Lakeside Manor

13990 Lakeside Cir
Sterling Heights, MI 48313
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About Lakeside Manor

Description

Lakeside Manor is a full-service skilled nursing and rehabilitation community. Our short- and long-term residents receive excellent care in a warm, welcoming environment. Lakeside’s dedicated staff of healthcare professionals is committed to getting patients back to the highest level of function and independence possible. We offer physical, occupational, and speech therapies, as well as skilled nursing and subacute care, wound care, and pain management. Besides these medical services, we also provide delicious and nutritious meals and fun social and recreational activities.

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
IV-infusion therapies
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Free WiFi

Patients accepted

Medicaid
Medicare
Age: No age restrictions
Commercial insurance
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 1/5
Quality Rating: 0/5
Nurse Rating: 2/5
Staff Rating: 2/5
Survey Rating: 1/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Shelby Township1 miles2
Utica3 miles1
Clinton Township3 miles3
Sterling Heights5 miles5
Mount Clemens5 miles1
Fraser6 miles1



Reviews

Highest Newest Oldest Lowest
3 StarsFull starFull starFull starGray starGray star
March 2018
The therapists did their part well. They need more staff/personnel, overall.
5 StarsFull starFull starFull starFull starFull star
March 2018
The people there seem to care. They are good with the patients. They seem honestly concerned, they call me. They are very good. My mom has been in many facilities, and this one is really good. The nurses are helping me very open-heartedly. Everyone is very sweet, and I can't say that for the other facilities where she's been. The place is very clean. They threw a carnival for the patients, and it seemed like everyone enjoyed it. It made the patients feel good. My mother hasn't complained about the meals, and she would definitely complain if she didn't like them. They call me right away whenever something happens, even if it's late. They make sure to double-check things with me to make sure they're okay for my mom.
3 StarsFull starFull starFull starGray starGray star
March 2018
It was very clean! The staff was not the greatest with the exception of one nurse. There was one nurse in particular, the male nurse, he was exceptional! He took great care of my mother! He was exceptional. He made sure she had everything that she needed. He made sure all of her records were correct. He went above and beyond to make sure her diagnosis was properly recorded. The food was very terrible.
4 StarsFull starFull starFull starFull starGray star
March 2018
They take good care of my loved one. This place is cleaner than any other facility I've seen. He seems to like the food.
1 StarFull starGray starGray starGray starGray star
March 2018
The therapy is pretty good. The nurses and aides are really good to my husband when they get there, but it takes a really long time for them to get to him. Bells are constantly going off. The staff is friendly, except for the head nurse. They accepted my husband and knew how big he was, then when he got there, they didn't have a big enough bed, wheelchair, commode or shower stool. Then, they always are saying they don't have enough staff to help him. We had to have meetings with the nurse, and she's not a very good communicator. In terms of cleanliness, I think they could vacuum more than once a week. The kitchen staff goes out of their way to get my husband something he likes to eat. I would like to see better communication. I always have to hunt somebody down to ask them.
1 StarFull starGray starGray starGray starGray star
March 2018
They got my loved one up to go to the bathroom once and then set her in a wheelchair, and I asked them to put her to bed, and they said no, she might have to go to the bathroom again. It took me 45 minutes to get her into bed. They kept passing the buck, so I asked one guy what was going on, and he said they weren't trained to handle people like this. They got a person who works in rehab, and he helped her from the wheelchair into bed. As soon as I saw that, I got the doctor to move her. My impression is that they don't know what's going on.
4 StarsFull starFull starFull starFull starGray star
March 2018
My loved one is doing better here than she has been doing in whole last year. The only thing is that the food could be better.
5 StarsFull starFull starFull starFull starFull star
March 2018
It's been good. They communicate with us well, so there's no issue.
3 StarsFull starFull starFull starGray starGray star
February 2018
They are not as good a they were in June. Management has changed since June, and last June, I would have given them a top rating. It is a beautiful place. I really appreciate their kindness. Though they need a little more help from staff. They are lacking in sharing information and telling you what is going on. My loved one has been there one week, and I have had no meeting with the staff yet. They have not told me a thing. I do not know if I want to take my loved one back here.
2 StarsFull starFull starGray starGray starGray star
February 2018
I don't know why my loved one was shipped there in the first place. They don't take health insurance. I am not impressed with the staff at all. I'm mad at how bad communication is there .
4 StarsFull starFull starFull starFull starGray star
February 2018
They are taking care of getting my mother to the dining room and physical therapy. Overall, the care is fine. Everyone is friendly. They need to have more care for normal hygiene. She mentioned her hair and nails. One time, the room did not have clean towels and was dusty, and the garbage was full.
5 StarsFull starFull starFull starFull starFull star
February 2018
This place has been fantastic. Every time I go there, there are few people on the staff, but they are taking great care of my father. His opinion is that the facility is good and everyone is fantastic. We came back to my father's room from a day trip and his room was cleaned up. The whole facility is always neat and clean. My father is enjoying every single meal that he eats. They've been great at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
February 2018
The staff up front have been very good. The ratio of caretakers to patients is noticeable. I would like to see more nurses. My biggest complaint is that my dad needs to get out of bed, and he isn't. Some of the meals I've seen don't look or taste good.
5 StarsFull starFull starFull starFull starFull star
February 2018
The therapist has been really caring, above and beyond. The occupational therapist truly does care. He went above and beyond to take care of my mom. Everyone is pleasant and nice. The food looks very good and my mom is enjoying it. I do have one complaint: there are not enough staff overnight. It seems my mom has to wait a lot longer to go to the bathroom at night. A nurse didn't come to see my mom for 2 1/2 hours on her first night. They might have been short-staffed. I did notice that they had a higher patient-to-nurse ratio. he wait time for assistance seems to be rather slow, perhaps because they are under-staffed, but it does take long periods to get assistance.
4 StarsFull starFull starFull starFull starGray star
January 2018
Some of the nurses are very good. The food of is above average. Sometimes it can take up to an hour before someone will come after you push the button. The aides seem to be spread a little thin. Sometimes when my loved one is supposed to have therapy, no one shows up.
4 StarsFull starFull starFull starFull starGray star
September 2017
They could use some work on communication.
4 StarsFull starFull starFull starFull starGray star
September 2017
I would recommend Lakeside Manor. I wish they had more choices for meals.
5 StarsFull starFull starFull starFull starFull star
September 2017
The staff is awesome. Very clean. Very good food.
3 StarsFull starFull starFull starGray starGray star
September 2017
Everything is going fairly average. The nurses are a bit short staffed. When my loved one presses the emergency button, no one comes for a while.
5 StarsFull starFull starFull starFull starFull star
September 2017
The experience is going very well. The facility is very clean. We had an issue with some of the equipment not working properly, but I talked to the staff members and they got that fixed.
2 StarsFull starFull starGray starGray starGray star
August 2017
The nurses do not keep my loved one clean.
2 StarsFull starFull starGray starGray starGray star
August 2017
The level of attention they give isn't good and the food is horrible. My mother has been here two weeks and the doctor has come once. The nurses are very nice, and when they do come in--which isn't very often--they take care of my mother. Either they're shorthanded or bad. If you don't ask, you don't get informed.
1 StarFull starGray starGray starGray starGray star
August 2017
The staff was terrible. The shower flooded when the young lady did not know how to give my mother a shower. The carpet even got flooded. When my mother finally got an alarm button, they would take forever to answer.
4 StarsFull starFull starFull starFull starGray star
August 2017
I would recommend Lakeside Manor Nursing and Rehabilitation Center to a friend or a loved one.
5 StarsFull starFull starFull starFull starFull star
August 2017
I rate Lakeside Manor Nursing and Rehabilitation Center a 5 star.
5 StarsFull starFull starFull starFull starFull star
August 2017
The food service leaves a lot to be desired.
1 StarFull starGray starGray starGray starGray star
August 2017
It's been seven days, and they're just finally today going to give me feedback. I think they're a newer place. When I spoke with the nurse about a particular need situation, how they spoke to me wasn't professional. I would consider how long it took them to get my mom her pain medication after her admission to be borderline neglect. And I've stood at the nursing station for half an hour and been unable to get anyone's attention. They've been pretty good on keeping me informed.
5 StarsFull starFull starFull starFull starFull star
August 2017
It is exceptionally clean. My wife is happy with the meals. I just had a meeting today, and they've brought me totally up to speed.
5 StarsFull starFull starFull starFull starFull star
August 2017
I would rate my overall experience 5 out of 5
4 StarsFull starFull starFull starFull starGray star
August 2017
I would recommend to a friend.
4 StarsFull starFull starFull starFull starGray star
June 2018
My loved one is a hard patient to help. She has a lot of difficulties with her issues. Most of the people at Lakeside show her a lot of compassion. I have been in other rehabs and I feel like a lot of places lack compassion. I feel bad because there are not enough aides to help the patients and they have to wait longer than I would want them to wait. Same with the nurses. There is not enough staff to accommodate the patients. The meals are good.
4 StarsFull starFull starFull starFull starGray star
May 2018
The services as far as the nursing care could use some improvement in areas such as creating a better schedule for both the patient and family and having more consistency. For example, my loved one is supposed to be repositioned every two hours and they have not stuck to this routine.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one is getting better and the staff is helping him. He seems to be improving. They are doing what they are supposed to for PT.
3 StarsFull starFull starFull starGray starGray star
May 2018
The therapists are real nice. Some of the nurses are real nice, but some of them have an attitude. I realize it's gotta be a horrible job, but that's not okay. The staff is helpful. It's clean in there. My loved one is not happy with the food at all. She says it's just frozen stuff they heat up and throw a little sauce on. Sometimes she'll call me because she's hit the call button for help with her diaper and hasn't gotten assistance, so I have to call to ask for someone to go into her room and change her.
5 StarsFull starFull starFull starFull starFull star
May 2018
My loved one said he is being taken care of. His room smelled bad, though.
5 StarsFull starFull starFull starFull starFull star
January 2018
It's great. Her nurse was very good with her. She enjoyed her meals there. If we ask them anything they have been more than helpful.
5 StarsFull starFull starFull starFull starFull star
December 2017
They're taking good care of my loved one. The food is not that great, though. Nobody calls me, I have to hunt them down to get any info.
4 StarsFull starFull starFull starFull starGray star
December 2017
It seems like a nice place overall.
2 StarsFull starFull starGray starGray starGray star
December 2017
There were a few nurses that have been wonderful and so helpful. They have hugged me and helped me. They are working with my loved one, giving her pills and being patient with her. Overall I wish the staff showed a little more care, I'm not asking for special treatment or anything, just to check on the patient. Sometimes I feel like certain people avoid speaking to you because they're afraid that you're going to ask them something. On the weekends, no one has told me about her medical care. Two of the nurses do but overall they don't tell me. One of the nurses couldn't answer my questions. I would think that they would write notes so the next person is knowledgeable about what is going on with the patients. Terrible food, microwaved food and reheated. Someone sits with her and tries to feed her.
4 StarsFull starFull starFull starFull starGray star
December 2017
Even with all the other problems we've had, I would still recommend this facility because of the amazing physical therapy she's getting here. Rehab is great, that's the only reason I've kept my loved one in there. The nurses are wonderful, they're super busy but they do a great job. The day shift aides are great, it's the night shift that is the problem. There seems to be a lot of turnover of staff, I never see the same face twice. There's no consistency, they seem to be understaffed. It's hard to keep things completely clean and cleanliness depends on who's working. The meals have been terrible. She'll have one meal that's decent and then 3 or 4 that are just awful. I've been asking for a menu for days and I still don't have one. Breakfast is terrible and inedible, so she never eats until lunch. If I know what dinner is going to be and that she won't like it, I have no problem bringing her food, but no one can seem to tell me what the menu is.
3 StarsFull starFull starFull starGray starGray star
November 2017
I would recommend Lakeside Manor but I have a few complaints. The therapists are good but they don't do her rehab with any consistency. I took some Depends up there for my loved one and they don't use them, so I ask them to take her to the restroom more and they don't. She's fallen a few times because they just leave her in her bed or her wheelchair and she tries to get up by herself and falls. I've asked that they puree or grind her food but they won't do it. She can't eat regular food. I have to call and ask if I want any information, they don't reach out. They have called to let me know when she's fallen out of the bed or out of the chair, though.
3 StarsFull starFull starFull starGray starGray star
November 2017
My loved one is very impressed with the place. She eats in her room, and she eats everything. They are top notch at keeping me informed. One issue was they moved her to another room and the restroom had not been cleaned out. It was over the Thanksgiving holidays, the room was not cleaned out until the director of nursing showed up on Monday and personally had the maintenance crew clean out the room.
2 StarsFull starFull starGray starGray starGray star
November 2017
Everyone is nice and polite and knows your name. The staff is working very hard, but it seems completely disorganized. There have been a lot of little things that I've not been happy with. They’re releasing my loved one earlier than I expected. When he first moved in, the remote on the TV had no batteries, and it took them three days to find batteries. On the fourth day, they washed all his clothes and put them in someone else's room. I asked them to give him a shower and it took them two weeks. No one seems to know anything, and when I ask questions, no one has the right answer. He's resisting the therapy, but they are trying and they have been very patient. The nurses seemed overwhelmed, and you have to wait in line to even speak to someone. He’s on a soft food diet and he eats all of his food without complaint. When he falls they call me right away, but I've never actually talked to a doctor, and a nurse has only called once or twice.
4 StarsFull starFull starFull starFull starGray star
November 2017
Everybody is very nice and my loved one is always clean. They're able to get other food if she doesn't like what's served.
5 StarsFull starFull starFull starFull starFull star
November 2017
The experience at Lakeside Manor has been great. They're great about keeping me informed. In fact, just last night there was an incident and they called me at home right away.
3 StarsFull starFull starFull starGray starGray star
November 2017
Communicating is important and they have been improving on that. I like the fact that they are listening to my mom's and my concerns. It's a beautiful facility. They are working on improving the meals, as well.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are very nice. They seem to be up on everything. I have no complaints. Rehab seems to be good. It's very clean. Every time I have been there they are cleaning and vacuuming. She started eating yesterday and the meals seem good. We had a meeting today. Everyone was very thorough and they took care of all my requests. We talked to the doctors and nurses.
1 StarFull starGray starGray starGray starGray star
October 2018
My loved one was sent to the hospital. It was not a good experience.
5 StarsFull starFull starFull starFull starFull star
October 2018
The staff is friendly and it is clean. She's getting the care she needs. They are really attentive and know what they are doing. Everybody is on top of their job.
3 StarsFull starFull starFull starGray starGray star
October 2018
The facility seems to be smoothing out since my daughter in law has arrived at the facility. She is enjoying her meals at the facility. I have eaten with her there as well a couple of times. I also thought the meals were great! I was impressed that I saw her receiving services over the weekend. Usually, at rehabs, I only see the services given Monday-Friday so this was nice to see. They seem to be working the kinks out. I am still working with the nursing staff to make sure she is receiving all of the care that needs to take place. She has mentioned that it takes a great deal of time to get help to use the restroom at times.
4 StarsFull starFull starFull starFull starGray star
January 2019
The Director of Nursing was amazing. She was very, very nice and made sure my husband was well taken care of. In the beginning I had issues. For a couple days I had to go the nursing director to have my issues addressed. I think personal bathrooms could use a little more attention. The meals would be the only complaint-- I don't think they should of serve a hot dog on Christmas day. It could have been more festive! The physical therapy as well as the administrator, any communications to his progress I have had to be the person to go them to ask about it.
3 StarsFull starFull starFull starGray starGray star
January 2019
My son says the therapists are good, no trouble with the PT people. I would recommend it if the nursing was better, more nursing staff would help: more RNs and CNAs. If they had this every people would be happy.
5 StarsFull starFull starFull starFull starFull star
January 2019
They are all really great here.
5 StarsFull starFull starFull starFull starFull star
December 2018
I am pleased with it and it's worth it. I am very pleased. I do this work also, and everyone in there is just great. They really have been awesome with my sister. She has been to a few rehabs and I was not pleased with those at all, but Lakeside Manor is great. The therapists are doing what they are suppose to do. It's very clean.
5 StarsFull starFull starFull starFull starFull star
December 2018
The service and everything and just everything was amazing. It's beautiful and nice. The nurses are excellent. They have excellent food and they're perfect. I have no complaints. Everyone is communicates well and is sweet and polite.
3 StarsFull starFull starFull starGray starGray star
December 2018
The therapists are doing their job - they are good. Some good days and some bad days.
4 StarsFull starFull starFull starFull starGray star
December 2018
The only thing I see is that they appear to be understaffed. I have talked to 3 different therapist, I think they are okay there. The staff seems to be running a lot during the night time. They seem overwhelmed. I don't think they have enough time to spend with the patients who need the attention. They had a salon, but the lady there quit. I think the care that she gets is good, other than the fact that they are short staffed. It's a pretty clean place. I think the food is fine, she doesn't! I think if she refuses to eat that she will get out of there quickly!
3 StarsFull starFull starFull starGray starGray star
December 2018
The responsiveness not what my dad would expect. When he asks for something it can take hours for him to get something back. The nurses are all good to me and they provided information. It's very clean, there's always somebody cleaning. The meals are fine to me. I think the nurses and the staff have been very good with communication, but the doctor has not been. I wanted to talk to him and left messages and so far he has not gotten back to me.
3 StarsFull starFull starFull starGray starGray star
December 2018
Well, some of it was good and some of it was not so good. The staff care was really good. It was very clean and it smelled clean. Sometimes, the food was good. But I am kind of picky. The rehab was good. They made you do it. Sometimes the nurses were good and sometimes they weren't. They brought my medication late sometimes. But some of them were really good. They always would say "I would see about it" And I'd never see them again.
4 StarsFull starFull starFull starFull starGray star
December 2018
They have been addressing my concerns. They are doing such a good job with my father! They are wonderful! Every time I ask for anything they go and do it. I'd give them a 10/10!
5 StarsFull starFull starFull starFull starFull star
December 2018
They have taken care of him and when he has fallen down and hurt himself, they called to let me know how it is. The only problem I have is that I can't get through over the phone. They are are taking care of him. It's been very good. I have a good follow up with the nurses. It's not perfect, but they're doing good. They are friendly and that is essential and he is comfortable. There are a couple who are are just excellent. Everybody that I have had contact with as a general rule follows up and helps me to help him.
5 StarsFull starFull starFull starFull starFull star
December 2018
It has been like a hotel! Amazing! The staff is excellent!
4 StarsFull starFull starFull starFull starGray star
November 2018
Overall everything is good. Today I went to see my mom and she was still in her nightgown at 1:00 in the afternoon. I've called doctor for 2 weeks and never heard from him. The director of nursing has not called back either.
4 StarsFull starFull starFull starFull starGray star
September 2018
It is beautiful there in the facility. The Director of Nursing is awesome. The staff are pretty friendly. The rehab is fine. The meals are pretty good.
2 StarsFull starFull starGray starGray starGray star
September 2018
There is not enough presence of staff. The call lights take too long to be answered. The nurses' presence is not here when it is needed. Some things that need to be done with her and I have to ask for it to be done. It's clean. She enjoys the meals but I would like to see more variety and age appropriate food.
5 StarsFull starFull starFull starFull starFull star
August 2018
I'd recommend Lakeside Manor to a friend.
4 StarsFull starFull starFull starFull starGray star
November 2017
I would recommend Lakeside Manor rehab overall. My loved one does therapy but she isn't doing it enough. Sometimes they don't get her up to do it like they are supposed to, or take her to the dining area to eat.
2 StarsFull starFull starGray starGray starGray star
October 2017
Rehab is good, and my loved one is showing improvement. The night-time people don’t want to do anything. They are very limited and very lazy. They don’t come when we call. So I called the desk phone and they still don’t answer. I have talked to the director of the facility about my concerns and I have seen some improvement. Also when we got there, there was no one there to greet us and no one there to do the admin paperwork. They need to have the administration more organized for checking into the rehab. This is a poorly run facility on weekends and at night. During the week they are properly staffed. Some of them don’t want to work. It’s a clean place but it’s also new. I suggest that they can sweep and vacuum the room more. There are sometimes things on the floor that stay there for days without being picked up. Lately they have been doing good about informing me, but communication could be a lot better.
3 StarsFull starFull starFull starGray starGray star
October 2017
My loved one has improved with rehab therapy, but it has been very, very slowly. I feel like they need to push her more, instead it seems like they just give up. The staff is not very good with coming in a timely manner for everything. My loved one has had to be waiting for an hour and a half before. Most of the staff are snooty, but some are very nice. The facility is very clean. The facility doesn't follow through with what they say they will do.
5 StarsFull starFull starFull starFull starFull star
October 2017
They are spectacular. My loved one is pretty new to therapy but it's going well. They are switching out food providers, so hopefully the meals get better.
4 StarsFull starFull starFull starFull starGray star
October 2017
Therapy has been going okay. The nurses give you your medication on time, they are lovely. Sometimes there are long waits after you call for someone to come to you or to help you go to the restroom. When I first arrived it wasn't very clean but it is clean now. The food is the same for everyone, and people have different diets and it can be too spicy for people’s stomachs. The doctor doesn't keep me informed but the nurses do.
3 StarsFull starFull starFull starGray starGray star
October 2017
The thing that could have made it better was a little bit better organization. The food was awful, they don’t give my mom enough to eat. They don’t give my mom enough attention. Some of the staff doesn't seem to care and some of them do. Now consequently I have to be there more frequently, and it’s hard because I have a life going too, and it’s because I am concerned for her care. I did speak to the social worker about the issues I have been having, and she said that she would work on it. Rehab is here and there. Sometimes they will tell her that they are going to take her and they won’t come. Sometimes the rehab people will leave her sitting in a chair to wait for the nurse to put her back into bed and she is not supposed to be sitting in the chair long. Communication is poor and no one seems to know anything. For example, I came to visit her one day and she had a wrap around her ankle. There are some good nurses and some bad nurses, and I know that is what it is everywhere, but I think there is no organization or communication. They also seem to be short-staffed. Some of the staff is very friendly and some is really not. The facility is clean, but then again sometimes there are no paper towels and shower towels hanging on the rack. The meals are sometimes really good and sometimes they’re not. They don't seem to be balanced. The people should be more educated on different types of diets. The other night they just gave her some pudding and a dollop of pureed carrots for dinner, that’s all that she ate. Not faulting the cook, but more so the rehab seems to be running low on supplies or something. Also sometimes when they bring her meals they don’t bring her silverware. I end up having to bring her food because she is starving. They don't volunteer info to me and if I want to know anything and I ask, I still don’t get an answer. People also don’t communicate with each other so that they can know what is going on.
2 StarsFull starFull starGray starGray starGray star
October 2017
They don't give me a report about how my loved one is doing in rehab. One of the aides told me that they didn't have to tell me anything. They have 35 patients and at night time they have only two nurses and two CNAs. That isn't enough nurses or aides for 35 people. I have walked the halls and couldn't find any nurses and it's one big circle. I walked around for 30 minutes and couldn't find anyone. Patients are left unattended for long periods of time, wandering around and crying out for help. It’s terrible. My mother needs oxygen and at night it was out and no one knew. She could have died. Luckily I came when I did. There is no one at the nurses’ station at night, you have to wait 20-30 minutes to get buzzed in. They are understaffed but I talked to the supervisor and he said that they meet regulations. They care, there are just not enough of them, which doesn't allow them to do their jobs properly. Everyone is very friendly. The facility is very clean, it looks new. They’re not very good at making meals that meet her nutritional needs, so we bring meals from home now. They do not inform me on anything. I have to stay on top of them.
3 StarsFull starFull starFull starGray starGray star
October 2017
The staff could be more attentive. The CNA comes really fast, but the nurses seem to take all day. For example, the nurse said that she was going to call me about some things. I waited all day and never heard anything so I had to call her. I have been trying to get my loved one's tray table cleaned for two days. There was a mouth swab that stayed on the floor for three days and I left it there because I just wanted to see how long they were going to leave it there.
3 StarsFull starFull starFull starGray starGray star
October 2017
I think the rehab is awesome but there isn't enough nursing staff. The care is good if you can find someone to do it. My loved one needed her food to be cut up for her and it never was. Food does her no good if she can't eat it.
3 StarsFull starFull starFull starGray starGray star
September 2017
Our first impression of the facility was not very good. But we liked that it is very close to where we live, strictly a skilled nursing, and that my loved one wouldn't be around a lot of dementia patients. The rehab has been good but the doctor has come to see her only one time. The nurses have mostly been very good. One of the nurses in particular takes the time to work with me and my loved one, and she is good with working with my loved one's medicine. The facility is very clean. The meals are awful. They have not been hot or on time. There are times where the tray has been sitting out in the hallway for over an hour. We are constantly there, so we really know what is going on more than the staff does, but we ask a lot of questions.
4 StarsFull starFull starFull starFull starGray star
September 2017
The director is very nice. Whatever question I have they do answer me, but they don't volunteer information.
4 StarsFull starFull starFull starFull starGray star
September 2017
The nursing staff would put my aunt on the toilet and then leave her there and forget about her. That's my biggest and only complaint.
2 StarsFull starFull starGray starGray starGray star
September 2017
I was not impressed at all with the therapists. They were very blase, and they just shrugged their shoulders a lot when I asked questions. There were some nurses and aides that were very nice, and some that were just okay. The admission person was lovely. She was very nice to deal with. The facility itself is beautiful. My mom was not happy with the food at all. She told me that one meal consisted of a plate that was half egg salad and half potato salad. And there really weren't any choices.
2 StarsFull starFull starGray starGray starGray star
September 2017
The care is bad, there's been no communication. We've had to fill out incident reports, the medications haven't been given consistently. We've been waiting for two weeks for them to order equipment my mom needs.
5 StarsFull starFull starFull starFull starFull star
September 2017
It is a very nice place! My mother always said the meals were good.
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