The Brazos of Waco

2430 Marketplace Dr.
Waco, TX 76711
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About The Brazos of Waco

Philosophy

The Brazos of Waco is a luxurious community of wellness and independence. We offer a new, beautifully designed facility extending 61,000 square feet with 119 beds. We are located in the Waco community, in close proximity to nearby hospitals, restaurants, hotels, and shopping areas. Our expert skilled nursing services cover both short-term rehabilitation and long-term stay with kindness and compassion.

Description

Built in 2016, The Brazos of Waco is a modern and elegant community. We offer a comprehensive rehabilitative program with state-of-the-art technology, including infusion therapy, TPN services, and advanced modality wound care treatment. We are an expert team of independent board-certified physicians who will guide you through your individualized care plan designed to meet your specific functional goals.

Our spacious rooms include private and semi-private suites with controllable thermostats. Residents enjoy a range of deluxe amenities such as flat-screen TVs, Internet café and WiFi, and spa rooms complete with whirlpool tubs and walk-in showers.

Indoors, you’ll find beautifully detailed common areas with high ceilings and a warm fireplace. We have two restaurant-style dining rooms offering fresh, flavorful selections from our ever-changing menus. The sprawling facility is surrounded by manicured courtyards, serene gardens, and sitting areas.

Our care team is dedicated to providing you with high-quality skilled nursing services in all areas of rehabilitative care. We specialize in the following services: medication management, tracheotomy care and weaning, infusion therapy (including TPN), nutritional and culinary support, individualized care planning, and advanced modality wound care treatment. Our walls are installed with oxygen and suction capabilities to support our pulmonary management program. We conduct therapy programs in our large, fully-equipped rehabilitation gym and beautiful outdoor therapy courtyard.

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Free WiFi

Patients accepted

Medicaid
Medicare
Commercial insurance
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 0/5
Quality Rating: 5/5
Nurse Rating: 0/5
Staff Rating: 0/5
Survey Rating: 0/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Hewitt3 miles1
Waco4 miles14
Bellmead8 miles1
Mc Gregor16 miles1
Mart20 miles1
Marlin20 miles1



Reviews

Highest Newest Oldest Lowest
5 StarsFull starFull starFull starFull starFull star
December 2017
The place has been a blessing for my loved one. He got sick and is in the rehab until his procedure can be done. I love this place, and they take such good care of him. He likes it here. He is doing a little bit of rehab. The facility is very clean, 100%. It feels like you're walking into a big hotel. He has really good meals, and they are very nutritious. He is on a special diet to prepare for surgery, and they know what to do with the cooking for him. They keep me informed. I listen to what they have to say, and if I want to know something they answer all my questions.
5 StarsFull starFull starFull starFull starFull star
November 2017
I talk to everyone there everyday, I just love them all. The meals are fine. I eat in my room because I don't like to be bothered. They are pretty good at keeping me updated.
5 StarsFull starFull starFull starFull starFull star
July 2018
My loved one is getting very good care and the facility is very clean, with no odors. The chef spoke with us extensively. The staff called me twice about my loved one's future care.
1 StarFull starGray starGray starGray starGray star
July 2018
I am extremely disappointed with the lack of progress in therapy. The doctor requires pain meds for my loved one 30 minutes before therapy, and the meds are late. My loved one has not made progress in therapy. They assured me that she would walk, but there are no results. They are understaffed. There is one nurse there, and they are occupied at the computers. The aides are good. The cleanliness is excellent. The food is good, but someone should observe the patients while they eat.
5 StarsFull starFull starFull starFull starFull star
July 2018
It is clean, bright, and smells good. The food is really good. It is on one story with no problem for wheelchairs. I am quite pleased. My loved one goes to therapy daily and sometimes she does not want to do a whole lot. She is taking part and is smiling. I am pleased with the three nurses I have had interaction with. They are attentive and knowledgeable. I like the charge nurse during the day. She is exceptional. Everyone is cheerful. We are working on communication, and it is getting better.
5 StarsFull starFull starFull starFull starFull star
July 2018
It is good. It was nice, and everything was good. The nurses were nice. The staff were great. The meals were really good. The communication was great and very friendly.
3 StarsFull starFull starFull starGray starGray star
July 2018
There is miscommunication with the nurses. My loved one's scheduled medications are not on schedule. Missed doses have occurred. There are miscommunications between the shifts.
1 StarFull starGray starGray starGray starGray star
July 2018
They could not control my loved one's pain. She has a medical condition, and they could not handle her.
3 StarsFull starFull starFull starGray starGray star
July 2018
After visiting her, she would tell me therapy was going well. Then, they called me to tell me they are discontinuing her therapy because she wouldn't participate. There was no communication up until this point. The facility needs better quality food. The cook does well with what he has. The food is better than other facilities we have been to. The nursing staff does really well with keeping me informed.
5 StarsFull starFull starFull starFull starFull star
July 2018
It is a new facility, and it is very clean and organized. The administrator was very friendly. Everyone is very friendly. They are working with my loved one every day with exercises. It is going well so far. He feels like he is making improvements. He is getting baths and is being taken care of. The staff smile and say hi as soon as you walk in the door. They have a care plan meeting next Wednesday. There has not been a need to talk with me. I appreciate the admissions guy who was very helpful. He put the patient first.
5 StarsFull starFull starFull starFull starFull star
July 2018
The facility itself is nice and the staff is nice. The are proactive if they think there are any problems there. The rehab therapy services are amazing. He has made improvements. The facility is beautiful and clean.
4 StarsFull starFull starFull starFull starGray star
July 2018
The rehab therapy services were great! The staff was very friendly!
4 StarsFull starFull starFull starFull starGray star
July 2018
The therapy is going good. Everything is good, with the exception of keeping my loved one's wound clean. The nurses have been good, and they treat her well, but they're shorthanded and they don't get to her fast enough to clean her up. That's why she's in the shape she's in. They're doing as good as they can with what they've got. They're good nurses. They just don't have enough help. The staff have all been good. They're all extremely friendly. The only thing about the meals is that they're a little bit slow to get them out to the patients. Meals are often late. But they're pretty decent. I'm there most of the time, so I'm pretty well informed.
1 StarFull starGray starGray starGray starGray star
July 2018
The director is a very nice helpful, man. It is a beautiful building and very clean. This is one of the reasons we chose to come to this facility. Props to the cook. The meals are very good here! Mostly this review comes down to the nursing care my mother received while at the facility. My mom had a medical condition, and they were not treating her for it. They said it wasn't within the doctor's orders. Also, she had an injury and we were trying to get the swelling down, but they were not icing it. We could not get anyone to come to her room with the call button. She would call me at home, and I would have to call the building to tell them that she needed help. One of the nurses did not have a good attitude behind your back. I was not impressed as far as communication is concerned. They have a doctor that you have to go through. This doctor is not familiar with my mother or her history. I felt as though he was an invisible doctor. We were having problems getting the right medications and almost needed emergency care because the right medications were not being provided. I felt as though sometimes the communication was hurting the situation instead of solving it.
5 StarsFull starFull starFull starFull starFull star
July 2018
The experience with the facility went as smoothly as possible. It is a very clean facility.
4 StarsFull starFull starFull starFull starGray star
July 2018
I liked the facility. The rehab was really good. The nurses were good. The staff was pretty good, but the food was not that great.
3 StarsFull starFull starFull starGray starGray star
July 2018
They gave him good service, but I had to change him myself at times. We liked the therapist. The nursing care was excellent. The staff care was good. He liked one CNA who worked in the morning. They provided food three times a day. I do not know why they discharged him because he is shaking and sick still.
5 StarsFull starFull starFull starFull starFull star
July 2018
The CNAs in particular have done very well with my loved one and go out of their way to show they care. When we first arrived to the facility, we had a couple concerns about the meals. However, since then, things have really smoothed out and they have improved.
3 StarsFull starFull starFull starGray starGray star
June 2018
Our family has had several experiences with other facilities, and overall this one is definitely better than our prior experiences. The rehab therapists work with our mother, are very friendly, and take time and patience to encourage her. The nurses that are dynamite are one who goes to bat for my loved one, the wound care nurse, who is so good, and one who is very approachable and answers my questions. It is hard to get information from the assistant director of nurses. At times, my mother has to wait quite a while to get to bed. She cannot push call button, so there is a new system put in place for her. It seems as though the care is a bit slacking in the evening shift. When we ask questions, it can be difficult at times to get answers. The assistant director of nursing sat with her 2 weeks ago, and we have not heard back at this point. There was an issue with medication. I did talk to the administrator about this, and he was very good. If there are any changes, I get a call. They do not have a baked potatoes, and she loves them. Maybe just the little things like this could be improved to help with her already restricted diet.
4 StarsFull starFull starFull starFull starGray star
June 2018
The facility is filled with compassionate, attentive staff that cares for its patients. The nurses are dealing with my mother's medical condition. They seem very equipped to handle her care. My mother is always kept clean and that is nice to see. The room is always clean. My issue has been with with communication, not having all of the facts up front. The process can be a bit overwhelming, especially with the time constraints. Also, maybe the information could be presented a little differently. For example, when they did an evaluation, I felt as though it was negative and it was a little frustrating to hear this.
3 StarsFull starFull starFull starGray starGray star
June 2018
The staff have all been very nice. The rehab therapists have been coming and getting him, and he got a good workout. I do not feel like my loved one is being attended to like he should be. He calls the nurse, and it takes too long for help and he soils his clothes. He had some medications to take in the morning, and I could not find anyone for help while was coughing so much. I finally called and spoke with someone, and they said no one is available. I asked for a call back, and no one called me back. The staff seem to be more helpful and nice when I ask them for help. He just got a shower after one month and only sponge baths every three days. I do not have any communication unless I ask. I feel like I am a bother to them.
3 StarsFull starFull starFull starGray starGray star
June 2018
This facility was recommended to us by a friend. It is absolutely beautiful. My mother has been going through a very tough time, and we have had some concerns as far as the care at the facility. She was in isolation, and I felt as though it was not handled properly in terms of sanitation. The facility was very clean, but the room was not. They left contaminated materials. There was a stench. I told 4 different people, and it was not taken care of.
4 StarsFull starFull starFull starFull starGray star
June 2018
The nurses are wonderful. My mom likes many of the nurses, and they stand out on communication with me and my mom with all of my mom's struggles. There are about eight nurses who are wonderful. I have had challenges with communication with laundry, and a little with the rehab department. A lot of that was with the transition, and some things are a daily occurrence.
3 StarsFull starFull starFull starGray starGray star
June 2018
The staff are very patient. It is a very clean facility. There were some problems getting my loved one set up, and I do not live close. No one at Brazos contacted me, but the hospital did. I eventually got a call a week later after she was there at Brazos. She had a lot of complaints, but now they are worked out. One of the issues was that she was not eating. It took a while to get them to understand that maybe she could eat something else. The nurses are helping, but some things are not great. We wanted her to be on a certain medication. The nurse said that I had to be there in person for this, but I am far away. I called to talk to a nurse to see if we can talk about this, and I got no response from the nurse.
3 StarsFull starFull starFull starGray starGray star
June 2018
When I visit the facility it seems to go okay. My mother does raise some concerns. However, I am not sure about the validity of the concerns. When I am there, there seems to be a timing issue with the call buttons. It seems as though the call button will be on, and I am able to see employees that are not actively attempting to help. We did have a problem one day when we returned to the facility and there was an odd liquid on the floor around her bed, so I had her change rooms. Also, at times, the call buttons do not work, as well as the televisions. We had this issue in both rooms. Every meal is late. I am in communication with them often, but I have to initiate it.
4 StarsFull starFull starFull starFull starGray star
June 2018
The facility smells good. My loved one and I like one of the nurses who works days. She gives good information. I do not see a nurse for hours at a time and same with him. They may be under-staffed or over-worked or something else. The staff have not disrespected us. I feel like they waited too long to give him therapy.
4 StarsFull starFull starFull starFull starGray star
June 2018
My mother was here, and it went pretty well. My only concerns are that at times it seems short-staffed, and also I wish there could be more time spent with the patients on an individual level.
5 StarsFull starFull starFull starFull starFull star
June 2018
My father was here, and the staff could not have been better. One of the nurses was outstanding. They would call me to stay connected, as well as answer any questions we had while we were visiting.
5 StarsFull starFull starFull starFull starFull star
June 2018
The place is great. The stay went very well. I have recommended this facility already to people we know. The only improvement I can suggest would be for the program to cater more towards their patients' dietary needs.
5 StarsFull starFull starFull starFull starFull star
October 2018
They provide excellent communication. They are friendly. They don't answer the phone in time. It rings and rings and rings, and then I have to call back to talk to my mom. The communication about her care could improve. We are still waiting for lab results.
4 StarsFull starFull starFull starFull starGray star
October 2018
The staff is receptive to make things work. I'm there daily, and the therapists do a good job. Nursing communicates well with me. The admissions process was rocky. The nursing assistants didn't seem to know my loved one was there. The TV remote can't turn on closed captions. There is no water in the room. There was a dead roach under the bed.
3 StarsFull starFull starFull starGray starGray star
October 2018
The therapists are pretty darn good. The staff is pretty good. They are pretty friendly. It is clean. The meals have been okay after a rough start. The dietician asked my loved one what she likes to eat and not eat, and they brought her what she told them she does not eat. Now they are better. The communication is good now, but not at the beginning. They didn't tell us anything. They picked her up from the hospital and did not tell her anything, and it really upset her. The meds were messed up at first.
4 StarsFull starFull starFull starFull starGray star
October 2018
They are doing the best they can there, and overall, I am satisfied with my mother's experience. At times, she complains about having to wait to receive help, but I do not believe she waits longer than she should. She has mentioned that the facility has been providing her with a lot of fried foods instead of catering more to her dietary needs. Communication is kind of lacking. It can be difficult at times to get the right information and answers to my questions. It is a process to get answers.
2 StarsFull starFull starGray starGray starGray star
October 2018
The speech therapist seems very nice. The one CNA I met was very nice. It seems like they are very understaffed. My loved one had dirty silverware this morning. There is only one nurse at the nurses' station and there is a line to talk to her. I went to dining room to get sugar and cream for coffee, and people started giving me their food orders because no one was there.
4 StarsFull starFull starFull starFull starGray star
October 2018
They are nice here, and the food is good. My loved one is a lot happier here than she was before. It is clean. The meals are really good. There is too long of a wait for medications and help. She waited two hours for her medication. When she hit the call button, she waited 30 minutes. We have not had any communication from the facility.
3 StarsFull starFull starFull starGray starGray star
October 2018
The therapists are doing an outstanding job. The staff is very friendly. They took care of a housekeeping complaint. Once I spoke to the head of personnel, they got things changed with the staff. There are some things that need to be fixed. The dinner was cold. Some nurses are good and some are not that great.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are nice and it is clean. My loved one's nurses communicate well. The therapy is excellent. The employees are very nice. The staff is great. It is always clean every day. It is good food. Sometimes she does not like it, but usually, it is good.
4 StarsFull starFull starFull starFull starGray star
September 2018
They provide good care. They are friendly. The communication is good. The food is dry. I don't think they have enough nursing staff.
3 StarsFull starFull starFull starGray starGray star
April 2019
It is a nice facility. If I have any concerns they take care of it. My loved one is doing good in therapy. She doesn't complain about the meals. When they see individuals come in every day they give them an update. Whenever she calls for help, she doesn't get a response. They are really short staffed. The nurses could do a little bit better. They are not friendly and that upsets her.
4 StarsFull starFull starFull starFull starGray star
April 2019
The facility is lovely and nice. Most of the staff are extremely nice. The rehab was very good. One of the nurses was very thorough and friendly and gave excellent care. The cleanliness is excellent. The food was not quite up to par. There were days some of the meals were not appetizing for him so we ended up going to bring him food.
4 StarsFull starFull starFull starFull starGray star
April 2019
It was nice and clean. I love it and I said when I get old I would not mind being there. My loved one is going to rehab. She is improving a little bit and they are doing what they are supposed to do. The communication is pretty good and they are very friendly. I was disappointed when I asked them to take her to the ER and they didn't after an incident. It took a lot of work to finally get them to listen to me but I think they are keeping a closer watch on her now after she fell.
5 StarsFull starFull starFull starFull starFull star
April 2019
The place is beautiful and it is very clean. Everyone is quite nice and sweet to my mother in law. The staff is very nice and helpful. As far as I know, rehab is good and she seems to recover very well. The social worker and one of her nurses were really good at staying in touch and when I called I reached someone. It is very clean and the food was good with no complaints.
5 StarsFull starFull starFull starFull starFull star
April 2019
It is good. They are really working with my mother and are in tune with what is going on with her. One of the aides is so wonderful with my mother. It is very clean. Different people call me all of the time to let me know what is going on.
5 StarsFull starFull starFull starFull starFull star
April 2019
I will and I have already recommended them! My mother is just content. She has gotten stronger every day she is there, and she looks better. She has mentioned several times how nice and kind everyone is there. You couldn't ask for the nurses to be any better. They answer all my questions. Mother is very happy with them. It seems very clean to me. My mother is very picky about food, and she says the food is good. Most meals she is cleaning her plate, which is a real high mark. In fact, I walked into the dining room today because I wanted to tell them that they must be doing something right. They have answered everything I ask, but they haven't volunteered anything.
4 StarsFull starFull starFull starFull starGray star
April 2019
The staff I have dealt with have been wonderful. The cleanliness seems fine. They serve well-balanced trays even with her diet restrictions and that is impressive. I have to pursue for updates, it does not come to me and that gets frustrating.
5 StarsFull starFull starFull starFull starFull star
April 2019
It's been good.
4 StarsFull starFull starFull starFull starGray star
April 2019
My loved one has been very pleased with the day staff and says they are kind and helpful, especially with laundry. It is very good to know she is getting that kind of care. Everyone else has been really nice to her and fine but there was a night time nurse making rude comments about her. I have not been informed by them for anything or received a call.
5 StarsFull starFull starFull starFull starFull star
April 2019
The Brazos has been so much better for my loved one. I think rehab is good and she is definitely improving. The gym they have is fantastic. Everybody has been really great, friendly and they try to work with her. The facility is very nice and clean. The Chef tries so hard. One time when there was nothing on the menu she could eat, he made her a special dish that she loved! They tell me everything and the social worker is really great.
4 StarsFull starFull starFull starFull starGray star
April 2019
My loved one seems happy. The staff and nurses are really great. Some meals are good and some are not but she eats well.
2 StarsFull starFull starGray starGray starGray star
April 2019
It's pretty on the outside. The staff needs a lot of improvement. Hardly anyone comes around when requested.
5 StarsFull starFull starFull starFull starFull star
April 2019
He really enjoyed rehab and the staff has been pretty good!.
4 StarsFull starFull starFull starFull starGray star
April 2019
There was confusion at first but after we got settled in, they are doing a better job now for my loved one. Overall, the nursing care has improved. So far he has been happy with the meals. I haven't received any communication but I am sure they are talking to him.
4 StarsFull starFull starFull starFull starGray star
April 2019
5 StarsFull starFull starFull starFull starFull star
April 2019
My loved one is still doing the rehab, so that's good. His room was clean. Not all of the nurses were rude but there were some that are not that friendly.
4 StarsFull starFull starFull starFull starGray star
April 2019
The therapists who worked with my loved one were very patient and did a lot of exercise that she could do at home. The staff was very nice. The cleanliness was great. She enjoyed the food overall. When we had questions, they were answered. I think a couple of times she had to ask for additional help.
4 StarsFull starFull starFull starFull starGray star
April 2019
The therapy is excellent. The staff is very enthusiastic. The cleaning is excellent. The nurses are too understaffed, but their quality is fine. There is some confusion on communicating.
5 StarsFull starFull starFull starFull starFull star
April 2019
She didn't want to go, but I think her experience has been pretty good! She has settled. I think overall, they are doing a good job. The nursing seems good. They are very friendly. They remember your name and all that stuff. They are doing such a good job. They call me with any concern they have. It's very clean. It smells good, which was one of the first things I noticed when I visited. They are trying to feed her a little healthier diet. I don't think there is anything wrong with the food. I think she is having a fast food withdrawal. They need better communication between shifts.
4 StarsFull starFull starFull starFull starGray star
April 2019
It is a nice facility, nice and clean. The people seem friendly. My loved one says the therapists are great. I'm trying to figure out her laundry service.
2 StarsFull starFull starGray starGray starGray star
April 2019
With so many different healthcare providers, I felt as though some of her medical needs were not being met. While some were super kind, they did not necessarily have the medical experience. She did really like her physical therapist. From my eyes, it was clean. The meals were not for someone with her condition. She would bring this up and they still continued to serve things like this. They overall did not communicate well.
5 StarsFull starFull starFull starFull starFull star
April 2019
We have had a really positive experience there with my parents. The meals are fair.
5 StarsFull starFull starFull starFull starFull star
April 2019
I would recommend the facility. In fact, I have already. The cleanliness is excellent! He thinks the meals are great. Communication has been good! Their friendliness is great!
5 StarsFull starFull starFull starFull starFull star
March 2019
He is doing well there. They are treating him right. We do not have any complaints.
3 StarsFull starFull starFull starGray starGray star
March 2019
There has been an issue with the response time to calls.
3 StarsFull starFull starFull starGray starGray star
March 2019
They didn't give him a shower in the first couple of days. The nurses didn't follow up with issues I had earlier. The night shift isn't very friendly. The food could be better.
5 StarsFull starFull starFull starFull starFull star
March 2019
It's nice and clean. My loved one said the therapy is pretty good. I think the meals are pretty.
5 StarsFull starFull starFull starFull starFull star
March 2019
They come to get her for therapy often. She doesn't seem to be in much pain. The staff always has a good attitude.
3 StarsFull starFull starFull starGray starGray star
March 2019
The nurses and aides are very kind and their attitude is very good. The nurses have seemed attentive. The housekeeping all seems fine. There has not been a problem with the meals there. Communication is the only issue. I am kind of concerned about the medications my mom is taking and not getting feedback on that.
4 StarsFull starFull starFull starFull starGray star
March 2019
It is very nice. So far, the therapy is good. We are very happy with the meals. The experience was a little rocky at first.
5 StarsFull starFull starFull starFull starFull star
March 2019
They have all been good and done what they are supposed to do. I have noticed that they are particularly fast whenever my loved one puts on his call light. They come right away! There is a nurse my loved one has who is especially friendly. She is very helpful. She helps get my husband dressed and comb his hair. She does a really nice job! I appreciate her. It is really clean!
5 StarsFull starFull starFull starFull starFull star
March 2019
The cleaning is really good. Some of the food is really salty.
5 StarsFull starFull starFull starFull starFull star
March 2019
The physical therapy seems to be going really well. She is coming along. It looks very nice and I do not smell anything unusual. She seems to be liking all the food and it is nice. She says it is bland. She asked for a blanket and it took a couple of days to get one. It would be nice if the doctor would contact me.
4 StarsFull starFull starFull starFull starGray star
March 2019
One of the aides is very outgoing and nice. She is very caring. They were disorganized with her care and discharge plan. The communication is not good.
4 StarsFull starFull starFull starFull starGray star
March 2019
I think it's good. It's very clean and it's homey-feeling. It doesn't feel or smell like a nursing home. She says the food is good. The only thing that could be done better is that sometimes it takes them a long time to answer you. So far the communication is not so good. There's hasn't been any.
5 StarsFull starFull starFull starFull starFull star
March 2019
The staff has been wonderful and caring and have tailored to her needs. She feels comfortable there. She seems to be doing better. The cleaning is excellent. She says that the food has good flavor. The meals are well balanced. The staff was very open to what I had to say.
5 StarsFull starFull starFull starFull starFull star
March 2019
It is excellent, excellent, excellent. It is the best place in Waco. It is a great place. My mother could have died, but the therapists noticed a problem and got it treated. They saved my mom's life. The nurses are awesome. The staff is really good. It is very, very clean, and even the nurses' station makes sure it all gets cleaned. They let me know everything going on.
3 StarsFull starFull starFull starGray starGray star
March 2019
It is clean and nice. Some people communicate and some don't, but mostly they tell me his vitals and things. Some of the people are bad and some are nice. Some of them gossip, including senior staff. It is a good place, but they need to stop talking about others. One day, the therapist did not show up. Some nurses are good, some okay, and some whatever. One has been super good at night. Once they did not change him on the weekend. They are overworked and do not have time to get it together.
3 StarsFull starFull starFull starGray starGray star
March 2019
So far it is nice and they have a good nice place. The staff treat him really nice. They do take him to rehab. It is beautiful and a five-star place. He loves the meals and he eats up everything on his plate. I am telling everyone about the place.
3 StarsFull starFull starFull starGray starGray star
March 2019
Things go up and down. The staff is very friendly. The cleaning is very good. One nurse is bad and the others are very good. The communication is poor.
3 StarsFull starFull starFull starGray starGray star
March 2019
Most are friendly. The food is really bad. The people do not know what they are doing at night. Her night gown gets soaked in pee and they put her other one in the drawer soiled. I don't know what is happening. They said they would check on her but I'm not sure.
5 StarsFull starFull starFull starFull starFull star
February 2019
He has no complaints. He enjoys the private room and they are working well with him in the therapy. I am very thrilled with it. The nurses I dealt with are nice. The cleaning is very good and I am very picky. The rooms and walls are freshly painted. His bathroom is straightened up and cleaned. I have gotten calls from the caseworker to discuss different things. They explained everything clearly. The food is not home cooking, but he is eating. The meals are okay. It takes a few minutes for help. He said he cannot complain, but the night nurses are not as friendly as the day nurses. They do tuck him in.
4 StarsFull starFull starFull starFull starGray star
February 2019
Overall, it is great. One aide is nice, kind and friendly. It is very clean. The breakfast is good and the dining room is good. I do not really care for the meals. After I ring for the nurse, it takes a while for them to get there.
5 StarsFull starFull starFull starFull starFull star
February 2019
I like the nurses. They are very compassionate with her. The aides are fantastic. The staff does answer all my questions, but I have to go ask constantly.
5 StarsFull starFull starFull starFull starFull star
February 2019
The day ladies have all been great. She has mentioned that there are some aides at night who are not as good as the daytime shifts. The meals are good. They communicate very well. The cleaning could use improvement. It is clean, but the bathroom in her room was not completely clean when we arrived to the facility.
5 StarsFull starFull starFull starFull starFull star
February 2019
It is pretty good and we are pleased so far. The nurses seem to be really aware. The housekeeping is very good and it has a clean smell. The meals look pretty good. She did not like one of them.
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