Buckingham Care & Rehabilitation

100 McClellen St
Norwood, NJ 07648
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About Buckingham Care & Rehabilitation

Philosophy

Buckingham Care & Rehabilitation is the premier care and rehabilitation center of Northern New Jersey. We are a CMS 5-Star Skilled Nursing Community, and we have earned recognition by U.S. News & World Report as one of the highest rated nursing homes in the United States. Buckingham is one of 5 certified providers in New Jersey of the Eden Alternative, a person-centered and highly individualized approach to treatment under the guidance of our experienced interdisciplinary team. 

Description

At Buckingham, we provide short term medical and rehabilitation services for a comprehensive range of conditions. Our reputable rehabilitation program restores strength and skills, enabling residents to return to normal life as quickly as possible. In our specialized sub-acute building, therapy is offered up to seven days per week by Kessler.Core, an affiliate of the renowned Kessler Institute for Rehabilitation.

Buckingham’s advanced medical and sub-acute services include:

  • Medical and surgery recovery
  • Physical, occupational, and speech therapy
  • Pain management
  • Orthopedic care
  • Oxygen and respiratory therapy
  • Cardiac care
  • Post-acute stroke recovery
  • IV therapy
  • Wound care

Our on-site team consists of physicians, registered nurses, and highly trained therapists. Under the principles of the Eden Alternative, our skilled nursing staff promotes each resident’s autonomy while providing positive guidance and individualized care for a full range of medical, social, and emotional needs.

At Buckingham,  our residents feel at home with open green outdoor areas and spacious indoor common areas. In our modern facility, residents enjoy restaurant-style cuisine and an enriching program of activities. Our amenities include private and semi-private rooms, complimentary WiFi and satellite television, on-site  beauty salon, computer  business center, facility van with a personal driver, and on-site chapel.

 

Clinical help

Therapy
24-hour awake staff
Massage therapy
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call
Dialysis
Dialysis offsite

Amenities & Features

Resident parking available
Complimentary transportation
Activities onsite
Activities offsite
Devotional services onsite
Devotional services offsite
Outdoor common areas
Indoor common areas
Meals provided
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 5/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 4/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Norwood0 miles1
Rockleigh2 miles2
Westwood3 miles1
Emerson4 miles2
Park Ridge4 miles1
Dobbs Ferry4 miles1



Reviews

Highest Newest Oldest Lowest
3 StarsFull starFull starFull starGray starGray star
January 2018
We aren't thrilled. The room is very unappealing. They come in and mop the floors and it still looks dirty. The place needs a face lift. The aides and nurses have become more responsive to her, but in the beginning they were not. They are overworked. Their social workers are overworked too. The admins are really good though. The food is okay, but the hot food does not stay hot. She isn't supposed to have rice and they keep giving her rice.
4 StarsFull starFull starFull starFull starGray star
January 2018
The therapists have been good. My loved one had a slight allergic reaction to the odor of the cleaning supplies, but the facility is clean. She likes the roast beef, mashed potatoes and gravy, and the string beans.
4 StarsFull starFull starFull starFull starGray star
January 2018
Rehab is excellent. Usually she goes to rehab two times a day. My mother has been sitting in the wheelchair for a long period of time in the evenings. If you go to the nurses' desk they are good at keeping you informed. She doesn't have much of an appetite, so when she does eat she feels like the meals are heavy.
5 StarsFull starFull starFull starFull starFull star
January 2018
Everything has been excellent.
5 StarsFull starFull starFull starFull starFull star
January 2018
The place seems to be well organized and clean, and the people seem very nice. My father is well taken care of. He's eating well, and that's playing a large role in how fast he's improving.
4 StarsFull starFull starFull starFull starGray star
January 2018
I would recommend Buckingham, but I have some suggestions for improvement. They don't offer therapy on the weekend, and I think they really need to. I think people regress without that. I would've liked for them to tell me more, and give me reports on my loved one's blood work. They don't allow family to observe therapy, so it would be nice if they would give me updates on how it's going. Also the bathrooms weren't kept clean very well.
5 StarsFull starFull starFull starFull starFull star
January 2018
The people are polite.
5 StarsFull starFull starFull starFull starFull star
January 2018
My loved one has been really happy so far. She loves the food. When I ask questions, they answer them.
4 StarsFull starFull starFull starFull starGray star
January 2018
I'd recommend this rehab to a friend.
5 StarsFull starFull starFull starFull starFull star
January 2018
What I've seen there so far has been good. All the people I've talked to have been nice and helpful.
4 StarsFull starFull starFull starFull starGray star
January 2018
I think the facility is good. My mom gets good therapy, which she needs, and socialization. They burnt her grilled cheese sandwich once, otherwise she's pretty happy with the food.
4 StarsFull starFull starFull starFull starGray star
January 2018
I would recommend Buckingham only if someone needed rehab therapy. My mom loves the rehab. Everyone is very friendly. The building is old and needs updating. The closets are old. My mom calls the food roadkill. A lot of the patients complain about the food. The sandwiches are fine. The rest of the food lacks flavor and if she sends it back it comes late.
4 StarsFull starFull starFull starFull starGray star
January 2018
The staff is very friendly and approachable, which is a breath of fresh air. They're fairly responsive. If the residents say the food isn't warm, they reheat it. The third floor is renovated and it's nicely updated and decorated, way better than the first floor.
5 StarsFull starFull starFull starFull starFull star
January 2018
I've already recommended them!
4 StarsFull starFull starFull starFull starGray star
December 2017
I'd recommend this facility to a loved one. The only drawback is there are some nurses there that seem very unfriendly.
5 StarsFull starFull starFull starFull starFull star
December 2017
My dad's been there a few times and he likes the renovated third floor, it's nice and newer and clean.
4 StarsFull starFull starFull starFull starGray star
December 2017
They are very, very, very nice! I couldn't ask for a nicer place. The therapy is very good. Excellent. The nursing care is all-around wonderful. They keep everything immaculate. I think the food could a little better. The food isn't cooked that well and doesn't have flavor. I bring most of my loved one's food in.
3 StarsFull starFull starFull starGray starGray star
December 2017
I'd recommend Buckingham. The facility is pretty clean. She never complains about the food. When my wife needs help, I want her to have help right away. Sometimes she has to wait a long period. Anytime they come in to do anything in the room, they don't update me on how she is doing, but when she had to go to the hospital they did call my son to let us know.
5 StarsFull starFull starFull starFull starFull star
February 2018
I'd recommend Buckingham at Norwood!
4 StarsFull starFull starFull starFull starGray star
February 2018
Everything is generally quite positive. There is quite a list of employees who stand out. They are all genuinely caring. The rehab folks are beyond compare, very good and very caring. One of the nurses in particular is fantastic. The staff are quick to remedy their bountiful errors. Administratively, they are a mess. They don't get billing or communications right, but at medical care, they are fantastic. Some of the building needs to be redone, since it's an older facility. If I don't call the facility to ask about things, I'll never be informed, even though I have power of attorney for my loved one. I have never been informed of anything, including prospective discharges. They are very forthcoming with information when asked, though. I get an instant callback.
4 StarsFull starFull starFull starFull starGray star
February 2018
The only problem my wife noted was that there was a lack of personnel to help people in the night. If she needed help going to the bathroom or getting up and doing something, it would take a long time. I would arrange an outside person to help so she wouldn't have that problem. The physical therapy part of it was very good. They could use more nighttime CNAs to be available for people's needs. The building's appearance is not so great. They could use some sprucing up, like new paint. It's a little bit depressing. The cleanliness is acceptable. The dietitian was very flexible and cooperative, and helped get my wife, who has eating problems, things that she could eat. The kitchen's cooperation was great.
5 StarsFull starFull starFull starFull starFull star
February 2018
My mom's experience here so far has been very appreciated. She has been here a few times, and I would have her go back. The physical therapy is great. This is the cleanest facility I have ever seen. I think the meals are okay, and my mom would let me know if they weren't.
4 StarsFull starFull starFull starFull starGray star
February 2018
The admissions director was very nice. I have spoken to most of the staff, and they are not all that friendly.
3 StarsFull starFull starFull starGray starGray star
February 2018
The staff have been nothing but pleasant. I think that when there is an incoming patient, there should be more of a round table discussion with the family of the patient's goals.
4 StarsFull starFull starFull starFull starGray star
February 2018
The rehab therapist was very good. The food was excellent. The nutritionist was great. It was hard to get help at night, but the staff were friendly. No one at the facility made an appointment for my mom to see the doctor, and now she needs surgery. The rehab therapist was very good. It was hard to get help at night. The whole ten days my mom was there, they were wiping down the room with a broom but no mop, and did not wipe down the bathroom. They did dust and empty the garbage. No one informed me that my mom was about to get a walker.
3 StarsFull starFull starFull starGray starGray star
February 2018
They are a bit understaffed. The staff are very nice but they are overworked, and have a lot on their hands. Some of the facilities are very run down. The nurses are overworked. The people are very nice. It would be nice to have more fresh foods, like fresh produce. The staff is very caring, but spread very thin.
5 StarsFull starFull starFull starFull starFull star
February 2018
My parents have been here before. They remembered the little things about my parents. The people that have been there have been there for awhile. They remember the patients that come back. They always get in touch with us. They are always very open and explain everything when asked.
3 StarsFull starFull starFull starGray starGray star
February 2018
The people at the front desk and the nurses' station are really very nice. I would like communication twice a week. I had to call the case worker once, and it took a week for her to call back.
1 StarFull starGray starGray starGray starGray star
February 2018
My mother went there from a hospital and got worse. It seems like things don't get done. The nurses themselves are very good. The non-nursing staff are not overly bad, but not overly good. They are not keeping track of my mother's dietary needs. When I visited, she didn't have her leg wrapped like she was supposed to. I am never able to get the schedule for the therapists. One time my mother wanted to go on the exercise bike, but they told her no, and said that it wasn't in her day plan. It is frustrating to get medical information, since the nurses cannot give answers unless it is approved by a doctor, and it is hard to track down the doctor in the facility. Everyone is pretty friendly, though. There are one or two people that are obnoxious. When new patients come in, they bring in new bed sheets in and clean the place up. The food is pretty good. The dietitian was concerned and right on it. The staff answered well when I asked them things, but they don't seem to communicate with each other too well.
5 StarsFull starFull starFull starFull starFull star
February 2018
The people here are terrific. My wife is getting very good care. I seem to be able to talk to any of the staff, and they are very helpful. They are very friendly. The facility's cleanliness is superior.
3 StarsFull starFull starFull starGray starGray star
February 2018
The nursing care is very good, except sometimes they take too long to come take care of me. Some aides were very rude and just didn't treat me right. They didn't want to do anything for me or help me. Besides that, everyone has been great. I dislike the food. It seems to me that everything has the same flavor to it. Whatever they put on it, it's all the same spices.
5 StarsFull starFull starFull starFull starFull star
January 2018
I thought the people here were very attentive and caring. This was our second time here, and they still treated my mother well. When leaving, everything was super organized. They showed me what to do and helped me sign off on everything with all my mother's prescriptions. My mother loved the therapists. They did their job, and she saw other patients also make progress in a matter of a couple days. Everything seemed like it gets wiped down. The breakfast was cold, but they gave assortment of options. My mother was pleased with everything, and thrilled with the food.
4 StarsFull starFull starFull starFull starGray star
January 2018
My loved one was not being watched closely enough for her incontinence and her laundry wasn't being done. A couple of the younger nurses were very good, though. The fellow at the desk was very cooperative and seemed to be up on things. The meals were good. Two staffers have helped me stay informed on my loved one's care.
3 StarsFull starFull starFull starGray starGray star
January 2018
We have worked with previous doctors who specialize in care for my husband's condition, but the facility denied our request to use them in favor of their own doctor. My husband was the doctor's first patient with his condition. My husband wound up in a wet bed cause a nurse assigned to him didn't know how to set things up. He pushes the button and no one comes. The nursing staff are misinformed. The meals are small. My husband needs more food. The phone rings 30 times and no one answers.
5 StarsFull starFull starFull starFull starFull star
January 2018
Their bedside manner is great. My mom is well looked after, and even when I wasn't able to go visit, she would tell me on the phone that everything was still going good, and I think that was great. My mom has not talked much about the food, but I think it's okay.
5 StarsFull starFull starFull starFull starFull star
January 2018
This facility has been very good. From what I've seen, the nurses have all been okay. There was an aide who wasn't as careful as she could have been transferring my husband from his bed. It's an old place, so it is kind of hard to make a judgment about cleanliness. The bathrooms could be cleaner. The entrance is nice, and the hallways are clean and picked up, but the rooms themselves seem to be cluttered. I ask for any information I need, and the staff is very good about providing it when I ask. It would be nice if they sought me out, but I know they have a lot of patients and that would be hard to do.
5 StarsFull starFull starFull starFull starFull star
January 2018
It's very clean.
3 StarsFull starFull starFull starGray starGray star
March 2018
I think the therapy is excellent. They need another nurse on the sub-acute floor. There's some work to be done with some of the nurses' aides. The therapy is strong, but the support staff isn't as strong. The nurses are fine. There's people that don't really communicate in English, which is really hard for my mom. Some of the folks that are CNAs don't understand my mom's conditions. She hasn't been handled very carefully. It's quite clean. They work very hard on the meals. They're very good meals under the circumstances. The communication part of things is very good. She fell, and they let me know six hours later. I would have liked to know immediately, but they at least called me in the same shift period.
5 StarsFull starFull starFull starFull starFull star
March 2018
The staff are kind and nice. The facility is not really brand-new. It's clean and the food is OK.
5 StarsFull starFull starFull starFull starFull star
March 2018
The staff is very kind, and the facility is clean, too. They're very good with communicating with me.
5 StarsFull starFull starFull starFull starFull star
March 2018
I think it is going quite well. They are very nice there. When they are short staffed we understand. The staff is very nice and our doctor recommended the facility to us. The cleanliness is okay. They've been good about keeping me informed.
5 StarsFull starFull starFull starFull starFull star
March 2018
My loved one is being well cared for and getting the rehab he needs to get back on his feet. The services seem to be very good. The nursing care is very good. The staff is excellent.
5 StarsFull starFull starFull starFull starFull star
March 2018
The physical therapist has really been working with my mother-in-law even though she's impossible to work with. She's fantastic. The medical care is also very good. Everybody's been great. A podiatrist went in and saw her. They called in a wound care specialist. She got a special mattress right away. It's a very good place.
5 StarsFull starFull starFull starFull starFull star
March 2018
My mother is up on the third floor that has been redone. It is better. It is cleaner and brighter. I would recommend the third floor because it has been refurbished. She has been happy there. She had an aide help her dress. She was compassionate. The staff seem friendly. It is clean. My mother says the meals are fine. She is not eating much. She wanted smaller portions, and they are accommodating her. They answer my questions before I leave.
4 StarsFull starFull starFull starFull starGray star
March 2018
It's my mother's second time there, and we were very happy to know she was going back. I understand she's not the easiest patient, but she's been doing the therapy, and that's been very positive. However, she will not get therapy on the weekend. It really would be ideal to have continuity. I don't think it's good for her to spend two days in bed without it. We can see my mother hasn't brushed her teeth and no one has helped her. We're very concerned that her hygiene is properly attended to. We know that somebody has been taking her to the bathroom. The woman that comes into her room to tend to her requests and when she needs to go to the bathroom is very warm and kind. I can tell that she's working very hard for her. The women at the reception are really lovely, personable people, and also thorough. It seems like they were on top of her. If she's in a diaper, I want to be sure she's being cleaned properly. Her dinner looked perfectly fine, but she's a very picky customer. It looks like there's effort to give them options and fresh food.
5 StarsFull starFull starFull starFull starFull star
March 2018
Where my father is, it is a little older in aspects of the furnishings and lighting and flooring. I did see the renovated portion, and it was nice. They did say the whole building will be renovated. My father has not complained about the meals. He stays in his room and eats. Overall, he is eating well. They do their best.
5 StarsFull starFull starFull starFull starFull star
March 2018
They are very good on keeping me informed.
4 StarsFull starFull starFull starFull starGray star
March 2018
So far, so good. My mother likes the food. We had a meeting in the first week, and she is not declining and is regaining her strength.
5 StarsFull starFull starFull starFull starFull star
March 2018
The staff are all great. Our overall experience is good. The one thing that needs improvement is that the patient should know in advance when she will have rehab therapy. There should be a schedule for rehab therapy, and it happens all over the clock. The meals are usually just fine, with a few exceptions. There are no problems with cleanliness. My wife enjoys her meals from what I can see.
4 StarsFull starFull starFull starFull starGray star
March 2018
The nurses are great. It is clean. The food is great. There are certain things my mom does not like. They do keep me informed. We had a very big problem yesterday, and I think they have taken care of it. My mom had a serious surgery, and one of the physical therapists had her do therapy on that part of her body yesterday. The director talked with me immediately after the incident with PT and that was good. They let us bring our dogs to visit.
5 StarsFull starFull starFull starFull starFull star
March 2018
It is a wonderful place, the best. The therapist is great, although there is a problem with the language. My father likes it, and he is getting better. He was able to go to the bathroom by himself. The nurses are very good and friendly. They answer questions right away. I saw one or two aides checking on my father and asking about him. They do an excellent job, too. The staff are very nice and friendly, and there are a lot from our culture here. My sister was here and said it is very clean and neat, and my father is very satisfied. The meals are very delicate. You cannot satisfy everyone with different cultures. They prepare excellent food from our culture. They always call me and are really good at keeping me informed.
3 StarsFull starFull starFull starGray starGray star
March 2018
In the daytime there are no problems. They are professional and overall it's good. The physical therapists work with him, they are nice, and they push him when he is tired. The night time staff however is poor because they don't seem interested. Some are very nice, but there's a difference between day and night staff. The nurses are better than the aides. The aides don't seem interested and you have to wait for them for a while. It feels like I'm bothering them when I ask them for things. They don't really clean the room either, because I saw one lady throw loose paper away and it missed the garbage can and she ignored it and walked away. The cleanliness is average. I walk up to the 3rd floor of the building and it's beautiful, and the difference between the 2nd and 3rd floor is astounding.
5 StarsFull starFull starFull starFull starFull star
March 2018
We've been to several nursing homes, and at Buckingham the nurses and physicians that see my mother are very nurturing and patient. She feels confident and secure there. The therapists are excellent. My mother says that the nurses are very good. CNAs are a problem. They are very harsh and rude. It just ruins the whole experience and they need to be terminated. Besides the CNAs, the staff is friendly. The area where they have food needs to be updated, it's dirty.
4 StarsFull starFull starFull starFull starGray star
February 2018
My mom seems to be happy with all the staff and with the way she is taken care of. She receives good workouts and she likes the speech therapists and everybody there. The staff members seem fine. The facility seems clean to me. My mom complains about the flavor of the meals but has mentioned that there were some meals that she liked.
4 StarsFull starFull starFull starFull starGray star
February 2018
They have been attentive to my mom. The staff is nice. My only issue is that they are short staffed on the weekends and they are not as good as the weekday staff members. They have been pretty good at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
February 2018
The facility looks very good, it looks old, but its clean. If he did not like the food they are very accommodating. They keep in contact with my mother. The confusion with admission there was upsetting but has been rectified. The design of the patients room had no privacy, people in the hallway can see you, and the rooms are very tight for wheelchairs and walkers. They should turn them into private rooms.
3 StarsFull starFull starFull starGray starGray star
February 2018
My loved one did not have a call bell in her room and she called for a nurse multiple times. I spoke with one at the nurses station and a nurse said that she would come back but she did not. She waited more than an hour and I am still working to resolve this issue with them. Some of the staff members are friendly and some are grouchy. The facility looks clean. She was not happy with the meals.
4 StarsFull starFull starFull starFull starGray star
April 2018
I like the place and the people seem caring there. I would imagine any place would strive to being better at helping their patients. People can always strive to be better. They were considerate with calling us. It is pretty clean. My brother liked the nurse he had today.
4 StarsFull starFull starFull starFull starGray star
April 2018
It is good. The aides at night could be watching more. The rehab therapy is excellent. The meals are good.
3 StarsFull starFull starFull starGray starGray star
April 2018
When we call for help to the room, the girl on the floor has been great. The facility is clean. I had two experiences with the meals and I would not eat them. Last time I saw my mother she was in the cafeteria and asking for help and no one was there to help her and this broke my heart. I seem to get different answers from different staff members.
4 StarsFull starFull starFull starFull starGray star
April 2018
It was pretty good. She seems to be happy with them. The only problem is that her hair is never washed. Some of the staff are nice and some are nasty. It's an old building, but it's clean. She can't chew much, so she can't have hard food. They gave her a hamburger. But it got better with time. They are getting paid, they should address the questions from the family. They are often very rude when you ask something from them.
4 StarsFull starFull starFull starFull starGray star
April 2018
It is a nice place. The therapists are excellent.
4 StarsFull starFull starFull starFull starGray star
April 2018
Everything seemed to be up to par. She has to complete some rehab. We had dinner one day and a staff person took her vitals and seemed very polite. An aide helped when she fell. It is not as bright and cheery, but I did not see any filth. I was impressed with the visitors section. I was pleased they let us know what is going on.
4 StarsFull starFull starFull starFull starGray star
April 2018
It's been good. I think the nursing care has been good. The aides have been responsive. Best of all, the therapists have been very good. The administrative staff has been excellent! The staff are very friendly. The building is old but clean. We had one complication, and they let me know right away. We have had several status meetings.
4 StarsFull starFull starFull starFull starGray star
April 2018
I like the therapists. They're all very good. Some of the staff are excellent. The day staff is very good. Night is not as good, but has gotten better. I have spoken to them about it. They are very receptive to it. I like the therapy. Some staff are not friendly and don't smile. They need to just smile a little bit! They need to at least pretend like they're happy. They could do better with cleanliness. There's things that I've seen where they miss the garbage and don't even pick it up. The meals look decent. They are presented nicely. My loved one has many options. I would recommend the facility if the nighttime got a little better. Also, the parking is terrible. I can't find a spot.
5 StarsFull starFull starFull starFull starFull star
April 2018
They are good there. My mother likes everybody. She says the meals could be better. Some of the meals look good and some not good. When I go there, I ask for information. One of the therapists told me how she was doing today.
3 StarsFull starFull starFull starGray starGray star
April 2018
My loved one does therapy. They are working hard to make him walk. Several nurses are very good. The staff have been helpful and answer my questions. They're very friendly. They give him three meals a day. They do call me. They left a message that there was an incident but didn't tell me what it was. I tried to call them back and couldn't reach them, so I had to rush over there to the facility and find out what happened. Yesterday, they didn't come to help my loved one to the bathroom in time, so I had to take him myself. His diaper was completely soiled. They finally came in, and they had to change all of his clothes. Another time, I found him in the family room without socks and shirt. He was shivering. I think they are understaffed and overworked. I understand he is hard to take care of, but I expect them to be able to take care of him. I think they need to hire more people.
4 StarsFull starFull starFull starFull starGray star
April 2018
My sister does get some very good attention. The therapy is very good. We are for the most part very happy with them. They seem very caring. Some of the nurses and aides are excellent. Some of them are not as good. There are times where she has to wait quite a while for someone to come in, and other times they come right away and go above and beyond. It's very clean. My sister likes some of the meals. She thinks some of them are not good.
4 StarsFull starFull starFull starFull starGray star
April 2018
There are a lot of things I like and a couple things I don't like. I like the cleanliness about it. I like the people and their attitude. I like that it's so bright and cheery. The physical therapist has a good attitude. He's gung-ho for what the patient has to do. He seems to have a positive attitude about him. It's very clean. The meals are great. Sometimes I don't like that they lose sight of the patient in the paperwork and everything.
4 StarsFull starFull starFull starFull starGray star
April 2018
They're very attentive to my father in his needs. The head nurse really seems to take care of my father. He talks to him, and everything gets taken care of. Sometimes, the food is a little lukewarm. Other than that, I don't have any problems. The communication is excellent. If my father has a problem, they call me. He had an issue the other day, and they immediately called an ambulance and informed me. Everything worked out very nicely.
4 StarsFull starFull starFull starFull starGray star
April 2018
The nurses and CNAs are lovely. The staff is very friendly. The bathroom smells and does not look clean, but the rest of it looks clean. My mom eats the food. She does not like the string beans, but she is a picky eater. They were supposed to contact my loved one's doctor and told me that they tried to contact him. I spoke with the doctor's office, and they said they were not aware of it. The whole thing with the doctor was a mix up for me.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everyone is very helpful. I really like the place. I feel my loved one is getting good care. It's very clean. She likes the meals. She's eating. We had a meeting. They're aware and on top of everything.
5 StarsFull starFull starFull starFull starFull star
April 2018
They are very caring and attentive to the patients. Everything is positive. They respond when you call. The nurses are exceptional. The staff is exceptional. Everyone is willing to answer your questions. They never say to come back later. This is wonderful place. This is my mother's third time. The nurses are always willing to answer questions, even the ones who dispense the medication. The welcome staff in the foyer are unbelievable. They're so kind and friendly. It comes naturally to them. My mom loves the attention. It is exceptionally clean. The meals are very good. They give you an alternate if you don't like the main meal. Their variety is very good. It's always fresh and hot. I have recommended Buckingham. They are excellent at keeping me informed. If you make a phone call, they're right there. They answer the phone. The director put me in touch with the therapist who works with my mom. I was very satisfied.
5 StarsFull starFull starFull starFull starFull star
April 2018
I like their attention to details, and being able to get access to information. Their communication is very good. They want my loved one strengthened so that he can go home, and he has been worked with pretty thoroughly. The nurses seem to be pretty good. The staff is very engaging. It is very good and clean.
4 StarsFull starFull starFull starFull starGray star
April 2018
The therapy is wonderful! The nurses are great. Some of the aides are better than others. There are many more good ones, but there are some that are not. The administrative staff are great! It's very clean. The floors and rooms are clean. The nutritionists are very good. The food itself is not stellar. When my family comes over, I ask them to bring only one thing: food. The dining room is very nice, though. They are pretty good at keeping me informed. As soon as the guy at the facility hears any information from my insurance company, he comes right over to tell me the news.
5 StarsFull starFull starFull starFull starFull star
April 2018
It is excellent! The staff is extremely thoughtful and patient. They are very friendly. The place is very clean and peaceful. It's a good place for rehabilitation. The nurses all are exceptional. The receptionist has been great! The prescription lady has been great, too. We have not been able to get the laundry done. I've had to take the laundry home. Water is not always filled. I have to go get it. Communication is open. They're thorough about information when I ask questions.
4 StarsFull starFull starFull starFull starGray star
April 2018
They always tell me things. They explain the medications, and everything is going well. The exercise team is good, and my loved one feels good after therapy. Sometimes the meals were not diet-type food. This only happened once, and they corrected it. All of the meals are good. Some of the showers do not work, and we have to run the sink water to make sure it is not too hot or cold. Sometimes they wipe my loved one down down.
4 StarsFull starFull starFull starFull starGray star
April 2018
It was pretty good. For the most part, the staff was friendly and super helpful, and the therapist was good. Some nurses were great, and others not as great. For the most part, they were good. I liked the fact that they had food options from our culture. The professionals, like the social worker, were resourceful.
4 StarsFull starFull starFull starFull starGray star
April 2018
The staff were friendly and helpful when I was there. The menu looks fine. The dining is okay. It's nice that there's a dining room on each floor. I don't know if they're pushing her hard enough in therapy. I'm there often, so I get a lot of information by asking. I don't know if I'd get the same information otherwise. There was a follow-up appointment for my mom today, and I wasn't told about it until today. The staff said they left me a message for me, but I didn't get anything.
3 StarsFull starFull starFull starGray starGray star
June 2018
The staff did care for my loved one. They made him comfortable there. When he got there they could not evaluate him right way. You have to wait a while getting to the bathroom and it is a little run down.
5 StarsFull starFull starFull starFull starFull star
June 2018
I was happy with the care. It is excellent. The PTs are especially good but everyone is very good. The PTs have more hands-on contact with the patient than the nurses. We like the nursing supervisor. She was very attentive. It's very clean. The meals are nutritious. The staff are very busy. The family has to keep abreast with them. If you ask them questions, they let you know.
4 StarsFull starFull starFull starFull starGray star
June 2018
So far everything has gone well at the facility. My mother as well as myself are very pleased with the care. Overall the nursing care is good. There are couple of excellent nurses that stand out. Her room as well as the rest of the facility is clean. I always see the cleaning man around the building.
5 StarsFull starFull starFull starFull starFull star
June 2018
They seem very efficient and caring. Buckingham is better than the last place she was in. It's very clean. Communication is very good but I have not seen the doctor yet and he comes in the morning. The nurses are excellent. I like the person who brings you in for admitting. She is excellent.
2 StarsFull starFull starGray starGray starGray star
June 2018
My mother is at Buckingham. Overall it is good and I would definitely recommend it. The entertainment is great. The rehab therapy is excellent! The therapists are very helpful, they have made such progress with her. They also have Korean entertainment. I do have some concerns, though. The CNAs and helpers are not professional. They are not responsive enough, it would be nice to have consistent staff take care of my mother. The office lady is very unhelpful. There seem to be a lot of people that feel this way. As a whole the cleanliness is okay. The room needs dusting, and the floor is always dirty. The meals are overall good but they could really cater more to special diets.
4 StarsFull starFull starFull starFull starGray star
June 2018
The rehab therapy is fantastic. They had pretty good food from what my mother said. She loved her lunch today. The staff are very knowledgeable. She is getting her medication. I like one of the nurses, she is a lovely woman. The social workers and director of nursing were all great. The cleanliness was pretty good. Some aides help more than others.
4 StarsFull starFull starFull starFull starGray star
June 2018
My loved one is not doing the PT like he should and maybe with encouragement he might do this. Other than that I am happy with Buckingham. They should be more assertive with getting him to do the therapy. The staff are nice and friendly. We like one of them in particular. He is very helpful to get his shoes on this morning.
4 StarsFull starFull starFull starFull starGray star
June 2018
My dad is making progress at Buckingham. I have to hand it to them because my dad is not an easy patient. He is going through a lot physically but he is difficult in general. The staff has been great and I see the progress he is making. Anytime I have questions or even go to the nurses' station they are always there to help. It is very clean - I would definitely rate this a 5 PLUS. I would prefer more phone calls to give me updates on how he is doing.
3 StarsFull starFull starFull starGray starGray star
June 2018
The admissions director was great. We liked the PTs and OTs too. One of the LPNs was very friendly. Everything is very clean and sanitized. It looks great. She is on a renovated floor and it is super nice up there. It is all carpeted and pretty. Sometimes the PT sessions are shorter than they should have been. The medication is given late, as much as 45 minutes. The staff does not introduce themselves to us and it would be nice to know their names and what they are doing. My mom is not a big fan of the food.
3 StarsFull starFull starFull starGray starGray star
June 2018
I think she is struggling with lack of responsiveness and English is a second language for her. She speaks Korean. They kept giving her Korean food and she did not want Korean food.
4 StarsFull starFull starFull starFull starGray star
June 2018
The staff are helpful. My mother does not like the meals or drinks though. She is getting chopped food and is getting thickened drinks. My brother is frustrated with what is going on with our mother and he is having a meeting with them soon.
4 StarsFull starFull starFull starFull starGray star
June 2018
Today in therapy, they actually got my mother from her bed all the way to the therapy room itself to do her exercise. This shows her improvement! I do have some concerns with cleanliness at times within the room itself. The aides are very good at helping her and sometimes they slack a little bit with hanging clothes back in the closet. I have to tidy up when I visit. Also, there doesn't seem to be enough recreational activities going on. Her roommate is more independent and it seems like she is always looking for something to do. The meals are balanced.
5 StarsFull starFull starFull starFull starFull star
June 2018
Everyone has been nice, friendly and cooperative. Everyone has been fine with communicating with me. His room could be cleaned a little more often. He eats in the dining room and the meals are fine. They cut up his food and they help with whatever is needed.
4 StarsFull starFull starFull starFull starGray star
June 2018
The staff are all excellent. The staff talk with her on a personal level and they are interested in her well being. There's a night time PCA who she really loves. This woman is friendly. My loved one is not too happy with the meals. She said there is not enough of a selection and sometimes the selections are not available. The portions are too small.
5 StarsFull starFull starFull starFull starFull star
June 2018
The people are great there. The place is clean and the food is great. The communication is very good. I like several of the staff very much. They answered all of my questions. The therapists are very good.
3 StarsFull starFull starFull starGray starGray star
June 2018
Everything is good. I just wish they could get to the call lights a little faster. The staff is very friendly. The meals there are very good. The facility does very well at keeping me informed.
5 StarsFull starFull starFull starFull starFull star
May 2018
It is going very well for my father at Buckingham. They have very good staff. It's also very clean! He is eating all of his meals and seems to enjoy the food. I've just met with the staff regarding his care and they keep me updated pretty well.
4 StarsFull starFull starFull starFull starGray star
May 2018
My husband's care was very good. I was very involved. The therapy was excellent. It is a very friendly building. One of the nurses was very excellent. Some of staff were not so good though. I brought all the food in for him because he couldn't eat the food there. They had an excellent medication system. I went in 2-3 times a day and they did a good job.
5 StarsFull starFull starFull starFull starFull star
May 2018
She was treated so well and they were so kind with anything she needed. It was very clean. The food was bland and it was perfect for my mom. It was hard to get through to them with no one answering the phone but I figured it out. It was not a horrible thing. Everyone was wonderful. One of the staff was was especially nice with my mom.
5 StarsFull starFull starFull starFull starFull star
May 2018
They have been very good with my husband and gotten him everything he needs. They put a gym type of thing on his bed to help him with a hand rail to help lift himself in the bed. He is enjoying the meals. He has different choices. The communication is very good. When I go in, I stop in the nurses' desk, and they answer my questions if they do not call me. He likes the supervisor on the night shift.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everyone was very nice. Everything was good with no complaints. The communication was good. We liked her nurse who was very nice and attentive. She was the only one I was in contact with. She was really nice. It was very clean. The bathroom needs to be remodeled. Some items were rusty in the bathroom where you sit to take a shower. They serve the meals with a lot of gravy. I would remove some of the gravy.
4 StarsFull starFull starFull starFull starGray star
May 2018
Most of the people are really good and there are a few that are not as helpful as they should be. The cleaning is not as good as it should be. The therapists are good. They do not always listen though. I know various things about him and they need to listen to me more. I only have this issue with some of the staff. The nursing care is very good. Most of the nurses are caring and understanding. They are all pretty friendly except for a few. They do not keep the rooms like they should. The attention to detail is lacking. The nurses are top notch. They have been very helpful, especially one of the nurses.
5 StarsFull starFull starFull starFull starFull star
May 2018
The staff are very nice and she was greeted immediately and everything is moving quickly and we are pleased. She had no service at the other rehab. At Buckingham, it is a difference of night and day. I am happy with the response when I call them.
2 StarsFull starFull starGray starGray starGray star
May 2018
My mother was very ill and she wound up in the hospital. I told them she was having trouble. They said they had everything under control. The rehab therapy was wonderful, though. My mother said the therapists were outstanding with tremendous work with her. There was one aide my mother loved. My mother was not happy with the rest of them. The staff were friendly. The food was a disaster. She eats very limited food and I brought food in from the outside. They were terrible at keeping me informed. She liked the physical therapist, but she did not like the overall staff.
4 StarsFull starFull starFull starFull starGray star
May 2018
The facility needs to be updated but it is clean. The nursing care seems to be pretty good. There is always some cleaning to do. The communication was pretty good. We like the nurse.
5 StarsFull starFull starFull starFull starFull star
May 2018
They seem very attentive and it is clean. The PT is good and it is a beautiful setting. They are friendly and dedicated. I like the dining area. The communication is very good and we had a meeting on Monday with the whole team. I did not get this with the other facility we were in!
5 StarsFull starFull starFull starFull starFull star
May 2018
The service is good and my son's needs are being well taken care of.
5 StarsFull starFull starFull starFull starFull star
May 2018
Very good. It is wonderful and they are so kind. It was very clean.
5 StarsFull starFull starFull starFull starFull star
April 2018
So far the experience is phenomenal. They are all above and beyond my expectations. They are very attentive. He came Sunday and the progress is amazing. Mentally doing much better. Still has a way to go but on the right track. I was not expecting this place to be this clean. She has meals in her room and she seems to like it. We had a face to face meeting and they laid out the whole plan and it is happening. I got a couple of calls to update me of what is going on. She is very happy with the OT and PT people.
5 StarsFull starFull starFull starFull starFull star
July 2018
The help and service is good. They are polite and they get you answers quickly.
2 StarsFull starFull starGray starGray starGray star
July 2018
My loved one says when she needs help at night she has to wait a long time. It seems they do not tailor the therapy for each patient. They changed it today and she likes it now. The staff do not respond right away but they are friendly. She is happy enough with the meals.
5 StarsFull starFull starFull starFull starFull star
July 2018
The people seem like they are treating her nice and she likes them. They are attentive to her. The therapy is very good. She was tired and did the rehab anyway and it was fine. The staff is very nice. My mother does not eat much but they cater to her.
5 StarsFull starFull starFull starFull starFull star
July 2018
It is excellent and I have no complaints. At first my mom had a communication problem because she speaks Korean. She likes the food. The rehab is good. We like one of the nurses. It is clean and is very good. Sometimes she feels hot or cold with the temperature. The food is wonderful.
2 StarsFull starFull starGray starGray starGray star
July 2018
It is no better than average. It has many short comings. I am not real pleased with a lot of things. One of the nurses is excellent though. The staff are friendly but they do not listen. The first day my sister arrived and some PT person demanded she get out bed and should could not get out of bed. She was very upset. I know there needs to be a certain amount aides per patient, and the aide did not know that the laundry could be done there. She thought the laundry would be done by the family. There was a mix up with who was supposed to clean my mother up.
4 StarsFull starFull starFull starFull starGray star
July 2018
The rehab is very good. Some of the staff members are not caring for her properly and maybe aggressively handling her in the night shift. Some of the staff members use harsh tone as well as rough language. Also, the bathrooms as well as the floors in her room could be cleaner. I have to clean up her room when I go to the facility.
2 StarsFull starFull starGray starGray starGray star
July 2018
The therapists are doing the best they can. They are nice and attentive. Everybody is friendly in the halls when they pass by. I like the unit nurse. Overall, though, I am not happy with care she is getting. I need to be here to help my loved one eat. She is lying in bed 24 hours a day. When she calls for a nurse for help to the bathroom, they do not come to help. I want her sitting in a chair and I told them that. I am on the verge of taking her somewhere else. I want the rehab in the room to help her. She is not progressing after one week. I have been fighting with the staff.
4 StarsFull starFull starFull starFull starGray star
July 2018
I would recommend Buckingham. For improvement I believe it comes down to having more staff available, that way the nurses could spend more time communicating with the family.
5 StarsFull starFull starFull starFull starFull star
July 2018
Any time I have had a concern they are responsive. Mom pushes her call button and there is a very short wait time. There's no smell and the staff are very helpful. The therapists are working her tough. We like many of the staff. They have more cleaning people than aides. They are pretty good about keeping in touch with me.
5 StarsFull starFull starFull starFull starFull star
July 2018
Everybody was helpful and courteous. The therapy was great. I liked two of the therapists. They were very good about keeping me informed.
4 StarsFull starFull starFull starFull starGray star
July 2018
Buckingham is a very good rehab.
4 StarsFull starFull starFull starFull starGray star
July 2018
It was fine and the people were nice and the place was clean. The aides could have been a little more attentive. The therapists were fine and nice. She liked the physical therapist. It was pretty clean. The meals were really good.
4 StarsFull starFull starFull starFull starGray star
July 2018
They were very nice to me. The rehab was very good. They were very helpful and considerate. I liked many of the staff and nurses. They do their job and if I wanted an extra milk they got it for me. They are very friendly people. They had very good meals and I gained weight there and I am picky.
4 StarsFull starFull starFull starFull starGray star
July 2018
I would recommend Buckingham to a friend.
4 StarsFull starFull starFull starFull starGray star
July 2018
I know my friend is very happy there. The nurses are sweet and they take good care of her. The rehab is okay and I do not think she should leave yet. It's in progress. It is very clean and we are very happy with this.
5 StarsFull starFull starFull starFull starFull star
July 2018
They have been very helpful, pleasant and attentive to my father. The PT person has been very, very sweet and very helpful. The therapists have been patient and kind. They like what they do. The nurses have always been there when I need something and he has not complained at all. I like the head nurse, who has been very helpful. I have been asking questions and they tell me what I need to know. The floors in his room could be cleaned a little more though. As far as meals, he is a pain in the rear end and only wants to eat what he wants to eat. I am just not sure if he does not like it or it is not good. They ask what he likes to eat and they try.
4 StarsFull starFull starFull starFull starGray star
July 2018
The facility overall has been very good for my friend. They are absolutely excellent and do very well with keeping me informed. As a former nurse, I find that some of the nurses are not as gentle. She has voiced concerns about a couple at night. There are several that she loves. The day shift seems to have much better nurses. Also the front office girls are very friendly. She has complaints about breakfast and the coffee in the morning. Other than that she is satisfied. It is a difficult housing - I am her neighbor . I did ask them to inform me and they haven't really reached out. The therapists are very good about this. I do go there just about every day. I would like to know more about what the future holds.
5 StarsFull starFull starFull starFull starFull star
July 2018
The visit is going very well for my mother at the facility. The staff, overall, is very friendly and the place is very clean! The rehab therapy staff is absolutely amazing. I have recommended the facility to people I know. The nurses are great. The night time shift aides are not as patient, though. It is very clean but a bit old and outdated. The rehab people keep me up to date when they see me there. I do have to chase around the medical staff to get information.
4 StarsFull starFull starFull starFull starGray star
July 2018
I had some issues with her diet but we overcame that this morning. The nurse on staff last night was phenomenal. Everybody has been nice and helpful. The nurse that was on yesterday was great.
5 StarsFull starFull starFull starFull starFull star
June 2018
I would recommend Buckingham to a friend!
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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