Roo Lan Healthcare Center

1505 Southeast Carpenter Road
Lacey, WA 98503
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About Roo Lan Healthcare Center

Philosophy

At Roo Lan Health Care is Lacey's original skilled nursing and rehabilitation center, having served the community here for more than 40 years. Our owner Craig LeVee has guided the community for decades on two core principles. One is that the best people give the best care. Roo Lan prides itself in employing some of the most experienced caregivers in the region, some of our nurses have been with us more than 30 years. Two that Roo Lan will always provide the highest quality care to patients regardless of background, ethnicity, or finances.

Being a family owned community, we compassionately care for all of our patients like they are truly family. To provide the best care possible, we offer both short-term and long-term skilled nursing, hospice and respite care, along with memory care in our dedicated community across Carpenter Rd SE.

Our recently renovated wing has several programs and services for guests coming to us for short-term care. We partner with Infinity Rehab to bring you therapy 6 days a week. These specialists create a custom care plan, that is unique to the needs of each individual patient with their goals in mind. Thru Infinity, our patients have full access to physical therapists, occupational therapists, speech and language therapists, and recreational therapists. We also understand that in order to fully heal and recover, we have to take into consideration not just your medical needs but your social and spiritual needs as well. This why we offer an extensive activities calendar, spiritual counseling, and a variety of social services. Activities can include bocce ball, bingo night, classic movie screenings, musical performances, exercise groups, and backyard parties.

Our expert staff of professionals collaborates inter-departmentally to bring our patients the best care, the best outcomes and the overall best experience possible.

Description

Roo Lan Health Care is the only family owned skilled nursing and rehab center serving the community of Lacey, Washington since 1971. We are located along Carpenter Rd SE in close proximity to Providence St. Peter Hospital, Group Health Cooperative, Providence Neurosurgery, and Gastroenterology Associates just north of the Thurston County fairgrounds.

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
IV-infusion therapies
Peg tubes
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Complimentary transportation
Transportation at cost
Activities onsite
Devotional services onsite
Outdoor common areas
Indoor common areas
Meals provided
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Age: No age restrictions
Commercial insurance
Male
Female
Private Pay

Staffing

Languages spoken: English, German, Russian, Vietnamese

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 4/5
Quality Rating: 3/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 3/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 2
Facility Related Incidents 4
Number of Fines 3
Total Fine Amount $6,409
Total Number of Penalties 3

Nearby Cities

City Distance Number of Facilities
Lacey1 miles3
Olympia3 miles4
Mckenna13 miles1
University Place18 miles1
Tacoma19 miles10
Shelton20 miles2



Reviews

Highest Newest Oldest Lowest
5 StarsFull starFull starFull starFull starFull star
September 2017
They have been excellent to mom. They have been very friendly. Both of my parents are in there for long term care and I am very pleased with the care they are receiving.
5 StarsFull starFull starFull starFull starFull star
January 2018
The facility seems to be pretty clean. Every time I go there, my mom's bed is clean, room is clean, and the laundry is always hung up. I was there and she ate pretty much all her food, I was very surprised. Also seems like they feed her a meat, a vegetable, a juice, a milk, and a water with every meal. If I have a question, even if that person doesn't know they will go and find out the answer.
5 StarsFull starFull starFull starFull starFull star
December 2017
It's excellent. Everyone there is great.
5 StarsFull starFull starFull starFull starFull star
December 2017
My husband liked the staff. They provided meal options, but the food was lukewarm and bland.
4 StarsFull starFull starFull starFull starGray star
December 2017
My father's health has improved since he's been there. The only issue that I have is that sometimes I go there and his diaper is wet or dirty, but as soon as I ask them to change him, they do. Every time he has a fall they call me right away no matter what time of day. They even take him to his appointments. They have some type of cleaning spray and it smells really good. The meals are not that good.
5 StarsFull starFull starFull starFull starFull star
October 2017
My dad seems to be happy and they are very nice to him. I think the therapists have done as much as they can to help him recover. Every time I come to visit, it's clean. The staff communicates very well with me.
4 StarsFull starFull starFull starFull starGray star
October 2017
There needs to be better communication among the staff.
5 StarsFull starFull starFull starFull starFull star
October 2017
They are very caring, and they're doing a good job looking after my wife.
4 StarsFull starFull starFull starFull starGray star
October 2017
The front desk staff is very helpful. They call me both to get permission for things and to keep me informed. It's clean. It's an older building, but the carpet is new. The food is fine.
4 StarsFull starFull starFull starFull starGray star
October 2017
I would like to see a faster response time for nurses, and the CNAs need more training. The nurses would blow you off. They have common institutional food, very bland.
5 StarsFull starFull starFull starFull starFull star
September 2017
The staff has been very good during the day, but not so much in the evening. They do not seem to get my mom's pajamas on and they do not take out her teeth, they seem very short staffed or are just not doing it.
5 StarsFull starFull starFull starFull starFull star
September 2017
They are a 5-star place all the way! We are grateful for and pleased with treatment. Everything was fantastic, everyone knew my mother's name. They were so polite. I can not say enough good things. The place was clean and they let us eat there with her for free. They gave us updates on a regular basis. I have already recommended them to many of my family and friends, we truly had a very good experience there.
5 StarsFull starFull starFull starFull starFull star
September 2017
I liked all of the nurses except for one, because she kept me from eating certain things. Besides her, everyone was sure to give me hugs, and they were very nice to me.
5 StarsFull starFull starFull starFull starFull star
September 2017
The nurses seem pretty good. It was pretty clean when I went there, although the building is old and needs some refurbishment. They definitely call me to keep me updated.
5 StarsFull starFull starFull starFull starFull star
September 2017
Roo-Lan is amazing. My dad hasn't been the easiest patient but they've gone over and beyond to make him comfortable and we appreciate all their efforts. It's very clean from what I've seen. They've been amazing at keeping me informed, I know exactly what's going on with him.
3 StarsFull starFull starFull starGray starGray star
September 2017
The quality and consistency of the care was variable. There was also inconsistency with aides following the care plan. I did not see staff washing hands after toileting care, dressing, bed changes, assisting with food, and there was no hand sanitizer in the room or outside the door. They tried with the food, but the quality was...not very good.
5 StarsFull starFull starFull starFull starFull star
September 2017
The people there were phenomenal. If I could buy them all a car, I would!
5 StarsFull starFull starFull starFull starFull star
September 2017
The experience is just wonderful so far! The nurses are wonderful, their care is unbelievable! The aides were also very nice. The facility looked wonderful and very clean. The staff call me whenever anything changes. They are great with that!
5 StarsFull starFull starFull starFull starFull star
August 2017
I had no complaints about the facility. They were very, very good to my husband. When I had questions, the staff would tend to them immediately. I would highly recommend this facility!
5 StarsFull starFull starFull starFull starFull star
August 2017
My mother can be very difficult and the nurses and staff are able to help her. They are very patient. The cleanliness is fantastic. We went in once and my mother acted like she was still hungry and they gave her another piece of meat to make her happy. They are very good to her.
3 StarsFull starFull starFull starGray starGray star
August 2017
The staff are doing what they can to make all of the residents feel comfortable.
4 StarsFull starFull starFull starFull starGray star
August 2017
They always call me and keep me informed.
5 StarsFull starFull starFull starFull starFull star
August 2017
From what I've heard, everything is going just fine.
5 StarsFull starFull starFull starFull starFull star
June 2017
The team at Roo Lan was great!
5 StarsFull starFull starFull starFull starFull star
June 2017
Roo Lan was outstanding!
5 StarsFull starFull starFull starFull starFull star
June 2017
All things considered, the overall experience was almost perfect. The facility is especially clean.
5 StarsFull starFull starFull starFull starFull star
June 2017
The staff is very friendly and on top of their jobs. They are very helpful with my mom.
5 StarsFull starFull starFull starFull starFull star
June 2017
I would recommend Roo Lan Health Care to a loved one.
4 StarsFull starFull starFull starFull starGray star
May 2017
Rehab Therapy Services were a 5 out of 5!
5 StarsFull starFull starFull starFull starFull star
May 2017
The staff is very friendly.
5 StarsFull starFull starFull starFull starFull star
May 2018
It is very clean and well staffed. The staff are cooperative and they ask about concern if we have any concerns. They help immediately. I had breakfast with my loved one. He was happy with the meals. The staff have been excellent. I have not had to even ask about anything. We have a care meeting set up. I am impressed with them. Two of the staff are particularly fantastic.
3 StarsFull starFull starFull starGray starGray star
May 2018
I would recommend Roo Lan overall. My loved one has been there a few weeks now. I am trying get the staff learn everything. She has a sore on her neck from laying on that side and her ear hurts and I got upset about this. We put a note in her room about that. Other than the problem with her ear hurting, my loved one is being taken care of. There is one old nurse who is not very receptive.
5 StarsFull starFull starFull starFull starFull star
May 2018
They have been very communicative and I appreciate that. My loved one is on a special diet and they are handling that well. Communication from the rehab has been excellent. The admissions coordinator, the nurse in charge, and the weekend charge nurse all have been great.
4 StarsFull starFull starFull starFull starGray star
June 2018
For the care, it is very good. We would recommend this facility, and we have had friends recommend this facility to us that have had relatives here. They are extremely good at communication with the family and keeping me informed promptly regarding his care. Just from what I have seen, the therapy is good. I do also communicate with the staff in this department, and they keep me well informed. The nurses are very caring. The facility is very clean. My dad says that they feed him really well here, and that he is liking the meals. Communication is one area that they definitely excel in, whether it is phone calls, meetings, or in person updates.
4 StarsFull starFull starFull starFull starGray star
June 2018
Overall I would recommend Roo Lan, but there is a slow response when my loved one pushes the call button. The floor in his room is carpet but it could use some deep cleaning. He is pretty happy with the food at the facility. He had fallen a couple nights ago and the facility did not contact me about this. I didn't know about it until I came in to see him the following day.
4 StarsFull starFull starFull starFull starGray star
June 2018
The staff are very nice. My loved one seems to be eating okay. They were feeding him. The social workers are good, and one of them especially is good at communicating.
5 StarsFull starFull starFull starFull starFull star
June 2018
This facility is by far the best. It has been a completely different experience from the others. They are doing an absolutely wonderful job keeping me posted about my husband, even giving me at least two phone calls a day on the days I am unable to come in to see him. Let me tell you, my husband isn't the easiest man to please, so it says something that he is happy here. My sister-in-law also has been coming to visit, and she knows a lot of facilities. When she came to visit, she just said, "Wow!" She thought it was absolutely amazing as well! I have a feeling the therapists are doing great. He is participating, and he only has done it a few days, and I can already see the progress. The nurses just care! My husband had three people assigned to help him. This is unheard of! So great. I cannot remember his name, but there is a man that was so nice and helpful. He offered to get us our meals so we could eat together and did it so fast and so nicely! I had homemade soup that was probably the best soup I ever had. He complained at first about wanting more salt in his meals. They responded right away and now he enjoys them. They informed him, "All you have to do is ask, and we will take care of it." That was very nice to hear. The communication is wonderful!
4 StarsFull starFull starFull starFull starGray star
June 2018
Everyone was very caring, for the experience of losing a loved one. They did a good job. The care was very good. The only thing that comes to mind about nursing care is consistency. Each nurse seemed to have their own opinion as far what care was needed.
4 StarsFull starFull starFull starFull starGray star
June 2018
I have only gotten a chance to go once so far, but as far as this goes, it seems really nice. The facility is really clean!
5 StarsFull starFull starFull starFull starFull star
June 2018
They are very good. Everybody from the dining room to the people in the hallways are all very nice. They have excellent care. They have called me several times to keep me informed. Two staff members in the offices in the front been very helpful to me.
5 StarsFull starFull starFull starFull starFull star
April 2018
I would recommend Roo Lan! They are good and I like them. The staff are very friendly. It sometimes has an odor, though, and could be cleaner. They do not have plush carpet.
4 StarsFull starFull starFull starFull starGray star
February 2018
It's very good. It's a change for him, so it's difficult, but his care is excellent. The nurses are excellent. The staff are very kind. My husband cleans his plate.
5 StarsFull starFull starFull starFull starFull star
February 2018
So far everything is pretty good. I have been quite surprised! This is the best place to put her, given her health, and the people have been very attentive and very clean. The meals are good too.
3 StarsFull starFull starFull starGray starGray star
February 2018
I would recommend to a friend.
5 StarsFull starFull starFull starFull starFull star
February 2018
My aunt says the therapy is good. In a previous center she did not want to participate but here they do care and help her do her rehab with empathy. Everyone is so nice! The food is great! My aunt is eating everything, the food is good, she's eating all her lunch tray. I've told others to move here because it's so good! I highly recommend Roo Lan rehab to all my friends.
5 StarsFull starFull starFull starFull starFull star
February 2018
My loved one will eat the breakfasts, but the dinners are not very tasty at all. The portions are extremely tiny and not appetizing.
5 StarsFull starFull starFull starFull starFull star
January 2018
I see that my husband is getting a lot of care, a lot of nurses come in and check up on him. At first, rehab therapy started kind of slow, but now he's getting a lot of therapy and it seems to be effective. Nurses visit a lot and he has a lot of problems on his bottom and his back and they are being attentive to those needs. It is more than what they were doing at the hospital. Once, I mentioned he had an issue and they were quick to respond. If my husband calls for someone, they are in there right away. The staff all introduce themselves, even to me, and are friendly to my husband. One problem is that he is supposed to be watching his salt intake, and they don't take care of that. He doesn't usually eat sandwiches, but some days that's the only option for him. The food they give him has too much salt. I am also not hearing anything from anyone on staff about test results or care. The therapists have been the only ones to communicate feedback on my husband's health. I get nothing from the doctors.
4 StarsFull starFull starFull starFull starGray star
January 2018
They need to do more staff training. The therapists were really committed trying to get my husband walking again. They even did research to find ways to help him as well, I really liked how committed they were. I had to talk to a lot of different people to get the information.
5 StarsFull starFull starFull starFull starFull star
January 2018
I've been very pleased. It's been better than I expected. Several of the nurses were great. It was very clean, though it had a little odor. My loved one liked his meal enough to have seconds when I was there.
4 StarsFull starFull starFull starFull starGray star
January 2018
The communication has been really good, and the staff has been really good about getting my loved one up and working with him.
5 StarsFull starFull starFull starFull starFull star
August 2018
My loved one is getting good care and he has a bed by the courtyard. I have been happy with everyone I have seen. The staff come right away to help him and he is clean. The transition has been good for him. It is a lot better than the last place he was in. The rehab staff called me and talked to me about therapy and he was a little resistant to it, but he did do it. I like many of the aides and staff in the office.
3 StarsFull starFull starFull starGray starGray star
July 2018
Overall I am satisfied with the experience.
4 StarsFull starFull starFull starFull starGray star
July 2018
They've done real good with communication and working with wheelchair acquisition. The meetings have gone good and have been informative. I got more information than in the past. There are some issues to be resolved still but so far so good. The presentation of the place is nice, and as far as I can tell, everything looks clean. There are a lot of people, and little number of nurses. I want the best care possible, so more nurses would be good. It has standard facility dining.
4 StarsFull starFull starFull starFull starGray star
July 2018
I feel like Roo Lan is a really good place. The staff care about the patients and they are good. I am very happy with them and the staff seem cordial. I noticed she had orange juice, milk and coffee with her meal and I was impressed with that. Communication is pretty good.They always call me about any medication changes. The admission staff have been helpful.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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