Willow Springs Rehabilitation and Healthcare Center

1049 Burnt Tavern Road
Brick, NJ 8724
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About Willow Springs Rehabilitation and Healthcare Center

Philosophy

At Willow Springs Rehabilitation and Healthcare Center, Recovery Meets Class! We are a CMS 5-star facility providing Short-Term Rehab and Long Term Care to help you reach your clinical goals in a rejuvenating environment. We are proudly verified as a Deficiency-Free facility. Our expert team is the the sub-acute and healthcare professionals of choice in the greater Brick, NJ community. Whether you are recovering from surgery or illness, our cutting-edge rehabilitative services will restore you to your best self!

Description

Located in Brick Township in Ocean County, NJ, Willow Springs easily accessible to Monmouth County, Lakewood, Point Pleasant, Toms River, Wall and Howell. With our recent extensive and exciting renovations, we have created a modern and sophisticated environment to rehabilitate your body, uplift your spirit, and renew your strength.

The Grove, our distinguished 16-bed all-private rehabilitation wing, features a luxurious rehabilitation experience with specialized orthopedic and cardiopulmonary programming led by leading area specialists. Overnight visits from loved ones are encouraged in this comfortable private wing!

Our intensive rehabilitation program features:

  • Physical, Occupational & Speech Therapy up to 7 days a week
  • Expansive State-of-the-Art Rehabilitation Gym with Latest Rehab Equipment
  • Smart Car for Transfer Training
  • Private Speech Therapy Room
  • Large Transitional Therapy Suite
  • Customized Physiatry Driven Rehabilitation Plan
  • Onsite Physician & Specialists Consults
  • Case Management & Discharge Planning

To ensure each patient's safe return home, we offer a wide variety of clinical services including:

  • Post-Operative Subacute Care
  • 24/7 Skilled Nursing
  • Orthopedic Rehabilitation
  • Cardiopulmonary Care
  • Stroke Recovery
  • Wound Care Management
  • Bariatric Care
  • Restorative Care
  • TPN & IV Antibiotics
  • IV Therapy
  • Pain Management
  • Nutritional Services
  • Hospice / Palliative Care
  • Memory Care
  • Respite Care
  • Dementia Unit
  • Therapeutic Recreation
  • Urgent SNF™ Stabilization Program
  • Care Navigation™
  • 24/7 Days A Week Admissions with admission available directly from the ER or Home once criteria are met

To learn more, please visit us on our website at www.willowspringsrehab.com! 

Testimonials

"I am so glad that the Willow Springs Urgent SNF program was an option for me following a cardiac procedure that left me debilitated and in need of stabilization and rehabilitation. The cardiac rehabilitation program and oversight of my condition was an added benefit. The team at Willow Springs quickly stepped in assisting my daughter and myself in my time of need. They were friendly, accommodating and most of all informative. They even worked directly with my local cardiologist to ensure a great transition of care. Thank you Willow Springs for a positive rehabilitation experience!"

"I am so glad I made the decision to come to Willow Springs for my rehabilitation. While there is no place like home, I enjoyed my brief rehabilitation stay. I love the people that work at the center! They were so kind and compassionate. Should I require rehabilitation in the future, I will gladly select the great team at Willow Springs. In the meantime, I will be back to see the final renovation progress... everything is looking so nice!"
"Upon being hospitalized, my choice of where to go for Rehabilitation wasn't difficult. I chose Willow Springs! Having had a good experience there several years before, I was even more impressed this time with the positive changes made by the new ownership! Everyone at Willow Springs was great in supporting my recovery. I almost hated to leave as it almost felt like a vacation for me! From the musical entertainment and other engaging activities, Willow Springs cared for all of me!"
"I can't thank the team at Willow Springs enough for getting me back on track. I unfortunately have required other rehabilitation stays in the past. This time, I chose the NEW Willow Springs and I'm sure glad I did. I was busy with my rehabilitation, and the entertainment offered to keep me occupied was enjoyable! If I ever require additional rehabilitation or care, I'll be sure to call upon the team at Willow Springs. I wouldn't be returning home without the work of this great team!"
"Thank you! Words will never be enough to express my gratitude for the wonderful care provided by the team at Willow Springs to my Uncle Thomas McConkey. The team treats him with such respect and affords him the opportunity to maintain his dignity. The professionalism of everyone on the staff is most evident in all daily routines. I will never be able to repay the team for all of the care and concern shown to my Uncle daily. I am grateful that they are making his days with them good ones!"

Read More Testimonials

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Dietician on site
Visiting professionals
Doctor on call

Amenities & Features

Devotional services onsite
Indoor common areas
Meals provided
Free cable satellite tv

Patients accepted

Medicaid
Medicare
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 4/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 3/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Brick0 miles4
Allenwood3 miles1
Pt Pleasant4 miles1
Lakewood5 miles6
Wall7 miles4
Jackson8 miles2



Reviews

Highest Newest Oldest Lowest
4 StarsFull starFull starFull starFull starGray star
October 2018
The care is wonderful, people is wonderful. It's hard to get information, though I know they are busy. The food is not great. The therapy seems good. There are a few nurses and aides that are my favorites so far. The meals are not tasty. The meat is dry and it's sometimes not hot.
5 StarsFull starFull starFull starFull starFull star
October 2018
It's wonderful. They make my husband get up and about even when he does not want to and that is wonderful. The girls in the rehab center are amazing. The staff are right on target and call me back immediately. The nurses are very patient with him and come when he needs them. The facility is very nice. My husband made friends with the cleaning lady, she is a good cleaning lady.
4 StarsFull starFull starFull starFull starGray star
October 2018
The staff is caring and diligent! They are very good. The food is horrible though, it's the worst!
3 StarsFull starFull starFull starGray starGray star
October 2018
The response time is an issue and hospital food is better. They are friendly but may be understaffed. They say hello and greet me. Quality and selection of the meals could be improved. I am supposed to get call, maybe admin did get in touch with me about her plan, I had to go down there and give instructions for what she needed. They reference the hospital paperwork but that doesn't say what all is going with that person.
4 StarsFull starFull starFull starFull starGray star
October 2018
It's pretty good. The gals at the desk are lovely and a couple of guys push the wheelchair. It's clean, very clean. Some odors but you can't help that. The floors and bathrooms are clean. The meals are pretty good.
5 StarsFull starFull starFull starFull starFull star
October 2018
My aunt was at the facility for a short time while she was passing away. I was very pleased with the care from this facility.
4 StarsFull starFull starFull starFull starGray star
October 2018
As far as care it's great, but I'm not able to compare it to anything else. The staff care is very good and they're very friendly. The nurses are very cooperative at the desk. He is eating very well and accepting. They do a great job there. They're very good about communication with me.
5 StarsFull starFull starFull starFull starFull star
October 2018
I am very happy with the facility so far. I feel good having my mother there and know that she is being taken care of. The staff is exceptional, very friendly, and just overall there to help! The therapy services are great here! The staff has brought me such a feeling of security. They really go out of their way to do a good job for their patients! Oh my gosh - the place is phenomenal! It is so well kept and beautiful. I really do not have anything to complain about in any way. The only suggestion I have would be to maybe have a more clear schedule in terms of when the therapy takes place.
4 StarsFull starFull starFull starFull starGray star
October 2018
Their management and the administrator talked with me and they were efficient. The rehab is very good. The therapist came up with an individualized plan for my husband. The social worker was fantastic and the administrator was very good. He was happy with the food. Some of the help was not that good though. Some of the staff was very friendly and some not so good or friendly.
4 StarsFull starFull starFull starFull starGray star
September 2018
The meals are pretty good. It's very clean. My friend is anxious to go though. He's not doing enough rehab therapy, and it seems like there's no one on weekends to work with him.
2 StarsFull starFull starGray starGray starGray star
September 2018
One of the staff was very helpful with my mom. However there's no rehab on weekends and she sits there with no exercise even though Medicare covers it. They said because admissions was overwhelmed on the weekends, they are very understaffed and we could not get service in the dining room. It took an hour to get grilled cheese. The main meal is at noon, and she prefers it at dinner and it throws her off when they have sandwich or salad at dinner. There is no communication unless I ask for it. I had to ask for list of medication she was receiving.
5 StarsFull starFull starFull starFull starFull star
September 2018
I'd recommend Willow Springs.
5 StarsFull starFull starFull starFull starFull star
September 2018
They were a big help transitioning him there. Rehab is going well. Everybody is very nice and friendly. I think the nursing care is very good. I think it is pretty clean. Once in a while things are around.
4 StarsFull starFull starFull starFull starGray star
September 2018
I'd recommend Willow Springs.
4 StarsFull starFull starFull starFull starGray star
September 2018
It was very nice, wonderful. According to my mom, the responsiveness was a little lacking. PT is really good. The quality of food is great. I haven't heard from the doctor. The nurses update if I call, but I'm not getting regular updates.
3 StarsFull starFull starFull starGray starGray star
September 2018
My father was doing fairly well at the end of the week with rehab. The staff care was good. It was organized and clean. He ate the meals.
5 StarsFull starFull starFull starFull starFull star
September 2018
The facility was very clean. The rehab was much more than I expected. They were caring. All the nurses were good. Many of the therapists and aides were good. Dining was a great! The food could have been hot when taken to her room. The meals were hot in the dining area. Communication was excellent.
5 StarsFull starFull starFull starFull starFull star
September 2018
Everybody was pleasant and they were very polite and knew what they were talking about. They liked their jobs. He had therapy two times a day, even on a holiday weekend. The bathroom was always clean and the corners were clean. Social services were great. The bathroom was always clean and the corners were clean. There was a problem with the nurse check out, and there was a problem with him getting his prescriptions to the pharmacy but they are taking of this.
4 StarsFull starFull starFull starFull starGray star
September 2018
I think they are doing good. Everything is good with the rehab. I like several of the staff who watch out for my loved one, and the receptionist. It is clean but they could sweep a little more. She likes the ice cream and they keep her on her diet. When they called it was phenomenal and she went out of her way regarding her needs for clothing. I like one of the aides who gives me updates. She explained everything. She is descriptive.
4 StarsFull starFull starFull starFull starGray star
September 2018
I feel a little left in the dark pertaining to information about my care. I have not received any updates and would prefer to have more information than what has been provided so far.
4 StarsFull starFull starFull starFull starGray star
September 2018
It was okay. It is clean in there. The meals got better. I thought he was going to get more therapy but it was okay. The staff was nice. One of the aides did not care for him. They should watch him more carefully how he does things. My husband didn't like him.
5 StarsFull starFull starFull starFull starFull star
September 2018
We love the facility. Therapy is 5+out of 5, and that is my favorite part. The staff care is very good and I'm happy with the nurses. They are excellent at communicating. The food is cold when I get it though.
4 StarsFull starFull starFull starFull starGray star
September 2018
For the most part, it is good. The staff care and nurses are very good and friendly. He likes the meals. I don't get that much communication which is why can't say much about therapy. I have not spoken to the doctor and my loved one has not seen him.
4 StarsFull starFull starFull starFull starGray star
September 2018
They are great and everybody I have run into there has been very nice. They are all nice and accommodating.
5 StarsFull starFull starFull starFull starFull star
September 2018
I'd recommend Willow Springs!
5 StarsFull starFull starFull starFull starFull star
September 2018
They were very nice. I received good care there. The nurses are very good. They all communicate very well, not specific to any person or department. I didn't like the food or the way it was prepared, but the service was good.
4 StarsFull starFull starFull starFull starGray star
September 2018
I would recommend Willow Springs overall. It's very clean and the staff care is good. Two nurses had to be switched off my loved one's care because we wanted to keep them away from her. We have spoken to the dietitian several times as well as the nurses. The meals do not cater to her needs and when they cannot provide options for these needs. No one ever calls me. There's not great communication.
5 StarsFull starFull starFull starFull starFull star
September 2018
The aides were excellent and caring. I liked the fact that the facility was secured and locked. He was taking regular steps with the therapy. When I had a question the nurses were willing to answer. I was not thrilled with the food though.
4 StarsFull starFull starFull starFull starGray star
August 2018
The people are super and they are really trying to help my mom. Communication is very good. I have a meeting with all of the staff next week.
4 StarsFull starFull starFull starFull starGray star
August 2018
I think in general they did a good job. The aides do a really nice job and they are friendly. My mom is satisfied with therapy. It is clean. The meals are average.
5 StarsFull starFull starFull starFull starFull star
August 2018
We are very happy at Willow Springs! The aides are wonderful and take good care of my mother-in-law. The nurses couldn't be more sweet. The dietary department goes above and beyond, making sure she was satisfied and had things she can eat! The therapist gave me all the info needed and met with me one on one! I have recommended it and if she ever needs to go somewhere again, she'll be coming back here!
4 StarsFull starFull starFull starFull starGray star
August 2018
The therapy and therapists are good. It is taking very long for help to come to me.
5 StarsFull starFull starFull starFull starFull star
June 2018
They are very good. I think they give him good help and they take him to rehab. The room is clean. I like the therapist. The nursing care is very good. It is very clean. The therapist keeps me informed about the exercising.
4 StarsFull starFull starFull starFull starGray star
June 2018
I am very pleased. The first thing I look for is cleanliness and this is something I noticed right away. It was very clean. The staff is also very friendly. My husband really LOVES the nurses and aides. I can't think of anyone in particular but he just likes everyone here. There is an aide that comes in to him and sings hymns to him. We just had a meeting, they also keep me up with his progress and I am very pleased with how well they have kept me informed!
3 StarsFull starFull starFull starGray starGray star
June 2018
They say rehab is going great. They still let her use her walker in the bathroom. They say she is strong. Her meds are done well. She gets a shower often and they help with getting dressed. Everyone is very nice. I think the lunch looks beautiful but she is a picky eater. She has to wait over an hour for help in and out of the bathroom.
3 StarsFull starFull starFull starGray starGray star
June 2018
At times when I was there, the communication was difficult with the staff. They were not forthcoming. They never reached out to me or talked to me and I do not know if she even had PT at all. There was only one aide for the night and she was the only good aide. The other aides were too busy eating and texting behind the nurses desk instead of taking care of the patients.
5 StarsFull starFull starFull starFull starFull star
June 2018
I was very pleased! I knew nothing of the facility before I was there and everything went very well for me. I really appreciate getting the chance to share this feedback! The therapists were good but sometimes I feel as though we were not on the same page.
5 StarsFull starFull starFull starFull starFull star
June 2018
So far, everything is going the best that it possibly can. They are already getting her involved in activities and helping her during this transition especially with her diagnosis. I have been impressed with the facility so far. She is doing the occupational therapies at this time. She is eating which is good because at times with her diagnosis she can have difficulty doing so. They actually reached out to me today trying to get more information about my sister that would help her stay there. They said she is already getting involved in the activities. We are very happy with it so far. They also asked if it was okay to reach out to me on a quarterly basis to update me on how she is doing unless something out of the ordinary would occur and they would reach out to me sooner.
4 StarsFull starFull starFull starFull starGray star
June 2018
I am much happier now. I almost had her moved. I was not getting any feedback at all with what they were doing and now we are up to speed with where we are going. Now they've answered my questions and told me what they are trying to accomplish. Everyone are above and beyond and so helpful, except for one staff member. The social worker has been calling me and gave me her number if I needed anything. Yesterday we got all of the therapists together during lunch and I was able to ask questions then. I like one of the aides. She goes the extra mile with my mom and other patients. They are short staffed though.
4 StarsFull starFull starFull starFull starGray star
June 2018
I would recommend Willow Springs to a friend.
3 StarsFull starFull starFull starGray starGray star
May 2018
There are some things that are good and some things that are terrible. The rehab therapy is excellent. The nursing care is excellent too. The nurses are all excellent. The staff are very, very nice, but there are not enough of them. The ones that they do have are very nice. The facility is very clean. The food is awful. They didn't have food that's good for my diet. The nurses and staff don't seem to communicate well with each other. One doesn't know what the other one knows about the patient.
5 StarsFull starFull starFull starFull starFull star
March 2018
The staff is friendly and they are concerned about my loved one's health. The place is clean. My loved one says the food is good. They are on top of communicating things. If there are any problems, they call us right away.
1 StarFull starGray starGray starGray starGray star
March 2018
I am thinking about transferring to another rehab because of the problems. I have had nothing but headaches. They are trying their best but they have not gotten back to me about issues. They would not let my mother out of bed and the meds were not right. She went backwards one week because they did not get her out of bed. They are understaffed. They need to communicate more with each other and getting medicines right. They need to listen to families more.
5 StarsFull starFull starFull starFull starFull star
March 2018
They're doing everything they can to help my brother and I have recommended them to others. He's not very cooperative with the aides and nurses, but they're doing their best. The staff is very friendly with me. The meals are very good.
4 StarsFull starFull starFull starFull starGray star
March 2018
I think my loved one is well taken care of and I am satisfied. The staff is very good. They are very friendly and helpful. I appreciate that they take him to the activities. They sometimes wait longer than I'd like before changing his diaper. The nurses are very busy.
4 StarsFull starFull starFull starFull starGray star
March 2018
The staff is wonderful. The nurses are always available and answer questions I ask. The cleanliness is very good. I would like someone to let me know how my mother is doing all around. I have to make an appointment to talk with someone if I want information. They don't just tell me things on their own. My mother said the food is terrible.
4 StarsFull starFull starFull starFull starGray star
March 2018
My husband seems to be getting the rehab he needs. The nurses seem to be caring for him. They are right on top of things.
4 StarsFull starFull starFull starFull starGray star
March 2018
The rehab therapy was great. The insurance suddenly cut it short. The breakfasts were always cold. The dining room food is excellent.
4 StarsFull starFull starFull starFull starGray star
March 2018
My dad seems to like it. He says the therapy is good. I think they could make the beds more often. The facility is not homey. It doesn't feel welcoming or friendly. He keeps having mix ups with the food. For example he'll ask for apple juice and keep getting coffee.
5 StarsFull starFull starFull starFull starFull star
March 2018
The staff are real friendly and nice. The meals are decent, but my loved one would like to have a little more variety. No one really calls me to let me know of his progress, but I guess they may be waiting until there's something to tell me.
4 StarsFull starFull starFull starFull starGray star
March 2018
I haven't had any staff issues. Everybody's really friendly. I haven't run into anyone that's not. There was a problem with laundry, but it was resolved. They're forthcoming with information when I ask questions.
5 StarsFull starFull starFull starFull starFull star
January 2018
Everything was good except the variety of food. They only gave my dad one choice of meal.
3 StarsFull starFull starFull starGray starGray star
January 2018
Everyone for the most part has been very nice. As you're walking through, people speak to you. The director has been very nice. My sister wants me to make cookies for everyone. Most of the nurses are good, one of them is excellent. However they tried to over-medicate my sister and one of the nurses got nasty with my sister. All the nurse had to do was verify the chart to see if she had already taken the medication. As far as meals, if they bring the food up to my sister's room, it's cold, but if she goes to the dining area, it's better, nice and hot.
5 StarsFull starFull starFull starFull starFull star
January 2018
I would recommend Willow Springs Rehab to a loved one!
3 StarsFull starFull starFull starGray starGray star
January 2018
I don't know that I would recommend this place. Friendliness depends on which staff member, but they're more friendly than not friendly.
3 StarsFull starFull starFull starGray starGray star
January 2018
I would recommend Willow Springs. Everybody seems friendly. He says the meals aren't bad. The nurses are good, they give the medications when they're needed. The nurses' aides aren't the greatest. The day after he was admitted, my loved one was still in the same clothes and a dirty diaper. I called for someone and it took them an hour to come help. And they put the bell where he can't use it. The bathrooms reek really bad.
4 StarsFull starFull starFull starFull starGray star
January 2018
They are helping my loved one get ready as quickly as possible to come home. She says that there is not as much rehab as she would like, or they take a long time to get her for rehab, then other days she says that they work her a lot. The staff has been very friendly with me and the facility seems nice and everyone has been nice. The rooms have been very clean, I have not seen any dirt in the corners anywhere. My loved one is not happy with the food. She is a very picky eater. She doesn't really like anyone’s food but hers and a few others. She is difficult to please at her age. The facility has not called me but once or twice. Then again, is there anything they need to call me about? Usually I'm reaching out to them, asking them questions. If I go to the nurses’ station and ask for them to check the chart for something, then they will.
3 StarsFull starFull starFull starGray starGray star
January 2018
They're doing the best they can with my sister.
5 StarsFull starFull starFull starFull starFull star
January 2018
The staff is friendly to my dad and the family. Any questions I have, they respond to them and they are honest. I have been there a couple of times when the therapist came in the room to do the therapy. They work well with him, but he is not understanding what he is doing.
5 StarsFull starFull starFull starFull starFull star
January 2018
It was just great. My loved one has been in a lot of rehabs, and this is the best one by far. It looked exactly like the commercials and we got exactly what we expected and more.
3 StarsFull starFull starFull starGray starGray star
January 2018
I would recommend this place, but improvements need to be made for sure. The rehab has been fantastic. They keep saying “we're going to get your mom walking again," which gives us a lot of confidence. The head nurse is a tiger, she's on point. One of our nurses is always happy and so nice and on top of things. They do a good job keeping me in the loop. The management portion has been great and friendly but some of the actual staff have been just okay. They don't have any attention to detail. My mom needs certain beverages with her meals and every meal we have to ask for it, it should be in her chart. It's not a big deal to ask for it each time, except it takes them 10-20 minutes to bring it and by that time, she's done eating. The food is often late or delayed, and when my mom tries to eat with some of her friends, their food is never delivered at the same time, which means all of the ladies eat less than they would have otherwise, and we're trying to get my mom to eat more, not less. The public bathrooms are rough. I wouldn't let my daughter use them. The patients’ rooms just seem to be tidied rather than disinfected.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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