LAKESIDE MANOR NURSING AND REHABILITATION CENTER

13990 Lakeside Circle
Sterling Heights, MI 48313
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About Lakeside Manor

Philosophy

The Lakeside Team works with our guests to set realistic goals, develop a plan, provide treatment and therapy, measure your progress, and adjust the plan accordingly. Our team provides support and encouragement in a beautiful lakefront setting that feels more like a hotel than a healthcare facility.

Description

Lakeside Manor is a full-service skilled nursing and rehabilitation community. Our short- and long-term residents receive excellent care in a warm, welcoming environment. We provide each guest with expert professional care and personal attention. In addition to our expert medical services, we also provide delicious and nutritious meals and fun social and recreational activities.

Our professional services include:

  • 24 hour Nursing Care
  • Physical and Occupational Therapy
  • Speech Therapy
  • Social Services/Discharge planning
  • Registered Dietician
  • Pharmacy
  • IV Therapy
  • Wound Care
  • Podiatry
  • Diagnostics lab

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
IV-infusion therapies
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Free WiFi

Patients accepted

Medicaid
Medicare
Age: No age restrictions
Commercial insurance
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 1/5
Quality Rating: 3/5
Nurse Rating: 2/5
Staff Rating: 2/5
Survey Rating: 1/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Shelby Township1 miles2
Utica3 miles1
Clinton Township3 miles3
Sterling Heights5 miles5
Mount Clemens5 miles1
Fraser6 miles1



Reviews

Highest Newest Oldest Lowest
3 StarsFull starFull starFull starGray starGray star
March 2018
The therapists did their part well. They need more staff/personnel, overall.
5 StarsFull starFull starFull starFull starFull star
March 2018
The people there seem to care. They are good with the patients. They seem honestly concerned, they call me. They are very good. My mom has been in many facilities, and this one is really good. The nurses are helping me very open-heartedly. Everyone is very sweet, and I can't say that for the other facilities where she's been. The place is very clean. They threw a carnival for the patients, and it seemed like everyone enjoyed it. It made the patients feel good. My mother hasn't complained about the meals, and she would definitely complain if she didn't like them. They call me right away whenever something happens, even if it's late. They make sure to double-check things with me to make sure they're okay for my mom.
3 StarsFull starFull starFull starGray starGray star
March 2018
It was very clean! The staff was not the greatest with the exception of one nurse. There was one nurse in particular, the male nurse, he was exceptional! He took great care of my mother! He was exceptional. He made sure she had everything that she needed. He made sure all of her records were correct. He went above and beyond to make sure her diagnosis was properly recorded. The food was very terrible.
4 StarsFull starFull starFull starFull starGray star
March 2018
They take good care of my loved one. This place is cleaner than any other facility I've seen. He seems to like the food.
1 StarFull starGray starGray starGray starGray star
March 2018
The therapy is pretty good. The nurses and aides are really good to my husband when they get there, but it takes a really long time for them to get to him. Bells are constantly going off. The staff is friendly, except for the head nurse. They accepted my husband and knew how big he was, then when he got there, they didn't have a big enough bed, wheelchair, commode or shower stool. Then, they always are saying they don't have enough staff to help him. We had to have meetings with the nurse, and she's not a very good communicator. In terms of cleanliness, I think they could vacuum more than once a week. The kitchen staff goes out of their way to get my husband something he likes to eat. I would like to see better communication. I always have to hunt somebody down to ask them.
1 StarFull starGray starGray starGray starGray star
March 2018
They got my loved one up to go to the bathroom once and then set her in a wheelchair, and I asked them to put her to bed, and they said no, she might have to go to the bathroom again. It took me 45 minutes to get her into bed. They kept passing the buck, so I asked one guy what was going on, and he said they weren't trained to handle people like this. They got a person who works in rehab, and he helped her from the wheelchair into bed. As soon as I saw that, I got the doctor to move her. My impression is that they don't know what's going on.
4 StarsFull starFull starFull starFull starGray star
March 2018
My loved one is doing better here than she has been doing in whole last year. The only thing is that the food could be better.
5 StarsFull starFull starFull starFull starFull star
March 2018
It's been good. They communicate with us well, so there's no issue.
3 StarsFull starFull starFull starGray starGray star
February 2018
They are not as good a they were in June. Management has changed since June, and last June, I would have given them a top rating. It is a beautiful place. I really appreciate their kindness. Though they need a little more help from staff. They are lacking in sharing information and telling you what is going on. My loved one has been there one week, and I have had no meeting with the staff yet. They have not told me a thing. I do not know if I want to take my loved one back here.
2 StarsFull starFull starGray starGray starGray star
February 2018
I don't know why my loved one was shipped there in the first place. They don't take health insurance. I am not impressed with the staff at all. I'm mad at how bad communication is there .
4 StarsFull starFull starFull starFull starGray star
February 2018
They are taking care of getting my mother to the dining room and physical therapy. Overall, the care is fine. Everyone is friendly. They need to have more care for normal hygiene. She mentioned her hair and nails. One time, the room did not have clean towels and was dusty, and the garbage was full.
5 StarsFull starFull starFull starFull starFull star
February 2018
This place has been fantastic. Every time I go there, there are few people on the staff, but they are taking great care of my father. His opinion is that the facility is good and everyone is fantastic. We came back to my father's room from a day trip and his room was cleaned up. The whole facility is always neat and clean. My father is enjoying every single meal that he eats. They've been great at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
February 2018
The staff up front have been very good. The ratio of caretakers to patients is noticeable. I would like to see more nurses. My biggest complaint is that my dad needs to get out of bed, and he isn't. Some of the meals I've seen don't look or taste good.
5 StarsFull starFull starFull starFull starFull star
February 2018
The therapist has been really caring, above and beyond. The occupational therapist truly does care. He went above and beyond to take care of my mom. Everyone is pleasant and nice. The food looks very good and my mom is enjoying it. I do have one complaint: there are not enough staff overnight. It seems my mom has to wait a lot longer to go to the bathroom at night. A nurse didn't come to see my mom for 2 1/2 hours on her first night. They might have been short-staffed. I did notice that they had a higher patient-to-nurse ratio. he wait time for assistance seems to be rather slow, perhaps because they are under-staffed, but it does take long periods to get assistance.
4 StarsFull starFull starFull starFull starGray star
January 2018
Some of the nurses are very good. The food of is above average. Sometimes it can take up to an hour before someone will come after you push the button. The aides seem to be spread a little thin. Sometimes when my loved one is supposed to have therapy, no one shows up.
4 StarsFull starFull starFull starFull starGray star
September 2017
They could use some work on communication.
4 StarsFull starFull starFull starFull starGray star
September 2017
I would recommend Lakeside Manor. I wish they had more choices for meals.
5 StarsFull starFull starFull starFull starFull star
September 2017
The staff is awesome. Very clean. Very good food.
3 StarsFull starFull starFull starGray starGray star
September 2017
Everything is going fairly average. The nurses are a bit short staffed. When my loved one presses the emergency button, no one comes for a while.
5 StarsFull starFull starFull starFull starFull star
September 2017
The experience is going very well. The facility is very clean. We had an issue with some of the equipment not working properly, but I talked to the staff members and they got that fixed.
2 StarsFull starFull starGray starGray starGray star
August 2017
The nurses do not keep my loved one clean.
2 StarsFull starFull starGray starGray starGray star
August 2017
The level of attention they give isn't good and the food is horrible. My mother has been here two weeks and the doctor has come once. The nurses are very nice, and when they do come in--which isn't very often--they take care of my mother. Either they're shorthanded or bad. If you don't ask, you don't get informed.
1 StarFull starGray starGray starGray starGray star
August 2017
The staff was terrible. The shower flooded when the young lady did not know how to give my mother a shower. The carpet even got flooded. When my mother finally got an alarm button, they would take forever to answer.
4 StarsFull starFull starFull starFull starGray star
August 2017
I would recommend Lakeside Manor Nursing and Rehabilitation Center to a friend or a loved one.
5 StarsFull starFull starFull starFull starFull star
August 2017
I rate Lakeside Manor Nursing and Rehabilitation Center a 5 star.
5 StarsFull starFull starFull starFull starFull star
August 2017
The food service leaves a lot to be desired.
1 StarFull starGray starGray starGray starGray star
August 2017
It's been seven days, and they're just finally today going to give me feedback. I think they're a newer place. When I spoke with the nurse about a particular need situation, how they spoke to me wasn't professional. I would consider how long it took them to get my mom her pain medication after her admission to be borderline neglect. And I've stood at the nursing station for half an hour and been unable to get anyone's attention. They've been pretty good on keeping me informed.
5 StarsFull starFull starFull starFull starFull star
August 2017
It is exceptionally clean. My wife is happy with the meals. I just had a meeting today, and they've brought me totally up to speed.
5 StarsFull starFull starFull starFull starFull star
August 2017
I would rate my overall experience 5 out of 5
4 StarsFull starFull starFull starFull starGray star
August 2017
I would recommend to a friend.
4 StarsFull starFull starFull starFull starGray star
June 2018
My loved one is a hard patient to help. She has a lot of difficulties with her issues. Most of the people at Lakeside show her a lot of compassion. I have been in other rehabs and I feel like a lot of places lack compassion. I feel bad because there are not enough aides to help the patients and they have to wait longer than I would want them to wait. Same with the nurses. There is not enough staff to accommodate the patients. The meals are good.
4 StarsFull starFull starFull starFull starGray star
May 2018
The services as far as the nursing care could use some improvement in areas such as creating a better schedule for both the patient and family and having more consistency. For example, my loved one is supposed to be repositioned every two hours and they have not stuck to this routine.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one is getting better and the staff is helping him. He seems to be improving. They are doing what they are supposed to for PT.
3 StarsFull starFull starFull starGray starGray star
May 2018
The therapists are real nice. Some of the nurses are real nice, but some of them have an attitude. I realize it's gotta be a horrible job, but that's not okay. The staff is helpful. It's clean in there. My loved one is not happy with the food at all. She says it's just frozen stuff they heat up and throw a little sauce on. Sometimes she'll call me because she's hit the call button for help with her diaper and hasn't gotten assistance, so I have to call to ask for someone to go into her room and change her.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one said he is being taken care of. His room smelled bad, though.
5 StarsFull starFull starFull starFull starFull star
January 2018
It's great. Her nurse was very good with her. She enjoyed her meals there. If we ask them anything they have been more than helpful.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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