Canterbury Care & Rehabilitation

398 Pompton Avenue
Cedar Grove, NJ 07009
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About Canterbury Care and Rehabilitation

Philosophy

Located in the heart of Cedar Grove, Canterbury Care & Rehabilitation Center offers personalized care in a welcoming atmosphere. We are proudly one of a small handful of facilities in New Jersey certified in the Eden Alternative, a progressive and person-centered approach to elderly care.  We empower our residents to make choices in all aspects of their wellness and daily living, promoting an enhanced quality of life. Whether you are seeking specialized therapy post-surgery or illness, or personalized skilled nursing care, our services will meet your unique goals and desired level of comfort.

Description

The Canterbury at Cedar Grove has served the community since 1984, providing a comprehensive range of skilled nursing and rehabilitative services. Our dedicated care team works with you, your loved ones, and healthcare providers to help you achieve measureable improvements, and to restore your strengths and skills to prepare you for life at home.

Canterbury’s medical and rehabilitative sub-acute care is tailored to each individual’s unique needs. We provide therapy up to seven days per week, using individualized care plans that promote whole-person wellness. Our short-term services include medical and surgical recovery; physical, occupational, and speech therapy; orthopedic care; oxygen and respiratory therapy; cardiac care; post-acute stroke recovery; IV therapy/TPN services; and wound care management.

In addition to our sub-acute specializations, Canterbury provides palliative, respite care, and hospice care. Under the principles of the Eden Alternative, our compassionate staff is committed to ensuring that the medical, social, and emotional needs of each individual are met. We promote autonomy while providing person-centered, individualized, and compassionate support.

In a park-like setting, the Canterbury community features a range of amenities to ensure you and your family has a comfortable stay. We offer complimentary WiFi to all residents and guests, as well as cable TV in each room, a fully equipped beauty salon, a performance theater, daily enriching activities, and gourmet cuisine.

Clinical help

Therapy
24-hour awake staff
Massage therapy
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Resident parking available
Complimentary transportation
Activities onsite
Activities offsite
Devotional services onsite
Outdoor common areas
Indoor common areas
Meals provided
Kosher
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 2/5
Quality Rating: 5/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 1/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 17
Facility Related Incidents 3
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Cedar Grove2 miles5
Caldwell2 miles1
Montclair3 miles3
West Caldwell3 miles2
Clifton4 miles1
Totowa5 miles1



Reviews

Highest Newest Oldest Lowest
5 StarsFull starFull starFull starFull starFull star
February 2018
They were very accommodating to my mom and were able to provide a warm environment for her. From what I've seen I'm very pleased, she's happy and she's safe. The food looked very healthy and smelled very good. She liked it. The staff are very sweet and communicated frequently with me about the process of her transitioning to her new place. As far as something to improve on, a little upkeep needs to be made. My mom's faucet was leaking and the knob doesn't close all the way. General maintenance like gluing tiles back down would be nice.
5 StarsFull starFull starFull starFull starFull star
February 2018
I'd recommend the Canterbury. They have been very helpful! They attend to him with care. However they don't clean his feeding tube after he eats and I've had to do it myself several times.
5 StarsFull starFull starFull starFull starFull star
February 2018
Everyone there has been wonderful and attentive.
4 StarsFull starFull starFull starFull starGray star
January 2018
I'd recommend the Canterbury. It needs a face lift, but they do keep my loved one's room clean.
5 StarsFull starFull starFull starFull starFull star
January 2018
So far everything is very good. My loved one likes the rehab; he gets to walk around. It's a very clean place.
4 StarsFull starFull starFull starFull starGray star
January 2018
I'd recommend this rehab. They could improve on getting more staff. The food is not very hot when received, either.
5 StarsFull starFull starFull starFull starFull star
January 2018
Everything is great so far! I'd recommend Canterbury.
5 StarsFull starFull starFull starFull starFull star
January 2018
They were great! Very, very good. My loved one did therapy two hours a day. It was very clean. She enjoyed the food.
3 StarsFull starFull starFull starGray starGray star
March 2018
My husband is very happy with the treatment he gets in the therapy. Everybody is very pleasant. He's had meals brought to his room and he hasn't had any issues with the food. The communication is very good. My husband has been there before, a few years ago. But it seems like the care has changed a lot. It's hard for him to get a nurse. This time, they're not even trying to get him to go to the bathroom himself. He was hoping that he can be the way he was before, and they are not working with him on that. They don't allow him to do things on his own and don't allow him to leave his wheelchair. The staff are lazy and push things off on the nursing assistants.
3 StarsFull starFull starFull starGray starGray star
March 2018
The staff has all been very helpful. The nurse always helps me and gives me good advice. They do keep me somewhat updated. But there seems to be a disconnect between the people that come in and the people who bring my father clothes. I bring clean clothes and they say there is no clean clothes. Also it seems to be understaffed. My father seems to be sitting in his diaper for a very long time. The last time they sent him home, he still couldn't walk. I'm hoping this time they send him and he can actually walk. The facility needs to be updated. It's been there for a long time, it needs a face-lift. The elevator is always out. My father hasn't complained about the meals.
1 StarFull starGray starGray starGray starGray star
March 2018
In the beginning when we first were admitted there, it was an entirely different facility. People are nice there but they have new people. I haven't seen it as nice and clean as it used to be. I called the nurses numerous time and they are very busy and I understand that. Eventually I got information. My brother is going to the dining room he was very happy and the food is great. They were helping him eat and feeding him when he needed it. He was alright with that. They are very nice but they could come to the room more. My brother's room has a terrible odor and there are things thrown on the floor. I noticed some of the bedding had stains. It's not a pleasant room to be in.
4 StarsFull starFull starFull starFull starGray star
March 2018
The response time could be quicker. The staff and their attitude are great. If they see me in the hallway, they are very informative.
1 StarFull starGray starGray starGray starGray star
March 2018
My loved one's clothes are stolen and not washed up correctly. She is in a room with an aggressive roommate and had a conversation with the facility to move her, but nothing happened for a week. She is barely being supervised. I tried to find administrative people, and the staff would give me attitude. It is the worst place.
4 StarsFull starFull starFull starFull starGray star
March 2018
The staff is very friendly. They are very good at keeping me informed about my mom's care. I am not happy with the food though. Things get served cold, or hard as a rock. My mom would often just eat a salad.
5 StarsFull starFull starFull starFull starFull star
March 2018
It is a nice place for my loved one to stay and get the care that he needs. The nurses are very helpful and always busy. They are able to provide me with good information. The staff is very friendly. When he pushes the buzzer for help, sometimes he waits too long. There are times when they do not upkeep the room very well. The meals are good.
3 StarsFull starFull starFull starGray starGray star
March 2018
My friend was there for rehabilitation. They were pretty friendly. I understand it's difficult for him to get around, but every time I was there, he was in bed. At another rehab, he was at least sitting up in a chair. The facility is very old and needs updating. I thought it was pretty clean. It just needs updating. Meals were adequate. In the week and a half, I talked to the social worker two or three times. I never spoke to the doctor. I would prefer the doctor call me at least every other day. It makes it difficult for the caregiver when there isn't enough communication.
4 StarsFull starFull starFull starFull starGray star
March 2018
It's good. I think sometimes they could act a little faster, but that's about it. Their friendliness is good. It is very clean. The meals are good. They're good at keeping me informed.
1 StarFull starGray starGray starGray starGray star
February 2018
My father's care was okay, but the building was filthy dirty. I would not not send anyone to the floor my father was on. The staff were quite friendly. I just didn't want to get into all the issues because I knew I couldn't change them.
3 StarsFull starFull starFull starGray starGray star
February 2018
My first time there was phenomenal. The staff is amazing. The therapists are pushing me to the limit, and I want that. Everything is great except the food. The food is brutal. Downstairs dining is nice, and in-room dining sucks. You got some brand new people that are awesome at keeping me informed.
5 StarsFull starFull starFull starFull starFull star
February 2018
It is very clean. The nurses and everyone working there are very kind and very attentive. The staff are all very helpful and attentive. It was just yesterday that I spoke to a dietitian to give my loved one whole wheat bread instead of white. They could ask patients if they want wheat or white bread.
4 StarsFull starFull starFull starFull starGray star
February 2018
Everyone is nice to her. She loves everybody. Everyone is nice and polite. They're not too set on a schedule, so my mother doesn't know what's going on. The last facility she stayed at was more structured and she liked that. She has a lot of problems with food because they don't get the menu straight. For example, asking for pancakes and she gets muffins. They are not as organized as we thought they would be. I know they are doing the best that they can. There are just a few things that could use improvements. She's okay with the therapy. I would like her to get a little bit more, but so far everything is running smoothly. She has had to do things on her own because she requested nurses' attention, but they never came to her, so she did things that she wasn't supposed to do to get what she needed. She hates the food.
4 StarsFull starFull starFull starFull starGray star
February 2018
The therapy is excellent. The facility is clean. The food is good. The staff talk to me. I think the third floor is very understaffed. That is the biggest problem. All the residents waiting are older and impatient, and they get nasty with the aides. It's not the aides' fault, nor the residents' fault either. When therapy is ready for residents in the morning, they aren't ready, and the aides get the brunt of it.
1 StarFull starGray starGray starGray starGray star
April 2018
They were not attentive. My father had to go many times to get his medications. The place was not a good environment. It was unsanitary. He had to go get his own water. The nurses were not helpful at all. They did not even show him where the shower was. I was not happy with the staff, and would not put any senior in their facility. There were not enough food choices. There was a fire in the kitchen, so they just gave everyone cereal. They should have at least let us know so that we could have brought them food. They didn't inform me of anything.
4 StarsFull starFull starFull starFull starGray star
April 2018
The therapists are very good! The food is really bad. All the people there are complaining about it making them feel unwell. My loved one can't do therapy because of that. Other than that, they are very good!
5 StarsFull starFull starFull starFull starFull star
April 2018
I think that they're really good. They're very nice. They answer any questions. They're very attentive. The head nurse during the day and the evening nurse are wonderful. The staff is very friendly. It's pretty clean. It's old. It's not dirty. When I go there at night, the nurse always sits down and talks with me. He'll always call me over and talk a little bit and tell me how my husband is doing.
3 StarsFull starFull starFull starGray starGray star
April 2018
The nursing seems fine. My mother has been moved three times, and we were not notified. There was confusion regarding the paperwork. She was moved to a different floor with a lock down, and I cannot get any information. We know we have to work the bugs out. My mother has not been agreeable with the therapy. They have not informed me really well, frankly, and this has to do with the confusion in the beginning with someone on vacation.
5 StarsFull starFull starFull starFull starFull star
April 2018
It was the best. The people who worked over there were really helpful and kind and human. They were really, really nice. I liked the head nurse, and also one of the nurses. He was really nice, too. It was really clean. The decorations were old, but it was clean. The meals were good. My father ate everything. The communication was really good.
5 StarsFull starFull starFull starFull starFull star
April 2018
The staff are really approachable and a lot of communication goes on. They are always accessible. It's a very nice, quaint place. The only thing I would say is that they need to keep better track of laundry. My mom's laundry got mixed up with another woman's. Otherwise, everything is great! My mom eats and enjoys the food.
5 StarsFull starFull starFull starFull starFull star
April 2018
They've given my loved one all that he needs. If I have any questions, they give me the answers. I'm not worried or concerned about his care. They're taking good care of him. The nurse manager is excellent. All the staff is very good. They're very friendly and helpful. We had a meeting today and yesterday. They're very good at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
April 2018
The person who does the recreation is sweet. She lets my mom know the scheduling and reminds my mom. It is very clean. My mother loves the food. She says the food phenomenal. I find when I tell them something specific, they do not do it. They lost my mother's dentures. They did not take her things when she changed rooms. On one of the forms I filled out, I missed a couple of things, and they did not tell me. I still need to correct it, and said they would bring it to me and still have not come with the form to correct it.
5 StarsFull starFull starFull starFull starFull star
June 2018
They are all genuine and they have her best interest at hand. The person who is in charge of everyone on the floor is great. They keep us in the loop in calling us if anything happens. They have a good selection for meals and it all looks good.
5 StarsFull starFull starFull starFull starFull star
June 2018
They were patient and understanding with my brother. The staff are helpful. They do not seem stressed by their job. I do not see any complaining or chatter. They are in the middle of the renovation. He likes ones of the staff who especially understands him.
1 StarFull starGray starGray starGray starGray star
June 2018
I do not like how things are being done there. I am very upset with how my loved one has been treated. I have been on the phone with her and the aide says they will help her and they do not help her. Some of them get nasty with her and the aides do not react to her correctly. She does not eat pork they bring her pork. We had an issue with the podiatrist.
3 StarsFull starFull starFull starGray starGray star
June 2018
My brother has had a couple of things that did not work out as what I had hoped for but his care has been good. He is a difficult patient. I like the aide who is very good with my brother. She is always pleasant. I ask questions and they do respond. They are under constant scrutiny with me. They could communicate better than they do. My brother does not like anything they are feeding him. He finds the food inedible.
1 StarFull starGray starGray starGray starGray star
May 2018
Promises were made before my loved one's admission. There was no follow through on what was promised, such as care, and meals. There were problems with answering the call light in a timely fashion. The patient is told something such as "I'll be back" and the nurse does not return. Her call light wasn't working for five days and she was given a hand bell to ring, which was especially annoying to do during the middle of the night. It was pretty clean. I was told her meals would be provided that would serve her individual needs and preferences, and this has not happened.
3 StarsFull starFull starFull starGray starGray star
May 2018
They need more aides and help available. Whenever you push the call button it takes a while for them to get there . They are doing a good job with therapy. There were two therapists in particular who were great, one was giving him tests for cognitive issues. She is doing a very good job. There were a couple aides who helped dress in the mornings, they were good. Many of the staff were very good. Some of them are not very friendly. The room is kept clean, they are using other rooms in building so they are. They are keeping me informed.
3 StarsFull starFull starFull starGray starGray star
May 2018
I do have some complaints. The staff is trying to do their best. He is not an easy patient. He had an appointment and they did not help with transport for him. I see him once per week. The sheets are clean and he is well fed. The staff know of his condition with helping him concerning his pain. He is not walking yet and it is difficult for him and for them to help him because of his serious condition. He is very stubborn and he does refuse. They need more choices for meals. They do not keep me well informed. They did call me one time about the initial plan. I have to call them to find out about him. I like the nurse who is very helpful and respectful.
3 StarsFull starFull starFull starGray starGray star
May 2018
He is in the hospital and I think he is going back there. Every time we call we get the run around. Today when I visited him they were very good. We like one of the staff very much.
4 StarsFull starFull starFull starFull starGray star
May 2018
I believe the care is okay. The facility is old looking and dingy. We like my loved one's nurse and the head nurse.
3 StarsFull starFull starFull starGray starGray star
May 2018
he rehab is fabulous for the physical therapy. The nurses are fine. The aides need more help. Some of the aides are not that great. Some need more training. So far the kitchen is not fixed yet. The food is horrendous. I had an aide who was fantastic. I like several of them!
1 StarFull starGray starGray starGray starGray star
May 2018
They do not care and are short handed. The therapy is very good though. The staff are alright, but none of the nurses are good. They are not kind. I like one of the aides very much. The aides are fantastic.
5 StarsFull starFull starFull starFull starFull star
May 2018
The people are very nice and they know her. I would recommend the Canterbury. She seems to be getting better. She likes the food. It is not always clean though. Sometimes I find paper towels on the floor and they do not put things away. The facility is old with peeling paint. I do not think they have renovated it. I am concerned about the air quality. If I do not go there and find out myself I would not know much. I think they should call me. It is hard to get medical records and they wanted to charge me a dollar a page and they have not gotten back to me. I have POA and I would like copies of lab results and doctors visits.
4 StarsFull starFull starFull starFull starGray star
May 2018
I feel he's not being monitored as completely as he should. It depends on what staff is there. Some weekends are better than others. They do what we ask. Anytime something happens, they call me right away. They should be more attentive to the patients. They're not so friendly. My mother-in-law is always complaining. She doesn't like any food there.
3 StarsFull starFull starFull starGray starGray star
April 2018
It was different. It needs to be updated. The staff was very nice. I find that the nurses change every day. Somebody else is often there with no continuity. The patients are doing nothing but staring at the TV. I would like to see continuity. The staff were very nice. They were good to the patients. The food could be more desirable and his meals were skimpy. I touched the food and it was cold.
4 StarsFull starFull starFull starFull starGray star
July 2018
Overall I would recommend the Canterbury. However they are not as attentive as could be. I didn't know who his nurse was several times when I have visited, they seem very busy. The sheets go days without being changed. The toilet was dirty around the rim.
3 StarsFull starFull starFull starGray starGray star
July 2018
The rehab was very good.
4 StarsFull starFull starFull starFull starGray star
July 2018
So far so good. She loves the meals. The staff should be more attentive though. They need to check up on her more often. She was left unchanged for a while. Maybe they were short-staffed that day, I don't know but it shouldn't have happened. At first the cleanliness was fine, it was peaches'n'cream but now it smells bad.
5 StarsFull starFull starFull starFull starFull star
July 2018
My loved one is happy, sometimes it's not perfect but most of the time it is perfect. The staff care is excellent. They call every time they need to and they call often. The rehab is excellent too, they are great at working with her. The nurses do what they got to do. There are problems sometimes, and they can be pushy. I have had to clean there a few times and tidy up.
4 StarsFull starFull starFull starFull starGray star
July 2018
They look after my loved one though and it's improving now. The past few months have been getting better and going in new direction. I'm glad it's changing and they're trying. They've been bringing in new people and management and I see them weeding out the bad ones. The rehab is very good. Before the nursing care was very, very poor, with no help on the weekends, but it looks like it's going in a new direction. The staff is very good and always calling. I noticed in last few months if she has a problem, they resolve it for her and let me know. The food is really horrible though.
5 StarsFull starFull starFull starFull starFull star
July 2018
They take excellent care of her. When there is a problem they address it immediately. I cannot complain about anything. The nurses are wonderful. The facility is very good about keeping me informed.
3 StarsFull starFull starFull starGray starGray star
July 2018
I was disappointed a couple of times. Sometimes she was clean but the people are nice. She was in a room by herself. The nurses are nice. The dining service was fair. When I came to see her she was not attended to. Communication was good. I like one of the ladies in the office.
5 StarsFull starFull starFull starFull starFull star
July 2018
I am thankful for all the help. The nurses are very good with with him. All departments call and are asking what they can do to keep me informed.
3 StarsFull starFull starFull starGray starGray star
July 2018
It is a clean facility and they do as much as he allows for them to do. He knows how to play them. When he first went there and most of the time I would have said they are great. They do not have anything that he likes for activities. They keep me informed and call me if needed about him. The nurses are good. Some staff have not been good and some are excellent. For meals, they give him what he wants and it may not be what he needs. He does not order well-balanced meals.
3 StarsFull starFull starFull starGray starGray star
July 2018
My loved one does not want to be in the facility but they are good.
4 StarsFull starFull starFull starFull starGray star
July 2018
I think they do a great job with her. The staff really care and I see improvement. She has some speech therapy. Thee day nurses are great, I have more communication with them. I think they need more help but they are fabulous.
5 StarsFull starFull starFull starFull starFull star
July 2018
Everybody has been great. We like many of the staff members!They are very good to my mother. Her room has been very clean and even when I was gone it was clean. They call me right away.
5 StarsFull starFull starFull starFull starFull star
July 2018
It is great. The nurses are good. We like one of the male nurses especially. It is clean. There was one time should have checked on how she was doing otherwise they are good and helpful.
4 StarsFull starFull starFull starFull starGray star
August 2018
Everything is pretty good but he is not crazy about the food. I like the administrator. She helps me all of the time.
3 StarsFull starFull starFull starGray starGray star
August 2018
Sometimes they do not get him out until late. He says they are short of help other than that they are very nice to him. He likes them. The staff are very nice. It's very clean. I had a meal with him and it is good and looks good to me and he says sometimes it is not good.
2 StarsFull starFull starGray starGray starGray star
August 2018
There are a lot of issues. They are pretty friendly but my mom is semi independent and the aides do not help her that much. She is a vegetarian and they do not prepare vegetarian meals. She has not had therapy for some time. One aide touched some of her things and moved her things around and she told the aide not to move her things.
2 StarsFull starFull starGray starGray starGray star
August 2018
They have been partially cooperative with paperwork. I am attempting to move my mother to an assisted living and I feel as though they are postponing the move.
3 StarsFull starFull starFull starGray starGray star
August 2018
The nurses aren't too bad. It is clean, just tacky. Here lately, the dresser and the drawers is missing and it looks tacky. I go to get her something to wear, and the clothes are unkempt by staff and can't find her things to put on because it's a mess.
5 StarsFull starFull starFull starFull starFull star
August 2018
They treat my loved one nice there.
4 StarsFull starFull starFull starFull starGray star
August 2018
Rehab is reasonably good. All the staff are friendly and everyone knows my loved one. Communication is pretty good and every few months I go to a care plan meeting. Sometimes the nurses need to be more knowledgeable. They had a fire in the kitchen. She has trouble with the food and it is lacking with the new ownership. Most residents complain about the food.
4 StarsFull starFull starFull starFull starGray star
August 2018
If something is not right, you have to ask a million times to get it fixed. I would recommend the care and the people, but it's not like I would say, you're going to love it when you walk in. That's a shame because the people there are good, really good but it needs to be remodeled.
5 StarsFull starFull starFull starFull starFull star
August 2018
It's very good there! The therapists are doing well with my loved one. One nurse is really great! She's on day shift, and the day shift is good! They call all the time! All departments and individuals communicate well.
4 StarsFull starFull starFull starFull starGray star
August 2018
They are professional and friendly. He is going back for therapy. It looks nice. They had him do the therapy. The staff should try to respond more quickly for help though. It is clean.
5 StarsFull starFull starFull starFull starFull star
August 2018
They answer my questions and deliver on their word. The staff care is very good. I noticed it was clean. The meals are hot and that is important to her.
3 StarsFull starFull starFull starGray starGray star
August 2018
The Canterbury is better than others. It's friendlier, though it's short-staffed and a bit boring. The staff are very responsive to the call bell. They respond in a reasonable amount of time. I'm informed about appointments and what they are thinking. They try to do their jobs well. The food and the boredom is where they could improve.
2 StarsFull starFull starGray starGray starGray star
August 2018
It really comes down to the building being understaffed. When care is provided it is good however it can be very difficult to have that care available because the staff is being pulled in so many directions.
5 StarsFull starFull starFull starFull starFull star
August 2018
I like the nursing staff. It's kind of old and outdated but they are redoing it. I like the social worker, they call with thorough details on the content of what they are doing and how he's doing. They are caring for him medically and psychologically which is very nice, I like that. It seems clean. The meals are fine.
4 StarsFull starFull starFull starFull starGray star
August 2018
He is eating it and not complaining. It was rough in the beginning and it has since been smoothed out. I had to communicate his likes and dislikes to get the facility to create a meal plan that was a better fit for him. They call me no matter what - the facility is very good in this respect.
5 StarsFull starFull starFull starFull starFull star
July 2018
I'd recommend the Canterbury at Cedar Grove!
5 StarsFull starFull starFull starFull starFull star
July 2018
They are caring and responsive. The rooms need updating though.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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