New Eastwood Healthcare and Rehabilitation Center

2125 Fairview Avenue
Easton, PA 18042
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About New Eastwood Healthcare and Rehabilitation Center

Philosophy

New Eastwood Healthcare and Rehabilitation Center proudly offers whole new level of post-acute care to the communities of Northampton County. We are a CMS 5-star facility best known for our distinguished Rehab-to-Independence program. We are a smaller sized facility of 97 residents, conveniently located near the Easton Hospital. 

Description

New Eastwood has always been an integral part of the Northampton community, as Easton’s premier nursing home for subacute rehabilitation and skilled nursing. Our Subacute Rehab program specializes in assisting those recovering from orthopedic surgery, joint replacement, trauma, stroke, and cardiac conditions.

We lay the foundation for success with an intensive regimen consisting of up to three hours of Physical, Occupational, and Speech Therapy every day. Providing these services and therapies 7 days a week help facilitate your speediest recovery. Here at New Eastwood, we listen to the feedback from the patient and family members to better integrate treatment plans and cater to the needs of the individual. 

The Neuro Recovery program is focused on fitting the needs of those recovering from a stroke, spinal cord injury, ALS, Parkinson's disease and other neurological conditions. Our state-of-the-art therapy equipment and modalities are used for individualized approaches to treatment, including a VitalStim Therapy System and NEUROGYMTECH Bungee Mobility Trainer. 

Our wide array of clinical services includes:

  • Post-Operative Subacute Care
  • 24/7 Skilled Nursing
  • Physical, Occupational & Speech Therapies 7 days per week
  • Orthopedic Rehabilitation
  • Cardiac Care
  • Pulmonary Care: Tracheostomy, CPAP/BIPAP and Oxygenâ??Therapies
  • Stroke Recovery
    • VitalStim Program for Dysphagia
    • Diabetic Care
  • Wound Care
  • Bariatric Care
  • Restorative Care
  • TPN & IV Antibiotics
  • IV Therapy
  • Pain Management
  • Nutritional Services
  • Hospice / Palliative Care
  • Respite Care
  • Therapeutic Recreation
  • Urgent SNF™ Stabilization Program
  • Care Navigation™

Care at New Eastwood doesn't end when patient's return home. We offer post-discharge follow-up visits at home to ensure your fullest recovery.

To learn more, please visit our website at www.neweastwoodrehab.com

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Patients accepted

Medicaid
Medicare
Age: No age restrictions
Commercial insurance
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 5/5
Nurse Rating: 3/5
Staff Rating: 3/5
Survey Rating: 4/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 1
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Easton0 miles5
Phillipsburg4 miles3
Nazareth5 miles1
Bethlehem9 miles8
Hellertown10 miles1
Bangor13 miles1



Reviews

Highest Newest Oldest Lowest
5 StarsFull starFull starFull starFull starFull star
September 2019
We like the facility and everything is going great. She does not like the food because she is a vegetarian. We like it over there. She likes the therapy. They are good at taking care of my mom. The meals are good but she is a 100 percent vegetarian. She will eat the oatmeal in the morning. She does not speak much English and they have someone that speaks our language sometimes. They always let us know updates about my moms care.
4 StarsFull starFull starFull starFull starGray star
September 2019
The meals are good, and it's one of the cleanest places we've seen! Some of the staff is very, very good, and some are slow on the uptake. They are very, very friendly! They always say hello to me when I walk in. We've never seen such a clean place! Soups and sandwiches are available at all times, which makes him happy. It's satisfactory!
4 StarsFull starFull starFull starFull starGray star
September 2019
We are planning to return to New Eastwood once my mom is ready. Everything has gone really well so far. There was one issue with a nurse that I had but I discussed my concerns with the administrator and the director of nursing and they could not have been more responsive. Every other nurse there has been super amazing. I really appreciated that two of them have gone out of their way to communicate with me. You know just last night I was thinking about calling my mother before she falls asleep. As this happened I received a message from one of the nurses assuring me that she was sound asleep. This was actually great to hear and I didn't want to wake her by calling her. So I really appreciated that. Not bad communication.
5 StarsFull starFull starFull starFull starFull star
September 2019
They take good care of my loved one here. Everyone is nice and patient. They don't call me.
5 StarsFull starFull starFull starFull starFull star
September 2019
They do a great job and my loved one is very happy when he is there. The staff do a really good job. The staff makes you feel like family.
3 StarsFull starFull starFull starGray starGray star
September 2019
I've been calling my loved one and she says she's okay.
4 StarsFull starFull starFull starFull starGray star
September 2019
They do a very good job. The therapy over there is very good, my loved one says he is getting a lot of therapy. Sometimes the nurses aids, they take awhile to respond. They have good communication.
3 StarsFull starFull starFull starGray starGray star
August 2019
I am very familiar with New Eastwood. My husband has used the facility four times prior as well as now my mother using it. It has been a year and half since we have been back and we are still pleased for the most part. Pretty much everything but the food has gone well. Although we are having some trouble with her roommate's situation. She was originally having trouble with her roommates and they moved her. We have gotten to know the staff along the way. They have done a good job with their communication.
4 StarsFull starFull starFull starFull starGray star
August 2019
The patients are fed well, but they could do better with keeping the family informed on everything. Whenever mom needs help, they seem to always be there for her. Compared to other places I have seen it's good and clean. My mom eat's in her room and she always says it's way too much.
4 StarsFull starFull starFull starFull starGray star
August 2019
I was very pleased with the guy who did the rehab. A couple of the staff are excellent. Some days the meals were better than others. When she got done with therapy they told me she did very well.
2 StarsFull starFull starGray starGray starGray star
August 2019
The nurse does not come to help for 45 minutes. Some of the food is good and some of it is not good. We were told it is a newly renovated facility and we were told there is not a lot of moaning and groaning and we are hearing people groaning. I am upset my loved one is in there. It is not really that clean. He has to share a bathroom and there is no lock on the bathroom door. They are pretty good and it depends on the therapist you get. He could use more rigorous therapy. It depends on who is on duty. He was cold and he wanted some blankets and she got the blankets but not everyone helps right away. Some are really friendly and some just look at you when you ask them to do something. They do not give updates. The people that answer the phone need to improve with communication. They say they do not know when I ask questions about his therapy.
3 StarsFull starFull starFull starGray starGray star
August 2019
I do believe they helped my loved one. The rehab therapy did a great job throughout the process. The nurses were thorough with their medication but I had some concerns with how her care was addressed in the first couple of days after she arrived. I think New Eastwood is similar to every other facility in a sense where the staff is very busy, spread thinly which can result in patients being ignored at times. I think this would happen to my mother occasionally. I do not think this is anything the staff here could have done differently necessarily. They were always so friendly and helpful to the both of us.
2 StarsFull starFull starGray starGray starGray star
August 2019
I'm not happy with them at all. They don't change my father often enough and the place doesn't look clean. They also don't seem to be equipped to handle people with memory care needs. The nurses seem to only come in and give medications. They don't change him that often. The place doesn't look clean. I think they could be cleaning more on a regular basis and cleaning more thoroughly - they'll mop around things but not get into the corners and do the details. He needs help eating and I don't think they have the capability to help him eat. If he doesn't eat they don't seem to care. He doesn't like all the toppings and condiments that come with the meals and they don't have a good variety of dishes. Nobody has really called me or said anything to me.
4 StarsFull starFull starFull starFull starGray star
August 2019
In the beginning, I was not as satisfied with the amount of therapy my loved one was getting and what parts of his body they were focusing on. However, the therapy services looked encouraging today. After today I am much more likely to recommend the facility to a friend. Today, the services I saw were great and what I hope will continue. They were working his lower body and getting him up walking. He could probably use more attention/get checked on to be changed more often due to his condition. The cleaning lady has been so good. She keeps everything so tidy on a day to day basis. He seems to be overall happy with his meals. There have been a couple of times he didn't necessarily like what he was being served but as whole they are fine.
5 StarsFull starFull starFull starFull starFull star
July 2019
I like what I see, I am satisfied, and they keep me informed on my loved one's care. The staff is very friendly, they smile when I pass them, and they are pleasant. It is very clean and it smells fresh. When I call they update me and answer my questions. I saw the good reviews on the website.
4 StarsFull starFull starFull starFull starGray star
July 2019
So far so good. They answered all of my questions but I am waiting to hear more on the Physical Therapy.
5 StarsFull starFull starFull starFull starFull star
July 2019
My loved one was getting good healthy meals!
5 StarsFull starFull starFull starFull starFull star
July 2019
It has been excellent! The people are so nice and treated my loved one well! I was there everyday and they did a good job. It was all clean as far as I could see and the dining room was excellent. I got a visitors meal a couple of times, and everything was good.
5 StarsFull starFull starFull starFull starFull star
July 2019
My loved one had been here a few times before and we have been to the rehab and there are good changes now. I feel more comfortable with him being here this time compared to his stay before. The nurses at the station are nice and treat him well. When I call them they are all very helpful.
3 StarsFull starFull starFull starGray starGray star
July 2019
The first day when my loved one got there, the communication was not very good. There was confusion on which room he was supposed to be in and he didn't have a wheelchair available. It took for me to mention that he needs to get his PT but now that they are doing it, it's going well. For the most part, it is clean. I see a janitor there every day, cleaning. The meals are good and they are trying to accommodate everyone. The communication between the people who sit at the front desk and the aides is not good.
2 StarsFull starFull starGray starGray starGray star
July 2019
I have had a terrible time getting through to the facility. I am out of the state and I have had to call five times to get through to someone. I leave messages and will not hear back for some time. Other family members have had this same problem. They are very friendly when I get through.
4 StarsFull starFull starFull starFull starGray star
July 2019
Majority of the staff members have been super friendly to my mom. I would rate the experience excellent so far if it was not for the incident we had with the maintenance department.
4 StarsFull starFull starFull starFull starGray star
July 2019
It is a nice place and physical therapy was great. The nursing care was good and the aides took care of me well. There some staff members who were very friendly and they would help if I needed food and things for my shower. The quality of the meals was good and they changed the meals for me. I didn't see the Doctor as often as I would have liked, and I had a question for the Doctor.
4 StarsFull starFull starFull starFull starGray star
July 2019
They did do everything they could for my mother. As a whole the staff was great and we never ran into anyone that was negative. The nurses were very good. There were a few that went above and beyond. There was room for improvement in the cleanliness and communication as well. We often had to seek to get information.
4 StarsFull starFull starFull starFull starGray star
July 2019
My loved one's experience was really good and they took care of her. They were nice to her and us. The rehab services went well.
5 StarsFull starFull starFull starFull starFull star
July 2019
I really enjoyed my stay there, it was great! I really came a long way because of the rehab team. The staff were wonderful, they were polite to me, and they were very nice and very friendly. People always called me by name, I just thought it was really nice, like a big family situation. The girls were cleaning all the time and they kept my room immaculate. Overall, the food was good but there's always room for improvement. A lot of the specialty people would come by on a daily basis and tell how things were going.
5 StarsFull starFull starFull starFull starFull star
June 2019
Everything went well! We've had a couple of miscommunications, but nothing major.
3 StarsFull starFull starFull starGray starGray star
June 2019
The staff is pretty good and friendly. At times they take too long to come when they ring the call bell. The dining room is always nice and clean in there. My loved one doesn't really complain but it's just the same thing all the time.
3 StarsFull starFull starFull starGray starGray star
June 2019
They were all usually pretty friendly and the staff was always in there cleaning. I always liked the nurses but I don't feel like the staff gave my loved one the attention she required, towards the end of her stay, so I had to be there most of the time.
5 StarsFull starFull starFull starFull starFull star
June 2019
I think my loved one is getting very good care and she is walking now. So far I am very pleased. She is not always aggressive enough to do the therapy. She wants to do more therapy and that is wonderful. She was not walking 8 days ago and now she only needs assistance with walking. The staff seems to be doing a fine. Everybody is wonderful to me and I am on the phone with them every day and they are very understanding. I have not had any complaints from my loved one. She is not complaining and gets bathed once a week. The meals seem to be fine. She has trouble writing and she needs assistance with her menu. She is not very forthcoming to ask for help. The meals seem adequate and she seems satisfied. Communication has been very good, but there is a problem with the phone not being answered at the nurse's station. Once they answer it is very good. They call me immediately when anything happens and they address it.
4 StarsFull starFull starFull starFull starGray star
June 2019
In their therapy, they push you. They're doing really well with my loved one. The staff friendliness is excellent! The nurse care is near perfect. They could answer the call bell a little faster. Some nurses are good, some are not. The meals need a little help there. There were a couple of things I couldn't identify. Other than that, it's not too bad. The doctors from the hospital could have been more specific about my needs and the Eastwood could have done more to get those details.
4 StarsFull starFull starFull starFull starGray star
April 2019
So far we are so happy with New Eastwood. We have been so happy with my husband's care. The only drawback is the food. The scrambled eggs always seem to be cold in the morning. We chose this place because we had a friend that used it for her father. Because of that experience, we came here and we are glad we have. The nurses have a way of making you feel confident that your loved one is getting great care. Every single staff member has been wonderful. From the staff member opening the door to the maintenance man, literally, everyone has been great! The nurses have a way of making you feel confident that your loved one is getting great care. The building is always very clean and they keep the floors up very well. They always answer all of my questions. I am very happy with the communication. When I asked a certain staff member a question she got the books right out and found the information I was looking for.
4 StarsFull starFull starFull starFull starGray star
April 2019
Most of them are friendly. Some of the meals are good and some are not.
5 StarsFull starFull starFull starFull starFull star
April 2019
We are so happy with New Eastwood! The staff has been wonderful. My mom just loves the therapy! The staff has all been phenomenal! The friendliness is great! The meals could use a little work. To start they could do a better job at actually serving what my mother has ordered. I would definitely recommend this facility especially compared to other places my mother has been. The communication is outstanding.
1 StarFull starGray starGray starGray starGray star
April 2019
There was one nurse that was good and the rest are terrible. It has not been a good experience. It was very clean. My loved one hates the food. The communication was not good at all.
5 StarsFull starFull starFull starFull starFull star
April 2019
The level of care and the nurses are great. Sometimes they are short-handed. Could use a little work the patient's room they do their best but there are tissues all over the floor. He doesn't eat much anymore. They are always available to talk and if we need them to explain anything they will.
4 StarsFull starFull starFull starFull starGray star
April 2019
I think the nurses and aids who know her can understand how she likes to take her medications. The aids that know her, know what she can and cannot do. The cleanliness is average. You can see the dirt on the floors behind the bed. She rarely gets her food warm or what she asks for.
5 StarsFull starFull starFull starFull starFull star
April 2019
It is good and the nursing is good. My loved one likes it there. They are friendly and they tease her in a fun way. If she rings the bell they are right there to help. The nurses seem good to me. It is very clean. The meals were very good. The communication is very good. They all seem to communicate well.
4 StarsFull starFull starFull starFull starGray star
April 2019
3 StarsFull starFull starFull starGray starGray star
April 2019
The nurses are pretty good and they answer all my questions. She has not said anything about the food. No one seems to know anything.
4 StarsFull starFull starFull starFull starGray star
April 2019
They are hard workers there. The lady working on his neck was good with the pulsating machine. I never met any of the nurses and he did not complain about them. There were a couple of people who did not give me the time of day by giving him a bath. It depends on the person working there. He said he is eating and he is okay with the meals. I have not gotten any updates. I do not want updates. The people there are good and hard workers. They are doing what is expected there.
4 StarsFull starFull starFull starFull starGray star
April 2019
They are very friendly and outgoing. The staff seems to take time to communicate with loved ones. The physical therapy and occupational therapy are good. I saw the virtual tour and it looked nice.
3 StarsFull starFull starFull starGray starGray star
April 2019
They do a good job, especially the weekend staff. The majority of the nurses are not too bad but you have some that are not personable or pleasant. The actives are really good. Some of the things at New Eastwood they don't look as appetizing. No one has even called me and no one spoke to me. I called the social worker and she hasn't gotten back to me.
3 StarsFull starFull starFull starGray starGray star
April 2019
The nurses are nice and helpful, but they take their time. They don't give him rehab every day, but when he receives it, he likes it. They don't keep up with bathrooms in the patient's bedrooms. No one on the floor knows anything when I get there.
5 StarsFull starFull starFull starFull starFull star
October 2018
I'd recommend New Eastwood!
1 StarFull starGray starGray starGray starGray star
October 2018
My mother said that she has to wait til late morning or afternoon to get dressed. The nurse at night was nasty and yanked her out of her chair and dragged her to the bathroom and that nurse is not allowed in her room now. She had to wait one hour to get help to the bathroom. The insurance is not paying for her to be there and not getting therapy for one week. She does like the PT staff when she had it. They are not too friendly and the social worker was rude. It is not very clean. It was three days before they cleaned her room. She said the meals are good, though.
4 StarsFull starFull starFull starFull starGray star
October 2018
My step father was there for the rehab therapy and may be long term care now with the other health issues. They are very helpful and nice. I only had one issue regarding his schedule to go to the doctor. There was cancelled appointment. He did really good in rehab at first. The aides are very attentive to him. The aides were very friendly and helpful. They are all very friendly. The meals looked well balanced and he is a fussy eater.
4 StarsFull starFull starFull starFull starGray star
October 2018
The therapists are really good. Many of the nurses and staff are very nice.The people are really good and we had only one run in. We had one aide who was a little rough with my mother and they took care of it right away. We are happy with the way it was handled. We have not had any issues at all since then. The meals are good. They are pretty good about coming and cleaning. Sometimes there is a little smell. The laundry needs to make sure she gets her clothes back in a timely manner and her clothes maybe missing.
4 StarsFull starFull starFull starFull starGray star
October 2018
It's good, except for the food and the fact that the weekend nurses are not anywhere as good as the weekday nurses. The rehab is done well. My dad raved about the only blonde nurse there! The meals are burnt or dry and most people don't have teeth and they cannot chew the turkey or meat.
4 StarsFull starFull starFull starFull starGray star
October 2018
I feel my wife is getting very good care. This is our second experience and I'd come back again. They've done a good job redoing it. The nurses are receptive to anything we need. Most of the staff have been good. They're doing a very good job in therapy. One of the aides is great. They have really good people, several good ones, and a few don't want to be here. I have not had a lot of communication dealing with social services. Some nurses go beyond, the nurses seem to listen and follow instructions from the doctor.
4 StarsFull starFull starFull starFull starGray star
October 2018
The medical facility is good. My friend seemed to be upset about getting the right meds and having people come when he rings the buzzer. The nursing care is a little lacking, and not as much hands on. I'd like more communication from them.
3 StarsFull starFull starFull starGray starGray star
October 2018
For the most part, the nurses and aides are excellent. All the nurses are great, except one. Many are wonderful! The therapists are really good. Speech is excellent. PT is good. The pureed meals look good and smell good. There's never enough help though and there was a mixup about how my husband's medication was administered. Also they have very small rooms. We asked for rails, they couldn't do it but there's other beds there that have them. Communication is not good, no on tells me anything unless I ask. It's not filthy but could be improved, like the mopping.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are fantastic. My mom was in a different facility and had no progress, and they pay more attention to detail here and work with the patients' needs. Every patient is different. They provide personalized care. Everyone from the cleaning staff to the nurses and coordinators, they are all wonderful. The dietary and cleaning staff are all wonderful. The office staff are wonderful helping with transportation needs, and the staff are very articulate and very understanding of my feedback about my mom. It's very clean and when I walk in there I feel like I am in a spa. There's no bad smell. No one wanders the halls unattended. Also, my mom is very particular, and they are willing to find other food for her if needed.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are very flexible with trying to find ways to make her feel comfortable. She is improving in rehab. All of the nurses are very good with her. It always looks clean the few times I was there. The staff are responsive and very good. I call every day and sometimes twice a day. They know what is going on there with her.
4 StarsFull starFull starFull starFull starGray star
October 2018
They did pretty good there. The nursing care was good. The staff was very friendly and it was very clean. My mom is a gourmet person and she is fussy for quality food. They need to improve their food. They were supposed to have a care meeting and they dropped the ball on that. I scheduled a meeting with them after that, the people in charge of care navigation.
5 StarsFull starFull starFull starFull starFull star
July 2018
The staff is superb. Everybody made me comfortable and pain free, and helped me get back to living again. I'm really, really happy. Everyone is here to help. Everybody gave 110%. Many of the staff members were absolutely great.
3 StarsFull starFull starFull starGray starGray star
July 2018
I would recommend the facility for short term rehab. The PT service is good. My wife is doing well. The staff are good and friendly. The management needs to control more of what is going on. The food is not hot.
3 StarsFull starFull starFull starGray starGray star
July 2018
They have nice activities there. There was a problem with the food but someone is handling this issue and a gold star to her. The speech lady is working nicely with him and she is helping to get him to drink water. The staff and nurses are good and I pester them constantly. They are very understanding and once we got the food down it is hunky dory. The staff joke around and are lighthearted. They make us feel comfortable. The maintenance are on top it. I like the manager of the food, she was my hero. She helped with the food. The meals are not the greatest though.
4 StarsFull starFull starFull starFull starGray star
July 2018
I have been to the facility as well as a patient. Overall it is going well. There seems to be a mix in terms of the staff members and the quality of care they are providing as well as their attitudes. There is room for improvement on the meals.
4 StarsFull starFull starFull starFull starGray star
July 2018
My mother seems to be coherent and in therapy. The staff and nurses are spot on all of the time. The facility looks fine.
3 StarsFull starFull starFull starGray starGray star
July 2018
The rehab was very good and nice people. I never had a problem with the staff. However housekeeping is not good and the food was horrible. The head nurse had housekeeping clean the room. They do not clean him enough. My niece cleaned the floor. He did not like the meals and he is a fussy eater.
5 StarsFull starFull starFull starFull starFull star
July 2018
Overall everything is going very well for us. I just got off the phone with my friend as a matter of fact and she said she is doing very well. They reach out to me if they need to and that is what I prefer.
4 StarsFull starFull starFull starFull starGray star
July 2018
Overall it was a good experience. Her paper did say her preferences and they still had a lot of problems with the meals.
4 StarsFull starFull starFull starFull starGray star
July 2018
I would recommend New Eastwood. My son likes the meals. Sometimes there is stuff on the floor.
3 StarsFull starFull starFull starGray starGray star
July 2018
The rehab therapy is excellent. I was not happy with the whole set up except for the rehab. I think they are understaffed. They did not give the care to her and her roommate like they should have. There were some good nurses and some not so good. Some of the nurses were particularly excellent. There were a couple she really liked. The staff was generally good. They were all very friendly. It was pretty clean but the food was terrible.
2 StarsFull starFull starGray starGray starGray star
July 2018
Overall we are satisfied with the experience at the facility. The staff is pleasant. My only real concern pertains to communication - especially between the rehab and the nursing staff. I don't know about my mom's progress in rehab therapy and the nurses don't seem to know. It seems as though it is difficult to get information at times from one or the other. The facility is good about calling me when changes are made to her care or medication though. My mother and myself are not very fond of the meals at the facility.
3 StarsFull starFull starFull starGray starGray star
June 2018
I understand there are many caregivers and they do not come when she needs to go to the bathroom. The nurses are okay from what I can tell. They give her the medication. Everybody has different care needs. I understand the predicaments. She likes two of aides.
4 StarsFull starFull starFull starFull starGray star
June 2018
So far everything is going well for my friend here at the facility. The staff is very friendly.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one is being taken care of and I do not have any complaints. The meals could be better, but they are good for him. We like all of the nurses.
4 StarsFull starFull starFull starFull starGray star
May 2018
Everything I've seen is good. My mother tries to manipulate everything and go around the system, especially for her meals. I understand it is a nursing facility I understand the do not have time to treat adults like children, but I think they need to make a new system of having a patient sign for every tray of food and every drug administered so they can't trick some nurse into giving them extra. They are very good at keeping us informed, except that we have to call them to get my mother's test results.
3 StarsFull starFull starFull starGray starGray star
May 2018
This is my first experience in a nursing home. It is not a good place. The staff complains about everything and being tired, and they didn't introduce themselves to me, but they are nice to my husband. The place could stand a good scrubbing.
5 StarsFull starFull starFull starFull starFull star
May 2018
They always take good care of my loved one. They need more meal choices so when they serve something she doesn't care for there is another option. I am there two or three times a day and they keep me informed.
1 StarFull starGray starGray starGray starGray star
May 2018
They are letting my loved one smoke. At one point, I suggested he needed to go to the hospital, and they declined to send him. Then he ended up having to go. It was decently clean. He wasn't too happy with meals. The staff only called me if they needed information, not to tell me anything.
4 StarsFull starFull starFull starFull starGray star
May 2018
My only complaint is that they seemed disorganized and understaffed. The people who conducted the rehab were well organized. The nursing care was great. The aides were fine. It was quite clean. The meals were good most of the time.
4 StarsFull starFull starFull starFull starGray star
May 2018
Everything was good except for a few times when my mom needed to go to the bathroom and they left her for a while and did not come back. Other than that the overall experience was not bad. The nurses were great. The aides were good. They were good at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
May 2018
This facility is better than other facilities. It is clean. My mom likes the rehab therapy. The nurses are good. My mom does not like the food. Whenever I talk with the staff, they are helpful. They called me when she fell.
4 StarsFull starFull starFull starFull starGray star
May 2018
I thought the care was good. Whatever I needed they got for me.
5 StarsFull starFull starFull starFull starFull star
May 2018
The aides are very good with my husband. My husband seems to like the food. The rehab people are great and the nurses' aides are great. Some of the aides even go out of their way to do things for us.
4 StarsFull starFull starFull starFull starGray star
May 2018
So far, they've done a good job keeping us informed with what is going on. They set up her appointments and let us know how she is doing. It always looks clean. My loved one is not thrilled with the meals.
4 StarsFull starFull starFull starFull starGray star
May 2018
My loved one seems to like it there. She is happy. She in all sorts of events. She is eating better and she is gaining weight. It seems like a good place. My only problem is that I have not heard from a single staff person. I would like to hear from the doctor to let me know what is going on.
4 StarsFull starFull starFull starFull starGray star
May 2018
It is really good, but they are a little understaffed in the CNA department. The meals are good. We liked the director of nursing. Everybody is really good.
5 StarsFull starFull starFull starFull starFull star
February 2018
We are very well pleased with the attention of care and the therapy. Keep up the good work, being professional and caring for patients!
5 StarsFull starFull starFull starFull starFull star
February 2018
New Eastwood was recommended to us, and we're very pleased with it. The staff is very friendly and very caring. The therapy is fantastic. It's a great place to go.
3 StarsFull starFull starFull starGray starGray star
February 2018
One nurse was very and nice and one unit person was very nice. The rehab therapy was excellent. Some of the staff was not so good and they were arguing and woke my loved one up. The aides did not want to do certain work and it was very upsetting. Some of the staff was happy and some had an attitude. The medical assistants were very friendly. The facility was fairly clean. The meals were bad. Certain things I asked for, nobody ever got back to me. The doctor never called me back, and that was very upsetting.
5 StarsFull starFull starFull starFull starFull star
February 2018
I love all their staff. They are informative and are taking good care of my mother. They told us about a 24-hour bug going around and they wanted to let me know the risk.
4 StarsFull starFull starFull starFull starGray star
February 2018
This facility does good with cleaning my mother’s wounds and giving her experience rolling around with a wheelchair. She’s hitting her goals she needs to in order to come home. Her medications have been screwed up a few times, and when I talked to a nurse about it, she gave me attitude. My mother also complained that she isn't being changed as often she would like. My mother really likes a few of the staff people, though a couple of them have been rude to me. The facility smells a little bit, but not bad.
3 StarsFull starFull starFull starGray starGray star
February 2018
They need to do more on the medical care side, but the rehab is good. I like the fact they push my loved one to do it. I think more accommodation and attention need to be given to his wounds. In general, the staff is pretty friendly.
4 StarsFull starFull starFull starFull starGray star
February 2018
Overall I'd recommend this facility. My loved one is getting good meals, she's just a picky eater.
4 StarsFull starFull starFull starFull starGray star
February 2018
I think they are doing well. They are understaffed. The number of patients they are taking in is more than what they are capable of caring for. They seem to rush a lot just to get things done. There are some staff that are terrific and are some are not quite as good. I think it's some of the personal attitudes they have. Everyone tries to be friendly. I had to go looking for people if I wanted information.
4 StarsFull starFull starFull starFull starGray star
February 2018
My father has been having problems with meals because they keep bringing the wrong order. They don't bring him what he requests.
5 StarsFull starFull starFull starFull starFull star
February 2018
There's nothing to the food and the flavor is not quite right.
5 StarsFull starFull starFull starFull starFull star
February 2018
There are a few nurses that my loved one really likes. They call me if necessary, but I'm there every day so I get informed.
5 StarsFull starFull starFull starFull starFull star
February 2018
The nurses are pretty good. My loved one eats mostly in her room and the food is good.
4 StarsFull starFull starFull starFull starGray star
February 2018
The nursing staff is excellent! Sometimes the aides lack compassion and attention to detail. Sometimes I see rubber gloves lying around, clearly people are missing the garbage can not picking things up. The meals are not appealing.
4 StarsFull starFull starFull starFull starGray star
February 2018
Overall I'd recommend this facility. My loved one wasn't too happy with the meals, but I would still recommend the place.
3 StarsFull starFull starFull starGray starGray star
January 2018
The staff are attentive and thoughtful. They go above and beyond! Two of the nurses work very hard to take care of my husband. Any time you walk down the hallway, everyone says hello and if you look like you need any help, they don't hesitate to help you and point you in the right direction. That's right up to the charge nurse as well!Therapy has been very lax, though. The PT has been slow and not happening until I brought it to their attention. They are pretty attentive to my husband and I know he could be a little much some time and they still give him the care they would anyone else. This is the 4th time that my husband has been here and the food is very disappointing. It's just unappealing, it looks like someone carelessly prepared for the masses. Even when he selects things on his menu, they don't provide him what he's ordered. We verify the order and his name is on it but they bring anything and not what he is asking. They expect him to eat it and he just can't and it just does not look good. The first time we brought my love one, they were slow to communicate but since then they have been actively communicating with me and advising on time notice and if changes are going to happen. They do notify him about upcoming changes.
4 StarsFull starFull starFull starFull starGray star
January 2018
They really care, but my husband does not care for the food. The way the rehab therapists are treating him is great. He's happy with the nurses, they're friendly. We've had no trouble whatsoever with the staff. They are always cleaning. Sometimes the food is not warm enough, and a lot of times is over cooked. The dietitian has seen my husband, it doesn't matter what he recommends; they still don't send the right food for him.
4 StarsFull starFull starFull starFull starGray star
January 2018
It's been pretty good. The meals and everything are great.
5 StarsFull starFull starFull starFull starFull star
January 2018
I went down there a few times, and everything seems fine. The therapists said my mom is doing good and walking much better. I met a few people, and they all seem very nice and they've all got smiles on their faces. Everything seemed clean and it looks like a nice facility. My mom said the food is good and she likes it. They're very good about calling me to give me feedback and updates.
3 StarsFull starFull starFull starGray starGray star
January 2018
The staff was friendly and helpful. The room where they did the rehab was very impressive, I thought it was excellent. I wasn't there to see his rehab but he did go home in 2 weeks instead of 3. Most of the nursing staff was great. It was clean, but the rooms were small, and you couldn't close the door with a wheelchair in the restroom. I was not happy with the social workers at all. I asked them to get in touch with the VA and they didn't know what they were doing and now it's been a week and I haven't heard anything, which is unusual.
4 StarsFull starFull starFull starFull starGray star
January 2018
I am very happy with the young lady that she is working with in rehab. My wife is only getting therapy one time a day, but in the hospital they did it one time in the morning and one time in the evening.
4 StarsFull starFull starFull starFull starGray star
January 2018
The care was very good. My loved one didn't like the food. Our discharge meeting was very disorganized. It seemed as though the social worker didn't know what was going on.
5 StarsFull starFull starFull starFull starFull star
January 2018
I'm well satisfied with the things that I have seen at the rehab. I have heard nothing but good things from my loved one. Everything is pretty clean, I see the guys go by, keeping the floors clean and taking the trash out. My loved one is eating a lot better. He said that he didn't like pork so they made him an alternative. He also told them that his meat was too tough, so they chopped it up for him. If I'm there and there is anything to say, they will let me know. I'm sure if there was an issue they would call me, but I'm not hounded with unnecessary phone calls.
5 StarsFull starFull starFull starFull starFull star
January 2018
There are no odors or smells of any kind when you walk in. I really liked that. The one meal I saw, a turkey dinner, looked really good.
5 StarsFull starFull starFull starFull starFull star
January 2018
The staff was tremendous. Everything was okay with cleanliness.
3 StarsFull starFull starFull starGray starGray star
January 2018
I would recommend them only if the resident didn't have to be there that long. Some staff care about the patients, some don't. My loved one has been refusing to do therapy. The staff is just all business sometimes.
4 StarsFull starFull starFull starFull starGray star
January 2018
I'd recommend New Eastwood to a friend.
3 StarsFull starFull starFull starGray starGray star
January 2018
I found my husband left for several hours wet and unchanged, and the second night he fell from the bed. The room is very small, not good for two people.
4 StarsFull starFull starFull starFull starGray star
January 2018
Everyone that I have dealt with seems very nice. The therapists are very good at explaining things. The admin and head people keep me informed about my loved one. If you go to the nurses' station, the nurses are not very helpful.
4 StarsFull starFull starFull starFull starGray star
January 2018
The staff has been extremely helpful and pleasant. The meal portions are too small, and the quality is not consistent.
2 StarsFull starFull starGray starGray starGray star
January 2018
Someone local was able to visit her and let me know that, physically, she has improved, so the therapy must be working. For my loved one's entire stay, I received no progress as to her updates from doctors or therapists, even though the billing department managed to get a hold of me. I live out of state, so I haven't been able to visit, and it's been impossible to get a hold of anyone to find out any answers.
5 StarsFull starFull starFull starFull starFull star
December 2017
I like how involved everyone is. We have conference calls every week that are very detailed, and they break down every part of my loved one's stay for us. Every time I have gone there, the facility is clean.
5 StarsFull starFull starFull starFull starFull star
December 2017
It was very clean environment, and the staff was very courteous. They had awesome food.
4 StarsFull starFull starFull starFull starGray star
December 2017
We like the physical therapist, but the occupational therapy needs a little tweaking. The nurses have all been fabulous. I had a meeting with admin, and I did go over the concerns I was having with them. Things like meds needing to be given on time; if my loved one is supposed to get her meds at 9 and she is not getting them until 10:30, there's a problem. There should be an ice machine for the patients. They need to answer the buzzer to respond to the patients quicker. The meals have not been fabulous. There were only two choices per day on the menu.
5 StarsFull starFull starFull starFull starFull star
December 2017
I'd recommend New Eastwood to a friend!
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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