North End Rehabilitation & Healthcare Center

70 Fulton St
Boston, MA 2109
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About North End Rehabilitation & Healthcare Center

Philosophy

North End Rehabilitation & Healthcare Center is proudly a CMS 5-star and Deficiency-Free skilled nursing and rehabilitation facility, nestled in the heart of downtown Boston.

Description

Our welcoming, 100-bed center is a family-like community where each resident can feel right at home. North End's passionate care team is committed to helping our patients and residents live the fullest lives possible through a full range of outstanding healthcare services, customized to your unique needs.

Our full suite of clinical services includes:
  • Post-Operative Subacute Care
  • 24/7 Skilled Nursing Care
  •  Physical, Occupational & Speech Therapies seven days a week
  • Cardiopulmonary Care
    • Orthopedic Rehabilitation
  • Stroke Recovery
  • Diabetic Care
  • Wound Care
  • IV Therapy 
  • On-site pulmonologist
  • Wound VAC
  • Psychology and psychiatry services
  • Optometry services
  • Pain Management
  •  Nutritional Services, and much more!

Please visit our website at www.northendrehab.com or schedule a visit to learn more about our exceptional medical and rehab services.

 

Clinical help

Therapy
24-hour awake staff
Experts
Wound care physician
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Meals provided
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Male
Female
Private Pay

Staffing

Languages spoken: English, Spanish

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 0/5
Nurse Rating: 0/5
Staff Rating: 0/5
Survey Rating: 5/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 0
Facility Related Incidents 1
Number of Fines 1
Total Fine Amount $23,205
Total Number of Penalties 1

Nearby Cities

City Distance Number of Facilities
Chelsea3 miles5
Somerville3 miles1
Everett4 miles1
Brookline4 miles1
Malden4 miles1
Revere4 miles2



Reviews

Highest Newest Oldest Lowest
4 StarsFull starFull starFull starFull starGray star
September 2019
It's fairly new for us, but so far so good. They seem to have a good staff. I find it difficult to communicate with the nurses because they don't understand what I am saying. It seems to be the whole place is clean. I would say the meals are good, but my wife needs to be fed. They are reluctant to feed her. They will serve soup, but some patients can't hold a spoon. I would like them to hire more staff that speaks English.
5 StarsFull starFull starFull starFull starFull star
September 2019
He is very happy there and he is in a private room. He is having a good experience there and he has been there before. He is happy with the rehab services provided. He is loving the food. People are reaching out to me. I spoke with the admission coordinator who I talked about a meeting scheduled for all of us to meet together. I am happy about that.
5 StarsFull starFull starFull starFull starFull star
September 2019
The physical therapist is very caring. They are all very good. The nurses are quite attentive and helpful. They are good at answering questions. My mom likes the food. I have had to ask for updates.
3 StarsFull starFull starFull starGray starGray star
September 2019
Everything is progressing thanks to their rehab therapy. The staff is good. The facility is clean. My loved one is not crazy about the food. He communicates with me.
3 StarsFull starFull starFull starGray starGray star
September 2019
They provided a beautiful room and they know her so well. I think their rehab therapists are good when they work with her. She sits there for a long time for help on weekends. Attentiveness needs improvement. The care they give to her is nice. The one-on-one is good. She is in a brand new remodeled room. It is much cleaner than her old room. I do not like their dining experience. They should have wheeled her into a dining room. Nobody as even called me, I have to call them. They are working on my aunt, but when you walk in you are confused, because nobody talks to you.
5 StarsFull starFull starFull starFull starFull star
September 2019
The therapists are great. They work with me five days a week, and I'm gaining progress! I'm still on a walker, but each day it's getting better! We've been having problems with the cable.
3 StarsFull starFull starFull starGray starGray star
September 2019
She did not have any solid food for a long time. The should have tried dietary changes first. I feel the physical therapy is good and they are helping. They are great too. Her nurses are great. When she got here the medication was not on time and she did not have it for a long time. The doctor was not paying attention to her medical condition and medications. The food is geared to the elderly and she is younger. She is completely coherent. There is no need to call me and I am sure they will call me if they need to.
5 StarsFull starFull starFull starFull starFull star
September 2019
North End is great! My father is happy and seems to really like it here. He likes it better here than where he lives. He has just started using the therapy services and so far he really likes them. They do a great job of cleaning the building and my father's room! He is not eating but I think this is more on his condition. I will say the meals are just fine.
4 StarsFull starFull starFull starFull starGray star
September 2019
My loved one said the people were nice that she worked with. She said it is clean. They only called me one time. She was sent to the hospital and no one called me to tell me that.
4 StarsFull starFull starFull starFull starGray star
September 2019
Their therapists are wonderful. My loved one has made amazing progress! One of the therapists will get him ice cream from the kitchen when he does good. Some of the other staff can take a while to warm up to you. The nurses are amazing! My husband's medication timing is key and they were always off with that. The drawback is that their food is not that good. There wasn't much communication about his care. Some of that was due to weekends and holiday staffing. When we did finally communicate in a meeting that I requested, that was excellent.
1 StarFull starGray starGray starGray starGray star
August 2019
They are not answering the call button often enough. They need more nursing staff. They are fair meals and they do not always adhere to the choices he has made to eat. If I do not ask they do not tell me about my husband's care.
5 StarsFull starFull starFull starFull starFull star
August 2019
I think they're doing great with everything. The way the therapists deal with my dad and they don't let him give up. They're good about talking him into doing his exercises. They're consistent. They are the most friendly staff I've ever experienced in rehab. The nurses have been really good. They check in on him all the time. It's spotless. Half of the floors are under construction and they're still better than any other rehab. He loves the meals. They've been very upfront with me. They've helped me understand the process with his insurance and explained those details.
4 StarsFull starFull starFull starFull starGray star
August 2019
I think the place is sparkling clean, the staff is very energetic and motivated. It looks like it's the right place for my husband. The staff is very energetic and motivated. Everyone is very nice. I think the place is sparkling clean! He is content with the meals. I wish I had more daily feedback about how his last night was. Sometimes I get the sense that his daily newspaper gets delivered to his room.
4 StarsFull starFull starFull starFull starGray star
August 2019
My loved one had a good stay there. They had a lot of patients crammed into a small gym. She made enough progress with the therapy to come back home so that must mean they did their job! One night I was trying to get ahold of her and I couldn't. I got ahold of a staff member that went to see what was going on. My loved one was actually sleeping. I really appreciated it! She was in the area they are renovating however they kept it very clean. She wasn't crazing about the meals.
4 StarsFull starFull starFull starFull starGray star
August 2019
I would definitely recommend North End. Slowly but surely my loved one is making progress here. He looks much better than when he was originally admitted. To be honest he is not crazy about the meals.
5 StarsFull starFull starFull starFull starFull star
August 2019
I thought they did very well. I think the place was beautiful. There was some construction going on and the work was very quiet and the workers were very kind and accommodating. The staff was very good and they handled him very well and were very helpful with both he and I. They do need more staff. There was one nurse that was really nice and he wanted to make sure to say goodbye to before he left. I notice he ate what he was given and he never complained. He would complain if there were issues. I thought their communication was very good!
5 StarsFull starFull starFull starFull starFull star
August 2019
They are wonderful! It's been a home away from home for her. I'm ready to go there myself! She can come back to the house and have the house, the husband and even the dog! I'm going to North End. I would recommend them in a heartbeat! She's getting her hair and nails done! They have gone the extra mile to help her understand everything along the way. The facility itself is spotless and there is never a bad odor. The meals are perfect but she would complain only because she is used to our homecooked Italian meals. They have been working with her on a healthy meal plan.
3 StarsFull starFull starFull starGray starGray star
August 2019
My dad likes their physical therapy. He has gone for a walk and to the gym, and that is incredible. It doesn't sound like he is aware of the activities that they have daily. They are okay, I feel like they could be friendly. Maybe they're just busy. I also like how the facility is renovated and it's clean. My dad told me he had something that didn't fit his diet. Later, a lady from the kitchen came up to make sure they had the diet correct. She was really friendly. No one has got in touch with me about things that will happen after.
5 StarsFull starFull starFull starFull starFull star
August 2019
They are in the process of renovating. They have just moved her to a new room so the room she is in everything is brand new. We are happy with their care. The nurses are okay.
2 StarsFull starFull starGray starGray starGray star
August 2019
Their rehab therapy is pretty good. The nurses were friendly but the rest of the staff didn't go out of their way to ever say hi or engage.
4 StarsFull starFull starFull starFull starGray star
July 2019
It seems like a good operation here. The staff are all friendly, nice and helpful to my loved one. The parking is a challenge, it is hard to visit because it is jammed up and they need to change that because I have to rush in and rush out.
4 StarsFull starFull starFull starFull starGray star
July 2019
The director in physical therapy is very open and updates me on how my husband is progressing. We had an incident with a CNA and the nurse over the weekend handled the situation right away. She updates me and she asks how things are going.
4 StarsFull starFull starFull starFull starGray star
July 2019
Everybody's very friendly. My loved one is eating everything that he's given and he's happy with it so far. They're communicating with him and then he updates me.
4 StarsFull starFull starFull starFull starGray star
July 2019
My mother seems to be doing well there and is content. The place has all been recently been done over and looks nice. I think the staff is very friendly and the nurses are always approachable, and I can speak to them about my concerns. My mother had her light on for over two hours waiting for her pain medication and that is too long. The response times to call lights should improve.
5 StarsFull starFull starFull starFull starFull star
July 2019
The staff took great care of my loved one.
4 StarsFull starFull starFull starFull starGray star
July 2019
My loved one is happy with his experience here and he was pleased with the nursing staff. The staff has not called us but the doctor has called us.
5 StarsFull starFull starFull starFull starFull star
July 2019
My loved one's experience went very well here!
5 StarsFull starFull starFull starFull starFull star
June 2019
My loved one's overall experience has been excellent! All the individuals doing the physical therapy are nice and kind. I went down to the gym and they gave me some exercises she can do in her room and that was really great. Finding out the ongoing schedule has been a challenge. She has some diet restrictions but she really likes the meals. The nursing care has been just excellent and the communication has also been great.
2 StarsFull starFull starGray starGray starGray star
June 2019
The communication has been very good. The facility is going through renovations but they keep it clean. We are happy with the nursing care but the nursing assistants are understaffed and there does not seem to be a sense of urgency to help. The meal portion sizes are very small, they do not offer any snacks outside of the meals, and the meal times are so close together.
5 StarsFull starFull starFull starFull starFull star
June 2019
My loved one's experience has been beautiful and we have no complaints. She is so happy and she likes the room. She is getting stronger and the staff check-in on her, asking if she needs anything. Everybody is friendly and they all provide great care. They take her to her appointments on time and back and the communication has been going well.
4 StarsFull starFull starFull starFull starGray star
June 2019
Overall, it went well for my loved one but there were a few things we noted. The building is a little run down and the front desk is not super welcoming. He's also not super psyched about the food.
3 StarsFull starFull starFull starGray starGray star
June 2019
My loved one said it was not the most comfortable place. He wasn't feeling well so he went to the hospital.
3 StarsFull starFull starFull starGray starGray star
June 2019
I felt like the therapists were really working with my loved one even when I wasn't there. They were very informative and the place looked pretty clean. I wish the staff and nurses were more attentive because they are not really on top of her care.
5 StarsFull starFull starFull starFull starFull star
June 2019
My loved one is getting stronger and everybody communicates what's going on. The nurses could always use an extra pair of hands, but they do the best they can. The meals could use a little buffing because they're not appealing to some of the patients. It needs more variety.
1 StarFull starGray starGray starGray starGray star
May 2019
They are going through construction but the cleanliness is getting better. I do not like the communication. The social worker tries to communicate but the lack of communication on the floor prohibits the social worker from doing a good job. They do not check on my loved one and she was sent to the hospital for her medical condition.
4 StarsFull starFull starFull starFull starGray star
January 2019
The rehab is good. It's great and very clean. The meals are not as good. We had more choices at the hospital.
5 StarsFull starFull starFull starFull starFull star
January 2019
My husband received good nursing care. His therapy was exceptionally good. One of our nurses is knowledgeable, intelligent and friendly and she insisted on why he needed to do something and she had a very good approach. It is nice and clean. One staff member was exceptionally good with follow through. Overall it was very good with communicating things. It is not the five star restaurant but my husband was satisfied. The dietitian spoke with him. They gave replacements if needed.
3 StarsFull starFull starFull starGray starGray star
January 2019
The nursing care is very good. I don't know her name but this particular nurse who, whenever I visit, has always been very helpful. She is always there, always approachable. It has been difficult at times getting through to certain staff members. I have tried calling the social worker - I do not get a call back. I work during the day - I go at night and no one is there to talk to.
5 StarsFull starFull starFull starFull starFull star
January 2019
North End is very good. The staff are very friendly and helpful. The nursing care is very good. The cleanliness is excellent.
5 StarsFull starFull starFull starFull starFull star
January 2019
It is good. They are trying to help my husband. He says the staff is good over there. He seems to like the nursing care, he always chooses North End. They have good communication, they always call me back when I call.
1 StarFull starGray starGray starGray starGray star
January 2019
There were individual nurses who were pretty good in my eyes. The facility's nutritionist appeared proactive; he did stop us and wanted to make a plan to try to put together the best nutrition plan for my mother. If the floor staff noticed she wasn't eating they made certain they brought her Ensure of something of that nature. One of the problems - no one wears their name tag. It's left to the individual introducing themselves to know who they are. They should be sanitizing hands entering and leaving. My mother was on two units while she was there. One unit was a dump, the fourth floor. The other was far better.
4 StarsFull starFull starFull starFull starGray star
January 2019
They are very pleasant and nice. I think it's very nice, they are renovating. The 2nd floor looks awesome. The food is good and everyone is nice. Overall I am very happy with the place and I feel comfortable that he is there. I feel like he is good hands. The thing is, they only work with him for 15 minutes in therapy. I think it would be good for to even just get in a recliner and gets out of that room and socialize. A couple of the aide guys are wonderful. They can multitask. They are very nice. Some of the others need to move a little faster. I know that nurses have more patients at this type of facility than they do at a regular hospitals, but at the beginning when he was pressing the buzzer for help, the help didn't come right away. I think the food looks good. It looks like it's well prepared and tasty.
1 StarFull starGray starGray starGray starGray star
January 2019
The girls were attentive. The nurses are very pleasant and took care of him. The food is terrible and it is old and dingy on the 3rd floor. What I had a problem with were the people taunting and being mean to the people who do not speak English; it is not right to allow the patients to taunt them.
4 StarsFull starFull starFull starFull starGray star
January 2019
Communication has been good. He seems to like the meals. The nursing staff and the assistant nursing staff are not as good. They don't seem to have a handle on what they are doing. In one case we asked to have him dressed so we could talk him home for the holidays, and he was just laying there with his johnnies on when we got there to pick him up. All the areas outside of the rehab area need help.
3 StarsFull starFull starFull starGray starGray star
January 2019
The staff is friendly. My husband has a core of CNA's who are really good. One of the nurses phenomenal. His occupational therapist is great. The care has been very uneven overall though. Ever since the 2nd floor opened it's been even more uneven. The rebuilt the 2nd floor and that's really great, but they pulled out the experienced CNA's from the other floor to there. Which has the 4th floor, where my husband is at, like 2nd class citizens. Weekend mornings are particularity iffy. There has been tremendous turn over in bringing in new CNA's who appear to be clueless when it comes to my husband's issues. The food started out being terrific and then they changed their food service vendor. It's now tasteless and I am not sure how nutritious it is. They have lessened the options for if you don't like the main meal.
5 StarsFull starFull starFull starFull starFull star
January 2019
It's excellent. My father was there as well. So, when my mother was discharged from the hospital, I actually called the administration director because the first thing that came to my mind, was getting her into North End. Everyone is great. The nurses are very good. They are nice, sweet, and caring. The doctor who is attending her, he is very smart, intelligent and explains things clearly. The quality of the meals could be improved.
4 StarsFull starFull starFull starFull starGray star
January 2019
It's a well-run place. It fit our needs, so yes I'd recommend the facility. I certainly have nothing negative to say about the experience. The couple times I spoke with them I thought it went well - I'd give them five stars. The nurses are very helpful and responsive. It seemed pretty clean. I didn't look around too much but from what I saw everything was okay. I did not see any of his meals but my dad did not complain so I'd say satisfying. They were available all the time in terms of getting information but did not volunteer information.
5 StarsFull starFull starFull starFull starFull star
January 2019
The people are FANTASTIC. They are helpful, courteous, patient and informative. It's one thing to be smart and it's another thing too be able to be smart and communicate well. My father seems to enjoy the therapy and he is improving. They have music there like Frank Sinatra, which makes it enjoyable. So, they can whistle while they work. They are very patient. They never make him feel bad. They have been very, very good with their residents. I haven't found a bad apple in the bunch yet. There is nobody that has an attitude or impatient. The bathroom is always clean. His bed and sheets are always top-notch. It’s 100 % sparkling clean. I would recommend to myself if I am ever in that situation - I would happily stay there!
4 StarsFull starFull starFull starFull starGray star
January 2019
He is getting used to it and they are very good to him. It's very clean! The meals are so good! The choices were very good! For some reason this particular time (my sister has been there a few times), there was something going on and it seemed like the staff was very stressed. They were very professional but seemed as though they were too busy. The staff is professional, it just seems as though they do not necessarily have time to chit chat and answer questions. It's hard to communicate.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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