Briarwood Rehabilitation & Healthcare Center

150 Lincoln Street
Needham, MA 02492
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About Briarwood Rehabilitation & Healthcare Center

Philosophy

Briarwood Rehabilitation and Healthcare Center is a 120-bed subacute rehab and skilled nursing provider in the heart of Needham, MA, conveniently located steps away from the Beth Israel Deaconess Hospital. We are a proud member of Marquis Health Services and certified in the distinguished Eden Alternative, a patient-centered approach to care that encourages individual choice and quality of life.  We are also recipients of the 2018 Bronze AHCA National Quality Award and awarded the Joint Commission National Quality Approval. Our qualified care providers tailor treatment plans to each resident's individual needs. We aim to maximize independence and healing, empowering you to return home with confidence.

Description

Briarwood is Norfolk County's trusted provider of a wide array of healthcare services, from short-term rehabilitation to long-term care. Our community is divided into comfortable neighborhoods, specializing in post-operative subacute care and rehabilitation, memory care, 24/7 skilled nursing, respite care, cardiopulmonary care, and urgent SNF stabilization.

We provide a wide variety of clinical services to foster our patients’ safe return home, including:

  • Post-Operative Subacute Care
  • 24/7 Skilled Nursing
  • Physical, Occupational & Speech Therapies Available 7 days per week
  • Orthopedic Rehabilitation
  • Cardiopulmonary Care
  • Stroke Recovery
  • Alzheimer’s / Dementia Care
  • Wound Care
  • Complex Medical Management
  • Restorative Care
  • TPN & IV Antibiotics
  • IV Therapy
  • Pain Management
  • Tracheostomy Care
  • Alternative Medicine
  • Nutritional Counseling
  • Hospice / Palliative Care
  • Respite Care
  • Therapeutic Recreation
  • Urgent SNF™ Stabilization Program
  • Care Navigation™

We offer intensive multidisciplinary therapies up to 7 days per week, featuring cutting edge technology such as the AlterG Anti-Gravity Treadmill in our expansive rehabilitative gym. The care team at Briarwood includes board-certified physicians; nurse practitioners; physical, occupational, respiratory, and recreational therapists; speech language pathologists; social workers; registered nurses; and dietitians.  

Our specialty Cardiopulmonary Program provides care for residents with a variety of lung conditions, and includes in-wall high flow oxygen, care from an on-site pulmonologist, and noninvasive ventilation options (BiPAP, CPAP, and Trilogy). Usage of the Interact 3.0 program, along with post-discharge follow up, ensures that rehospitalization is kept to a minimum.

The Briarwood  community provides meaningful recreational activities and comfortable amenities to treat our residents' whole selves. Accommodations are luxurious and include flat screen TVs, complimentary cable and WiFi, and daily housekeeping & laundry services. Our residence is surrounded by beautifully landscaped gardens and patio area. Indoors you'll find bright and airy lounges, a well-stocked library, and a beauty parlor on site. Our dining hall, the centerpiece of resident life, is a vibrant hub of activity where residents and their loved ones can enjoy fine dining.

To learn more about us, please visit our website: www.BriarwoodRehab.com! 

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Patients accepted

Medicaid
Medicare
Commercial insurance
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 5/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 4/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 0
Number of Fines 1
Total Fine Amount $10,579
Total Number of Penalties 1

Nearby Cities

City Distance Number of Facilities
Needham1 miles4
Wellesley3 miles1
Newton Upper Falls3 miles1
Westwood3 miles1
Waban4 miles1
Newton4 miles2



Reviews

Highest Newest Oldest Lowest
3 StarsFull starFull starFull starGray starGray star
January 2018
My loved one thought it was a very clean place. There were lots of areas that were lacking though. The nurses weren't happy people. They didn't have a smile on their faces. Most of the aides had attitudes. They didn't make my loved one feel like they wanted to care for her. The only redeeming people were the case manager and the rehab staff. The dietitian never came in like they were suppose to. The meals were okay. They didn't provide options. Some food that she'd order she never got. I don't feel like they updated me at all.
4 StarsFull starFull starFull starFull starGray star
January 2018
The nurses are good at making sure I'm updated.
4 StarsFull starFull starFull starFull starGray star
January 2018
I'd recommend Briarwood to a friend.
4 StarsFull starFull starFull starFull starGray star
January 2018
The nursing care was good. The staff was friendly. Briarwood is a nice place, but the doctors at the hospital released my husband before he should've been, so he ended up having to go back to the hospital anyway. The whole experience has not been a good one, but that's not really Briarwood's fault. The cleanliness was, for the most part, fine. The food wasn't very good. For example, the string beans they served my husband had been very overcooked.
2 StarsFull starFull starGray starGray starGray star
January 2018
The staff is friendly enough, but not great. They don't call and tell me anything. I have to ask. I assume they would call if anything very bad was happening, but they don't give me basic updates. And they didn't tell me when she was having trouble eating. My mother has been there almost three weeks and she's losing weight because she's not eating properly. They put her at a table that was way too high for her, and she couldn't reach her food. And they put her on a mechanically soft diet, and she wasn't liking the food at all, and they didn't tell me any of that. They have started helping feed her, and that's good, but it took them weeks to make that fix. And I was told when she first went there that her clothes either needed to be taken home and washed or if we left them for them to be washed, they would put a marker on them to keep track. I told them I would do it myself, but they did it anyway and didn't mark it, so half her clothes are missing. Even the ones I marked after that initial incident go missing. It's hard for me to believe that they can't figure this out. I don't think it's unreasonable to expect that she get to keep her clothes.
3 StarsFull starFull starFull starGray starGray star
July 2018
The whole rehab therapy team is great and work well together. The staff are fine individually, but there is just not enough of them.
5 StarsFull starFull starFull starFull starFull star
July 2018
It is excellent. She went there from the hospital and she is eating properly and she loves the service. They are all kind to her. She has praised everything about that place. The rehab and nursing care is excellent. She says the staff help each other and like each other. I was impressed with that. She has more than she can eat and has a wonderful appetite. I get excellent updates from my niece and they inform her. They all stop and talk with her. They are very patient.
4 StarsFull starFull starFull starFull starGray star
July 2018
Overall it has been a very good experience. The staff is excellent. I really enjoyed him being there and coming in to visit to the facility.
5 StarsFull starFull starFull starFull starFull star
July 2018
I think they should use it as a model for other facilities. The rehab is on the first floor. The patients roam around freely. There is a dining room where everyone eats. It is beautifully maintained and the staff are great too. They have a library and nice patio. It seems very close to living at home. The therapists have done a wonderful job. They have state of the art equipment and a great PT staff. The dining room is open for all meals or they can eat in their rooms. The place great.
5 StarsFull starFull starFull starFull starFull star
July 2018
I think the level of care I have dealt with is going well. Rehab is slow and it is as well as expected.
4 StarsFull starFull starFull starFull starGray star
July 2018
The speech therapists and PT were exceptional. The nurses did seem overworked. Getting medication on time could take a long time because they had so many patients to get to. The day time CNAs were fine. The evening CNAs were not friendly or helpful. The meals were fine. They could be more thoughtful about who is getting what. They will make anything for you, but this was not evident to us. The therapists mentioned this to us and that made a huge difference for my mother. There could be much more focus on the patient's diet.
4 StarsFull starFull starFull starFull starGray star
July 2018
They are doing a really good job so far. I wish she had more therapy but they do a really good job. They have all been friendly. I liked the admissions person.
4 StarsFull starFull starFull starFull starGray star
July 2018
Communication seems to be a big problem at this facility. I have to approach them and I feel as though I get the run around. My brother had an appointment scheduled and no one stayed with him or accompanied him for the appointment. The ambulance did not arrive on time and we had to reschedule the appointment.
4 StarsFull starFull starFull starFull starGray star
July 2018
Things are going very well. I have had good phone conversations with them. The staff have been fantastic. My sister is not a great eater but they have lots of options and they try hard to get her to eat. We like the social worker.
1 StarFull starGray starGray starGray starGray star
July 2018
One of the staff members was very nice and kind. He did a nice job. Somebody helped us find where we needed to go and was helpful. I think they were not prepared and did not know we were coming. When we arrived they did not have him showing to be there. We finally found out where we were supposed to be and they were not very welcoming. No one greeted us to get him to his room. The social worker set up a family meeting and we did not know where we were supposed to meet and they did not seem like they had us down for the meeting and the paper work was not prepared and it was brief. The nursing manager asked if we chose to come to this side of the facility and we did not know there was a choice.
4 StarsFull starFull starFull starFull starGray star
July 2018
We are very happy. She seems very happy with everything right now and is doing well. As far as I know she is doing well and likes the therapy. She is working hard. I am very impressed with facility. She is very picky and is eating well. The dining room is nice.
5 StarsFull starFull starFull starFull starFull star
July 2018
My loved one loves it there. He likes the food. They are very friendly and are helpful. I spoke with the case manager and nurse who helped with information. He was there a year ago and it is clean and the staff is helpful. It is convenient to where he lives.
5 StarsFull starFull starFull starFull starFull star
July 2018
I have been very impressed with the staff. The nurses are great. The front office is also very good. Once I was visiting my sister and she did not care for the food they prepared, so they promptly brought her another option that she did enjoy. The only issue I had was the facility doctor. I found him to be rude and he acted as though I did not matter.
5 StarsFull starFull starFull starFull starFull star
July 2018
The social worker has been especially helpful throughout the process.
4 StarsFull starFull starFull starFull starGray star
July 2018
They do keep me updated and answer my questions. Meals is an area where we have had some issues. She seems to never get what she orders. The food she receives is good and she eats it, however it seems to never coincide with what she chose. There was an incident with communication. She was sent to the wrong doctor's appointment.
4 StarsFull starFull starFull starFull starGray star
August 2018
One of the nurses is amazing and the case manager does well at keeping me informed. The food is good but sometimes cold. On weekends, you don't get any answers from anyone.
5 StarsFull starFull starFull starFull starFull star
August 2018
They take good care of the people there. My loved one has made a magnificent turn around! She's making progress in rehab and she's handled very gently. The staff are very responsible and friendly. When she calls, the nurses come. The facility is spotless. The meetings are helpful too.
4 StarsFull starFull starFull starFull starGray star
August 2018
It's pretty good. The place is as clean as could be. The rooms and everything are all very clean. The staff seems fine.
4 StarsFull starFull starFull starFull starGray star
August 2018
Everybody is pleasant and thoughtful. They are on top of everything. I have not had any problems with anyone there. I like the lady at the front desk. She knows who to contact and she helps with transportation. All of the staff help there. Anytime you ask a question, they answer. They are nice, polite, and helpful. It is always clean and they are always cleaning up. They are all pleasant and they help my loved one as soon as they can. They let me know what I need to know.
5 StarsFull starFull starFull starFull starFull star
August 2018
All the people are extremely nice and attentive. Rehab seems to be working. The nurses are extremely nice. It's very clean and the meals are good, too.
5 StarsFull starFull starFull starFull starFull star
August 2018
We are satisfied with the experience at Briarwood. So far the communication through this process has been fine.
5 StarsFull starFull starFull starFull starFull star
August 2018
I think they are very responsive. The staff are helpful with our questions. Rehab is going well. Communication is very good.
4 StarsFull starFull starFull starFull starGray star
August 2018
Briarwood is good overall, but their nurse-to-patient ratio is too low. There are way too many patients per nurse. There were several times when I felt as though the were way understaffed. Communication seemed to always be reactive to my concerns.
3 StarsFull starFull starFull starGray starGray star
August 2018
We had concerns at first. They heard us and they made efforts to accommodate. The facilities are old, the rooms are small, and he shares bathroom with 3 residents. The people are pretty nice, they do what they can to improve. They are understaffed perhaps. There is a long response time.
2 StarsFull starFull starGray starGray starGray star
August 2018
The staff are very friendly. The nursing care and cleanliness are fine. Communication is where it fell apart. I was never informed. No one even told us where things were, like the dining room. The staff did not get him to rehab to learn to walk again. He had a choice of meals but they never gave him a menu to choose things.
5 StarsFull starFull starFull starFull starFull star
August 2018
They are doing great, my loved one is doing very well there. The meals are cold though.
5 StarsFull starFull starFull starFull starFull star
August 2018
Briarwood is a great rehab. They could use more variety in the meals.
3 StarsFull starFull starFull starGray starGray star
August 2018
The admin staff are fabulous. They are addressing our needs adequately except so far his dietary needs are not met. The food services still haven't seen him, and it's been a while now. The therapists are VERY GOOD, but the equipment is not a good match. They don't have proper equipment for specific needs.The nurse practitioners are fine. Just the CNAs need more training.
5 StarsFull starFull starFull starFull starFull star
August 2018
It is good. My wife is in a better situation there.
5 StarsFull starFull starFull starFull starFull star
August 2018
I'd recommend Briarwood Rehab!
4 StarsFull starFull starFull starFull starGray star
August 2018
The nurses do well with him. They took very good care of him while he was here.
3 StarsFull starFull starFull starGray starGray star
August 2018
If the patient does not have an advocate, they let it slide. When you talk to them, though, it changes. After he became proactive and asked for more, they communicated with us, but not until then. The rehab is average. He does his own exercises. The CNA staff are not nice and seldom speak the language. The nurses never have enough time.
2 StarsFull starFull starGray starGray starGray star
August 2018
They did not feed anyone and did not get people out of bed. The meals were good but did not give her chance to eat her meal. They only waited 20 minutes for her to eat before taking her tray from her.
4 StarsFull starFull starFull starFull starGray star
August 2018
My loved one says she likes the facility and it is going smoothly for her. The social worker does very well with keeping me informed.
3 StarsFull starFull starFull starGray starGray star
August 2018
It was interesting. The staff and PT was great. The staff were pleasant. It was a long wait to go to the bathroom though. Many therapy staff were excellent. After rehab sessions, the consultations were informative. They could pick up the rooms more and they didn't mop enough. The meal staff were nice, the food was good, and the pictures on the wall were nice.
3 StarsFull starFull starFull starGray starGray star
August 2018
I would recommend Briarwood. They are short handed so the timing for care can be a little slow.
4 StarsFull starFull starFull starFull starGray star
August 2018
This rehab is much better than others.
5 StarsFull starFull starFull starFull starFull star
September 2018
They are very receptive. You can ask questions and they will find the answer.
3 StarsFull starFull starFull starGray starGray star
September 2018
I think Briarwood is a good facility but probably a little understaffed in his area. It's laid out well, the dining setup is nice and they do a job there. The evening receptionist is really good. I see the staff running around and seem more reactive than proactive sometimes. I haven't been receiving communication and not getting feedback from the medical care team on how he's doing. I have no idea of weekly or daily schedules. I would like to hear how he's doing during the day and various activities if they do exist. The cleanliness could be improved too. Sometimes when I go, it's dirty and has odors.
4 StarsFull starFull starFull starFull starGray star
September 2018
The place is really immaculate and super clean. She likes the staff but no one steps in to ask how are you doing. They have hospital food.
3 StarsFull starFull starFull starGray starGray star
September 2018
The staff are nice and helpful. If anything was needed they took care of it. We had good meetings, and they kept in touch. My loved one got OT and PT. They did what they could. I'm not sure if they kept on top with food he was eating or on top of bathroom as much as needed. I have nothing negative to say. The consistency between multiple nurses and doctors was lacking.
5 StarsFull starFull starFull starFull starFull star
September 2018
When my loved one needs help, they help him. They are attentive. He is enjoying therapy with progress. He is standing and his legs are stronger. The staff are nice and the nurses are good. The place is clean. They take care of things and everything is shining. He was having a roommate issue the other day and they took care of him moving to a different room. I like the administrator.
4 StarsFull starFull starFull starFull starGray star
September 2018
The rehab was one of reasons we wanted to go to Briarwood. They exercise him a lot more than other places to strengthen him. The staff are friendly. They communicate with me well. When I call and ask for information or schedule appointments they are really good with that. They try to keep it clean but it is an older building. There are a couple of issues with the air conditioning. Sometimes one person is cold and one hot. They did move him. He wanted a side rail and the state changed the law to a pull bar. Some days the nurses are good and some not as good. He really likes one lady there. One of the things that happens is miscommunication. I do not know if it is an internal issue.
4 StarsFull starFull starFull starFull starGray star
September 2018
They have had really good communication, the social worker and physical therapy especially. My loved one says the food is pretty good.
4 StarsFull starFull starFull starFull starGray star
September 2018
The nursing care is excellent. I am a nurse and from my stand point, it's excellent. The therapy is state of the art. The staff are engaging and reach out. Their communication is amazing! They call about any changes. We had a great 72 hour care meeting and the nurse manager is fantastic. There are no odors at all either! I think sometimes the wait time for call light takes too long though.
4 StarsFull starFull starFull starFull starGray star
September 2018
It is good. I like the head nurse. The nurses have been very helpful and they provide everything she asks for. They answer my questions. The meals are good. It looks pretty clean.
4 StarsFull starFull starFull starFull starGray star
September 2018
The facility is very clean. I can ask questions and get feedback now from the staff. Getting to that point was hard. The nursing care is good, the only negative is my mom needed to go to the restroom and it took 10 minutes to get someone to come help her. I was a little disappointed that she was there for a couple of weeks before we heard from the administrators. Now communication is better but there was a slow start.
5 StarsFull starFull starFull starFull starFull star
September 2018
My loved one enjoys the activities, especially the music. This helps her because she is a musician. She is well taken care of by the nurses. They are wonderful on the phone. The charge nurse on her floor has also been amazing. The case manager is a big help! They have a well-balanced lunch too.
5 StarsFull starFull starFull starFull starFull star
September 2018
They are on top of everything with great care. The staff are very friendly and so is the doctor. It is clean too. The meals look great to me. My wife is there for therapy but it maybe will stay long term!
3 StarsFull starFull starFull starGray starGray star
September 2018
The rehab is very good and I'm happy with the therapist. She has made a lot of good progress. The DON was very responsive and communicates well, and the nurses are good. There is one aide I like who is wonderful. She always has a smile. It is very clean. This facility is always clean whenever I have been there. They do a great job. It has been remodeled. The meals are fresh with plenty of choices. The facility could have more socialization during meals. My mother sits alone a lot. I am not happy with the night staff and I am there at night. I am having trouble with the aides being responsive. We are waiting 15 minutes to get help.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are accommodating and let us change rooms. They could use more help though. She would call and no one would come. It appears to be pretty clean.
1 StarFull starGray starGray starGray starGray star
October 2018
The nurses could be more communicative. It took them a while to figure out about my loved one's condition.
5 StarsFull starFull starFull starFull starFull star
October 2018
The staff and CNAs are fantastic.
5 StarsFull starFull starFull starFull starFull star
October 2018
The staff is very friendly, helpful and caring. The staff and nurses are excellent. I have been to three rehab centers and this place has no bad smell. My mom loves the food. She has apple sauce and soups. Their communication is excellent and they called me when she first got there. It is fantastic. I like the social worker and she communicates well. She was there for rehab a year ago and she is not getting that anymore. When she had it, it was great for a week and was walking.
3 StarsFull starFull starFull starGray starGray star
October 2018
The fact that they are getting my loved one up and moving in rehab is great. The nurses are just very personable. Her room is small, and there are people in the hallways. The food is terrible and I had to take her food.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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