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About Merwick Care and Rehabilitation Center
Philosophy
Merwick Care and Rehabilitation Center provides unparalleled service and amenities in a community that is truly one of a kind. Part of the Princeton Health Campus, our distinctive facility is LEED certified, and accommodates neighborhood-style residences that foster higher quality of life and a sense of community. Under the guidance of our interdisciplinary team, we provide person-centered care to meet the individual needs and goals of each resident. At Merwick, you will find all of the comforts of home along with superior medical and rehabilitative care.
Description
Overlooking Millstone River Park, our bright facility offers a full range of skilled nursing and rehabilitation services in a neighborhood-style setting. With the goal of sending you home with confidence, our rehabilitation team works tirelessly to ensure you achieve positive and measurable improvements. Rehab therapy is provided by our renowned partner Kessler.Core, with therapy services available up to seven days per week. Skilled nursing care for a variety of diagnoses is available around the clock for both short-term and long-term members of our community.
Grace Garden is our dedicated Chinese-speaking unit featuring delicious cuisine and a range of cultural accommodations for our Chinese patients and residents.
Merwick proudly offers in-house access to physician specialists in a range of disciplines, including cardiology, pulmonary care, podiatry, psychiatry, and neurology. At the Luxor Pavilion, you will receive tailored and expert treatment whether you are recovering post-surgery or undergoing rehabilitation. Our short-term services include physical, occupational, and speech therapies; respiratory care; wound care; and radiology.
At Merwick, we’ve thought of everything to ensure the maximum comfort and convenience of your stay. Residents enjoy complimentary Wi-Fi, flat screen TV with directional speakers and DirectTV programming, a computer business center, and van accessibility with a personal driver. We even offer on-site salon services and a massage therapy room to pamper you or your loved one! Families are encouraged to join us for dinner in our elegant dining room, watch their loved one’s progress in our family rehabilitation lounge, or enjoy a movie in our cozy theater.
Clinical help
Therapy
24-hour awake staff
Massage therapy
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call
Amenities & Features
Resident parking available
Complimentary transportation
Meals provided
Beautician onsite
Free cable satellite tv
Free WiFi
Patients accepted
Medicaid
Medicare
Age: No age restrictions
Male
Female
Private Pay
Staffing
Languages spoken: English, Chinese, Mandarin, SpanishLocation
Number of private rooms: 56Number of rooms with private bath: 56
Number of rooms with shared bath: 72
Number of shared rooms: 72
Short-long term sections combined: 0
Medicare Ratings
Medicare: By The Numbers
| Issue | Number |
|---|---|
| Substantiated Complaints | 315001 |
| Facility Related Incidents | 315001 |
| Number of Fines | 1 |
| Total Fine Amount | $7,283 |
| Total Number of Penalties | 1 |
Nearby Cities
| City | Distance | Number of Facilities |
|---|---|---|
| Plainsboro | 0 miles | 1 |
| Princeton | 3 miles | 2 |
| Monmouth Junction | 3 miles | 1 |
| Skillman | 5 miles | 1 |
| Cranbury | 6 miles | 1 |
| Hamilton | 6 miles | 2 |
Highest
Newest
Oldest
Lowest
Stars
March 2018
We haven't been receiving much information. I haven't heard from anyone about my mom's care since admission on Sunday. I feel like the communication is very bad. The meals weren't very good, based on what my mom shared with me regarding freshness and preparation.
Stars
March 2018
Some of the information is not being conveyed properly. They started off pretty well, but then I wasn't getting much information. I'm not happy with them, they asked my father to stay the night there with my mom because they were not staffed properly. When we spoke to the nurse, the nurse was very helpful about the issue. I was there when someone came in and asked if she'd like physical therapy. We said yes, and they said they'll be back shortly and they have not been back since. Some of the nurses have been very nice and calling me. Her room is pretty decent, it looks okay.
Stars
March 2018
I had a meeting with the social worker, director of nursing and physical therapist and they came up with a plan that makes sense to me and now I am confident they are looking after my father's needs. At first, I wasn't too excited to have my father there, because I had to hunt down nurses to get my questions answered, and he was left on his own a lot.
Stars
March 2018
My loved one is very pleased with the rehab. She thinks the rehab specialist is very good. He has her up walking, which she was not able to do when she first came here. She has told them numerous times she does not want coffee she keeps getting it, and some meals are quite bad.
Stars
March 2018
I liked the attitude of the staff in general, very friendly and helpful, but there are not enough people. They did a great job keeping me informed. I was there a lot, and the staff was very familiar with me. The cleanliness is exceptional. The overnight staff was a little thin.The meals are not satisfactory. The food could be improved.
Stars
March 2018
I would recommend Merwick! It is a new facility. I would like more interaction by phone though.
Stars
March 2018
My loved one seems to be happy. Everyone is very friendly. The cleanliness is okay. She does not like a lot of the meals.
Star
March 2018
Everything was a disaster. We're not happy with Merwick, and when my husband leaves the hospital, he's not going to go back. There were ants on the bathroom floor when he first moved in. My husband was on a very special diet and they were giving the wrong food. They didn't take care of his needs and he ended up being in so much pain my son had to go take him to the hospital.
Stars
March 2018
They were very good about his falls. They bandaged him very well and called me. It's very cheery service. The food is very good. Communication was excellent. They'd call me as soon as he had the falls. The main thing I've noticed is that when there's any visitor in my loved one's room, nobody comes. They just don't check in. It's very hard to tell whether they're checking in at other times.
Stars
March 2018
My loved one likes the therapy. Some staff are really good and some are terrible.
Stars
March 2018
My loved one was impressed by the therapist. The cleaners come in twice a day. They've very hard workers. He had some issues in the beginning, some discrepancy between what the dietitian said he should eat and what he was getting.
Stars
April 2018
It is very clean. I would recommend this rehab. My loved one had an issue with his food and I had to talk with them about that. He does not eat it much. He gets meals. I bring food to him from home.
Stars
April 2018
He is feeling a lot better and regaining his strength. He is doing good over all. It is clean but sometimes it smells really bad. He likes it.
Stars
April 2018
They are very responsive for physical therapy. She seems to be getting a decent amount of OT, but less on the weekends. They have been nice but she said she did not have help getting dressed. They brought her breakfast in bed. The meals are adequate and portions are good but the customer service is not good. Maybe it was when I was there. I was not greeted as a guest and the communication with one of the residents I sensed an attitude from the staff in kitchen.
Stars
April 2018
I would recommend Merwick, but the problem is with communication. That's my biggest complaint. The nurses do not give much information when I ask, and they're hard to find. The staff in general are very good and seem to care about their patients. The aide is an excellent worker. Everybody there is pretty friendly. My aunt needs assistance eating and that is happening.
Stars
April 2018
Some things are great and some things are not. My loved one loves some of the therapy activities and some she does not like. Some staff are spectacular and some are terrible. The nurse is amazing, and the physical therapist is good. The guest services manager was amazing, giving my mom a private room. She makes sure the guests are comfortable. It is not clean. We could not eat in the dining area because it is filthy. We brought in meals to her. The kitchen staff would offer food to us, like jello.
Stars
April 2018
The facility is very nice, and people are very nice. She just started therapy today and the people are very nice and professional. The doctor is very professional. One of the aides is very nice. The staff are caring and professional. On the first night, my mom was going from chair and into her bed. They were not able to monitor that and don't have any way to do that. She can fall and hurt herself. The bed was my only concern. The place is clean. Meals could be better, they could have more choices and vegetables.
Stars
April 2018
We are not happy with the food. The quality of the food is not good. They give the same thing every day. We have to bring food from home, we are vegetarian. There is no set time for PT, they come in whenever it's convenient for them, even if he is sleeping. Care is okay. The aides don't come when he calls them. Cleanliness was very good. We don't hear much from them. We were supposed to have a meeting with them today, but that got cancelled.
Stars
April 2018
The place is good. They seem to take care of the people. Coordination was not always 100 percent. Sometimes the information did not get to everybody it needed to and was not perfect. Communication with me was good though. The guest relations manager in charge of new people patients and she was excellent and helpful! The cleanliness was not perfect. My aunt had them do a little more cleaning and she is not shy. The meals were good. There was an incident where they thought my aunt asked for delivery to her room and that was not the case and this happened multiple times.
Stars
April 2018
Depends on the nurse. The nurses from Merwick Care were very good! Sometimes, they bring in nurses from Oakside, and they don't know the patient. They don't know her conditions well. Those call-in nurses and aides aren't good. They are very rough with her. The center is very clean. Staff come and clean the room, if I have any problems, they come and fix them. They're are short on staff regarding nurses and aides. They are friendly. Sometimes, they're always with a very serious face, and I never know if I can approach them. The meals are no good. Most people need a special diet, but they bring the same thing for everyone. I need to bring her food in. The nurse that takes care of my mom, she lets me know of everything. When there's an on-call nurse, I have to go ask her everything. They need to hire more people.
Stars
April 2018
They're fine. Meals are horrible though, the same thing over and over. Food is dry and nasty.
Stars
April 2018
There's no problem with the rehab therapy. I would recommend Merwick. But when my mother calls, they don't come for about 40 minutes, so she'll end up wetting herself. She was supposed to get her pain medication at a certain time, and she didn't get it till two hours later. People will come in and not introduce themselves, and staff will come in to check in and not say who they are. She finds the food not good at all. I haven't heard anything from the staff. If there are problems or no progress or any difference in her progress, I would like them to contact me.
Stars
April 2018
The only issue we've had is we'd want some choices with food. It's always clean. My dad does not really like the type of food they give him.
Stars
April 2018
My mother is happy with everything. There were some issues with communication for me and staff, but otherwise, I am very happy with them! They do a really good job and have a lot of patience! They seem to be a little understaffed, though. We are happy with the therapy. The nurses are doing very well for the amount of patients they have. Everybody is very friendly and helpful. It's very hard for my loved one to pick what she wants for dinner when there is no one to help her out, but the food is very good! There are some communication issues with staff.
Star
April 2018
We did not feel like anyone checked on my loved one. We are very disappointed. He had a problem with his equipment for 24 hours, and no one came to help, and this is unacceptable. The cleanliness is OK.
Stars
April 2018
It sounds from the report like the physical therapist is good. My loved is complaining about the food. I met with the nutritionist yesterday, and something is off with the food. The overall experience is getting better. My loved one is happy with the therapy. The staff are friendly. It is very clean. The dining room is terrible, and the food has not been to my loved one's liking.
Stars
April 2018
The facility is very clean. The response time is very good. The physical therapist goes to my father's room. They come on time and are very good. The social worker is excellent! He spoke to my mom to find out any issues. We have had really good communication from him. The food is very late sometimes. This Monday, we didn't get breakfast at all. My father really needs nutrition right now. They said one thing on menu, and the options were something else.
Star
April 2018
I really don't like what I see. It looks clean, but has a cold atmosphere. I see elder patients reclining all over the hallway waiting to get served. The nurses are not doing anything. They're just on their phones and reading magazines. My son is in critical condition, and they are not attentive. They gave him his medicine late. On his first night, he couldn't get a hold of anyone for an hour when he pressed the call button. He has not had a shower for five weeks. The breakfast is not correct for his condition. He hasn't started rehab. I haven't seen a single nurse there yet. I only saw one person. I've been trying to get a hold of someone and can't reach them.
Star
April 2018
My loved one is very unhappy. He is not an easy person. They are not doing things they should be for him. They are not doing things to ensure his safety. He is walking by putting his hands on the walls. He is not happy with the food choices and quality. No one takes him to the activity section. There is nothing stimulating for him. He is not calling for help. There should be an alarm on his bed for his safety so that they know he is trying to go to the restroom by himself. One therapist has been responsive, and the others are not responsive. He is making little progress. I met one nurse who was helpful, but everybody else has an attitude. The aides are slow to move. The staff's friendliness is nothing special. It is clean.
Stars
April 2018
My loved one is clean and happy. I haven't been able to reach the doctor, though. People seem very friendly. The staff seems to be decent and like they're doing their job. The place is sparkly and spotless! The only complaint is that I went in the other day and was thirsty and asked for some tea, and they told me it's only for the patients. No one has informed me of anything, but they are very nice when I go down there.
Stars
April 2018
There is progress in therapy. There is a nurse who responded to my inquiry right away. I saw her multitask with me and a patient at the same time. I wish the others were like her. I am not too happy with the aides. I do not find the staff are as attentive. My mom had to go to the bathroom, and they kept saying they were coming, and no one came after one and a half hours. This was disappointing.
Stars
April 2018
There were several things promised that did not happen. They did not give my wife an extended-length bed in a timely manner. It should have been provided before last night. They discovered the foot bar off on her current bed. The physical therapists in particular are good. There is a modest variation in the nursing. The orders did not include a routine test, and I discovered that and told them, and they did not want to do this and the charge nurse was rude. The charge nurse was threatened by me and needs to be more professional. The aides are very helpful and caring. There are a number of days in which the food seems to be repeated. There is a lack of variety. Pork was served three times in a week, and fish twice. In general, I feel like I have to pull information. I have had to advocate for my wife. Her test results were shared only when asked. The information was not shared proactively.
Stars
April 2018
Sometimes it's hard to find people. I think the staff here are fine for the people in this condition, but not for people that are dying. You don't get that much attention. It's hard to find things like an extra pillow. We don't even have a private room, so we're standing, and I can't sleep here. They're going to find us a private room. The therapist seems very caring. It seems like it would be a good rehab. The first time my loved one came in, I met with someone who assessed her, and they seemed genuinely concerned. The one person who was here yesterday to exercise her was very gentle with her. I liked him a lot. One nurse is a little cocky. It's hard when you can't find anyone to help you and nobody's here. I feel like I'm kind of floundering here. They do what they can here, but you're kind of on your own. When we first came in, it really smelled. They're trying. The meals are OK. My mother hates them. I have to really hunt people down aggressively. I would like more updates from people to come to me and give me statuses. The average person probably wouldn't get much information. I would recommend it for rehab, not for end of life.
Stars
April 2018
It varies. My wife can ring a button, and it takes a long time for them to come. She needs their help to use the restroom. They don't clean her very well. The food is not that great. She would like to do more therapy and more walking. She's been there over a week. We're trying to get her PT more active. The nurses have been very nice and helpful. When I ask them to do something, they do it. They take forever to get there when my wife rings the button. The place is understaffed. She hit the button today, and we had to wait for someone to get her out of wheelchair for three and a half hours. Her rear end was hurting her from all of the sitting. There were only two aides on the floor, and they were busy with someone else. The doctor is very good. She listens to what I have to say. It's not as clean as it should be. I pick stuff off floor constantly. The meals are not good. I've had a couple of calls, and had a meeting today. It was supposed to be last week. I showed up and waited for a couple of hours and no one showed up.
Stars
April 2018
I thought it was very clean and smelled very fresh. Its appearance was lovely. I waited two and a half hours on Sunday to speak with a nurse, and she never came in. I wanted to talk with her about a problem my loved one had. He asked to have something done, and they should have called me.
Stars
April 2018
It is really nice. My loved one is really happy with the therapy, and it helps. There is a lot of good care. All of the staff are courteous and good. They update me.
Stars
April 2018
Some days were better than others. I had no serious complaints. The therapists worked very hard with my loved one, and he went there four to five times a day. The nurses were generally good, and many did not speak English. They tried to communicate with my loved one. The staff were very good and friendly to the family. They tried to keep me informed, and I had to get in touch with the doctors. One of the social workers was very nice.
Stars
April 2018
Some of the nurses are not trained on how to properly treat my mother's condition. Sometimes they hire a temp who does not know about this. When my mom has a bowel movement, she needs help to dress her wound. They are not available to help with this. Sometimes they do not use the right bandage. They are busy with a lot of patients. It takes time for them to come and change her. They do not turn her on a regular basis. They are all very friendly. The housekeeper does clean on a regular basis, and it is very clean. My mother is not eating much. If I was not there yesterday, they would have given her something she cannot have. The doctor is nice when she is here. She keeps me informed.
Stars
April 2018
The communication is pretty difficult. The physical and occupational therapy are great. I find the nurses and aides very disconnected in general. Part of the issues we have had is understanding the menu. We did not know what we could order. We filled out the order for meals, and they do not take this information and are not applying what is ordered. Sometimes, there are no drinks. I called and did not get a call back. Communication is difficult. I ask a question while in the room and then ask the same question to someone else, and I get a different answer. The nurse write what will happen, and these things change.
Stars
April 2018
At night and on the weekend, it isn't very good, and during the week, it is great. The therapy is wonderful. The physical therapist gives 100 percent and is very caring. If I call on the weekends, I am told, "I am sorry, but I am too busy, and your father is doing fine." I ask things like if he ate his dinner, and this is bothersome to them. The nurses' station on the weekend is snippy. The aides are caring and loving. It is clean, but I found my dad's dirty clothes in the bathroom and in different places. I always have to ask for a bag for his dirty clothes. The meals are okay.
Stars
April 2018
It took three beds to get my husband the right bed. Some staff were better than others. How friendly they were depended on the day. My husband didn't like the food.
Stars
April 2018
We were very happy with the physical and occupational therapy before. The nursing was a little uneven, we found. Although the supervisory nurses seemed to be very good, and those in charge were very professional and effective, some of the aides didn't seem to be up to their standard. Some of them were impatient, angry, resentful. Not all of them, but a couple of them. When we had to decide on a rehab, we were really wondering whether to go with Merwick or look for something else because our experience was not 100%. We liked the facility and the rehab, but some aspects of the nursing care came up short. My loved one was in terrible pain in the middle of the night and pressed the button. After a long while, the night nurse came, and the nurse said she would have to wait for the day nurse for pain medication. If you have a patient overnight, you should be able to tend to their needs.
Stars
April 2018
Overall care could be better. I've requested someone to monitor my mom at least hourly instead of the four- or five-hour time frame they do. I've come in where I see her bed wet, or she wears diapers and I see that they need to be changed, and a long period of time has gone by. You can clearly tell. Some of the staff is great. Some of the staff can improve. There's a certain amount of people who are regulars, so they can engage more and be more friendly and happier instead of just coming in and doing their job. It makes a world of difference. There are people coming in not really caring that they're there. The therapy has been on and off. They come back wanting my mom to respond. If it's a daily or weekly routine, if they can just pop in and say hi, then it makes a difference when they decide to ramp it back up. She would know that person and be more responsive.
Stars
April 2018
They have very good points and very lackadaisical points. I can't say enough about the physical therapy. It's excellent. The therapists are wonderful. As far as the aides and some of the nurses go, it's just disturbing. My mother needs to be turned every two hours. Some of the aides remember and come in. Some of the aides, you have to go find them. They don't use enough detail to take care of the patients. That's the thing that bothers me. Overall, the nurses that we've met have been very good, and there are others that don't know what they're doing. They can't get a meal right to save their lives. How friendly the staff is depends. Quality of communication depends on the nurse or aide. Some of them are good, and some of them aren't. Some of them just are not attentive. I don't think I should have to go searching for them. I would recommend it if it was the old Merwick, ten years ago. It was a dumpy building, but the care was good.
Stars
April 2018
I expected more than what we got for our first experience with them. We were hoping for better service. The therapists were very nice and very helpful. The nurses tried very hard, but it was not what I expected. I expected more help from them. The aides tried very hard, but in my opinion, not as hard as I thought they should have, although it may be because my husband is a difficult situation and is not very easy to take care of. He wasn't giving them a very easy time. I wasn't too impressed with the food.
Stars
June 2018
It is very beautiful and clean. She loves the PT and the bed. The therapy is good and she enjoys the sessions. She loves the Guest Relations Manager. She helped with finding her belongings and explained the process and cleared up the confusion and set up the doctor. The doctor visits her regularly to check on her and give her information. The guest relations are good but the staff tending to my mom are a little rough in how they talk to her. They could be more friendly to her. Better bed side manners overall is needed. The food choices are somewhat limited. She talked with the nutritionist about her choices and she is not getting the food she asked for.
Stars
June 2018
Each time I go there I have to tell them what needs to be done. The nurses are okay. The staff is good, I like one of them in particular. They do communicate. The dining is good.
Stars
June 2018
It seems like it is understaffed for help from the call light. Some of the CNA's are nice. She has had very little therapy. One of the nurses is not nice and two are nice. She has to eat in bed and I feed her. The meals are okay.
Stars
June 2018
I like the director of guest relations, she is extremely responsive and she is excellent. She asks my mom how she is doing. My mom has been in other rehabs and wanted to go back there because of the rehab. I like the therapist and he has done a great job working with her. I had no problem with the care of the nurses and PT but I could not find anyone to ask how my mom is doing and no one is at the nurses' station to ask questions about her medication, on the weekends especially. There were a lot of communication problems. We had a weekly meeting and that is where you can talk to the staff. Weekends are challenging to find someone to answer my questions. During the week it is easier to talk to someone for updates. We have had some issues with getting food she wants. They give sandwiches and hot dogs.
Stars
June 2018
The location and the transportation to and from the hospital are great and I have been able to get hold of people when I need to, but it is not as well staffed with nurses as it could be, so my dad has to wait a long time for things. The nurses are just not very responsive. The care is not as coordinated as I'd like it to be. I've been very impressed by the people in the business office, but some of the nurses can be grumpy.
Stars
June 2018
So far it is good. There seems to be a distinction between the day shift and the evening shift. The day shift nurses are much better and very dedicated. They have been very good at communicating with me, especially the doctor.
Stars
June 2018
It is a very nice facility. It is a fine and is clean. He is not happy with the food though. The nurses were nice. The director was very nice and called me twice. The social worker called to set up a meeting. Other than that no one has called except when my loved one fell. They need to call with updates.
Stars
June 2018
The accommodations are very nice and we really liked the doctor. The aides were really great. We were very specific with what he should eat and they did not follow our requests for food.
Stars
June 2018
It is very clean and the rehab therapy is excellent. But my mother was yelled at by a staff member. She was in pain and I couldn't get anyone to listen to me. She ended up having to go to the hospital where she is currently. You had nice staff members and not so nice staff members. It is very clean. The meals were terrible. We actually had to bring in food for her to eat.
Stars
June 2018
It was tough on my mother when she first came in with some of the aides' attitudes but now there are nicer aides. It has changed now. She has new aides now. The therapy is very good and nice. They are doing a good job and she is better now. The staff are welcoming for the most part.
Stars
June 2018
The facility is new but the service needs to improve and I expressed my concerns. I like the coordinator. The rehab is not that great but the therapists are doing good. They nurses are doing a good job. She went through some trauma and they helped with that. They caught the issue in an early stage. I like one of the aides who gave extra help with getting her dressed. Sometimes the aides did not come to help and sometimes they do help. It is a nice room and nice facility. The food does not look very good.
Stars
June 2018
It is wonderful and this is her second time there. The administrator is great. She is easily approachable and she resolves any issues promptly. We like one of the aides. She is always smiling and helpful. It is nice and clean. I see them cleaning every day. The meals are good and I get guest meals.
Stars
June 2018
This is a great facility if they could work out the kinks as far as the meals. The therapy services are stellar. Two of the therapists especially played an important role in my wife's rehabilitation. We had a minor glitch with the nursing care and they really worked things out there. It is a very friendly building and top rated. My wife is very picky eater. What we asked for her was not provided. They did a very good job with keeping me informed.
Stars
June 2018
It has been wonderful. The staff is wonderful and now my loved one is walking. It is very clean facility and we are very impressed. She said the food isn't horrible. She said some of the meals were delicious.
The communication is good. No one has called to say anything is wrong and the family meeting was very informative with the social worker and PT therapist.
Stars
June 2018
My father seems very content. He is generally happy and gets attention from a number of different resources. He seems to be getting quite good care. I like one of the nurse practitioners. I have no complaints about the PT and OT and speech therapy. However I called the social worker three times with no response and finally she called me one time and I was not available. I called the nurse practitioner twice and received no call back. I have to pull teeth to get information on his health. The nurses just say he is doing good with no detail.
Stars
June 2018
The staff is very attentive. The place is clean. They encourage people to walk around and interact. The food needs to be improved though. My loved one said the soups are good but it is not restaurant quality. It is institutional food. They do not call me at all. I have been the one to make calls. We like the activities person, who called me. I would like more updates.
Stars
June 2018
The therapists are quite good. That is well run. She never knows her schedule for therapy though. I am under impressed with the responsiveness of the staff after my loved one presses the button for help. They are defensive when I approach them with my concerns. They are not friendly. I have had no response from the attending physician. The nurses' station answered my questions. We like one of the nurses, she is quite nice. One of the staff members has been quite good but the others are lacking in communication and responsiveness. The cleanliness is quite good. My mother has no ability choose what she wants for meals from what I can see.
Stars
May 2018
Merwick is overall very good, especially compared to other facilities. It seems as though there is a divide in care between the permanent nurses and the nurses that are temp. The temps do not know the patients as well, which impacts their care. The permanent nurses do very well with my mother. There are a couple nurses in particular that go above and beyond for my mother's care. When one of the nurses is on, my mom is always extra happy. He is kind, he is caring, and is just an excellent nurse. One of the other nurses is also a very good nurse that works with my mother. The staff are very friendly. They do the best they can with what food they have to work with. I find that the meals are pretty good. The food service staff know what she is likes and do their best to provide meals for her.
Stars
May 2018
There has been some issues with a few of the aides and dietary stuff but it is going better now. The therapists are doing well and he really likes the therapy. He likes his PT therapists. He raves about them! The nurses are great and very attentive. We like one of the nurses in particular and the night shift aide. Some of the staff are not as friendly as others. It depends on the shift, and he had issues with going to the bathroom and they played a game of roulette with who was going to help him. He told me about this and he spoke with the director about this and it is straightened out now.
Stars
May 2018
The therapy is going well. The nurses do a good job. My loved one doesn't like the food though. I mentioned it almost immediately and not much has been done about the issue. At this point, we are bringing food to the facility so she will eat. We also had a problem with the phone in her room. It wouldn't work and the staff couldn't seem to fix the issue. Being able to communicate with her is important to us. They are pretty good about keeping us informed though and they also planned a care conference.
Star
May 2018
My mother loved the rehab and it was phenomenal. The day time nurse was good but when needing help at the desk, the nurses would say go to your own nurse. There were delays and complications with my mother's medication, and no response to the call button for help. At the beginning no one gave us a tour. I had to take my mother around to find out where everything was. I got an email from stating the first 24 hours are awkward and I replied that my mother was neglected. I showered my mother and they would just sit on their phones and just talk to one another while the call bells went off for help. They only kept me informed because I was on top of them.
Star
May 2018
The service was pretty bad. The outcome is my stepfather is in the hospital. The nursing care is not good. We had to call repeatedly to get answers regarding his care.
Stars
May 2018
I think they are great. It just seems to work and my questions are answered. They are very nice people. It's very clean. The staff seems to always know what's going on.
Stars
May 2018
It is fine and I am finding out more information soon. The cleanliness seems fine. My loved one is not complaining. I met in the beginning with the nursing director and staff and they introduced themselves with what to expect with the evaluation. I wish someone would call me with more information.
Stars
May 2018
He is doing perfectly. The rehab is excellent and better than I thought it was going to be. I don't have any problems with the staff. The cleanliness is okay, there's always room for improvement. My loved one is on a special diet so it is hard to judge the meals. In the therapy I can't complain - they are excellent at communicating with me. I didn't expect them to be so nice. They are excellent with his care.
Stars
May 2018
The rehab therapy is helping my loved one improve. The facility is clean all around, but not his room. He is a vegetarian and they served him meat to begin with, but they've corrected that. The communication is bad. They did not give us enough notice that my loved one's insurance was running out and we'd have to leave. They are trying to see if he can stay. We also requested a different kind of bed and we have not heard anything yet. He needs a railing on his bed.
Stars
May 2018
He does have a couple of complaints. He rings the bell and it takes up to a half hour for help. The people wear heavy perfume and creams that bother him. He is content with the food.
Stars
May 2018
I would recommend Merwick, but you have to be on them on what needs to be done. When my loved one needs help she rings the call bell and they do not show up for awhile. They tried to feed her while she was lying flat on her back and could have choked. I was not happy with this. They also gave her food she shouldn't have, and I talked with the dietitian about fixing that. Rehab is good. The staff is friendly. The place is clean.
Stars
May 2018
Everyone seems to be very helpful and making things comfortable with the room. The admin, aides and nurses and therapists are very helpful. The food was not that great. There are many staff members we liked. One of the nurses we liked. My husband also liked the PT therapist.
Star
May 2018
We are having to send out home health aides to make sure my loved one is changed on time and properly. I have been at Merwick before and things have disintegrated badly. I think they should have patients with certain problems on a different floor. The therapists say my loved one is improving, but he is not walking. The nurses are all so overworked. The cleanliness is fine. The little cafe is too small. They have only two things offered for lunch are hot dogs and hamburgers. There are not enough choices. I have not had any communication. I am not being kept informed.
Stars
May 2018
The rehab therapy is great. My loved one would love to see more appearances by the doctor. The coordination among the staff and availability at night could be improved. Sometimes the nurses are in such a rush they practically throw things at you. He really likes to of the nurses and one of the other staff. With the dinners, the food is very good, but they don't always bring what it is listed on the paper. There are not enough choices. For the most part I think they are great keeping me informed, and I'm visiting twice a day.
Stars
May 2018
The personnel all are very sensitive to my loved one's needs with good rehabilitation treatment. All and all she is happy and if she is happy I am happy. She is happy with the meals. The only thing is, the last visit we tried to get in touch with the attending physician and we could not get in touch with that person.
Stars
May 2018
The services and the care are very good. The doctors are noticing and addressing the specifics. We like the doctor and his assistant. We like the nurse practitioner too.
Stars
May 2018
The people are really taking good care of my loved one and they are kind. They are responsive and they go the extra mile to answer our questions. The nurses and aides are good. It is very clean. The meals are good but there is not a lot of variety and the portions are small.
Stars
May 2018
The caregivers and nurses and PT all are receptive to our conversations. They ask how they can help. The cleanliness is outstanding. If I leave a message they call us back the same day or next day with no gaps in the service.
Stars
May 2018
I picked the facility and I thought she would have a private room and all of the private rooms are taken up. They will move her to a private room when it comes available. The dietitian is working with her. The dietitian is amazing. They have called five times today. They are great on this with all of the departments. They are very good at keeping me up to date.
Stars
May 2018
I highly recommend the rehab part. They were very receptive to my concerns and they did address these issues. I have to go to them to be kept informed. On a daily basis I go to them and weekly I am meeting with them. I like the head of nursing. She has been very supportive. The doctor has been awesome and is very clear and very nice.
Stars
May 2018
The care has been excellent. Since she has been there I keep asking them to wash her hair. They give her sponge baths. They have been very attentive and are wonderful. I have not been there when they have done some of the rehab. My daughter has seen this. I have seen the speech therapist. The facility is very clean. The dining areas are nice. The food smells good. I have had to track people down to get information.
Stars
May 2018
Everything is fine. The staff are all doing a good job and are on schedule. It is a very clean place. The communication is very good and they call me. The nurse is very nice.
Stars
May 2018
The nurses are caring and the PT are doing their job. This is his first time in rehab. The actual service is good. I do not know who to talk to about his care. There is no person telling me what to expect. It is very clean. The food is great and they have a special Chinese order for my dad.
Star
May 2018
My husband was there a week before he got out of his bed. The rooms are filthy. His first night they put a diaper on him, and he doesn't wear diapers. The physical therapist came into his room and turned him on his side and left. She said she would be back, but never returned. They are giving him medicine without telling anyone what they are giving. My husband didn't get breakfast one day because they ran out of plates and cups. Sometimes the staff is in a good mood, sometimes not. I have to ask someone often to clean his room. The food is high in sodium. They have hot dogs on the menu every day. They've never kept me informed. I have to ask them for everything.
Stars
May 2018
The food's so-so. What they make is what they make. It seems like it was made yesterday and set up for a hundred people tomorrow. The food could be fresher and more to order.
Stars
May 2018
Today I am happier with the care. Therapy was great today. I was unhappy with what happened over the weekend, though. When she presses the button for help she is waiting a long time. She changed her room. The quality of the new room has no door for herself with just a certain between. The are short staffed on the weekend. The nurses are great during the week but not as good on the weekend. The weekend was bad and too busy. Most of the staff are okay. There may be a language barrier.
Stars
May 2018
They're being very caring. The therapy is very nice! The therapist is very nice and informative. She answered all my questions. The staff are all very nice! I have no complaints! It's very nice and clean! I'm there every day.
Stars
May 2018
It seems fine. She hasn't complained to me. Everyone on the staff is wonderful. The people I've interacted with have been lovely. The facility looks fine to me.
Stars
April 2018
He is getting very good service, food and therapy. He is getting good medical treatment. They are trying to get his computer hooked up. The cleanliness was very nice. The meals were very good and he enjoys the food. He had something he could not eat the other night, though. It should be pureed. I get all of my information from the doctor. The staff has been helpful.
Stars
April 2018
He really likes the staff and they are very helpful! It's very nice! They take forever to come, though. The aides are very slow to respond. He spent 45 mins on bedpan. He's asked for special meals and they send him anything BUT what he asks for.
Stars
July 2018
She loves the rehab. The doctor called and addressed my concerns. The medications were there the first night. However there have been some misunderstandings. Nurse to patient ratio is really really high. The nurse line messages box full.
Stars
July 2018
They are very friendly and it is a new facility. The food is not that great and sometimes the folks came in at 7:45 pm to help her get into bed and that was too early for her and then they did not show up at all to help her the next two nights. She is making progress here. There was one aide who helped.
Stars
July 2018
There are some nice people but there are things she disliked. She really likes the therapy, they're helpful. The staff isn't that friendly. It bothers me when they ignore her. She isn't supposed to help herself but they didn't help, maybe they are short staffed. They didn't give her the right meals, she wasn't happy with what they bought her.
Stars
July 2018
They do a remarkable job in therapy. The therapists have made such a progress with him, it has been a miracle. He is going to try and come here as an out patient because he has enjoyed it so much. The care in general is very poor though. I spoke with the nursing supervisor and she was very responsive and took care of our issues. Because of this he wants me to carry out his care for him. The halls are clean but the staff should pay more individual rooms. Meals are cold and he does not get what he would want on his tray. He is on a forced diet there, which is good.
Stars
July 2018
It is not what I expected it to be. There is not enough staff and it is stressful but they do their best. They are very nice and cooperative. I spoke with the therapist and she does not speak English and they try their best with her. She is a pure vegetarian and eats Indian food and they do not Indian food. She sends the food back 90 percent of the time. The director was very good with communicating. The staff calls me from time to time with difficulties. They do answer my questions. Most of the staff are nice but it took some effort on my part.
Stars
July 2018
My husband says these are the dearest, sweetest people he has ever met.
Stars
July 2018
The nurses and therapists are great. The food is great. It is very clean. Communication is okay and the social worker has not called me back and the doctor did call me.
Stars
July 2018
So far so good. The nurses are great. The staff is wonderful. The meals are pretty good. The best rehab I have seen.
Star
July 2018
I had to fight 24-7 to get him the right care. There was no care plan in place. I did speak to the social worker about the concerns I am having and she moved the meeting we were supposed to have. I am an RN myself and I have worked at long term care facilities and I am appalled by the care my husband is receiving from the facility. He did fall and they left me a casual voicemail. There was no communication with the real doctors.
Stars
July 2018
They need more communication among themselves. Had requested baths from 2 to 3 people and no one was doing it cause they thought the other was or something. really likes it. very good. she doesn't like the food. they dont tell me anything, nothing.
Stars
July 2018
On the whole it is very good there. They seem very good. One of the staff members is wonderful. Someone cleans every day. My loved one is a vegetarian and the food is not that good especially the veggie burgers.
I wish he were in a room by himself.
Stars
July 2018
The nurses are nice but one day parent was in really bad condition but not always like that. one aid did not take care of parent. really clean.
Stars
July 2018
It has been a short amount of time but everything has been good. The nurses have been excellent.
Stars
July 2018
The staff are quite capable and nice. There some communication issues. He was pretty sick and they said he is fine.
Stars
July 2018
The PT has really helped him and he is progressing nicely. The guest relations manager has been phenomenal with welcoming us here to feel at home here. We like the OT person. However he food is not tasty and there are not a lot of choices. They messed up what he chose to eat.
Stars
July 2018
I think most of the caretakers are pretty good but sometimes the clothes have been lost and when he needs a diaper changed there is a delay. He is doing exercises. Rehab is very good. We like the therapist. Some nurses are good and some not so good. He is fully satisfied with the meals.
Stars
July 2018
There were a few things that could have been improved. On my few viewings I saw the PT or OT would put him on a bike to peddle and his arms in a circular fashion. The therapist would not pay much attention to him. I am getting mixed feedback. The nurses were adequate and helped solve an issue. They checked on him every half hour because of help getting to the bathroom. They lost his medication as samples from the Urologist. The aides seemed okay. He liked a couple of the aide. Some would smile and were friendly and some would not smile. One lady at the desk never asked can I help you. With meals, he needed more protein. He lost weight every week. The dietitian talked with me and they were concerned. They should have addressed this earlier. The people in the dining room were friendly. The guest relations director was helpful. Some of the therapists give me updates and some do not. They were supposed to call us and have not yet.
Stars
July 2018
My mother is here at the facility and so far everything has gone pretty smoothly for us. The only thing is that the elevators and floors need some more attention. PT/OT are good at calling to give updates on a weekly basis.
Stars
July 2018
It is not very good and we have many complaints. Most of the time the doctors are not there. I was there a whole day and did not see any doctor there. He needs his lung treatment and they do not know what they are going to do. They have not called us. We tried all day trying to talk with the doctor. We have to call them for every reason. They do not visit the patient once an hour. We have to call them for help. ONe CNA is always helpful even if she is not on duty and checks to see if we need anything and has done this a couple of times. The staff are okay but I wish they would do much better. Sometimes we have to wait about a half hour to get changed. They need to have the doctor around to talk with them.
Stars
July 2018
My impression is very good. The people are very friendly. It is very clean.
Stars
July 2018
They are trying to help him out and he is doing better. He misses my mother's cooking and wants to go home. He looks like he is doing better based on what my sister and family has said. They are really helpful. They are trying to help him. They are very friendly over all. He is constantly complaining about the food. He is used to a different kind of food and ethnic food. They had one meeting with my daughter and mom. I cannot say they are keeping us informed. They need to work on that.
Stars
July 2018
He was at the facility a couple years ago and when we needed rehab again I requested this facility. All the staff is great here! The case manager helps out so much. As matter of fact, she just checked on us about a half hour ago. One of the CNAs has also been very kind and helpful. We were just having lunch together in the dining room and we were both enjoying our meals. They are very good here!
Stars
July 2018
She has been at the facility multiple times. This time is going much better than her prior visits. One of the head supervisors always comes in and checks on her, makes sure she has everything she needs. She is especially helpful. The nursing staff seems to be spending more time with her, giving better care, and being able to handle her condition. She's enjoying the meals. At times she does not receive what she had requested. I have to be proactive about getting information. Sometimes they are able to provide it right then and other times they are not.
Stars
June 2018
I would recommend Merwick. The facility is attempting to accommodate him but he is being a little difficult about his meals.
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