Westgate Hills Rehab and Healthcare Center

10 N. Rock Glen Road
Baltimore, MD 21229
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About Westgate Hills Rehab and Healthcare Center

Philosophy

Westgate Hills is a welcoming, 120-room skilled nursing community proudly serving the post-acute and long term care needs of families in West Baltimore City and beyond. As a distinguished member of Marquis Health Services, we will help you reach your fullest potential with our signature Rehabbing Care.

Description

Westgate Hills Rehabilitation & Healthcare Center is the leading provider of subacute rehabilitation and skilled nursing care Our short-term care program offers a supportive, family-like environment to help every resident with their unique rehabilitative goals centered on regaining independence. Physical, Occupational & Speech Therapy are offered 7 days a week and we also coordinate post-discharge care and service for comprehensive rehabilitation. 

Modern and innovating technology and practices are utilized for various forms of specialized care, depending on our patient's needs. To help improve overall improved well-being, we offer other support services ranging from social services/case management to financial planning/Medicaid application assistance.

Our comprehensive clinical services include:

  • Subacute Rehabilitation
  • 24/7 Skilled Nursing Care
  • Physical, Occupational & Speech Therapies 7 days per week
  • Orthopedic Rehabilitation
  • Stroke Recovery
  • Respiratory Therapy
  • Tracheostomy Care
  • Bedside Dialysis
  • Wound Care
  • Complex Medical Management
  • Restorative Therapy
  • Pain Management
  • Intravenous Therapies
  • Nutritional Assessment
  • Feeding Tubes/ PICC Lines Care
  • Psychiatric & Psychological Services
  • Laboratory & X-Ray Services
  • Palliative / Hospice Care
  • Respite Care
  • Urgent SNF™ Stabilization Program
  • Care Navigation™

To learn more about how we can help you reach your fullest health potential, please visit our website: www.westgatehillshc.com!

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Outdoor common areas
Indoor common areas
Meals provided
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Age: No age restrictions
Commercial insurance
Veteran Affairs contract
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 2/5
Quality Rating: 5/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 1/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 23
Facility Related Incidents 15
Number of Fines 1
Total Fine Amount $2,381
Total Number of Penalties 1

Nearby Cities

City Distance Number of Facilities
Catonsville2 miles9
Baltimore6 miles45
Pikesville6 miles1
Brooklyn Park6 miles1
Ellicott City6 miles2
Randallstown8 miles4



Reviews

Highest Newest Oldest Lowest
3 StarsFull starFull starFull starGray starGray star
May 2018
I do not think they were used to dealing with someone in my loved one's condition. They were not changing her and they had her on sedatives. I had a meeting with them and things are better now. The meals are not good. I have to tell them to give her water.
4 StarsFull starFull starFull starFull starGray star
May 2018
They are all friendly, and I would recommend Westgate Hills.
3 StarsFull starFull starFull starGray starGray star
May 2018
Everything seems to be okay. The place is real clean. I just had a bad experience with a couple of aides our first night there.
5 StarsFull starFull starFull starFull starFull star
May 2018
There have been improvements from when I was there years ago. I have not seen anything I would be upset about. My loved one is doing so much better. I appreciate all they are doing for them. He said the food is pretty good. They call me if anything changes or they do something different.
2 StarsFull starFull starGray starGray starGray star
June 2018
This is all new to us. I understand it is different than a hospital, however I feel as though my son is not getting the care he needs. He struggles getting in and out of his room. The rehab is good but I feel as though they need to reevaluate him because often times when he does therapy he is in a lot of pain for the rest of the day. When they do come in they have nice bed side manner.
3 StarsFull starFull starFull starGray starGray star
June 2018
When I call to reach her, it is hard to talk to her. I have to wait 25 minutes to get connected by phone to her. They had a problem while she was in therapy and they called me. The meals are good.
4 StarsFull starFull starFull starFull starGray star
June 2018
The service has been good so far. He was admitted on the weekend and we did not speak with anyone about the plan for him. He did speak with the dietitian and they are accommodating him.
1 StarFull starGray starGray starGray starGray star
June 2018
I have had so many meetings there. I have seen the OT. Two CNA's were very helpful, but it has not been a good experience so far. I like two of the CNAs and I feel comfortable with those two. I like the nurse who worked in the evening who was very caring and tried to change some things for the better. My loved one was laying unchanged for quite sometime. No one fed her when she first got there. There is no phone in her room. Someone took the batteries out of her remote control for the TV and could not watch TV for one week. She was eating some tuna that was there all day and they brought some other food with my request. The hallways are spotless but the bathroom toilet was not cleaned. They did not do a good job cleaning the toilet.
5 StarsFull starFull starFull starFull starFull star
May 2018
It is clean and nice. The social worker is great. We like her very much.
5 StarsFull starFull starFull starFull starFull star
March 2018
Real nice. All the nurses are fine. My brother is pleased with the care. The staff all treat him well. We really enjoy the whole atmosphere. Everything is very clean. My brother likes the food. I have seen him eating, and that is a good sign. I talked to a social worker and that was good. They are very good at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
March 2018
Everything is okay, overall. The staff is pretty good and they're pretty good at keeping me informed.
5 StarsFull starFull starFull starFull starFull star
March 2018
Very good. They're there for the residents whenever they need something. My loved one is advancing, slowly but surely, with the therapy. The staff is very good. They're very cooperative and helpful people. If something's not right, they take care of it. I am kept very much informed.
3 StarsFull starFull starFull starGray starGray star
March 2018
The nursing care is good. I am not really happy though because I cannot reach my wife when I call. And she is there to get rehab, but she is in bed most of the time. From what I can see, the place is clean. The meals appear to be okay. They do not come to me with information. I have not even met the doctor.
1 StarFull starGray starGray starGray starGray star
March 2018
It is not good. In the evening you cannot find an aide. They do not come to help when the bell is rung. The staff is friendly but they do not come to help. I have not eaten the meals but my loved one seems to think they are okay but bland. I am working on getting her into another facility. The social worker is not helping to get her to a different facility.
1 StarFull starGray starGray starGray starGray star
March 2018
They were very slow getting my sister's medications to her. The night nurse is worse than the day nurse. There was an aide who was very rude. No one comes to see her for hours at a time. They've tried to give her the wrong medication twice. They've brought her dinner late. They act like they do not want to help, and she is waiting two to three hours for help. They need a new dietary plan.
5 StarsFull starFull starFull starFull starFull star
March 2018
So far, I'm satisfied with the care my loved one is receiving, especially the physical therapy. It's going very well. Great staff. It's very clean. The meals are very healthful, and I like that. The presentation is awesome.
5 StarsFull starFull starFull starFull starFull star
February 2018
So far, it is okay. From what I've seen, pretty much everyone is fine. The place is nice and real neat. It is lovely. The people that I've talked to are pretty nice. They help all they can. The meals are decent.
5 StarsFull starFull starFull starFull starFull star
February 2018
I'd recommend Westgate Hills! I tried a few other places and they were not equipped to care for my loved one, and this place is. I call them and they call me back and my wife gives me the messages, so I am kept informed.
2 StarsFull starFull starGray starGray starGray star
August 2018
The rehab is very good. It's clean and spotless. It takes an hour after he rings the bell for someone to come though. There are not enough aides. They can only help certain patients. The head nurse helped me and got the doctor to see my loved one. He will call her to get them to call the nurses' station to help. The food comes cold sometimes.
2 StarsFull starFull starGray starGray starGray star
August 2018
My concern with the facility has to do with the way in which the facility has gone through him rather than through me, his sister. I feel as though he is not in the right state to make decisions or properly process information. As a whole, the staff could a do a better job with providing care and having a friendlier attitude.
5 StarsFull starFull starFull starFull starFull star
August 2018
I would highly recommend this facility. There have been a couple staff members that have really blown me away. First impressions are lasting impressions and when I went on the initial tour I was so impressed. The facility has maintained these high standards. The administrator is wonderful. He's approachable and his door is always open. He really goes above and beyond the call of duty. The cleanliness is great. This is something I noticed on the tour and it is one of the reasons we chose this facility. I'd only suggest that there should be more communication between nursing shifts, and better communication with the patient's family.
4 StarsFull starFull starFull starFull starGray star
August 2018
It's an interesting environment to live in. The meals needs to be improved. The CNAs need to be more attentive as well. The nurses need to be more attentive.
5 StarsFull starFull starFull starFull starFull star
August 2018
So far the process has gone well for us at the facility. There have not been any concerns. I have been in communication with the social worker, and she gave me her card which is great, to contact her in the future. The nurses have provided great communication as well. At times he really enjoys a meal and other times he doesn't. When he does not enjoy the meal that has been provided, the facility does not necessarily offer other options.
5 StarsFull starFull starFull starFull starFull star
August 2018
They treat their residents with dignity and respect and listen to family input and take it to heart. Therapy is good and they have new equipment. During the weekend, the nursing care was not good. Sometimes there isn't enough staff to take her to the bathroom. She liked nearly all the meals.
4 StarsFull starFull starFull starFull starGray star
August 2018
So far, so good. No complaints about the staff! They are very friendly. The nursing care was very good. The cleanliness was good. He likes all the food.
3 StarsFull starFull starFull starGray starGray star
August 2018
Communication was pretty good. My loved one is getting better in rehab. We had some issues with the staff regarding attentiveness. It's difficult to get in and out. The meals were pretty good.
4 StarsFull starFull starFull starFull starGray star
August 2018
The nurses are very helpful and attentive. He is very happy here. It is very clean and they were helpful. When he first got there he was on the first floor and we did not like the first floor but the second floor is better and has no smell.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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