Ozanam Hall of Queens Nursing Home

4241 201st St
Bayside, NY 11361
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About Ozanam Hall of Queens Nursing Home

Philosophy

Since 1971, Ozanam Hall has been the compassionate provider of Short-term Rehabilitation and Long-term Geriatric care in Queens, New York and the surrounding community. Driven by our mission to bring dignity and high quality of life for seniors, our staff is guided by the core values of hospitality, compassion, sanctity of life, and shared commitment to quality of care.

Description

Administered by the Carmelite Sisters of the Aged and Infirm, Ozanam Hall Nursing Home of Queens specializes in short-term rehabilitation for eligible patients 62 and older as well as geriatric long-term care for eligible residents 65 and older. We are proudly a not-for-profit, CMS 5-star rated facility serving the community of Bayside, Queens. Our commitment to the Carmelite Mission is reflected in the compassionate care we provide. We welcome residents and guests of all faiths and backgrounds.

At Ozanam Hall, you or your loved one will receive expert care in a loving "home away from home." Our full suite of medical and rehabilitation services includes:

  • 24/7 Skilled Nursing Care
  • Short-Term Rehabilitation 
  • Physical, Speech, and Occupational Therapy
  • Pain Management (Drips, Electrolite Imbalance)
  • IV Therapy
  • Orthopedic Care
  • Neurological Rehabilitation (CVA/Stroke)
  • Ileostomy/Colostomy Care
  • Out-Patient Dialysis
  • Wound Management (PICO/Wound vac)
  • Fine Dining Services
  • Creative Activities
  • Beauty Parlor
  • Religious Services for All Faith
  • In-House Medical Clinic and Services (Dental, Podiatry, Ortho)

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Resident parking available
Activities onsite
Activities offsite
Devotional services onsite
Devotional services offsite
Outdoor common areas
Indoor common areas
Meals provided
Kosher
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Veteran Affairs contract
Male
Female
Private Pay

Staffing

Languages spoken: English, Spanish

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 5/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 4/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 1
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Bayside0 miles2
Little NEck2 miles1
Whitestone3 miles2
Flushing3 miles13
Queens Village3 miles2
Hollis3 miles2



Reviews

Highest Newest Oldest Lowest
4 StarsFull starFull starFull starFull starGray star
December 2018
They are communication orientated, and much better than any other places she has been before. They are nicer. They are all very friendly. It's very clean. From past experience, my mom is eating the food here better than the prior place. My mom really likes home cooking. She's not wild about it, but it's better than other places. It's fine. I have gotten more phone calls about her than other places we have been.
5 StarsFull starFull starFull starFull starFull star
December 2018
It is very clean and the people are very attentive. I know the PT was very good. There were some social workers who came in and were very good. They checked on her periodically and this was great. She felt like there was nothing to do with the down time for the two weeks she was there. My mom is a volunteer there and she knows there is more activities for a long term patients.
4 StarsFull starFull starFull starFull starGray star
November 2018
They are really nice at Ozanam. It is very homey and comfortable feeling there. Everyone that has been there says it is very good. Some staff are very very good. They are pretty friendly. They are pretty good and everybody says the food is good. Their communication is pretty good when they answer the phone.
5 StarsFull starFull starFull starFull starFull star
November 2018
They are really good and take her to rehab twice a day. They are always great. They are very over the top there and conscientious. . I was totally surprised that they give her all the spectrum of what she needs, and a very good choice of meals! They do a great job on communication.
4 StarsFull starFull starFull starFull starGray star
November 2018
The people that I met were very good, nice, and informative. Anytime I call the Hall for anything, I got good answers. She went to one floor from another floor as she always tried to escape. I felt that they could have stricter on her. I thought the nurses were very careful. There was a smell on the floor, but it dissipated.
4 StarsFull starFull starFull starFull starGray star
November 2018
I'd recommend Ozanam Hall!
5 StarsFull starFull starFull starFull starFull star
November 2018
Everything is nice. When I am there it is very nice and they have lots of patients, God bless them. The staff are very friendly. I think it is pretty clean. They call for anything and have great communication.
4 StarsFull starFull starFull starFull starGray star
October 2018
So far so good. The staff care and nursing care is very good.
5 StarsFull starFull starFull starFull starFull star
October 2018
I'd recommend Ozanam Hall. We have a meeting with the social worker.
5 StarsFull starFull starFull starFull starFull star
October 2018
The therapists are the best. She is treated very well. They are always cleaning when I am there. The nuns give communion.
3 StarsFull starFull starFull starGray starGray star
October 2018
The rehab is excellent. My loved one is improving. The nursing care is excellent too. It's clean. Communication from the rehab is very good.
4 StarsFull starFull starFull starFull starGray star
October 2018
My loved one is happy with a lot, her care has been very good. They have reached out, shes happy, that's the bottom line. They've been working on the meals, she's not the happiest with the food.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are extremely wonderful and they are helpful. We are very happy and content and the nurses are very good with helping people integrating into the environment immediately. I would go there myself. It is very clean and no smells. The food seems very nice and well rounded and she gained weight. The social worker was amazing. However, there was a lack of communication between a social worker and the administrator. One said discharging and the other accepted to long term so I was anxious but did find out it was long term.
5 StarsFull starFull starFull starFull starFull star
October 2018
The staff are very helpful with anything we needed. There was one lady who was very, very good with my mother and helped her a lot. They could do more with the cleanliness though. The garbage would accumulate. My mother enjoyed most of the meals. Used to a cultural food but for the most part it was good. Their communication was good.
4 StarsFull starFull starFull starFull starGray star
October 2018
They are very good and all of the aides are very kind and very attentive to my mother in law. We are there every day. They have good reputation. She is progressing. Many staff members have been wonderful. They are very attentive to us and my mother in law. They are all very good. The cleanliness is excellent. The place is spotless. She gets served her meals and she seems to enjoy the meals and is eating well. The meals seem to be good. The woman in charge of the PT is great. They tell us how she is doing is in the all of the PT, OT and ST.
5 StarsFull starFull starFull starFull starFull star
October 2018
Ozanam Hall is very good. The staff answer questions and tell me who to ask. The nurses have been very good to my loved one. It's very clean. The room is clean and she is clean they are always changing her.
2 StarsFull starFull starGray starGray starGray star
October 2018
The rehab and cleanliness was good. But I was not happy with the experience. Some nurses were wonderful, some were not. I think they cut the staff, they're overworked. The facility has called about silly things but not serious things.
3 StarsFull starFull starFull starGray starGray star
October 2018
The place is very clean and nice but professionalism of the care leaves a lot to be desired. The doctors are not present often. We've been awaiting the orthopedist for over a month. The staff attention is not consistent. The manager is okay but some don't give proper care. Everyone is friendly except for the Sisters. I think what they ordered is what they should get. She's getting other things than what she requested. Some are fine some are not, it varies. Some don't communicate within the rehab. The hospital didn't communicate well but she had a cast and it seemed ignored and they didn't follow up about it.
5 StarsFull starFull starFull starFull starFull star
October 2018
I appreciate the care and attention to detail and the compassion they are showing my dad. He keeps his dignity. I know he is in good care so I can sleep well at night. He is now able to walk a little bit and making progress. He is talking and doing so much better. The nurses are phenomenal and the attendants are totally over worked. Sometimes they are understaffed and irritable. You don't smell like you are in a nursing home.
5 StarsFull starFull starFull starFull starFull star
February 2019
My loved one has been at the facility before and we came back. We are so pleased with the experience. They have been fabulous! They are all equal as a group. Honestly! Every single one of them has made a difference. The nurses are fabulous and very attentive. My mother has used other facilities where the wait time is astronomical- really, that is not that case here at all! They have been so good about getting to her. It's a super clean place! In terms of communication they have really done a fabulous job. They have reached out to me to let me know how she did in therapy that day and I really appreciated that!
4 StarsFull starFull starFull starFull starGray star
February 2019
My mom is improving. The nursing care is excellent! However my mom has been there for a while, 10 days, and I have asked about her care and how long she will be there and there's been no answer.
1 StarFull starGray starGray starGray starGray star
February 2019
The nuns are wonderful and the rest is not. I am taking my mom out as soon as possible. They are friendly when I am there and it is clean. The food is adequate and I bring her food that she eats. I did get a call about an incident.
5 StarsFull starFull starFull starFull starFull star
February 2019
Mom likes the entire decor there. It's not crowded, it's clean. She really likes the food. She like that it is Catholic and she goes down and listens to the mass. This is her 3rd time here. I have recommended them! She loves the therapy. There is one young man that she always raving about. The staff are always friendly. They know mom, and they treat her very well. They are going under a renovation, so the dining room is being used for rehab. But she raves about the food. She told me not to bring her any food because she is happy with what they give her, they give her a nice variety of meats and vegetable mixtures. The nurses are very attentive. They really have a lot of patients though and last Tuesday, she didn't get a remote control until 4 days after asking.
5 StarsFull starFull starFull starFull starFull star
February 2019
I'd recommend Ozanam! It looks clean. Sometimes there is a language barrier.
3 StarsFull starFull starFull starGray starGray star
February 2019
The therapy has been spectacular. The nurses and aides are good here. The staff have been all kind and nice. There is the social worker student and she works Wednesdays and Fridays and we have spoken extensively. However, my father's room is like a closet and others have larger rooms. I have to be here because I am afraid he will fall and I am hiring my own people to be here 24 hours a day. I think it is an interesting place because at night they close the doors and no cameras and my father would be on the floor. This place is too big and I would like a brighter look since this place is very old.
5 StarsFull starFull starFull starFull starFull star
February 2019
The staff is very friendly and everyone is great. They keep in touch with me and constantly calling me. I was very impressed. I thought the food was great and the choices were so many.
5 StarsFull starFull starFull starFull starFull star
February 2019
My husband is there now. For one thing, the food is really good and it is very clean. We love the animals there. Everybody is so pleasant and nice. The rehab is wonderful there and he gets it every day except Sunday. The nursing is very good and it is so beautiful when you walk in the front door downstairs. Everybody is lovely and pleasant. They are very up. The nursing is very good and it is so beautiful when you walk in the front door downstairs. You should see how they clean the room and bed after someone leaves. The meals are wonderful and he loves them. Roast beef and breakfast is very good.
5 StarsFull starFull starFull starFull starFull star
February 2019
My loved one was very pleased with it and I found them positive and very helpful. She said she did the OT and PT with no complaints. The staff were good and always quite helpful. When I was there they were perfectly professional and good. She spoke well of them. I was in touch with people and the communication was good. I think the only negative I heard is that there was too much food. She would prefer lighter food like fresh fruit and yogurt. She would ask for things that did not arrive with her regular meal, like her black coffee.
4 StarsFull starFull starFull starFull starGray star
January 2019
The care is far better than I have seen in other places. We were happy with the rehab. All of the nurses but one are great. The bed was non electric and like a cot. It took 5 days to replace.
4 StarsFull starFull starFull starFull starGray star
January 2019
The facility is well maintained. Their communication was good.
4 StarsFull starFull starFull starFull starGray star
January 2019
Ozanam Hall is a very good rehab.
4 StarsFull starFull starFull starFull starGray star
January 2019
The nurses are phenomenal ...they have been great! The nurses have been a five plus. They do such a nice job! The food is xcellent! All of the meals they serve are good. They are served warm and they making the meals enticing which helps in so many ways. They really make a home cooked meal here - a home cooked meal away from home! The staff is very friendly. I did have some concerns about some of the aides taking care of my mother; however it has since been resolved.
5 StarsFull starFull starFull starFull starFull star
January 2019
I'd recommend Ozanam Hall! Many of the admissions and other staff have been very helpful. The meals have been outstanding so far! The meals are timely, extremely well prepared, they are tasty. The kitchen deserves some credit! However it was difficult to breathe on the 4th floor, where the social worker office is.
5 StarsFull starFull starFull starFull starFull star
March 2019
The experience has been great. The quality of the care and the temperament of the staff make it a five. The therapy pushes my loved one to be active every day. They're good communicators. They call with updates. He gets his medication and is on a great schedule that they implemented. The aides are great with the everyday stuff. They do a huge amount of work there. The facility is not state of the art brand spanking new, buts it's always clean and always tidy. I love the pet therapy. The residents really seem to love the animals. There is a wide variety of food options, but my dad is very picky. They are always reachable and have good communication.
5 StarsFull starFull starFull starFull starFull star
March 2019
My loved one is happy here and that makes us happy. She likes the therapy and they are doing things slowly. The nurses are all very sweet. It's pretty clean and immaculate. I like that they have pets. She likes the meals and says they are very good. The nurses are pretty good and they provide us with numbers and materials.
5 StarsFull starFull starFull starFull starFull star
March 2019
The dining staff was very helpful in getting her something that she can eat.
4 StarsFull starFull starFull starFull starGray star
March 2019
The communications are fine and the rehab director is very attentive with my questions. The aides have been quite helpful and attentive. The nursing care is fine. The food is not so great and they do not look too appealing or appetizing. Maybe that is the type of diet he is on.
5 StarsFull starFull starFull starFull starFull star
March 2019
Everybody has been helpful and nice. When you ask for something, they get it done. They let me sit in on the therapy classes. They all have been very friendly. They recognize me and I recognize them. They wave and speak to my brother. The admissions office helped with getting my brother in there. It was a great thing for me that he got in there. I love this place!
5 StarsFull starFull starFull starFull starFull star
March 2019
It's a very clean facility! The few meals that I saw looked fine. I would call the facility and they connect me right away. Sometimes I have to wait a bit but it's fine. Everyone was great but the social worker wasn't so much.
5 StarsFull starFull starFull starFull starFull star
March 2019
If my mom has to go anywhere, it's Ozanam Hall. Everybody is so nice and consistent. They are just really good and caring. The therapy is great. I love this place. The food is good here. I have recommended them a 100 times, I tell everybody!
4 StarsFull starFull starFull starFull starGray star
February 2019
We had pretty good care there. The aides were very friendly and it was very clean there!
5 StarsFull starFull starFull starFull starFull star
February 2019
The nurses and aides have been outstanding! The food is delicious and she is a fussy eater.
5 StarsFull starFull starFull starFull starFull star
March 2019
I would recommend the care and service at Ozanam Hall!
4 StarsFull starFull starFull starFull starGray star
May 2019
Everything at Ozanam was good. I was happy with the care. The therapy services had been very good. The nursing care was good. Everyone was friendly. It was clean. My loved one was happy with the meals.
5 StarsFull starFull starFull starFull starFull star
May 2019
It was an excellent facility. That was why we got my mom in there when she had to go back. It was a terrific place. When she went there for the 1st time it was the 17th place I looked at. It was the last place I looked and I was upset because I could not find a place for my mom. I saw the rehab floor, and how busy they all were, but they did a great job.
4 StarsFull starFull starFull starFull starGray star
May 2019
They did good! My loved one has been there twice now. So he knew the people there, and they remembered him! Oh, they have animals there! The patients get to walk them and see them outside! Some of the staff were nice and some were not. The administration and the director were really good. The nurse care was not as good this time. The registered nurses really stayed by the station. I never spoke to the doctor, so the communication was not too good I think. Oh, the cleanliness was good! They do the sheets every day and floors were clean. My loved one liked the food, three meals a day!
4 StarsFull starFull starFull starFull starGray star
May 2019
My loved one had no problems, she seemed to like it there. I have no reason not to like it either. I guess the rehab center was fine. She seemed to get good care and had no problems. She seems to like the meals and dining. When there was a problem, they always called and they were patient.
4 StarsFull starFull starFull starFull starGray star
May 2019
My loved one doesn't understand English too well so they were extra patient with her especially in rehab and they have been very helpful. Communication from the staff was pretty good.
5 StarsFull starFull starFull starFull starFull star
May 2019
The rehab center has been doing their best to help my loved one out. He didn't complain!
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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