Spanish Trails Rehabilitation Suites

1610 Renaissance Blvd NE
Albuquerque, NM 87107
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About Spanish Trails Rehabilitation Suites

Philosophy

Spanish Trails Rehabilitation Suites offers short-term and long-term care in a comfortable, and supportive environment with 24-hour nursing care. We create an individualized care plan for each guest and provide physical, occupational, and speech therapy and other rehabilitative care. We also offer respiratory therapy, comprehensive wound care, medication management, and TPN management.  We have a registered dietician and offer nutritional and culinary support.

Description

For the comfort of our guests, we offer private and semi-private suites. Patients can relax in the spa room and enjoy salon and barber services onsite. There is an Internet cafe with complimentary WiFi and beautifully landscaped grounds and courtyards for those wanting to spend time outdoors. We offer a multitude of activities and entertainment programs, as well as resident enrichment and social programs and community events.

Clinical help

Therapy
24-hour awake staff
Experts
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Beautician onsite
Swimming pool / hot tub
Free WiFi

Patients accepted

Medicaid
Medicare
Commercial insurance
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Albuquerque4 miles20
Rio Rancho9 miles1
Belen34 miles1
Casa Blanca51 miles1
Santa Fe51 miles2
Los Alamos54 miles1



Reviews

Highest Newest Oldest Lowest
5 StarsFull starFull starFull starFull starFull star
June 2018
The staff was fantastic. The food looked great. The place is beautiful. I went once a day and everyone was real nice to me.
5 StarsFull starFull starFull starFull starFull star
June 2018
The place is very clean and nice. They respond real quick. They are very friendly. The meals are excellent.
4 StarsFull starFull starFull starFull starGray star
June 2018
My mother is here at this facility and it is far better than the other facilities she's been at. This is by far the best therapy program we've seen. The nurses I have seen are pretty good. The only thing that is a little bothersome is that because this place is so new I do not think they have enough staff to serve everyone here. But they are very respectful. I understand they do get busy sometimes and if we ever have to remind them of a request they are very apologetic and take care of it. The food is institutional. It doesn't matter what facility we have been in, this is always an issue, so we bring food to my mom.
2 StarsFull starFull starGray starGray starGray star
June 2018
My loved one lost some of her clothes because they were not marked.
3 StarsFull starFull starFull starGray starGray star
June 2018
Every time I go there, it is hard to get information on the test results, and the admissions papers are still not completed. I hardly see the nurses.
4 StarsFull starFull starFull starFull starGray star
June 2018
Overall, I would recommend it. Some nurses are good, but some are not so great. They are very slow at cleaning the rooms.
5 StarsFull starFull starFull starFull starFull star
June 2018
It looks just fine to me!
3 StarsFull starFull starFull starGray starGray star
June 2018
The people are good, it's just they do not get there in a timely fashion when my loved one rings her call light. The therapists are really good. The nurses seem to give her the medication she needs later than required. And at times I feel as though she says she is in pain it takes them some time to get her her pain medication. They haven't reached out to us at all and it is difficult to get in touch with them as well.
4 StarsFull starFull starFull starFull starGray star
June 2018
This is an excellent facility for rehab therapy services. We had one experience with an unpleasant nurse when we arrived, but since then it has greatly improved. I am having a great deal of trouble with the administration as far as getting in touch. Also, the nurses/docs will mention calling me to keep me updated and I don't receive a call.
5 StarsFull starFull starFull starFull starFull star
June 2018
Nice place. Excellent care. I would recommend it to the President! The nursing care is excellent. They keep it VERY clean. The meals are excellent. I was actually surprised at how good the food is here.
1 StarFull starGray starGray starGray starGray star
June 2018
When we arrived, my loved one's room was not ready. The bed was made but it was missing furniture. There was not an alarm on the bed to monitor and they said they couldn't provide one. The staff said they would check on him every two hours, and that was unacceptable. So they said they would check on him more, but when we arrived this morning he had the same the Depends we put on him the night before and the mattress was soaked. We are waiting to hear back from the administrator on that. I would think being new they would have great appliances, but nothing seems to work, like the remote. The therapy did work him and it went very well.
4 StarsFull starFull starFull starFull starGray star
May 2018
Great staff. There are a couple of nurses' aides that are super attentive. The cleanest place I've ever been in. They need more staff for the kitchen and at meal times. The food has been overcooked on more than one occasion. I would prefer more calls to keep me informed.
4 StarsFull starFull starFull starFull starGray star
May 2018
So far so good. The therapy is really, really good. I really liked the staff. Things are clean except for the bathroom. Meals are okay. I haven't had one phone call to update me. I am only informed when I go in.
3 StarsFull starFull starFull starGray starGray star
May 2018
They weren't prepared for my loved one when we arrived. The room wasn't ready for him and they were not aware of his condition. The therapy people have been trying to work with him, but he's still a little weak. The nurses have been pretty good. Most people have been pretty friendly. I have asked for bed rails and signed for the procedure and they have not followed through yet. The meals could be improved. The first night he got there he had a dry sandwich with one slice of processed turkey on it and cold soup.
5 StarsFull starFull starFull starFull starFull star
May 2018
The staff has been very helpful and friendly. The place is very clean. Everything seems to be fine at this point. The therapy is very efficient.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one is being treated very well. I like how the facility is always clean and they take her to the bathroom when needed. They are great people.
4 StarsFull starFull starFull starFull starGray star
May 2018
My loved one is really happy with therapy. He likes the nurses. He says it takes a while to get someone to answer the call light. It is taking up to two hours from what he is saying, but I am not so sure about that. He does not like the sandwiches for dinner on Tuesdays, but he said everything else is good. I am happy with the amount of information I get from the staff.
3 StarsFull starFull starFull starGray starGray star
May 2018
My dad seems to be okay with everything there. The therapists are doing pretty good with him. My dad's shoes were lost in transportation to the facility, and one of the aides was wonderful and offered to help find them. When I tried to talk with the nurse she did not have time for me. I waited an hour for her and then I left. My dad has had some real nice meals there.
4 StarsFull starFull starFull starFull starGray star
May 2018
I liked the staff preparing the meals better this time compared to last time. The facility is very clean. They are doing a pretty good job of keeping me informed.
2 StarsFull starFull starGray starGray starGray star
May 2018
I have had to call and complain to get them to check on my loved one. No one answered the call lights and I have had to go get a nurse. Her remote does not work on her TV for the volume. She went to therapy a couple of times, but she does not see any improvement. The staff seems friendly enough. It is beautiful and spotless place.
3 StarsFull starFull starFull starGray starGray star
May 2018
My loved one is good with the PT and OT but it does not happen on the weekends. I have been trying to reach the case manager for over a week to discuss discharge. The staff is good but they are understaffed here. The professional staff is good, but I am not happy with the administrative staff not getting back to me. The cleanliness is very good. The meals are only mediocre and not delivered hot.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one needed a TV, extra pillow and a trash can when he got there, and the lady in admitting helped him get them. It is very clean. He is not getting enough food. I told him to ask for more food.
3 StarsFull starFull starFull starGray starGray star
May 2018
My brother needs a lot of help, including with eating, but they just bring his food in and set the tray down in his room. They tell him they will be back in a few minutes and they do not come back for 20 to 30 minutes and his food is cold. They need more staff there. I do not think they have many aides. Most of the meals are at least good.
5 StarsFull starFull starFull starFull starFull star
May 2018
We are very happy with the service there. We like how patient and helpful they have been. We appreciate the girl cleaning the room. We have only had a couple of concerns. We have had good feedback from the nurses and therapists, but I would like more feedback from the doctor. They are slow emptying the trash basket.
2 StarsFull starFull starGray starGray starGray star
May 2018
My loved one says she'll call them to help her go to the bathroom and they don't come, so she finally has to wet her diaper and then lie in it forever. The first night I was in there, the people were not very nice. The day I was in there, they were nice. I thought the facility was clean. She definitely doesn't like some of the food. She says that nothing she gets served matches her meal ticket. I guess they don't even ask her what she wants. You would think they would have a menu. She got hash and something today. That's something most people wouldn't even eat. She doesn't even know what she gets. She cut into something that said fried chicken, and it was red.
4 StarsFull starFull starFull starFull starGray star
May 2018
Generally it is pretty clean. The communication has been good. The TV service is pretty lousy and no repairs have not been made after my request. That is the only bad thing that has gone wrong.
4 StarsFull starFull starFull starFull starGray star
July 2018
It was good. The PT people there were very good. The aides were very good. The staff was very professional and friendly. My loved one would like the chef as his personal chef. The food was fantastic. The nurses were great, but understaffed. My loved one did not get his pain medication until after a two hour wait, and this did not help with the physical therapy. The shower chairs were dangerous. They did not lock properly and slipped easily. There were no signs stating my loved one was a high risk fall. He missed his follow-up appointment three times because the transportation was not available.
4 StarsFull starFull starFull starFull starGray star
July 2018
I like the facility. It is nice and clean. The therapists seem good so far. I just do not like the service times when my loved one calls for a nurse. I would also like them to talk to the family more with what is going on and how he is doing.
4 StarsFull starFull starFull starFull starGray star
July 2018
I think that the staff is paying really good attention to my loved one's needs. The overall care is really addressing her needs, especially the physical therapy.
3 StarsFull starFull starFull starGray starGray star
June 2018
We like the evening nurse who gives out medications and the activities person, but my loved one gets promised things and the people do not do what he has asked for.
3 StarsFull starFull starFull starGray starGray star
June 2018
The stay for my wife went well. The only real concern I had pertained to communication with the facility. I had to be proactive. It would have been nice for them to reach out and provide information for me about her care.
4 StarsFull starFull starFull starFull starGray star
June 2018
Overall, they are taking good care of my dad. I like one of the aides. However, the staff is constantly changing and they never answer their phone and do not call me back.
2 StarsFull starFull starGray starGray starGray star
June 2018
I removed my mother from this facility before she was supposed to be discharged. It seemed to be understaffed and I felt as though her needs were not being met. The therapists were amazing, and the administrator was kind. They seemed to be able to acknowledge the problems, but did not solve the problems. It was a very clean facility. My mother didn't like the meals, but to me, they looked OK. I did not like the level of communication. We didn't fill out the paperwork until we were leaving, and a lot of the stuff I wish I would have known early on.
3 StarsFull starFull starFull starGray starGray star
June 2018
They are pretty good at keeping me informed. I am satisfied with our communication. They are very slow responding to my loved one, such as with the call light.
5 StarsFull starFull starFull starFull starFull star
June 2018
The wound nurse is good. The therapy is super fantastic. The aides try very hard. It is very clean. They changed the chef, and the food is now 90 percent better.
4 StarsFull starFull starFull starFull starGray star
June 2018
Things were good in general. My only real concern pertains to when my loved one arrived to the facility. They never discussed or welcomed her properly. They got her situated in her room, and the next day, they didn't pay attention to her.
2 StarsFull starFull starGray starGray starGray star
June 2018
It has not been excellent. At night, the response time is very slow. I know they are understaffed, but it has caused an inconvenience to the care. When my mother arrived, she came in the evening, and there was not a lot of staff there to help. The therapists are going well. The quality of nursing goes back in forth. There are a couple that are very good and then some that are not. The aides are helpful. A couple don't have great attitude. One person she answered my question, but seemed tired and just did not have a very great attitude overall. It is clean for the most part, but the trash hadn't been emptied and we found three different bugs on our first night at the facility. The food is terrible. It is not flavorful and has poor consistency. The facility is very communicative.
5 StarsFull starFull starFull starFull starFull star
June 2018
It was great. Overall, we were happy. They greeted us and wanted to help us unload, but the room was dirty with clothes all over and a bowel movement in the bathroom. They did not mop or sweep. It should have been cleaned and ready for her. The bed was stuck in a position she could not be in and so we called maintenance for help with us.
4 StarsFull starFull starFull starFull starGray star
June 2018
It is very clean and nice. It is beautiful place and I like it, but when I press my button for help, it takes an hour for help. It depends on who is working with how soon they help me.
2 StarsFull starFull starGray starGray starGray star
June 2018
Yesterday my loved one missed an appointment because they did not pick her up. They are not giving her the right diet. We have stressed this for a few days, and this is still has not happened. She talked with the chef and he said she just had to deal with it. The therapists are doing a good job. The first nurse she had did not give her what she needed. Now they are giving her the medication. No one answers the phone and no one is at the desk for help.
3 StarsFull starFull starFull starGray starGray star
June 2018
They were so prepared for my sister and ready to give care. Everything was set up perfectly upon our arrival. It was very clean. I think the nurses are good, but they have a lot going on, so they get pulled in many directions. For example, the admitting nurse didn't record a very important medication that needed to be given daily. The employee ratio to patient care might be a little bit low. The staff were all running around a lot. When my sister did have a fall, I was not contacted until about eight hours later in the afternoon. I would like to have seen better communication from the facility regarding her care, especially when incidents occur.
4 StarsFull starFull starFull starFull starGray star
June 2018
My loved is up and about and moving around. The therapy is going well. The aides are the nicest of everyone I have encountered there. It is always really clean. He has not complained about the food. When I call in the evening to ask questions the phone rings with no one to answer the phone for over an hour. They say they are handing out medications and cannot answer the phone. They should give a code for people to get in because it takes a long time to get in the doors. When I ask questions, no one knows the answer. They should have a plan for him and communicate that plan.
3 StarsFull starFull starFull starGray starGray star
June 2018
Overall, it has been a good experience. My father likes the therapy a lot. He says they kick his butt and it is very good for him. I really like it because they utilize all of the exercise equipment and have a very good program for him. The nurses are very patient with my father. He is going through a rough time and can have a bit of a poor attitude at times, but they are always very patient and kind. They meet his needs. I have asked a couple times about his care and I have not gotten a clear answer at times. Some of the staff can be a little bit rude. You cannot leave unless they let you out and there are times when we are waiting a long time to either get in or out of the building. On the first day, I was lost and there was not a staff member there to tell me which way to go. No one asked how I was.
4 StarsFull starFull starFull starFull starGray star
June 2018
The therapy was excellent. The lady who did the PT was great. She was caring and had good people skills. The communication was good. Everything was immaculate. When my loved one first got there, she waited until the next day for the pain medication. After that, she waited one to two hours for her pain medication. The meals needed some improvement. It was like hospital food. I brought food to her.
2 StarsFull starFull starGray starGray starGray star
June 2018
My loved one is really unsatisfied. He would like me to move him. There were a few hiccups when he arrived. He missed all his appointments because they told me it was too late to get him transportation. He is unhappy with the response time with the call light. At one point, he said he is scared of being at the facility because they take so long to get to his call light when he needs care. They are very poor at communication. One of the nurses was great and really did a nice job with him. His attitude is a little poor right now, and she was very friendly.
4 StarsFull starFull starFull starFull starGray star
June 2018
The nurses were good. The staff was friendly. The facility is brand new and clean. My loved one liked the food and ate in her room. It is a huge place with vacant rooms, but she had a roommate, and she did not sleep well because of the visitors for the other patient.
4 StarsFull starFull starFull starFull starGray star
June 2018
It has been pretty good. The people are really good with my loved one. I watched the therapist work with him and it was good. The people are nice to him. He is happy there. They have very good nurses, but they need more. The staff is really friendly, and no one has a bad mood. It is a really clean place. I have not seen any dirt anywhere. My loved one said it smells like urine in the bathroom, but he may have just urinated. They have good food, but there are so many locked doors to get to the cafeteria. You have to go outside to get to the cafeteria. They need more staffing, and when I call, it takes a long time for someone to answer. It is hard to reach someone by phone.
4 StarsFull starFull starFull starFull starGray star
June 2018
So far, everything is going well. It is going smoothly. The staff is friendly. I do find it rather difficult trying to get in and out of the facility. The security system is a little tough, and sometimes it is a burden to have to flag down staff to let you in.
4 StarsFull starFull starFull starFull starGray star
June 2018
So far, it is going well overall. They are a friendly group. One member of the staff made a point to reach out to me in the beginning to help me through the process. I would like more communication and updates on my loved one's care, specifically through phone calls. We haven't heard a lot. They have trouble answering the phone.
3 StarsFull starFull starFull starGray starGray star
June 2018
The place is nice overall. Some of the workers are very nice. My mom loves the therapy and she gets sore from working out. The rehab side my mom is in is very clean, but the nursing home side smells really bad. The nurses and aides need to provide more care. My mom has to wait for help to the bathroom and they leave her on the toilet for a while. It has happened three to four times for 30 minutes or so. I spoke with the administrator about this issue on the phone, and she said she would address it. My mom likes the food, but sometimes she does not like what is served. I have not received any calls, and when I call, nurses hang up on us or we have lost the signal a couple of times. It felt weird to have this happen.
5 StarsFull starFull starFull starFull starFull star
June 2018
My loved one has been in two other rehabs and this one has been far better than those. When I visited, I knew this was the one she should go to. Everything is going well. It is a nice facility. The staff is very friendly. The therapy is outstanding. They are doing exceptionally well. Everybody on the staff is very good, but the nurses are not as responsive as they need to be. My only fuss is that they could be a little bit faster when answering the call lights.
4 StarsFull starFull starFull starFull starGray star
June 2018
The facility is excellent. The cleanliness is very good. I had no problem with the food. It is very good. The rehab personnel were tremendous. The four or five physical therapy personnel are excellent. The facility lets me know if there is a problem. I am not too impressed with the nursing staff.
3 StarsFull starFull starFull starGray starGray star
June 2018
This facility has a lot of potential. Hands down, the staff is very friendly. For the most part, the facility is very clean. The nurses are good about timing in terms of following up, such as when you have a question. The call light response takes a while. Communication is a problem. We have notified nursing, and it doesn't seem as though things are following through. We have even had the same problem with the doctor. There are issues with communication in rehab therapy as well. The physical therapy director has misled us in terms of the plan. The quality of the therapy depends on who is administering the actual services. The times are all over the place. The quality of the food is great, but we asked for our loved one to have a glass of milk with every meal, and they forget to incorporate this. The menu doesn't match what food is on her plate. The temperature of the food is a bit of an issue. The food itself is great though.
4 StarsFull starFull starFull starFull starGray star
June 2018
This is a good facility, and we are overall happy with it. The rehab therapy is very nice. It is an excellent program. It is a very clean, nice building. My only real concern is with the call light time. Being short-staffed seems to be the problem in this facility. There has been no communication from the facility.
3 StarsFull starFull starFull starGray starGray star
June 2018
My loved one likes the event coordinator. She talks with her, but she cannot go to the events because she is not mobile. The facility is very short-staffed, and they did not clean my loved one's injuries enough. The rehab therapy is okay. Because of her injuries, she is not able to do the therapy so well. When I was there, they gave her a meal that she did not ask for. The staff member did not try to change the meal a couple of times. The facility has not tried to call me back. It is hard to talk to anyone there. The last time I was there, I tried to tell them her phone is not working.
5 StarsFull starFull starFull starFull starFull star
April 2018
The people there are okay, but they need to pay more attention to my brother's needs. There was one evening they missed giving him his medication. I think they need to have him on a different diet.
1 StarFull starGray starGray starGray starGray star
April 2018
They do not have the service they said they would have. We have to keep asking how things are going.
4 StarsFull starFull starFull starFull starGray star
April 2018
The rehab therapy is excellent. Her CNAs are exceptional. They are so attentive, and helpful, always smiling. They made the experience a much better one for my loved one. The facility is a beauty. They need more choices with food and open the dining room up more. And to have some kind of menu set for the week so that we can plan ahead. I have to go find out information on my own. They need to improve on that.
2 StarsFull starFull starGray starGray starGray star
October 2018
It is clean and brand-new. I have no complaints about the food. The broccoli looks appetizing. There are some issues. They refuse to feed my loved one. She should be bathed daily. They promised things would change, but she's calling me crying. Some of the staff is friendly, and some are jerks. She keeps getting the jerks.
5 StarsFull starFull starFull starFull starFull star
October 2018
It is a great facility. They are very caring and considerate employees. They monitor my loved one frequently with doing therapy and his vitals. The nurses are very competent with moderating his pain level with excellent care. The staff pretty well enhances the whole care experience. They come in and try to cheer him up and help him not to be too isolated. They interact well with anyone visiting him. It is a very clean and well cared-for facility. It has a beautiful ambiance, lighting, and decor. The meals are well balanced and nutritious, but sometimes a little spicy. They do not hesitate to call me. Overall, everyone is great to communicate with.
5 StarsFull starFull starFull starFull starFull star
October 2018
I think the staff has been very attentive and respectful. The therapists asked me good questions and gave me a progress report, and they got my loved one walking. The person helping her eat is very cordial and attentive. The food is pretty good quality.
1 StarFull starGray starGray starGray starGray star
October 2018
Trying to admit my loved one was a process. A fax from the office was never received. We had to wait days and days. It was not smooth. If that could have been orderly, it would have been better. It wasn't a good fit. The medications weren't given correctly. Her medication for night was given in the morning, and if one of her medications was given to her, things would've gone differently. She fell twice from the wheelchair, and no one called. I had to initiate contact. They didn't communicate the meds to each other, so I had to tell three to four nurses.
4 StarsFull starFull starFull starFull starGray star
October 2018
The facility is beautiful, and the people have been friendly and helpful. It looks like the therapy is going to be good. The nurses are excellent. They keep her room clean. The only problem is they do not get there quickly enough to go to the bathroom. They do not call me.
2 StarsFull starFull starGray starGray starGray star
October 2018
The physical therapist and the nurses were good. The therapy was excellent. One nurse was not good, and one night, they woke my loved one up seven times. The admissions and release procedures were a nightmare. I did not receive any communication. The food was awful.
4 StarsFull starFull starFull starFull starGray star
October 2018
Everyone is pretty friendly. It seems pretty clean. The physical therapy has been really helpful getting my loved one to go when he doesn't want to.
5 StarsFull starFull starFull starFull starFull star
September 2018
The staff is really nice, and the speech therapy is very good. The therapists are very helpful. The nurses are awesome. It is really clean. It is spotless compared to other facilities. Everybody is pretty transparent. My loved one says the food is not too tasty. It could be improved.
4 StarsFull starFull starFull starFull starGray star
September 2018
Everyone there is pretty good. The food looks good. They brought my loved one in and got him settled and got him dinner. They got meds ordered and all that stuff. There was a delay for PT, but they got to him.
4 StarsFull starFull starFull starFull starGray star
September 2018
The place is very clean and new. Everything is in its place. The rooms are nice. The staff seems good. The aides are good and take their time feeding him. The meals look well-balanced, and my loved one eats them pretty well. They are a good source of nutrition. I like the caseworker who called me. She was very nice and thorough. The therapy is okay. They have a good plan. They took my loved one's clothes and did not return them. They said they would look for them. He fell one night. I am concerned there are no bed rails. They keep the doors locked, and there were four people at the front desk who did not answer the door after three to five minutes of a wait.
3 StarsFull starFull starFull starGray starGray star
September 2018
It is very clean and almost brand new. There have been mix-ups in meds and long delays in getting my loved one's meds on time. Transportation to appointments and treatments shows up late or not at all. The staff is supposed to coordinate his transport and meals on time. I have not had any communication about his care.
5 StarsFull starFull starFull starFull starFull star
September 2018
It is lovely, and they are great. The nurses are great with my loved one.
5 StarsFull starFull starFull starFull starFull star
September 2018
My loved one is doing well there. The food is of course not what he would like, but they make sure he eats what he's supposed to. The communication is slow, but okay. They are short of help. It's a slower kind of service. They explain it's different from the hospital.
4 StarsFull starFull starFull starFull starGray star
September 2018
The nursing is good, and they give my mom the medication. It is very clean. They have very good food. The communication is good. When you are at the door, they ignore the door for you to get in. They do not help my mom when I am not there.
4 StarsFull starFull starFull starFull starGray star
September 2018
The cleaning is great. My loved one seems okay with the meals. The first day was not good, but we got the kinks worked out. I was disappointed with being checked in. She was lost when she got there. She was trying to get up. Someone helped her. No one helped her brush her dentures, and she could not get to the bathroom by herself. They did not dress her at first. I have to find out information, and they do not find me to give me information.
3 StarsFull starFull starFull starGray starGray star
September 2018
My mom has said good things about the physical therapy and occupational therapy. It is clean. The meals are not that good, but there was a good lunch. The nurses' responsiveness to call lights is slow. When they give my mom her meds, they do not tell her what it is. The communication is not good. She had not been seen by a doctor and had been there for 48 hours. She still does not know what meds she is taking.
1 StarFull starGray starGray starGray starGray star
September 2018
The nurses never come. They lied to me about what they gave my mother to drink. The therapy is going well. When the nurses come, they are nice, but it takes two hours for help. They did not come until 10:30 PM for her bath. That is too late. A man was going to give her a bath. I do not want a male giving her a bath. One nurse told another nurse not to do too much because it makes the other nurses look bad. The staff is pretty friendly, actually. It looks really clean. They do not bring condiments for her food. They are giving her corn dogs for a meal. With the money we are paying, they are not doing a good job. They cannot even get the meals right.
4 StarsFull starFull starFull starFull starGray star
September 2018
The place is absolutely beautiful! It is really nice that the rooms include refrigerators. There has been an issue with communication with the hospital. Other than that, the facility has gone well for us so far.
5 StarsFull starFull starFull starFull starFull star
September 2018
It's impressive. This place is really nice! It was recommended to us. Everyone is kind. The staff is really gentle with the patients. All of the staff is really good, from the bottom to the top. They are really good to communicate. Everybody is more than helpful. I am impressed with the therapy. The food is really, really good.
4 StarsFull starFull starFull starFull starGray star
September 2018
The nurses are responsive and seem to be available. The dining staff are responsive if my loved one wants something different. The food is fine. The aides could improve their responsiveness. She could not get water for a long time one day. The main problem is not enough staffing at the desk when you are making a phone call to them, or even getting in and out of the door. If I am there and ask for help, they are responsive.
1 StarFull starGray starGray starGray starGray star
September 2018
The communication with the facility is my main concern and where I believe they fall short. The facility has not returned my phone calls, and this includes the management. It is very difficult to get in touch with the staff.
5 StarsFull starFull starFull starFull starFull star
September 2018
I like the physical environment. It's well-lit. They're friendly and give good therapy. The nurses have been great. I am very happy with the cleaning.
5 StarsFull starFull starFull starFull starFull star
September 2018
I have worked in facilities and am impressed with how helpful and speedy they are. The nurses are helpful with a friendly nature and take some of the anxiety out of the process. The communication is thorough. They are very helpful at answering questions and solving minor issues, and that impresses me. The staff is really helpful in explaining the whole process with me and my mom and answering any questions we have. They are very friendly. The cleanliness is what caught my attention first. I am thoroughly impressed with the design. My mom's room is big and clean. There are no smells.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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