North End Rehabilitation & Healthcare Center

70 Fulton St
Boston, MA 2109
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About North End Rehabilitation & Healthcare Center

Philosophy

North End Rehabilitation & Healthcare Center is proudly a CMS 5-star and Deficiency-Free skilled nursing and rehabilitation facility, nestled in the heart of downtown Boston.

Description

Our welcoming, 100-bed center is a family-like community where each resident can feel right at home. North End's passionate care team is committed to helping our patients and residents live the fullest lives possible through a full range of outstanding healthcare services, customized to your unique needs.

Our full suite of clinical services includes:
  • Post-Operative Subacute Care
  • 24/7 Skilled Nursing Care
  •  Physical, Occupational & Speech Therapies seven days a week
  • Cardiopulmonary Care
    • Orthopedic Rehabilitation
  • Stroke Recovery
  • Diabetic Care
  • Wound Care
  • IV Therapy 
  • On-site pulmonologist
  • Wound VAC
  • Psychology and psychiatry services
  • Optometry services
  • Pain Management
  •  Nutritional Services, and much more!

Please visit our website at www.northendrehab.com or schedule a visit to learn more about our exceptional medical and rehab services.

 

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Meals provided
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Male
Female
Private Pay

Staffing

Languages spoken: English, Spanish

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 0/5
Nurse Rating: 0/5
Staff Rating: 0/5
Survey Rating: 5/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 1
Number of Fines 1
Total Fine Amount $23,205
Total Number of Penalties 1

Nearby Cities

City Distance Number of Facilities
Chelsea3 miles5
Somerville3 miles1
Everett4 miles1
Brookline4 miles1
Malden4 miles1
Revere4 miles2



Reviews

Highest Newest Oldest Lowest
4 StarsFull starFull starFull starFull starGray star
January 2019
It's a well-run place. It fit our needs, so yes I'd recommend the facility. I certainly have nothing negative to say about the experience. The couple times I spoke with them I thought it went well - I'd give them five stars. The nurses are very helpful and responsive. It seemed pretty clean. I didn't look around too much but from what I saw everything was okay. I did not see any of his meals but my dad did not complain so I'd say satisfying. They were available all the time in terms of getting information but did not volunteer information.
5 StarsFull starFull starFull starFull starFull star
January 2019
The people are FANTASTIC. They are helpful, courteous, patient and informative. It's one thing to be smart and it's another thing too be able to be smart and communicate well. My father seems to enjoy the therapy and he is improving. They have music there like Frank Sinatra, which makes it enjoyable. So, they can whistle while they work. They are very patient. They never make him feel bad. They have been very, very good with their residents. I haven't found a bad apple in the bunch yet. There is nobody that has an attitude or impatient. The bathroom is always clean. His bed and sheets are always top-notch. It’s 100 % sparkling clean. I would recommend to myself if I am ever in that situation - I would happily stay there!
4 StarsFull starFull starFull starFull starGray star
January 2019
He is getting used to it and they are very good to him. It's very clean! The meals are so good! The choices were very good! For some reason this particular time (my sister has been there a few times), there was something going on and it seemed like the staff was very stressed. They were very professional but seemed as though they were too busy. The staff is professional, it just seems as though they do not necessarily have time to chit chat and answer questions. It's hard to communicate.
4 StarsFull starFull starFull starFull starGray star
January 2019
The rehab is good. It's great and very clean. The meals are not as good. We had more choices at the hospital.
5 StarsFull starFull starFull starFull starFull star
January 2019
My husband received good nursing care. His therapy was exceptionally good. One of our nurses is knowledgeable, intelligent and friendly and she insisted on why he needed to do something and she had a very good approach. It is nice and clean. One staff member was exceptionally good with follow through. Overall it was very good with communicating things. It is not the five star restaurant but my husband was satisfied. The dietitian spoke with him. They gave replacements if needed.
3 StarsFull starFull starFull starGray starGray star
January 2019
The nursing care is very good. I don't know her name but this particular nurse who, whenever I visit, has always been very helpful. She is always there, always approachable. It has been difficult at times getting through to certain staff members. I have tried calling the social worker - I do not get a call back. I work during the day - I go at night and no one is there to talk to.
5 StarsFull starFull starFull starFull starFull star
January 2019
North End is very good. The staff are very friendly and helpful. The nursing care is very good. The cleanliness is excellent.
5 StarsFull starFull starFull starFull starFull star
January 2019
It is good. They are trying to help my husband. He says the staff is good over there. He seems to like the nursing care, he always chooses North End. They have good communication, they always call me back when I call.
1 StarFull starGray starGray starGray starGray star
January 2019
There were individual nurses who were pretty good in my eyes. The facility's nutritionist appeared proactive; he did stop us and wanted to make a plan to try to put together the best nutrition plan for my mother. If the floor staff noticed she wasn't eating they made certain they brought her Ensure of something of that nature. One of the problems - no one wears their name tag. It's left to the individual introducing themselves to know who they are. They should be sanitizing hands entering and leaving. My mother was on two units while she was there. One unit was a dump, the fourth floor. The other was far better.
4 StarsFull starFull starFull starFull starGray star
January 2019
They are very pleasant and nice. I think it's very nice, they are renovating. The 2nd floor looks awesome. The food is good and everyone is nice. Overall I am very happy with the place and I feel comfortable that he is there. I feel like he is good hands. The thing is, they only work with him for 15 minutes in therapy. I think it would be good for to even just get in a recliner and gets out of that room and socialize. A couple of the aide guys are wonderful. They can multitask. They are very nice. Some of the others need to move a little faster. I know that nurses have more patients at this type of facility than they do at a regular hospitals, but at the beginning when he was pressing the buzzer for help, the help didn't come right away. I think the food looks good. It looks like it's well prepared and tasty.
1 StarFull starGray starGray starGray starGray star
January 2019
The girls were attentive. The nurses are very pleasant and took care of him. The food is terrible and it is old and dingy on the 3rd floor. What I had a problem with were the people taunting and being mean to the people who do not speak English; it is not right to allow the patients to taunt them.
4 StarsFull starFull starFull starFull starGray star
January 2019
Communication has been good. He seems to like the meals. The nursing staff and the assistant nursing staff are not as good. They don't seem to have a handle on what they are doing. In one case we asked to have him dressed so we could talk him home for the holidays, and he was just laying there with his johnnies on when we got there to pick him up. All the areas outside of the rehab area need help.
3 StarsFull starFull starFull starGray starGray star
January 2019
The staff is friendly. My husband has a core of CNA's who are really good. One of the nurses phenomenal. His occupational therapist is great. The care has been very uneven overall though. Ever since the 2nd floor opened it's been even more uneven. The rebuilt the 2nd floor and that's really great, but they pulled out the experienced CNA's from the other floor to there. Which has the 4th floor, where my husband is at, like 2nd class citizens. Weekend mornings are particularity iffy. There has been tremendous turn over in bringing in new CNA's who appear to be clueless when it comes to my husband's issues. The food started out being terrific and then they changed their food service vendor. It's now tasteless and I am not sure how nutritious it is. They have lessened the options for if you don't like the main meal.
5 StarsFull starFull starFull starFull starFull star
January 2019
It's excellent. My father was there as well. So, when my mother was discharged from the hospital, I actually called the administration director because the first thing that came to my mind, was getting her into North End. Everyone is great. The nurses are very good. They are nice, sweet, and caring. The doctor who is attending her, he is very smart, intelligent and explains things clearly. The quality of the meals could be improved.
4 StarsFull starFull starFull starFull starGray star
June 2019
Overall, it went well for my loved one but there were a few things we noted. The building is a little run down and the front desk is not super welcoming. He's also not super psyched about the food.
3 StarsFull starFull starFull starGray starGray star
June 2019
My loved one said it was not the most comfortable place. He wasn't feeling well so he went to the hospital.
3 StarsFull starFull starFull starGray starGray star
June 2019
I felt like the therapists were really working with my loved one even when I wasn't there. They were very informative and the place looked pretty clean. I wish the staff and nurses were more attentive because they are not really on top of her care.
5 StarsFull starFull starFull starFull starFull star
June 2019
My loved one is getting stronger and everybody communicates what's going on. The nurses could always use an extra pair of hands, but they do the best they can. The meals could use a little buffing because they're not appealing to some of the patients. It needs more variety.
1 StarFull starGray starGray starGray starGray star
May 2019
They are going through construction but the cleanliness is getting better. I do not like the communication. The social worker tries to communicate but the lack of communication on the floor prohibits the social worker from doing a good job. They do not check on my loved one and she was sent to the hospital for her medical condition.
4 StarsFull starFull starFull starFull starGray star
July 2019
It seems like a good operation here. The staff are all friendly, nice and helpful to my loved one. The parking is a challenge, it is hard to visit because it is jammed up and they need to change that because I have to rush in and rush out.
4 StarsFull starFull starFull starFull starGray star
July 2019
The director in physical therapy is very open and updates me on how my husband is progressing. We had an incident with a CNA and the nurse over the weekend handled the situation right away. She updates me and she asks how things are going.
4 StarsFull starFull starFull starFull starGray star
July 2019
Everybody's very friendly. My loved one is eating everything that he's given and he's happy with it so far. They're communicating with him and then he updates me.
4 StarsFull starFull starFull starFull starGray star
July 2019
My mother seems to be doing well there and is content. The place has all been recently been done over and looks nice. I think the staff is very friendly and the nurses are always approachable, and I can speak to them about my concerns. My mother had her light on for over two hours waiting for her pain medication and that is too long. The response times to call lights should improve.
5 StarsFull starFull starFull starFull starFull star
July 2019
The staff took great care of my loved one.
4 StarsFull starFull starFull starFull starGray star
July 2019
My loved one is happy with his experience here and he was pleased with the nursing staff. The staff has not called us but the doctor has called us.
5 StarsFull starFull starFull starFull starFull star
July 2019
My loved one's experience went very well here!
5 StarsFull starFull starFull starFull starFull star
June 2019
My loved one's overall experience has been excellent! All the individuals doing the physical therapy are nice and kind. I went down to the gym and they gave me some exercises she can do in her room and that was really great. Finding out the ongoing schedule has been a challenge. She has some diet restrictions but she really likes the meals. The nursing care has been just excellent and the communication has also been great.
2 StarsFull starFull starGray starGray starGray star
June 2019
The communication has been very good. The facility is going through renovations but they keep it clean. We are happy with the nursing care but the nursing assistants are understaffed and there does not seem to be a sense of urgency to help. The meal portion sizes are very small, they do not offer any snacks outside of the meals, and the meal times are so close together.
5 StarsFull starFull starFull starFull starFull star
June 2019
My loved one's experience has been beautiful and we have no complaints. She is so happy and she likes the room. She is getting stronger and the staff check-in on her, asking if she needs anything. Everybody is friendly and they all provide great care. They take her to her appointments on time and back and the communication has been going well.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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