VILLAGES REHABILITATION AND NURSING CENTER (THE)

900 Highway 466
Lady Lake, FL 32159
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About Villages Rehab & Nursing Center

Philosophy

At Villages Rehab and Nursing Center, we believe healthcare goals are best met by putting people first. That is why the needs and preferences of each individual lead the way in how we provide care services. When it comes to your activities of daily living, we respect your personal schedules, tastes and habits and do everything we can to accommodate them. And of course, we actively encourage your participation in all decisions related to your medical and nursing care and your healthcare goals. Staff members from every department at Villages Rehab and Nursing Center work as a team to assist you in being as happy, safe, active, independent and comfortable as possible. We know that a good state of mind is essential to meeting your healthcare goals!

Description

Villages Rehab and Nursing Center is proud to bring the communities of mid-central Florida pioneering concepts in some of the best ways to make a stay in rehab a personalized and positive experience that promotes the health of the whole person. We are in close proximity to The Villages Regional hospital. Completed in 2013, Villages Rehab and Nursing Center boasts some amenities more akin to a posh resort than a skilled nursing facility. Patients at the Villages Rehab and Nursing Center have their own private rooms with a view, complete with Wi-Fi, a chef catering to their dietary whims and needs, a television, telephone and access to screened porches and patios with large grills for outdoor cookouts.

Clinical help

Therapy
24-hour awake staff
Therapy provided: Physical, occupational, speech, acupuncture
Experts
Wound care physician
Visiting professionals
Visiting podiatrist
Visiting dentist
Visiting physical therapist
Visiting occupational therapist
Visiting speech therapist
Doctor on call

Amenities & Features

Resident parking available
Complimentary transportation
Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Meals provided
Free WiFi

Patients accepted

Medicaid
Medicare
Age: Accepts residents under 55
Commercial insurance
Male
Female
Private Pay

Staffing

Languages spoken: English, Spanish

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 4/5
Quality Rating: 5/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 2/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 7
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Lady Lake1 miles2
The Villages2 miles2
Wildwood8 miles1
Leesburg9 miles4
Eustis16 miles3
Altoona17 miles1



Reviews

Highest Newest Oldest Lowest
4 StarsFull starFull starFull starFull starGray star
January 2018
It's nice and clean and the food is very good. My loved one is getting good rehab.
4 StarsFull starFull starFull starFull starGray star
January 2018
I'd recommend this rehab. However there doesn't ever seem to be good communication. You never quite know who the nurse is or what the doctor says, but that is all facilities like this that have this problem. I think that my loved one does like the food, but she is picky.
5 StarsFull starFull starFull starFull starFull star
January 2018
They were very dedicated and on the ball.
4 StarsFull starFull starFull starFull starGray star
January 2018
The therapists all say he is doing very well. They do a good job of updating me on his progress. The rehab needs more nurses per patient. One nurse has 20 patients. I am not sure that my loved one is getting his meds on schedule, like he needs.
5 StarsFull starFull starFull starFull starFull star
January 2018
The friendliness and caring of the staff is great. Their dedication really stood out to me. My loved one was pretty happy with the food.
5 StarsFull starFull starFull starFull starFull star
January 2018
We loved them. The facility was very clean. They did a good job of keeping me informed about my loved one's care.
5 StarsFull starFull starFull starFull starFull star
January 2018
I like everything about it.
4 StarsFull starFull starFull starFull starGray star
January 2018
The therapy is really good, and I am pleased with it. I have not seen anything but the floor cleaned since I have been here. The meals are passable.
4 StarsFull starFull starFull starFull starGray star
January 2018
It's very clean. I've eaten there several times with my loved one, and she's had a number of really good meals.
4 StarsFull starFull starFull starFull starGray star
January 2018
The people that work there are great to my loved one. She has been giving them a hard time, and they handle it well. The cleanliness of the facility is very good. I tried the meals, and they are delicious. The only problem I had was that the phone in her room was not working, but I told them and they fixed it, and it has been working ever since. She is supposed to go to rehab at 10 a.m., but sometimes she doesn't go until the afternoon.
4 StarsFull starFull starFull starFull starGray star
January 2018
The aide made sure my loved one had everything he needed. It is very clean.
4 StarsFull starFull starFull starFull starGray star
January 2018
The staff is very competent.
1 StarFull starGray starGray starGray starGray star
January 2018
The overall care was not good. They never told my loved one what meds he was taking. They also put medications in a paper cup. He was taking narcotics, but they would just give them to him, and never monitored whether he took them or not. They never showed up for therapy on time, but when he did have therapy it was good. The meals didn't taste good. He wasn't on a pureed diet, but the food that was supposed to be firm was soft and looked like slop. No one ever told me anything about his care.
2 StarsFull starFull starGray starGray starGray star
January 2018
I went in late on a Friday evening, and the last pain pills I had were around 5 p.m. that day. Around noon the next day, I told the aide I needed some pain pills. An hour later, I still hadn't gotten them. Three hours later, they came to take to me rehab and I still hadn't had any pain pills. When I said something again, an aide brought me Tylenol, instead of the pain pills I had requested. The food was inedible. They didn't change my sheets. There was stuff on the floor they just walked right by. I would not go back there. They just did the bare minimum in everything.
4 StarsFull starFull starFull starFull starGray star
January 2018
Rehab was done very well. The responses of the CNAs were very good. The room didn't seem to be cleaned that often.
4 StarsFull starFull starFull starFull starGray star
January 2018
The staff members are wonderful. They are friendly and talk to us. They are absolutely wonderful. The people in PT and OT are very friendly and nice. The nurses and CNAs are very friendly and helpful. I would suggest that they take a look at the food. Some of the food is vastly overcooked, items like burgers. They also know that I'm on particular diet, and they don't stick to it. The staff members are doing their very best to keep me informed, but I am disappointed in my doctor. I have seen the doctor one time, and that was only for about 2-3 minutes. I would like for the doctor to come in and say that things are okay, things that are not okay, or what we need to spend more time doing.
4 StarsFull starFull starFull starFull starGray star
January 2018
I'd recommend this facility. As far as the food, the meat is hard to chew. The desserts are good. The meals aren't properly proportioned. The vegetable portion is very tiny.
5 StarsFull starFull starFull starFull starFull star
January 2018
The stay at the facility was nice. My loved one really didn't have much of an appetite, but a family member did eat there with him a couple of times and said that the food was really great.
1 StarFull starGray starGray starGray starGray star
January 2018
It has not been good. I've been having a hard time getting in touch with my loved one. I've tried for over a week to talk to someone at the nurses' desk and no one ever answers the phone. I've left my number with them four or five times and no one has ever called. If it wasn't for his neighbor I wouldn't know anything. No one is ever at the nurses' station. His caseworker has my number and I've only talked to her twice. She said that she would keep me informed and she hasn't. My loved one is so incoherent and nobody is helping him. It's neglect and lack of communication. If they aren't answering the phone for me then what are they doing to him?
4 StarsFull starFull starFull starFull starGray star
January 2018
The aides are excellent. We are very pleased with with the aides and the nurse care. They have neglected to provide me a copy of the medication list that they have my loved one on. When we first arrived we had to request that the bathroom be cleaned. The food there is not home cooking, but my loved one is eating okay. We went in for Christmas Eve dinner, and it was sad. They were not prepared. They weren't aware that family was showing up. The only conversations I have had is with the case worker, no one else has called me.
5 StarsFull starFull starFull starFull starFull star
January 2018
It's clean. They could do a little better with the meals. They're a little bland. They don't really keep me informed. I finally saw a doctor after being here for three weeks.
3 StarsFull starFull starFull starGray starGray star
January 2018
I have a hard time getting anyone to answer my questions. My loved one wasn't doing well and I didn't get the answers I needed. I think they do a good job cleaning up.
4 StarsFull starFull starFull starFull starGray star
January 2018
They were a little understaffed due to the holidays, but my loved one was pleased with the PT and the OT.
4 StarsFull starFull starFull starFull starGray star
January 2018
Villages has been great. Everybody tries to satisfy you.
3 StarsFull starFull starFull starGray starGray star
January 2018
I would recommend them only for rehab but not if the patient is sick. Therapy was awesome. They didn't do a good job to make sure my loved one was getting the proper nutrition or getting to the bathroom. They also weren't on top of her infection. The nurses weren't paying attention to her or her well-being. She kept being given foods her body couldn't tolerate.
5 StarsFull starFull starFull starFull starFull star
January 2018
My loved one's nurses always make sure he has what he needs. They haven't cleaned his rooms as much, but the common areas are cleaned. His bathroom and room could use a good cleaning. Desserts are his favorites, the portions are smaller, which is a good thing.
5 StarsFull starFull starFull starFull starFull star
December 2017
I'd recommend Villages!
4 StarsFull starFull starFull starFull starGray star
December 2017
I'd recommend Villages Rehab to a loved one.
5 StarsFull starFull starFull starFull starFull star
December 2017
They listen to my loved one and work with him. He has spoken so highly of everyone at the facility. I am amazed at the cleanliness of the facility. Everything from the bathroom to his room is kept up good. He liked the steak he got during Christmas time, he just raved over it. His favorite meal is the beef tips and gravy. Everything I ask, they answer.
4 StarsFull starFull starFull starFull starGray star
December 2017
They're pretty good so far. It's very clean, and when the staff is available to the people they are very attentive, but they are spread very thin. The food is good. My loved one really enjoys the PT, it really energizes her instead of wiping her out. The nurses are very good but understaffed. One of the CNAs goes above and beyond with my mom. Even when he's not on her floor, he'll make sure to stop by at mealtime to ensure that she's getting the help she needs to eat and get someone on her floor to help her if they're not already there. I haven't had any surprises, for example, a psychiatrist was on the floor and a nurse thought it would be a good idea for him to see my mom, but she called me first to let me know and make sure it was okay.
3 StarsFull starFull starFull starGray starGray star
December 2017
I don't get as much feedback as I'd like and they let my loved one escape into the parking lot in his wheelchair by himself. He's been there over a week and I have not yet met his doctor. Several days I've been there for six or more hours and nobody comes into his room.
3 StarsFull starFull starFull starGray starGray star
December 2017
My loved one had a wonderful rehab nurse. We found the rehab kind of slow as far as the rehabilitation, the occupational rehab was slow. The doctor never saw my loved one while he was there, and he needs care. The staff would just say that the doctor looked at the charts. Some of the food was good and some of it was not. The CNAs were very good and the nurses were okay. It was like pulling teeth to getting any information. I would ask about the lab work and they wouldn't give me any information. It took them a few days to get him discharged once they decided he was ready to go, which ended up meaning he was discharged on Christmas, which was an inconvenience for us.
4 StarsFull starFull starFull starFull starGray star
December 2017
My loved one has been in a lot of rehabs, and this one is the best.
3 StarsFull starFull starFull starGray starGray star
December 2017
There are some really great CNAs on day shift with some of the best personalities. The front desk is great. My loved one has issues with the 3rd shift. The don't give his medications on time, they respond very slowly, and the CNAs are nasty to him at night. The meatloaf was really good and the pork chop over noodles was absolutely delicious. The kitchen and dining area could be cleaner, and we called about the cleanliness.
4 StarsFull starFull starFull starFull starGray star
December 2017
Everything is good so far, and everyone is very helpful. It is institutional food. They keep my loved one well informed, and then she relays it to me.
5 StarsFull starFull starFull starFull starFull star
December 2017
My mom likes it at Villages!
5 StarsFull starFull starFull starFull starFull star
December 2017
My loved one enjoys the therapist. Also she really likes her nurse. It's clean and very nice. She complains about the food, but I think it's pretty good. I talked to the unit nurse last weekend. I had to seek them out for information, but I don't see that as a bad thing.
5 StarsFull starFull starFull starFull starFull star
December 2017
Overall I'd recommend Villages. I haven't eaten in two days because the food is not that great.
2 StarsFull starFull starGray starGray starGray star
December 2017
The bed seems old. It creaks a lot. The mattress fits the bed when it is flat, but it doesn't fit the bed when it is in the sitting position. Some of the nurses are very good. Sometimes the therapists don't stay to see if the patient is doing what they are supposed to be, they just set a timer and go to the next patient. The place is filthy. The cafeteria has the same placemats there day after day. They clean the table, but the placemats are dirty, they put the glass face down on the dirty placemat. The soda or juice machine is rarely cleaned. The meals are terrible. I have been bring my loved one food. It is not appealing.
5 StarsFull starFull starFull starFull starFull star
December 2017
Everything was good. The facility seemed pretty clean to me. One of the cleanest facilities I've ever been in. My loved one didn't like the food. The pizza was so hard that she couldn't eat it, and I wouldn't feed it to my dog.
5 StarsFull starFull starFull starFull starFull star
December 2017
I think it's been a great experience. They are all very nice, friendly, and concerned. If it wasn't for the therapists, my loved one probably would never move. It's cleaner than my house. I haven't heard any complaints about the food. When I've called, they've given me the information that I needed.
4 StarsFull starFull starFull starFull starGray star
December 2017
The facility is kept pretty clean. The meals are fine, it's institutional food. They listen but I'm not sure that my concerns are being addressed.
5 StarsFull starFull starFull starFull starFull star
December 2017
I liked the soup and the oatmeal that they served during breakfast. They do very well at keeping me informed.
2 StarsFull starFull starGray starGray starGray star
December 2017
I think they've got a great staff, but they're just understaffed. I'm not real impressed. I'll be glad when my loved one moves. The therapists are pushing him and keeping him busy, and I've seen improvement. The nurses are great, just not enough of them. I think they're overworked. The cleanliness is adequate. He's eating well, can't complain. I get calls and information.
5 StarsFull starFull starFull starFull starFull star
December 2017
Everything is almost perfect.
4 StarsFull starFull starFull starFull starGray star
November 2017
The facility is very clean and the nursing staff is friendly. They are very quick at responding to my loved one's needs. The facility is very clean. The soups are good. I would say the communication is not bad, but there have been a couple times that we had to ask them about a prescription. We had to ask multiple times for them to check to see if they can get it added on.
5 StarsFull starFull starFull starFull starFull star
November 2017
I'm a vegan so I can't rate the food that high.
5 StarsFull starFull starFull starFull starFull star
November 2017
We were recommended by the hospital and my loved one is happy as a clam. The food is good, the only thing he said is that something is wrong with the TV.
5 StarsFull starFull starFull starFull starFull star
November 2017
The people, like the nurses and aides, have been good. I have not found anyone that wasn't good and happy. They have not called me with information, but I go out there three times a day. They let me know when I'm there if my loved one is doing good and update me.
4 StarsFull starFull starFull starFull starGray star
November 2017
There is a therapist that thinks you have to do it her way versus the others that say "do what you can do." The second shift nurse doesn't do her job properly. I've only seen a cleaning person twice in a week, but my room is clean.
5 StarsFull starFull starFull starFull starFull star
November 2017
It was a good experience. I would recommend better choices of food. They were very good at keeping me informed.
2 StarsFull starFull starGray starGray starGray star
November 2017
My loved one was having a bunch of problems in the ward she was in, her bandages weren't changed every day as ordered and she got an infection, so they moved her to a new room. The attendants were quite rude.
4 StarsFull starFull starFull starFull starGray star
November 2017
I'd recommend Villages!
5 StarsFull starFull starFull starFull starFull star
November 2017
The therapy has helped my loved one get stronger. The food is very good, she likes everything. Ice cream is her favorite. I've met everyone and followed her care. They call if there's anything different, they are very good at communicating with me.
5 StarsFull starFull starFull starFull starFull star
November 2017
I was very pleased with my loved one's stay there, though the food left a little bit to be desired.
4 StarsFull starFull starFull starFull starGray star
November 2017
So far so good, the only thing is that on the weekend the staff seems limited, so we have to go and help. My loved one really enjoys the meals.
4 StarsFull starFull starFull starFull starGray star
November 2017
The social worker helped us with everything and the nurses have been very attentive. It'd be nice if they had diabetic meals.
5 StarsFull starFull starFull starFull starFull star
November 2017
I'd recommend Villages Rehab to a loved one!
5 StarsFull starFull starFull starFull starFull star
November 2017
Everyone seems very anxious to help you. I recommend the place. I'm not used to this type of food though, you either get chicken or pork, and the chicken is dry and the pork is tough. They start cooking the veggies at breakfast and serve them to you at dinner.
4 StarsFull starFull starFull starFull starGray star
November 2017
It's generally clean. The food is okay, but it could be better.
3 StarsFull starFull starFull starGray starGray star
November 2017
There was so many things that could have been handled better, to where he would have had more of a chance. I feel like we could have gotten his strength back if that was done. Social service dept was excellent, and the doctor, too. He loved the food and the communication was wonderful. One particular CNA was really good and did good at following up with us. One of the housekeepers did a really good job, he called him his angel. The maintenance worker did everything he could to help us too.
5 StarsFull starFull starFull starFull starFull star
November 2017
They are outstanding. It’s like a spa not a rehab. If something were to ever happen to me I would go there. They have an interest in you, they have a heart, they don't do it just for a check or job. This is the first time my loved one has been in a rehab and it's been great. Everyone in the therapy department is so nice that you don't mind doing what they ask you to do. She loves the food.
3 StarsFull starFull starFull starGray starGray star
November 2017
The therapy and the food was really good. They have very good soups, I had a few different ones. I would like for them to communicate with me a little more. The CNA and nursing service need improvement.
5 StarsFull starFull starFull starFull starFull star
November 2017
I would give the facility a 5/5. Everything is very neat.
4 StarsFull starFull starFull starFull starGray star
November 2017
The therapist was excellent, I'd recommend Villages. However the night times were very noisy, if staff came into the room they'd be talking like it was the middle of the day, playing the radio and singing along. I haven't slept much. In the morning while we were getting breakfast, no one offered beverages, we just sat there and sat there. Some meals were good but some were pretty gross.
4 StarsFull starFull starFull starFull starGray star
November 2017
Therapy has been good. There are not regular nurses. There is one nice nurse who is phenomenal. She is not replaceable and goes above and beyond for him. They clean every day. Some of the food is good and some is not good. They made him a special meal list for him.
4 StarsFull starFull starFull starFull starGray star
November 2017
I would recommend Villages to a friend, although it’s hard to get information. The doctor comes to see my loved one and tells her the feedback and updates, but she can't relay that information to me very well. Then when I contact them, it takes a while for them to get back to me. She says that the food is very good, she loves the breakfast.
5 StarsFull starFull starFull starFull starFull star
November 2017
I'd recommend this rehab. My loved one goes to therapy five days a week and I have noticed some improvements. The nurses weren't changing his dressing enough but now it's under control. I don't think it was their fault, just lack of communication and being on the same page with each other. Nobody comes in and check in on him but they have been more than responsive and very accommodating. There has been dirty linens, no trash cans were emptied, and there was stuff on the floor. They give the correct meals according to his diet. He needs help cutting up his food and they are very helpful. He enjoyed the pork chop dinner. I'm up there every day, and if I do ask questions they tell me.
4 StarsFull starFull starFull starFull starGray star
November 2017
I'm satisfied with the care that my loved one is getting. The therapist is aggressive and that's very good, I've noticed an improvement. There is a lack in communication amongst the staff. I have not seen or heard of them giving her a bath. Everyone is friendly. They change her linens and sweep the floor. When I call and ask questions they answer.
4 StarsFull starFull starFull starFull starGray star
October 2017
I have been receiving occupational and physical therapy, it's going good. I'm able to move around more now. The nurses are excellent during the day and on weekends. The night nurses are good but not as great. The food is good and they provide great portions.
4 StarsFull starFull starFull starFull starGray star
October 2017
OT & PT have both been exceptional. They were good helping creating goals and hitting my goals. Their initial observations and assessments could have been better explained to/discussed with me. It would be nice if they were more consistent with when medications are given. No one told me what medication I was getting and why I was getting it except two nurses. There are two events that they have that I really like. They have an ice cream night with fresh ice cream and they have a happy hour, where one day a week, they give you a glass of wine/ a beer and snacks. Wi-Fi service and telephone service are not adequate. The facility is not very clean. They could mop the floors. The walls need painting, they are beat to death.
4 StarsFull starFull starFull starFull starGray star
October 2017
This is my third or fourth time coming back, and I wouldn't come back if I thought they were bad! They provide music and activities. The food is decent. There is one nurse that helps my loved one a lot. She feeds him and right after eating and keeps him on a routine and I think if people did that, it would help him. The therapist keeps me updated, but nobody else gives me information about his health. If I ask they give me feedback but they don't break it down.
4 StarsFull starFull starFull starFull starGray star
October 2017
Rehab is good and my loved one is improving. Communication could be better from the facility.
4 StarsFull starFull starFull starFull starGray star
October 2017
I was able to preregister before I came here which made the processing a lot easier. I do have a suggestion, their electric hospital beds are very noisy, no matter what position it’s in. I started therapy and I go six days a week. They are very nice and patient with me. Sometimes the room is a bit crowded. The nurses have been very good. Occasionally the CNAs have been a little shorthanded and they get a little overloaded at times. Overall the facility is in good condition. The food is good.
5 StarsFull starFull starFull starFull starFull star
October 2017
Everything was good!
4 StarsFull starFull starFull starFull starGray star
October 2017
Therapy went pretty good. The nurses could have responded faster when I called. The staff were friendly and talked to me throughout the day. They changed my sheets and emptied my trash. The food wasn't that tasty. The nurses and doctors didn't communicate with me about my health.
5 StarsFull starFull starFull starFull starFull star
October 2017
Rehab is going very well. I love the variety of exercises that therapy offers. The nurse care has been very good, but there was a couple whose attitude isn't so nice. The staff there is really considerate. They are very nice girls. The facility is mostly very clean, but they don't seem to clean the floors enough. They clean the floors every other day, but I think they should clean them every day. The windowsills and curtains also get pretty dusty. The meals are very good. The pork chops and the soups that they serve are really good. They keep me informed every day, they come in and tell me how I'm doing.
4 StarsFull starFull starFull starFull starGray star
October 2017
Everyone is very caring there. Everyone on the staff greets you and is friendly. There are some frustrations though. My loved one never knows when they are going to come get her for therapy. There is a set schedule, but they don't really keep to it. There is never a set time for medication. They don't keep the room or the bathroom clean and I have never seen them do the floors, but they do empty her trash and change her sheets. The food could be served hotter and in a timely fashion. You have to wait a long time to get your food. Dining isn't pleasant.
5 StarsFull starFull starFull starFull starFull star
October 2017
My loved one likes it very well. Everything sounds good when I talk to him on the phone. I haven't heard him complain. He has therapy once a day, and according to him it is very good. He's a little sore but he's moving around. The nurses are keeping him clean, getting his pills on time, and are very friendly. He didn't care for the french toast because they don't have REAL maple syrup. We're from Vermont so we know what real maple syrup is. But he was able to get oatmeal instead.
4 StarsFull starFull starFull starFull starGray star
October 2017
There is an issue with the nurses in that when my mother needs to go to the restroom, she has to wait a while.
5 StarsFull starFull starFull starFull starFull star
October 2017
Its a beautiful place. At first, my dad wasn't getting enough therapy. One of the nurses is really nice and on top of things, but a lot of them are too relaxed and comfortable there. I asked the nurse if my dad has received a treatment, and she responded by saying, "He didn't ask for it." He won't remember to ask for it, which makes me believe that he doesn't get treated properly. I feel like I'm a supervisor, I have to always call up there. He isn't suppose to have dairy and then someone walks in with two scoops of ice cream. For whatever reason it's not charted that he can't have dairy. He is a fall risk and I ask that he eats in the common area so he won't fall because people can see him and next thing I know he's back in his room. They just don't follow through. The social worker is really nice. It's spotless, it's a beautiful facility. I know he doesn't like the food. I haven't even spoken to his doctor at all, I don't even know who he is. I would love for him to call me. I haven't gotten any reports. I have to call.
5 StarsFull starFull starFull starFull starFull star
October 2017
The rehab therapy is perfect. Everyone has been very nice and kind and caring and professional. If my husband doesn't like the first choice for meals, they will bring him something else, and if he doesn't like that they will try again.
5 StarsFull starFull starFull starFull starFull star
October 2017
They looking after my sister's daily needs. She was there once before and I was satisfied with her care. She hasn't complained about the nurses, so I assume they are attentive. The bed looks clean. Everything else looks pretty clean, too.
5 StarsFull starFull starFull starFull starFull star
October 2017
I have been very happy with the facility. My loved one has been doing physical therapy for a couple hours a day and they've just now started on him walking. I want them to get him walking more. I have very been really pleased with his progress. The nurses and staff have been a delight to help him. It's clean. He hasn't made any complaints on the meals. As far as them keeping me informed goes, they're not so good, but if I ask they answer my questions.
3 StarsFull starFull starFull starGray starGray star
October 2017
The therapy is tough on my husband. They push him, but they are doing what they have to do. It's good. The aides should have a little knowledge of the patients to be able to handle them with care, because they can be a little rough. They don't change the sheets too often. The trash is taken care of. The food has this seasoning that has something in that my husband doesn't care for. And it comes out a little dry.
5 StarsFull starFull starFull starFull starFull star
October 2017
My sister doesn't like her special diet, but I think the meals are fine.
4 StarsFull starFull starFull starFull starGray star
October 2017
I was discharged with no medications and that was my beef. Other than that, the care was great. All the staff were as sweet as can be, except for the discharge nurse. The meals were very good.
3 StarsFull starFull starFull starGray starGray star
October 2017
It was okay overall. The rehab was good. You have two people using the same bathroom, and every time I had to use it I had clean the toilet. I felt like a janitor. That was the worst. The food was pretty good. When I was being discharged, it took two days to get my medications called in.
5 StarsFull starFull starFull starFull starFull star
October 2017
Everyone is wonderful and the care is excellent. The therapy is fantastic, my loved one is making great progress. He is very happy with the food.
5 StarsFull starFull starFull starFull starFull star
October 2017
My loved one likes it there. The nursing care is good.
4 StarsFull starFull starFull starFull starGray star
October 2017
Sometimes my loved one likes the meals and sometimes she doesn't.
4 StarsFull starFull starFull starFull starGray star
October 2017
I got great care and everyone did a good job. I liked the therapy. The food is good.
5 StarsFull starFull starFull starFull starFull star
October 2017
It's the best place I could ever ask for. It's wonderful here. The therapy is great, they are amazing. The nurses are amazing, I can't say enough good things. The aides are unbelievable. When I call, two of them come instead of just one. All the staff is so kind to everyone. Everything is wonderfully clean.
4 StarsFull starFull starFull starFull starGray star
October 2017
Therapy is wonderful. They are making sure that Papa is building a little bit of his strength up. His aide takes such good care of him, and makes sure that he shaves, eats, and is well taken care of. They are very good at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
October 2017
I'm very happy with them. The air conditioner went out in my loved one's room and it took three days just to move her. Other than that everything was fine. Some of the nurses have been absolutely excellent. They keep everything VERY clean. Every once in a while they would give her the wrong food. They are pretty straightforward with me, though I would like for them to keep me more informed about my loved one's medication.
5 StarsFull starFull starFull starFull starFull star
October 2017
My loved one has been receiving excellent care there. The facility is nice, the people are nice, I'm very happy to have her there.They are doing a good job taking care of her. She has a wonderful tech/CNA, she takes really great care of my mom. It looks like she's living in a hotel. She is a very picky eater, so if she doesn't eat they are serving, they will offer something until they find something that she can eat. I was very impressed by that.
4 StarsFull starFull starFull starFull starGray star
October 2017
They kinda left my loved one in her room when she could have been out mingling. My loved one had no complaints about the food. No one never really told us what was going on, there wasn't an assigned person to talk to us.
5 StarsFull starFull starFull starFull starFull star
October 2017
We have had a very good experience.
5 StarsFull starFull starFull starFull starFull star
October 2017
The people are very nice and very helpful. The rehab is not going fast enough. The meals are very good. I'd like more open communication.
5 StarsFull starFull starFull starFull starFull star
October 2017
My loved one really like the pork chops and mashed potatoes.
3 StarsFull starFull starFull starGray starGray star
October 2017
The overall communication at the facility could be better. The facility is pretty clean but they could clean more. They could improve on the meals. As far as keeping us informed, we have to ask them how she is doing, but when we ask they tell us.
3 StarsFull starFull starFull starGray starGray star
October 2017
Overall there are some things that are good and some things are bad. They don't answer the call light at night. The rehab therapy is very good. I have no complaints. The therapists are very nice. The nursing staff is slow to respond. The staff cleans my room all the time, I have no problem with that. Sometimes I don't like the food, but they do offer substitutes.
4 StarsFull starFull starFull starFull starGray star
October 2017
It's been great. Everyone has been delightful. They're not very good at keeping me informed about my loved one's care.
4 StarsFull starFull starFull starFull starGray star
October 2017
The staff care was very good! I was pleasantly surprised because the facility doesn't smell, it's very clean.
4 StarsFull starFull starFull starFull starGray star
September 2017
I don't always get the information I need or they don't know what I'm asking.
4 StarsFull starFull starFull starFull starGray star
September 2017
I wish that I would have had more therapy because I would get bored. The staff was very pleasant. The meals were okay.
4 StarsFull starFull starFull starFull starGray star
September 2017
They could do better at keeping me updated.
2 StarsFull starFull starGray starGray starGray star
September 2017
We are having some issues with the night nurses, particularly how they are speaking to my loved one. I have brought it up to the staff and hopefully they do correct it. The food is not edible. They are pretty good with calling me and giving me updates such as changes in her medication.
4 StarsFull starFull starFull starFull starGray star
August 2017
When we first got there, it wasn't very clean or nice, but they've really beefed up everything in the past couple days. They're really cleaning the place up. And my husband said they come in every day to mop his floor. My husband also says he's not coming home, because the meals are too good at Villages.
4 StarsFull starFull starFull starFull starGray star
August 2017
Our only complaint is that the bed was a little small for my loved one. Everything else was great! The rehab therapy services are excellent, and the nurses are fantastic.
5 StarsFull starFull starFull starFull starFull star
August 2017
My mom doesn't like the meals but overall I would recommend to a friend.
2 StarsFull starFull starGray starGray starGray star
August 2017
The experience has not been very good. The nursing care is not good at all. The facility not the cleanest. The food is terrible. I would still recommend Villages Rehab and Nursing Center to a friend.
5 StarsFull starFull starFull starFull starFull star
August 2017
The facility is very neat and clean.
5 StarsFull starFull starFull starFull starFull star
August 2017
I would say it's 5/5, I think my loved one would say 4 or 3. He's had some bad experiences with a CNA. I would say he has had excellent care for the most part. In my experience of being my loved one's caretaker, I have been in about just about every rehab in the area, and Villages is definitely the best.
5 StarsFull starFull starFull starFull starFull star
August 2017
My loved one likes it there. And she likes meals.
4 StarsFull starFull starFull starFull starGray star
August 2017
Overall, the rehab is good. They certainly treat my mother well, their treatment of patients is very good. It was more as a family, we felt a little less that we were part of the discussion. The receptionist was very nice. Staff friendliness wasn't so good; some of the nurses were really difficult, many were nice but some were difficult. The food was quite fine. We had some difficulties with nursing staff in terms of getting information and being helpful, was very difficult to get information at times, which was pretty universal.
5 StarsFull starFull starFull starFull starFull star
August 2017
My loved one would probably rate it a little lower because she wants to go home, but they are doing a great job!
5 StarsFull starFull starFull starFull starFull star
August 2017
They have an hour of each therapy versus 30 minutes at other places. The people don't push my loved one beyond his capabilities, but make it fun to try and reach his abilities that he's kind of forgotten about. This was a welcome surprise and he's feeling much better. There is one grump aide, but everyone else has been marvelous and gone above and beyond. They just really extend themselves.
4 StarsFull starFull starFull starFull starGray star
August 2017
I find it difficult that my husband does not have a set PT person every day. He has a different person every day, and he never knows when that person is coming, so he's just left sitting and waiting. He doesn't have a set schedule, and that's disconcerting to him.
4 StarsFull starFull starFull starFull starGray star
August 2017
The facility is very short staffed.
4 StarsFull starFull starFull starFull starGray star
August 2017
The therapy was very good. Sometimes it is hard to find the people you have to talk to, but I understand they are busy.
4 StarsFull starFull starFull starFull starGray star
August 2017
The nurses were very helpful in giving me information.
3 StarsFull starFull starFull starGray starGray star
August 2017
They have been taking good care of my loved one.
3 StarsFull starFull starFull starGray starGray star
August 2017
I would recommend to a friend.
4 StarsFull starFull starFull starFull starGray star
August 2017
It's a nice place. Everything is pretty good. My wife enjoys the therapy and they seem to be doing a good job. The nursing staff are doing the best they can. The place is clean.
3 StarsFull starFull starFull starGray starGray star
August 2017
The people that are caring for my wife are pretty good, but there's no communication. I've had to make so many phone calls. When my wife was discharged from the hospital, it was in the evening, and there were no discharge papers. The nurses at the rehab say they've not been able to get through to the surgeons, even though when I called myself I was able to get through. They weren't giving her therapy over the weekend, and I asked why not, because that's why she's there, and they claim it's because they're used to treating people with different insurance than ours, who only get therapy five days a week. I talk to the nursing staff about the therapy, and they don't know anything.One hand doesn't know what the other hand is doing. Therapy staff left my wife in a wheelchair for hours, and the nursing staff hasn't been trained sufficiently to transfer her to the bed or a chair themselves. The people that come in to change her and bathe her and give her her pills are doing fine. They're nice people. But the rest of them, it's very frustrating.
3 StarsFull starFull starFull starGray starGray star
August 2017
They could use some work on communication.
5 StarsFull starFull starFull starFull starFull star
August 2017
The food could use improvement. I would recommend to a friend.
5 StarsFull starFull starFull starFull starFull star
August 2017
I'd recommend Villages Rehab and Nursing Center.
4 StarsFull starFull starFull starFull starGray star
August 2017
The nurse is great, if it was not for her I would have taken my husband out. The CNA was terrible. There was no remote on the TV. We know they are busy and they can not always come in, my husband tried to do everything himself, but I wish they would do more. The food is terrible. We have to keep the door closed because the workers yell at each other and slam doors.
4 StarsFull starFull starFull starFull starGray star
August 2017
It has been great.
5 StarsFull starFull starFull starFull starFull star
August 2017
I would rate my experience 5 out of 5!
2 StarsFull starFull starGray starGray starGray star
August 2017
The staff put my loved one in the dementia section when she doesn't need to be, which has made her very depressed. We also have an issue with the fact that her close family, her daughter and son, are not listed as primary contacts. My loved one does like the therapist. We had to get medication straightened out because they consistently had her on the wrong dosage. We were upset because we couldn't get a hold of the social worker, the staff, or anyone else to help us in this process. Her daughter even had to move her out herself, which was very frustrating for her.
2 StarsFull starFull starGray starGray starGray star
August 2017
My loved one did not get not much attention in the first few days. The bathroom especially and the cleanliness of the room was not good. They just moved her into a better room yesterday. The therapists are attentive. It took several days to get the medication right but now it's better. They are pretty good about keeping me informed. Overall I would still recommend to a friend.
1 StarFull starGray starGray starGray starGray star
August 2017
They need to work on a lot of things. Some of their nurses are not that good. There are a few good nurses. More cleaning is needed.
2 StarsFull starFull starGray starGray starGray star
August 2017
They could improve on everything. I have to tell them to do stuff or ask for stuff for things to get done. When we checked in the TV did not work, they told her she couldn't have it. The nurses come in and say they will be right back and they do not come back for an hour.
3 StarsFull starFull starFull starGray starGray star
August 2017
I am on a specific diet and there is not a single thing I can eat here, my family has to bring all of my meals. I was here for a week before I saw a doctor. I've spent a week trying to get a prescription filled for an infection which has been very uncomfortable.
1 StarFull starGray starGray starGray starGray star
August 2017
The experience has been horrible. It's nothing is like what they say online. The taste of the food is terrible and they reuse food over and over and put a different name. Breakfast is wonderful because I can get cereal out of a box.
4 StarsFull starFull starFull starFull starGray star
August 2017
I would recommend Villages Rehab and Nursing Center to a friend.
4 StarsFull starFull starFull starFull starGray star
August 2017
I would recommend!
5 StarsFull starFull starFull starFull starFull star
August 2017
I think the CNAs do a great job. My husband doesn't really like the food that much.
3 StarsFull starFull starFull starGray starGray star
August 2017
The nursing staff is so-so. They need to listen to what the patient needs.
1 StarFull starGray starGray starGray starGray star
August 2017
I have very little nice to say about this place. Outside the PT, they have many, many problems. Everybody tells you one things and does something else. Or they do nothing.
3 StarsFull starFull starFull starGray starGray star
August 2017
The CNAs are very attentive, we're happy with them. The therapy is absolutely exceptional. The therapists are very good.
4 StarsFull starFull starFull starFull starGray star
July 2017
It's all new to us, but it seems to be going alright. My mom is enjoying the soup, but she says some of the other stuff is not that good. I feel like no one really talks to me unless I talk to them.
4 StarsFull starFull starFull starFull starGray star
July 2017
Some of the meals are good, others my loved one doesn't particularly care for. The staff do answer questions, but they don't give me reports.
3 StarsFull starFull starFull starGray starGray star
July 2017
I do not think they have enough staff, and they could use a lot of work on communication.
3 StarsFull starFull starFull starGray starGray star
July 2017
I was very pleased with the rehab therapy. The nurses weren't giving her as much attention as she thought she needed.
5 StarsFull starFull starFull starFull starFull star
July 2017
My father loves all of his nurses. They could improve on cleaning the floors, the bathroom, and the shower. The food is okay. They don't keep me informed unless I ask.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everything done by the staff and the facility seems to be terrific. They seem to have little fairies come in to clean all of the time. I appreciate my loved one's main nurse, and if she is not there, the other nurses are fine, but not familiar with his history. They do not know he needs his pain medicine every so many hours. His CNA is marvelous. She is very soothing and understanding.
5 StarsFull starFull starFull starFull starFull star
April 2018
The nurses and people that were taking care of everything were good. The therapy was very good. The staff was very friendly. They served too much chicken. Sometimes communication was really good, but sometimes they wouldn't tell me anything.
3 StarsFull starFull starFull starGray starGray star
April 2018
They are late at getting medicines to my husband, and there is not enough help. They are always late when they answer call bells. The physical therapy is excellent. Although people are on the computers all the time, no one knows who does things with paperwork or administrative things. They have 20 patients to one nurse, which is ridiculous. I would recommend this place for rehab, but nothing else. One nurse argued with me that my husband doesn't need his medication because it's not on his file, so I have to give him his medication myself. I keep contacting them to put it on his file, but it never gets done. They serve the worst food I have ever seen. They serve greasy soups, and they don't do diets for my husband's condition there. He has choices, but they are very small, and very small portions. The food you can't cut through at all. I have to come to them for information. I found the occupational therapist with a mask and quarantine suit on in front of my husband's room, and I had to ask why all of that was necessary! I would love them to tell me when they diagnose him with conditions and medical issues.
4 StarsFull starFull starFull starFull starGray star
April 2018
I like the cleanliness of it. I think they're working hard on the patients to get them back to mobility. One of the therapists is friendly. He tells you what's going on and how the patient's doing. He answers your questions. The meals don't look very good to me, but my husband's eating them.
5 StarsFull starFull starFull starFull starFull star
April 2018
I talked to the owner, and everyone all the way down the line. It's the best medical facility that I've ever been in. I would recommend it over any facility I've ever been to in last 10 years! Everything is good. I'm easy to please, but not easy to impress, and I am very impressed. The whole staff is wonderful, top to bottom.
4 StarsFull starFull starFull starFull starGray star
April 2018
My loved one is getting good care, usually at my suggestion. They are not proactive. I expected more than what we are getting. The staff are all very sweet. I have suggested the doctor should be called, and they did this. They make a great effort to keep it clean. They try everything to help my loved one eat. Sometimes, I find out things after the fact.
4 StarsFull starFull starFull starFull starGray star
April 2018
The physical therapy people are great. They have done a great job with my wife. They have only one recliner in the room for when a spouse is staying the night. It wasn't comfortable to sleep in when I needed to stay the night with her. The nurses and aides are great. They've all been very polite and very nice. It’s cleaner here than the hospital was. The food is not too good. The people serving are good. The menu could be updated. They have only two choices for salad dressing. Foods are bland. Communication with us is good. They gave me a 20-page document explaining how things work here, and they call me. There was a mix up with the pharmacist with medications, though, so there could be better communication between the staff.
3 StarsFull starFull starFull starGray starGray star
April 2018
The custodial care is good. The social involvement is good. The rehab is good. Where there is a lot of concern is the medical attention. There was poor communication between the nurse and the doctor. It has been resolved. The nursing care is good but could be better. The food is good and the service is individualized but highly inefficient. Time-consuming labor-intensive serving of food. Communication is where there is a weakness.
5 StarsFull starFull starFull starFull starFull star
April 2018
It's beautiful, inside and out. The people are great there. Everyone is friendly, pretty much. The cleanliness is good. The communication is good.
5 StarsFull starFull starFull starFull starFull star
April 2018
I could never say enough good things about the staff, the dedication, the cooks, everybody. They're wonderful. One of the nurses and one of the therapists are superb. The staff all are. My husband likes the meals. He likes the soups. We might have a problem with communication. We don't hear from the doctors. They see my husband, but I do not know their opinions.
2 StarsFull starFull starGray starGray starGray star
April 2018
They let my loved one fall out of bed. He had an accident in his pants, and he waited an hour. The food was not that good. The CNA's were rude, and some were good. The nurses were good. The therapy was very good. The people at the front desk were friendly. The head of nurses was friendly. The meals were the pits. The dining room was clean. My loved one said the best thing they had was the soup. The first time, they did not inform me, but I raised a little Cain and then they were really good. The one time he had an outside appointment, they did not call me.
5 StarsFull starFull starFull starFull starFull star
April 2018
I loved this place and I would not go to any other place. I had a great time. I got along with the people and played bingo. Everything is very clean. They need to upgrade the food.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everything that needs to happen always happens there. We were there before, and that is why we went back a second time. It is very clean. I have not heard my loved one complain about any of the food. We had a little problem the other day. No one knew where she was, and she was at the doctor's office. They could not find her. They always knew where she was in the past.
5 StarsFull starFull starFull starFull starFull star
April 2018
It was really good. My loved one liked the food, and he is very fussy. I liked how much occupational and physical therapy he had. The only issue was the placing of the sink and toilet. My loved one really liked the extracurricular activities there. In fact, he wants to go back and visit them. My loved one had therapy every day, and long sessions. The nurses were really good. The staff would immediately chat with me and shake my hand when I came in. The dining room was very nice. They had little tables with flowers set up on them. My loved one spent a lot of time in the dining room and made a lot of friends.
1 StarFull starGray starGray starGray starGray star
April 2018
My loved one had terrible care there. They weren't checking her vitals. Generally, the facility just didn't seem like it was in good repair. Once they called an ambulance, they informed me.
4 StarsFull starFull starFull starFull starGray star
April 2018
It is not perfect, but it is not bad. They have so many doctors, and it is confusing with the orders being changed. We have had a problem with two aides with attitudes, and they are not paid well. One aide is really great, and most of staff is really nice. They have really good food. There is a problem with communication, and they do not let me know things ahead of time. The left hand does not know what the right hand is doing. I still don't know when we are going to get out of here to plan. They said to me I need to ask them if I want to know.
4 StarsFull starFull starFull starFull starGray star
April 2018
My husband was very happy. The rehab was exceptional. The nurses were great, too. My husband was a little cranky, and they were wonderful. The aides were wonderful, too. The cleaning person was wonderful. My husband was woken up at night to get vitals. He was not happy with this, but I know they have to do that. He said the blanket was too thin, and I told him to ask, and they gave him a different blanket. I saw cleaning people regularly. My husband was happy with the meals. They accommodated with food. They were very good at keeping me informed. My friends said that it was a great place.
4 StarsFull starFull starFull starFull starGray star
April 2018
I think for the most part, they do a good job. There are a few slip ups. We are happy. A few of the nurses are a little wound, but overall, they are good. Some are a little more friendly and accommodating than others. I do not think anybody is that exemplary, but the staff are very accommodating and friendly. I have eaten lunch there mostly every day, and it leaves much to be desired. It is adequate. They are not really strong at keeping me informed. I have to dig for answers. I am pretty sure they have a pretty good work load.
5 StarsFull starFull starFull starFull starFull star
April 2018
They're very attentive to my dad and take very good care of him. One CNA stands out to the utmost. The staff's friendliness is awesome. It's very clean. The meals are OK. The staff are very good at keeping me informed. If anything goes on with my dad, they let me know. They let me know his progress on therapy, when he's had a shower, everything. It's wonderful.
4 StarsFull starFull starFull starFull starGray star
April 2018
Everybody is nice and friendly. My loved one seems happy with everyone. She gets along with everyone in therapy and does her exercises. The nurses are there for her. They help her out with everything she needs. The aides are very friendly. It is very clean! My loved one says the food is good. They talk to her whenever she needs anything.
2 StarsFull starFull starGray starGray starGray star
April 2018
I cannot seem to get any information from the nurses. The people passing out the food and the physical therapists are good. The nurses do not seem to be on the ball. On Sunday, someone said I would be the first to know if something happens, but that does not tell me what I want to know. They are not professional. The other staff was very nice. The nurses do not seem to know what is wrong with my sister. The aides are fine. The facility is very nice, and they seem to be doing a good job. They seem to not know anything, and when I ask, they do not know. I am not sure what they are dealing with.
1 StarFull starGray starGray starGray starGray star
April 2018
Nobody welcomed us the first night that my father arrived there. No one told us what was going to happen. The CNAs were the worst. Some of them cared. Most of them acted like it's just a job. I had to fight for everything there. The physical therapy was absolutely wonderful. The occupational therapy was good, but if my father refused to do it, they didn't try to coax him into doing it. The nurses were good. Nobody said hi unless you spoke first, expect maybe the physical therapist. Everybody was too busy and too overworked. The CNAs told me they only had two staff for 15 patients, so they said they might not be in to see my father but for every two hours. One night, the staff was watching TV, and the administrator allowed it. The meals were bad. A lot of the residents told me the food was the worst part of the place. One night they had pizza, and it looked horrible. Nobody told me anything. On the first day, somebody should have come in and said what was going to happen.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everybody is very good, and they are doing their best, especially the rehab people. We are very happy. My husband cannot eat the food they are serving. In the morning, they give him sausage and bacon, and this is a no-no, and salt on some of the food, and he is not supposed to have salt. They are all doing a good job at informing me.
5 StarsFull starFull starFull starFull starFull star
March 2018
Everyone has been extremely nice and helpful. Any questions I have, I get immediate calls back and answers right away. The cleanliness is fine. Everything looks neat and clean. My mother enjoys the food, but not the pizza. The rehab made an appointment for her and did not tell me. Other than that, communication is fine.
5 StarsFull starFull starFull starFull starFull star
March 2018
The facility is beautiful. The therapy is seriously helping my grandmother. The staff are all great. My grandmother surely appreciates the cleanliness. She appreciates the meals.
5 StarsFull starFull starFull starFull starFull star
March 2018
My mom seems to think everything is going well. The people are nice, but she does not like the roommate turning the TV on at 4 am. She does not like that they were doing a test on her at 5 am. This is too early. She is doing the rehab, and it is helping. When I have been in there, the staff seem friendly. It seems to be clean, with scuffs on the walls from the wheelchairs. The meals are good. They do not have graham crackers.
1 StarFull starGray starGray starGray starGray star
March 2018
The building was beautiful. The cleanliness was fine. The meals were fine. The staff kept me informed okay. My husband was only there for three days, and I was not happy. On the second day, the lady came to get him for physical therapy and never asked if I was going to be there. My husband had no restraints and tried to get out of his chair, and if I would not have been there, he would have fallen on his face. The second night, I was concerned with the amount of food he was eating, and I talked to the nurse about this, and she said they did not have enough help to hand-feed him. When I agreed to bring him there, I was not aware I would be responsible personally to make sure he got enough nourishment.
5 StarsFull starFull starFull starFull starFull star
March 2018
I thought I was treated the way I should be, and everybody was helpful and treated me great. I have no complaints whatsoever. It was clean. The food was good. They were very good at keeping me informed.
5 StarsFull starFull starFull starFull starFull star
March 2018
They were kind. I saw a lot of hard-working people. The physical therapists really cared about the patients. I loved the way the physical therapists worked together. They just jived well. They were very conscientious, and you could just tell they loved their job. One of the aides was very good. He could help with any type of patient. He went out of his way to tell my roommate in the kindest way that he had to help her go to the bathroom. She forgot everything, and he would remind her in a kind way. The staff were very friendly. The meals were super. Every day, I would get a soup, and I would choose the vegetables and meat. It was hot. They answered my questions. I've already told some people about it the facility.
4 StarsFull starFull starFull starFull starGray star
March 2018
My loved one is doing well. The therapists are doing really well with her. The nurses are very good and a little slow. The aides have been really good. The staff are very friendly. I know them all by first name. The meals stink. My loved one cannot finish her whole plate. I have not had any contact with the administration. If I have any questions, I go to the head nurse or administrators. The head nurse has been very good with explaining my loved one's condition to me.
4 StarsFull starFull starFull starFull starGray star
March 2018
I think all in all, my loved one likes it. They put on skeleton crews for Saturday and Sunday. My loved one calls, and feels like he has to wait a long time. They have good programs there. The physical therapist is trying very hard. The facility has been very clean. They come in and sweep the floors, and seem to be changing the sheets and everything else. Some meals are fantastic. There are others that aren't. They give my loved one a choice of meals. They try very hard. I don't think they keep me informed that much. If I happen to be there, somebody will say something. Most of the time, they don't call or tell me how my loved one is doing. They should do that at least once a week, and tell me how he's done that week, what his progress is, and how long he has to go yet.
4 StarsFull starFull starFull starFull starGray star
March 2018
The occupational and physical therapists are superb. Some meals are good, and some aren't.
5 StarsFull starFull starFull starFull starFull star
June 2018
I have had excellent care. The therapy is fine. I like the staff. I do not really like the meals.
3 StarsFull starFull starFull starGray starGray star
June 2018
There have been some issues. They have tried to fix the issues, but there are still some issues. The therapists have been really good with my dad. There are some good nurses. There are some good aides. Overall, the staff is very friendly. It could be cleaner. The meals have been pretty good and he seems to enjoy the meals. Unless I go and hunt people down they do not inform me. They did for the first couple of days, but not since then.
4 StarsFull starFull starFull starFull starGray star
June 2018
The therapy was great. The aides were pretty good. Most of the meals were good.
3 StarsFull starFull starFull starGray starGray star
June 2018
The physical therapy program went very well. The food sucked. It was not cooked properly. When I received something such as green beans, they were raw. My room was kept way too cold for me as well.
5 StarsFull starFull starFull starFull starFull star
June 2018
I could not have had better care. If I was rich I would bring the staff home with me. This place is the best. If I have to go through something like this again this is where I would go.
4 StarsFull starFull starFull starFull starGray star
June 2018
Everything went pretty well at the facility and it was very clean.
5 StarsFull starFull starFull starFull starFull star
June 2018
They did a great job. The food was not up to par.
5 StarsFull starFull starFull starFull starFull star
June 2018
They were very caring there when my dad needed help.
5 StarsFull starFull starFull starFull starFull star
June 2018
My stay there was great and I would definitely recommend this facility. The nurses are absolutely wonderful.
4 StarsFull starFull starFull starFull starGray star
June 2018
I had some unfortunate experiences. The food was not wonderful. The therapists need to be more organization for appointments. The aides did a good job, except one night nobody checked on me for 10 hours. In general the people were friendly but understaffed. There were no odors, but they did not always get the floor dry. By and large, breakfast was okay but the chicken and pork were dry and there was not enough variety of meals. A lot of rice and pasta.
5 StarsFull starFull starFull starFull starFull star
June 2018
They are trying their best to help my loved one.
5 StarsFull starFull starFull starFull starFull star
May 2018
Most of the nurses were good. The aides were almost all okay. The food was very good for institutional food.
3 StarsFull starFull starFull starGray starGray star
May 2018
Some of the nursing staff and aides do not do their job right. Housekeeping needs to be retrained.
4 StarsFull starFull starFull starFull starGray star
May 2018
The rehab has been good, but I would like to see my loved one more active when he's not in therapy. The nursing is good. The staff are very helpful. The staff seem to be friendly. I'd like to see them have meals more oriented to specialized diets, but my loved one really enjoys the food. Whenever I ask questions, they get back to me and they gave me a packet of information that's been helpful.
3 StarsFull starFull starFull starGray starGray star
May 2018
The nursing great. It was good for the first while, but I'm very upset with the director of physical therapy, who is not a nice person. I'm now trying to get my mother-in-law moved out. The treatment we received was uncalled for. I live out of state and they should give me updates but don't. When I ask questions, I get no direct answer, they just talk in circles.
3 StarsFull starFull starFull starGray starGray star
May 2018
There was a general lack of care for the patient. Most of the non-management people do not want to work and they take a while to get help. The therapists seem to be on the ball.
5 StarsFull starFull starFull starFull starFull star
May 2018
The therapy was good. I had no trouble with that. The nurses were good. It was clean. The food was good. They were very good at keeping me informed, but I never heard back from the case manager.
3 StarsFull starFull starFull starGray starGray star
May 2018
My loved one's experience was good and he had good rehab. They took good care of him. They did not clean well. I think the director needs to learn how to be respectful. She was rude and canceled my arrangements for my loved one to be removed him. The physical therapy people were very good. The aides were great.
2 StarsFull starFull starGray starGray starGray star
May 2018
The nursing staff was not to my liking. The meds needed to be sorted out. They gave me the wrong medication. I declined a blood test and x-rays because they were not needed, in my opinion. The therapists were good. The aides were pretty good. The staff meant well, but were disorganized. The left hand did not know what the right hand was doing. The food was nothing to rave about.
3 StarsFull starFull starFull starGray starGray star
May 2018
I think the monitoring of the staff needs to be more hands on. They need to have a supervisor to make sure they are doing their jobs and stop the attitudes. The therapy is very good. The nurses are good, but they need more on staff. The aides turned me off.
5 StarsFull starFull starFull starFull starFull star
May 2018
She is doing better. She is very happy there and likes one of the nurses. She sounds extremely happy and she is not slurring her words. She is not confined to a bed. Everything is fine. She is really into it. If it was not cleaned she would tell me. She is not complaining about the food and she is happy. They have chocolate milk and candy. I tried calling there and she cannot pick the phone because there was no nurse available to answer the phone. The nurse has been very helpful and walks to her room and I get connected to my sister.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everybody has been very pleasant. She enjoys the food and it is clean. They are always cleaning. The communication is pretty good and I am there every day. I do not feel like I have been kept in the dark.
4 StarsFull starFull starFull starFull starGray star
May 2018
I'd recommend Villages. We had a problem with a back ache. I talked to them about this because I was upset about this. They got her on a different medication finally. It too long before they came up with some other pain medication for her. The food was good. We like the nurses, one was very capable but too busy. We liked the head nurse, she was very helpful.
5 StarsFull starFull starFull starFull starFull star
May 2018
It is a very clean building with good service. We go in daily. Sometimes they need to remind him in on food service as well as medication. Meals are good and everyone is helpful. They could improve on keeping me informed, I'm unaware of my loved one's problems.
3 StarsFull starFull starFull starGray starGray star
May 2018
The rehab was excellent and the PT person. They need help in the meal area for the food. The nurses and aides area excellent and they do not have enough staff but they are excellent. We like the day nurse. We had one nurse and they should pay him triple and if he leaves they are in trouble. He had a big heart for the patients. The discharge woman would curtail the rehab person in front of people. I felt that was rude and unprofessional. Correct the staff in private.
4 StarsFull starFull starFull starFull starGray star
May 2018
Everything was fine except the food. The quality of the food was way over cooked. There were two aides we especially liked.
5 StarsFull starFull starFull starFull starFull star
May 2018
It is one of the best facilities in the area and I am happy with it. He has made a lot of progress. It is always clean. My loved one says they have great meals. They keep me up to date. There are two staff he likes but I do not know their names.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everybody from the aides to the nurses have been wonderful. He has had very little therapy with him not being cooperative. He liked his nurse and aide.
5 StarsFull starFull starFull starFull starFull star
May 2018
I was there too previously. The people are quite nice and the rehab is very good. Everyone seems to be great. They do a good job. My wife is terribly fussy. It was not bad food. They are good. I like the PT the OT, they are quite nice. They do a good job.
5 StarsFull starFull starFull starFull starFull star
May 2018
The therapy and facility was great. The food was good and I am a picky eater. I liked the therapists, they were exceptional. I had a very bad departure day though. We left on a Sunday and the person did not prepare the discharge papers on Friday. The lady who was in charge tried her best to get things done. They kicked us out of the room by the director of nursing.
2 StarsFull starFull starGray starGray starGray star
May 2018
I have spoken to the DON and explained the problems we had. I feel it is chaotic and disorganized. She is working on these issues on the wing where he is at. The PT and OT is excellent. He does have someone different each day for consistency. I hardly see a nurse. One is very good and one is about a two score. Sometimes I see them and sometimes I do not see them. He has not been given a shower by them for three weeks that he has been there. I shower him and change his sheets. They are all friendly. He is on a limited diet and I bring in his food. The food was not edible for him. I have to ask if I want to know anything. We like the nurse and CNA.
4 StarsFull starFull starFull starFull starGray star
May 2018
They treat him pretty good. They are tolerant of his old mans crabby way sometimes. He has not complained about the meals. They are fine. He is eating more today. His taste buds are shot and he cannot taste much of anything. They have not called me at all.
5 StarsFull starFull starFull starFull starFull star
May 2018
They moved quickly to get him in there. They were very attentive to set up the appointment very well that I needed. My uncle really liked the PT person. The meals are good most of the time. I got POA and they were very pleasant with me not having POA before and told me how to be the POA and process. He likes the lady who runs the PT department.
5 StarsFull starFull starFull starFull starFull star
May 2018
They take good care of him and PT is very good. Some of the aides do not like what they do. They used to put the names on the board of who the nurse and aide is but not anymore.
3 StarsFull starFull starFull starGray starGray star
May 2018
There seems to be a disconnect between the nurses and they changed nurses often. The nurses could not get her medications right. She could not get to the rehab because of the confusion. She would ask for pain meds several times and would wait over 7 hours for the medication. One nurse ask her are you really in pain and she had a knee replacement. There were two nurses we had an issue with. Two of them were awesome. I would have to try and get a smile out of some of them. I tried to be nice. My mother had to share a bathroom with another patient and the toilet was dirty from the other patients health issues. She would have to wait for the toilet to be cleaned so she could use it. The food was not the greatest. I always had to ask them. We asked for a wheelchair before we left and the nurse said I had to ask social services for this and the nurse had an attitude with my asking about this. We liked the CNAs. My mother gave them both thank you cards with money in the cards for them!
4 StarsFull starFull starFull starFull starGray star
May 2018
He was there last year and the service has improved. The rehab therapy was excellent. We liked one of the nurses and an aide that cared for him.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everyone seem to know their jobs and the food was not bad either. It worked out well. They did a good job. It was very clean. The meals were excellent. They waited on me pretty good. They told me everything I needed to know. I liked the PT and OT therapists. They were all very friendly and courteous and did a good job.
2 StarsFull starFull starGray starGray starGray star
May 2018
There are one or two people who are highly rated. There was one person who would not call the ambulance. I had my own CNA call an ambulance. I was given wrong information from the nurse as well. This was a life threatening situation for my mother and she was put in the hospital. The other nurse said she would talk to the director of nursing there about the issue and apologized. The rehab therapy was fine. I have not had any contact with the staff and I had my own CNAs for her. The staff are very friendly. There were one or two people who always kept me informed.
4 StarsFull starFull starFull starFull starGray star
May 2018
I am pretty happy with it. It is clean. Sometimes they do not see the little things but when they see these things they take care of it. We like the head of rehab. We are happy with him.
4 StarsFull starFull starFull starFull starGray star
May 2018
The rehab and care is great. They are always mopping, it's very clean. She is not happy with the meals. She is getting food at is too hard for her to eat. They seem to take a little too long for her to get what she needs. I would recommend it with exceptions. If the person is very ill, I would not recommend it. They are not good at informing me and they say they do not know when the doctor is coming in. The nurses will not give me any information unless they check with the doctor first and I am the POA.
3 StarsFull starFull starFull starGray starGray star
May 2018
When they take her to rehab she only gets one hour and I want her to have more rehab. She needs be more active and out of bed. When they work with her they do a good job. She is not getting any OT. Some of the nurses are amazing. The cleanliness is fine. It could be kept a little cleaner. The food was good when I ate there today for lunch. My mom says it is good. I have to bother them all of the time. Their communication could be better. We like the LPN and I am writing to them about her. She is amazing going above and beyond.
5 StarsFull starFull starFull starFull starFull star
May 2018
They were excellent to my loved one there. She knew everybody there and she felt confident. The meals were excellent. Communication was excellent. We liked the owner of Villages!
5 StarsFull starFull starFull starFull starFull star
May 2018
The care is wonderful. They are very loving and accommodating. The place is clean. The food is very good. He is very happy. The are several aides, nurses, and therapists he really likes.
5 StarsFull starFull starFull starFull starFull star
May 2018
I'm very pleased with the people! I have been to other facilities before, and this is the best one! The therapists are wonderful! His PT and ST are wonderful! The nursing staff are very caring. They did a good job. The aide always takes very good care of him! All the CNA's have been wonderful! They're very friendly! They call me and leave me notes. I have been coming every day.
5 StarsFull starFull starFull starFull starFull star
May 2018
I think it is a good place. They are a very happy and a cordial place. I thought everybody was excellent. My husband has been in bed and at first he was able to get to the dining room and it is not their fault. He has another physical issue and they are working on this issue. The dining area was nice. The food was great and it is not as good now. The meals are dry. He does not like pork. He is not able to make good choices. His nurse had a good personality. She is fun with a good sense of humor. The CNA took good care of my husband.
4 StarsFull starFull starFull starFull starGray star
May 2018
My room was taken care of. If I needed something, they got it for me. I loved the people. When I went to therapy, besides having fun, I was learning. The way the occupational therapist showed me how to do the laundry, it didn't take long and I wasn't worn out. I was fine coming home. The therapists cared. The nurses made sure I had my medicine on time. They're really nice. I'm going to miss them. They do a good job with cleanliness. If I wanted extra towels, I got them. The floors were shiny. They're doing the best they can. They did pretty well. As I got better, we were more informed. The food is nasty. It tastes cheap, it's not healthy, and there's repetition. I think I had three really good ones, and that was about it. Last week, they did have a different chef. That person cooked fluffy pancakes. The omelettes were beautiful.
2 StarsFull starFull starGray starGray starGray star
May 2018
I just did not think the place was as clean as it should be or the service I received was that good. The physical therapy was very good though. The nursing care was mediocre. Some staff were good and some not so good. I was not happy at all with the meals.
4 StarsFull starFull starFull starFull starGray star
April 2018
They were good, but after 20 days, he had a lot of facial hair and seemed like he didn't get a shower for a while. They need to probably call more often to let me know of his status.
4 StarsFull starFull starFull starFull starGray star
April 2018
It is fine. I cannot say it is outstanding. They are doing their job and they are pleasant. The therapists are wonderful and he enjoys that. He has been very happy with the RN's. The meals are okay. We have to ask for everything. The communication could use a lot of work.
4 StarsFull starFull starFull starFull starGray star
April 2018
It is hard to get in touch with people. I wanted to schedule a progress report and it was confusing with who to go to. The food is questionable. He is pretty happy, but he is making a lot progress. The urologist popped in and asked how are you feeling and did not say much. The urologist should give more information on how my husband is doing. I have had them to ask them to remove the trash. My husband socks are black on the bottom. He is fine with the meals. Breakfast and lunch is fine but dinner could be improved. I look around to ask how things are. There is zero communication unless I chase the right person down for an update. The OT therapist is very pleasant and sweet.
2 StarsFull starFull starGray starGray starGray star
April 2018
They over-medicated my husband something awful. And now he has to be there longer. We have NEVER seen a doctor and could never discuss anything with him. I had to fight for everything with the staff. I had to ask them to do everything. There is need for improvement in that. They also need more staff. Physical therapy is phenomenal though! The therapists were very very good! Most nurses were good. Meals are good. Nobody kept his diet, so I had to just bring in food for him. He needs a lot of protein for his diet. And they give him very small portions.
5 StarsFull starFull starFull starFull starFull star
April 2018
He liked the place and enjoyed the people there. He met others there and it was positive for him. People ate together. He got to like the PT and he felt better after he left. It was very clean. When he left he hugged the staff members.
5 StarsFull starFull starFull starFull starFull star
April 2018
She loves it there. The girls are awesome and helpful. She does have some complaints about the food but who doesn't. When I call there they keep me informed. She likes one of the PT people very much.
4 StarsFull starFull starFull starFull starGray star
April 2018
It is okay. He still needs a lot of rehabilitation. He is very annoyed with the OT. I do not know why. One of the CNAs is really good. It is a nice and clean facility. As far as communication, they have not kept me informed on anything. The doctor is not there. I asked to have the nurse call me since I do not know what is going on with him.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everybody is so friendly and nice! The food is good, the place is quite clean! The head of the rehab was really great.
5 StarsFull starFull starFull starFull starFull star
April 2018
Of all of the places I have seen I think it was pretty good. I took the tour and was very impressed. She only has a few things she does not like. The cleanliness was very good. They were very good about keeping me informed.
5 StarsFull starFull starFull starFull starFull star
April 2018
It was a good facility and I got the therapy I went there for. It was very clean. The staff were all pretty good.
5 StarsFull starFull starFull starFull starFull star
April 2018
It's nice, though his room could be a little bigger. He is now walking without a walker! The rehab staff have all been wonderful! The nurses have also been very good. Many CNAs and nurses stood out to me. They always come in and check on my loved one. They have a living room, and it would be nice to get some recliners. I asked them to get one for him, and they got one.
3 StarsFull starFull starFull starGray starGray star
April 2018
I was not happy with the night time staff. It was very hard to get someone to come the room. It took 4 days to get the air conditioning fixed and I had to call to get it fixed. I requested to be moved and that did not happen. The rehab was excellent though. The PT staff members were excellent.
3 StarsFull starFull starFull starGray starGray star
April 2018
Their communication can be improved. I had the doctors office call me today saying that they've been trying to get a hold of them to schedule an appointment for her. Overall it's been fine though. It's been one of the best ones she's been in and she's been in several. They are very friendly and nice, they are doing their job. The only meal I have seen seems to be fine, but there is always room for improvement. They contacted me, but could still improve in that.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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