Willow Springs Rehabilitation and Healthcare Center

1049 Burnt Tavern Road
Brick, NJ 8724
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About Willow Springs Rehabilitation and Healthcare Center

Philosophy

At Willow Springs Rehabilitation and Healthcare Center, Recovery Meets Class! We are a CMS 5-star facility providing Short-Term Rehab and Long Term Care to help you reach your clinical goals in a rejuvenating environment. We are proudly verified as a Deficiency-Free facility. Our expert team is the the sub-acute and healthcare professionals of choice in the greater Brick, NJ community. Whether you are recovering from surgery or illness, our cutting-edge rehabilitative services will restore you to your best self!

Description

Located in Brick Township in Ocean County, NJ, Willow Springs easily accessible to Monmouth County, Lakewood, Point Pleasant, Toms River, Wall and Howell. With our recent extensive and exciting renovations, we have created a modern and sophisticated environment to rehabilitate your body, uplift your spirit, and renew your strength.

The Grove, our distinguished 16-bed all-private rehabilitation wing, features a luxurious rehabilitation experience with specialized orthopedic and cardiopulmonary programming led by leading area specialists. Overnight visits from loved ones are encouraged in this comfortable private wing!

Our intensive rehabilitation program features:

  • Physical, Occupational & Speech Therapy up to 7 days a week
  • Expansive State-of-the-Art Rehabilitation Gym with Latest Rehab Equipment
  • Smart Car for Transfer Training
  • Private Speech Therapy Room
  • Large Transitional Therapy Suite
  • Customized Physiatry Driven Rehabilitation Plan
  • Onsite Physician & Specialists Consults
  • Case Management & Discharge Planning

To ensure each patient's safe return home, we offer a wide variety of clinical services including:

  • Post-Operative Subacute Care
  • 24/7 Skilled Nursing
  • Orthopedic Rehabilitation
  • Cardiopulmonary Care
  • Stroke Recovery
  • Wound Care Management
  • Bariatric Care
  • Restorative Care
  • TPN & IV Antibiotics
  • IV Therapy
  • Pain Management
  • Nutritional Services
  • Hospice / Palliative Care
  • Memory Care
  • Respite Care
  • Dementia Unit
  • Therapeutic Recreation
  • Urgent SNF™ Stabilization Program
  • Care Navigation™
  • 24/7 Days A Week Admissions with admission available directly from the ER or Home once criteria are met

To learn more, please visit us on our website at www.willowspringsrehab.com! 

Testimonials

"I am so glad that the Willow Springs Urgent SNF program was an option for me following a cardiac procedure that left me debilitated and in need of stabilization and rehabilitation. The cardiac rehabilitation program and oversight of my condition was an added benefit. The team at Willow Springs quickly stepped in assisting my daughter and myself in my time of need. They were friendly, accommodating and most of all informative. They even worked directly with my local cardiologist to ensure a great transition of care. Thank you Willow Springs for a positive rehabilitation experience!"

"I am so glad I made the decision to come to Willow Springs for my rehabilitation. While there is no place like home, I enjoyed my brief rehabilitation stay. I love the people that work at the center! They were so kind and compassionate. Should I require rehabilitation in the future, I will gladly select the great team at Willow Springs. In the meantime, I will be back to see the final renovation progress... everything is looking so nice!"
"Upon being hospitalized, my choice of where to go for Rehabilitation wasn't difficult. I chose Willow Springs! Having had a good experience there several years before, I was even more impressed this time with the positive changes made by the new ownership! Everyone at Willow Springs was great in supporting my recovery. I almost hated to leave as it almost felt like a vacation for me! From the musical entertainment and other engaging activities, Willow Springs cared for all of me!"
"I can't thank the team at Willow Springs enough for getting me back on track. I unfortunately have required other rehabilitation stays in the past. This time, I chose the NEW Willow Springs and I'm sure glad I did. I was busy with my rehabilitation, and the entertainment offered to keep me occupied was enjoyable! If I ever require additional rehabilitation or care, I'll be sure to call upon the team at Willow Springs. I wouldn't be returning home without the work of this great team!"
"Thank you! Words will never be enough to express my gratitude for the wonderful care provided by the team at Willow Springs to my Uncle Thomas McConkey. The team treats him with such respect and affords him the opportunity to maintain his dignity. The professionalism of everyone on the staff is most evident in all daily routines. I will never be able to repay the team for all of the care and concern shown to my Uncle daily. I am grateful that they are making his days with them good ones!"

Read More Testimonials

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Dietician on site
Visiting professionals
Doctor on call

Amenities & Features

Devotional services onsite
Indoor common areas
Meals provided
Free cable satellite tv

Patients accepted

Medicaid
Medicare
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 4/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 3/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Brick0 miles4
Allenwood3 miles1
Point Pleasant4 miles1
Lakewood5 miles6
Wall7 miles4
Jackson8 miles2



Reviews

Highest Newest Oldest Lowest
3 StarsFull starFull starFull starGray starGray star
September 2019
They do not have enough help but they are doing the best they can. They work very hard. It is very clean. The food is delicious.
5 StarsFull starFull starFull starFull starFull star
September 2019
They take care of him and respond to my requests. They do a great job.
5 StarsFull starFull starFull starFull starFull star
September 2019
They are wonderful, very caring, and very accommodating there at Willow Springs. My brother loves the physical therapy. It is a very pleasant experience, and the facility is very clean. They are also good about calling me to have regular meetings with my brother's care team to keep me updated on his progress.
3 StarsFull starFull starFull starGray starGray star
September 2019
She is using rehab therapy and she has been improving. In terms of room for improvement, I would say they could use more staffing all-around to help. There is room for improvement with the meals. I've seen the director of nursing and been in contact with this staff member.
4 StarsFull starFull starFull starFull starGray star
September 2019
The rehab itself is good and the staff is good. The food is not good. The caseworker is very good with the family. They let me know overall how my mom is doing.
5 StarsFull starFull starFull starFull starFull star
September 2019
I'm extremely pleased. The physical therapy is fantastic. The nurses are on top of everything. The administrators are very informative and caring. The dietitian's go above and beyond. I have already recommended them to a friend. If you don't want what they have to eat, they will substitute it for you. You can eat in your room or go down to the dining room, and in the dining room, your family has the option to eat with you. Communication is very good and they communicate with the doctor also.
5 StarsFull starFull starFull starFull starFull star
September 2019
The staff is very attentive. They answer questions and come quickly when you need help. They are very good. Communication was great.
4 StarsFull starFull starFull starFull starGray star
September 2019
Willow Springs was great and they were nice, I had a good experience there. Everybody was really nice, even the cleaning lady, was a sweetheart.
4 StarsFull starFull starFull starFull starGray star
September 2019
I would say that the food was prepared well. It was tasty. It wasn't always delivered hot. I had therapy frequently, that was the main purpose of my stay for sure. They were helpful. Overall it was clean. They had a dining room or meals that could be delivered to your room. The dining room was perfect.
5 StarsFull starFull starFull starFull starFull star
September 2019
They did virtually everything well, I was extremely impressed. The place is beautiful, the therapy was excellent, and the food was good. Every Tuesday and Thursday they had omelet day where you could create your own omelets. They have a very creative director.
5 StarsFull starFull starFull starFull starFull star
September 2019
They were very nice to us. They did everything well. When we first came in they welcomed us and were very friendly. They were good about getting him to and from all his appointments. The nursing care, staff, food and dining room were all really good. If you had a question they always got me the answer. They went above and beyond. If they didn't know an answer they went up the chain to make sure they got it.
4 StarsFull starFull starFull starFull starGray star
August 2019
It has gone well so far with Willow Springs. Therapy has gone especially well for him. I would have liked to have seen him bathed more often.
4 StarsFull starFull starFull starFull starGray star
August 2019
The care with Willow Springs has been fine. I mean we have had our ups and downs with his condition but overall we are satisfied. My loved one seems to really be enjoying the meals. There are times when you ask a question and you don't necessarily get information back are get you don't get back right away and you can get passed over to someone else. I'm sure this is everywhere and they do the best they can with limited staff but at the same time these are our parents so we just want to make sure they are getting the best.
4 StarsFull starFull starFull starFull starGray star
August 2019
I know everybody is working on a light schedule with the employees. They're pretty intense with the therapy. I think it's clean. When you need the information, they get back to you.
3 StarsFull starFull starFull starGray starGray star
August 2019
They haven't been washing my loved one's clothes and aren't trying to get her out of bed. She hasn't been in the dining room yet. She has not complained about the meals.
5 StarsFull starFull starFull starFull starFull star
August 2019
My loved one seems very comfortable and he is not complaining about anything. The staff are very nice and very accommodating. It appears very clean. He's not complaining about the meals.
3 StarsFull starFull starFull starGray starGray star
August 2019
My loved one has had to wait quite a while for an aide to come in. The people are wonderful but they're just overworked. He loves the therapists. They're very nice and caring. I haven't had much interaction with the nurses. The response times are slow. The meals look very good, but they give too much food.
4 StarsFull starFull starFull starFull starGray star
August 2019
4 StarsFull starFull starFull starFull starGray star
August 2019
We had some issues in the beginning. They've been addressed and things have gotten better. Everyone is on the same page now. They've definitely listened to our concerns and taken action from there. My loved one has been making progress. It's a little tough to get information sometimes.
4 StarsFull starFull starFull starFull starGray star
August 2019
My experience was okay. I had a real problem with dietary. There was also some miscommunication, especially in the first few days. Once they realized why I was actually there it was fine. This whole situation made me aggravated. The communication was poor at first. Once everything was cleared up and they realized I could be more independent it was better.
5 StarsFull starFull starFull starFull starFull star
August 2019
They take good care of my loved one and they are very nice. She has no problems at all with the meals. The head nurse answers all of my questions and she is always there.
5 StarsFull starFull starFull starFull starFull star
August 2019
The meals have been a struggle for my loved one. The communication has been very good. They keep me informed.
5 StarsFull starFull starFull starFull starFull star
August 2019
Everybody has been very kind to my wife. I've spoken to several of the staff and they're very enthusiastic and very caring about her progress. She has one aide who seems to be very nice and is very kind to her. My wife likes the food, she's very hard to please, and that's been unexpected. I've only heard from the therapist.
5 StarsFull starFull starFull starFull starFull star
August 2019
The workers are friendly and come around to see how my sister is doing. I like that. From what I can see she's doing good with the therapy services and making improvements. The meals are okay, the portions are really big. I was impressed with the way they set up the transportation for going to her doctors, they took care of all of it!
5 StarsFull starFull starFull starFull starFull star
August 2019
The staff is really friendly. I ask for things to be done for my dad and the next time I visit it's been taken care of. I just have a great feeling about the place. He's getting physical therapy and he definitely seems to be stronger, especially his legs. He can pick up his tea on his own now. The lady who does the activities is really great. All of the staff have been wonderful. Every time I go the place is extremely clean. The food looks good. Just like how they actually communicate. My dad was in another facility and the communication was really bad. Here is just a breath of fresh air.
5 StarsFull starFull starFull starFull starFull star
July 2019
They're very caring people. They have my wife's best interests at heart. They're very kind and all-around helpful. The PT is great. I don't know too much about the OT and speech therapy. The therapists are caring. I can see the improvement she's making on the PT. I'm pleased with what I see. The staff that I see most often are great. I don't see the weekend people too often, but as far as I can tell, they are really good. The ones I see have so much devotion to the patient. I haven't met an unfriendly one yet! They come around every morning and sweep the room. It may taste good, but she's on a purred diet. I've had a couple of complimentary meals, and they are better than many restaurants I've been to! I ask questions, and if they don't have the answer, they figure it out! I haven't talked to any doctors.
3 StarsFull starFull starFull starGray starGray star
July 2019
There have been some difficulties with communication, not what I expect with follow up. I think they're very understaffed with their aides. I am on the fence on if I would recommend them. My loved one loves the rehab therapy team. When the nurses are there they do take the time ask how she is and ask questions to evaluate her mental state and that she's comfortable. No one is mean to her, I think some will give the extra attention and treat her as a human, and sometimes they'll say they'll help and not come back to actually help. They always tell me that they're sorry they're not responding as quickly and explaining that they're really busy for most times of the day with specific tasks. I really do think they're understaffed. It's definitely clean. I'm not seeing papers on the floor or trash bins that haven't been emptied or her clothes piled in a corner for a couple of days at a time. My mom has a lot of problems with what she can eat. It took quite a while to get that figured out.
5 StarsFull starFull starFull starFull starFull star
July 2019
We are extremely happy with Willow Springs. It is clean and has been renovated. There were a couple of hiccups with the medications and my loved one is happy with the physical therapy and the staff. The therapist is very helpful and informative. Sometimes I am picking up stuff off from the floor. She loves everything she is eating but they are not designed for her medical condition. I do not get any calls from anyone at the rehab. Maybe no news is good news.
5 StarsFull starFull starFull starFull starFull star
July 2019
They took above and beyond measures to make sure she was fine. I was very satisfied with the care that they gave her. The therapists pushed her, which was good. My mom's nurse is very nice. They are constantly mopping. The only complaint is that give her too much food.
5 StarsFull starFull starFull starFull starFull star
July 2019
I've been very impressed with the staff: the social workers, administration, the head nurses. They keep us well informed. They're great!
4 StarsFull starFull starFull starFull starGray star
July 2019
Overall, we had a great experience!
3 StarsFull starFull starFull starGray starGray star
July 2019
I would recommend Willow Springs. The rehab therapists were good. The therapist was very friendly and good. The manager who took care of things for my loved one got what he needed to be done. The nurses were excellent! The food was horrendous.
4 StarsFull starFull starFull starFull starGray star
July 2019
I do see improvements in my loved one thanks to their rehab therapy. The nursing care varies, depending on the nurse. It's tough to keep on top of the cleaning with everyone in and out all the time.
5 StarsFull starFull starFull starFull starFull star
July 2019
Willow Springs has made this a very pleasant experience. I would absolutely recommend them. I think my wife would like to mention that the staff has been especially helpful. Especially, the head nurse! Breakfast is the best of their meals.
4 StarsFull starFull starFull starFull starGray star
July 2019
It is 200 times better than an experience we had at another facility. The lady that helped us, in the beginning, was so helpful. They could be a little more communicative and transparent. I have to call to get information.
5 StarsFull starFull starFull starFull starFull star
July 2019
Overall, our experience was excellent!
5 StarsFull starFull starFull starFull starFull star
July 2019
Rehab therapy is great. The care and service are excellent! Everybody has been friendly! The place is very clean and he is clean. The meals are okay as pureed food. Dining is great and it is like being at home. They call me every day if I am not there and gave me an update on my dad.
4 StarsFull starFull starFull starFull starGray star
July 2019
The physical therapy people were sensitive to my needs and where I was at. The staff went out of their way to help me. The nursing care was excellent, they were very attentive. Except for the weekend nurses. They were in almost every day washing or sweeping my floor. I loved the cook. I even talked to one of the dietitians and let them know the breakfasts are good and the lunches are very good, but they fell off the table with the dinners. The dinners were okay, they weren't bad but it was the least of the three meals. Communication was excellent except for the weekend.
3 StarsFull starFull starFull starGray starGray star
July 2019
It seems very clean. My loved one hates their food. She said it all tastes the same, they don't ask her what she wants and they just bring her whatever they have. They're terrible at communicating and it's often difficult to get through to anyone on the phone
5 StarsFull starFull starFull starFull starFull star
July 2019
I was there for meeting earlier today with all of the departments including the therapy team and so far everything is going well. My loved one loves their meals.
3 StarsFull starFull starFull starGray starGray star
July 2019
They could have gotten to know my loved one better than they did, and have a plan in the first 24 hours. I don't feel that happened. Some nurses were great, and some were not. I was never able to see the doctor. The food was not tasty. There wasn't really fresh fruit until we asked. No salads or anything.
5 StarsFull starFull starFull starFull starFull star
June 2019
It was more than I could ever have expected. It was a blessing to me. They were the only place that would take us and open their doors. The staff is just wonderful, good people. It was perfectly executed management! The nurses were incredibly compassionate and they are experts in their field. I was treated royally when I had questions and was sat down and got everything explained to me. The plan we came up with was the exact perfect plan.
5 StarsFull starFull starFull starFull starFull star
June 2019
Overall, we had an excellent experience! We only had one issue where her clothes haven't been returned after two weeks.
4 StarsFull starFull starFull starFull starGray star
June 2019
I think they give very good care and are very responsive. My loved one has been very happy here. Whenever she needs something the nurses are right there. The family conference was nice and the physical therapist was informative. The place is so clean and nice. There have been some screw ups and they said she was on a specific diet and that got straightened out. I think it is a well-regarded place. The administrative person was very forthcoming with information and nice. My dealings with them is that they are a very cohesive team.
5 StarsFull starFull starFull starFull starFull star
June 2019
Overall, I have been very pleased with Willow Springs. It has been wonderful actually. The therapy has been very helpful for my father so far. They are nicest the aides, they are so kind and pleasant. I cannot tell you how friendly the staff has been that have cared for my father. The only thing I want to mention is the menu for the meals is way too small of a print. We were unable to read it and my father had to send back three of his meals because he did not want that option. I will say that the meals are very good. There is absolutely no smell or odor and they keep it very clean.
5 StarsFull starFull starFull starFull starFull star
June 2019
The staff is phenomenal, God bless them. The nurses are fabulous and they keep this place immaculate. They stay on top of the communication as well.
4 StarsFull starFull starFull starFull starGray star
June 2019
So far everything has been great. My only complaint is that the bathroom isn't as clean as I would like it to be. I had a phone meeting with a couple with the staff members discussing my mother and her needs, and that was great.
4 StarsFull starFull starFull starFull starGray star
May 2019
I feel like the place is great. The only complaint is that she was not showered regularly. The place is great and it is clean. The food is good. The head nurse was very friendly and seem to know the patients and their needs and one of the aides went above and beyond to care. He was very friendly.
5 StarsFull starFull starFull starFull starFull star
May 2019
The communication went very well throughout her stay.
2 StarsFull starFull starGray starGray starGray star
May 2019
The staff needs to communicate more with the family member. There are times I've walked into the nurses station, and no one was there. They need to hire people that want to be there and want to work. 99% of the time I've asked a question I've gotten a dirty look and someone rolls their eyes at me. The food is absolutely terrible.
5 StarsFull starFull starFull starFull starFull star
May 2019
They have all been very nice as a whole! My mom is okay with the meals.
5 StarsFull starFull starFull starFull starFull star
May 2019
It is very clean with no smell. It is bright and nice. The nurses and aides are super friendly and helpful. They are excellent. They are super friendly. The social worker is upfront and very helpful. I can usually get in touch with her without a problem.
3 StarsFull starFull starFull starGray starGray star
May 2019
They treated my mom with the utmost respect. A physical therapist gave me feedback I was looking for. It was clean. The bathroom and rooms clean. The food was terrible. I did not get any updates. The director should not have an attitude and it starts with him.
5 StarsFull starFull starFull starFull starFull star
May 2019
My loved one has been at Willow Springs for a short time now and so far we are very happy with the experience. She has been in a number of facilities and Willow Springs is by far the most compassionate facility. The staff takes a lot of initiative and they even make suggestions which is what we need. The nursing care is excellent. There is one nurse that went above and beyond I just met her the other day I wish I could remember her name. My dad always mentions her as being so good to my mother. They have excellent communication!
3 StarsFull starFull starFull starGray starGray star
May 2019
We are still learning the ropes. I have only been with my loved one for the rehab and I think they have reduced staff. The nurses seem very nice and if my mom presses her call button they come into see if she needs something and they say they will be back. There is not as much care on the weekend. It took a while to get a diet for chopped food. I think they are doing what they can with her. The nurses are very good. It is clean. The PT and dietary are good with communicating.
5 StarsFull starFull starFull starFull starFull star
May 2019
They are treating my dad with so much respect and care. They come in and talk with him and they all love him. The whole entire staff is great. It is clean and there is no bad smell. The entire staff tells me what is happening.
5 StarsFull starFull starFull starFull starFull star
May 2019
My mother is very happy there. They are getting her walking without a cane or walker! The nurses are really great with my mom and she has no complaints. They are very friendly and helpful. It is clean and the floors shine and her bed is made. I recommended to another family member. I get updated every day.
4 StarsFull starFull starFull starFull starGray star
May 2019
Willow Springs is one of the better places I have visited. I usually go up to the desk to ask about my aunt.
4 StarsFull starFull starFull starFull starGray star
May 2019
Our stay was good.
4 StarsFull starFull starFull starFull starGray star
May 2019
The nurses and aides always come in and check in on my mom. The food is cold when it comes to her room and she complains about. The communication is very good.
5 StarsFull starFull starFull starFull starFull star
May 2019
I love the nurse's and the building and I feel comfortable here!
4 StarsFull starFull starFull starFull starGray star
May 2019
Everyone has been so great. When she does not want what is being served they have been very good about substituting. I would recommend the facility. This is not the first time we have used Willow Springs. The communication is where we have issues at times. We play phone tag and I am unavailable during the day. They are good about leaving messages and we eventually get in touch.
2 StarsFull starFull starGray starGray starGray star
May 2019
Overall, it was not a good stay for my father.
4 StarsFull starFull starFull starFull starGray star
May 2019
Housekeeping and the dietary people are very nice and lovely people. My husband didn't care for the meals that he got.
5 StarsFull starFull starFull starFull starFull star
May 2019
Overall, it was good. The aides and nurses were really nice. My loved one said the meals were okay.
5 StarsFull starFull starFull starFull starFull star
May 2019
So far, everything has been good. My loved one did say that the meals could use more seasoning.
3 StarsFull starFull starFull starGray starGray star
April 2019
It's very hard to get a callback or get in contact with anyone initially.
5 StarsFull starFull starFull starFull starFull star
April 2019
It is a wonderful place. My loved one loves the therapy and she raves about the Pt guy. It is unbelievably clean. Everything is just perfect. They are always communicating with me!
5 StarsFull starFull starFull starFull starFull star
April 2019
It is a very nice facility and my mother is very happy there. Everyone is pleasant and very nice. The cleanliness is good in the rooms, dining room, and physical therapy rooms. They always contacted me with anything and updated me.
4 StarsFull starFull starFull starFull starGray star
April 2019
I was blown away! They are very nice and the guy who runs the whole place came in and asked if I needed anything.
4 StarsFull starFull starFull starFull starGray star
April 2019
It was good. My loved one didn't complain about the food at all.
5 StarsFull starFull starFull starFull starFull star
April 2019
My loved one is getting wonderful service. The people are very nice, kind, and knowledgeable. What more can you ask for? The occupational therapy is wonderful. They are very nice and he is happy with that. If he needs a nurse to do anything, like with his meds or to fix one of the machines, they come in to fix it and are very kind about it. They never complain and are very helpful. I cannot complain about anyone there. It is very clean! There is always somebody there cleaning. The meals and communication are both great!
5 StarsFull starFull starFull starFull starFull star
April 2019
It is a clean facility and has helpful staff. The food looked great. The staff is receptive to my suggestions. The social worker is informative and is keeping in touch with the family.
4 StarsFull starFull starFull starFull starGray star
April 2019
My loved one is getting good care and she seems to be improving. The therapist and other staff members all have been great. Everyone is friendly and I can't say anything bad about anyone. She hasn't complained about any of the meals.
4 StarsFull starFull starFull starFull starGray star
April 2019
One of the staff members has been very informative and such a great help to my father. The staff is really friendly and the people in the dining room are really nice. I wouldn't complain about the cleanliness, it was good. I think things can be better-clarified communication wise.
5 StarsFull starFull starFull starFull starFull star
April 2019
We are really happy with the place and we are getting great service here. It is very clean.
4 StarsFull starFull starFull starFull starGray star
October 2018
The care is wonderful, people is wonderful. It's hard to get information, though I know they are busy. The food is not great. The therapy seems good. There are a few nurses and aides that are my favorites so far. The meals are not tasty. The meat is dry and it's sometimes not hot.
5 StarsFull starFull starFull starFull starFull star
October 2018
It's wonderful. They make my husband get up and about even when he does not want to and that is wonderful. The girls in the rehab center are amazing. The staff are right on target and call me back immediately. The nurses are very patient with him and come when he needs them. The facility is very nice. My husband made friends with the cleaning lady, she is a good cleaning lady.
4 StarsFull starFull starFull starFull starGray star
October 2018
The staff is caring and diligent! They are very good. The food is horrible though, it's the worst!
3 StarsFull starFull starFull starGray starGray star
October 2018
The response time is an issue and hospital food is better. They are friendly but may be understaffed. They say hello and greet me. Quality and selection of the meals could be improved. I am supposed to get call, maybe admin did get in touch with me about her plan, I had to go down there and give instructions for what she needed. They reference the hospital paperwork but that doesn't say what all is going with that person.
4 StarsFull starFull starFull starFull starGray star
October 2018
It's pretty good. The gals at the desk are lovely and a couple of guys push the wheelchair. It's clean, very clean. Some odors but you can't help that. The floors and bathrooms are clean. The meals are pretty good.
5 StarsFull starFull starFull starFull starFull star
October 2018
My aunt was at the facility for a short time while she was passing away. I was very pleased with the care from this facility.
4 StarsFull starFull starFull starFull starGray star
October 2018
As far as care it's great, but I'm not able to compare it to anything else. The staff care is very good and they're very friendly. The nurses are very cooperative at the desk. He is eating very well and accepting. They do a great job there. They're very good about communication with me.
5 StarsFull starFull starFull starFull starFull star
October 2018
I am very happy with the facility so far. I feel good having my mother there and know that she is being taken care of. The staff is exceptional, very friendly, and just overall there to help! The therapy services are great here! The staff has brought me such a feeling of security. They really go out of their way to do a good job for their patients! Oh my gosh - the place is phenomenal! It is so well kept and beautiful. I really do not have anything to complain about in any way. The only suggestion I have would be to maybe have a more clear schedule in terms of when the therapy takes place.
4 StarsFull starFull starFull starFull starGray star
October 2018
Their management and the administrator talked with me and they were efficient. The rehab is very good. The therapist came up with an individualized plan for my husband. The social worker was fantastic and the administrator was very good. He was happy with the food. Some of the help was not that good though. Some of the staff was very friendly and some not so good or friendly.
4 StarsFull starFull starFull starFull starGray star
September 2018
The meals are pretty good. It's very clean. My friend is anxious to go though. He's not doing enough rehab therapy, and it seems like there's no one on weekends to work with him.
2 StarsFull starFull starGray starGray starGray star
September 2018
One of the staff was very helpful with my mom. However there's no rehab on weekends and she sits there with no exercise even though Medicare covers it. They said because admissions was overwhelmed on the weekends, they are very understaffed and we could not get service in the dining room. It took an hour to get grilled cheese. The main meal is at noon, and she prefers it at dinner and it throws her off when they have sandwich or salad at dinner. There is no communication unless I ask for it. I had to ask for list of medication she was receiving.
5 StarsFull starFull starFull starFull starFull star
September 2018
I'd recommend Willow Springs.
5 StarsFull starFull starFull starFull starFull star
September 2018
They were a big help transitioning him there. Rehab is going well. Everybody is very nice and friendly. I think the nursing care is very good. I think it is pretty clean. Once in a while things are around.
4 StarsFull starFull starFull starFull starGray star
September 2018
I'd recommend Willow Springs.
4 StarsFull starFull starFull starFull starGray star
September 2018
It was very nice, wonderful. According to my mom, the responsiveness was a little lacking. PT is really good. The quality of food is great. I haven't heard from the doctor. The nurses update if I call, but I'm not getting regular updates.
3 StarsFull starFull starFull starGray starGray star
September 2018
My father was doing fairly well at the end of the week with rehab. The staff care was good. It was organized and clean. He ate the meals.
5 StarsFull starFull starFull starFull starFull star
September 2018
The facility was very clean. The rehab was much more than I expected. They were caring. All the nurses were good. Many of the therapists and aides were good. Dining was a great! The food could have been hot when taken to her room. The meals were hot in the dining area. Communication was excellent.
5 StarsFull starFull starFull starFull starFull star
September 2018
Everybody was pleasant and they were very polite and knew what they were talking about. They liked their jobs. He had therapy two times a day, even on a holiday weekend. The bathroom was always clean and the corners were clean. Social services were great. The bathroom was always clean and the corners were clean. There was a problem with the nurse check out, and there was a problem with him getting his prescriptions to the pharmacy but they are taking of this.
4 StarsFull starFull starFull starFull starGray star
September 2018
I think they are doing good. Everything is good with the rehab. I like several of the staff who watch out for my loved one, and the receptionist. It is clean but they could sweep a little more. She likes the ice cream and they keep her on her diet. When they called it was phenomenal and she went out of her way regarding her needs for clothing. I like one of the aides who gives me updates. She explained everything. She is descriptive.
4 StarsFull starFull starFull starFull starGray star
September 2018
I feel a little left in the dark pertaining to information about my care. I have not received any updates and would prefer to have more information than what has been provided so far.
4 StarsFull starFull starFull starFull starGray star
September 2018
It was okay. It is clean in there. The meals got better. I thought he was going to get more therapy but it was okay. The staff was nice. One of the aides did not care for him. They should watch him more carefully how he does things. My husband didn't like him.
5 StarsFull starFull starFull starFull starFull star
September 2018
We love the facility. Therapy is 5+out of 5, and that is my favorite part. The staff care is very good and I'm happy with the nurses. They are excellent at communicating. The food is cold when I get it though.
4 StarsFull starFull starFull starFull starGray star
September 2018
For the most part, it is good. The staff care and nurses are very good and friendly. He likes the meals. I don't get that much communication which is why can't say much about therapy. I have not spoken to the doctor and my loved one has not seen him.
4 StarsFull starFull starFull starFull starGray star
September 2018
They are great and everybody I have run into there has been very nice. They are all nice and accommodating.
5 StarsFull starFull starFull starFull starFull star
September 2018
I'd recommend Willow Springs!
5 StarsFull starFull starFull starFull starFull star
September 2018
They were very nice. I received good care there. The nurses are very good. They all communicate very well, not specific to any person or department. I didn't like the food or the way it was prepared, but the service was good.
4 StarsFull starFull starFull starFull starGray star
September 2018
I would recommend Willow Springs overall. It's very clean and the staff care is good. Two nurses had to be switched off my loved one's care because we wanted to keep them away from her. We have spoken to the dietitian several times as well as the nurses. The meals do not cater to her needs and when they cannot provide options for these needs. No one ever calls me. There's not great communication.
5 StarsFull starFull starFull starFull starFull star
September 2018
The aides were excellent and caring. I liked the fact that the facility was secured and locked. He was taking regular steps with the therapy. When I had a question the nurses were willing to answer. I was not thrilled with the food though.
4 StarsFull starFull starFull starFull starGray star
August 2018
The people are super and they are really trying to help my mom. Communication is very good. I have a meeting with all of the staff next week.
4 StarsFull starFull starFull starFull starGray star
August 2018
I think in general they did a good job. The aides do a really nice job and they are friendly. My mom is satisfied with therapy. It is clean. The meals are average.
5 StarsFull starFull starFull starFull starFull star
August 2018
We are very happy at Willow Springs! The aides are wonderful and take good care of my mother-in-law. The nurses couldn't be more sweet. The dietary department goes above and beyond, making sure she was satisfied and had things she can eat! The therapist gave me all the info needed and met with me one on one! I have recommended it and if she ever needs to go somewhere again, she'll be coming back here!
4 StarsFull starFull starFull starFull starGray star
August 2018
The therapy and therapists are good. It is taking very long for help to come to me.
5 StarsFull starFull starFull starFull starFull star
June 2018
They are very good. I think they give him good help and they take him to rehab. The room is clean. I like the therapist. The nursing care is very good. It is very clean. The therapist keeps me informed about the exercising.
4 StarsFull starFull starFull starFull starGray star
June 2018
I am very pleased. The first thing I look for is cleanliness and this is something I noticed right away. It was very clean. The staff is also very friendly. My husband really LOVES the nurses and aides. I can't think of anyone in particular but he just likes everyone here. There is an aide that comes in to him and sings hymns to him. We just had a meeting, they also keep me up with his progress and I am very pleased with how well they have kept me informed!
3 StarsFull starFull starFull starGray starGray star
June 2018
They say rehab is going great. They still let her use her walker in the bathroom. They say she is strong. Her meds are done well. She gets a shower often and they help with getting dressed. Everyone is very nice. I think the lunch looks beautiful but she is a picky eater. She has to wait over an hour for help in and out of the bathroom.
3 StarsFull starFull starFull starGray starGray star
June 2018
At times when I was there, the communication was difficult with the staff. They were not forthcoming. They never reached out to me or talked to me and I do not know if she even had PT at all. There was only one aide for the night and she was the only good aide. The other aides were too busy eating and texting behind the nurses desk instead of taking care of the patients.
5 StarsFull starFull starFull starFull starFull star
June 2018
I was very pleased! I knew nothing of the facility before I was there and everything went very well for me. I really appreciate getting the chance to share this feedback! The therapists were good but sometimes I feel as though we were not on the same page.
5 StarsFull starFull starFull starFull starFull star
June 2018
So far, everything is going the best that it possibly can. They are already getting her involved in activities and helping her during this transition especially with her diagnosis. I have been impressed with the facility so far. She is doing the occupational therapies at this time. She is eating which is good because at times with her diagnosis she can have difficulty doing so. They actually reached out to me today trying to get more information about my sister that would help her stay there. They said she is already getting involved in the activities. We are very happy with it so far. They also asked if it was okay to reach out to me on a quarterly basis to update me on how she is doing unless something out of the ordinary would occur and they would reach out to me sooner.
4 StarsFull starFull starFull starFull starGray star
June 2018
I am much happier now. I almost had her moved. I was not getting any feedback at all with what they were doing and now we are up to speed with where we are going. Now they've answered my questions and told me what they are trying to accomplish. Everyone are above and beyond and so helpful, except for one staff member. The social worker has been calling me and gave me her number if I needed anything. Yesterday we got all of the therapists together during lunch and I was able to ask questions then. I like one of the aides. She goes the extra mile with my mom and other patients. They are short staffed though.
4 StarsFull starFull starFull starFull starGray star
June 2018
I would recommend Willow Springs to a friend.
3 StarsFull starFull starFull starGray starGray star
May 2018
There are some things that are good and some things that are terrible. The rehab therapy is excellent. The nursing care is excellent too. The nurses are all excellent. The staff are very, very nice, but there are not enough of them. The ones that they do have are very nice. The facility is very clean. The food is awful. They didn't have food that's good for my diet. The nurses and staff don't seem to communicate well with each other. One doesn't know what the other one knows about the patient.
5 StarsFull starFull starFull starFull starFull star
March 2018
The staff is friendly and they are concerned about my loved one's health. The place is clean. My loved one says the food is good. They are on top of communicating things. If there are any problems, they call us right away.
1 StarFull starGray starGray starGray starGray star
March 2018
I am thinking about transferring to another rehab because of the problems. I have had nothing but headaches. They are trying their best but they have not gotten back to me about issues. They would not let my mother out of bed and the meds were not right. She went backwards one week because they did not get her out of bed. They are understaffed. They need to communicate more with each other and getting medicines right. They need to listen to families more.
5 StarsFull starFull starFull starFull starFull star
March 2018
They're doing everything they can to help my brother and I have recommended them to others. He's not very cooperative with the aides and nurses, but they're doing their best. The staff is very friendly with me. The meals are very good.
4 StarsFull starFull starFull starFull starGray star
March 2018
I think my loved one is well taken care of and I am satisfied. The staff is very good. They are very friendly and helpful. I appreciate that they take him to the activities. They sometimes wait longer than I'd like before changing his diaper. The nurses are very busy.
4 StarsFull starFull starFull starFull starGray star
March 2018
The staff is wonderful. The nurses are always available and answer questions I ask. The cleanliness is very good. I would like someone to let me know how my mother is doing all around. I have to make an appointment to talk with someone if I want information. They don't just tell me things on their own. My mother said the food is terrible.
4 StarsFull starFull starFull starFull starGray star
March 2018
My husband seems to be getting the rehab he needs. The nurses seem to be caring for him. They are right on top of things.
4 StarsFull starFull starFull starFull starGray star
March 2018
The rehab therapy was great. The insurance suddenly cut it short. The breakfasts were always cold. The dining room food is excellent.
4 StarsFull starFull starFull starFull starGray star
March 2018
My dad seems to like it. He says the therapy is good. I think they could make the beds more often. The facility is not homey. It doesn't feel welcoming or friendly. He keeps having mix ups with the food. For example he'll ask for apple juice and keep getting coffee.
5 StarsFull starFull starFull starFull starFull star
March 2018
The staff are real friendly and nice. The meals are decent, but my loved one would like to have a little more variety. No one really calls me to let me know of his progress, but I guess they may be waiting until there's something to tell me.
4 StarsFull starFull starFull starFull starGray star
March 2018
I haven't had any staff issues. Everybody's really friendly. I haven't run into anyone that's not. There was a problem with laundry, but it was resolved. They're forthcoming with information when I ask questions.
5 StarsFull starFull starFull starFull starFull star
January 2018
Everything was good except the variety of food. They only gave my dad one choice of meal.
3 StarsFull starFull starFull starGray starGray star
January 2018
Everyone for the most part has been very nice. As you're walking through, people speak to you. The director has been very nice. My sister wants me to make cookies for everyone. Most of the nurses are good, one of them is excellent. However they tried to over-medicate my sister and one of the nurses got nasty with my sister. All the nurse had to do was verify the chart to see if she had already taken the medication. As far as meals, if they bring the food up to my sister's room, it's cold, but if she goes to the dining area, it's better, nice and hot.
5 StarsFull starFull starFull starFull starFull star
January 2018
I would recommend Willow Springs Rehab to a loved one!
3 StarsFull starFull starFull starGray starGray star
January 2018
I don't know that I would recommend this place. Friendliness depends on which staff member, but they're more friendly than not friendly.
3 StarsFull starFull starFull starGray starGray star
January 2018
I would recommend Willow Springs. Everybody seems friendly. He says the meals aren't bad. The nurses are good, they give the medications when they're needed. The nurses' aides aren't the greatest. The day after he was admitted, my loved one was still in the same clothes and a dirty diaper. I called for someone and it took them an hour to come help. And they put the bell where he can't use it. The bathrooms reek really bad.
4 StarsFull starFull starFull starFull starGray star
January 2018
They are helping my loved one get ready as quickly as possible to come home. She says that there is not as much rehab as she would like, or they take a long time to get her for rehab, then other days she says that they work her a lot. The staff has been very friendly with me and the facility seems nice and everyone has been nice. The rooms have been very clean, I have not seen any dirt in the corners anywhere. My loved one is not happy with the food. She is a very picky eater. She doesn't really like anyone’s food but hers and a few others. She is difficult to please at her age. The facility has not called me but once or twice. Then again, is there anything they need to call me about? Usually I'm reaching out to them, asking them questions. If I go to the nurses’ station and ask for them to check the chart for something, then they will.
3 StarsFull starFull starFull starGray starGray star
January 2018
They're doing the best they can with my sister.
5 StarsFull starFull starFull starFull starFull star
January 2018
The staff is friendly to my dad and the family. Any questions I have, they respond to them and they are honest. I have been there a couple of times when the therapist came in the room to do the therapy. They work well with him, but he is not understanding what he is doing.
5 StarsFull starFull starFull starFull starFull star
January 2018
It was just great. My loved one has been in a lot of rehabs, and this is the best one by far. It looked exactly like the commercials and we got exactly what we expected and more.
3 StarsFull starFull starFull starGray starGray star
January 2018
I would recommend this place, but improvements need to be made for sure. The rehab has been fantastic. They keep saying “we're going to get your mom walking again," which gives us a lot of confidence. The head nurse is a tiger, she's on point. One of our nurses is always happy and so nice and on top of things. They do a good job keeping me in the loop. The management portion has been great and friendly but some of the actual staff have been just okay. They don't have any attention to detail. My mom needs certain beverages with her meals and every meal we have to ask for it, it should be in her chart. It's not a big deal to ask for it each time, except it takes them 10-20 minutes to bring it and by that time, she's done eating. The food is often late or delayed, and when my mom tries to eat with some of her friends, their food is never delivered at the same time, which means all of the ladies eat less than they would have otherwise, and we're trying to get my mom to eat more, not less. The public bathrooms are rough. I wouldn't let my daughter use them. The patients’ rooms just seem to be tidied rather than disinfected.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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