Courtyards at Pasadena

4048 Red Bluff Road
Pasadena, TX 77503
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About Courtyards at Pasadena

Philosophy

The Courtyards at Pasadena serves our community with care and maintaining relationships with residents and families. We maintain the highest level of care to help our residents get back into the community or create a healthy, happy long-term living environment. Our dedicated, passionate staff are committed to providing comprehensive care with exceptional service.

Description

Courtyards at Pasadena is dedicated to promoting each patient’s practical level of independence.Therapy treatment is conducted in a fully equipped rehab center with the latest therapy assessment, monitoring, and treatment modalities. Our skilled team provides a full range of services including mobility and endurance recovery, communication and cognitive augmentation, dysphasia management, orthotic fitting and training, pain management, activities of daily living and community living skills restoration. Our rehabilitative wing offers private suites with half baths with cable TV and telephone. There is a separate parking area and entrance.

The Pulmonary Medical Specialty Unit is lead by an independent Pulmonologist and staff trained specifically to assist those with conditions of the lungs. The primary focus of the Pulmonary Unit is the medical management and rehabilitation of those with pulmonary conditions requiring care at any level. Oxygen is piped in through the walls and we focus on condition-specific treatment planning.

Our services at Courtyards at Pasadena include:

  • Pulmonary rehabilitation
  • IV and respiratory certified nurses
  • Respiratory therapist
  • New tracheostomy care
  • Trach weaning, decannulation
  • Providing oxygen up to 10 liters
  • BiPap/C-Pap; suctioning every 2 Hrs
  • Newly renovated private rooms
  • Cable TV and telephones
  • In-room dining
  • Fully equipped rehabilitation gym

Clinical help

Therapy
24-hour awake staff
Experts
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Commercial insurance
Male
Female

Staffing

Languages spoken: English

Location

Number of private rooms: 40
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 2/5
Quality Rating: 2/5
Nurse Rating: 1/5
Staff Rating: 1/5
Survey Rating: 3/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 3
Facility Related Incidents 5
Number of Fines 2
Total Fine Amount $31,623
Total Number of Penalties 2

Nearby Cities

City Distance Number of Facilities
Deer Park1 miles1
Pasadena3 miles7
La Porte8 miles1
Webster9 miles3
Friendswood11 miles2
League City11 miles3



Reviews

Highest Newest Oldest Lowest
4 StarsFull starFull starFull starFull starGray star
June 2018
Everybody was friendly. They seemed very busy. The bathroom was not totally clean.
3 StarsFull starFull starFull starGray starGray star
June 2018
The staff listen to our concerns. The administrative staff are great, but the hands-on staff with the patients are not great. There needs to be more cleaning in my loved one's room. Other areas are fine. It would be nice with incoming new residents to have a schedule for things like showers and when they will see the doctor.
5 StarsFull starFull starFull starFull starFull star
June 2018
They take really good care of my loved one. All of the staff is very nice.
3 StarsFull starFull starFull starGray starGray star
June 2018
At the beginning, they took too long to help my loved one after she pushed the button for pain medication. It took from one-and-a-half to two-and-a-half hours. That has been taken care of now. She is happy with the rehab therapy. She is real happy with most of the nurses. It was all clean. Most of the food tasted terrible.
5 StarsFull starFull starFull starFull starFull star
June 2018
It is good. My loved one likes it there and there are no problems so far. She said she is doing okay with the therapy. They keep her room clean. They do call me if she leaves to go the doctor and they call me when she returns to the facility.
4 StarsFull starFull starFull starFull starGray star
June 2018
The staff was friendly. The meals were fine. I do not think they were changing my loved one enough.
5 StarsFull starFull starFull starFull starFull star
June 2018
The facility is clean and they are nice and organized. The therapy is good and my loved one is improving. The nurses are good.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everything is going very well at this facility. We have had a much better experience here than the other place we were. It has been very smooth for the most part. The staff is very friendly. It's such a clean place. The meals are good. The staff is good at keeping me informed.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one enjoys it here. The meals are very good. The staff is very good at keeping me informed. It's pretty clean.
3 StarsFull starFull starFull starGray starGray star
May 2018
The nursing is way understaffed, which impacts care. Some specific directions by both the doctor and myself have been neglected by the nurses. Also the staff is not very attentive to the call lights and responding quickly. The therapy is going well. The food is okay as far as this kind of food goes. They could use a lot of improvement on communication. It would be nice to get more phone calls as well as being aware of where she is at in terms of her care is going. When I ask question after question, I seem to get "I don't know" as the response.
4 StarsFull starFull starFull starFull starGray star
May 2018
The rehab therapy is pretty good. The cleanliness is great. The meals are good. The people are not too friendly or professional. The attitude of the nurses could be improved. Overall the staff is not helpful and not friendly. When I ask questions, I receive blank stares from the staff. No smiles. They just call to set up appointments for my loved one, but I get no calls as far as just checking in with me to tell me how he is doing. It would be nice if they could do this every couple of days.
4 StarsFull starFull starFull starFull starGray star
May 2018
The employees are great and the care is great. My wife has special needs and they spend a lot of time doing that for her. The nurses are great. The meals are okay.
3 StarsFull starFull starFull starGray starGray star
May 2018
I do have a couple of complaints, but most of all it is pretty good. The night shift takes forever to come help.
3 StarsFull starFull starFull starGray starGray star
May 2018
It's okay. When my loved one asks the nurses to get him some water with ice, and they bring him just a bucket with ice. Other than that, it's fine. I don't know whether his food is tailored to the proper diet. They should be aware that he needs special food.
4 StarsFull starFull starFull starFull starGray star
May 2018
Things have been fine. They made sure to call to let me about giving my loved one a new medication. Over the weekend it seems there is less staff.
1 StarFull starGray starGray starGray starGray star
May 2018
This was a respite stay. There were errors and I pulled my loved one out. They did not feed her for 13 hours. When I decided to take her out early, they were all pointing fingers at each other. The staff was friendly, but they did not tell the truth or follow through. The place looked clean on the first day, but when I picked her up it smelled like urine. I left her with five days worth of clothes and she was in a gown when I picked her up.
4 StarsFull starFull starFull starFull starGray star
May 2018
The staff is very professional and kind. They keep me informed about my medications and the plan. Everything is good, but they take an hour to respond to the call light. It is mostly clean here. The meals are okay.
4 StarsFull starFull starFull starFull starGray star
July 2018
My loved one is enjoying the meals here. The food is better than hospital food, but not as good as home cooked meals. The staff are helpful, but when she uses the call light, it takes a very long time to get care.
3 StarsFull starFull starFull starGray starGray star
July 2018
My loved one had an appointment the other day. The specialist was not in her network for the insurance. It was not good.
4 StarsFull starFull starFull starFull starGray star
July 2018
The staff and doctors are very helpful. We like my loved one's nurse. We like the social worker. She is great and helpful. It seems nice and clean in the dining area.
3 StarsFull starFull starFull starGray starGray star
July 2018
The housekeeping people are a little bit overworked. My loved one is not getting enough time with the rehab therapists. It takes a long time to get a hold of a nurse on the phone. It is very difficult to get through to anyone on the phone. The doctor will call occasionally for updates. I get transferred or disconnected at times. Other people have recliners, and I have asked repeatedly for a recliner or if I could stay in the room with my loved one, and they have not accommodated us. I want to stay at night and make sure he receives good care, and I am unable to do this. The bathroom is not clean. The shower is not kept clean. They do not come daily to clean the room or mop floor. I've had trouble getting his bed made at times.
5 StarsFull starFull starFull starFull starFull star
July 2018
My loved one seems to be happy with the experience so far. The nurses are nice. He is very happy with the meals. He likes everyone on the staff.
5 StarsFull starFull starFull starFull starFull star
July 2018
I visited one time, and I was very pleased. Everything was great!
4 StarsFull starFull starFull starFull starGray star
July 2018
The rehab therapy is very good. The facility is very clean. The people are free to roam all over the place, and someone opened the door to his room. It is not monitored like it should be. The nurses are fine. They were supposed to check on him every 2 hours, and this is not happening per the selling point they gave us. The meals are lacking. He went there after a medical procedure, and he needs a special diet. The head chef does not take that into mind. They serve what they serve. Communication has been good.
4 StarsFull starFull starFull starFull starGray star
June 2018
So far, everything is going well at the facility. My only concern is my loved one being able to get his medication.
4 StarsFull starFull starFull starFull starGray star
June 2018
The place seems to be adequately staffed, there's always someone available. The staff seems to be very cheerful. I've not run into anybody who is grumpy. They also seem to be very motivated and work well together. Everything in rehab therapy looks fine so far, and we've been pleased with what we've seen. We have had difficulty getting my wife's medications delivered on time. She's in a lot of pain, and the delay in medication is not acceptable. The facility can get a little messy on the weekends, but that's to be expected. The meals are not very appetizing or visually appealing, but it's institutional food, and we don't expect it to be gourmet. They don't have menus to choose meals from; you just get whatever they make. The director of food services is very nice and worked with us to get my wife's dietary needs met.
5 StarsFull starFull starFull starFull starFull star
June 2018
So far, everything is going well with the facility. We had one incident that raised some concern regarding changing him on time; however, the staff are very friendly, and they have far exceeded my expectations in terms of keeping me informed about his care. It is very clean. There is not a smell. The nurses are not as responsive as they could be.
5 StarsFull starFull starFull starFull starFull star
June 2018
They explained everything very well and answered all of my questions. I did not feel rushed. It was a good process. The nurses are able to provide information when we are there. I like one nurse who is quick to provide information and does not turn me away. We liked the admissions person. It is fairly clean. The building is pretty decent. My loved one is on a specific diet, and her food is bland.
5 StarsFull starFull starFull starFull starFull star
April 2018
It is good. The staff is attentive and the facility is clean. The social worker is very good.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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