Falcon Ridge Rehabilitation

My loved one enjoys the ice cream!

I've asked for things to be fixed and that doesn't happen in a timely fashion. The doctor should call me after he sees my mom, and he does not.

The place was immaculate.

My grandpa is very pleased with the facility so far, as well as my grandma who spends almost all of her time with him there. The facility has really accommodated the family. They both really like how friendly the staff is, especially the nurses. My grandpa loves the therapy! The nurses are overall very good. They are always happy. My grandpa enjoys his meals at the facility and so does my grandma when she is visiting him.

It is great. They treat my dad really, really well. They are great with him and they help get things accomplished. He loves the food. They call me whenever they change the medicine and they call me all the time. Everybody communicates great with me.

It is good overall, but there is room for improvement.

For the most part, they are really good with engaging with my mom We like the director of nursing on the weekends. The woman who does the activities is very engaging and told my mom about the activities, and the activities were really cool. On the weekends, there is not enough staff, and we go and help her on the weekends. There needs to be a good consistency with the quality of the meals.

They were not kind to my stepdad and did not follow instructions at all. They gave him big chunks of food and didn't help. They told him to pee himself. The therapy was very nice. The nurses wouldn't help him. The bathroom was dirty, and they wouldn't do meals like we needed.

My loved one is doing well. They are friendly. She is very happy with the meals. They have been very informative and are setting up a meeting with me.

The charge nurse and administrators were all great. The LPNs were great. Depending on patient activity, it was generally clean. The only weakness was in some of the nursing assistants.

Everybody was very nice and had a good attitude and did their jobs right. I cannot think of a single nurse that was not nice to us. Some of the staff were top notch. They were very nice. The meals were very good. That facility is the best I know of.

My loved one seems to be doing okay. They were very prompt with getting her in there. The transition was so quick. The nurses are great over the phone and in person. The aides are great. She is pleased with the food. The nurses are very informative.

They have very nice employees, but we have not had any communication on how my loved one is doing.

My loved one enjoys being there and they are friendly.

I am impressed with how clean it is. They have called me a couple of times. They called after a procedure was done. My loved one took a fall and they claimed it was about 15 minutes before he was found. That disturbed me because he was bleeding.

So far, I am pleased. Their communication is excellent. It is a beautiful facility with a good setup. There are lots of places to sit inside and outside. They have fountains and shade. There are lots of windows, and it is bright. My loved one likes some of the meals. She is a finicky eater.

My loved one was on meds every 4 hours. They tried to get him up for therapy, but he could not do anything because of the medications. They used an urinal on him incorrectly. I did not know that they were giving him certain medications. I needed more communication. The nurse and the director were wonderful and friendly. The night nurse was not friendly. The aides tried their best. It is a very nice facility. The assistant director was helpful. They were short on staff. The director tried hard to make me happy.

The staff are friendly. It is clean. I think the nurses are understaffed. They do not have the activities they claim to have. They were late getting some things taken care of, like fixing the TV.

The facility is very clean. I saw the therapists once, and they were patient and kind with my loved one. One nurse is especially helpful. There was an incident, and I do not know who is responsible. He tried to get up on his own and fell but did not get really hurt. They called me right away about it.

My loved one is having a wonderful stay. I would recommend it to a friend.

They've been pretty good about keeping me informed. My loved one likes the food. The staff could have taken more steps to help her.

The therapists are very good. I like them! They are trying to help my loved one, and are helping her a lot. Times are not kept precise. They are understaffed. The nurses try, but they have so many patients that they cannot be on time to help her. The staff is polite. There's a couple that I really didn't like. The place wouldn't pass a white glove inspection.

My loved one says the therapy has been really good. The week care is fine, but weekend care is not good. They are short-staffed on the weekend. They should meet with family regarding meals when they just come in.

We were here before and we were pleased enough to come back to it. They are good at keeping us informed. When we first got there, some of the service was not quite quick enough to suit him. It may have been a staffing problem. They did not get to him right away to help, but lately, it has been good. We had to get someone in the room to clean since they had not cleaned it for several days. I was not happy with this, but they have been cleaning the room. Some of the meals are good and some are not good. Sometimes there are arguments between the residents and aides. One of the patients cannot feed himself, and when he finishes, he tries to take food from other patients. He needs help.

They had a problem with getting my loved one's medicine right. It wasn't a very smooth transition. One of the nurses told me that she didn't need one of her medications, even though she did. Except for the aides, most of the staff has been good and responsive. The therapists are great! They do a good job. Meals haven't been bad. There's stuff growing in the staff refrigerator. I haven't been informed of anything. They are lacking in communication.

The people in therapy take care of my loved one's therapy needs. It is very clean, with clean towels and sheets. They do call when something happens or there has been a a change of his medication. If he falls, they call the fire department to come and help. This happened four times in two weeks. I am wondering how long was he on the floor without a call button. During the week, it is fine with enough staff, but on the weekends, there are only three people to handle all of the patients. My loved one is not getting help drinking and eating on weekends. His call button is not reachable. If I ask a question on weekends, it seems like I am pestering them.

Things were good overall, though a little more communication on their part would be nice.

So far, it has been great. The staff has been great and helpful. It is better than a lot of other facilities. Everything looks clean. My loved one ate her food today. Everybody communicates great.

The food is good. The restrooms have dirty toilets. It's nasty. They do not call me at all. So far, I have been calling them.

Things were mostly good, but the facility did not verify my insurance before admitting my loved one.

I like how neat it is there, and it is odor-free. The nurses are very caring and on top of it when I ask for something. They provide excellent care. One of the nurses is very receptive to my questions. The commode was dirty and I asked the aide to find out when they could clean it, and she cleaned it. I have no complaints about the cleaning. My loved one is eating well.

They are friendly. The facility is very clean. They feed my loved one well. She does not get much care there, only every two hours. They do change her on time. She does not like being there on the weekend. They do not come to help. I have to call them for information.

They're nice. The therapists are persistent and try to help my loved one and get her strong. The admissions director is helpful. The meals look good. The communication is so much nicer than others. We had a meeting with everyone and they communicated well, especially the physical therapist. The bathroom had a dead bug in the tub. The bed stand is not clean. It needs a good scrubbing. One time, they were going to move her in a way that would have hurt her, and if I wasn't there, I don't know what they would've done to her.

It is more positive than negative. The nurses seem rather busy and it takes a while to get back to you. The quality of care depends on who is doing the caring. Some treat it like a job, and with some of the others, my mom feels care and the connection. I wish they would mop the floors. There are dead bugs in the corner. Half the meals are good, and she is working with the nutritionist there and can order other things. I sometimes have to go find people for information.

I do not feel as though the care provided is matched with the price we are paying for him to be there. I expected more one-to-one care than what is given. The response time is lacking. It can take up to 30 minutes. The facility itself is kept fairly well. The individual rooms need more attention. It seems as though there is a lot of dust in the rooms. I can see cobwebs and dust throughout an empty room. I have to be proactive about getting information. When I do ask questions, the staff has been pretty good about getting back to me with information in a timely fashion.

The staff was very nice and accommodating. It was very clean, much cleaner than what I was used to. I called and talked with the nurses and they gave me information. I'd say the meals are good for my loved one eating them all!