Elmhurst Rehabilitation & Healthcare Center

50 Maude Street
Providence, RI 2908
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About Elmhurst Rehabilitation & Healthcare Center

Philosophy

Elmhurst Rehabilitation and Healthcare Center provides post-acute care, rehabilitation services, and skilled nursing care in the greater Rhode Island area. Certified in the Eden Alternative, Elmhurst is your first choice for person-centered care that fosters dignity, choice, and quality of life. We are proudly a preferred provider of Miriam Hospital, and known in the area for reducing hospital readmissions and ensuring maximum functioning for our residents. 

Description

In a charming neighborhood on the outskirts of downtown, Elmhurst Rehabilitation and Healthcare Center is conveniently located near Providence VA and Roger William Hospitals. We are recognized as one of the top nursing facilities in Rhode Island, and renowned nationally for our commitment to individualized, person-focused care under the Eden Alternative. 

Elmhurst offers a wide range of sub-acute and long-term care services, including 24/7 skilled nursing care, cardiopulmary care, transitional care, and Alzeimer's and Dementia care. With our award-winning "Urgent SNF" program, those who do not quality for our sub-acute admissions can still receive skilled nursing oversight, multi-disciplinary therapies, expert clinical services from a range of specializations, and post-discharge support.

Our comprehensive clinical services include:
  • Post-operative subacute care
  • Around-the-clock skilled nursing care
  • Physical, occupational, and speech therapy up to seven days per week
  • Expert cardiopulmonary programs
  • Wound care
  • IV Therapy and TPN
  • Restorative care
  • Pain management
  • Alzheimer's and Dementia care
  • 12-bed Transitional Care Pavilion
  • Long-term care
  • Nutritional services, and more!

At Elmhurst, we do our best to ensure residents and loved ones have a pleasant and comfortable stay. We welcome visitors to our EdenWay Cafe, where snacks and beverages in a cozy environment is available all day. 

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Resident parking available
Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Meals provided
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Male
Female
Private Pay

Staffing

Languages spoken: English, Spanish

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 2/5
Quality Rating: 0/5
Nurse Rating: 5/5
Staff Rating: 4/5
Survey Rating: 1/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 1
Facility Related Incidents 7
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Providence1 miles11
North Providence1 miles2
Pawtucket3 miles3
Smithfield3 miles3
Central Falls4 miles2
Johnston4 miles3



Reviews

Highest Newest Oldest Lowest
5 StarsFull starFull starFull starFull starFull star
October 2018
I've been impressed with the care. My loved one gets involved with the groups that are there and they keep an eye on her to make sure she is always okay. Their communication with me is very good.
5 StarsFull starFull starFull starFull starFull star
October 2018
I'd recommend Elmhurst Rehab overall!
5 StarsFull starFull starFull starFull starFull star
October 2018
The nursing care was very good. I'd give 5+ stars for cleanliness! Probably daily contact from the staff would be helpful.
5 StarsFull starFull starFull starFull starFull star
October 2018
Everything is going well and is clean and nice. When we call the nurse, they come and tell me what I need. When I feel that my loved one needs something, they come right away. The staff is very friendly. She eats all of her meals and she wasn't eating before.
3 StarsFull starFull starFull starGray starGray star
October 2018
The staff are friendly. When my loved one was admitted in on the weekend, she was put in a room with a bathroom that was not functioning and unsanitary with the toilet. They did move her after weekend. The nursing care is better than average. I have no real complaints except pressing the button takes a while for them to come. I have to go out and find someone. They are providing three meals a day and she is comfortable with it.
2 StarsFull starFull starGray starGray starGray star
October 2018
My mom's room is clean and she has a lot more privacy here. This is not our first rodeo. She was at another facility where she had more PT and they had meetings once a week there to let us know how she is doing and the plan. She is not getting much PT here. My mom tells me she has to wait forever for help. The whole staff needs to improve with communication. I have to contact them three or four times to get answers. Also, the meals are not as hot as they should be.
3 StarsFull starFull starFull starGray starGray star
October 2018
Elmhurst is very clean. My loved one is not happy with the meals though. Several times he called for help and it took a half hour.
5 StarsFull starFull starFull starFull starFull star
October 2018
It's very clean! The renovations are nice and it looks very good! The social worker was great and took care of an issue.
2 StarsFull starFull starGray starGray starGray star
October 2018
The rehab was very good. It was very clean. It was extremely understaffed though. The help they have is not quite adequate. My mother in law can move around but she is a fall risk. The CNA would not assist her. Whoever is in manager overseeing her area needs to improve with their communication. The first night my mother in law was put in a room with a call button that did not work.
5 StarsFull starFull starFull starFull starFull star
October 2018
They give excellent care. My mom has been there before and she likes it. Many of the staff were very good with her. They seem pretty nice. They get her to do the therapy and we like the therapist. They are renovating on her floor and it is brighter. Housekeeping seem very good.
2 StarsFull starFull starGray starGray starGray star
October 2018
They have very poor communication. I am much more disappointed with this visit opposed to the first time my mom was here. I had an issue with the physician's assistant. I have addressed this as well with management I do not feel as though she took proper precautions. Some nurses are great and some not so great. I spoke with management regarding my complaints and the two nurses have been addressed.
5 StarsFull starFull starFull starFull starFull star
October 2018
The rehab is excellent. So is the cleanliness and quality of communication. My mom was moved to another floor and things improved. She was receiving food she is not supposed to eat and that needs to change.
4 StarsFull starFull starFull starFull starGray star
October 2018
Overall there are no problems. It is okay. My loved one had a doctor's appointment and they changed the appointment time. A couple of the nurses assistants were good. They worked from 11 am to 3 pm. She likes the meals okay and they have a menu for her. She has not complained.
3 StarsFull starFull starFull starGray starGray star
October 2018
It is not the best care in the world and not the worst. She just started the therapy. There is a little improvement. Most of the nurses are good and the assistants are good too. They all communicate well. They are always cleaning something. I have a problem with the meals. She eats what she should not eat. I did talk with the dietitian and she said she would look into it and it is getting better.
4 StarsFull starFull starFull starFull starGray star
October 2018
I'd recommend Elmhurst to a friend.
4 StarsFull starFull starFull starFull starGray star
October 2018
They are very nice to my mom and the place is clean and the food is good. The therapists are very good. They got her walking with walker. The nurses are all good and nice to her. The staff help her with eating. Any time I had a question, they answered my questions.
5 StarsFull starFull starFull starFull starFull star
October 2018
I'd recommend Elmhurst! If I ever have any questions, the facility has been very good about answering them.
5 StarsFull starFull starFull starFull starFull star
December 2018
This is the best experience I have ever had with a facility! I have been through this with both of my parents and now my brother. It has been such a good experience for us at Elmhurst. Absolutely I would recommend it to someone! The facility and the staff are truly amazing. from what I can see the plan they have for him is working out well. To be quite honest he was in pretty bad shape when he came in. They now have him mobile. He seems to really like the care. I am actually impressed with the facility's mix of men and women ratio. It is so nice to have that mix especially having male and female nurses - having the male nurses helps him in a certain way you know? They have been providing exactly what he needs for meals, and not only that but they take the time to explain to him the purpose of everything. It was hard to coordinate through the holidays but it will get better.
3 StarsFull starFull starFull starGray starGray star
December 2018
It's wonderful. They have a nice rehab room. The staff are all very good. He has been there before. I thought the service at that time was quicker. Everybody is very nice, but I think that they are understaffed. You ring the bell and you wait and you wait and wait. It was clean, but it was sloppy. I think they just have too much staff laying around the room like linen, sheets, and pillows. But the room was clean, the sink was always shiny. The meals were good. Every time I called in the morning the spoke to me about how he was doing.
5 StarsFull starFull starFull starFull starFull star
December 2018
I'd recommend Elmhurst so far.
4 StarsFull starFull starFull starFull starGray star
December 2018
I'd recommend overall, but every time she calls for the staff to help her use the restroom they do not come in time.
5 StarsFull starFull starFull starFull starFull star
December 2018
I am very happy with the workers there and they keep me informed of what is going on.
5 StarsFull starFull starFull starFull starFull star
December 2018
It's pretty good, and very clean.
3 StarsFull starFull starFull starGray starGray star
December 2018
It was renovated and looked like a high class hotel. I made a lot of complaints though. I do not think she saw any doctor. She was there many days without a phone and a TV with no volume. The food was horrible. At first she was so impressed with everyone being very nice. They were kind. Later on it seemed like there not too many people around. I would not want to go there. I never heard from anyone. No personal interest.
1 StarFull starGray starGray starGray starGray star
December 2018
When I finally talked to them they were nice. They rarely answered the phone. It's very difficult to talk to anyone there. Yesterday, I called 15 times before anyone picked up. One of the staff did go above and beyond to help and let me know about PT. No one else would do that. They would go to get her nurse and the line would go dead and I had to call back. No one knows what is going on. I asked repeatedly for the Social Worker to call me and she never did.
5 StarsFull starFull starFull starFull starFull star
December 2018
Mom loves it there! I will tell you what, I want to give kudos for the entertainment director. She is phenomenal. The first time my mom was there, she made sure she had a wonderful time. My mom's requested that place now, ever since she has been there that first time. She just loves it! I am more relaxed when she is there, she has been to other places and she was miserable. With Elmhurst, there are not enough stars--I give it a 10 out of 5! Elmhurst, I would tell you what, I would recommend it to anybody. It is phenomenal! All the nurses have been phenomenal. My mom is not easy to deal with, but she is just very, very happy there. They go out of their way. She lost her phone charger, and one of the nurses let her use hers, so that I could call my mom (I call her 2-3 times a day).
5 StarsFull starFull starFull starFull starFull star
December 2018
They're the top with communication! They try their best, and he is difficult with them. They can be slow in response time I have noticed.
3 StarsFull starFull starFull starGray starGray star
December 2018
I think they need more service and more people working around with the patients. It looks perfect! It's clean. She feels really good with the therapy, and they help her get there. The nurses are really good. They try to help her with the language, she does not speak English. Beside that there is not enough staff, they are good. Sometimes we try to find somebody and there was no one.
5 StarsFull starFull starFull starFull starFull star
December 2018
My mom was there last year also. She likes the staff and it is a very clean facility. The CNAs are really good with her. It's looks really good too. They have remodeled. She does not like the food at all though! She says it has no taste. I am playing a lot of phone tag when it comes to the nurses and doctors on her floor.
5 StarsFull starFull starFull starFull starFull star
December 2018
She has been there before and it is very good. It is a very nice place and we live 5 minutes from there. They are friendly. The care is very good. Meals could be better and she tells me that. I do not know why she gets chicken or the same thing every lunch time. It is not as good as when she was downstairs. I know there is a lot of people in that place. No one has told me much and communication could be better.
5 StarsFull starFull starFull starFull starFull star
December 2018
They have been very attentive and Mom has received good care. Everyone has just been wonderful, especially the CAs, and very helpful. It always looks clean to me. She raves about the food. Probably because she doesn't have to cook it!
4 StarsFull starFull starFull starFull starGray star
December 2018
It's pretty good. Most of the staff are nice but some have bad days. It is difficult dealing with some patients. She says that she gets fed well, and they contact me for any issues.
5 StarsFull starFull starFull starFull starFull star
December 2018
Elmhurst is wonderful. I would refer anyone I know to this facility! I cannot say enough. It looks absolutely beautiful, and what is really important - the staff there are absolutely great! It's upgraded since the last time I was here for rehab. Last year was great too, and I am coming back this year, and there's even greater difference. They staff do not talk down to anyone. I watch them talk to other patients, and they are always so kind and pleasant and extremely helpful. They take the time to listen. Also it's very, very clean! The maintenance man is ALWAYS cleaning the hallways. Every single day someone cleans the room. What's most important is that the bathroom is always spotless!
4 StarsFull starFull starFull starFull starGray star
December 2018
She seems like she is in a better place now. The therapy is coming along. I like the facility.
3 StarsFull starFull starFull starGray starGray star
December 2018
The therapists are good and I was pleased with them. He liked a lot of the staff, he was pleased with the nurses. He also liked the cleaning lady. They answered questions. When he rings the buzzer takes a long time to get there. He did not like the food, a kids ham sandwich instead of food to get healthy. He was moved to a noisy room.
5 StarsFull starFull starFull starFull starFull star
December 2018
Elmhurst is very nice! The service and food is good, no complaints! The therapists are very good and the nurses are real nice. The staff are real good to him. They are taking care of him. It's real nice, it don't smell. The food is good.
4 StarsFull starFull starFull starFull starGray star
December 2018
I have received phone calls from her head nurse and her floor nurse and they are very professional. Her floor nurse called me, and he is very nice.
4 StarsFull starFull starFull starFull starGray star
December 2018
The therapists have done well with my dad. Both my mom and dad were there prior. It is remodeled. They've completely redone it and it is absolutely beautiful, like day and night. They said he would get a recliner for his room and he has been there over a week and he still does not have it. I am familiar with the facility prior to the changes. Before they had old broken furniture. Now it is clean and modern. Communication in general needs to improve. I am the medical POA. I have not heard from the doctor or anyone about his treatment. If I do not ask questions, I do not get told.
4 StarsFull starFull starFull starFull starGray star
December 2018
One nurse has been superb! I have questions , I don't understand how a doctor has not been in there yet. I have always seen the doc in before this and it has been a week.
4 StarsFull starFull starFull starFull starGray star
December 2018
The staff are absolutely 5 stars! The office director, I would like to give her a couple extra stars. She has been going above and beyond with helping me with his transition into longterm care. I already have recommended Elmhurst to a friend! They are doing remodeling, a lot of the rooms are unavailable, so he is paired up in the room. The person he is paired up with his giving him bad information. I hope that he can be moved a different room or get a different roommate, that's the only complaint I have. The therapists got him up and walking around now, which is better then he was when got there. I think the nurses are doing a pretty good job. The people from laundry are making sure he is getting clean clothes everyday. So, that's a big plus for me. The facility looks pretty good, even with all the construction going on.
4 StarsFull starFull starFull starFull starGray star
December 2018
The nursing care is first rate! Their communication is very good and the nurse will call me if anything at all is going on. The cleanliness has improved and it's pretty good now. I was concerned that the doctor was not paying enough attention.
5 StarsFull starFull starFull starFull starFull star
November 2018
My mother is happy to be there. I'd go there if I could! The girls, I can't even express how happy I am with them. They do everything I ask. The office ladies are wonderful. They are so friendly! It's clean. The rooms are very good. They are remodeling so everything is brand new, and it's beautiful. My mother is tough with food, because she likes her own cooking--if you know what I am saying. But she likes her breakfasts.
5 StarsFull starFull starFull starFull starFull star
April 2019
With talking to my loved one, he says they are all good to him and bring his meals. They are kind to him. He likes going to the dining room to eat. He wanted to be in the dining room. He likes the nurses who help him out. He is doing good for his exercising and has had that three times. I told them not to be demanding with him and then he will say yes to going to rehab. The meals are average with a nice little breakfast with two choices for the meals. He likes the whip cream and rice pudding. They made a strawberry drink he liked. I recommended Elmhurst to my friends.
3 StarsFull starFull starFull starGray starGray star
April 2019
He says he is not getting any exercise and no one has talked to me. They seem nice. The remodeling is difficult but the entrance is beautiful.
5 StarsFull starFull starFull starFull starFull star
April 2019
I have been to Elmhurst on several occasions and they have excellent care. The time she has been there it is good. It is excellent for the nursing care. They are quite cordial and friendly. The young man in admissions is excellent and he knows his job. They keep it very clean. I think the meals are fine. The food is prepared on the floor. I have been there for a couple of times for breakfast and lunch. It is good. I have recommended the facility. They are always willing to talk with me about her care.
5 StarsFull starFull starFull starFull starFull star
April 2019
I would absolutely recommend the facility to friends! The way my wife is behaving and her attitude, well she's mad about the situation. I have witnessed the staff keeping their composure and they calm her down the best they can when she is upset. They are very, very patient. They didn't give up on her. They are very good. They are professional and patient. They are willing to achieve what they need to with her. It was very clean and the entire floor was just redone upstairs. They have been bringing her to the dining area, and they accommodate what she wants.
5 StarsFull starFull starFull starFull starFull star
April 2019
I would recommend the facility! The communication has been just great. I have not had much to do with the therapy services up until this point. My mother is fussy so this is difficult to rate. I really could not offer anything the facility could do to improve the meals for her at this point.
5 StarsFull starFull starFull starFull starFull star
April 2019
They are just great people and she is happy there! Everything is going great with no complaints. It is clean. She has not complained about the meals. I have not gotten any updates about my mother.
5 StarsFull starFull starFull starFull starFull star
April 2019
They are very pleasant and seem to know what they are doing. It is refreshing to see people smile, I think that helps. Everybody was friendly.
4 StarsFull starFull starFull starFull starGray star
April 2019
The people are nice and the place is clean. They are good and very nice. Sometimes with the food, they don't have many choices.
4 StarsFull starFull starFull starFull starGray star
April 2019
Sometimes they call and sometimes they do not. The communication is not what I thought it would be I am not sure if my expectations were just too high. I wish the meals catered more towards different dietary needs.
1 StarFull starGray starGray starGray starGray star
April 2019
I think there are good nurses, but they don't have time to respond to patients, pay attention to care, or answer the phone. They're not supported by the medical staff. Sometimes they're friendly, sometimes they're hostile because they don't like being challenged.
5 StarsFull starFull starFull starFull starFull star
April 2019
I feel like they are taking good care of her and providing good service.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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