Laurel Brook Rehabilitation & Healthcare Center

3718 Church Rd
Mount Laurel, NJ 8054
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About Laurel Brook Rehabilitation & Healthcare Center

Philosophy

Laurel Brook Rehabilitation and Healthcare Center is a brand new Marquis Health Services community, proudly introducing a new level of post acute care and skilled nursing services to the Burlington and Camden counties. Our warm and welcoming center offers everything you need to return home your healthiest self.

Description

Located in the heart of South New Jersey, Laurel Brook specializes in easing your transition from hospital to home with expertise in orthopedic rehabilitation, chronic kidney management, and stroke recovery. One of the many benefits of our center is onsite hemodialysis services, as we are conveniently located near DaVita, a leading dialysis provider.

Upon admission, we proactively begin planning discharge and our expert team creates highly individualized care plans to meet your unique needs. Intensive therapy is offered seven days per week in our modern therapeutic gym, featuring the latest in rehabilitative technology and newly renovated subacute unit. Our services are especially geared toward post-operative, pulmonary, and cardiac conditions. Apart from our dedicated subacute rehabilitation unit, our center features a specialized secure dementia unit, long term care, respite care, and Urgent SNF service to ensure help is never far away.

Our suite of clinical services includes:

  • Post-Operative Subacute Care
  • 24/7 Skilled Nursing
  • Physical, Occupational & Speech Therapies 7 days per week
  • Orthopedic Rehabilitation
  • Wound Care
  • Hemodialysis On Campus
  • Stroke Recovery
  • Diabetic Care
  • Bariatric Care
  • Restorative Care
  • TPN & IV Antibiotics
  • IV Therapy
  • Pain Management
  • Nutritional Services
  • Hospice / Palliative Care
  • Secure Dementia Unit
  • Respite Care
  • Therapeutic Recreation
  • Urgent SNF™ Stabilization Program
  • Care Navigation™

Our center features special cultural services for our Korean community, with a team of caregivers that share Korean cultural values and language, along with delicious Korean cuisine and cultural activities.

Laurel Brook combines modern amenities with a warm and welcoming atmosphere. Our spacious campus features scenic views, expansive courtyards, bright and airy lounges, and a delightful dining area with a diverse menu selection. We also provide complim entary WiFi and cable, beauty and barber services, religious services, 40 private suites, and a range of social activities and events to enjoy.

For more information, please visit us on our website: https://laurelbrookrehab.com/ 

Clinical help

Therapy
24-hour awake staff
Massage therapy
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Devotional services onsite
Devotional services offsite
Outdoor common areas
Indoor common areas
Meals provided
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Age: No age restrictions
Commercial insurance
Veteran Affairs contract
Male
Female
Private Pay

Staffing

Languages spoken: English, Korean, Spanish

Location

Number of private rooms: 40
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare: By The Numbers

Issue Number
Substantiated Complaints
Facility Related Incidents
Number of Fines
Total Fine Amount $0
Total Number of Penalties

Nearby Cities

City Distance Number of Facilities
Mount Laurel0 miles2
Cherry Hill2 miles6
Maple Shade3 miles2
Moorestown4 miles5
Marlton4 miles2
Pennsauken5 miles1



Reviews

Highest Newest Oldest Lowest
5 StarsFull starFull starFull starFull starFull star
May 2018
They have been very helpful with the transition to this place. It is very clean. My loved one likes the meals.
4 StarsFull starFull starFull starFull starGray star
May 2018
The nurses are great. It is very clean. The food appears to be good. We had a family meeting and they gave me lots of information.
3 StarsFull starFull starFull starGray starGray star
May 2018
My loved one had a few bumps in the road when she first got there, but the therapists and nurses are nice and the facility is clean. The meals are not good, so I bring food to her. They do not call me about her care. I have to call to get information.
5 StarsFull starFull starFull starFull starFull star
May 2018
They are great. The facility is old but clean.
5 StarsFull starFull starFull starFull starFull star
May 2018
The staff was friendly and knowledgeable and attentive. The room was clean and private. My loved one was happy with the facility. It was clean. The meals were fine.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everyone seems informative. They are doing the best they can for my loved one. She is improving with the therapy. The nurses seem good. There are no odors and it is very clean. The meals are very good.
5 StarsFull starFull starFull starFull starFull star
May 2018
They take good care for my dad at a personal level. The place is spotless.
4 StarsFull starFull starFull starFull starGray star
May 2018
The nurses are knowledgeable but short handed. The meals are good.
4 StarsFull starFull starFull starFull starGray star
May 2018
The first day, several people came to my loved one's room to introduce themselves, which I liked. It's been a pleasant experience. Every time I've gone there, the room is clean.
3 StarsFull starFull starFull starGray starGray star
May 2018
The therapy is not intense enough and my loved one does not have a schedule for it. There is not enough attentiveness. He was left sitting in a wet diaper for a long time, and his diapers were the wrong size.
5 StarsFull starFull starFull starFull starFull star
May 2018
So far, I've been very pleased. I have no complaints. I like the communication. I have had a lot of communication so far, particularly with the social worker. I am very impressed by the nurses. I noticed a little bit of smell from one hallway to another. The kitchen staff seem to be catering to my loved one. They noticed that he likes the soup, and give him double soup.
4 StarsFull starFull starFull starFull starGray star
May 2018
Overall, I am happy. They keep my loved one active and clean. He looks pretty healthy. They are easy to talk to and they are team oriented. They are committed to getting him back to health. It is a very clean facility. They call me to tell me how he's doing from time to time and they are responsive to my calls. It is easy to contact them.
2 StarsFull starFull starGray starGray starGray star
May 2018
The rehab was excellent. The service was terrible and the food was terrible. Sometimes you have to wait over an hour for help to the bathroom. Most of the nurses were okay. Most of the aides were bad.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everybody is great and the care is very good. So far I am very pleased. The cleanliness is excellent. As far as I know the food is good. My loved one likes all of the staff so far.
4 StarsFull starFull starFull starFull starGray star
May 2018
The nurses have been helpful. Everyone is very friendly. It looks very good. My loved one injured himself, and they took care of it, but they didn't notify me. I would have liked to be called about that.
4 StarsFull starFull starFull starFull starGray star
July 2018
I would recommend Laurel Brook overall, although my loved one had some equipment-related problems.
3 StarsFull starFull starFull starGray starGray star
July 2018
My only real concern pertains to the diet they have her on. I plan on meeting with the dietitian to go over this.
4 StarsFull starFull starFull starFull starGray star
July 2018
The staff are helpful and informative. I think that initially she was disappointed and the staff went out of their way to help her. She is getting more PT to get better. She is very unhappy with the meals though.
4 StarsFull starFull starFull starFull starGray star
July 2018
There have been a few hiccups. In terms of care there are no problems. There was mix up with the clothes. The therapists are doing a good job. They are kind and helpful, and real friendly. We like the head nurse. We like the activities coordinator too and one of the aides is very nice.
4 StarsFull starFull starFull starFull starGray star
July 2018
Laurel Brook is much better than other facilities. I visit every day and they have really gotten to know us and greet us. They are very nice! They are making great upgrades to the building. The other residents are also very friendly. I go to the social area and they had live music entertainment. I went outside to listen to the live music with the other residents and it was very nice to have this. The nurses are excellent. They seem very aware and when I ask questions they take care of it as soon as they can! The aides keep him very clean. They are very good at getting him to cooperate. He accepts their help, whereas before at other facilities this didn't happen. The place is very clean too! They do such a good job at this. The bathrooms are clean and everything. The food is a bit bland. They could use more seasonings.
4 StarsFull starFull starFull starFull starGray star
July 2018
My mom is doing well. So far everything is going well. We like many of the staff members.
5 StarsFull starFull starFull starFull starFull star
July 2018
Everything has gone well since we arrived and we are so pleased with this facility. In the past she has received low quality care at other facilities. This facility has finally given my loved one the care she needs. She is happy and so am I.
4 StarsFull starFull starFull starFull starGray star
June 2018
The facility has done a good job with my mother so far. They are all very friendly here!
5 StarsFull starFull starFull starFull starFull star
June 2018
Everyone is extremely nice treats my mom very well! So far everything is great. The meals look good. If there is something she doesn't necessarily like, they give her other options and are very accommodating. The admin office has been in touch with me so far everything has met my expectations as far as communication is concerned.
3 StarsFull starFull starFull starGray starGray star
June 2018
The staff and administrator are great. The concerns have been up to par. There is a strong Korean presence and it is easy for my mom and dad to feel comfortable. The staff is very honest and helpful. I spoke with the OT person today it is going well for my dad. I met one of the nurses and she is wonderful. I appreciate her honesty. Her first impression is very good. The facility looks wonderful and it's very clean. So far the meals are good. The Korean food is very good and I like the way they prepare the food. The communication is very good.
5 StarsFull starFull starFull starFull starFull star
June 2018
My mom has been very happy so far. I am very satisfied with their communication with me. She is having problems with eating but I tasted the food and it was tasty. She does not speak much English but the administrator is very pleasant. The manager was very clear and concise. The doctor has been very attentive.
5 StarsFull starFull starFull starFull starFull star
May 2018
They are very caring. We like the nursing supervisor.
4 StarsFull starFull starFull starFull starGray star
April 2019
Overall, things were good. The communication and the nurses were good too. There were a few times that housekeeping did not come in and things were on the floor and we had to call to get them to clean it up. The beds and linens don't get changed often.
2 StarsFull starFull starGray starGray starGray star
April 2019
The physical therapist and occupational therapist are great. I talked to the administrator there I told him that it could be a great facility. If the nurses would just communicate better and actually know more about the patients. My mom was not on the correct diet.
4 StarsFull starFull starFull starFull starGray star
April 2019
The therapy is excellent! My mother has said that sometimes at night, she has to wait a long time for someone to help her. I understand at night there may not be enough staff. I have not had one problem with anyone. Everyone has been super informative and supportive. The place is very clean and very neat. The rooms are little sparse, is possible to be too clean? The rooms are very clinical, not very homey. The food I saw that she got, was fairly good. My mother is extremely critical when it comes to food, it has to be perfect. But from what I have seen, it's edible and better than most. The communication is excellent, I have been called several times by the staff. They already know who I am.
5 StarsFull starFull starFull starFull starFull star
April 2019
They are super supportive and nice. I don't hear much unless I reach out.
5 StarsFull starFull starFull starFull starFull star
April 2019
The care that my father has been given makes Laurel Brook amazing. They are very attentive. The physical therapy has been great, and he is getting better with his walking ability! There is one aide that has been very helpful with my father. She helps to keep him on task. I think it would help to clean a little more often. My father is not very fond of the food.
5 StarsFull starFull starFull starFull starFull star
April 2019
When I visited her it was clean. The nurses were very nice and polite. She can go outside and I like that. She said the nurses are good and helping her a lot. They are sweet with no complaints. When I am there the aides are nice and polite. She did not complain about the meals. The social worker called me before my daughter got there and welcomed her.
4 StarsFull starFull starFull starFull starGray star
April 2019
The nursing care is for that type of facility is adequate and they are understaffed in my opinion. They are pretty friendly. She is critical of everything but the food seems good to me.
4 StarsFull starFull starFull starFull starGray star
April 2019
I am so pleased with the care for my wife. Especially when we compare her experience here to another place she was in, there really is no comparison. Everything so far is great. In a minute I would recommend the facility!
5 StarsFull starFull starFull starFull starFull star
March 2019
4 StarsFull starFull starFull starFull starGray star
May 2019
Overall it was a good experience. From what I saw the rehab was really good and I am happy that I can see the therapy. The staff has been helpful and it is very nice and clean. We just had a meeting and we have another one next week. He is on a special diet and he is not happy with that.
4 StarsFull starFull starFull starFull starGray star
May 2019
The unit manager, the maintenance crew, and the nurse practitioners are all very nice and approachable. My loved one likes the therapy. I am the one to initiate most of the communication about his care.
3 StarsFull starFull starFull starGray starGray star
May 2019
The Physical Therapist, the Occupational Therapist, and especially the Speech Therapist were excellent. The speech therapist built a great rapport with my father. The management team and the nurses are very friendly. I did notice there was a gentleman who comes around and he makes sure the hallways are clean everyday. I did like that they had a good variety of meals. The aides they are hiring do not seem compassionate to me with the exception of a few good really good people.
3 StarsFull starFull starFull starGray starGray star
May 2019
The meals were good!
5 StarsFull starFull starFull starFull starFull star
May 2019
There are constantly people going in and out, checking in on my loved one. There are plenty of people there to help you and they are very good. He told me that they are getting him moving in therapy. Oh, the staff friendliness is wonderful. Everyone there is overly nice and overly helpful. The nursing care is very good and as far as I've seen, it's very clean. The communication is going very well. The meals have been a slight problem because here, you just get what you get and most of the time he is not eating the food here.
4 StarsFull starFull starFull starFull starGray star
April 2019
The therapy services have been great. My loved one has been working with them and they are excellent! There are some nurses who are absolutely excellent! With the new chef, the meals are much better! I did not get as much communication out of the social worker as I would have liked but then again I got more communication from the nursing than I expected.
3 StarsFull starFull starFull starGray starGray star
June 2019
My mom is now walking and she's got a little pep in her step. She's going in the right direction. The folks at the entry are nice, all the nurses, aides and staff all say hello. They have a beautiful courtyard there, but there aren't really any activities that take advantage of that. I think they should have more activities- even if it's just a coloring or activity book something social or bingo. Some of the caregivers are not professional. The aides are just walking around when they should do something, like interact with the residents. My mothers' bathroom is always clean. The floor is always waxed but the place has an odor. I think the communication is good. She cleaned her plate the other night for dinner, she really likes the meals!
3 StarsFull starFull starFull starGray starGray star
June 2019
The staff care has been pretty good and the place is fairly clean. The dining experience is not too good. There are not a lot of menu choices/ alternatives if she doesn't want what is served for the day. Communication wise, I haven't felt like there's great communication. She'll go to a doctors appointment and the doctor doesn't know anything about her current condition and medications. I haven't heard anything about a care plan or anything from them. The comfortability of the room itself isn't good.
5 StarsFull starFull starFull starFull starFull star
June 2019
Everything is good for my loved one. The rehab services, staff, and nursing care were all good. They call me every other day to update me.
4 StarsFull starFull starFull starFull starGray star
June 2019
My loved one's experience here was good.
3 StarsFull starFull starFull starGray starGray star
June 2019
The cleanliness was excellent.
5 StarsFull starFull starFull starFull starFull star
June 2019
I am very happy my brother is there. The staff is wonderful with him and very patient. The nurses are all great! The meals are very good. They were very patient with him and we are very grateful. The meals come promptly and they give him snacks. They call me and tell me what is happening with him and going to the hospital. There was a little problem with the insurance and that was resolved, they are honest with us.
5 StarsFull starFull starFull starFull starFull star
June 2019
Everything has been really nice. They keep it very clean and we are very happy with meals! I have absolutely recommended the facility to friends and the communication has been outstanding.
5 StarsFull starFull starFull starFull starFull star
June 2019
There has been a change in management and they are better now. The staff is very nice and the nurses are very attentive. Timeliness is an issue and they are very understaffed so they are not able to respond to needs. The management needs to improve its communication.
3 StarsFull starFull starFull starGray starGray star
June 2019
The staff care for my grandmother has been very good and most of them are friendly. The communication has gotten a little better but only because I always show up if they don't answer my call. They don't tell me anything unless I complain or ask. I usually clean my grandmother's space, I change the sheets and clean the bathroom. She does not like the meals.
5 StarsFull starFull starFull starFull starFull star
June 2019
My mother says she feels like she is in heaven. They are kind and she likes the food. I visit almost every day and I feel she is in the right place. Every time I visit there, they are all nice and the therapy is very good. The director visits my mother and says hi to her. It is clean and everyone is helpful.
5 StarsFull starFull starFull starFull starFull star
June 2019
It has only been a short time but so far I am very happy with Laurel Brook. The only concern I have at this point is with her eating but that is more with her condition. The dining areas could use some things like artificial flowers on the table to make it more cheerful. Other than that, we are so happy.
4 StarsFull starFull starFull starFull starGray star
May 2019
The staff is providing great care for my Aunt and they are doing everything they can for her. She requires a lot of attention but everyone is really great and attentive. The manager of the nursing team is very communicative and she conveys in laymen terms. She will stop and talk to me in the middle of the hallway. We were having a lot of issues with her diet and food she could not eat so we had to go through different people to get it corrected.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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