Physical Rehabilitation and Wellness Center of Spartanburg

8020 White Avenue
Spartanburg, SC 29303
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About Physical Rehabilitation and Wellness Center of Spartanburg

Description

At Physical Rehabilitation and Wellness Center of Spartanburg we are proud to provide unsurpassed care in a warm, supportive environment. We offer a variety of activities to serve the social and recreational needs of our guests. Our location is conveniently located near medical specialties, cultural arts, museums, and restaurants. We provide both short-term and long-term care, wound care, IV therapy, Medicare/insurance case management, restorative care, social work/discharge planning, and hospice. A new, 32-bed rehab wing caters to those needing short-term rehabilitative care. The rooms also have TV and Internet.

In addition to our Physical Therapy, Occupational Therapy and Speech/Language Therapy we offer services through an independent Dentist, Ophthalmologist, and Podiatrist. Our multidisciplinary team actively keeps loved ones informed and works together to help each patient achieve their highest level of independent function. To help guests feel comfortable, we have salon services, housekeeping and laundry services, and provide transportation to local healthcare providers. Family visits are always welcome, and we have family lounges to encourage family visits and host special events. We celebrate birthdays, pet visits, and other community events.  

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas

Patients accepted

Medicaid
Medicare
Commercial insurance
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 1/5
Quality Rating: 2/5
Nurse Rating: 1/5
Staff Rating: 1/5
Survey Rating: 1/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 1
Number of Fines 1
Total Fine Amount $31,200
Total Number of Penalties 1

Nearby Cities

City Distance Number of Facilities
Spartanburg2 miles8
Inman8 miles5
Woodruff16 miles1
Greer16 miles3
Gaffney18 miles2
Simpsonville21 miles1



Reviews

Highest Newest Oldest Lowest
4 StarsFull starFull starFull starFull starGray star
January 2018
Everyone seems to be really good about getting things done.
5 StarsFull starFull starFull starFull starFull star
December 2017
The staff has been great. I know my loved one likes pie they serve.
2 StarsFull starFull starGray starGray starGray star
December 2017
My loved one has fallen twice since he's been there, once from the chair and the other time from the bed. I went up there and he'd had the same clothes on for days and they hadn't cleaned him up. He needs help eating and I have to go feed him because I don't think they are feeding him. If I ask questions, they answer.
5 StarsFull starFull starFull starFull starFull star
December 2017
I saw the housekeeping lady, and everyone was so nice. They make you feel at home. I would recommend this facility to anyone. Everyone was so good. The facility was very clean. The food was okay, but I didn't eat much. They are good at keeping me informed.
5 StarsFull starFull starFull starFull starFull star
December 2017
To me the facility is giving quality care and it is clean.
5 StarsFull starFull starFull starFull starFull star
December 2017
Everyone is very friendly. I haven't tasted the food, but I've seen it and it looks pretty good.
4 StarsFull starFull starFull starFull starGray star
December 2017
Love the nurses, but the CNAs need to shape up.
4 StarsFull starFull starFull starFull starGray star
December 2017
It's incredibly clean. My dad loves their food.
5 StarsFull starFull starFull starFull starFull star
December 2017
They take care of my loved one at the facility. They keep everything clean. She likes the food, they fix it like she likes it. They call me whenever there is a problem. They are very good at keeping us informed about our loved one.
3 StarsFull starFull starFull starGray starGray star
December 2017
The therapy is wonderful but the CNAs are terrible. They put my husband in dirty clothes after a bath, rather than doing laundry. His room was filthy. Food all over the floor, stinky bathroom. I can't say if I would recommend it or not, because the rehab is great but the rest is frustrating. The therapists are great and they're working hard to get my husband healthy. Some of the aides are really terrible but there are some that are great. The public areas are clean but his room is disgusting. When he first got there they brought him a really nice meal but I told them he couldn't eat that because of his medication and the CNA took it and brought him a meal he could eat right away. The food is great and they follow his diet.
5 StarsFull starFull starFull starFull starFull star
December 2017
One thing that I like is that they have not been giving my loved one the meds that keep him high. He likes the nurses, they have been awesome.
4 StarsFull starFull starFull starFull starGray star
December 2017
I would recommend!
3 StarsFull starFull starFull starGray starGray star
December 2017
My loved one is kind of a picky eater, one night she might eat everything and others she may not.
5 StarsFull starFull starFull starFull starFull star
December 2017
It's nice and clean!
4 StarsFull starFull starFull starFull starGray star
December 2017
We have been here before, and we know all the people. My loved one complains that there is not enough variety with the food, it's same meals over and over, it's not real tasty, and breakfast is always cold.
5 StarsFull starFull starFull starFull starFull star
December 2017
I would recommend Physical Rehabilitation and Wellness Center of Spartanburg to a friend.
5 StarsFull starFull starFull starFull starFull star
January 2018
My loved one likes the food.
5 StarsFull starFull starFull starFull starFull star
January 2018
I like it all, my loved one has been there before.
4 StarsFull starFull starFull starFull starGray star
January 2018
The assistance and the promptness of the staff is great. They're very compassionate.
5 StarsFull starFull starFull starFull starFull star
December 2017
It's neat and clean, my loved one likes the food, and the nurses are nice.
1 StarFull starGray starGray starGray starGray star
December 2017
They've taken my loved one's pain meds away, they won't give her anything for nausea, she's terribly ill, and she's just lying there. When she asks for medication, they nurse says she can't without a doctor's order, and no one will call the doctor.
4 StarsFull starFull starFull starFull starGray star
June 2018
We have been there before and we like the staff. They care for their patients. The PT is good, and so is the food. It is clean as a whistle. The therapy is wonderful, and I highly recommend it. The nurses are great. The aides are good. They seem to care, and they all like my loved one. He does not like all of the food, and it is cold sometimes. They served the same food over and over.
5 StarsFull starFull starFull starFull starFull star
June 2018
They are doing a very good job. Everyone seems to be happy. My loved one was happy. The staff is friendly. The meals, for an institution, are good. They need more staff for the facility. They spread their caregivers a little thin. He may wait 45 minutes to an hour before they would come and help. I think they could do a better job with communication other than their monthly meetings they do.
4 StarsFull starFull starFull starFull starGray star
June 2018
The therapists are excellent. The meals are really good. I like the nurses who give medications. It is clean, but the carpet in the hall has a lot of stains and is hard to get around on. Some nurses are great and some are not so good. I encountered some things in the program that I do not think are right. I have a lot of pain, and the med nurses seem to make me wait one to two hours for pain meds.
5 StarsFull starFull starFull starFull starFull star
June 2018
They did well. Everything was fine. The staff was good. They were all really friendly. It was really clean. They always cleaned anything on the floor. The food was fine. They were willing to give me something else if I wanted it.
5 StarsFull starFull starFull starFull starFull star
June 2018
I really enjoyed the staff. They were always coming into the room and smiling and there to help. It was a clean building. I didn't notice anything dirty. My loved one enjoyed almost every meal while there!
5 StarsFull starFull starFull starFull starFull star
June 2018
The stay is going very well. My father is making progress, and it is a very nice place. The therapy department is working with him and keeping the children in the loop with the progress that is being made. All of the staff is great.
5 StarsFull starFull starFull starFull starFull star
June 2018
They are excellent. We both cannot wait for my husband to go back. The staff here is phenomenal and has more manpower than the hospital. This is by far the best facility we have seen. We love it. It took stress off of me knowing that my husband is taken care of at this facility. Their therapy department is better equipped than any other place we have been to. It is spotless! The food is amazing - so nutritious, so good, so wonderful. When I visit here, I buy the meals for myself! The people here are their greatest asset. It is nice to see them encouraging staff to continue their education. All of the staff is absolutely amazing. You can always see the nurse. If we had any concern, such as his remote not working, the maintenance man was there right away and fixed it.
3 StarsFull starFull starFull starGray starGray star
June 2018
Some of the aides were very helpful. The administrator was very nice. We liked one of the therapists. He was quite good. The cleanliness was not bad. The meals were quite good on some days. They just did not have enough help. He only had 30 minutes of PT and 30 minutes of OT per day. The nurses were okay, but not enthusiastic. Some were good and some were not good. They were having trouble getting staff to work there. There was a hiring sign outside of the building. Several times, I asked questions and said they needed to ask the doctors and did not get back to me. Some staff did get back to me with my questions.
5 StarsFull starFull starFull starFull starFull star
June 2018
I was a little concerned about it at first because it looked like a nursing home, but it was okay, and we could sign him in and out.
3 StarsFull starFull starFull starGray starGray star
May 2018
It was clean. They had a wonderful janitor there. I tried to clean up something, and he was right there fixing it for me. My sister did enjoy the meals. They tried to take her up to the dining room to encourage her, as well. They divided my sister between different departments. Some were very good, and others terrible. The therapy was the only good thing about the facility. The care is extremely understaffed. The care is up and down, depending on which shift. A particular aide manhandled my sister, which had a tremendous impact on her progress. She didn't receive an actual bath for five weeks. It felt like the family had to come in and take care of her in order for her to receive the right care. The people in the staff meeting acted like they were above us. It felt as though once we reported the incident, the nursing staff in particular turned a cold shoulder on us. They didn't return a call, period.
5 StarsFull starFull starFull starFull starFull star
May 2018
We like the exercise program, the care and the staff. The service is great.
5 StarsFull starFull starFull starFull starFull star
May 2018
They were good. They gave me a break. They were very helpful. My loved one didn't complain about the therapy. The nurses were great! All of the staff was good and said hi every time I was there. They told me how she was doing.
4 StarsFull starFull starFull starFull starGray star
May 2018
My loved one liked the place. It did her good. She felt like the therapists didn't think she was making progress, but for me, it was good. Every time I was there, the nursing was good. I didn't see any issues with the staff. The building was clean. They came in a few times to tidy. I commend them on the cleanliness. She ate all the food. She said it is a little bland, but pretty good, especially the dessert. They did well at informing me.
5 StarsFull starFull starFull starFull starFull star
May 2018
They have really good staff. It takes a special person to care for the patients. We are impressed with everyone. There is no odor and it is super clean.
2 StarsFull starFull starGray starGray starGray star
May 2018
They need to care for their patients better. My loved one laid in wet diapers on multiple occasions. We didn't think the nurses behaved appropriately. They were sarcastic. They were giving Tylenol on their own. The staff was not overall friendly. Their bedside manner was not there. Their building was very nice. He was there a week before he got him on the kitchen list with the correct plate, but the food was good.
4 StarsFull starFull starFull starFull starGray star
May 2018
They call me and let me know anything my loved one does. I always look for odors in nursing homes like this, and it doesn't smell at all. She is being social and enjoys the dining and meals. She does not complain about the therapy. She likes it a lot. The nursing wasn't as good. She had an experience with the nurses and had a dispute with money. She hasn't complained about the rest of the staff. I haven't had any problems with them.
5 StarsFull starFull starFull starFull starFull star
May 2018
They are the best. They do well with my loved one. I love them. The nurses are good. So many in there are as nice as they can be. The people call me and keep me informed.
2 StarsFull starFull starGray starGray starGray star
May 2018
Nobody is available, and my loved one is having problems because he is not cleaned properly. They did something wrong with his medical equipment and it hurt him. I asked for wipes from the nurses' station to clean him, and the staff was very sarcastic and not very helpful. The staff tried to give me a bag of wipes already opened from another patients room. His medications were messed with. There is one nurse who is okay. The place is beautiful and clean.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one loved it there. She said it was great. She said she would like to go back if needed. I liked the rehab area. There are two ends of the building. The rehab side is newer and nice, with high ceilings and chandeliers. We have no complaints about the food. It was good, if institutional.
5 StarsFull starFull starFull starFull starFull star
May 2018
It was great. They were extremely nice to me. They cleaned the room every day. The doctor talked with me every day. The rehab explained what they were doing and why they were doing it. I could not walk, and when I left, I could walk. The meals were good, but I did not like the chicken.
4 StarsFull starFull starFull starFull starGray star
July 2018
One CNA in particular is truly wonderful. My mother absolutely loved her. The first shift of staff did not do so well. People that went to her when she asked to use the bathroom had to find help, and it took a long time for them to come back to her. They serve a little too much starch, but the food is overall okay. They reached out to me when they needed to, such as when there was an incident. This amount of communication was fine for me.
4 StarsFull starFull starFull starFull starGray star
July 2018
The rehab therapy was great. The staff was nice. The nurses were attentive. The cleanliness was nice. The communication was good. I think they need to work on their meal plans. They need more choices for meals. They need to expand the insurance companies they accept.
5 StarsFull starFull starFull starFull starFull star
July 2018
The staff was friendly, and I felt my loved one was in a safe environment. She was able to have the rehab there, but it was a long way from her room to the therapy, and she could not walk there. The cleanliness was great. She loved the meals. She said all of the staff were very friendly.
4 StarsFull starFull starFull starFull starGray star
July 2018
I would recommend the facility to a friend.
5 StarsFull starFull starFull starFull starFull star
July 2018
They seemed to care, and they helped us figure out our loved one's medication. They helped get her stabilized and calm. We liked the care given. All the staff was wonderful, even the office personnel. It was very clean.
4 StarsFull starFull starFull starFull starGray star
July 2018
The facility seemed fine. Everything was clean. The patients did not seem like they were getting much attention. I called, and there was no one answering the phone. We liked the physical therapy there.
5 StarsFull starFull starFull starFull starFull star
July 2018
Everything was great with the nursing care.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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