About TLC Care Center
Philosophy
TLC Care Center is the premier provider of outstanding rehabilitation services and complex medical care in the serene residential area of Henderson, NV. Our skilled team of medical professionals is dedicated to providing the quality of care you deserve in a warm and caring atmosphere.
Description
TLC Care Center has an outstanding reputation for providing exceptional care in Henderson, Nevada, conveniently located minutes away from the Las Vegas Strip. Our beautiful facility is recently renovated to maximize your comfort, with spacious outdoor gardens and shaded sitting areas for our residents to enjoy. We specialize in medically complex rehabilitation, short-term rehabilitation, respiratory therapy, long-term care and memory care. TLC provides advanced rehabilitation services 7 days per week. Our short-term rehabilitation program combines outstanding individualized care with friendly service and a highly effective therapeutic approach.
Our comprehensive suite of services includes:
- Physical, speech, and occupational therapy 7 days per week
- 24/7 Skilled Nursing Care
- New Ventilator Unit with Hi-Flow Oxygen (up to 10L)
- Licensed Respiratory Care
- Individual Care Plan
- Physical-directed programs and treatment
- Medical specialists as needed
- Wound Care
- Post-Surgical Care
- Specialized Social Programs
- IV Therapy
- Pain Management
- Nutrition
- Dental Care
- Podiatry Services
- Memory Care
In our serene and recently-renovated facility, we offer a variety of amenities to ensure that our patients and visitors have the most comfortable stay possible. Our home-like private and semi-private accommodations feature individual climate controls and satellite TV. In our resident lounges, you will find Cable TV, WiFi, a reading area, library, and a full service hair salon. Join us in the dining room for delicious home-cooked meals to accommodate all of your dietary needs. We encourage residents and their families to participate in our engaging events, and we offer complimentary transportation to off-site appointments and activities.
Clinical help
Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call
Amenities & Features
Resident parking available
Complimentary transportation
Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Meals provided
Beautician onsite
Free cable satellite tv
Free WiFi
Patients accepted
Medicaid
Medicare
Commercial insurance
Male
Female
Private Pay
Staffing
Languages spoken: English, SpanishLocation
Number of private rooms: 27Number of rooms with private bath: 27
Number of rooms with shared bath: 114
Number of shared rooms: 114
Short-long term sections combined: 1
Medicare Ratings
Medicare: By The Numbers
| Issue | Number |
|---|---|
| Substantiated Complaints | 11 |
| Facility Related Incidents | 0 |
| Number of Fines | 0 |
| Total Fine Amount | $0 |
| Total Number of Penalties | 0 |
Nearby Cities
| City | Distance | Number of Facilities |
|---|---|---|
| Henderson | 5 miles | 3 |
| Las Vegas | 7 miles | 23 |
| North Las Vegas | 12 miles | 3 |
| Boulder City | 13 miles | 3 |
| Pahrump | 56 miles | 1 |
Highest
Newest
Oldest
Lowest
Stars
August 2018
My loved one likes the therapy, and the people are nice. She hasn't complained about the nurses. The staff is very nice. The cleaning seems okay, but there are lots of trays piled up in the front room. She does not like the food. We still have questions, and our meeting was brief. We cannot get answers unless we ask the correct department. They did not return my phone calls, and I had to insist on them meeting with me. They need to better at including seniors who are hard of hearing in meetings.
Star
August 2018
My loved one had to wait a half hour to an hour for help. The nurse gave her the pills and did not stay to make sure she took her pills. The therapy is okay. They all need to improve with communication. I asked about the doctor, and they said he comes when he wants. They changed a medication and I need to talk with the doctor about it.
Stars
August 2018
It was very clean, and the residents were cared for. The nursing staff answered my questions. The staff helped with the residents. The social worker was very helpful.
Stars
August 2018
The nurse did call me and was good about this. They do not have enough help. They made a mistake with how they drew the blood and read the test. This happened twice. The closet in my loved one's room is full of someone else's clothes and their food.
Stars
August 2018
They are pretty attentive, and they take good care of my loved one. I appreciate all of the nurses.
Stars
August 2018
Everyone has been pleasant. My loved one likes the therapy. The therapists motivate him. The staff is very friendly. The facility is beautiful. The food is okay. The communication is good.
Stars
August 2018
There is more than enough staff to help the patients. The therapy is good. The nurses are good. My loved one has not complained about the meals. The only issue was that there was a disconnect with the doctor and nurses in our meeting with the staff. It seemed like the information was not right.
Stars
August 2018
The nurses are doing a good job. The staff is kind. The meals seem fine. The staff is very informative.
Stars
August 2018
Overall, I have been very pleased with my sister's care at the facility. This is the facility I would want her to be in when she needs one in the future. She absolutely loves the meals. They are amazing. They need to have a better protocol in place for contacting family members when an incident takes place. My sister fell, and I had not been contacted. The reason she fell in the first place was because she did not receive a prompt response, so she attempted to use the restroom herself. Some CNAs are are great, and some are just okay. Also, the water heater was not working one time, so my sister had a cold shower.
Stars
August 2018
My loved one was expecting to see the doctor about things to do with the house to come home, but has not. There are minor things she has been complaining about. She is not too happy at the moment. They have not communicated with us. No one has talked with her about what all she needs to get at her house. It is quite clean.
Star
August 2018
There is no communication! They brought the wrong thing to the room from a different patient. We are not sure if our loved one's teeth have been brushed in the last five days. We are not happy with what we are seeing. I have no idea about therapy. No one has told me the plan or how it is going.
Stars
August 2018
The staff and rehab are excellent! This is one of the nicer ones in Henderson! The lead over the CNAs is excellent too. It's an older facility though. When you're stuck in bed, there are not good options on the TV. The TVs are old and bad.
Star
August 2018
My loved one did not like the facility. She did not know for a week that she was moved from the hospital to TLC Care Center.
Star
August 2018
There is a woman who is always cleaning. My loved one's room seems clean. Overall, it's lousy. The phones were out all weekend. There was no hot water for a shower and the bed broke. The food is lousy and the meals are ice cold. There is no gravy on the potatoes. I have not talked to anyone about my loved one.
Star
August 2018
My loved one likes it and really has no complaints. He doesn't like the food but he has a lot of allergies. He was left on toilet for half hour last time I was there and I had to help him. The rehab therapy is fine. He wants to do more therapy and thought he would progressing faster. Most nurses have been really nice. The staff is helpful. I was surprised at how nice and clean it is there. The nutritionist is very helpful. I haven't heard from anyone from the facility really but he is independent but I try not no poke my nose in too much.
Stars
August 2018
They are good people there. The therapists are working with her with good equipment. The nurses are very patient and sweet. The aides have a hard job, and they do great. The staff is all friendly. They clean well, and the floors are shiny and clean. They bring my loved one things she can eat. However, she has never seen a doctor. I would like more communication, and there does not seem to be any.
Stars
August 2018
My loved one has has only been there 5 days. The rehab therapy services are very attentive to him and his needs. They know when to push and when they need to back off. The nurses and staff are extremely attentive and cater to his needs. The staff is also very friendly. The facility is very clean with no odors. He loves the meals. They facility has called me about my loved one.
Stars
August 2018
I was promised some things from supervisors that did not happen.
She had a diaper with a bowel movement for a long time and went to an appointment that way. The nurses are pretty good. The facility is pretty clean compared to former nursing facilities. It is clean and smells good. My Mom does not like the food at all. She likes spicy food and it's too bland. She is on a puree diet. There has been a lack of communication and I have been there every day.
Stars
August 2018
It is a pretty nice facility and they treat the patients very nicely. My mother says she is happy with the rehab therapy and it is coming along fine. The nurses are all very pleasant and the staff does a good job.
Stars
August 2018
Intake was difficult. I had to show my loved one how to use call button. Things were missing, and no one told her how to do things. There were miscommunications regarding her diagnosis. They are not communicating with me. I have had to initiate things. TLC has been good for rehab and is working her hard. The nurses are good, but her vitals have changed too much. She likes the activities that are provided. The staff is absolutely friendly. It is a clean facility. The meals are fine. She is happy with those.
Stars
August 2018
I like how they keep in touch, ask questions about my sister's likes and dislikes, what my expectations are and things like that. They have called multiple times in the last few days. They do a great job keeping me informed.
Stars
August 2018
One day was not good, but others have been okay. My loved one was not cleaned up for hours, but this only happened once.
Stars
August 2018
I feel like the staff has very good bedside manners, and they are patient with my loved one. All of the staff is very friendly, from the office to the floor staff. The food is fine. My grandparents have been at this facility, and we are happy with the information. I am still waiting to hear from a nurse about something. There are a few other concerns, too. There was one aide who just did not seem to know the answer to my question when it was important to know the correct answer.
Stars
August 2018
The staff always acknowledges, smiles and greets me. It's a very nice and accommodating place. The rehab therapy team told me the plan and it's exciting, so its good. They have called me and answered my questions.
Stars
August 2018
The cleaning looks decent. The staff is nice and friendly. They call and tell me things, but they did not get my loved one up until I arrived. He had some swelling, and they did not take care of that. There is no water, no trays, nothing.
Stars
August 2018
The people are pretty helpful, but I requested the social worker, and the nurses did not call back when I requested it. The staff is very helpful and responds. It is pretty clean. My loved one does not like the food.
Stars
August 2018
This is the best place my husband has been. He has a smile on his face at this facility. It has been absolutely wonderful! If I ever have to go to a place, I would like it to be TLC. The nurses are super attentive. The cleanliness is excellent. He is enjoying the meals. When I visited, they answered all my questions and were very helpful.
Stars
August 2018
They take good care of my loved one. The nurses and aides do a good job. It is always clean.
Stars
August 2018
My loved one has improved here. The nurses are very good. The staff works with the family and keeps us abreast of everything. They are very pleasant and helpful, or find someone who can help. It is very clean. My loved one likes the meals. We have had meetings with many people involved in his progress.
Stars
August 2018
It is very good. I haven't heard any complaints. They talk to me. We are like a little family. It's nice. They got my loved one walking again quickly. He was happy and proud. He hadn't walked in a while, so it was nice to hear. The nurses are doing their job and are very kind. The whole staff is polite and kind. I wish they'd clean my house. It's real clean, even when I come in late. They talk with me and say they will call if anything changes.
Stars
August 2018
They are great at the facility. They are organized and keep things moving. They are all extremely patient with attitudes of patients. They are very patient with the therapy. Judy fought the therapist and she was very patient and kind with her. The staff is good, very patient, and all very friendly. They have called me a couple times about my loved one's care.
Stars
August 2018
The turnover rate is so high, it makes it hard to get used to someone and then they leave. I like the nurses. They are more consistent employees. They do well with my mom. Sometimes they call, but sometimes they don't, and I'll see if she gets a new medication when I get there.
Stars
August 2018
It's okay there. It takes a lot to push my loved one to do the therapy, but they are working with getting him through it and through being afraid. If I ask for information, they tell me. The food is concerning.
Stars
August 2018
They are friendly and well staffed. My loved one is happy there, and I get along with the staff. The nurses are great. The staff is very nice. Every time I go there, they give me an update, and they call if needed. When I call there, they cannot answer the phone. There is an odor in the hallway.
Stars
August 2018
The nurses are fabulous. The aides are very good. The cleaning is good. When they remodeled, they took the TV out of the common area, and it is not comfortable to sit in. There has been a problem I brought up with them three times. It is difficult to meet with them, and they have not gotten back to me.
Stars
August 2018
My loved one has gotten a lot better. The nurses are very attentive. The aides are decent people. They do the best they can and treat people well. They deal with stress and treat everyone well. They usually call in advance before care meetings and keep me informed. It is understaffed. It would help if they had more people. The therapy could use more people to give more time with patients and to raise the care level. The food is not very flavorful, and they could use more portion-wise. It's cold or lukewarm in temperature when it arrives in the room.
Stars
August 2018
My loved one does not like it, but I think it is wonderful. She is not getting therapy right now but she needs it. She complains about the food. She complains about the nurses, but she likes one. One staff member in particular is great. She likes him.
Stars
August 2018
My loved one loves it there and they are so good to her. We sit in the lobby and they say hi to her and they acknowledge me too. The nurses are super. The staff are great. I like all of the staff and they treat me wonderful. The staff members give you a hug and they wave to you. It is homey and is not like an institution. They just painted it there and it sparkles on the floors and walls. They have decorations. It is like walking into a Casino lobby. The lunches look like dinners with the amount of food. They have a variety and the plates are full. They have a main course and other choices. I am not really sure about how much rehab she is getting, but they are working with her.
Stars
August 2018
When I visited, my loved one's sheets were soaking wet. I pressed the call light and they came 45 minutes later. She sat in wet sheets for 2 hours. I put a sheet with blood on the floor and they left it there for at least 3 hours. The staff say hi, and that is about it. There was no communication. I had to find out information through other sources. The rehab therapists are very good with her. She is happy with the meals.
Star
August 2018
My loved one would be left up to 45 minutes on a bedpan, and the aide would not know how to put him on a toilet. He fell off his bed. He had a horrible experience. The therapist was nice, but he was there two weeks before he started therapy. The front desk was friendly. The director begged us to stay and was concerned with filling beds, not my loved one's care. They did call when he fell.
Stars
August 2018
It appears my loved one is getting good care. He does complain, but under the circumstances, I would too with his health. He is getting his medications. I like the woman at the front desk.
Stars
August 2018
The last time I went there, I was not really happy with my loved one's care. She did not look like she was taken care of properly. She looked sickly. She looked very thin, and she is not being mobilized. She does not get therapy real often, and I want to have this more often. I was kind of concerned about her medication, and the nurse gave me the wrong information. I corrected the nurse. The staff seemed alright. I noticed hair on the floor, and it was dirty. Her brush was on the floor. I have to call them for information, and it is hard to get through.
Stars
August 2018
My loved one seems much happier here than with her previous care. The meals are different than what she is used to. They keep her family informed.
Stars
August 2018
The people there have caring personalities. It is not so much what they offer, but the people's demeanor is great. We know they can handle my loved one well when I'm not there. They do what they can to help. The nurses know what they're doing, and they are on top of the ball. Most staff that deal with her are caring. There are wait times for the bathroom, but I realize they have to prioritize. The staff are friendly, open, and smile at the patients. It is very clean, just remodeled. They are professional. They've told me when medical issues occur. They informed me if the hospital was needed and where she was. They call often to keep us updated. She doesn't see the general doctor often. He comes different days so it is difficult to catch him to talk to him, but we would like to talk to him more often. Sometimes it is months at a time between families getting to see him. We would like to see if they could reach out and maybe notify us even last minute so we could talk to him since he's treating my parent.
Stars
August 2018
We had to change a few things and then it got better. The nursing care is very good. The staff found solutions to questions or concerns. The facility is very clean. They inform me of any concerns or issues. They make sure everything being addressed.
Stars
August 2018
The experience is great. The therapists got my loved one back moving. He loves the nurses and knows all their names. The aides are great. The staff is very friendly. It is clean and nice. He likes the meals. The communication is good.
Stars
August 2018
I'd say its excellent. I get no complaints from my loved one. The nurses keep me posted and give me updates quarterly.
Stars
August 2018
My loved one is clean and happy. They are always getting him up to do the rehab therapy. It is very clean.
Stars
August 2018
They do a pretty good job. There has been a few issues with follow up after two incidents my loved one had. She had trouble with one of the nurses, and it has been taken care of. She is a little stronger. She is looking healthier. The nurses are all great. The staff are all good. I am very impressed with the cleanliness. Every time we go there, they are always cleaning. She is eating better. They always call me with what ever happens.
Stars
August 2018
Social services is good. The staff is friendly most of the time. My loved one is not getting baths and things he needs. The food is not good most of the time. It is not the best place to be.
Stars
August 2018
I have no problems, and they contact me. They walk with my loved one every day. The nurses are really good. The staff seems to be very caring.
Stars
August 2018
The staff is friendly. They clean every day. The communication is adequate. Overall, it is okay, but they cannot keep the aides. They need more of them. There is no one to get patients out of bed. We are not too happy with the food.
Stars
August 2018
I am out-of-state so I communicate mostly through phone calls with the facility. I am proactive regarding my sister's care. At times, I have had to make a statement; however, my concerns have usually been taken care of by the facility. I have visited the facility because I wanted to make sure my sister was going to be in a place I found acceptable. Overall, it has been a good experience. Up until recently, the meals were just okay. They didn't cater the meals to her. I took care of this, and since then, they corrected it. They do call me and keep me updated on her care and any changes. I am satisfied with this.
Stars
August 2018
There are some things that bug me. My loved one has a medical issue and they have given him so much medication that it has affected his body. There are some nurses we love to death and they are very confident. I am the only one who speaks up for my loved one. He has problems due to lack of being washed. Other parts of his care, they are on top of, and they call me with what is going on. The staff are short handed. The CNA he has is great. The floors are nice and shiny.
Stars
August 2018
It's excellent and we've had no problems. I'm grateful she can be in a facility like that. The staff care is very good and they are friendly. The nurses are excellent. The meals and dining experience is very good. The communication is very good as well.
Stars
August 2018
My dad has been in four or five places that past two years. This is hands down the nicest! He has been in facilities that are considered to be more upscale. This facility, although not considered upscale, has been the best experience so far. I would stay there if I could. When patients are unhappy at facilities, I notice they stay in their rooms. Here, they are out and about socializing. The other night we went up there and started playing cards with my father. Before we knew it, so many other people joined us. You cold just tell it is a happy facility and the residents are taken care of. The cleanliness is amazing! They inform a family member when something happens. We have a few of us that are involved. They do a very good job at this.
Stars
August 2018
The overall experience is good, but they don't bring my loved one to the dining room even though I've called and requested that. They don't give showers on time and change them into clean clothes. They only do it once a week, and it is supposed to be twice a week. I have to clean the room myself. The toilets are not clean at all.
Stars
August 2018
There have been two nurses that my loved one really likes. They have been very helpful with her. The staff has tried very hard to get to know her and her quirks. The staff at times has assumed she cannot communicate, and they are getting better at communicating with her. There have been a few circumstances where she was not clean. She does not like the speech therapist.
Stars
August 2018
I think they could do better in a lot of areas. I know staffing is bad. Laundry has gotten mixed up. My loved one does not get the best treatment from the CNA's. The therapists could improve at getting him involved and reaching out to him. I am not impressed with the cleanliness. They are pretty good at calling me.
Stars
August 2018
The nurses are good, and I like them, but they are overloaded. They lost some of my loved one's favorite staff with the changes they made. They sent her for an evaluation because they said she was having issues, but they did not contact me. Someone stole her phone, and we have not heard back about this issue. Her clothing has been stolen, and we marked her clothing. They are calling me now for meetings. They are friendly and informative. She hates the food.
Stars
August 2018
The food is on dirty plates, the water is dirty and looks like it has grease in it. They have forgotten to feed my loved one. They missed her lunch when she had to go to an appointment. The rooms are well maintained, but her clothes get thrown on top of her wheelchair instead of in the closet. The mattress is poor. There are dirty papers under the bed. I don't know about changes when they happen. There are transport issues getting her to appointments and back. She gets left for hours waiting on a ride back to the facility.
Stars
August 2018
Every time I go there, my loved one looks terrific. The nurses are excellent, though sometimes, the staff does not call me.
Stars
August 2018
I am very satisfied with the service. They are slow and polite with the patients. The nurses are excellent. The aides are awesome. The staff is friendly. It is clean and odor-free. They serve good meals.
Stars
August 2018
The rehab people are great and caring. The nurses are spread very thin for patients. This makes it difficult for the nurses. A couple of the aides have a very poor attitude. We also had a problem with my loved one's roommate.
Stars
August 2018
I had to deal with the office staff. They bully people. When someone tells them no, it means no. There is difficulty in communication. The staff is overall friendly. The cleaning people do a good job. The kitchen can do better. There have been issues, and no one has called me.
Stars
August 2018
Some CNAs are fantastic. Some are doing just enough to get by. We have had bad and good to great experiences over the last couple of years, but it comes down to this: some of the staff care and some do not. Some don't have enough training. A diaper was once incorrectly put on. My loved one has spent long hours left in her wheelchair. Some staff don't give the time of day when passing and act invisible. They don't call me when they move my loved one to the doctor's office or hospital.
Stars
August 2018
The nurses are pretty good. It is really clean. The food is good. They have new people all the time there. The therapists are trying to work with my loved one, but they do not take her to the gym. There were some issues where she asked for a shower and they did not give her one.
Stars
August 2018
The therapists have been really good working with my loved one. The aides are very attentive to his needs, and he likes their care. He is complimentary of them. They need to improve the communication between patients and with the person answering the questions. He has been in lots of pain, and the nurses are slow to respond to the help light. The room not clean enough. Most meals are not good.
Stars
August 2018
They serve reasonable food. It is clean and nice. I think they take good care of my loved one. They are just not that great about communicating and getting things to him. He's doing better, but I've sent things and he hasn't received them, so I have to call to get them to him. He lost his cell phone and no one can find it.
Stars
August 2018
They are giving good care. The nurses seem good. The aides have been excellent. The staff is very friendly. They are slow on cleaning up patient messes. They have not kept us informed at all. We never hear from them.
Stars
August 2018
They do not respond to my loved one's call light right away. It takes 30 minutes to an hour. The therapy is not consistent. Some are kind and some are not kind. The food is horrible.
Stars
August 2018
My loved one is clean all of the time and she looks better. The nursing is good.
Stars
August 2018
I like the staff, but they need more of them. They should help more when they ring the bell. It takes 20 to 30 minutes. They could improve on the therapy. I think they should work with my loved one every day.
Stars
August 2018
My loved one is happy there. It is not the cleanest place, and I saw some flies. He shares a room, and the roommate screams and yells. He seems like he is not getting better in therapy. They gave him sweet and low and he wanted sugar. They do not call me except for the time he had an incident with a nurse.
Stars
August 2018
It's been great. My loved one is comfortable there. The CNA's have been fine.
Stars
August 2018
The experience depends on what day it is. She says things are taken from her room. My loved one never can find an aide when she needs one. On the administrative side, the staff member at the front desk is very good. The staff are all friendly with me when I call. My loved one complains she does not get her pain medication on time. The nurses are very good, but they do not have enough nurses on staff. There is a nurse who is outstanding. They have renovated the whole wing. My loved one loves the meals, and they have great food. They ask what she wants for her meals. They should give me an update on her savings account, and they have not gotten back to me.
Stars
August 2018
I am out of state, so I interact with the facility through phone calls. It can be difficult to get in touch with the facility. I have to be proactive. It is difficult to get in touch with the staff members. At times they do not reach back out as well.
Stars
August 2018
It's okay, not above and beyond, but it's better than other places from past experiences. My loved one could use rehab therapy more often than she is getting. The nurses always seem annoyed. The staff who help with showers and the cleaning staff are very nice. My loved one complains about the food.
Stars
August 2018
The staff could use more help. They are nice. The meals are fine.
Stars
August 2018
My loved one really likes it there. He did not like the food at first, and they changed the food for him. I like the staff. The nurses are really good with him. He likes one nurse especially, and they take good care of him. His nurse calls me if there is a problem. They lose his clothes a lot. I have to buy clothes for him a lot. The facility is clean. His room is clean, but in the hallway they do not mop enough.
Stars
August 2018
The nurses are pretty attentive. It is pretty clean. I haven't been able to get in touch with social services, but the Medicaid person is good. The staff is sometimes friendly and sometimes not. I do not get enough information about my loved one. The communication has gotten better in the last few weeks.
Stars
August 2018
In the beginning it was really good. Recently, my loved one says the staff isn't moving her enough.
Stars
August 2018
There have been a couple of issues, but overall it is good. The food is great. The care my loved one is getting is pretty good. They moved her closer to the nurses station. Everything is fine with the staff care. Whenever I have seen the facility, it is nice and clean. They call us when something happens.
Stars
August 2018
Sometimes there are not enough staff to take care of my loved one. The nurses are very nice. It is pretty clean. The meals seem okay. They have called me a few times.
Stars
August 2018
My loved one has been there for years, and he is well taken care of. The therapy is good.
Stars
August 2018
They are very good about communication. They give me phone calls and keep me updated well regarding his care.
Stars
August 2018
They take very good care of my loved one, and they keep in contact with me. The nurses are very good. The staff are very friendly. The cleanliness is wonderful.
Stars
August 2018
Compared to three other facilities in the last month, this is the nicest and they are good with feedback from the staff. My loved one likes it best. He is doing better than when he got there. He is progressing in therapy. I like the head of nursing. He sought us out to tell us some things about my loved one. I like a staff member in case management. She has been a big help. There are no issues with cleanliness. My loved one is pretty happy with the food and eats all of it.
Stars
August 2018
It is a great facility. They are very attentive. When I do have questions, they get answered quickly. I came in to make sure they were getting my loved one to an appointment, and she had a few aides there. It was comforting to know she wasn't alone. They take good care of her.
Stars
August 2018
Out of all the places my loved one has been to in the past year, this is her favorite. She gets therapy every day. The nurses are taking good care of her. The staff are very friendly. They are responsive in terms of getting her to the restroom. They called me when she had trouble with her leg. The social worker communicates with me as well.
Stars
August 2018
There was one incident. Her roommate plays the TV very loudly. We asked them to do something about it. I bought the ear plugs, and it is not working. It is not good. Late at night she needed help to the restroom and they did not come to help her. I told the aide to clean her up and she did not clean her, but finally someone did. The facility looks nice and some of the nurses are nice. Some of the staff are very nice. They try their best with meals, but she is picky. The communication is terrible. They do not say anything.
Stars
August 2018
So far, so good. We haven't had an initial care plan meeting yet.
Stars
August 2018
Everything seems to be going great! My loved one is coming along well! The staff are more than great! They are really nice, friendly, and excellent! However, they put things on her tray that she asked them not to bring, like milk. She doesn't like the fish.
Stars
July 2018
The staff are wonderful. They are friendly and compassionate. They keep me informed. There was a lack of nurses. We were trying to find nurses when we needed one. We have difficulty with the background noise. I am not sure about the therapy, but my loved one seems okay with it. The meals were average.
Stars
July 2018
Rehab therapy is great, and my loved one is doing great. The therapy staff are wonderful. The nurses are very friendly, and they call me with any concerns. Some workers are better than others. There is one gentleman who did not want to help, but maybe he was really busy. I love the case worker. I met the nutritionist and she is nice.
Stars
July 2018
The nurses are professional and caring towards my loved one. Everything is great with the staff. I have received messages about his care. However, there were two occasions when he needed to go to the restroom and had difficulty because he medical equipment was not turned on.
Stars
July 2018
The therapy sessions went well. My loved one was pleased with the nurses. She was satisfied with the meals. The cleanliness was good. We were not happy with some of the employees. They do not answer questions. They didn't communicate with us. They did not empty the bed pan all day.
Stars
October 2018
She is happy about the care. She claims therapy is very good. Staff is nice. She loves the place. Meals are good. No problems getting a hold of her or me.
Stars
October 2018
I think that the nurses and aides who take care of him are very nice and respectful. There were nursing management issues. He does not like the food. It was managed better in the past but not now.
Stars
October 2018
Staff are pretty friendly. They do consistently call me to let me know things. Some of the nurses don't seem like they care very much. They seem like have an attitude, do not want to be there or do their job. I have been given the run around and have to ask multiple people. Room was dirty and had an odor but got rid of it by cleaning it.
Stars
October 2018
They attend to her and PT and the doctors work with her. The staff is very nice. I talked to the therapist. She is progressing. The nurses are concerned. I like everyone and they do their job. They care. It is clean. There is no bad smell. The physical therapist communicates very well.
Stars
October 2018
Half the staff do not always follow through. Therapy is good. Nurses are pretty good. Only a few get things done. They are very friendly. We like the person in the office. He needs a new bed. They need to fix the chair or get a new chair.
Stars
October 2018
She liked it and enjoyed it. She said she is getting stronger. The staff were attentive and knowledgeable. They were pretty friendly. She had no complaints. They took time to know my mom. I would like more updates.
Star
October 2018
The staff were good and sweet. I like the last nurse he had. We asked for him to be discharged. We were not happy with how they managed the care. There was no therapy. He had to yell at them to change his dressing. This took 3 and half days to change the dressing. They should look around to make sure the areas are clean like the bathrooms. It was filthy. The food looked like it was sitting there for a week. The whole way that everything is managed for the care needs to improve. They did not know anything and did not communicate with each other.
Stars
October 2018
There's a lack of communication. They have no plan for her. No coordination. Staff are very nice. She was to have a certain menu and they never have gotten it to her.
Stars
October 2018
They are awesome. The hospitality is great and he is very happy. The facility is beautiful. They decorate for the holidays. They are all good at communication.
Stars
October 2018
My husband is going through a rough time right now so being at a facility is difficult for him right now. That said, the staff has been great, friendly, and helpful. The therapy services have gone very well. He responded so well to the therapists and seems to be on a plan that is going to work out well for him. They had him up in a wheelchair and this was so good to see. He did have an incident with his overnight nurse. She came in and brought his pills without telling him what the medications were. The nurses do have a great deal of patients per nurse. The day shift staff is very friendly and helpful when I am visiting. attitude. It's a beautiful building!
Stars
October 2018
They seem to be taking real good care of him. Very friendly and will talk with you and not in a hurry to get somewhere else. I like that. Seems to be a pretty clean place. The food looks real good and feed them real well. You pick from a menu and really good quality food. We had a meeting and they seem to like the way he is coming along real good. They are watching him carefully.
Stars
September 2018
I think they are short of staff and not attentive to the patients from what I have seen. I would not want him there again. I have not been able to see or speak to a nurse since he has been in there. The the blinds are worn out and the room never looks clean.
Stars
September 2018
She says they are very attentive, they engage with her. They are very helpful when i can get them. Very, very friendly. When its convenient they call me, but takes me days and numerous calls to reach them. From out of state trying to handle it all, it's very difficult. I'm far away, very hard to get information on her condition but they don't call me back, they tell me to call but then it's hard to get a hold of anyone.. communication is missing.
Stars
September 2018
They are treating my loved one well. If I talk to someone about her they are helpful and informative. The staff seem fine. She likes the meals the majority of the time. I had a meeting with the social worker, nurse, activities and PT person and it seemed good. The activities person said someone would come and talk with her or may have her be a part of the activities. There have been a few times when things have taken too long to take care of her.
Stars
September 2018
Everybody has been friendly and they have phoned me to ask questions. They collected some clothes for him and I am quite pleased. Staff seem to be good. The food looks real good. The couple of times I was there he got plenty of food with well rounded meals. He seemed happy with it. I like the reception, the one aide in the hall and the shuttle driver. I needed to find out about getting a shuttle to help him getting to see his doctor. It took longer than I thought it would.
Stars
September 2018
The CNAs are good, but every time I ask questions to the nurses, nobody knows anything and can't get answers. I can't talk to the doctor. It's frustrating.
Stars
September 2018
Every time I come here they are working with her. Rehab therapy is good. The meals seem fine. Communication is good, I talked to a couple of nurses and they helped with my questions about laundry. The reception is not too helpful over the phone. There needs to be a little more detailed cleaning. The floor boards are older and the furniture is older than I am. The cushion for the chair is dingy. I put a towel on any chair I sit on.
Stars
September 2018
It is nice. I like the way everything is clean with no smell. I am amazed how friendly and helpful everyone is. They have patience with us. They did good with her. I highly recommend it. They were helpful and friendly. They are attentive. I am very happy with them. If she wanted water or coffee they brought it. Very clean, even when she vomited a little they cleaned it immediately. I am pleasantly surprised compared to other facilities. Meals are very good and she is a picky eater. They brought her fish and she told them she does not want fish and they brought her something else. Their food is good. Communication is very good and they gave a report card on her medications and what she is doing.
Stars
September 2018
The staff is really nice but they are over worked and not enough hands on deck to provide care. My mom and her roommate have sometimes waited 2 hours to get a response from their call lights. It did not seem like they communicated with each other very well. The linen was clean but it was very dusty in there. The meals did not seem appealing and she did not like them very much. I think it took about a week to schedule an appointment for plan of care.
Stars
September 2018
She just got there and they have been on the ball. The are very clean there. Staff and nurses are very good. They let me know things and I can call at any time for an update.
Stars
September 2018
Love the staff, they are good. They are doing the best they can, a little understaffed and very pleasant. I would give them all a 5. It's very clean. They have a great secondary meal so I can find something good. Sometimes there is no answer when you are trying to find out who to talk to and cannot get the information. I have only seen the doctor once for 2 minutes.
Stars
September 2018
Staff and nurses are good, the communication is good. Meals are good. Only it smells bad.
Stars
September 2018
The people are very good. I think they are doing a very good job. It is a good place to have her. They are all really nice. When she hits the button to go to bathroom they are not always on time. Haven't met a one that doesn't smile and talk sweet to them, even the receptionist. One of the reasons I picked it over the others I looked at is because it's clean. You walk in and there is no odor that tells you this is where old people live. Food looks good and I sampled some of it. They have kept me pretty informed. If they do not see me they do a summary letter for me. She finds the bed uncomfortable.
Stars
September 2018
So far it is good. I love the facility and the people. They are very attentive to my loved one. Everybody is good. They are attentive with my requests.
Stars
September 2018
She rings the button and they do not come to help for 40 minutes to an hour. There a couple of nurses who are very nice to her and give her good care. She says she gets therapy twice a day. She does not like the meals. It's not that clean.
Stars
September 2018
So far it has gone well for my sister at the facility. We did have a couple concerns at first, however the facility seems to have addressed our concerns and it has gone smoothly from there. She says she loves the food - especially enjoying the facility's coffee. The social worker contacted me and gave me information to reach out to her which is helpful.
Stars
September 2018
The staff is really nice and they are good with her. The cleanliness is really good. She is very comfortable and happy there.
Stars
September 2018
They are all friendly. The food is very good. Some of the staff are concerned and some are not. She was left alone for over four hours. There was a problem with a medication which they took care of. Some nurses are fantastic and some are not. One of the rooms was not very clean. There was an issue with her getting her breakfast for a couple of days. She does not speak any English. They seemed to be overwhelmed.
Stars
September 2018
I love his nurse. Front desk and staff are very nice. For a few days they were not sitting him up and taking him to bathroom, so instead he was crawling out of the bed and said they weren't nice to him, but now they've talked with the family and have improved since the first days. His nurse is very nice and good. With his nurse, great communication. They connect me to her and she tells me everything.
Stars
September 2018
The nurses and staff are good. They do an excellent job to the best of their ability. It is definitely clean. The food is fine, she is picky but is getting enough to eat an is back to her normal weight. I have to dig for information like her vitals and medication. It's my experience when dealing with facilities that if they do not have an outside person helping, it does not get done. When you have 2 people in a room and 2 TVs with hard of hearing people it is too loud. My mother does not put her TV on because it creates a roar. The residents need things to do. The TV thing is a problem.
Stars
August 2018
They did well. They got him up and going. It is clean enough. My loved one is eating his food. He has been at places where he voiced that he not like the food, and did not do that here. It is not superior but I am satisfied.
Stars
August 2018
They took good care of him. They took care of him in therapy. The meals were good. When he first got there he was in a room with a man who was screaming and they did move him to a different room. The place needs to be renovated and the TV's are very old from the seventies.
Stars
August 2018
They are pretty good and they keep in contact with me. They all communicate well.
Stars
August 2018
They did a pretty good job.They did address the issues but more came up. The nurses do care and are outstanding. They smile and say hi. They all smile. It is clean, they do a good job. Communication is very good. They know that the family needs to be involved and not turn over the care totally to strangers. They need to be a part of the process and that is how to get better care. The nurses care and when they know you care, great things can happen.
Stars
April 2019
I am sure they were friendly. It is an older facility. It is clean. But we did not get any updates. I do not think the nursing care was appropriate and they ran out of bed pads. She was far away from the nurses station.
Stars
April 2019
My dad is happy and content. The staff are good. The nurses are caring for him. It is good but when I call to get the status with how he is doing it is hard to get through to a nurse at the nurses' station. Their communication is good and they do schedule conferences calls with me. When I leave a message to call they do not call me back. I have to call them repetitively to talk with them.
Stars
April 2019
There is one person who is so nice and she reminds my grandmother that I am coming soon. I think she is a CNA. It is over 90 degrees here and she has an air conditioner every time I visit her I have to turn it on. The first couple of days she could not let them know her needs and she is in pain. When I talk with the nurses, they are great but they do not get back to her right away to help from what she said. I have not heard anything and the only time you hear is when is when I ask while I am there. I have not had one phone call from them and no one has approached me.
Stars
April 2019
They've all been very good to me. The therapy is a little slow.
Stars
April 2019
The staff is nice, and the place is clean. They answered everything I had to ask.
Star
April 2019
There is a problem with misinformation. I would rate the management not very good and the staff care is okay. There are not enough nurses and helpers are understaffed. At times I have to wait a long time for the nurses.
Stars
April 2019
My brother likes his room and he had an issue with an old room mate and they moved him. The meals are really good. He likes the activities. He enjoys that he has his own TV now. The staff are very friendly. One CNA is very friendly and very open. You can tell she really listens to what the patients are saying. There were a couple of times they didn't seem to have enough nurses. Communication is pretty good and they have care meetings. They would call me if there was an issue with my brother's care.
Stars
April 2019
The facility and workers are good. They are compassionate. They are trying their best. They are always giving me updates about my husband.
Stars
April 2019
It was very clean. There was one nurse there who wasn't very nice, other than that everything has been great.
Stars
April 2019
TLC has been good so far and everyone there has been nice. My loved one seems to like all of the meals.
Stars
April 2019
The staff were excellent. The service is good, but sometimes you have to chase around to get a nurse. His case manager was very good. Every question I asked, she was there for me. The meals were excellent.
Stars
April 2019
Everybody is friendly and smiling. The place is clean and helpful. They are happy to help me and show different areas and asked where the men's restroom was. She rode a bike for the last three days and she is very happy about it. Everybody told me what they are doing and they took time tell me about the therapy. We are happy about that. Everything is clean. The meals look good and I would eat them. If I ask questions I get answers. Nothing is bad so far.
Star
April 2019
I was disappointed with the discharge. I didn't think it was that clean. The meals were really bad. The food was cold, and she couldn't eat it.
Stars
April 2019
Not excellent but then again not bad. The nurses are taking very good care of my mother. The nursing care is good and the nurses and the aides have all be very approachable. It is clean. They keep up with her room very well. I wish she could eat in the dining room she cannot join. The nurses are very nice to me and warm. I have not had any concerns.
Stars
April 2019
I really do not have any major complaints. He complains about the food but from what I have seen it looks pretty good. The person that schedules the conference information is very good about calling or sending letters.
Stars
April 2019
I think they're understaffed. When she needs something, they are slow to respond. I think they care, they just aren't efficient.
Stars
April 2019
Rehab therapy is great. The staff is nice. My mom has texted me that the nurses were not responding to her when she called.
Star
April 2019
The food is disgusting. The attitude of the nurses is horrible. I talked with the administrator and the director of nursing and after that, there have been revenge. One of the RN's said she would be right back with her in ten minutes and if I am not back by then are you calling the medication police. They leave her on a bedpan for hours. The people have been delightful in the rehab. I did talk with them about getting her out of there and now it is worse.
Stars
April 2019
Therapy has been excellent. I have not heard any complaints from my mom. I have not seen it myself. I only get updates from her and they have not been great with that. Some of the staff members are not compassionate enough with good bed side manners. She is a difficult patient and it is a two-way street.
Stars
April 2019
The service has been very good for my loved one. The nurses are excellent. There is a staff member that takes care of my wife and is excellent. The food is adequate.
Stars
April 2019
Some of the nurses are great. The therapy has been great. Everything is up to snuff. The department heads have been good.
Stars
April 2019
I'm very impressed! It's a very nice facility and I wish he could stay there!
Stars
April 2019
The nursing aide is really nice. Everything is clean everything looks good. Their communication is really good they call when they need to. The nurses are a little lazy when you call them and they give attitude when you try to talk to someone.
Stars
April 2019
I'd recommend the facility for long-term care. The staff has been helpful. So far the nursing care is good. It is fairly clean. The doctor has been very good.
Stars
April 2019
Everyone is real attentive and they check up on my mom a lot. They are really kind and they greet you when you get there. It's actually really clean, I like that. Communication is really good. When I ask questions they give me answers or go look for it. They are really helpful. My mom complains a little because they give her stuff that she shouldn't be eating sometimes.
Stars
April 2019
The facility is clean and RT, PT and OT are all good to us. The therapy is very good. From administration to the nurses, they were all good including the doctors and physicians assistants. The physical therapist is very encouraging and concentrating on the job. He is sincere. The respiratory therapist works diligently and tries her best to communicate with my husband. She has a lot of compassion.
Stars
April 2019
I like the way they treated my bride. The nurses are very smart. The staff were very attentive from what I saw. It is very clean and sanitary. She said the food is good.
Stars
March 2019
The staff is really wonderful, great attitude. I'm not too happy with the section my mom is in. Otherwise I love TLC. It's clean and the communication is great. The nurses and everything are terrific. There are still times they are bringing her items she can't eat though.
Stars
March 2019
The CNAs are understaffed and have a hard time keeping people. I believe that it's up to family members to have communications with care givers when they aren't there, and you have to make sure it's accurate.
Stars
March 2019
Overall, I get a good impression. I would recommend the facility.
Stars
March 2019
The physical therapy people were fantastic. There are some people there that are really good and caring. Some are not. It depends on who the nurse is on staff. It's older, but it's pretty clean.
Stars
March 2019
It is clean and they are attentive to him. He is happy with it. They have been very attentive to him. He did not complain about the meals and he was concerned about that and he is not concerned now that he is there. The doctor has called me.
Stars
March 2019
My mom has been there a week and she has not been showered. The front desk was helpful. The meals seemed fine. The whole nursing department needs to improve with their communication. I called them twice today with no response.
Stars
March 2019
It is wonderful. They look, act, and dress professional and are professional when they interact with difficult patients. It is immaculate. I was impressed with the care meeting.
Stars
March 2019
TLC has stepped up to give my loved one the treatment he needs. The nurse is very very proactive in giving my loved one care. They have been great.
Stars
March 2019
They are very, very helpful. The nurses are awesome! My loved one does not like the food.
Stars
March 2019
He is happy there. They have been very helpful I have only met them and everything is great according to him, he is enjoying the services. There is a CNA that is outstanding and goes above and beyond. Everything is so nice and clean. I would definitely recommend the facility.
Stars
March 2019
They are very helpful every time I ask a question. My mom loved the food. As soon as something happens they call right away to let me know.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.
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