Orchard Hill Rehabilitation & Healthcare Center

111 West Road
Towson, MD 21204
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About Orchard Hill Rehabilitation & Healthcare Center

Philosophy

Orchard Hill Rehabilitation & Healthcare Center is a proud new member of Marquis Health Care Services, serving Baltimore County. We are known for our high-quality subacute and skilled nursing care, and are now introducing state-of-the-art post acute care and a variety of specialized clinical programs.

Description

Orchard Hill is located in Towson, MD, and provides premier rehab and skillednursing care in Baltimore County. Our highly skilled, multidisciplinary care team delivers word-class "Rehabbing Care." We are proud to introduce a brand new level of post-acute care and specialized clinical programs to help you or your loved one reach maximum recovery.

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call
Dialysis
Dialysis offsite

Amenities & Features

Resident parking available
Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Meals provided
Kosher
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicare
Age: No age restrictions
Male
Female
Private Pay

Staffing

Languages spoken: English, Spanish

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 1

Medicare Ratings

Overall Rating: 3/5
Quality Rating: 0/5
Nurse Rating: 4/5
Staff Rating: 3/5
Survey Rating: 2/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 4
Facility Related Incidents 14
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Towson1 miles8
Lutherville3 miles1
Timonium3 miles2
Glen Arm6 miles1
Parkville6 miles1
Baltimore6 miles45



Reviews

Highest Newest Oldest Lowest
4 StarsFull starFull starFull starFull starGray star
October 2018
The rehab is excellent. The staff are extremely friendly. My brother seems very happy with the meals. He has complained because takes a while for the staff to help and clean up after his roommate. Also sometimes my brother rings for help and it takes a long time for help. The staff all need to improve with communication.
2 StarsFull starFull starGray starGray starGray star
October 2018
I'm not very happy. The facility is very bad. They have small rooms and two people are having to share it, too small for two people to move in there, let alone visitors and nurses. It took a long time to get paper done and to finally set up an appointment with the admissions. It's been awful. I constantly have to ask for things, no one helped my husband into bed the first day. The dining room is not pleasant, he doesn't like the food. They have not been communicative, we've had to call and ask questions about things they should be telling us.
3 StarsFull starFull starFull starGray starGray star
October 2018
The ladies are very nice and helpful in rehab. They are short staffed though and she don't eat the meals. There's no communication with me.
4 StarsFull starFull starFull starFull starGray star
October 2018
The rehab is terrific. Most of the nurses are good. I like the administrators. There are the techs and many others. Some outstanding and some very unpleasant My husband does not object to the food. The administrator helped, and it is getting better.
4 StarsFull starFull starFull starFull starGray star
October 2018
Overall, my husband's stay is going well. The people are friendly here and he really enjoys the food! I would have preferred more communication from the facility. He has mentioned that his television does not work. He also does not like the location he has to take a shower.
5 StarsFull starFull starFull starFull starFull star
October 2018
I love it! They are caring, and the kindness of the nurses is fantastic! They ask a lot of questions - usually we have to do all the asking but not here. They care and are honest. I would give the staff a 6 out of 5. The nurses are considerate and kind. The meals are wonderful! He's a picky eater and even he likes them! The nurses, caretakers, and even the people that bring in the meals - they all interact with us well!
5 StarsFull starFull starFull starFull starFull star
January 2019
They are so nice, so tender, and so caring. It is an older facility but the personal care and attention my mom got couldn't have been greater. The staff was amazing. They called her Princess and Queen! You could not get more attentive than the nurses were. The other facility she was in was not like this. No matter what I said, they were on it right away. The people have the right attitude in their staff. The therapists were excellent and very attentive. I heard from her nurse every day. They knew my whole family and were so friendly. The level of communication was outstanding. I got 3 calls a day. The doctor would call me with any changes.
3 StarsFull starFull starFull starGray starGray star
December 2018
Certainly the staff is very nice. Some people there take too long to get a response from the nursing - not just a one time thing to wait. She complains but lately she said that they are improving with her meals a lot of general. Sometimes it is a lack of coordination for appointments. They do the best they can; there is a snag on the coordination and execution it is team work they could work on and needs to be addressed. The smell could be improved.
5 StarsFull starFull starFull starFull starFull star
December 2018
The care is excellent. Everything is going okay. My loved one tells me it is fine.
4 StarsFull starFull starFull starFull starGray star
February 2019
It is the best place we have been to and we have been to many of them. The staff did an excellent job. The therapists were off to a good start and the very next day they had her moving her arms and legs. The food staff was excellent. Every time I asked them a question about how she is doing they were very friendly with answering my questions. Some of the nurses are good and friendly and all, but there was one saying how many patients she has and does not have time to answer her call bell every time she rings it, and that brings the whole staff down.
5 StarsFull starFull starFull starFull starFull star
January 2019
The people were very congenial. It was a smooth transition going there. The staff were very good. They were friendly.
3 StarsFull starFull starFull starGray starGray star
January 2019
The nurses are wonderful. The care has been really great. Oh my goodness, they are friendly. Some people have been there for a while and they said they are happy with it so it is a good place to be. They have been providing me transportation since I don't drive. They have all been great. It was rough at first but it got better. Communication has been great. They seem to be doing really good on the therapy. It's clean too.
3 StarsFull starFull starFull starGray starGray star
January 2019
The social worker has been very nice to me and lets me know how he is progressing. They all say hello. Certain things were supposed to happen and didn't. The roommate keeps TV on loud until 2 am and he has trouble sleeping. One day had not finished his meal and got rid of it because of her time schedule.
3 StarsFull starFull starFull starGray starGray star
January 2019
The nurses have been fine and I have not had any problems with anybody. The therapy has been good and I am happy with them. The thing I really liked and why I chose them is because they offered him an Uber service and that is a brilliant service. It's great because you want people to visit their loved ones. That is the thing I most happy about, one of the big keys. The staff is receptive and nice. They were receptive and changed her room when I found her hanging out of her bed one day. I have reached out to different people and the social worker was nice. She spent time with me and was very accessible. I have never seen anyone come in and clean. The food is okay. My dad is thrilled with the ice cream and going to get it with the nurses. They need to give them a straw or cup to drink out of. The rooms are small and crowded though and it is worn out looking. If receptionist is not there when you're leaving, I do not know how you get out.
4 StarsFull starFull starFull starFull starGray star
January 2019
The front desk is nice and fine. It's old but clean.
4 StarsFull starFull starFull starFull starGray star
June 2019
We don't call for help often because my husband can move around on his own but when we do need the nurses they are right there to help. I think that everyone is friendly. The meals are pretty good even with the specific diet that he is on. I haven't talked to anybody. I guess they're communicating with him okay. My loved one has had some issues with their roommate having the TV up too loud.
4 StarsFull starFull starFull starFull starGray star
June 2019
The people are excellent and they're very caring. The aides are very nice and patient with my loved one. Everyone here has been more than friendly and couldn't do more for me. The place is clean. He's been in two different rooms they've both been spotless. The food was fine and they gave him a full meal, not just "here's a hamburger and a bag of chips". They call me with any updates they have on him.
5 StarsFull starFull starFull starFull starFull star
June 2019
My loved one is happy there and he says all of the nurses and other ladies have been helpful to him. They come to see how he is doing and if he needs anything. The therapists are doing a great job with him.
3 StarsFull starFull starFull starGray starGray star
July 2019
They don't communicate with me unless I initiate it, but they do take care of any issues I have. The meals are not that great. It depends on the day part of the quality of nurses.
2 StarsFull starFull starGray starGray starGray star
July 2019
They are doing the best they can with what they have to work with. They need a serious amount of improvement with the amount of staff. The staff is very friendly. The manager that got my loved one in there as soon as she did was very helpful. She assured me that they could care for her in the condition she is in. It's very clean. From what I've seen the food is coming in pretty good. I haven't heard from anyone since I've been there.
4 StarsFull starFull starFull starFull starGray star
July 2019
My mom says therapy is going great. She says she's gotten some of her meals cold. One she couldn't eat because it wasn't cooked right. Other than that it's been okay. A couple of times my loved one told me that they didn't help her get into bed at night. One time she stayed messy all night but everything else has been fine.
4 StarsFull starFull starFull starFull starGray star
July 2019
The interactions have included several unprofessional staff members in nursing. Outside of the care meetings, they do not really offer a lot of information between the meetings.
3 StarsFull starFull starFull starGray starGray star
July 2019
The therapy is professional and friendly. My wife's nurse does a good job. The cleanliness is fine and it is an older building. It needs to be renovated. There should be a weekly schedule of what happened and needs to happen. The food is not good. I think overall the organization is lacking with the exception of therapy and that is very good.
3 StarsFull starFull starFull starGray starGray star
July 2019
It looks clean but the communication was not good. There was one nurse that was good with communication but when I would call no one would answer the phones. I had to drive there to get an answer to my question because no one would respond to my messages or answer the phone.
4 StarsFull starFull starFull starFull starGray star
July 2019
My loved one said it is fine and the therapy is fine. He said it is very clean. He is an eater but is not comfortable with the diet plan he is on. They have not talked to me yet.
3 StarsFull starFull starFull starGray starGray star
June 2019
I would recommend them with some reservation. When it was Manor something it didn't have the best reputation. They've improved somethings to make it attractive enough for some people. The rehab is probably the best part. They're very careful, helpful and dedicated. Some of them could be a little more attentive, careful, dedicated. about the same as the nurses. Not everyone is overly friendly. The wastebaskets aren't always emptied, sometimes there are things on the floor. The dietitian came in the other day and asked what he liked and didn't like. If I don't ask questions they don't tell me anything.
5 StarsFull starFull starFull starFull starFull star
June 2019
I think it's been excellent. I think everybody is very kind to my loved one and meeting his needs. The staff are patient with him. It's old, so that makes it look not so wonderful.
3 StarsFull starFull starFull starGray starGray star
June 2019
The meal plan was unclear and it did not seem that they were following his diet correctly. The communication was not good. I did not think that the nurses were responsive.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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