Phoebe Berks Health Care Center

1 Reading Drive
Wernersville, PA 19565
Call Now

About Phoebe Berks Health Care Center

Philosophy

Phoebe Berks Health Care Center has an outstanding  reputation for resident-centered nursing, clinical, and  advanced subacute care in Berks County, Pennsylvania. As a Phoebe Ministries community, our focus is family-like, individualized, and top-notch care.  We are proudly an award-winning CMS 5-star center offering the full spectrum of care for every age and stage of life, from independent living and short-term rehabilitation, to skilled nursing and memory care.

Description

Set on our rural Victorian-style campus, Phoebe Berks Health Care Center offers short term and outpatient rehabilitation and skilled nursing care for a wide range of needs. Our comprehensive services include:

  • Physical therapy
  • Occupational therapy
  • Aquatic therapy
  • Speech therapy
  • Dysphagia therapy
  • Transition to Home program

Additionally we provide IV therapy, wound care, respite care, hospice care, and wide range of medical services.

We have an excellent staff of primary care physicians and specialists, including podiatrists, eye doctors, and psychiatrists. Our short-term rehab wing includes 22 private rooms with flat-screen TVs, two dining rooms, wireless internet, indoor and outdoor common areas, and all the newest technology to help rapid recovery. Our therapists work individually with each patient, whether at our center or outpatient, to meet their individual needs and return them home their best selves.

"The Chateau" is our dedicated memory care residence overlooking the scenic South Mountain. Here we provide caring, 24/7 skilled nursing support for those with Alzhemier's or Dementia-related diagnoses.

Along with our independent living and personal care residents, patients at Phoebe Berks Health Care Center have access to numerous comforts and amenities, including a cafe, gift shop, library, fitness center, indoor pool, and chapel with regular worship services. Our grounds feature nature trails and an award-winning boardwalk with outdoor games and a gazebo. We also offer extensive recreational programs and entertainment.

Clinical help

Therapy
24-hour awake staff
Massage therapy
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Resident parking available
Convenient to busline
Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Meals provided
Swimming pool / hot tub
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Age: No age restrictions
Commercial insurance
Veteran Affairs contract
Male
Female
Private Pay

Staffing

Languages spoken: English, Spanish

Location

Number of private rooms: 22
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 5/5
Nurse Rating: 5/5
Staff Rating: 4/5
Survey Rating: 5/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 1
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Wernersville0 miles1
Sinking Spring3 miles1
Leesport4 miles1
Wyomissing5 miles2
Shillington6 miles1
Reading6 miles3



Reviews

Highest Newest Oldest Lowest
5 StarsFull starFull starFull starFull starFull star
May 2018
The therapy is going really well. My loved one hasn't complained about the meals, so they must be good! The nursing care is very good and they are great about contacting me and keeping me informed regarding my loved one's care. I wish the therapy department would reach out to me a little bit more to keep me in the loop. I tend to have to reach out to them to get information.
4 StarsFull starFull starFull starFull starGray star
May 2018
Things were mostly good, and I would recommend it. But there is a lot of miscommunication up there. The doctors don't communicate well with each other and they don't reach out to me enough. I am not too impressed with the therapy, either. The place my loved one was before was better.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one is enjoying it and we have had good communication with them. I would recommend Phoebe Berks to a friend.
4 StarsFull starFull starFull starFull starGray star
May 2018
They have a very homey environment, which is nice. The therapy did very well.
5 StarsFull starFull starFull starFull starFull star
May 2018
We have found the facility very nice and the staff to be very helpful and accommodating. They do an excellent job of keeping us informed.
3 StarsFull starFull starFull starGray starGray star
May 2018
My mother complained she was not getting enough PT. There was miscommunication about the plan for her. They did not give her a special diet, even though she needs one. Some of the nurses were real nice. People did not always get back to me when I left messages.
3 StarsFull starFull starFull starGray starGray star
May 2018
The staff is very helpful. The food is cold though.
5 StarsFull starFull starFull starFull starFull star
May 2018
The therapists are super. My dad thinks the food is very good. The staff there have really tried to keep us informed and done good with that.
5 StarsFull starFull starFull starFull starFull star
May 2018
We are very pleased. The nurses are outstanding. They keep us updated. They are never too busy to answer a question. They encourage us to ask questions and they are nothing but positive. The only downsides were just little things like things sometimes being left on the floor. My loved one's meals look delicious and smell good.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everything is top notch. The therapists are very good. All of the areas are clean. I have had several meals with my wife, and the meals are well prepared. There are a lot of staff members who are very nice and they interact well with her.
4 StarsFull starFull starFull starFull starGray star
May 2018
They seem to be taking good care of my loved one and the facility is clean.
4 StarsFull starFull starFull starFull starGray star
May 2018
My loved one is getting good food and care. I am happy with him there. He likes the food. I like the unit secretary, she has been very helpful.
5 StarsFull starFull starFull starFull starFull star
May 2018
They have been very nice and helpful to us.
4 StarsFull starFull starFull starFull starGray star
May 2018
Everything was great. When my loved one would call for the nurse it would take too long to get help sometimes. I saw one of them just walk by his room when he rang the bell for help. It is very clean.
5 StarsFull starFull starFull starFull starFull star
July 2018
All contact I have had with them so far has been very positive. I spoke with the nurses and social workers. They are communicative and resourceful. She is waiting for long term. They are skilled and friendly. They are all doing their job well.
5 StarsFull starFull starFull starFull starFull star
July 2018
Everybody I have dealt with is very nice, friendly, and helpful. One of the aides is really great. The nursing care in general is very good. The staff is really friendly too. It's very clean.
3 StarsFull starFull starFull starGray starGray star
July 2018
At first it was good but it is not as good now. I kept asking for certain things like certain medication. He does not like to complain but he tells me. He had an appointment yesterday and the doctor said that is ridiculous and he gave him another prescription. I still do not know what they are doing about this issue.
5 StarsFull starFull starFull starFull starFull star
July 2018
Everything, the people, the care - it's great, we like it here. The rehab therapy is very good.
4 StarsFull starFull starFull starFull starGray star
July 2018
I do not think they helped to get to the bottom of what is going on with her. They were not quick enough to clue us in as family members with not eating. I understand they would not spoon feed her but there were indications that something was wrong. She is improving in therapy. They are all very receptive. I like one of the nurses. She says the food is bland. I like the social worker who is lovely. The director of wellness has been instrumental to help balancing between my mother and father.
4 StarsFull starFull starFull starFull starGray star
July 2018
Rehab seems to be going well. My loved one is making progress in therapy. The nurses are very attentive. There was a issue trying to get in and settled and no one was helping to get them orientated and getting information. A bit of a bad start. When I'm there, they give information.
4 StarsFull starFull starFull starFull starGray star
July 2018
I like the people. They take very good care of him. He is getting bathed. They put up with him and he was not real pleasant for a while and he is more adaptable with them now. I have seen improvement from the therapy. The nurses have been very helpful. He seems to enjoy the meals.
4 StarsFull starFull starFull starFull starGray star
July 2018
The care is very good there and they keep me updated with what is going on with her. They cooperate when I call in about her. They are very pleasant and she is doing well and is improving. She likes the PT staff. They were not checking on her as often as I wanted but it has improved. It's very clean. My mom says she enjoys the food. We like the the social worker.
5 StarsFull starFull starFull starFull starFull star
July 2018
We have been to A LOT of facilities in the area. I have to say Phoebe Berks is leaps and bounds ahead of other facilities. I am so grateful that my grandmother is able to be here. When I got the call that she was going I said "Thank GOD" I am just so grateful for this facility. I do have to be pro active about communication. Just a little more communication from the facility would be great.
5 StarsFull starFull starFull starFull starFull star
July 2018
Phoebe Berks is excellent. My loved one is adjusting and they are helping her get strong faster. They seem to care and are understanding. They seem to be very good with different methods to adjust. They encourage her to get back to a normal life. They are a little understaffed. I think they do a good job. The staff are are nice and helpful. She seems to like most of the food. They introduced themselves to me and called me. Communication is good. I liked the case worker and the volunteers!
5 StarsFull starFull starFull starFull starFull star
July 2018
Overall the facility has been as good as it can be. In the assisted living, the staff is so friendly, so helpful, and it was just amazing. There have not been any phone calls or updates made at this point by the facility.
4 StarsFull starFull starFull starFull starGray star
July 2018
Everybody we have encountered have been friendly. I think it is like any healthcare place. It seems a little short staffed. When the patient has to go to the bathroom the help comes late. The therapists did a fine job today; we made progress. The nurses have been very kind with no complaints. At first, they wanted two people to help him to the bathroom and he does not understand and wants to go on his own. He just does not like how they have to get into bed, and he wants to do this by himself. I have not come in contact with the staff that much. We like Ethan. I have no complaints about the cleanliness. My loved one loves the soup. He hardly eats anything at all. The communication is very good. Britney explained everything.
3 StarsFull starFull starFull starGray starGray star
July 2018
My loved one says she has to push the call bell several times before anyone comes to help. The bed is uncomfortable, but it is clean. The meals are good. The nurse and doctor both called me.
4 StarsFull starFull starFull starFull starGray star
July 2018
So far we are satisfied with the facility and her care she is receiving. The facility seems to be a little dark in terms of appearance; however, it is very clean. She seems to enjoy her meals. I have received one phone call since she has arrived. There is room for improvement here in terms of reaching out to me.
4 StarsFull starFull starFull starFull starGray star
June 2018
Some of the coordination issues were a little lacking. The communication with the insurance to the family was a bit confusing, but my mother is fairly content there. The therapists are trying to work with her and doing what they can. The nursing care is top notch, and the nurses are excellent. The staff are friendly and helpful, but the response is not always immediate. My loved one is pleased by the staff, and it can be hard to please her. They do extra for her, and we appreciate this. The facility is very clean, and the maintenance is good outside and inside. My loved one is a tough cookie to please, and she likes the food. The communication is okay, but could be a little better with how the therapy is going. If we did not contact them, they would not contact us for updates. They are forthcoming when we contact them for information on how she is doing.
4 StarsFull starFull starFull starFull starGray star
June 2018
Everything was nice and good, but far from perfect. My loved one is improving in therapy. The nurses and aides are wonderful. The cleanliness is great.
3 StarsFull starFull starFull starGray starGray star
June 2018
So far the experience is going well for my mother and our family. Sometimes the staff makes appointments without keeping us in the loop, so there is some miscommunication. The night nurses are excellent. I see the night shift, and they are great.
4 StarsFull starFull starFull starFull starGray star
June 2018
I am happy with the way the staff keeps in touch with me.
3 StarsFull starFull starFull starGray starGray star
June 2018
The therapy services are outstanding here. The staff is very communicative and keep me up to date on his care. They have reached out to me to discuss a discharge plan. They are really a great team.
5 StarsFull starFull starFull starFull starFull star
June 2018
This place is great! They have an actual wheelchair swing that my father and I like to do when I visit. He loves it. My father was underweight, and since coming to the facility he has put on at least 10 pounds, which he gives credit to the great meals here! The environment seems much more homey. You can see deer go by, and my father loves this. Also they are very open with the rest of the neighborhood - people are always walking by and waving. The residents feel a part of the community. They do a good job integrating the dinners and the activities. He is really working hard in therapy, gets a lot of attention from the therapy department. That has definitely helped in his progress. He really likes the cleanliness.
4 StarsFull starFull starFull starFull starGray star
June 2018
The nurses were very respectful. I felt like my loved one had to wait to go to the bathroom, and he had accidents sometimes. He had some complaints about the food. One aide who got him ready for bed was real nice.
3 StarsFull starFull starFull starGray starGray star
August 2018
She was admitted Friday night. I did not feel they had enough care over the weekend. Rehab is going well. She started therapy and she had OT yesterday and it went well and PT today. I do not think we have had much communication. They need to contact us more often with my sister and myself. My mom does not know what is going on with her care. We have to go to the nurses.
3 StarsFull starFull starFull starGray starGray star
August 2018
We like the nurses. The staff are friendly. Communication is excellent and they call every day. It's very clean and the meals are fantastic. However, some aides are good and some not. You have to wait 30 minutes to go to the bathroom They seem short staffed.
5 StarsFull starFull starFull starFull starFull star
August 2018
They are good. The nurses and staff are very good. The food is good and my loved one likes the meals. Communication is pretty good when I asks. It can be hard to find the right person to ask.
4 StarsFull starFull starFull starFull starGray star
August 2018
The therapists do a great job. The nurses and staff do a good job too. The staff are very friendly. The facility is in good shape.
4 StarsFull starFull starFull starFull starGray star
August 2018
Like any other place, it can be slow to get assistance. The rehab is pretty good. The nurses were there when we needed them. Whenever I wanted to know something I would call the office.
5 StarsFull starFull starFull starFull starFull star
August 2018
The food was great. Visitors said the meals looked really good and wanted to have some too. The staff were very attentive. They are all nice. She suffers from memory problems and they watched her at all times. Rehab was excellent and she only needed one week. We anticipated three weeks. There is only one complaint. My loved one likes folding towels and she helped with that. She ran out of stuff to do and one of the ladies picked up the towels and shuffled the towels and told her to fold the towels again. She got upset about this.
2 StarsFull starFull starGray starGray starGray star
August 2018
My husband loves the meals at the facility! The facility should be very thankful to have our aide. She has been absolutely wonderful to my husband. However it is a little frustrating when the facility calls me at night and advises me to come up with a plan regarding my husband.
5 StarsFull starFull starFull starFull starFull star
August 2018
The facility was very good about calling and keeping me updated.
5 StarsFull starFull starFull starFull starFull star
August 2018
They were good about communicating with me - I found the staff to be very helpful in this area.
4 StarsFull starFull starFull starFull starGray star
August 2018
I would recommend the care at Phoebe Berks. My only criticisms would be it had taken two days to get prescription medications. And at times they seemed understaffed.
5 StarsFull starFull starFull starFull starFull star
August 2018
They have made my life easier. I went through a lot of emotions and the staff at Phoebe Berks have been extremely helpful. My loved one is getting what she needs in rehab. The staff are very nice and accommodating. They showed us some games to play there. The nurses are kind and helpful. Communication is excellent and they call me every step of the way. She eats everything. The food is very good and she likes it very much.
4 StarsFull starFull starFull starFull starGray star
August 2018
My loved one seems content. She has no complaints. She said the meals are good.
5 StarsFull starFull starFull starFull starFull star
August 2018
The nurses here have been fantastic! My loved one has been cleaning his plate for every meal! Also there is no smell. Communication is an area the facility needs some improvement. I have not received any phone calls up until this point. I am especially waiting to be contacted by the doctor. I have requested that she contacts me. I will say that the therapy department has done very well in terms of their communication.
4 StarsFull starFull starFull starFull starGray star
November 2018
The staff was very helpful with my wife. The staff are very good. They know me by name and that feels good. I know the administrator there. When I was there one of the staff and I signed 30 pieces of paper and she made copies for me. The lobby looks clean. The meals are adequate. The staff record what she has for each meal and what she consumes. They are overly informative of this. They are so helpful. They are calling me with updates, too. The nurses are very sincere but it depends on who it is and the frame of mind they are in. Some are compassionate and some it is just a job.
3 StarsFull starFull starFull starGray starGray star
November 2018
The nurses have been great. Now they are checking on my mom more often. One of the night nurses has been wonderful to my mom. She did a great job. She is getting stronger with the therapy. She is coming along. It's very clean. It got much better when I went in and talked to them. I've observed the staff putting food in front of people who cannot pick it up. One woman needed weighted utensils and only once did they give them.
4 StarsFull starFull starFull starFull starGray star
October 2018
A couple of the aides are very nice. The meals are good. They make the patients come to the gathering room and it gets very congested. Some people are loud. There are a couple that have not been too friendly. I wanted to ask one of the nurses on the night shift something and I had left a folder there and I asked my question and she was very abrupt. I was still speaking and she walked away. No one has reached out to me in terms of the plan for him especially with rehab the social worker had scheduled a meeting for us all to go over.
4 StarsFull starFull starFull starFull starGray star
October 2018
The staff are good. They are so short staffed in the longterm side the nurses don't answer the call bell half the time. The food is okay.
4 StarsFull starFull starFull starFull starGray star
October 2018
At this point and pretty happy with it so far. So far the staff care looks pretty good. It will take more time to give an accurate evaluation. Everything looked spic and span.
5 StarsFull starFull starFull starFull starFull star
October 2018
The rehab environment was more of a pleasant experience than the skilled nursing side in terms of the environment. All the staff has been so friendly, from the dietary to the administrative. The professional services are fantastic. They have accommodated her very nicely for meals. I have gotten the opportunity to meet with many staff members and interact. They have done very well with communication - from the social workers, to the physicians, everyone!
5 StarsFull starFull starFull starFull starFull star
October 2018
My mom loved it. She looks like she is doing well. Every time I've been there the staff are nice and she likes them. Someone has been calling me too. Everything looked clean when I was there. The meals are very good and she got plenty.
5 StarsFull starFull starFull starFull starFull star
October 2018
Phoebe Berks provides very good care.
4 StarsFull starFull starFull starFull starGray star
October 2018
The staff and the facility itself have been wonderful. We feel very strongly that she is in the best facility possible. The communication between staff, nursing and family needs to be better. The staff are very friendly. The menu is lacking and my mom does not care for the food too much. I was told it would improve but hasn't. I tried it myself and was not impressed. There is not a variety of vegetarian options and they have the same menu every week. We've had a few hiccups and we're trying to work with them and hoping it improves.
5 StarsFull starFull starFull starFull starFull star
October 2018
My mom is getting good service. They provide very, very good care.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are very kind and open in explaining things. I am pleased with that. Its clean. My mom's Italian so the food is a lot different than what she's used to so it's not that it's bad.
4 StarsFull starFull starFull starFull starGray star
October 2018
One of the RNs on the day shift is exceptional. My loved one likes having a private room and she likes the bathroom set up. The staff all communicate well. The nurses who care for her both communicate really well.
5 StarsFull starFull starFull starFull starFull star
October 2018
We have known the facility for years. Multiple family members have been there, and she'll be going back a second time. They did a great job letting me know every thing and the administrator on the floor did too. They called let me to let me know what was going on.
5 StarsFull starFull starFull starFull starFull star
October 2018
It's a nice sense of community at Phoebe. The director of wellness is extremely helpful and the wellness department has done really well. They have a nice variety of meals.
4 StarsFull starFull starFull starFull starGray star
October 2018
So far we are very pleased with the facility. My mother has not voiced any complaints. My mother is enjoying the program they have her on. We are definitely pleased with the rehab therapy.
4 StarsFull starFull starFull starFull starGray star
October 2018
I'd recommend Phoebe Berks Health Care Center.
5 StarsFull starFull starFull starFull starFull star
October 2018
I'd recommend Phoebe Berks!
2 StarsFull starFull starGray starGray starGray star
September 2018
I'm very disappointed. My loved one has been there five times and this time it is not good. The staff itself is good. They are very friendly and they are very good at communication. They keep me well informed of what is going on. The nursing care is not too good. The attitudes are very very bad - not all of them, but some. It's very clean though.
3 StarsFull starFull starFull starGray starGray star
September 2018
This is our first time in a rehab. The food is very good!
5 StarsFull starFull starFull starFull starFull star
September 2018
I would say the staff is very attentive to me and her. They are wonderful. There is nothing out of place. I do not notice any dirt. The meals are excellent. They always answer my questions.
4 StarsFull starFull starFull starFull starGray star
September 2018
I'd recommend Phoebe Berks to a loved one!
5 StarsFull starFull starFull starFull starFull star
September 2018
They have a lovely spirit of kindness, compassion, and help. The staff is very kind, considerate, and helpful. They have wonderful meals and he has eaten it all. They have kept me up to date, and walked me through everything.
4 StarsFull starFull starFull starFull starGray star
September 2018
The place is real clean, it's real nice. He likes it there, he wishes he would've moved there years ago. The staff is pleasant. Any requests we've made they have been accommodating. They have rules and regulations like any place. They have a good program. The nurses are outstanding and knowledgeable. He does have some people that work there that have visited him from the other side where he lives, they believe in their job and are good people. He likes the food. I don't like the food vouchers, it's only good for one month, and it's pressure on the patients to stock pile in the fridge or eat more. I think it should roll over to the next month.
5 StarsFull starFull starFull starFull starFull star
September 2018
It is very nice and the care is good. He is improving. Everybody has been very helpful and very nice. It's very clean. Whenever I come in everything is very neat and clean. I am surprised at the variety. The food is freshly cooked and everything looks well done. If I have any questions, they answer them.
5 StarsFull starFull starFull starFull starFull star
September 2018
We made a decision to get her ready to move and five employees have been wonderful. She is much more mobile now. She did not have good eating habits and she is telling me how good the food is. Many employees communicate well!
5 StarsFull starFull starFull starFull starFull star
September 2018
I like the staff. I like the facility and it is well run. It is a lot nicer than other facilities. The nursing care is excellent. It is clean. Communication is excellent. I like three nurses in particular. The meals are okay.
4 StarsFull starFull starFull starFull starGray star
September 2018
I'd recommend Phoebe Berks!
5 StarsFull starFull starFull starFull starFull star
September 2018
All I can say is they were helpful. The head of nursing is great. The kitchen is good and it's very clean. A lot of times I'm there or they get my voicemail. All are good at communicating.
3 StarsFull starFull starFull starGray starGray star
September 2018
My loved one is doing real good from what they said but has a long way to go. Most of the staff are friendly. The facility looks clean to me. She says the food is very good.
5 StarsFull starFull starFull starFull starFull star
September 2018
They are helpful and show they care. They helped my loved one get hospice arranged and across the board I'm very happy with it! They make her comfortable and they're adjusting to her needs. Her condition wasn't what any of us were expecting when she arrived from the hospital and they've done great to adjust. Across the board, I'm very happy with it. They have been helpful, friendly, and courteous, and they do their job well. From the top right on down have all been great!
2 StarsFull starFull starGray starGray starGray star
January 2019
They have excellent OT PT services. The staff have been pretty good and very compassionate. I don't want to bad mouth, but they are understaffed. It can frustrate my wife when she has to wait. The nursing care when they are here is fine. Getting here can be an hour after pressing the call light; sometimes an hour or more to get here.
5 StarsFull starFull starFull starFull starFull star
January 2019
The nurse kept me informed.
4 StarsFull starFull starFull starFull starGray star
December 2018
Overall it's a good rehab. I have not had any communication. No phone call yet. Someone left her unattended in the bathroom.
4 StarsFull starFull starFull starFull starGray star
December 2018
Everybody is very friendly. It seems okay. It's very clean. There is a woman who they have sitting in the hall consistently all day. I am not getting any phone calls with updates. I have no idea what is going on.
5 StarsFull starFull starFull starFull starFull star
December 2018
The nurses are wonderful people - a lot on their plates. Mom likes the meals! She was there before and so that is why we wanted her back at this facility. They need more staff help though. They ought to give more than one rehab a day. More therapy would help her get better faster.
5 StarsFull starFull starFull starFull starFull star
December 2018
So far, it seems like great care. Everything I have experienced with the whole process has been really good. They have been very helpful. They try to keep me up to date. They are pretty friendly.
5 StarsFull starFull starFull starFull starFull star
December 2018
My parents were both there. Everyone was very nice. The nurses are excellent. The staff are very friendly.
5 StarsFull starFull starFull starFull starFull star
December 2018
Five plus stars! I was in fact here for therapy as well - that is why I wanted my loved one to go here!
5 StarsFull starFull starFull starFull starFull star
December 2018
It has been very good so far. He just started therapy, he is doing very well. He can get up and walk around - although he knows he not supposed to! The nurses are very good. I have no problems with anybody. He is happy with the food.
5 StarsFull starFull starFull starFull starFull star
January 2019
Phoebe Berks is such a great facility. I tell people, look, if you have parents who are in a similar situations and you are caring for them at home - take them here! They are also awesome with their communication. I need to start writing staff names down. There are so many staff members that have been helpful throughout this process. The nurses at this facility do such a good job. The nurses are personable and approachable, they are willing to provide feedback and they are always available when we need them. They have truly made it a pleasant experience. The 6-8pm shift has been especially helpful. The front admin assistant has also been very very helpful. My mother loves the meals, and especially I would like to mention that my mother is loving the desserts! I will say I would like to see better security at the front of the building for the facility.
5 StarsFull starFull starFull starFull starFull star
January 2019
The nursing staff is very professional. It's wonderful and they do a great job. I am very pleased. It's very clean. My dad is adapting to the stay very well. He is being well taken care of. The administration office is very nice. My father like the day shift nurses. They are very, very good. He is turning into a grump, but they put up with him! Every day we go in there they have been helpful and accommodating. He is getting good occupational therapy, but the physical therapist is not always there when they say they will be. Which disappoints my dad. The meals looks pretty good darn good to me. They look delicious to be honest with you. I think my dad would like more choices. He is tired of chicken. The dining hall is impeccably clean. They have wonderful social services department. I am very happy with our social worker, she is very informative. She and I have nice understanding of when she has to call.
5 StarsFull starFull starFull starFull starFull star
January 2019
I'd recommend Phoebe!
4 StarsFull starFull starFull starFull starGray star
January 2019
The rehab is very good. The nurses have been good. In her first two nights, she would try to get up out of her wheelchair and they had her sitting in the lobby for 3 hours. The aides need to be more personable and say hello they do not acknowledge her.
3 StarsFull starFull starFull starGray starGray star
January 2019
The lunches looked good. There were supposed to be more activities. For one thing, he does not walk well with a walker and I spoke with the facility - they are going are get him a wheel chair for the long distances. I was speaking with a nurse about his difficulties walking/the wheelchair issue and she took care of it right away. She called someone and got it taken care of with the wheelchair.
5 StarsFull starFull starFull starFull starFull star
January 2019
The staff are very good.
4 StarsFull starFull starFull starFull starGray star
January 2019
Rehab is going very well. They did very good things with her. She is walking better and longer. They are really quite good here. Administration are very responsive to me. The dining room seems to be very clean. My mom really likes the food. She has been very happy eating there. If she doesn't like something, they give her something she will eat. I have had to call the front desk, there was an issue with her bedside buzzer. But I called the supervisor and he went right down there and he got it fixed. There were some issues, sometimes communication could be better but I think that happened at every place.
4 StarsFull starFull starFull starFull starGray star
January 2019
The nurses are wonderful. The staff are very good with communication.
4 StarsFull starFull starFull starFull starGray star
January 2019
I like the place and the staff have a favorable attitude. My wife and I would give the rehab therapy a high mark! The cleaning people were good. My wife thinks they should put more money into more nursing staff, rather than fixing the place up to make it more pretty.
5 StarsFull starFull starFull starFull starFull star
March 2019
They got my loved one walking again!
5 StarsFull starFull starFull starFull starFull star
March 2019
We have been very pleased. Different staff have been rotating so I do not know anyone specifically but overall they have been very friendly. I'm very pleased with the nursing care.
4 StarsFull starFull starFull starFull starGray star
March 2019
They have been very nice. He loves everything they are having and delicious. They take her to the dining room and she likes that. We had to wait a while for the nurses.
5 StarsFull starFull starFull starFull starFull star
March 2019
Everyone is great. It is absolutely clean.
5 StarsFull starFull starFull starFull starFull star
March 2019
It been great!
3 StarsFull starFull starFull starGray starGray star
March 2019
It has been a good experience.
5 StarsFull starFull starFull starFull starFull star
February 2019
They are definitely friendly and pretty helpful. I think the facility is clean but the recliner seems older but they seem clean. Every thing was clean and smells really good. So much better than the hospital. I was there for one meal and he really chowed down on his food.
5 StarsFull starFull starFull starFull starFull star
February 2019
We are pleased and everyone is nice to him. It is good and I just saw the therapist and she showed me how to walk him. The care and nurses are very good. It seems clean. He is eating well and that makes us happy. Everyone is pretty good.
5 StarsFull starFull starFull starFull starFull star
February 2019
4 StarsFull starFull starFull starFull starGray star
February 2019
The therapists seemed to be on top of their game! They knew what they were doing. The nurses and staff were very good!
3 StarsFull starFull starFull starGray starGray star
February 2019
All of them are nice but I am not there completely there all the time. He enjoys the food. I was there when he ate and he enjoyed everything. I just think for all those patients they are understaffed - they need more help.
2 StarsFull starFull starGray starGray starGray star
February 2019
There was a lack of communication. The insurance company wanted her discharged but Phoebe wanted to keep her a week more.
5 StarsFull starFull starFull starFull starFull star
February 2019
They were very helpful with him. Any time I had any questions they were right there to answer them. They were really good about getting him out of bed. When he wasn't feeling well, one of the nurses went in and fed him when he couldn't feed himself. They were were really good with my dad. He enjoyed it and he got to meet new people.
4 StarsFull starFull starFull starFull starGray star
February 2019
It's excellent care and a nice facility. It's very good. I am no cleaner, so I don't notice dust and stuff like that. But it looks pretty clean. The food is good.
5 StarsFull starFull starFull starFull starFull star
February 2019
They are exceptional.
5 StarsFull starFull starFull starFull starFull star
February 2019
All the staff are friendly! It's always clean! We have recommended the facility to others!
5 StarsFull starFull starFull starFull starFull star
February 2019
Everyone kept me in the loop.
5 StarsFull starFull starFull starFull starFull star
February 2019
She is very happy. She is always saying how nice and friendly everyone is. They are quick to respond to our concerns and questions. My mother says it's good.
4 StarsFull starFull starFull starFull starGray star
February 2019
Everybody is wonderful. Her accommodations are good and comfortable. The staff is good. They are very good. I have had more interaction with the aides. Her two regular aides have been excellent. She has had her meals come to her room and they have been very attentive.
4 StarsFull starFull starFull starFull starGray star
February 2019
She is really coming along. When she came to the facility she could not walk. At first I witnessed her improve to where she could walk a step or two. I just saw her use a walker back to her room from her therapy session which means she is definitely showing great improvement. I visit daily and I've had no negative experiences. We are satisfied with the level of care. The admissions lady has been really good.
4 StarsFull starFull starFull starFull starGray star
February 2019
I think the people are wonderful and it's a great facility. They are very attentive. It's very clean. The communication we don't get communication about what the plan is. Also, there was a lot of speech therapy involved in the first couple days which didn't make any sense to us. They are very nice people to deal with though. They are very good. Everyone has been great.
5 StarsFull starFull starFull starFull starFull star
February 2019
She really likes the PT people. The nurses are good. Nothing negative to say about that. There was a social worker who stopped in today but I do not have a lot of interaction with them.
4 StarsFull starFull starFull starFull starGray star
February 2019
The room is okay and she is doing better. She has gotten better in the last 2 weeks. It's clean. I see housekeeping come in and her room is clean. They give her options from menu. I think there could be more communication. I had the discharge person contact me last week with a targeted discharge date.
4 StarsFull starFull starFull starFull starGray star
February 2019
Some of the weekend service he received is not up to snuff with what he receives during the week. The service during the week is good but not on the weekend. One of the aides is exceptional. She is very good at what she does and she is quick and firm. She is very caring, kind and considerate. The nurses are always very good.
4 StarsFull starFull starFull starFull starGray star
April 2019
They've been very attentive when she has had a problem. As far as I can tell, they are doing what she needs done. There is always someone there to help. The nursing care seems to be fine. The staff are very good and very nice. The whole place is really clean.
4 StarsFull starFull starFull starFull starGray star
April 2019
Phoebe Berks Health Care Center has been great. They don't get a chance to do therapy all the time, but when they do, it's good.
4 StarsFull starFull starFull starFull starGray star
March 2019
I'd recommend Phoebe but I think there could more nurses available. When he has to go to the bathroom, it can take a while for them to get to him. He seems to be eating whatever they are giving him.
5 StarsFull starFull starFull starFull starFull star
March 2019
My brother has been very, very happy with his care. They have been incredible. My mother is also at the facility and they have made arrangements so they could eat meals together and be together and they have been working on getting them a room together. They have just been incredible. They love the people and it is not just a job for them they really enjoy what they do and you can tell. The nurses and caregivers are phenomenal. The two activity leads have made sure she has been engaged. The receptionists have been incredible. The occupational therapist they have been making sure my mother stays on top of her therapy. Also the administrator and the director of nursing. The food is great. He likes all of the meals. They make sure his dietary needs are met. Everyone is welcoming.
4 StarsFull starFull starFull starFull starGray star
March 2019
They are giving my loved one great care but there were a couple things I had to check up on. The nurses are very good for the most part. They are very friendly and try to be accommodating. Two of the nurses who cared for him are very helpful, kind and understanding. They try to accommodate our needs and his needs.
5 StarsFull starFull starFull starFull starFull star
March 2019
One of the nurses is especially great. They are all really good. Also if I see something they are good at cleaning it up.
5 StarsFull starFull starFull starFull starFull star
March 2019
We live within Phoebe Berks at their assisted living. My loved one is now using them for rehabilitation. Phoebe Berks has done everything possible so far to make it the best experience it can be. They give him proper care and I cannot say anything negative or complain. They provide plenty of therapy and I'd highly recommend them. Twice a day they come in and work with him they have done the best they can with him. The staff are very nice and very caring. The facility is very nice and clean and they are very nice. I have seen the meals he gets and they look very good he has very good.
4 StarsFull starFull starFull starFull starGray star
March 2019
My loved one is doing well. The therapists are good. The staff is very friendly. It's very clean too, we could probably eat off the floor. Their communication has been very good.
5 StarsFull starFull starFull starFull starFull star
March 2019
The people, communication, and care he is getting there make it five star. I'd absolutely recommend Phoebe Berks and I already have. They are very attentive and considerate. The assisted living area has just been super. Their staff is wonderful. The nurses are wonderful. It's well maintained and clean. The bathrooms are definitely cleaned. As far as meals it's not home cooking, but I think it's a nice selection. The staff is excellent and they are always available.
5 StarsFull starFull starFull starFull starFull star
March 2019
Phoebe Berks is wonderful. The nurses are good. We really like it up there and the staff. They call me every day.
5 StarsFull starFull starFull starFull starFull star
March 2019
So far it's good. They are keeping me informed.
5 StarsFull starFull starFull starFull starFull star
April 2019
It's very good, excellent. He's happy with the therapy and feels he is doing well. The nurses are 100/100! Everyone has been absolutely wonderful and I am very blessed my husband is there. The nurses are very kind and the staff is very good. I get calls from the nurse in charge on the floor, too.
4 StarsFull starFull starFull starFull starGray star
April 2019
I saw no problem with the cleanliness! They're calling me a lot, telling me what's going on in regards to any changes.
4 StarsFull starFull starFull starFull starGray star
May 2019
I feel safe leaving him there. The ones I have seen have been caring and attentive. Everyone is very friendly. From the Doctor to the people working the kitchen, the friendliness is very good. The nursing staff seems to knowable and definitely caring. My dad loves all the food. It's not fine dining, but my dad says the meals are very good. He seems to enjoy going to eat his meal down in the dining room and has made friends. I have mixed feelings about communication. I do feel like I always have to stop to ask questions. I don't get any feedback unless I call and ask.
4 StarsFull starFull starFull starFull starGray star
April 2019
They go out of their way to make sure she is comfortable but they are understaffed.
4 StarsFull starFull starFull starFull starGray star
April 2019
We had one incident but they fixed it. She loves the food. No one really calls me.
4 StarsFull starFull starFull starFull starGray star
April 2019
The aides are very compassionate when they come to help him. They have been good talking with me and he has not said anything negative. The only issue is that he had to wait for help. It is very clean. He said the food is very good with no complaints. So far they have been good and they stop to talk with me when I am here. They go over things with me. The lady at the front desk who schedules all of the appointments explained things. The physical therapy went over everything yesterday. She went over safety things for at home. She is really good.
4 StarsFull starFull starFull starFull starGray star
April 2019
I didn't have any issue with the nurses. They were fine. I think it's clean. I really haven't had much communication. I put clothes out every night for him the next day, and I came at lunchtime and he still had his pajamas on.
3 StarsFull starFull starFull starGray starGray star
April 2019
The staff is great, but I’m concerned my loved one isn’t getting any therapy at all.
4 StarsFull starFull starFull starFull starGray star
April 2019
From what I have seen it looks very good. From what I could see everyone was pleasant, the building is clean and everything seems organized. All she ever says is that she is not hungry. I would recommend the facility especially if they are in the area. I have not heard too much from the facility up until this point. I would have preferred a little more communication.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

Tell us about your situation

Hello! My name is and I am interested in learning more about skilled nursing facilities.

My phone number is and my email is .

Get Help Now!

We value your privacy. By clicking "Get Help Now!" you agree to the terms and conditions of our privacy policy. You also consent that we can reach out to you using an auto-dialing-capable phone system. Your consent is not required to use our service.
×



Get help today!