Venetian Care & Rehabilitation Center

275 John T. O'leary Blvd
South Amboy, NJ 8879
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About Venetian Care & Rehabilitation Center

Philosophy

Unlike any other nursing home in New Jersey, Venetian Care & Rehabilitation Center offers a unique and person-centered approach to care in a quaint, home-like setting. Whether you are recovering post-illness or injury, our goal is to get you back on your feet and ready for your regular routine as soon as possible. As a Windsor Healthcare Community, we strive to be at the forefront of innovation for person-directed rehabilitation and long-term care.

Description

Located on the picturesque South Amboy waterfront, Venetian Care and Rehabilitation is a beautiful new Windsor Healthcare Community with state-of-the-art treatment for all your medical and rehabilitative needs.

Our highly experienced staff provides rehabilitation by the renowned Encore Rehabilitation up to seven days per week in our fully equipped rehabilitation gym and our award-winning Rehab Park. We combine traditional methods with progressive research to provide you with the highest level of care, tailored to your individual goals. Here at Venetian, our care is truly person-directed and families and loved ones are a core part of our care team.

Venetian’s unique design promotes a comfortable and family-like environment for residents and loved ones. Our community is divided into distinct neighborhoods with charming “households” that foster especially personalized care, and daily living reminiscent of home. Long-term and short-term residents’ rooms are designed with comfort and privacy in mind, and include complimentary WiFi, scenic views, premium satellite TV, and individually controllable thermostats.

Residents and visitors are encouraged to participate in our home-like community and enjoy our attractive communal areas. Feel right at home with a touch of luxury in our quiet private spaces, or delight in our bright communal areas such as our dining rooms, family rooms, recreational areas, outdoor gardens, libraries, and gourmet bistro.

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Meals provided
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Age: No age restrictions
Male
Female
Private Pay

Staffing

Languages spoken: English, Spanish

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 2/5
Quality Rating: 5/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 1/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 1
Facility Related Incidents 2
Number of Fines 1
Total Fine Amount $239,547
Total Number of Penalties 1

Nearby Cities

City Distance Number of Facilities
South Amboy1 miles2
Perth Amboy2 miles2
Woodbridge4 miles1
Matawan5 miles2
Edison6 miles6
Old Bridge6 miles4



Reviews

Highest Newest Oldest Lowest
3 StarsFull starFull starFull starGray starGray star
March 2018
The nurses are good. They only shower her once per week. I am not fan of that one. My mom fell twice there, but she is healing and I think everything is okay now. She does like the food. I tasted the food myself. It is not that good. The only thing they are concerned about is the money. They want to keep her there. The admissions staff was very nasty to me on the phone.
5 StarsFull starFull starFull starFull starFull star
March 2018
The nurses are taking great care of him. There's a lot of things for him to do, like therapy. The nursing clerk is really great. The social worker is really, really good. The aides are all great. The cleanliness is great. My father is very happy with the meals. They call me for everything. I have already recommended Venetian to a lot of people.
5 StarsFull starFull starFull starFull starFull star
March 2018
My loved one is getting good care. Everything's been great and the staff has been very good and helpful. Everything's clean. The food is very good. My loved one is happy with the meals. The staff are good at keeping me informed. They answer any questions that I have.
5 StarsFull starFull starFull starFull starFull star
March 2018
My loved one was also there last year, and the way he speaks of it, it's excellent. He loves it there! He spoke to a woman checking her father into the facility today, and she was crying about her father going to the facility. My loved one was able to calm her down by telling her how wonderful his experience was because he had such a great time! He used to be a chef, so he's a fussy eater. He was there a year ago, and they were fantastic at checking up on him.
1 StarFull starGray starGray starGray starGray star
March 2018
They are one of the worst care providers I have ever seen, and my husband likes it because they do not have him do what he needs. I would never go there. This is the third time my husband has been there, and he comes out physically worse than when he goes in. He never comes home stronger or healthier. He is not doing the exercising. My husband is refusing to do rehab. I do not know if the nurses are afraid to say anything. It is not the nurses making decisions, but the social workers and doctors. They take the max out of Medicare, and send my husband home. When I call on the phone, the staff are friendly. When I walk in the front door, I do not smell any urine and the front desk looks neat, and the lobby area looks neat. My husband says the food is good. When I call, the staff are kind and answer my questions. They help with the wheelchair at the front desk.
5 StarsFull starFull starFull starFull starFull star
March 2018
I'm very pleased with my sister's care. I think the quality of care and compassion that the caretakers have there is good. They not only take care of her illness, but her whole person. My sister is doing marvelously well in therapy. When visiting, everyone is very welcoming and helpful. I've had friends who have visited, and they commented it was very clean and had no odors. My sister hasn't complained about the food. When she couldn't eat too well, they accommodated to her. Whenever I go there, they let me know when things are happening and her progress. I have already recommended Venetian to a friend.
3 StarsFull starFull starFull starGray starGray star
March 2018
It's been okay. The only thing I am not satisfied with is that my loved one was not checked in on the first day, and I have to go back and do all of the documents, as they did not do them. They did not have any of her documents on file. My loved one is very happy going to the gym. I have no complaints about anything else. It seems clean.
5 StarsFull starFull starFull starFull starFull star
March 2018
Everything's good. Everything is clean. The staff is friendly. They do well at keeping me informed. They give me an update whenever I go.
3 StarsFull starFull starFull starGray starGray star
March 2018
I have recommended this facility to a friend. The day nurses are fine. My husband likes that the therapists are very concerned about his breathing. The staff are all very friendly. The night nurses are a little lazy though. Aides are sleeping in the corner of the cafeteria with the lights out. They don't like it when my husband is out there at night, because then they have to leave the lights on. It's very clean. It's a beautiful facility. The taste of the food is not consistent. Sometimes it's good, and sometimes it's bad. If they could bring in different food sometimes, it would be good. It would be good if everybody was on the same page. Some of the staff know the patients, and some of them don't. They're not very informed about all their patients, so they're not giving you a clear overall picture.
5 StarsFull starFull starFull starFull starFull star
March 2018
It is very good. We like Venetian a lot. My loved one is much better. We're happy with the staff. It's clean because it's new. The meals are good.
4 StarsFull starFull starFull starFull starGray star
March 2018
I am very pleased with it, and this is the second time here. They are clean. They are very good at communicating with me. I'd say they need to add more flavor to the food, and it is too bland.
5 StarsFull starFull starFull starFull starFull star
March 2018
This is our fourth time here. We always choose Venetian, between the physical therapy, the nurses, and the staff. The food services, the housekeeping: everyone is wonderful. We're very happy here. I'm always going out to visit someone and ask questions. The staff come in and visit. I always recommend Venetian to a friend.
1 StarFull starGray starGray starGray starGray star
March 2018
I am not a fan of the place. They are not too bad at keeping me informed when I am there, but no one is answering the phone.There are some nurses and techs who care, and some nurses who do not seem to care to be there. The first two days were awful, and then they moved her to a different room. The nurses in the other room were better. The lack of care and compassion is a shame. The cleanliness is awful. There was stuff on the floor. My mom is not eating the meals. I am bringing her food.
3 StarsFull starFull starFull starGray starGray star
March 2018
This is an improvement from other facilities. I'm satisfied with the help he's getting. The nurses and aides are excellent. The only thing my loved one complains about is that he wants something more to eat. He's not satisfied with the food. For someone who's as ill as he is, it's sufficient. He complained that he'd like some meat. Other than that, he's kept very clean and they're attentive. The staff are always available to answer questions for me, but I don't know the questions until a problem comes up.
3 StarsFull starFull starFull starGray starGray star
March 2018
The therapists do really well with her. They get her walking. She's moving better every day. They're doing a wonderful job in therapy. There's maybe two nurses who are very attentive and caring. Another is nice, but wouldn't come to take care of my mom one time because she said she was on break. The meals are good. My mom likes them all very much. If I'm there, they keep me well-informed. If I'm not, they don't tell me anything. Some of the nurses and staff, when my mom calls, won't come for a while. They take their sweet time getting to her. They told me I wasn't allowed to help her get to and from the bathroom, but they weren't coming, so I did it. She'll call for medication, and they leave her sitting for 20 minutes.
4 StarsFull starFull starFull starFull starGray star
March 2018
The nurses have been very good. We have not seen too much of the therapy. They are giving her therapy in the bed. My aunt recommended this facility. It is very clean with no smells. The staff is very accommodating with questions I have.
2 StarsFull starFull starGray starGray starGray star
March 2018
I would recommend the facility, but they need to pay more attention to my dad because of his disease, and he may just stare around meal times. I would like them to pay more attention to notifying me about my husband. I like reminders. If we are not around, they should call us on a regular basis.
5 StarsFull starFull starFull starFull starFull star
March 2018
They are all helpful and nice. I have not worked with the therapists that much, but they seem nice, too. The place is very clean. The meals are not my idea of the best meals, but everyone has their own preferences. My loved one went to the hospital and came back. They kept me informed on everything. The doctor is keeping me up to date.
4 StarsFull starFull starFull starFull starGray star
March 2018
Overall I would recommend Venetian! They could do a better job at keeping me informed though. The nursing staff should come in everyday and speak to me about progress or some kind of information, but they don't. The bathrooms are not as clean as they should be. I don't know how often they clean them, but I had a bad experience.
5 StarsFull starFull starFull starFull starFull star
March 2018
I love the social worker. She is wonderful. They need more staff on the weekend. My loved one does not like the pureeing of the food.
3 StarsFull starFull starFull starGray starGray star
March 2018
The only thing that's been a bit concerning is that my loved one's physical therapists haven't gotten him out of bed as frequently as he needs to get out of there. He's not being pushed as much as he needs to be. Other than that, they do a really good job. The staff is friendly and everything else goes smoothly. He seems to be pretty happy with the food. I would recommend Venetian depending on someone's situation.
5 StarsFull starFull starFull starFull starFull star
March 2018
The experience is very good. The place is very clean. The staff is very helpful, especially my wife's aide. They are very friendly. The food is also very good. They really don't keep me that informed though.
5 StarsFull starFull starFull starFull starFull star
March 2018
They were very attentive. The care was good. The staff was very responsive to the family. Communication was perfect. One of the nurses was particularly excellent. It was very clean.
5 StarsFull starFull starFull starFull starFull star
March 2018
I think the service was really good in terms of the attentiveness. The physical therapy is excellent. All across the board, everything was excellent. They're also very accommodating. If the patient isn't ready for therapy, they'll come back. My mom is a very particular person, and she had no complaints. When they created her discharge plan, they were very concerned for her, and made sure they had a plan in case she would have to go home by herself. It was very thoughtful. My mom's nurse was very good. She liked her therapist. The social worker was very good too. The facility was very clean. My mom really liked the food. They were very good at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
March 2018
The facility is beautiful and it looks like a hotel. It is awesome and clean from my experience. It is phenomenal and immaculate. I am happy we got her in this place long term. It is perfect. They are great with communication. They will inform me of anything I ask and they always answer me promptly. My mother is very pleased with the rehab. Her problem is that she needs to adjust to the therapy. My mother can do things for herself but prefers to have help. The nurses I have seen are fine, and there are many of them! From what I have seen the staff is fine. The downside is the food. My mother says she is bored with it and it's the same everyday. She asks me to bring food to her. Everyone has different tastes.
3 StarsFull starFull starFull starGray starGray star
March 2018
The therapy is very good. I was not that fond of the nurse my mother had. When my mother was ill, and the nurse didn't pay attention and told her the doctor was on vacation. My friends and I went up there and took her to the hospital. The nurse is doing better after I complained. The aides are good now that my mother is back from the hospital. When she was on the second floor, they were more friendly, and now that she is on the third floor, they are attending to her, but not as good on the second floor. My mother eats very little but she likes the soups.
5 StarsFull starFull starFull starFull starFull star
February 2018
This place is very good, excellent! They're all great there! It's the best place! There is no comparison to other places. The only problem is that they are a little understaffed on weekends. My husband's nurse is very good. The staff are excellent at treating him with dignity. The cleanliness is good. If there's a serious problem with my husband, I get a call. When I go there, they always update me.
4 StarsFull starFull starFull starFull starGray star
February 2018
The staff seems to be very, very friendly. The facility is very clean. The few times in a week I have called, the front desk picks up after many rings, and then I am transferred to an operator. I realize they are very busy, but this happens every time I call.
2 StarsFull starFull starGray starGray starGray star
February 2018
When my dad had a serious health problem, they waited way too long to take him to the hospital. The doctor visited the facility every week, and they could not do anything until the doctor told them to. I wish they would cater more to his issues and not treat everyone the same. The social worker should have tried harder to contact the doctor. The nursing staff should have been on top of the situation and let the doctor know my dad's condition was getting worse by the day. It got way too bad at the facility, but no one let me know.
2 StarsFull starFull starGray starGray starGray star
February 2018
It all started with the first time we got to this place, which looks brand new. The building is new and looks clean. We came inside and the sense of care you should get on the first impression was not there. One of the nurses is genuinely concerned and keeps up with me personally, but we're not getting any updates from the facility. We get no sense of care from the other nurses, who didn't even look interested enough to introduce themselves. It just felt like they couldn't be bothered with any of the patients there. You have to maintain the patients' dignity when you are taking care of them at a facility like this, and they didn't seem to care about that.
5 StarsFull starFull starFull starFull starFull star
February 2018
This place is wonderful. We have had nothing but a good experience so far.
3 StarsFull starFull starFull starGray starGray star
February 2018
My sister is very ill. When she did not have the medicine prescribed by the doctor, the staff helped her. They took her to the ER when she needed it.
5 StarsFull starFull starFull starFull starFull star
February 2018
I'd recommend Venetian!
5 StarsFull starFull starFull starFull starFull star
February 2018
When my stepdad first arrived, the nurses were great and checked him over. The social workers that I have worked with go over above and beyond! I am 100 percent satisfied with how they keep me informed.
4 StarsFull starFull starFull starFull starGray star
February 2018
The facility is very clean. The food looks good. They are doing really well, but couple of days ago in the dining room, my mother wanted to go back to her room and everybody was ignoring her.
4 StarsFull starFull starFull starFull starGray star
February 2018
Everyone is nice. It is a clean facility. The staff are not always available right away when called. They come sometimes, but could use a little work. Some of the staff are excellent, and some of them could use some improvement. The food is good some days. They have a variety of meals. They reach out to us with information.
4 StarsFull starFull starFull starFull starGray star
February 2018
I like the aide, and she always takes care of my mother.
5 StarsFull starFull starFull starFull starFull star
February 2018
All around the facility is incredible. The staff is great. I have not had any problems with anyone there. They have been great. They go that extra yard. The food is excellent. They have a great chef - I eat there myself! You can pay 5 bucks and join your family member for lunch or dinner. You let them know, you pay your 5 bucks and they feed you good. If they have problems or they have concerns or they need to update me on anything, they're in touch.
4 StarsFull starFull starFull starFull starGray star
February 2018
The therapy is excellent. The lady that changes the beds is excellent too! Everything is fine, except that they didn't have one of the right medicines for my wife.
3 StarsFull starFull starFull starGray starGray star
February 2018
They pushed my wife's rehab too hard. There are some good nurses and some bad ones. I had to bring the meds I wanted for my wife. The staff is shorthanded. There is not even one aide for each floor. They serve nursing home food, which is what you would expect. Some is good and some is not. They only serve enough to feed a bird, so I brought my wife more food. If I ask the staff something, some give me information, and others do not.
4 StarsFull starFull starFull starFull starGray star
February 2018
My husband has been here several times, and it is good enough to take him back again. We really appreciate the rehab part of this facility. It is good. They are very caring there. Some aides are very good. Some are ill-informed about patients' conditions. They really need to educate their aides a little more about patients' medical conditions.
3 StarsFull starFull starFull starGray starGray star
February 2018
The nursing care and cleanliness are very good. The food is absolutely terrible though. The variety is poor. It is not well-cooked or presented, nor hygienically presented. I'm really concerned by issues with the food: how it is prepared, variety, and the health concerns. We have yet to have a meeting with the staff, so I find out what I do when I walk up to the front desk to ask. I would hope that after two or three weeks, some kind of meeting would happen.
3 StarsFull starFull starFull starGray starGray star
February 2018
My wife said that the rehab therapy is good and that she is happy with it. I like the food. I can see that my wife is happy, but the staff needs to be more attentive when someone calls for them. My wife asked for an ice pack for the pain in her knee, and she did not get it. This has happened twice. They should answer right away.
4 StarsFull starFull starFull starFull starGray star
February 2018
I am very satisfied with a lot of the facility. The physical and occupational therapy seem very good. The nurses are good. The staff is very sweet. I don't have any complaints about them. There is a lot of food for the patients, and it always meets my loved one's needs. Safety is concerning at times, as my mom had a fall and I'm not happy about that, but everything else is good.
2 StarsFull starFull starGray starGray starGray star
February 2018
Our experience last week was great. I would have recommended it to everyone. This week, not so much. We are in the process of getting my mom out of there. The rehab service was not at all what I thought it would be. They haven't given my mom her important medication. My mom has two aides who don't work every day, but are unbelievably good. Other than that, I don't know if she has any other aides because when these two are not there, nothing happens.They don't wash her or anything. The staff don't come into my mom's room to fill her water cup. Nobody calls me with information.
5 StarsFull starFull starFull starFull starFull star
February 2018
I'd recommmend Venetian!
5 StarsFull starFull starFull starFull starFull star
April 2018
We had no issues. Everything was good! The only issue was that I could not meet the director. They were never there in the afternoon. The therapy was excellent. The nurses were very good.
4 StarsFull starFull starFull starFull starGray star
April 2018
They are very good there. It is very clean, and the staff is very friendly. The meals are good, but sometimes the food is not steaming hot. They are good at informing me, and if I have any questions, they answer.
5 StarsFull starFull starFull starFull starFull star
April 2018
My loved one seemed to be pleased. They are working her hard! She is making some progress. They could use some more meal choices. Some are good, and some are so-so.
5 StarsFull starFull starFull starFull starFull star
April 2018
I would recommend it to anyone. The place is very clean, and the nurses are helpful and the food is good. My loved one is treated very kindly, and they are very accommodating. It is a very clean place. I like the meals. They taste good. The people come, but my loved one is trying to get his answers faster than what they give to him.
5 StarsFull starFull starFull starFull starFull star
April 2018
The therapy is really good. The nurses are good. The food seems to be fine. It's really good, but they don't have enough help. They should hire more.
5 StarsFull starFull starFull starFull starFull star
April 2018
My dad is doing pretty well, and I am still very impressed with the place there. The food is very nice. They are very informative. They answer our questions. They are very, very nice. My mom is very satisfied, too.
4 StarsFull starFull starFull starFull starGray star
April 2018
There were seven days with seven different nurses. I have to train each one on the needs of the patient. Every time I get one trained, there's a new one to train the next day. They are nice when they understand what is going. The need to do a better job scheduling. There's new people every day. The nurses are great, but whoever is in charge is not. There is the same problem with different staff coming in every day. One day there's a good cleaning lady, and the next day another just stands around chatting with nurses and not cleaning the room. One day they have one person delivering meals, and another they have no clue who anyone is. The dining experience is not good because of the change of the personnel. They serve the food late because they don't know who is who. The food seems good, though. They don't keep me informed; I inform them! I have to explain everything to each person.
4 StarsFull starFull starFull starFull starGray star
April 2018
My loved one is getting wonderful care and medically great care. It depends what aide is on for the night as far as how long he has to wait for help. They are not answering the button for help fast enough. He gets a little aggravated when he has to wait 10 to 15 minutes for help. They clean every day, and his bathroom smells great. He has fallen and they call me to let me know they checked him out, and I always get a complete answer without anyone hiding things.
5 StarsFull starFull starFull starFull starFull star
April 2018
I haven't had any complaints. The patient-to-nurse ratio is too high, but the care is good. They need more staff.
4 StarsFull starFull starFull starFull starGray star
April 2018
My uncle has not complained about the nurses. The soups are hot. The bathroom sink had shavings all over it. The bathroom smells.. It would be nice if they could leave me messages when they call and I don't pick up. I have to hunt them down when I have questions. We ask for simple thing to be fixed or taken care of, and they don't do it.
4 StarsFull starFull starFull starFull starGray star
April 2018
Everybody is really friendly. They call me with an update every Wednesday. My loved one called me last night and needed to be changed, and no one came to help her. I called the nurses' station and had her looked at.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everybody is caring and the rehab is very good. It is very clean. The meals are good. I think they are good at keeping me informed.
5 StarsFull starFull starFull starFull starFull star
April 2018
They are very nice people here. We are very happy with everything here! They take care of my mother and keep everything clean. My mother is very happy. She loves the food. They call my sister and update her.
4 StarsFull starFull starFull starFull starGray star
April 2018
The facility is very clean. My loved one enjoys the meals. I've had no issues with nursing care. One social worker is outstanding with me! It seems that I have to do the more outreaching part. The doctor has been very good at reaching out to me, though.
4 StarsFull starFull starFull starFull starGray star
April 2018
The food is good. It's tasty. It's very clean. My loved one was in absolute pain from therapy. She was crying on the phone to me this morning because the way they pick her up, her arms are very sore. She said she couldn't sleep last night because she was in pain from the therapy. The morning when my loved one was supposed to be washed and that stuff, we had to have her home aide wash her and got her ready for breakfast and get her her clothes. She has to have bandages changed, and the aide that stays with her when she's home changes her bandages. The doctor gave her permission, because they were not changing them properly.
4 StarsFull starFull starFull starFull starGray star
April 2018
My mom likes it extremely. The rehab is great. There are some people who are great, and others that are poor. There was only one nurse that felt you did not have to separate the blood pressure pills to be given at different times in the day, and then she followed through after I explained this to her. The rest of the staff and the main desk are terrific. They are constantly keeping it clean. My mom is eating.
4 StarsFull starFull starFull starFull starGray star
April 2018
The therapy went really well. The nurses and staff were very, very good. Everybody was really nice. The place was very clean. The people that were doing the therapy said my therapy was very, very, very good, then all of a sudden they said I couldn't be released because my therapy was bad. I didn't understand it at all. When I challenged it, they said my therapy was really good. I was very confused. I wasn't informed too much about the way the meals worked.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everyone is very nice, and there are only a couple of problems with the night nurses. The nurses during the day have been excellent. The night nurses did not put my loved one's feet up. The night nurse did not give him his sleeping pill. The charts show they did give him the sleeping pill. He has not complained about the food. It has been very good. He likes everything. They are very good at informing me, and we met with the social worker yesterday.
5 StarsFull starFull starFull starFull starFull star
April 2018
They really go out of their way to try to give you everything you need to prepare you to go home. The rehab services are fantastic! Most of the nurses are really good. Most of the aides are fantastic. The social worker is a fantastic person. The meals are a little iffy, but you could always manage to ask them for something else if you don't like it, and they will get you something else.
5 StarsFull starFull starFull starFull starFull star
April 2018
I think it's great. My mom looks great when I see her. It's clean. The workers are very friendly. They seem to do a great job. They're all pretty good.
5 StarsFull starFull starFull starFull starFull star
April 2018
We are pleased with the overall care and staff. The staff is very helpful. They come on time with every call. My mom is very happy here. It is very clean. The food is nice, especially the soup. They are in contact with me on a daily basis. The staff is wonderful. Everybody is very nice.
5 StarsFull starFull starFull starFull starFull star
April 2018
I like the care that my loved one is getting. His mood and demeanor are upbeat. He is making progress. The staff is very attentive and helpful. They go out of their way to help. The food is fantastic. He is enjoying his stay. They are proactive and scheduled the meeting with the social worker in advance.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everybody's been very pleasant and accommodating, welcoming, and making my loved one feel comfortable. It's been very nice. Her nurse has been wonderful, compassionate, and very nice. The nursing administrator is accommodating. The ward nurse is also awesome. The admission director made it a very smooth transition in. I like being able to call in and get answers without any difficulties contacting people.
5 StarsFull starFull starFull starFull starFull star
April 2018
The staff is very friendly, and the nursing staff is on top of things and updates me when I need it. They are very good at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
April 2018
It has been fabulous. The only problem is that in the evening it is difficult to get some attention. The meals have been great. No one says anything unless I ask.
5 StarsFull starFull starFull starFull starFull star
April 2018
I haven't had any issues. My mother is progressing somewhat, the best that she can. The day nurses are wonderful. There was an issue where the night nurses didn't get to her quick enough. At night, they weren't really paying attention to her. Everybody's very friendly. It's very clean. My mother likes the meals. She doesn't complain about them. When I'm there, communication is OK, but now I'm trying to get the nurse. I've been calling, and nobody's answering.
4 StarsFull starFull starFull starFull starGray star
April 2018
There was some disorganization while I was there. Everyone seemed pretty nice. One of the evening nurses, and another one of my father's evening nurses gave information and were nice. They seemed to be more organized than other ones. Everyone was pretty nice.
4 StarsFull starFull starFull starFull starGray star
April 2018
Anything we've had, we've addressed directly, so I'd say things have improved as we had conversations. I would like little bit more information as to her status after doctor's visits and tests. The therapy is whenever she feels she's able. It's been very good. She's getting more mobile, so she's actually starting to see more improvement, so her demeanor has started to change. The only thing I wonder is whether it's once a day, or if they can offer more to a patient who's enthusiastic. There's a little bit rough handling of my mom, but the nurses are really good. They're very accommodating. They resolve things very quickly. If she feels like they're being a little rough, someone will come in and apologize. Everybody is very friendly there. The quantity of food is good. There's definitely enough in any given meal. There's nothing I would say is wrong with the food. You have to ask, and they will make something else if there is nothing that appeals to you on the menu. All you have to do is ask.
3 StarsFull starFull starFull starGray starGray star
April 2018
I have had to advocate extensively. I have spent all day there and he is not the floor he should be on. Today is the first day he is getting the care I believe he should be getting in rehab and the nursing care. Some of the people are very friendly. They are more caring here. You can see they care but all of the facilities do not hire enough staff. Hopefully therapy will improve now that an advocate got involved to request more therapy. They do not respond immediately like they should. It's very clean. My husband says the food is good but they are not following his diet. I'd recommend this rehab only with an advocate.
4 StarsFull starFull starFull starFull starGray star
March 2018
There was a particular nurse that was very attentive. They seem friendly enough. It's very clean. They are keeping me informed and I ask. They are short staffed though.
5 StarsFull starFull starFull starFull starFull star
June 2018
The staff treat you very well. I was actually here for rehab as well so I can go from that experience too. The other residents too as a whole are very friendly with each other. The therapy is very good. It is exceptionally clean.
5 StarsFull starFull starFull starFull starFull star
June 2018
It is a very nice place. It is clean and up to date. The staff is very attentive and friendly. I spoke with the social worker. I liked the administrator and she would say hi and ask how I am doing. She was very nice. My father particularly likes one of the nurses. The social worker that I spoke with this morning is well versed.
4 StarsFull starFull starFull starFull starGray star
June 2018
From what I've seen, we have no complaints.
5 StarsFull starFull starFull starFull starFull star
June 2018
Everyone is wonderful. My loved one was there last year and we were happy, and it is outstanding this time too. The cleanliness is outstanding. She said the food is good. They have been very very good about keeping me informed. I am basing a lot on last year's experience and this experience.
4 StarsFull starFull starFull starFull starGray star
June 2018
The rehab therapy was very good. My loved one likes three of the nurses and one of the aides. It is ridiculously clean. They are constantly cleaning. However she was in the hospital and they did not call me about this.
5 StarsFull starFull starFull starFull starFull star
June 2018
We have had a lot of experiences there and every one of the staff is kind and helpful and we have never experienced a bad moment there. One of the nurses and one of the aides are especially phenomenal. They are lovely and so helpful. Everything is perfect. They are above and beyond in all areas there.
4 StarsFull starFull starFull starFull starGray star
June 2018
The therapists are excellent with her. The nurses are giving her medication on time and we appreciate that. They force her to get out of bed now that she can at this point. They keep her engaged. When we first arrived, we had an issue with a CNA and she was not assessed. She was supposed to be in bed and the CNA made her get up on her own and this was not supposed to happen when she first got there. Other than that we are very satisfied.
5 StarsFull starFull starFull starFull starFull star
June 2018
I think the therapy is excellent. I admired the therapist, who really gets after the people for the work they need to do. They treat her very well. The nursing staff is totally great. Top notch. I like the fact that the patients can intermingle and eat outside. The communication has been excellent so far. Everyone there has done such a great job.
4 StarsFull starFull starFull starFull starGray star
June 2018
My loved one is doing pretty good and they are attentive. Sometimes they are slow to respond for help from the call light. The roommate is a little crazy with being loud and uncontrollable. It is hard to rest sometimes. Other than that it is okay. They are giving her time to do what she needs to do. The staff were all pretty good and tried to do the best they could and as fast as they could. The place is new. The update is pretty good and they have painted.
5 StarsFull starFull starFull starFull starFull star
June 2018
Everybody seems very attentive to her and much more than other facilities. They really want to help the patients. They come and get her for PT and give her various devices on the wheelchair for her arm. It's very, very clean. They are very happy to answer my questions.
5 StarsFull starFull starFull starFull starFull star
June 2018
He loves the place and the place is clean. They are doing a great job in the PT. He complains about the food though. He is picky. The food looks good to me. He likes the PT people and the social worker. He was there before and loves it there.
5 StarsFull starFull starFull starFull starFull star
June 2018
We are just so pleased here! The social workers, the overall staff were just so amazing. One staff member in particular walked me through everything and helped transitioning into the facility super smoothly! The team meetings were great. The social worker keeps me posted as well.
5 StarsFull starFull starFull starFull starFull star
June 2018
I have had no problem and everything I have asked has been done. My loved one is kept very clean and the place is clean. The staff are very good with him and me. The doctors keep me posted with what is going on with him. My sister is a dietitian and she said the food is good and the dining is nice. They sit together in the dining area and they wait on the residents. The dining is great from what I have seen here, compared to other facilities. We like one of his nurses and some of the CNAs go above and beyond.
5 StarsFull starFull starFull starFull starFull star
June 2018
Everyone is helpful and attentive. They help right away and answer my questions. There is no smell and everything is clean. The meals could use a little help. They could be a lot better. My loved one likes one of aides who works during the day.
5 StarsFull starFull starFull starFull starFull star
May 2018
The staff, facility and room are all very nice and friendly. I can have a meal with my loved one too. The meals are excellent. The therapists go beyond what they have to do. I am here all day. The staff are wonderful if we need something. We like one of the aides very much.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one gets really good care there.
2 StarsFull starFull starGray starGray starGray star
May 2018
The rehab therapy is great. There is not enough staff which contributes to most of the facility's problems. I would really like to see more volunteers in that could spend time with the patients. Maybe this would alleviate some of the struggles. There is no consistency with the nursing care. The nurses seem to have to relearn about their patients too often. Sometimes there is an hour and a half wait to the call button. The the third floor is rehab and I feel as though they can almost be forgotten about because they are more "with it," and staff can ask them to wait. This in turn seems to slow their progress getting better.
4 StarsFull starFull starFull starFull starGray star
May 2018
There is not much the therapists can do, but they try to do what they can. The staff is nice. There are very good people there. The help my loved one when she rings her bell. It's very clean. She is not happy with the food.
5 StarsFull starFull starFull starFull starFull star
May 2018
When we got there the welcome was phenomenal. The attention was good. This facility is so much better than the last one. The smiles are sincere from the staff and they seem to like working there.
5 StarsFull starFull starFull starFull starFull star
May 2018
They have been great. The staff and therapy is great. It is always clean. My mother enjoys the meals. They keep us very informed. We like the nurse. We also like one of the aides, who is fantastic. She is always bubbly and smiling. The aides work very, very hard.
4 StarsFull starFull starFull starFull starGray star
May 2018
The rehab is outstanding. I am there sometimes when my mother is getting the therapy. The aides are outstanding and they come immediately when called. I am concerned with the food service. The person handing out the food had gloves on and she kept messing with her hair and nose, which is inappropriate. Visitors were also going behind the serving area and this should not happen. The bathroom is not as clean as I would like it to be. The elevators are dirty and the sitting area near the elevator is not clean. The lights need to be cleaned.
4 StarsFull starFull starFull starFull starGray star
May 2018
The nurses and aides are very helpful. The floor is sticky. The food is fine. We had a nice meeting last week so I know what's going on. My loved one is a heavy sleeper and if he's asleep when it's time for his therapy, they do not try to wake him up and take him.
4 StarsFull starFull starFull starFull starGray star
May 2018
It is okay and the people treat my loved one very good. She likes the food. She likes all the staff. I do not know whether they are monitoring her condition.
4 StarsFull starFull starFull starFull starGray star
May 2018
I know they are busy, but my loved one has care needs that aren't always being met. It is getting better. The admissions director, social worker and nursing manager are all working to make things better and keep me informed.
5 StarsFull starFull starFull starFull starFull star
May 2018
This place blows me away. The people are very, very friendly. They seem like they care. Everything's good. My loved one seems to be doing good with the therapy. They're making her work out hard. The place is extremely clean. I don't think she's happy with the meals. They call me and let me know what's going on.
5 StarsFull starFull starFull starFull starFull star
May 2018
They seem to be very attentive and working with him when he is having pain. They are very friendly. He says it is good and he is fussy. I have not had a lot of people talking with me.
4 StarsFull starFull starFull starFull starGray star
May 2018
We have had only one bad experience with a nurse and aide. The food is good and it is very clean. The staff is wonderful. The therapists are wonderful. My loved one loves the nurse and her therapist.
4 StarsFull starFull starFull starFull starGray star
May 2018
She is in the hospital and is going back to the rehab. I am satisfied with the rehab. They are all very nice.
5 StarsFull starFull starFull starFull starFull star
May 2018
You could not ask for a better place. It is better than the hospital. If it was not for Venetian, my loved one might not have lived. That place is wonderful. I have nothing but praise for the place for the therapy and care. It is spotless and he is spotless. The sitting room and everything is perfect. I think the meals are fine. Every time the food is served it is perfect.
2 StarsFull starFull starGray starGray starGray star
May 2018
The therapists were pretty good. They helped my loved one and they are nice. The nurses are very understaffed and it takes a long time to get help. The rest of the staff is excellent. It is pretty clean. The food is horrible. I have to call several times before getting a call back. One of my calls to the social worker just wasn't returned at all.
4 StarsFull starFull starFull starFull starGray star
May 2018
The therapist was good. The rooms were excellent. The facility was fairly clean. The food could use some improvement. The staff didn't inform me of anything. I had to ask.
5 StarsFull starFull starFull starFull starFull star
May 2018
They have really good service. They take really good care of my husband. One of the nurses is very attentive. He hits the button, and they come help. It's very good.
5 StarsFull starFull starFull starFull starFull star
April 2018
He was there about 7 days and he liked it. He loved it and they did a very good job. They are clean. Meals are better than before. He was happy with the meals. I talked with the social worker. He is going back there. He like the therapist. The staff are all good.
4 StarsFull starFull starFull starFull starGray star
April 2018
They need to give more one on one attention to the patients. They need more staff.
5 StarsFull starFull starFull starFull starFull star
July 2018
She is being well cared for.
4 StarsFull starFull starFull starFull starGray star
July 2018
The nurses come when she calls. She is doing well with the therapy. They gave her ice for her knee. The nurses are nice and they get back to me when I have questions. They give what she wants.
4 StarsFull starFull starFull starFull starGray star
July 2018
Once they put her in the wheelchair she sits all day and she does not do much other than PT. The staff are always friendly with her though. Rehab has been really good. The nurses give her the medications. Everybody is friendly. The staff are very good but I have to inquire for updates.
4 StarsFull starFull starFull starFull starGray star
July 2018
Everybody is very friendly, supportive and helpful. It is very clean. The food is decent with no complaints. They are accommodating to whether he wants to stay in his room or go to the dining room. They give him hot coffee. The nurses are sweet and compliant.
5 StarsFull starFull starFull starFull starFull star
July 2018
It is a newer facility and it is clean and modern. She is happy for the most part. She is doing fine with the therapy, one to two hours a day. We only had only one issue with one nurse and we talked to the other nurses about it. The staff is very good. Everybody is very nice and they greet us when we go there. She is not that thrilled with the food. Not a lot of selection for the food.
5 StarsFull starFull starFull starFull starFull star
July 2018
The place is very clean and the staff go above and beyond from the top of the staff to the custodial people. You get a good feeling when you walk in there. I hear this from other families. I like the second floor nurse in charge on that floor. The place is really clean and I like the bird sanctuary and it is well maintained. I purchased some of the meals myself and ate with my dad. They keep in touch with me constantly. I like the social worker, she has been very nice and is keeping me in the loop.
4 StarsFull starFull starFull starFull starGray star
July 2018
This was his second time needing therapy and we requested this facility. We have been very pleased overall. He is making progress. The staff have been great! I think there was some miscommunication regarding his diet. I feel as though they should have reevaluated him.
3 StarsFull starFull starFull starGray starGray star
July 2018
The speech therapist is exceptional. They clean him nicely and it never smells. The first week went great. They were very attentive. They don't re position and I see that he is is starting to get bed sores. The repositioning needs to happen more.
5 StarsFull starFull starFull starFull starFull star
July 2018
They're very attentive, it's clean, the meals are good. My only problem is that they change medications now and then without notifying me. They're wonderful, they're caring and they're very sensitive people. The staff is fantastic. Everybody I've come into contact with has gone above and beyond. The aide takes care of my loved one very well. Most of the meals are great. Sometimes they miss the mark, but not often. I think they could do a little better on keeping me informed. Especially when they take him off medications, so I know what's going on.
4 StarsFull starFull starFull starFull starGray star
July 2018
The therapists are very good. I like the speech therapist. There were a couple of incidents where he was not as clean as he should be.
2 StarsFull starFull starGray starGray starGray star
July 2018
The food is great and the place is nice and clean. I like the nursing supervisor. However I feel the place is understaffed and overworked with one nurse to 15 patients. The staff are friendly and they try. They do not listen and when they roll her over and her skin is fragile. She bruises easily.
5 StarsFull starFull starFull starFull starFull star
June 2018
We are happy with services and she is happy there. The therapists help her too a lot. We like many of the staff members. It is very clean, too. We had only one ongoing issue and hopefully it is resolved.
5 StarsFull starFull starFull starFull starFull star
June 2018
This is the happiest my mother has been in a long time. Every staff member came in the room to introduce themselves. They accommodate every request I have had. She is walking 20 to 30 feet with a walker and she could not walk not even 5 steps when she got there. It is immaculate with no smell.hey gave her a beautiful room.
4 StarsFull starFull starFull starFull starGray star
October 2018
The facility is modern, clean, spacious, and well equipped and the people seem to care. From the receptionist to all others, everyone is friendly. The nurses seem to be patient and care about him. I'm very happy. It's very clean. Their communication could be better. I end up initiating communication.
4 StarsFull starFull starFull starFull starGray star
October 2018
It seems as though they have staff members that are very nice and providing great care and other staff members that have poor attitudes and not as responsive when providing care. It takes a long time for staff members to answer her call light. On one occasion when I visited my mother stated that she had her call light on for 25 minutes before I came - no one had checked on her up until this point. The doctor has been great and nice and helpful. The doctor's communication was very good. I have to be present to get information at this point. Also, some of the communication from staff members is not the friendliest. Someone did reach out from the facility to let me know they were scheduling tests. Some of the staff members have a poor attitude.
4 StarsFull starFull starFull starFull starGray star
October 2018
They seem very nice and she does not have any great needs. The nurses are adequate. The staff are very nice and her aide is very nice. All of the receptionists are incredibly helpful. It's very clean. They are very attentive with cleanliness. She is happy someone is cooking for her. She seems very satisfied with it. The social worker should have given more options. I blame the system for all of this. The administrator was not available and acted like I needed to contact her at another time and she did not get back to me.
4 StarsFull starFull starFull starFull starGray star
October 2018
I think she does well here but not enough staff on the weekends. As far as her therapy is going they are diong good with her. The nurses come in for the meds. The staff are very good at taking care of her. Everyone has been friendly. As far as I can see it is clean. Everything is bland because it has to be. Physical therapy is communicating with me but I have not seen a doctor yet.
3 StarsFull starFull starFull starGray starGray star
October 2018
My loved one is getting stronger. I would like more nursing care. Everybody is different and they do not have enough staff there. They have too many people to care for. They are pretty friendly. My mother is fine with the food. All of the staff could improve with their communication.
5 StarsFull starFull starFull starFull starFull star
September 2018
I visited her there and they are giving her the therapy she needs and her medication is given to her. The staff is under staffed. So far so good though, with great services. I like the bathrooms and they come in and clean up. The maintenance people are great. They feed her healthy food. The front desk transfers me right away to her line and when I leave a message they call me back right away.
2 StarsFull starFull starGray starGray starGray star
September 2018
The therapist seems very good. My loved one has to wait long time for a bed pan. He's used to being in a hospital where there are more people. The meals are terrible and my loved one has not received a hot meal since he has been there.
5 StarsFull starFull starFull starFull starFull star
September 2018
The care is good, everyone treats you nice. They give proper care. Both my wife and mother are there. The social worker and admin do especially well at communicating.
5 StarsFull starFull starFull starFull starFull star
September 2018
They are very caring. They are concerned about him and they provide great care. The therapists are real nice. The staff are very friendly and helpful. The person in charge is very nice. They give him chopped food and thickened drinks to help him. The people in the kitchen are very friendly and they remembered us from another time.
4 StarsFull starFull starFull starFull starGray star
September 2018
From our experience as visitors, it's nice. Everybody seems nice and really friendly. The nurses are pretty good. They seem very attentive. My mom says the meals are good.
3 StarsFull starFull starFull starGray starGray star
September 2018
The staff is very friendly and they care for my loved one. There's issues with the medications and communication and all so it's not going too well. We haven't been contacted by nurses or medical team so far but it's early on.
5 StarsFull starFull starFull starFull starFull star
September 2018
I'd recommend Venetian to a friend.
4 StarsFull starFull starFull starFull starGray star
September 2018
The staff is wonderful. They have answered all our questions, no problems. They try to work with my loved one in rehab but he's too weak. Not really their fault, but not a lot of experience yet. The meals smell good but he's not eating food right now.
4 StarsFull starFull starFull starFull starGray star
September 2018
I think it is very clean and the help seems to be pretty good. The staff seem to be nice. When I'm there, I see a nurse here or there and not that many coming in. It is very clean. We are not too crazy about the food.
5 StarsFull starFull starFull starFull starFull star
September 2018
So far the therapy is excellent. As a whole, everything that's done, from entering, to the hallways, to the people - it is all well done and managed. The staff are all nice. The nursing care is excellent. The food is good and like home cooking. There is excellent dining in the facility! They all communicate well with me and it's very easy. The ladies are really great.
4 StarsFull starFull starFull starFull starGray star
September 2018
It is new and clean and the staff are very attentive to my mother's needs. One of the male aides is really good. He works in the evening.
3 StarsFull starFull starFull starGray starGray star
September 2018
The staff are very friendly. It is very clean. There have been some issues though. It's been a bit difficult with the rehab and I was agitated with them, then it worked out. It's my mother. Communication is a bit tricky. I am most concerned about the rehab and by the time I get there there are no notes and they cannot see their system. I can't be there all day so had to call the rehab at work. In general they do keep in touch with me though. Also she is not liking the food that much.
4 StarsFull starFull starFull starFull starGray star
September 2018
I'd recommend the Venetian overall. The presentation of their food is poor though and the soups are horrible.
5 StarsFull starFull starFull starFull starFull star
September 2018
The place is very nice and clean. Everything I have seen is very nice. It seems like they take care of the patients well. They explain in detail what is going on. My loved one says the therapists are doing very well with her to help her be mobile. The staff is very friendly. I have no complaints about the nursing care.
4 StarsFull starFull starFull starFull starGray star
September 2018
The nurses are great. It's very clean. The food is very good and I'm impressed with the portions. Overall they are very good at providing adequate care but there are areas they could improve. The therapists are very strong technically and very good with the patients. Everyone is great but there are always a few challenges in the mix. The staff are as supportive as can be. They are very good at reaching out to me. Ultimately in my experience there has been a limitation. She has been there three times. There have been challenges with the physicians, who are not as competent as could be, and the aides are not as confident this time.
4 StarsFull starFull starFull starFull starGray star
September 2018
I don't have any experience in this and nothing to compare it to. I have no problems with the staff. My loved one is getting therapy every day. The staff are very friendly. I am proactive so I go talk to them. It's clean, they are trying very well. He doesn't like the food at all. They need a lot of improvement in that.
5 StarsFull starFull starFull starFull starFull star
September 2018
I like how it's a home away home. The staff is courteous, insightful, and available to help! The nurses are pleasant. My loved one is unique and she's come a long way so far. Everybody is great and the front desk is very helpful.
4 StarsFull starFull starFull starFull starGray star
September 2018
Overall Venetian provides very good care. I like the quality of service and feedback, and competence in the therapy department. The nursing care is pretty good. They are nice to the families but not as nice to the patients. The staff could be more responsive. The cleanliness is pretty good. The social service piece is good. There is good communication between departments so that the care is synchronized.
5 StarsFull starFull starFull starFull starFull star
September 2018
The people are real nice. I don't particularly like the food. They communication is good. They are focused on getting me stronger.
5 StarsFull starFull starFull starFull starFull star
September 2018
I liked what I observed. Today the rehab seemed okay. The facility looks pretty good.
4 StarsFull starFull starFull starFull starGray star
September 2018
The facility is beautiful, it is very clean. So far it has been a great experience. It is nice that the facility offers games and entertainment for patients and their visitors. It has a nice area, we are able to go outside and enjoy time together. I just have a couple suggestions for the facility at this point: It would be nice to have a person that greets you at the door. This person is kind of a go-to person should you have concerns. We have been at other facilities in the past and there was one in particular that offered this and this made the experience very comforting. Sometimes more professional attitudes from the staff would be nice. Also I feel as though having more options available for patients that cannot or will not eat what is available would be great.
5 StarsFull starFull starFull starFull starFull star
September 2018
It all seems good at Venetian.
4 StarsFull starFull starFull starFull starGray star
September 2018
The food is excellent and they've been able to keep my mom in good spirits. Mom brags about how well she is doing. She loves it there and the people are wonderful. The nursing care is excellent. The night staff is a little short though. It's very clean. Mom really loves the food. They have not communicated so much lately but mom has improved so maybe there just doesn't need to be as much.
5 StarsFull starFull starFull starFull starFull star
August 2018
Everyone is nice to my loved one there. The nurses are very nice to him. Everyone was straight with him and they talk to his wife all the time. They have very good food, he was shocked.
3 StarsFull starFull starFull starGray starGray star
August 2018
We are still transitioning so things are smoothing out as we go. So far I am satisfied with the level of communication from the facility.
4 StarsFull starFull starFull starFull starGray star
August 2018
Everyone is polite and helpful. They are very friendly. The cleanliness improved after a while. In the beginning the communication was not good, and it is better now.
5 StarsFull starFull starFull starFull starFull star
October 2018
Everybody has been absolutely wonderful. The rehab therapy, nurses and aides all wonderful. The women from food service and speech therapy are lovely. I have had contact with the nursing supervisor and doctor and it is really good. There was a mix up with a room not being open for the rehab floor and then she had to move and it was a surprise. The food could be a little better. There were times she had to call for her food to make sure she had her meals.
3 StarsFull starFull starFull starGray starGray star
October 2018
My mother moved her to a different part of the facility and it is a little better. She is not having a great experience. She has had issues to get help in a timely manner. She was told many times to do things herself. The room and building is actually clean and the appearance is nice. One of the nurses was having an attitude toward me. I do not get any communication regarding her care and it is like pulling teeth to find out. Also, the food is cold.
4 StarsFull starFull starFull starFull starGray star
October 2018
It is a very pleasant atmosphere and it was nice and clean. I liked the rooms set up and they were almost private rooms even with a room mate. The therapy was wonderful. The staff were all pretty nice. The meal times were chaotic in the dining room with running out of things. It was not well organized. The food looked fine with a good selection and alternatives. I was confused with who was taking care of my husband. I never saw the same nurse twice. The social worker was hospitable and knowledgeable.
3 StarsFull starFull starFull starGray starGray star
October 2018
It has been very difficult getting information from the facility. I am not near by so I rely on being able to contact the facility. The only way I have been able to get information is from her personal caregiver.
4 StarsFull starFull starFull starFull starGray star
October 2018
All the nurses are very professional and compassionate, and one nurse in particular is very excellent. The food sometimes arrives cold and my loved one likes hot food.
5 StarsFull starFull starFull starFull starFull star
October 2018
All of the nursing staff is very kind and it is very nice and clean. They care and do a good job. The therapists always answer my questions. The nurses have been very nice. The staff are always cleaning.
4 StarsFull starFull starFull starFull starGray star
October 2018
Rehab is very good. My dad looks great and have him walking already. It looks pretty clean. The first day we got there they lost my dad's glasses and they never found them. He needs the social workers to help him since he does not have anyone with POA. They have called me twice and are pretty qualified. But they are messing up the numbers to call - they need to call me, his son.
4 StarsFull starFull starFull starFull starGray star
October 2018
So far we are so pleased with the experience at Venetian. I would like to mention a staff member that has made a huge difference in my stay so far: this aide is MAGNIFICENT! She seems to be the one that makes a difference, she encourages my loved one, and she is absolutely amazing. Another staff member also has been such a help! She's been such a pick-me-up! At times, communication has been a little iffy because I do not fully understand them and the information is not straight forward. I did meet with the doctor on the first day and he was very helpful and went over everything in detail.
5 StarsFull starFull starFull starFull starFull star
October 2018
I have never had a concern about any of the staff members at the facility. They are all very friendly!
3 StarsFull starFull starFull starGray starGray star
October 2018
The therapists were good. I don't believe the rehab should be mixing in rehab patients with regular patrons. My loved one's roommate was yelling all night so she couldn't get any rest. It needs to be a healthy environment for someone who's there for rehab, regular residents should have a separate floor from rehab. She didn't like the food, I had to bring her outside food everyday. Some information is not given to the patients. We had trouble with scheduling a doctor's appointment.
5 StarsFull starFull starFull starFull starFull star
October 2018
When my mom asks for something, they are there right away. The rehab doesn't push too hard but work with her still.
5 StarsFull starFull starFull starFull starFull star
October 2018
They were very nice and they were all friendly. The care was good and kept my mom comfortable in her final days. There were two doctors who were very good. Every time I called they called me right back. The nurses were very nice. There was a male nurse was very nice and all of the nurses were very helpful and nice. It is very bright and clean. The nurses communicated very well.
5 StarsFull starFull starFull starFull starFull star
October 2018
We could not be happier with the facility! I can't even pick one staff member over another! My husband did not want to go to rehab in the first place, and he has been at the facility for a couple weeks now. We are so happy with the decision we made to come here and they have him making great strides in such a short amount of time! I am a registered nurse, and as a registered nurse, we tend to be more selective with care and I can vouch that this place is absolutely fantastic. The place is immaculate, too!
4 StarsFull starFull starFull starFull starGray star
October 2018
It's good, and really clean.
4 StarsFull starFull starFull starFull starGray star
October 2018
The aides and nurses are attentive. It's always clean. They look out and make sure everyone is okay. The staff give information and are helpful. We see nurses, you can stop them and they will tell you everything that's going on. They are constantly cleaning! They are are on top of it and getting used to what she can and can't have with her diet restrictions.
4 StarsFull starFull starFull starFull starGray star
October 2018
The facility looked very neat and cared for. My loved one is not too happy with the meals. I was there for his lunch and it was not appealing and the meals are cold.
3 StarsFull starFull starFull starGray starGray star
January 2019
Therapy is very good. I am happy with the therapy part. They're pretty friendly. It's very clean. Everybody is great except for one aide. There is poor communication between the aides and nurses but things are getting better. The food is horrible. When my father tells me the hospital food is better, it's bad!
2 StarsFull starFull starGray starGray starGray star
January 2019
They do not have beds for a long-term patient. My loved one has been sent to the hospital countless times. The social worker could not help.
5 StarsFull starFull starFull starFull starFull star
December 2018
It's spotless and the physical therapist is amazing. The nurses are amazing. They are in there checking on my mother. It's very clean and does not smell at all. They do the floors and shine them up. It is beautiful and like a hotel. Now they treat mother very well. One person got them on the ball. I have walked in and seen aides sleeping and people are calling out for help all the time. The aides say things like "She is a pain" or "She ate, she won't remember." They try to make them think the patients are crazy. The communication needs to be improved. They never keep us informed, we have to ask them everything.
4 StarsFull starFull starFull starFull starGray star
December 2018
The facility is new, clean, and bright. It has enough space. It's very clean and they are always cleaning. The staff has been fine. I did get thorough feedback with them with phone call updates. They were very informative and the social worker was very helpful and the wound nurse was informative. When I am there for a few hours a day, I have to go and ask for help sometimes. The first week was great with communication but it was quieter during the holidays.
4 StarsFull starFull starFull starFull starGray star
December 2018
It seems to be okay. The staff has been very nice and helpful. I know they have a lot of people to tend to, but so far its been much better than other facilities. They are doing a good job. They are very nice about it. They are friendly. It's very clean. The food is good. Both my parents are there and sometimes I wish they would be a little quicker.
5 StarsFull starFull starFull starFull starFull star
December 2018
Therapy is really good. I have no complaints. They all are nice. I would 100% recommend the facility.
3 StarsFull starFull starFull starGray starGray star
December 2018
The place is very nice and clean. It's been okay. Cleanliness and appearance of the facility is fine. They give her a meal but they do not feed her and she needs help with picking up the spoon. My loved one is having some trouble getting prompt attention and is always complaining about the service. It is taking a while to get pain medication. They could communicate better with the patient and the nurses and aides do not communicate with my loved one much.
5 StarsFull starFull starFull starFull starFull star
December 2018
It's a really nice place. My loved one is doing well there. The staff is good. They are all nice. It's very clean.
3 StarsFull starFull starFull starGray starGray star
December 2018
Therapy has been good and we are seeing improvement. Today I took my loved one to the doctor's appointment and I was really able to see the progress made since getting to the facility. I was so happy! It's very clean! I receive a lot of communication.
4 StarsFull starFull starFull starFull starGray star
December 2018
The place is beautiful, nice, and clean. The food great and therapy is wonderful. The day staff great. They are very friendly and nice. The place is spotless. The meals are delicious. They do a great job to let me know about everything. The nighttime staff is not as good.
4 StarsFull starFull starFull starFull starGray star
December 2018
They are very friendly. Communication has not been too good. I had to call today about some things because I had not heard from them yet. I have been trying to meet with the house doctor but have not heard from them.
5 StarsFull starFull starFull starFull starFull star
December 2018
My loved one has been happy with it. It looks like my loved one is improving. If my loved one is pleased then I am pleased. Overall it has been good. They've tried to be accommodating and are always pleasant. All the food service areas are always cleaned. I see the room is clean, but I don't see them do them do it. The food is good. When I tried to call someone, they got back to me in a timely manner. There have been problems with communication between the doctors and the nurses. For the most part, I have been happy. There's been a couple glitches here and there.
5 StarsFull starFull starFull starFull starFull star
December 2018
Everything has been wonderful.
5 StarsFull starFull starFull starFull starFull star
December 2018
They are doing a great job. My loved one seems to be doing better with the therapy. They have been helpful. The staff is very very nice and caring. They always greet you. My loved one is not crazy about the food and does not like it.
4 StarsFull starFull starFull starFull starGray star
December 2018
The nurses were all very good. They were very pleasant but are short of staff. I think they have to hire more nurses. My loved one is a picky eater. No one informed me of anything. When I called there was someone who would answer my questions and updated me on my loved one's situation.
5 StarsFull starFull starFull starFull starFull star
December 2018
They are a caring and hardworking staff. It was tremendous. The facility itself, is kept so clean and set up with the patients needs in mind. The therapist couldn't have been any better. It was excellent. They work so hard, I wish they could have more on staff, but the ones that were there were so hard working. Everyone that worked my husband were excellent. The patient's room, the cafeteria, bathrooms, the facility was very clean all over. For the most part, what we enjoyed most was breakfast and the lunch. There could be some improvement with the dinner meals. I liked the way they served each course. Communication was very good.
4 StarsFull starFull starFull starFull starGray star
December 2018
My mother says she is doing well. The people seem nice and they seem okay. The Social Worker is very nice. They all seem pretty friendly. It's nice. This is the nicest place she has been to. It's nursing home food. You are not getting 5-star meals here. Communication might need to improve. I always have to search someone out. Nobody is calling me at home and giving me daily updates. One night, I did call there when I knew I couldn't come to see my mom and someone did go and take to the phone to her and did let her know I wouldn't make it there that night. They need to be checked on more.
1 StarFull starGray starGray starGray starGray star
December 2018
The staff is very nice. My mother does not like any of the food. Communication has been very good. The social worker was very pleasant and social. I just feel the service there is horrible. We have to wait 30 to 40 minutes for someone to come and help when my loved one had to go to the bathroom but it could have been an emergency. We are not happy with the place. The nurses are a little on the rude side.
1 StarFull starGray starGray starGray starGray star
December 2018
They are doing their best. The staff is pretty good. They are doing the housekeeping and cleaning in here. I got filled in on some information today but not up until this point. The food they give me is always cold. They bring it and microwave it. The selection of food is pathetic. I need protein. The aides do not understand English. This is the worst experience of my life.
3 StarsFull starFull starFull starGray starGray star
November 2018
Everything seemed alright. My father-in-law hates the food. He says cannot eat it and that it makes him ill. My father-in-law can be stickler though.
3 StarsFull starFull starFull starGray starGray star
November 2018
Some of the people there aren't the most cordial, helpful, or understanding. The people in the REHAB are understanding, helpful, and cordial. Some nurses are wonderful and some are not. It is inconsistent. I work in a hospital, so I'd say it needs more attention in the bathroom and the room. They have menu that you pick from, and they also tell you have alternative menu things that can be served anyway. But they never have the items on the alternate menu. I shouldn't have to go the the nurse supervisor to answer my questions. The nurse taking of her should be able to answer it.
4 StarsFull starFull starFull starFull starGray star
November 2018
I think the nurses and aides are good. I have no complaints. The rehab is good. The nursing care is excellent. She likes all of staff. The floors are waxed and it is clean. The meals could be a little better and she is picky. I have to bring her food. Everybody communicates well.
5 StarsFull starFull starFull starFull starFull star
November 2018
The people are magnificent! They asked if my sister wanted to go back to her apartment, and she said no, I love it here! I give it the max! The rehab and nursing care - beautiful! She was like a vegetable before, now she is moving with her cane. We have been to a lot of places. We are so lucky to get this place. You feel like they are part of your family. They talk to us like they want to help. We have a great, great team there. I feel so comfortable having her there! The administrator is great. She explained everything to me and took me and a tour. I have been to 3 or 4 places before, this one looks like it was built yesterday! My sister, she said the food is very, very, tasty. The even give you coffee in mugs like you are in restaurant. They ask me questions like what kind of food, medicine, and activities she needs. They leave no stone unturned!
3 StarsFull starFull starFull starGray starGray star
November 2018
It is very clean. The first 2 rounds of meds they did not give them to him. He doesn't like the food. Not much in daily choices that they give him. I have not heard from anyone. They did not call or talk to me when he was admitted.
5 StarsFull starFull starFull starFull starFull star
November 2018
It is very good. He was there for a long time a few years ago and came back. He liked it very much and they did a lot for him.The previous coordinator was good when he was there before. When he was there before he got involved with the recreational things. Communication is very good too. When he was there before they always called me. The previous coordinator was good when he was there before.
4 StarsFull starFull starFull starFull starGray star
November 2018
My loved one has made a lot of progress since he has been here. He has had good nursing care. My loved one is happy with everybody here. They are very accommodating. The room is cleaned every day and the dining room is very clean. For the most part the food is pretty good. I even eat here a few times a week. There was one situation where it was 10 am and not had breakfast yet, once I addressed that, it was no longer an issue.
5 StarsFull starFull starFull starFull starFull star
November 2018
According to my loved one, they are treating her nice and the staff is all helpful. My loved one is very pleased with the services. My loved one gets therapy twice a day and is making a little progress. The meals are okay.
3 StarsFull starFull starFull starGray starGray star
November 2018
They call me right away when there's something wrong. It's a nice place, everyone is pretty nice. I think they take pretty decent care of my mother, but there's a lot of things that I see that I don't really care for. I bought her things and I came up a week later and it's not even on the bed anymore. She's missing a blanket and shirts and a couple of charms off her necklace. I understand things happen, but it's been 3 or 4 blankets now. I mean it's not like she has her own private nurse, and they have to deal with everyone. I notice when I'm there, things get taken care of better than when I'm not. It feels like they don't listen to older people. They're very friendly when I'm there. There's right on target when I'm there. My mother tells me things, and some things I don't like. She was yelling to get someone in the room because she needed someone to help her adjust her bed and people were walking by no one was stopping in to help. The facility is clean, but the rooms look like they could use some more attention.
5 StarsFull starFull starFull starFull starFull star
November 2018
They do take care of them. The therapy is going well and my loved one is starting to walk. Everybody is very good. They check in every three hours. Everything is good right now. They are very kind and lovely. It is very beautiful and clean. The meals are very good. They give a menu for him to choose from and change the food if he does not like it. Everybody is good.
5 StarsFull starFull starFull starFull starFull star
November 2018
Very happy with it here. They take very good care of my loved one. It is very clean and nice. Meals could be better.
4 StarsFull starFull starFull starFull starGray star
November 2018
Everyone has been nice that I have encountered. Every time I am there I have not seen anything that would be an issue. They are always cleaning. My loved one does not like the food. The quality of the food is not good but the service and staff are all on top of everything. The director and the social worker both communicate well.
5 StarsFull starFull starFull starFull starFull star
November 2018
It's clean. The nurses are good.
5 StarsFull starFull starFull starFull starFull star
November 2018
I have family members in other facilities and this one is wonderful. They are kind and patient and understanding and very nice with caring personalities. They are very sweet and very wonderful. Very good food. They call me and return my calls which is excellent.
5 StarsFull starFull starFull starFull starFull star
November 2018
They are wonderful and we like the place. What I what I want to know I just ask and the social worker. What we ask they bring. It is clean, very clean. My loved one doesn't like the food much.
4 StarsFull starFull starFull starFull starGray star
November 2018
The whole place was amazingly clean. It's a very beautiful place. They are great. My dad liked the nurses. Director of Admissions was a huge help. She was awesome. The social worker was great too. The food was great. There was an incident that was not handled well and properly.
4 StarsFull starFull starFull starFull starGray star
November 2018
It's very clean. The meals are great. There are times when she needs attention and it takes a while.
5 StarsFull starFull starFull starFull starFull star
November 2018
They handle every situation that comes up and they have a good attitude and are caring for the patients. My loved one is very satisfied with the therapy. They are always cleaning and it is always clean. The meals are good for the most part and my loved one is satisfied with the food. I have no problem but there was a little miscommunication with the transport but it was very early in the morning.
5 StarsFull starFull starFull starFull starFull star
October 2018
Some of the nurses remember my loved one from the past and everyone is very nice. My loved one likes the atmosphere. The floors, the bathrooms, and the rooms are very clean. My loved one loves the food there. Everyone calls and they are very informative.
3 StarsFull starFull starFull starGray starGray star
October 2018
There are very nice nurses there. The nurses went out of their way to communicate with me. When they come and answer the buzzer, they shut it off and say they will be back and do not come for a very long time. I do not like them at all. No one is friendly and no one smiles. The cleaning lady was the only one that was nice. She told someone to help me and they did. My loved one did not get what asked for on the menu.
4 StarsFull starFull starFull starFull starGray star
October 2018
My loved one is improving. We like the woman who brings her food tray in and asks if she needs anything. She is very helpful. It is clean and there is no debris on the floor and the bathroom is clean. The food is average. The social worker communicates with me. I gave my initial complaints and they responded well to my complaints. The services are chaotic on the weekend because they do not have regular nurses. It takes a long time to get help. On the weekend they do not change the sheets for the bed.
5 StarsFull starFull starFull starFull starFull star
January 2019
They are really nice and helpful at Venetian. Everything about them is very very nice. It is nice and neat and spotless. We talk all of the time. They have a very friendly staff. The therapy is kind of slow. I wish they did a little bit more with him.
5 StarsFull starFull starFull starFull starFull star
January 2019
My mom's needs are met and she is being taken care of. The aides get to her quickly and she is getting better. She is even socializing, which she wasn't doing at home. The therapists have been really engaging. You get your nice people and your not so nice people though. There is not enough selection for meals.
5 StarsFull starFull starFull starFull starFull star
January 2019
Everything is so organized and so clean. I feel very comfortable with him there. Every time I need feedback, head of the department always has an answer for me. He is very happy with the meals, so I'm happy.
4 StarsFull starFull starFull starFull starGray star
January 2019
Venetian is better than the hospital! She likes the therapy a lot.
5 StarsFull starFull starFull starFull starFull star
January 2019
The therapy is excellent. My wife was also there, and it was excellent then as well. The social worker is great. I think the meals are good. But mother thinks not. She says it's too salty, because we don't normally use salt. So, everything is too salty.
5 StarsFull starFull starFull starFull starFull star
January 2019
So far so good, the food is really nice and the Rehab gives her treatment 2 hours a day and I see a very good improvement for her . She seems to be really happy. They treat her pretty nice and make sure they get her medication. It is very clean.
2 StarsFull starFull starGray starGray starGray star
January 2019
The rehab part is good. I definitely would recommend it for rehab, which is the reason she is there. It looks brand new. I used the bathroom for visitors, and I have to say it it definitely clean. She is not happy about the meals and some of the aides that have taken care of her. So far everyone that I've met has been very friendly.
2 StarsFull starFull starGray starGray starGray star
January 2019
It's a lack of care. The communication to the patients and the loved ones needs improvement. My dad has no vocals, for him to answer he has to have them read his eyes or lips. The nurses don't communicate to me at all.
5 StarsFull starFull starFull starFull starFull star
January 2019
Everything there has been perfect. They inform us pretty much every day.
5 StarsFull starFull starFull starFull starFull star
January 2019
They are very good here. The are excellent as far as everything goes. My husband is doing much better. If you had a higher number than 5 stars, I would give it! The staff take their time. It's very friendly down there. The food is a little confusing, but I talked to dietitian and they figured it out.
5 StarsFull starFull starFull starFull starFull star
January 2019
My opinion of the nurses is very high. I am there when they help. The meals are fair, there is a lot of stuff she doesn't like.
5 StarsFull starFull starFull starFull starFull star
January 2019
The nurses are very, very kind. The staff are very good and up on things like what patients can eat. It's very clean and no odors. One of the only ones I have ever been in that is this clean! The meals are very good. When we go to the staff they inform us, they are very informative and keep you up to date on everything.
5 StarsFull starFull starFull starFull starFull star
January 2019
They are really good, very friendly and helpful. If there are issues they will try to solve them. Her bed is always clean and she is always tidied up in the morning. I feel like they could be more staffed. The therapists are good. They are very nice. But, I feel like it could use more pressure, to be more effective. They could be a little more strict on her diet. Communication is good now. I get weekly calls from the social worker. I would like to have weekly phone meetings with the physical therapist, occupational therapist,and with the social worker.
4 StarsFull starFull starFull starFull starGray star
January 2019
My dad liked the rehab. There were communication problems with the nurses though. There was not a lot of communication and they did not answer our questions.
5 StarsFull starFull starFull starFull starFull star
February 2019
The representatives that work there are all very all hands-on with the patient. They just don't peek in the room, they come in to help you. They take the time to listen. The facility itself is clean, organized, and neat. That was one of the reasons why we wanted her here. We did our research. There is plenty of space. It's a newer building and state of the art. My mom is a picky eater, and they cater to her to make sure she eats. For instance, she had chicken tenders and it was real white meat chicken. She actually went to dining room for diner, lunch and breakfast.
4 StarsFull starFull starFull starFull starGray star
February 2019
The meals are 100% great! So far it is okay. Sometimes the nurses are delayed after he calls. It's very good. The only complaint is nighttime when he calls it's delayed.
3 StarsFull starFull starFull starGray starGray star
February 2019
It has been a decent experience.
4 StarsFull starFull starFull starFull starGray star
February 2019
I'd recommend the Venetian!
4 StarsFull starFull starFull starFull starGray star
February 2019
Mom has been here four times and obviously we like The Venetian. She loves the therapy! She is happy after therapy. They are very obliging as far as telling them what I think she needs. They encourage her if she is in a bad mood. The nurses are super. The staff are very nice and they are great. The aides are super too. It's exceptionally clean. Constantly someone is mopping and they are on the ball and the floors shine. They come to clean up if she spills something.
5 StarsFull starFull starFull starFull starFull star
February 2019
It's a nice place. It's kind of a home setting. The therapists are very gentle, nice, and understanding. They give him time to catch his breath if he needs to. They have helped me with a lot of paperwork. It is overwhelming. But we are working on it. The cleanliness is perfect! He has been here before. it is top shop. It's well decorated and well equipped. The meals are terrific. Always items from the menu are always available. Communication is very good. They have called me about the rehab and options that we have.
4 StarsFull starFull starFull starFull starGray star
February 2019
The staff are good. It is very nice in general. The activities are a nice set up. His social worker is very helpful. Today at 10 am, he just had a T-shirt and a blanket over him but he was not wearing his gown. He seems to be okay with the place and he did say he liked it there.
2 StarsFull starFull starGray starGray starGray star
February 2019
It's a new facility. It's clean. When she first got there, they were short staffed. Her bed wasn't even made. There are a lot of long term patients on the rehab floor. There's only one nurse who has communicated well and the food is awful.
3 StarsFull starFull starFull starGray starGray star
February 2019
I used the facility for respite stay for my loved one. Overall we like the facility and she has said that she would prefer to go here when we need to use a facility. I do have a concern about how they had her in a wheelchair for quite some time during the day.
5 StarsFull starFull starFull starFull starFull star
February 2019
The most important thing is the care of the resident, and she has gotten very good nurses and aides. The food looks very good and she raves about it. It's clean from time you step in the lobby all the way to residents' bathrooms. Everything is clean. There is one special aide on the first floor who takes extra good care of my mom. One of the nursing supervisors and the the social worker do well with communicating with me.
5 StarsFull starFull starFull starFull starFull star
February 2019
I recommend this facility to everybody! There have been so many friendly faces. It is nice because when you walk in the staff know you by name. It really is a remarkable place. It's an extremely clean facility. The man that I always see that we met does such a nice job. I'm sure it's not easy to keep this place smelling as fresh as it does! He does an excellent job always keeping it clean. The meals have kept my mother so happy. This is the reason she loves this place. She is especially enjoying the soups they prepare.
4 StarsFull starFull starFull starFull starGray star
February 2019
Absolutely, I would recommend the facility! The meals are really good too. I have noticed that they go in and sweep and mop but it seems like it is rushed. The cleaning lady has been so wonderful and this is nothing against her, I just feel like she might be overworked and rushed at times. She really is good. I also feel like the hygiene in the bathrooms could improve.
3 StarsFull starFull starFull starGray starGray star
January 2019
I am quite satisfied with it. They are doing the best they can under the circumstances. She need someone to monitor when she get up. But everybody has been really nice and courteous.
3 StarsFull starFull starFull starGray starGray star
January 2019
They communicate well. There a problem with getting an aide sometimes. The nursing care is good. With the meals, the same things are repeated and not much variety and things they should not even be eating.
4 StarsFull starFull starFull starFull starGray star
January 2019
We are very happy with the therapy. They have people who speak her language. Everything is good and the staff is friendly. The only thing is mom doesn't speak English so there is a language barrier. There are not many options there for a vegetarian diet.
5 StarsFull starFull starFull starFull starFull star
January 2019
Everybody has been nice and it is clean. We are happy. The therapy is good. One of the nurses is very friendly, speaks Spanish with my mom, and he cares about the patients. He is helpful. My mother is used to her own food and I bring food all of the time.
5 StarsFull starFull starFull starFull starFull star
January 2019
She is improving! She is getting up now and will be walking with her walking. She's talking and playing bingo! What's nice is that they start her in the morning for therapy! The staff are very nice and it is so clean! The meals look nice. The food looks so good. They have nice fruits and stuff. It's so roomy, too! Even where you park.
3 StarsFull starFull starFull starGray starGray star
January 2019
The therapy was very good and the facility is well kept and nice. There were some nurses who were very, very good. This is her second visit and the first time was better than this time. The care was much more attentive. A lot of other patients feel the food is disgusting. She absolutely hated all of the food. Some were better than others. Not everyone was bad and unfriendly. Everybody has a bad day. This last visit they would say they would be back and would not come back again. It is very well kept and I love the way they set up the rooms. The beds were not side by side as a semi private room. There was adequate space for visitors. I was very happy the first time she was there but the food was better the first time. They changed vendors for the food. Over all it is a good facility.
4 StarsFull starFull starFull starFull starGray star
April 2019
They are doing the best they can. They are pretty good. There are some aides that are really wonderful. The person at the front desk took her time and gave me a lot of information. The whole place looks clean. She doesn't eat anything. I think the meals are ok it is just the meds that she is on. It looks good, it smells good. Whenever I go to the desk I grab someone and they answer my questions.
4 StarsFull starFull starFull starFull starGray star
April 2019
4 StarsFull starFull starFull starFull starGray star
April 2019
I was very impressed with a staff person I saw feeding a man and teaching him how to eat himself and I found that really amazing that they were trying so hard to help him eat normally. They are very helpful and the food is very good with lots of good variety. I would like to get more of that information to know what is happening from the doctors.
3 StarsFull starFull starFull starGray starGray star
April 2019
They were very helpful, nice and courteous but my loved one's room was not all that clean. I did not get too much communication.
4 StarsFull starFull starFull starFull starGray star
April 2019
They are light on how things operate and had to ask about it. Thin staff on the weekends. They have been very good to her and the nurse's aides have been as well. One secretary was very good with her transportation to the doctor. It's very clean and the floors shine. My loved one fills out a menu and does not always get what she ordered. There hasn't been much communication.
5 StarsFull starFull starFull starFull starFull star
April 2019
The staff is very helpful and kind. They have nice doctors on hand for medical questions. The facility is very clean and it does not feel like a nursing home or old age home. It was important that my father would be successful and not at a place that was dark or had despair. It is very bright and feels lively with joy. Everyone I have met has been kind with great personalities. Breakfast is good but the other meals the meat is not that great. It is hard and tough to chew.
5 StarsFull starFull starFull starFull starFull star
April 2019
There is only one problem, everybody, in general, is very good. They're pretty good. The night nurse knows how to anticipate the needs of my husband. She is a very nice person. It's very clean. The only issue is that the bathroom has no venting system, so if they don' clean it every day, it smells but the atmosphere is very nice. I think they have to improve the communication.
4 StarsFull starFull starFull starFull starGray star
April 2019
A lot of people are very active in working there and I like the help. They are very friendly.
4 StarsFull starFull starFull starFull starGray star
April 2019
I say the nursing is good. One of the nurses were completely concern about my daughter she is top notch 10 out of 10. The CNA needs a little sensitivity training. I think they need to have a little talk to. They told me that they don't do showers on Sunday and her showers are only two times a week. I would rate them good except the staff that was fighting. Whenever you come in they will say hi to you. They are very clean but there is one bathroom that is used for men and women and I don't like that. All the way around it is quite clean.
3 StarsFull starFull starFull starGray starGray star
April 2019
The therapy is wonderful but the other services are lacking. The barber who works there is very helpful. When my aunt orders something specific she rarely gets it. The communication hasn't been wonderful this time around. It's hard to say they may have been talking to my aunt and it just never has gotten to me.
4 StarsFull starFull starFull starFull starGray star
April 2019
The facility is very clean.
3 StarsFull starFull starFull starGray starGray star
April 2019
My loved one really likes all the food but I think the way they present it is the best! They have different tables in the dining room with a different theme on them. If you don't like the theme you can go to a different table. I did not enjoy the level of communication.
4 StarsFull starFull starFull starFull starGray star
April 2019
The people are nice. It's been very good. The need different kinds of food. When I get my eggs in the morning, they're cold.
5 StarsFull starFull starFull starFull starFull star
April 2019
The staff has been fantastic but there is still that one person that you want to keep your eye on. My loved one is thrilled with some services. They have been commendable they said he is a star. Everything was clean including the rooms, bathroom, and hallways. Everyone is friendly when you walk in. If I could help improve the food I would but their hospitality is excellent.
4 StarsFull starFull starFull starFull starGray star
April 2019
They are fairly attentive there. They make good headway in physical therapy. They are lacking on the weekend with checking on the patients. You notice it when it is a weekend. The two boys are great in therapy. The woman who runs the front desk is wonderful. My father has been there for over two weeks and I would like to hear from them once a week about his care. I talked to three of them, the social worker, nurse, and the physical therapist gave me an update on the one phone call.
4 StarsFull starFull starFull starFull starGray star
April 2019
So far it's okay. The social worker has been very helpful.
5 StarsFull starFull starFull starFull starFull star
April 2019
I've had a very good experience! The therapy is good and the nurses are very nice. They bring him lunch/dinner. The nurse that brings him his food is VERY nice.
5 StarsFull starFull starFull starFull starFull star
April 2019
The only thing is when I call nobody picks up the phone. Other than that, I have no complaints. She is getting better every day. The floor where she is at, everybody is so nice.
4 StarsFull starFull starFull starFull starGray star
April 2019
Overall, it's been alright. I am not too happy about the communication but what can you do.
5 StarsFull starFull starFull starFull starFull star
April 2019
They have been pretty attentive and try to motivate her. They attempt to try to get her to do therapy. Everything is pretty good there. They keep the rooms pretty clean. They kept me in the loop about her care.
5 StarsFull starFull starFull starFull starFull star
April 2019
They say he is improving. The quality of the food could be better.
3 StarsFull starFull starFull starGray starGray star
April 2019
The head nurse is great but the support staff isn't. My loved one is a very picky eater but I think the food is decent. They were not that friendly.
3 StarsFull starFull starFull starGray starGray star
April 2019
The nurses sit at the desk and I never have seen one in his room. I do not see that many people there. There were no meal alternatives. They do not tell me anything.
2 StarsFull starFull starGray starGray starGray star
April 2019
The food is good. The staff is fairly friendly and the facility is clean. If something happened to my loved one, they would tell me but I wish there was more communication from a person of authority. The weekend staff is very understaffed.
1 StarFull starGray starGray starGray starGray star
April 2019
The communication needs to improve. The person who informed me about an incident was very rude. When my mother would call for an aide they would take forever. The food was not good at all.
5 StarsFull starFull starFull starFull starFull star
March 2019
I would absolutely recommend this facility. The rehab therapy is excellent for my loved one! The staff is very pleasant. I haven't heard him complain at all about the meals so that is good. The nurses seem overwhelmed. It can be difficult to get information from them so you have to rush to get it.
3 StarsFull starFull starFull starGray starGray star
March 2019
The communication needs to improve, I have to always reach out to them.
3 StarsFull starFull starFull starGray starGray star
March 2019
The staff is friendly to my loved one and the place is clean. The nursing care needs to improve. She was there for an entire day and didn't receive any treatment until it was brought up and they take a very long time to answer the call button. They only make changes when I mention something.
2 StarsFull starFull starGray starGray starGray star
March 2019
It is a nice building and in a nice area. The social worker was very nice. My mother said some meals are good and some are bad. The nurses and aides go, they weren't friendly. Mom complained about the nurses not coming in on time. When she needs help in the bathroom she has to wait in there for a long time.
3 StarsFull starFull starFull starGray starGray star
March 2019
Staff is overall very friendly. They are very cordial and always say hi.There are a couple of nurses that are great and do such a good job managing my mother's needs. The other staff is pretty good. She has started coming to the dining room and mingling with the other residents and this has made a big difference with her. They play music in the dining room and socialize. I wish they would modify her meal plan to help her eat better. Overall, it is clean. There are times where I notice the trash is overflowing. They could do a better job trying to locate where the odor in her room is coming from. In terms of communication, they are not proactive. I would like them to contact me if there is a problem. I have a very difficult time getting in touch with my mother or the nurses.
5 StarsFull starFull starFull starFull starFull star
March 2019
I have been to many places like this and they were not really clean and the food was horrible. This place just has it all. They care about each of the patients from what I see, and I am here every day with my husband. They give the patient hope. I would give it 10! I think they are all taking care of the patients. They watch over the patients and take care of their needs. The food is decent, but it's not home cooking.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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