VILLAGES REHABILITATION AND NURSING CENTER (THE)

900 Highway 466
Lady Lake, FL 32159
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About Villages Rehab & Nursing Center

Philosophy

At Villages Rehab and Nursing Center, we believe healthcare goals are best met by putting people first. That is why the needs and preferences of each individual lead the way in how we provide care services. When it comes to your activities of daily living, we respect your personal schedules, tastes and habits and do everything we can to accommodate them. And of course, we actively encourage your participation in all decisions related to your medical and nursing care and your healthcare goals. Staff members from every department at Villages Rehab and Nursing Center work as a team to assist you in being as happy, safe, active, independent and comfortable as possible. We know that a good state of mind is essential to meeting your healthcare goals!

Description

Villages Rehab and Nursing Center is proud to bring the communities of mid-central Florida pioneering concepts in some of the best ways to make a stay in rehab a personalized and positive experience that promotes the health of the whole person. We are in close proximity to The Villages Regional hospital. Completed in 2013, Villages Rehab and Nursing Center boasts some amenities more akin to a posh resort than a skilled nursing facility. Patients at the Villages Rehab and Nursing Center have their own private rooms with a view, complete with Wi-Fi, a chef catering to their dietary whims and needs, a television, telephone and access to screened porches and patios with large grills for outdoor cookouts.

Clinical help

Therapy
Therapy provided: Physical, occupational, speech, acupuncture
Experts
Visiting professionals
Visiting physical therapist
Visiting occupational therapist
Visiting speech therapist

Amenities & Features

Patients accepted

Medicaid
Medicare
Age: Accepts residents under 55
Male
Female
Private Pay

Staffing

Languages spoken: English

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 4/5
Quality Rating: 0/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 2/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 7
Facility Related Incidents 0
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Lady Lake1 miles2
The Villages2 miles2
Wildwood8 miles1
Leesburg9 miles4
Eustis16 miles3
Altoona17 miles1



Reviews

Highest Newest Oldest Lowest
4 StarsFull starFull starFull starFull starGray star
January 2018
It's nice and clean and the food is very good. My loved one is getting good rehab.
4 StarsFull starFull starFull starFull starGray star
January 2018
I'd recommend this rehab. However there doesn't ever seem to be good communication. You never quite know who the nurse is or what the doctor says, but that is all facilities like this that have this problem. I think that my loved one does like the food, but she is picky.
5 StarsFull starFull starFull starFull starFull star
January 2018
They were very dedicated and on the ball.
4 StarsFull starFull starFull starFull starGray star
January 2018
The therapists all say he is doing very well. They do a good job of updating me on his progress. The rehab needs more nurses per patient. One nurse has 20 patients. I am not sure that my loved one is getting his meds on schedule, like he needs.
5 StarsFull starFull starFull starFull starFull star
January 2018
The friendliness and caring of the staff is great. Their dedication really stood out to me. My loved one was pretty happy with the food.
5 StarsFull starFull starFull starFull starFull star
January 2018
We loved them. The facility was very clean. They did a good job of keeping me informed about my loved one's care.
5 StarsFull starFull starFull starFull starFull star
January 2018
I like everything about it.
4 StarsFull starFull starFull starFull starGray star
January 2018
The therapy is really good, and I am pleased with it. I have not seen anything but the floor cleaned since I have been here. The meals are passable.
4 StarsFull starFull starFull starFull starGray star
January 2018
It's very clean. I've eaten there several times with my loved one, and she's had a number of really good meals.
4 StarsFull starFull starFull starFull starGray star
January 2018
The people that work there are great to my loved one. She has been giving them a hard time, and they handle it well. The cleanliness of the facility is very good. I tried the meals, and they are delicious. The only problem I had was that the phone in her room was not working, but I told them and they fixed it, and it has been working ever since. She is supposed to go to rehab at 10 a.m., but sometimes she doesn't go until the afternoon.
4 StarsFull starFull starFull starFull starGray star
January 2018
The aide made sure my loved one had everything he needed. It is very clean.
4 StarsFull starFull starFull starFull starGray star
January 2018
The staff is very competent.
1 StarFull starGray starGray starGray starGray star
January 2018
The overall care was not good. They never told my loved one what meds he was taking. They also put medications in a paper cup. He was taking narcotics, but they would just give them to him, and never monitored whether he took them or not. They never showed up for therapy on time, but when he did have therapy it was good. The meals didn't taste good. He wasn't on a pureed diet, but the food that was supposed to be firm was soft and looked like slop. No one ever told me anything about his care.
2 StarsFull starFull starGray starGray starGray star
January 2018
I went in late on a Friday evening, and the last pain pills I had were around 5 p.m. that day. Around noon the next day, I told the aide I needed some pain pills. An hour later, I still hadn't gotten them. Three hours later, they came to take to me rehab and I still hadn't had any pain pills. When I said something again, an aide brought me Tylenol, instead of the pain pills I had requested. The food was inedible. They didn't change my sheets. There was stuff on the floor they just walked right by. I would not go back there. They just did the bare minimum in everything.
4 StarsFull starFull starFull starFull starGray star
January 2018
Rehab was done very well. The responses of the CNAs were very good. The room didn't seem to be cleaned that often.
4 StarsFull starFull starFull starFull starGray star
January 2018
The staff members are wonderful. They are friendly and talk to us. They are absolutely wonderful. The people in PT and OT are very friendly and nice. The nurses and CNAs are very friendly and helpful. I would suggest that they take a look at the food. Some of the food is vastly overcooked, items like burgers. They also know that I'm on particular diet, and they don't stick to it. The staff members are doing their very best to keep me informed, but I am disappointed in my doctor. I have seen the doctor one time, and that was only for about 2-3 minutes. I would like for the doctor to come in and say that things are okay, things that are not okay, or what we need to spend more time doing.
4 StarsFull starFull starFull starFull starGray star
January 2018
I'd recommend this facility. As far as the food, the meat is hard to chew. The desserts are good. The meals aren't properly proportioned. The vegetable portion is very tiny.
5 StarsFull starFull starFull starFull starFull star
January 2018
The stay at the facility was nice. My loved one really didn't have much of an appetite, but a family member did eat there with him a couple of times and said that the food was really great.
1 StarFull starGray starGray starGray starGray star
January 2018
It has not been good. I've been having a hard time getting in touch with my loved one. I've tried for over a week to talk to someone at the nurses' desk and no one ever answers the phone. I've left my number with them four or five times and no one has ever called. If it wasn't for his neighbor I wouldn't know anything. No one is ever at the nurses' station. His caseworker has my number and I've only talked to her twice. She said that she would keep me informed and she hasn't. My loved one is so incoherent and nobody is helping him. It's neglect and lack of communication. If they aren't answering the phone for me then what are they doing to him?
4 StarsFull starFull starFull starFull starGray star
January 2018
The aides are excellent. We are very pleased with with the aides and the nurse care. They have neglected to provide me a copy of the medication list that they have my loved one on. When we first arrived we had to request that the bathroom be cleaned. The food there is not home cooking, but my loved one is eating okay. We went in for Christmas Eve dinner, and it was sad. They were not prepared. They weren't aware that family was showing up. The only conversations I have had is with the case worker, no one else has called me.
5 StarsFull starFull starFull starFull starFull star
January 2018
It's clean. They could do a little better with the meals. They're a little bland. They don't really keep me informed. I finally saw a doctor after being here for three weeks.
3 StarsFull starFull starFull starGray starGray star
January 2018
I have a hard time getting anyone to answer my questions. My loved one wasn't doing well and I didn't get the answers I needed. I think they do a good job cleaning up.
4 StarsFull starFull starFull starFull starGray star
January 2018
They were a little understaffed due to the holidays, but my loved one was pleased with the PT and the OT.
4 StarsFull starFull starFull starFull starGray star
January 2018
Villages has been great. Everybody tries to satisfy you.
3 StarsFull starFull starFull starGray starGray star
January 2018
I would recommend them only for rehab but not if the patient is sick. Therapy was awesome. They didn't do a good job to make sure my loved one was getting the proper nutrition or getting to the bathroom. They also weren't on top of her infection. The nurses weren't paying attention to her or her well-being. She kept being given foods her body couldn't tolerate.
5 StarsFull starFull starFull starFull starFull star
January 2018
My loved one's nurses always make sure he has what he needs. They haven't cleaned his rooms as much, but the common areas are cleaned. His bathroom and room could use a good cleaning. Desserts are his favorites, the portions are smaller, which is a good thing.
5 StarsFull starFull starFull starFull starFull star
December 2017
I'd recommend Villages!
4 StarsFull starFull starFull starFull starGray star
December 2017
I'd recommend Villages Rehab to a loved one.
5 StarsFull starFull starFull starFull starFull star
December 2017
They listen to my loved one and work with him. He has spoken so highly of everyone at the facility. I am amazed at the cleanliness of the facility. Everything from the bathroom to his room is kept up good. He liked the steak he got during Christmas time, he just raved over it. His favorite meal is the beef tips and gravy. Everything I ask, they answer.
4 StarsFull starFull starFull starFull starGray star
December 2017
They're pretty good so far. It's very clean, and when the staff is available to the people they are very attentive, but they are spread very thin. The food is good. My loved one really enjoys the PT, it really energizes her instead of wiping her out. The nurses are very good but understaffed. One of the CNAs goes above and beyond with my mom. Even when he's not on her floor, he'll make sure to stop by at mealtime to ensure that she's getting the help she needs to eat and get someone on her floor to help her if they're not already there. I haven't had any surprises, for example, a psychiatrist was on the floor and a nurse thought it would be a good idea for him to see my mom, but she called me first to let me know and make sure it was okay.
3 StarsFull starFull starFull starGray starGray star
December 2017
I don't get as much feedback as I'd like and they let my loved one escape into the parking lot in his wheelchair by himself. He's been there over a week and I have not yet met his doctor. Several days I've been there for six or more hours and nobody comes into his room.
3 StarsFull starFull starFull starGray starGray star
December 2017
My loved one had a wonderful rehab nurse. We found the rehab kind of slow as far as the rehabilitation, the occupational rehab was slow. The doctor never saw my loved one while he was there, and he needs care. The staff would just say that the doctor looked at the charts. Some of the food was good and some of it was not. The CNAs were very good and the nurses were okay. It was like pulling teeth to getting any information. I would ask about the lab work and they wouldn't give me any information. It took them a few days to get him discharged once they decided he was ready to go, which ended up meaning he was discharged on Christmas, which was an inconvenience for us.
4 StarsFull starFull starFull starFull starGray star
December 2017
My loved one has been in a lot of rehabs, and this one is the best.
3 StarsFull starFull starFull starGray starGray star
December 2017
There are some really great CNAs on day shift with some of the best personalities. The front desk is great. My loved one has issues with the 3rd shift. The don't give his medications on time, they respond very slowly, and the CNAs are nasty to him at night. The meatloaf was really good and the pork chop over noodles was absolutely delicious. The kitchen and dining area could be cleaner, and we called about the cleanliness.
4 StarsFull starFull starFull starFull starGray star
December 2017
Everything is good so far, and everyone is very helpful. It is institutional food. They keep my loved one well informed, and then she relays it to me.
5 StarsFull starFull starFull starFull starFull star
December 2017
My mom likes it at Villages!
5 StarsFull starFull starFull starFull starFull star
December 2017
My loved one enjoys the therapist. Also she really likes her nurse. It's clean and very nice. She complains about the food, but I think it's pretty good. I talked to the unit nurse last weekend. I had to seek them out for information, but I don't see that as a bad thing.
5 StarsFull starFull starFull starFull starFull star
December 2017
Overall I'd recommend Villages. I haven't eaten in two days because the food is not that great.
2 StarsFull starFull starGray starGray starGray star
December 2017
The bed seems old. It creaks a lot. The mattress fits the bed when it is flat, but it doesn't fit the bed when it is in the sitting position. Some of the nurses are very good. Sometimes the therapists don't stay to see if the patient is doing what they are supposed to be, they just set a timer and go to the next patient. The place is filthy. The cafeteria has the same placemats there day after day. They clean the table, but the placemats are dirty, they put the glass face down on the dirty placemat. The soda or juice machine is rarely cleaned. The meals are terrible. I have been bring my loved one food. It is not appealing.
5 StarsFull starFull starFull starFull starFull star
December 2017
Everything was good. The facility seemed pretty clean to me. One of the cleanest facilities I've ever been in. My loved one didn't like the food. The pizza was so hard that she couldn't eat it, and I wouldn't feed it to my dog.
5 StarsFull starFull starFull starFull starFull star
December 2017
I think it's been a great experience. They are all very nice, friendly, and concerned. If it wasn't for the therapists, my loved one probably would never move. It's cleaner than my house. I haven't heard any complaints about the food. When I've called, they've given me the information that I needed.
4 StarsFull starFull starFull starFull starGray star
December 2017
The facility is kept pretty clean. The meals are fine, it's institutional food. They listen but I'm not sure that my concerns are being addressed.
5 StarsFull starFull starFull starFull starFull star
December 2017
I liked the soup and the oatmeal that they served during breakfast. They do very well at keeping me informed.
2 StarsFull starFull starGray starGray starGray star
December 2017
I think they've got a great staff, but they're just understaffed. I'm not real impressed. I'll be glad when my loved one moves. The therapists are pushing him and keeping him busy, and I've seen improvement. The nurses are great, just not enough of them. I think they're overworked. The cleanliness is adequate. He's eating well, can't complain. I get calls and information.
5 StarsFull starFull starFull starFull starFull star
December 2017
Everything is almost perfect.
4 StarsFull starFull starFull starFull starGray star
November 2017
The facility is very clean and the nursing staff is friendly. They are very quick at responding to my loved one's needs. The facility is very clean. The soups are good. I would say the communication is not bad, but there have been a couple times that we had to ask them about a prescription. We had to ask multiple times for them to check to see if they can get it added on.
5 StarsFull starFull starFull starFull starFull star
November 2017
I'm a vegan so I can't rate the food that high.
5 StarsFull starFull starFull starFull starFull star
November 2017
We were recommended by the hospital and my loved one is happy as a clam. The food is good, the only thing he said is that something is wrong with the TV.
5 StarsFull starFull starFull starFull starFull star
November 2017
The people, like the nurses and aides, have been good. I have not found anyone that wasn't good and happy. They have not called me with information, but I go out there three times a day. They let me know when I'm there if my loved one is doing good and update me.
4 StarsFull starFull starFull starFull starGray star
November 2017
There is a therapist that thinks you have to do it her way versus the others that say "do what you can do." The second shift nurse doesn't do her job properly. I've only seen a cleaning person twice in a week, but my room is clean.
5 StarsFull starFull starFull starFull starFull star
November 2017
It was a good experience. I would recommend better choices of food. They were very good at keeping me informed.
2 StarsFull starFull starGray starGray starGray star
November 2017
My loved one was having a bunch of problems in the ward she was in, her bandages weren't changed every day as ordered and she got an infection, so they moved her to a new room. The attendants were quite rude.
4 StarsFull starFull starFull starFull starGray star
November 2017
I'd recommend Villages!
5 StarsFull starFull starFull starFull starFull star
November 2017
The therapy has helped my loved one get stronger. The food is very good, she likes everything. Ice cream is her favorite. I've met everyone and followed her care. They call if there's anything different, they are very good at communicating with me.
5 StarsFull starFull starFull starFull starFull star
November 2017
I was very pleased with my loved one's stay there, though the food left a little bit to be desired.
4 StarsFull starFull starFull starFull starGray star
November 2017
So far so good, the only thing is that on the weekend the staff seems limited, so we have to go and help. My loved one really enjoys the meals.
4 StarsFull starFull starFull starFull starGray star
November 2017
The social worker helped us with everything and the nurses have been very attentive. It'd be nice if they had diabetic meals.
5 StarsFull starFull starFull starFull starFull star
November 2017
I'd recommend Villages Rehab to a loved one!
5 StarsFull starFull starFull starFull starFull star
November 2017
Everyone seems very anxious to help you. I recommend the place. I'm not used to this type of food though, you either get chicken or pork, and the chicken is dry and the pork is tough. They start cooking the veggies at breakfast and serve them to you at dinner.
4 StarsFull starFull starFull starFull starGray star
November 2017
It's generally clean. The food is okay, but it could be better.
3 StarsFull starFull starFull starGray starGray star
November 2017
There was so many things that could have been handled better, to where he would have had more of a chance. I feel like we could have gotten his strength back if that was done. Social service dept was excellent, and the doctor, too. He loved the food and the communication was wonderful. One particular CNA was really good and did good at following up with us. One of the housekeepers did a really good job, he called him his angel. The maintenance worker did everything he could to help us too.
5 StarsFull starFull starFull starFull starFull star
November 2017
They are outstanding. It’s like a spa not a rehab. If something were to ever happen to me I would go there. They have an interest in you, they have a heart, they don't do it just for a check or job. This is the first time my loved one has been in a rehab and it's been great. Everyone in the therapy department is so nice that you don't mind doing what they ask you to do. She loves the food.
3 StarsFull starFull starFull starGray starGray star
November 2017
The therapy and the food was really good. They have very good soups, I had a few different ones. I would like for them to communicate with me a little more. The CNA and nursing service need improvement.
5 StarsFull starFull starFull starFull starFull star
November 2017
I would give the facility a 5/5. Everything is very neat.
4 StarsFull starFull starFull starFull starGray star
November 2017
The therapist was excellent, I'd recommend Villages. However the night times were very noisy, if staff came into the room they'd be talking like it was the middle of the day, playing the radio and singing along. I haven't slept much. In the morning while we were getting breakfast, no one offered beverages, we just sat there and sat there. Some meals were good but some were pretty gross.
4 StarsFull starFull starFull starFull starGray star
November 2017
Therapy has been good. There are not regular nurses. There is one nice nurse who is phenomenal. She is not replaceable and goes above and beyond for him. They clean every day. Some of the food is good and some is not good. They made him a special meal list for him.
4 StarsFull starFull starFull starFull starGray star
November 2017
I would recommend Villages to a friend, although it’s hard to get information. The doctor comes to see my loved one and tells her the feedback and updates, but she can't relay that information to me very well. Then when I contact them, it takes a while for them to get back to me. She says that the food is very good, she loves the breakfast.
5 StarsFull starFull starFull starFull starFull star
November 2017
I'd recommend this rehab. My loved one goes to therapy five days a week and I have noticed some improvements. The nurses weren't changing his dressing enough but now it's under control. I don't think it was their fault, just lack of communication and being on the same page with each other. Nobody comes in and check in on him but they have been more than responsive and very accommodating. There has been dirty linens, no trash cans were emptied, and there was stuff on the floor. They give the correct meals according to his diet. He needs help cutting up his food and they are very helpful. He enjoyed the pork chop dinner. I'm up there every day, and if I do ask questions they tell me.
4 StarsFull starFull starFull starFull starGray star
November 2017
I'm satisfied with the care that my loved one is getting. The therapist is aggressive and that's very good, I've noticed an improvement. There is a lack in communication amongst the staff. I have not seen or heard of them giving her a bath. Everyone is friendly. They change her linens and sweep the floor. When I call and ask questions they answer.
4 StarsFull starFull starFull starFull starGray star
October 2017
I have been receiving occupational and physical therapy, it's going good. I'm able to move around more now. The nurses are excellent during the day and on weekends. The night nurses are good but not as great. The food is good and they provide great portions.
4 StarsFull starFull starFull starFull starGray star
October 2017
OT & PT have both been exceptional. They were good helping creating goals and hitting my goals. Their initial observations and assessments could have been better explained to/discussed with me. It would be nice if they were more consistent with when medications are given. No one told me what medication I was getting and why I was getting it except two nurses. There are two events that they have that I really like. They have an ice cream night with fresh ice cream and they have a happy hour, where one day a week, they give you a glass of wine/ a beer and snacks. Wi-Fi service and telephone service are not adequate. The facility is not very clean. They could mop the floors. The walls need painting, they are beat to death.
4 StarsFull starFull starFull starFull starGray star
October 2017
This is my third or fourth time coming back, and I wouldn't come back if I thought they were bad! They provide music and activities. The food is decent. There is one nurse that helps my loved one a lot. She feeds him and right after eating and keeps him on a routine and I think if people did that, it would help him. The therapist keeps me updated, but nobody else gives me information about his health. If I ask they give me feedback but they don't break it down.
4 StarsFull starFull starFull starFull starGray star
October 2017
Rehab is good and my loved one is improving. Communication could be better from the facility.
4 StarsFull starFull starFull starFull starGray star
October 2017
I was able to preregister before I came here which made the processing a lot easier. I do have a suggestion, their electric hospital beds are very noisy, no matter what position it’s in. I started therapy and I go six days a week. They are very nice and patient with me. Sometimes the room is a bit crowded. The nurses have been very good. Occasionally the CNAs have been a little shorthanded and they get a little overloaded at times. Overall the facility is in good condition. The food is good.
5 StarsFull starFull starFull starFull starFull star
October 2017
Everything was good!
4 StarsFull starFull starFull starFull starGray star
October 2017
Therapy went pretty good. The nurses could have responded faster when I called. The staff were friendly and talked to me throughout the day. They changed my sheets and emptied my trash. The food wasn't that tasty. The nurses and doctors didn't communicate with me about my health.
5 StarsFull starFull starFull starFull starFull star
October 2017
Rehab is going very well. I love the variety of exercises that therapy offers. The nurse care has been very good, but there was a couple whose attitude isn't so nice. The staff there is really considerate. They are very nice girls. The facility is mostly very clean, but they don't seem to clean the floors enough. They clean the floors every other day, but I think they should clean them every day. The windowsills and curtains also get pretty dusty. The meals are very good. The pork chops and the soups that they serve are really good. They keep me informed every day, they come in and tell me how I'm doing.
4 StarsFull starFull starFull starFull starGray star
October 2017
Everyone is very caring there. Everyone on the staff greets you and is friendly. There are some frustrations though. My loved one never knows when they are going to come get her for therapy. There is a set schedule, but they don't really keep to it. There is never a set time for medication. They don't keep the room or the bathroom clean and I have never seen them do the floors, but they do empty her trash and change her sheets. The food could be served hotter and in a timely fashion. You have to wait a long time to get your food. Dining isn't pleasant.
5 StarsFull starFull starFull starFull starFull star
October 2017
My loved one likes it very well. Everything sounds good when I talk to him on the phone. I haven't heard him complain. He has therapy once a day, and according to him it is very good. He's a little sore but he's moving around. The nurses are keeping him clean, getting his pills on time, and are very friendly. He didn't care for the french toast because they don't have REAL maple syrup. We're from Vermont so we know what real maple syrup is. But he was able to get oatmeal instead.
4 StarsFull starFull starFull starFull starGray star
October 2017
There is an issue with the nurses in that when my mother needs to go to the restroom, she has to wait a while.
5 StarsFull starFull starFull starFull starFull star
October 2017
Its a beautiful place. At first, my dad wasn't getting enough therapy. One of the nurses is really nice and on top of things, but a lot of them are too relaxed and comfortable there. I asked the nurse if my dad has received a treatment, and she responded by saying, "He didn't ask for it." He won't remember to ask for it, which makes me believe that he doesn't get treated properly. I feel like I'm a supervisor, I have to always call up there. He isn't suppose to have dairy and then someone walks in with two scoops of ice cream. For whatever reason it's not charted that he can't have dairy. He is a fall risk and I ask that he eats in the common area so he won't fall because people can see him and next thing I know he's back in his room. They just don't follow through. The social worker is really nice. It's spotless, it's a beautiful facility. I know he doesn't like the food. I haven't even spoken to his doctor at all, I don't even know who he is. I would love for him to call me. I haven't gotten any reports. I have to call.
5 StarsFull starFull starFull starFull starFull star
October 2017
The rehab therapy is perfect. Everyone has been very nice and kind and caring and professional. If my husband doesn't like the first choice for meals, they will bring him something else, and if he doesn't like that they will try again.
5 StarsFull starFull starFull starFull starFull star
October 2017
They looking after my sister's daily needs. She was there once before and I was satisfied with her care. She hasn't complained about the nurses, so I assume they are attentive. The bed looks clean. Everything else looks pretty clean, too.
5 StarsFull starFull starFull starFull starFull star
October 2017
I have been very happy with the facility. My loved one has been doing physical therapy for a couple hours a day and they've just now started on him walking. I want them to get him walking more. I have very been really pleased with his progress. The nurses and staff have been a delight to help him. It's clean. He hasn't made any complaints on the meals. As far as them keeping me informed goes, they're not so good, but if I ask they answer my questions.
3 StarsFull starFull starFull starGray starGray star
October 2017
The therapy is tough on my husband. They push him, but they are doing what they have to do. It's good. The aides should have a little knowledge of the patients to be able to handle them with care, because they can be a little rough. They don't change the sheets too often. The trash is taken care of. The food has this seasoning that has something in that my husband doesn't care for. And it comes out a little dry.
5 StarsFull starFull starFull starFull starFull star
October 2017
My sister doesn't like her special diet, but I think the meals are fine.
4 StarsFull starFull starFull starFull starGray star
October 2017
I was discharged with no medications and that was my beef. Other than that, the care was great. All the staff were as sweet as can be, except for the discharge nurse. The meals were very good.
3 StarsFull starFull starFull starGray starGray star
October 2017
It was okay overall. The rehab was good. You have two people using the same bathroom, and every time I had to use it I had clean the toilet. I felt like a janitor. That was the worst. The food was pretty good. When I was being discharged, it took two days to get my medications called in.
5 StarsFull starFull starFull starFull starFull star
October 2017
Everyone is wonderful and the care is excellent. The therapy is fantastic, my loved one is making great progress. He is very happy with the food.
5 StarsFull starFull starFull starFull starFull star
October 2017
My loved one likes it there. The nursing care is good.
4 StarsFull starFull starFull starFull starGray star
October 2017
Sometimes my loved one likes the meals and sometimes she doesn't.
4 StarsFull starFull starFull starFull starGray star
October 2017
I got great care and everyone did a good job. I liked the therapy. The food is good.
5 StarsFull starFull starFull starFull starFull star
October 2017
It's the best place I could ever ask for. It's wonderful here. The therapy is great, they are amazing. The nurses are amazing, I can't say enough good things. The aides are unbelievable. When I call, two of them come instead of just one. All the staff is so kind to everyone. Everything is wonderfully clean.
4 StarsFull starFull starFull starFull starGray star
October 2017
Therapy is wonderful. They are making sure that Papa is building a little bit of his strength up. His aide takes such good care of him, and makes sure that he shaves, eats, and is well taken care of. They are very good at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
October 2017
I'm very happy with them. The air conditioner went out in my loved one's room and it took three days just to move her. Other than that everything was fine. Some of the nurses have been absolutely excellent. They keep everything VERY clean. Every once in a while they would give her the wrong food. They are pretty straightforward with me, though I would like for them to keep me more informed about my loved one's medication.
5 StarsFull starFull starFull starFull starFull star
October 2017
My loved one has been receiving excellent care there. The facility is nice, the people are nice, I'm very happy to have her there.They are doing a good job taking care of her. She has a wonderful tech/CNA, she takes really great care of my mom. It looks like she's living in a hotel. She is a very picky eater, so if she doesn't eat they are serving, they will offer something until they find something that she can eat. I was very impressed by that.
4 StarsFull starFull starFull starFull starGray star
October 2017
They kinda left my loved one in her room when she could have been out mingling. My loved one had no complaints about the food. No one never really told us what was going on, there wasn't an assigned person to talk to us.
5 StarsFull starFull starFull starFull starFull star
October 2017
We have had a very good experience.
5 StarsFull starFull starFull starFull starFull star
October 2017
The people are very nice and very helpful. The rehab is not going fast enough. The meals are very good. I'd like more open communication.
5 StarsFull starFull starFull starFull starFull star
October 2017
My loved one really like the pork chops and mashed potatoes.
3 StarsFull starFull starFull starGray starGray star
October 2017
The overall communication at the facility could be better. The facility is pretty clean but they could clean more. They could improve on the meals. As far as keeping us informed, we have to ask them how she is doing, but when we ask they tell us.
3 StarsFull starFull starFull starGray starGray star
October 2017
Overall there are some things that are good and some things are bad. They don't answer the call light at night. The rehab therapy is very good. I have no complaints. The therapists are very nice. The nursing staff is slow to respond. The staff cleans my room all the time, I have no problem with that. Sometimes I don't like the food, but they do offer substitutes.
4 StarsFull starFull starFull starFull starGray star
October 2017
It's been great. Everyone has been delightful. They're not very good at keeping me informed about my loved one's care.
4 StarsFull starFull starFull starFull starGray star
October 2017
The staff care was very good! I was pleasantly surprised because the facility doesn't smell, it's very clean.
4 StarsFull starFull starFull starFull starGray star
September 2017
I don't always get the information I need or they don't know what I'm asking.
4 StarsFull starFull starFull starFull starGray star
September 2017
I wish that I would have had more therapy because I would get bored. The staff was very pleasant. The meals were okay.
4 StarsFull starFull starFull starFull starGray star
September 2017
They could do better at keeping me updated.
2 StarsFull starFull starGray starGray starGray star
September 2017
We are having some issues with the night nurses, particularly how they are speaking to my loved one. I have brought it up to the staff and hopefully they do correct it. The food is not edible. They are pretty good with calling me and giving me updates such as changes in her medication.
4 StarsFull starFull starFull starFull starGray star
August 2017
When we first got there, it wasn't very clean or nice, but they've really beefed up everything in the past couple days. They're really cleaning the place up. And my husband said they come in every day to mop his floor. My husband also says he's not coming home, because the meals are too good at Villages.
4 StarsFull starFull starFull starFull starGray star
August 2017
Our only complaint is that the bed was a little small for my loved one. Everything else was great! The rehab therapy services are excellent, and the nurses are fantastic.
5 StarsFull starFull starFull starFull starFull star
August 2017
My mom doesn't like the meals but overall I would recommend to a friend.
2 StarsFull starFull starGray starGray starGray star
August 2017
The experience has not been very good. The nursing care is not good at all. The facility not the cleanest. The food is terrible. I would still recommend Villages Rehab and Nursing Center to a friend.
5 StarsFull starFull starFull starFull starFull star
August 2017
The facility is very neat and clean.
5 StarsFull starFull starFull starFull starFull star
August 2017
I would say it's 5/5, I think my loved one would say 4 or 3. He's had some bad experiences with a CNA. I would say he has had excellent care for the most part. In my experience of being my loved one's caretaker, I have been in about just about every rehab in the area, and Villages is definitely the best.
5 StarsFull starFull starFull starFull starFull star
August 2017
My loved one likes it there. And she likes meals.
4 StarsFull starFull starFull starFull starGray star
August 2017
Overall, the rehab is good. They certainly treat my mother well, their treatment of patients is very good. It was more as a family, we felt a little less that we were part of the discussion. The receptionist was very nice. Staff friendliness wasn't so good; some of the nurses were really difficult, many were nice but some were difficult. The food was quite fine. We had some difficulties with nursing staff in terms of getting information and being helpful, was very difficult to get information at times, which was pretty universal.
5 StarsFull starFull starFull starFull starFull star
August 2017
My loved one would probably rate it a little lower because she wants to go home, but they are doing a great job!
5 StarsFull starFull starFull starFull starFull star
August 2017
They have an hour of each therapy versus 30 minutes at other places. The people don't push my loved one beyond his capabilities, but make it fun to try and reach his abilities that he's kind of forgotten about. This was a welcome surprise and he's feeling much better. There is one grump aide, but everyone else has been marvelous and gone above and beyond. They just really extend themselves.
4 StarsFull starFull starFull starFull starGray star
August 2017
I find it difficult that my husband does not have a set PT person every day. He has a different person every day, and he never knows when that person is coming, so he's just left sitting and waiting. He doesn't have a set schedule, and that's disconcerting to him.
4 StarsFull starFull starFull starFull starGray star
August 2017
The facility is very short staffed.
4 StarsFull starFull starFull starFull starGray star
August 2017
The therapy was very good. Sometimes it is hard to find the people you have to talk to, but I understand they are busy.
4 StarsFull starFull starFull starFull starGray star
August 2017
The nurses were very helpful in giving me information.
3 StarsFull starFull starFull starGray starGray star
August 2017
They have been taking good care of my loved one.
3 StarsFull starFull starFull starGray starGray star
August 2017
I would recommend to a friend.
4 StarsFull starFull starFull starFull starGray star
August 2017
It's a nice place. Everything is pretty good. My wife enjoys the therapy and they seem to be doing a good job. The nursing staff are doing the best they can. The place is clean.
3 StarsFull starFull starFull starGray starGray star
August 2017
The people that are caring for my wife are pretty good, but there's no communication. I've had to make so many phone calls. When my wife was discharged from the hospital, it was in the evening, and there were no discharge papers. The nurses at the rehab say they've not been able to get through to the surgeons, even though when I called myself I was able to get through. They weren't giving her therapy over the weekend, and I asked why not, because that's why she's there, and they claim it's because they're used to treating people with different insurance than ours, who only get therapy five days a week. I talk to the nursing staff about the therapy, and they don't know anything.One hand doesn't know what the other hand is doing. Therapy staff left my wife in a wheelchair for hours, and the nursing staff hasn't been trained sufficiently to transfer her to the bed or a chair themselves. The people that come in to change her and bathe her and give her her pills are doing fine. They're nice people. But the rest of them, it's very frustrating.
3 StarsFull starFull starFull starGray starGray star
August 2017
They could use some work on communication.
5 StarsFull starFull starFull starFull starFull star
August 2017
The food could use improvement. I would recommend to a friend.
5 StarsFull starFull starFull starFull starFull star
August 2017
I'd recommend Villages Rehab and Nursing Center.
4 StarsFull starFull starFull starFull starGray star
August 2017
The nurse is great, if it was not for her I would have taken my husband out. The CNA was terrible. There was no remote on the TV. We know they are busy and they can not always come in, my husband tried to do everything himself, but I wish they would do more. The food is terrible. We have to keep the door closed because the workers yell at each other and slam doors.
4 StarsFull starFull starFull starFull starGray star
August 2017
It has been great.
5 StarsFull starFull starFull starFull starFull star
August 2017
I would rate my experience 5 out of 5!
2 StarsFull starFull starGray starGray starGray star
August 2017
The staff put my loved one in the dementia section when she doesn't need to be, which has made her very depressed. We also have an issue with the fact that her close family, her daughter and son, are not listed as primary contacts. My loved one does like the therapist. We had to get medication straightened out because they consistently had her on the wrong dosage. We were upset because we couldn't get a hold of the social worker, the staff, or anyone else to help us in this process. Her daughter even had to move her out herself, which was very frustrating for her.
2 StarsFull starFull starGray starGray starGray star
August 2017
My loved one did not get not much attention in the first few days. The bathroom especially and the cleanliness of the room was not good. They just moved her into a better room yesterday. The therapists are attentive. It took several days to get the medication right but now it's better. They are pretty good about keeping me informed. Overall I would still recommend to a friend.
1 StarFull starGray starGray starGray starGray star
August 2017
They need to work on a lot of things. Some of their nurses are not that good. There are a few good nurses. More cleaning is needed.
2 StarsFull starFull starGray starGray starGray star
August 2017
They could improve on everything. I have to tell them to do stuff or ask for stuff for things to get done. When we checked in the TV did not work, they told her she couldn't have it. The nurses come in and say they will be right back and they do not come back for an hour.
3 StarsFull starFull starFull starGray starGray star
August 2017
I am on a specific diet and there is not a single thing I can eat here, my family has to bring all of my meals. I was here for a week before I saw a doctor. I've spent a week trying to get a prescription filled for an infection which has been very uncomfortable.
1 StarFull starGray starGray starGray starGray star
August 2017
The experience has been horrible. It's nothing is like what they say online. The taste of the food is terrible and they reuse food over and over and put a different name. Breakfast is wonderful because I can get cereal out of a box.
4 StarsFull starFull starFull starFull starGray star
August 2017
I would recommend Villages Rehab and Nursing Center to a friend.
4 StarsFull starFull starFull starFull starGray star
August 2017
I would recommend!
5 StarsFull starFull starFull starFull starFull star
August 2017
I think the CNAs do a great job. My husband doesn't really like the food that much.
3 StarsFull starFull starFull starGray starGray star
August 2017
The nursing staff is so-so. They need to listen to what the patient needs.
1 StarFull starGray starGray starGray starGray star
August 2017
I have very little nice to say about this place. Outside the PT, they have many, many problems. Everybody tells you one things and does something else. Or they do nothing.
3 StarsFull starFull starFull starGray starGray star
August 2017
The CNAs are very attentive, we're happy with them. The therapy is absolutely exceptional. The therapists are very good.
4 StarsFull starFull starFull starFull starGray star
July 2017
It's all new to us, but it seems to be going alright. My mom is enjoying the soup, but she says some of the other stuff is not that good. I feel like no one really talks to me unless I talk to them.
4 StarsFull starFull starFull starFull starGray star
July 2017
Some of the meals are good, others my loved one doesn't particularly care for. The staff do answer questions, but they don't give me reports.
3 StarsFull starFull starFull starGray starGray star
July 2017
I do not think they have enough staff, and they could use a lot of work on communication.
3 StarsFull starFull starFull starGray starGray star
July 2017
I was very pleased with the rehab therapy. The nurses weren't giving her as much attention as she thought she needed.
5 StarsFull starFull starFull starFull starFull star
July 2017
My father loves all of his nurses. They could improve on cleaning the floors, the bathroom, and the shower. The food is okay. They don't keep me informed unless I ask.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everything done by the staff and the facility seems to be terrific. They seem to have little fairies come in to clean all of the time. I appreciate my loved one's main nurse, and if she is not there, the other nurses are fine, but not familiar with his history. They do not know he needs his pain medicine every so many hours. His CNA is marvelous. She is very soothing and understanding.
5 StarsFull starFull starFull starFull starFull star
April 2018
The nurses and people that were taking care of everything were good. The therapy was very good. The staff was very friendly. They served too much chicken. Sometimes communication was really good, but sometimes they wouldn't tell me anything.
3 StarsFull starFull starFull starGray starGray star
April 2018
They are late at getting medicines to my husband, and there is not enough help. They are always late when they answer call bells. The physical therapy is excellent. Although people are on the computers all the time, no one knows who does things with paperwork or administrative things. They have 20 patients to one nurse, which is ridiculous. I would recommend this place for rehab, but nothing else. One nurse argued with me that my husband doesn't need his medication because it's not on his file, so I have to give him his medication myself. I keep contacting them to put it on his file, but it never gets done. They serve the worst food I have ever seen. They serve greasy soups, and they don't do diets for my husband's condition there. He has choices, but they are very small, and very small portions. The food you can't cut through at all. I have to come to them for information. I found the occupational therapist with a mask and quarantine suit on in front of my husband's room, and I had to ask why all of that was necessary! I would love them to tell me when they diagnose him with conditions and medical issues.
4 StarsFull starFull starFull starFull starGray star
April 2018
I like the cleanliness of it. I think they're working hard on the patients to get them back to mobility. One of the therapists is friendly. He tells you what's going on and how the patient's doing. He answers your questions. The meals don't look very good to me, but my husband's eating them.
5 StarsFull starFull starFull starFull starFull star
April 2018
I talked to the owner, and everyone all the way down the line. It's the best medical facility that I've ever been in. I would recommend it over any facility I've ever been to in last 10 years! Everything is good. I'm easy to please, but not easy to impress, and I am very impressed. The whole staff is wonderful, top to bottom.
4 StarsFull starFull starFull starFull starGray star
April 2018
My loved one is getting good care, usually at my suggestion. They are not proactive. I expected more than what we are getting. The staff are all very sweet. I have suggested the doctor should be called, and they did this. They make a great effort to keep it clean. They try everything to help my loved one eat. Sometimes, I find out things after the fact.
4 StarsFull starFull starFull starFull starGray star
April 2018
The physical therapy people are great. They have done a great job with my wife. They have only one recliner in the room for when a spouse is staying the night. It wasn't comfortable to sleep in when I needed to stay the night with her. The nurses and aides are great. They've all been very polite and very nice. It’s cleaner here than the hospital was. The food is not too good. The people serving are good. The menu could be updated. They have only two choices for salad dressing. Foods are bland. Communication with us is good. They gave me a 20-page document explaining how things work here, and they call me. There was a mix up with the pharmacist with medications, though, so there could be better communication between the staff.
3 StarsFull starFull starFull starGray starGray star
April 2018
The custodial care is good. The social involvement is good. The rehab is good. Where there is a lot of concern is the medical attention. There was poor communication between the nurse and the doctor. It has been resolved. The nursing care is good but could be better. The food is good and the service is individualized but highly inefficient. Time-consuming labor-intensive serving of food. Communication is where there is a weakness.
5 StarsFull starFull starFull starFull starFull star
April 2018
It's beautiful, inside and out. The people are great there. Everyone is friendly, pretty much. The cleanliness is good. The communication is good.
5 StarsFull starFull starFull starFull starFull star
April 2018
I could never say enough good things about the staff, the dedication, the cooks, everybody. They're wonderful. One of the nurses and one of the therapists are superb. The staff all are. My husband likes the meals. He likes the soups. We might have a problem with communication. We don't hear from the doctors. They see my husband, but I do not know their opinions.
2 StarsFull starFull starGray starGray starGray star
April 2018
They let my loved one fall out of bed. He had an accident in his pants, and he waited an hour. The food was not that good. The CNA's were rude, and some were good. The nurses were good. The therapy was very good. The people at the front desk were friendly. The head of nurses was friendly. The meals were the pits. The dining room was clean. My loved one said the best thing they had was the soup. The first time, they did not inform me, but I raised a little Cain and then they were really good. The one time he had an outside appointment, they did not call me.
5 StarsFull starFull starFull starFull starFull star
April 2018
I loved this place and I would not go to any other place. I had a great time. I got along with the people and played bingo. Everything is very clean. They need to upgrade the food.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everything that needs to happen always happens there. We were there before, and that is why we went back a second time. It is very clean. I have not heard my loved one complain about any of the food. We had a little problem the other day. No one knew where she was, and she was at the doctor's office. They could not find her. They always knew where she was in the past.
5 StarsFull starFull starFull starFull starFull star
April 2018
It was really good. My loved one liked the food, and he is very fussy. I liked how much occupational and physical therapy he had. The only issue was the placing of the sink and toilet. My loved one really liked the extracurricular activities there. In fact, he wants to go back and visit them. My loved one had therapy every day, and long sessions. The nurses were really good. The staff would immediately chat with me and shake my hand when I came in. The dining room was very nice. They had little tables with flowers set up on them. My loved one spent a lot of time in the dining room and made a lot of friends.
1 StarFull starGray starGray starGray starGray star
April 2018
My loved one had terrible care there. They weren't checking her vitals. Generally, the facility just didn't seem like it was in good repair. Once they called an ambulance, they informed me.
4 StarsFull starFull starFull starFull starGray star
April 2018
It is not perfect, but it is not bad. They have so many doctors, and it is confusing with the orders being changed. We have had a problem with two aides with attitudes, and they are not paid well. One aide is really great, and most of staff is really nice. They have really good food. There is a problem with communication, and they do not let me know things ahead of time. The left hand does not know what the right hand is doing. I still don't know when we are going to get out of here to plan. They said to me I need to ask them if I want to know.
4 StarsFull starFull starFull starFull starGray star
April 2018
My husband was very happy. The rehab was exceptional. The nurses were great, too. My husband was a little cranky, and they were wonderful. The aides were wonderful, too. The cleaning person was wonderful. My husband was woken up at night to get vitals. He was not happy with this, but I know they have to do that. He said the blanket was too thin, and I told him to ask, and they gave him a different blanket. I saw cleaning people regularly. My husband was happy with the meals. They accommodated with food. They were very good at keeping me informed. My friends said that it was a great place.
4 StarsFull starFull starFull starFull starGray star
April 2018
I think for the most part, they do a good job. There are a few slip ups. We are happy. A few of the nurses are a little wound, but overall, they are good. Some are a little more friendly and accommodating than others. I do not think anybody is that exemplary, but the staff are very accommodating and friendly. I have eaten lunch there mostly every day, and it leaves much to be desired. It is adequate. They are not really strong at keeping me informed. I have to dig for answers. I am pretty sure they have a pretty good work load.
5 StarsFull starFull starFull starFull starFull star
April 2018
They're very attentive to my dad and take very good care of him. One CNA stands out to the utmost. The staff's friendliness is awesome. It's very clean. The meals are OK. The staff are very good at keeping me informed. If anything goes on with my dad, they let me know. They let me know his progress on therapy, when he's had a shower, everything. It's wonderful.
4 StarsFull starFull starFull starFull starGray star
April 2018
Everybody is nice and friendly. My loved one seems happy with everyone. She gets along with everyone in therapy and does her exercises. The nurses are there for her. They help her out with everything she needs. The aides are very friendly. It is very clean! My loved one says the food is good. They talk to her whenever she needs anything.
2 StarsFull starFull starGray starGray starGray star
April 2018
I cannot seem to get any information from the nurses. The people passing out the food and the physical therapists are good. The nurses do not seem to be on the ball. On Sunday, someone said I would be the first to know if something happens, but that does not tell me what I want to know. They are not professional. The other staff was very nice. The nurses do not seem to know what is wrong with my sister. The aides are fine. The facility is very nice, and they seem to be doing a good job. They seem to not know anything, and when I ask, they do not know. I am not sure what they are dealing with.
1 StarFull starGray starGray starGray starGray star
April 2018
Nobody welcomed us the first night that my father arrived there. No one told us what was going to happen. The CNAs were the worst. Some of them cared. Most of them acted like it's just a job. I had to fight for everything there. The physical therapy was absolutely wonderful. The occupational therapy was good, but if my father refused to do it, they didn't try to coax him into doing it. The nurses were good. Nobody said hi unless you spoke first, expect maybe the physical therapist. Everybody was too busy and too overworked. The CNAs told me they only had two staff for 15 patients, so they said they might not be in to see my father but for every two hours. One night, the staff was watching TV, and the administrator allowed it. The meals were bad. A lot of the residents told me the food was the worst part of the place. One night they had pizza, and it looked horrible. Nobody told me anything. On the first day, somebody should have come in and said what was going to happen.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everybody is very good, and they are doing their best, especially the rehab people. We are very happy. My husband cannot eat the food they are serving. In the morning, they give him sausage and bacon, and this is a no-no, and salt on some of the food, and he is not supposed to have salt. They are all doing a good job at informing me.
5 StarsFull starFull starFull starFull starFull star
March 2018
Everyone has been extremely nice and helpful. Any questions I have, I get immediate calls back and answers right away. The cleanliness is fine. Everything looks neat and clean. My mother enjoys the food, but not the pizza. The rehab made an appointment for her and did not tell me. Other than that, communication is fine.
5 StarsFull starFull starFull starFull starFull star
March 2018
The facility is beautiful. The therapy is seriously helping my grandmother. The staff are all great. My grandmother surely appreciates the cleanliness. She appreciates the meals.
5 StarsFull starFull starFull starFull starFull star
March 2018
My mom seems to think everything is going well. The people are nice, but she does not like the roommate turning the TV on at 4 am. She does not like that they were doing a test on her at 5 am. This is too early. She is doing the rehab, and it is helping. When I have been in there, the staff seem friendly. It seems to be clean, with scuffs on the walls from the wheelchairs. The meals are good. They do not have graham crackers.
1 StarFull starGray starGray starGray starGray star
March 2018
The building was beautiful. The cleanliness was fine. The meals were fine. The staff kept me informed okay. My husband was only there for three days, and I was not happy. On the second day, the lady came to get him for physical therapy and never asked if I was going to be there. My husband had no restraints and tried to get out of his chair, and if I would not have been there, he would have fallen on his face. The second night, I was concerned with the amount of food he was eating, and I talked to the nurse about this, and she said they did not have enough help to hand-feed him. When I agreed to bring him there, I was not aware I would be responsible personally to make sure he got enough nourishment.
5 StarsFull starFull starFull starFull starFull star
March 2018
I thought I was treated the way I should be, and everybody was helpful and treated me great. I have no complaints whatsoever. It was clean. The food was good. They were very good at keeping me informed.
5 StarsFull starFull starFull starFull starFull star
March 2018
They were kind. I saw a lot of hard-working people. The physical therapists really cared about the patients. I loved the way the physical therapists worked together. They just jived well. They were very conscientious, and you could just tell they loved their job. One of the aides was very good. He could help with any type of patient. He went out of his way to tell my roommate in the kindest way that he had to help her go to the bathroom. She forgot everything, and he would remind her in a kind way. The staff were very friendly. The meals were super. Every day, I would get a soup, and I would choose the vegetables and meat. It was hot. They answered my questions. I've already told some people about it the facility.
4 StarsFull starFull starFull starFull starGray star
March 2018
My loved one is doing well. The therapists are doing really well with her. The nurses are very good and a little slow. The aides have been really good. The staff are very friendly. I know them all by first name. The meals stink. My loved one cannot finish her whole plate. I have not had any contact with the administration. If I have any questions, I go to the head nurse or administrators. The head nurse has been very good with explaining my loved one's condition to me.
4 StarsFull starFull starFull starFull starGray star
March 2018
I think all in all, my loved one likes it. They put on skeleton crews for Saturday and Sunday. My loved one calls, and feels like he has to wait a long time. They have good programs there. The physical therapist is trying very hard. The facility has been very clean. They come in and sweep the floors, and seem to be changing the sheets and everything else. Some meals are fantastic. There are others that aren't. They give my loved one a choice of meals. They try very hard. I don't think they keep me informed that much. If I happen to be there, somebody will say something. Most of the time, they don't call or tell me how my loved one is doing. They should do that at least once a week, and tell me how he's done that week, what his progress is, and how long he has to go yet.
4 StarsFull starFull starFull starFull starGray star
March 2018
The occupational and physical therapists are superb. Some meals are good, and some aren't.
5 StarsFull starFull starFull starFull starFull star
June 2018
I have had excellent care. The therapy is fine. I like the staff. I do not really like the meals.
3 StarsFull starFull starFull starGray starGray star
June 2018
There have been some issues. They have tried to fix the issues, but there are still some issues. The therapists have been really good with my dad. There are some good nurses. There are some good aides. Overall, the staff is very friendly. It could be cleaner. The meals have been pretty good and he seems to enjoy the meals. Unless I go and hunt people down they do not inform me. They did for the first couple of days, but not since then.
4 StarsFull starFull starFull starFull starGray star
June 2018
The therapy was great. The aides were pretty good. Most of the meals were good.
3 StarsFull starFull starFull starGray starGray star
June 2018
The physical therapy program went very well. The food sucked. It was not cooked properly. When I received something such as green beans, they were raw. My room was kept way too cold for me as well.
5 StarsFull starFull starFull starFull starFull star
June 2018
I could not have had better care. If I was rich I would bring the staff home with me. This place is the best. If I have to go through something like this again this is where I would go.
4 StarsFull starFull starFull starFull starGray star
June 2018
Everything went pretty well at the facility and it was very clean.
5 StarsFull starFull starFull starFull starFull star
June 2018
They did a great job. The food was not up to par.
5 StarsFull starFull starFull starFull starFull star
June 2018
They were very caring there when my dad needed help.
5 StarsFull starFull starFull starFull starFull star
June 2018
My stay there was great and I would definitely recommend this facility. The nurses are absolutely wonderful.
4 StarsFull starFull starFull starFull starGray star
June 2018
I had some unfortunate experiences. The food was not wonderful. The therapists need to be more organization for appointments. The aides did a good job, except one night nobody checked on me for 10 hours. In general the people were friendly but understaffed. There were no odors, but they did not always get the floor dry. By and large, breakfast was okay but the chicken and pork were dry and there was not enough variety of meals. A lot of rice and pasta.
5 StarsFull starFull starFull starFull starFull star
June 2018
They are trying their best to help my loved one.
5 StarsFull starFull starFull starFull starFull star
May 2018
Most of the nurses were good. The aides were almost all okay. The food was very good for institutional food.
3 StarsFull starFull starFull starGray starGray star
May 2018
Some of the nursing staff and aides do not do their job right. Housekeeping needs to be retrained.
4 StarsFull starFull starFull starFull starGray star
May 2018
The rehab has been good, but I would like to see my loved one more active when he's not in therapy. The nursing is good. The staff are very helpful. The staff seem to be friendly. I'd like to see them have meals more oriented to specialized diets, but my loved one really enjoys the food. Whenever I ask questions, they get back to me and they gave me a packet of information that's been helpful.
3 StarsFull starFull starFull starGray starGray star
May 2018
The nursing great. It was good for the first while, but I'm very upset with the director of physical therapy, who is not a nice person. I'm now trying to get my mother-in-law moved out. The treatment we received was uncalled for. I live out of state and they should give me updates but don't. When I ask questions, I get no direct answer, they just talk in circles.
3 StarsFull starFull starFull starGray starGray star
May 2018
There was a general lack of care for the patient. Most of the non-management people do not want to work and they take a while to get help. The therapists seem to be on the ball.
5 StarsFull starFull starFull starFull starFull star
May 2018
The therapy was good. I had no trouble with that. The nurses were good. It was clean. The food was good. They were very good at keeping me informed, but I never heard back from the case manager.
3 StarsFull starFull starFull starGray starGray star
May 2018
My loved one's experience was good and he had good rehab. They took good care of him. They did not clean well. I think the director needs to learn how to be respectful. She was rude and canceled my arrangements for my loved one to be removed him. The physical therapy people were very good. The aides were great.
2 StarsFull starFull starGray starGray starGray star
May 2018
The nursing staff was not to my liking. The meds needed to be sorted out. They gave me the wrong medication. I declined a blood test and x-rays because they were not needed, in my opinion. The therapists were good. The aides were pretty good. The staff meant well, but were disorganized. The left hand did not know what the right hand was doing. The food was nothing to rave about.
3 StarsFull starFull starFull starGray starGray star
May 2018
I think the monitoring of the staff needs to be more hands on. They need to have a supervisor to make sure they are doing their jobs and stop the attitudes. The therapy is very good. The nurses are good, but they need more on staff. The aides turned me off.
5 StarsFull starFull starFull starFull starFull star
May 2018
She is doing better. She is very happy there and likes one of the nurses. She sounds extremely happy and she is not slurring her words. She is not confined to a bed. Everything is fine. She is really into it. If it was not cleaned she would tell me. She is not complaining about the food and she is happy. They have chocolate milk and candy. I tried calling there and she cannot pick the phone because there was no nurse available to answer the phone. The nurse has been very helpful and walks to her room and I get connected to my sister.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everybody has been very pleasant. She enjoys the food and it is clean. They are always cleaning. The communication is pretty good and I am there every day. I do not feel like I have been kept in the dark.
4 StarsFull starFull starFull starFull starGray star
May 2018
I'd recommend Villages. We had a problem with a back ache. I talked to them about this because I was upset about this. They got her on a different medication finally. It too long before they came up with some other pain medication for her. The food was good. We like the nurses, one was very capable but too busy. We liked the head nurse, she was very helpful.
5 StarsFull starFull starFull starFull starFull star
May 2018
It is a very clean building with good service. We go in daily. Sometimes they need to remind him in on food service as well as medication. Meals are good and everyone is helpful. They could improve on keeping me informed, I'm unaware of my loved one's problems.
3 StarsFull starFull starFull starGray starGray star
May 2018
The rehab was excellent and the PT person. They need help in the meal area for the food. The nurses and aides area excellent and they do not have enough staff but they are excellent. We like the day nurse. We had one nurse and they should pay him triple and if he leaves they are in trouble. He had a big heart for the patients. The discharge woman would curtail the rehab person in front of people. I felt that was rude and unprofessional. Correct the staff in private.
4 StarsFull starFull starFull starFull starGray star
May 2018
Everything was fine except the food. The quality of the food was way over cooked. There were two aides we especially liked.
5 StarsFull starFull starFull starFull starFull star
May 2018
It is one of the best facilities in the area and I am happy with it. He has made a lot of progress. It is always clean. My loved one says they have great meals. They keep me up to date. There are two staff he likes but I do not know their names.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everybody from the aides to the nurses have been wonderful. He has had very little therapy with him not being cooperative. He liked his nurse and aide.
5 StarsFull starFull starFull starFull starFull star
May 2018
I was there too previously. The people are quite nice and the rehab is very good. Everyone seems to be great. They do a good job. My wife is terribly fussy. It was not bad food. They are good. I like the PT the OT, they are quite nice. They do a good job.
5 StarsFull starFull starFull starFull starFull star
May 2018
The therapy and facility was great. The food was good and I am a picky eater. I liked the therapists, they were exceptional. I had a very bad departure day though. We left on a Sunday and the person did not prepare the discharge papers on Friday. The lady who was in charge tried her best to get things done. They kicked us out of the room by the director of nursing.
2 StarsFull starFull starGray starGray starGray star
May 2018
I have spoken to the DON and explained the problems we had. I feel it is chaotic and disorganized. She is working on these issues on the wing where he is at. The PT and OT is excellent. He does have someone different each day for consistency. I hardly see a nurse. One is very good and one is about a two score. Sometimes I see them and sometimes I do not see them. He has not been given a shower by them for three weeks that he has been there. I shower him and change his sheets. They are all friendly. He is on a limited diet and I bring in his food. The food was not edible for him. I have to ask if I want to know anything. We like the nurse and CNA.
4 StarsFull starFull starFull starFull starGray star
May 2018
They treat him pretty good. They are tolerant of his old mans crabby way sometimes. He has not complained about the meals. They are fine. He is eating more today. His taste buds are shot and he cannot taste much of anything. They have not called me at all.
5 StarsFull starFull starFull starFull starFull star
May 2018
They moved quickly to get him in there. They were very attentive to set up the appointment very well that I needed. My uncle really liked the PT person. The meals are good most of the time. I got POA and they were very pleasant with me not having POA before and told me how to be the POA and process. He likes the lady who runs the PT department.
5 StarsFull starFull starFull starFull starFull star
May 2018
They take good care of him and PT is very good. Some of the aides do not like what they do. They used to put the names on the board of who the nurse and aide is but not anymore.
3 StarsFull starFull starFull starGray starGray star
May 2018
There seems to be a disconnect between the nurses and they changed nurses often. The nurses could not get her medications right. She could not get to the rehab because of the confusion. She would ask for pain meds several times and would wait over 7 hours for the medication. One nurse ask her are you really in pain and she had a knee replacement. There were two nurses we had an issue with. Two of them were awesome. I would have to try and get a smile out of some of them. I tried to be nice. My mother had to share a bathroom with another patient and the toilet was dirty from the other patients health issues. She would have to wait for the toilet to be cleaned so she could use it. The food was not the greatest. I always had to ask them. We asked for a wheelchair before we left and the nurse said I had to ask social services for this and the nurse had an attitude with my asking about this. We liked the CNAs. My mother gave them both thank you cards with money in the cards for them!
4 StarsFull starFull starFull starFull starGray star
May 2018
He was there last year and the service has improved. The rehab therapy was excellent. We liked one of the nurses and an aide that cared for him.
5 StarsFull starFull starFull starFull starFull star
May 2018
Everyone seem to know their jobs and the food was not bad either. It worked out well. They did a good job. It was very clean. The meals were excellent. They waited on me pretty good. They told me everything I needed to know. I liked the PT and OT therapists. They were all very friendly and courteous and did a good job.
2 StarsFull starFull starGray starGray starGray star
May 2018
There are one or two people who are highly rated. There was one person who would not call the ambulance. I had my own CNA call an ambulance. I was given wrong information from the nurse as well. This was a life threatening situation for my mother and she was put in the hospital. The other nurse said she would talk to the director of nursing there about the issue and apologized. The rehab therapy was fine. I have not had any contact with the staff and I had my own CNAs for her. The staff are very friendly. There were one or two people who always kept me informed.
4 StarsFull starFull starFull starFull starGray star
May 2018
I am pretty happy with it. It is clean. Sometimes they do not see the little things but when they see these things they take care of it. We like the head of rehab. We are happy with him.
4 StarsFull starFull starFull starFull starGray star
May 2018
The rehab and care is great. They are always mopping, it's very clean. She is not happy with the meals. She is getting food at is too hard for her to eat. They seem to take a little too long for her to get what she needs. I would recommend it with exceptions. If the person is very ill, I would not recommend it. They are not good at informing me and they say they do not know when the doctor is coming in. The nurses will not give me any information unless they check with the doctor first and I am the POA.
3 StarsFull starFull starFull starGray starGray star
May 2018
When they take her to rehab she only gets one hour and I want her to have more rehab. She needs be more active and out of bed. When they work with her they do a good job. She is not getting any OT. Some of the nurses are amazing. The cleanliness is fine. It could be kept a little cleaner. The food was good when I ate there today for lunch. My mom says it is good. I have to bother them all of the time. Their communication could be better. We like the LPN and I am writing to them about her. She is amazing going above and beyond.
5 StarsFull starFull starFull starFull starFull star
May 2018
They were excellent to my loved one there. She knew everybody there and she felt confident. The meals were excellent. Communication was excellent. We liked the owner of Villages!
5 StarsFull starFull starFull starFull starFull star
May 2018
The care is wonderful. They are very loving and accommodating. The place is clean. The food is very good. He is very happy. The are several aides, nurses, and therapists he really likes.
5 StarsFull starFull starFull starFull starFull star
May 2018
I'm very pleased with the people! I have been to other facilities before, and this is the best one! The therapists are wonderful! His PT and ST are wonderful! The nursing staff are very caring. They did a good job. The aide always takes very good care of him! All the CNA's have been wonderful! They're very friendly! They call me and leave me notes. I have been coming every day.
5 StarsFull starFull starFull starFull starFull star
May 2018
I think it is a good place. They are a very happy and a cordial place. I thought everybody was excellent. My husband has been in bed and at first he was able to get to the dining room and it is not their fault. He has another physical issue and they are working on this issue. The dining area was nice. The food was great and it is not as good now. The meals are dry. He does not like pork. He is not able to make good choices. His nurse had a good personality. She is fun with a good sense of humor. The CNA took good care of my husband.
4 StarsFull starFull starFull starFull starGray star
May 2018
My room was taken care of. If I needed something, they got it for me. I loved the people. When I went to therapy, besides having fun, I was learning. The way the occupational therapist showed me how to do the laundry, it didn't take long and I wasn't worn out. I was fine coming home. The therapists cared. The nurses made sure I had my medicine on time. They're really nice. I'm going to miss them. They do a good job with cleanliness. If I wanted extra towels, I got them. The floors were shiny. They're doing the best they can. They did pretty well. As I got better, we were more informed. The food is nasty. It tastes cheap, it's not healthy, and there's repetition. I think I had three really good ones, and that was about it. Last week, they did have a different chef. That person cooked fluffy pancakes. The omelettes were beautiful.
2 StarsFull starFull starGray starGray starGray star
May 2018
I just did not think the place was as clean as it should be or the service I received was that good. The physical therapy was very good though. The nursing care was mediocre. Some staff were good and some not so good. I was not happy at all with the meals.
4 StarsFull starFull starFull starFull starGray star
April 2018
They were good, but after 20 days, he had a lot of facial hair and seemed like he didn't get a shower for a while. They need to probably call more often to let me know of his status.
4 StarsFull starFull starFull starFull starGray star
April 2018
It is fine. I cannot say it is outstanding. They are doing their job and they are pleasant. The therapists are wonderful and he enjoys that. He has been very happy with the RN's. The meals are okay. We have to ask for everything. The communication could use a lot of work.
4 StarsFull starFull starFull starFull starGray star
April 2018
It is hard to get in touch with people. I wanted to schedule a progress report and it was confusing with who to go to. The food is questionable. He is pretty happy, but he is making a lot progress. The urologist popped in and asked how are you feeling and did not say much. The urologist should give more information on how my husband is doing. I have had them to ask them to remove the trash. My husband socks are black on the bottom. He is fine with the meals. Breakfast and lunch is fine but dinner could be improved. I look around to ask how things are. There is zero communication unless I chase the right person down for an update. The OT therapist is very pleasant and sweet.
2 StarsFull starFull starGray starGray starGray star
April 2018
They over-medicated my husband something awful. And now he has to be there longer. We have NEVER seen a doctor and could never discuss anything with him. I had to fight for everything with the staff. I had to ask them to do everything. There is need for improvement in that. They also need more staff. Physical therapy is phenomenal though! The therapists were very very good! Most nurses were good. Meals are good. Nobody kept his diet, so I had to just bring in food for him. He needs a lot of protein for his diet. And they give him very small portions.
5 StarsFull starFull starFull starFull starFull star
April 2018
He liked the place and enjoyed the people there. He met others there and it was positive for him. People ate together. He got to like the PT and he felt better after he left. It was very clean. When he left he hugged the staff members.
5 StarsFull starFull starFull starFull starFull star
April 2018
She loves it there. The girls are awesome and helpful. She does have some complaints about the food but who doesn't. When I call there they keep me informed. She likes one of the PT people very much.
4 StarsFull starFull starFull starFull starGray star
April 2018
It is okay. He still needs a lot of rehabilitation. He is very annoyed with the OT. I do not know why. One of the CNAs is really good. It is a nice and clean facility. As far as communication, they have not kept me informed on anything. The doctor is not there. I asked to have the nurse call me since I do not know what is going on with him.
5 StarsFull starFull starFull starFull starFull star
April 2018
Everybody is so friendly and nice! The food is good, the place is quite clean! The head of the rehab was really great.
5 StarsFull starFull starFull starFull starFull star
April 2018
Of all of the places I have seen I think it was pretty good. I took the tour and was very impressed. She only has a few things she does not like. The cleanliness was very good. They were very good about keeping me informed.
5 StarsFull starFull starFull starFull starFull star
April 2018
It was a good facility and I got the therapy I went there for. It was very clean. The staff were all pretty good.
5 StarsFull starFull starFull starFull starFull star
April 2018
It's nice, though his room could be a little bigger. He is now walking without a walker! The rehab staff have all been wonderful! The nurses have also been very good. Many CNAs and nurses stood out to me. They always come in and check on my loved one. They have a living room, and it would be nice to get some recliners. I asked them to get one for him, and they got one.
3 StarsFull starFull starFull starGray starGray star
April 2018
I was not happy with the night time staff. It was very hard to get someone to come the room. It took 4 days to get the air conditioning fixed and I had to call to get it fixed. I requested to be moved and that did not happen. The rehab was excellent though. The PT staff members were excellent.
3 StarsFull starFull starFull starGray starGray star
April 2018
Their communication can be improved. I had the doctors office call me today saying that they've been trying to get a hold of them to schedule an appointment for her. Overall it's been fine though. It's been one of the best ones she's been in and she's been in several. They are very friendly and nice, they are doing their job. The only meal I have seen seems to be fine, but there is always room for improvement. They contacted me, but could still improve in that.
3 StarsFull starFull starFull starGray starGray star
January 2019
The care has not been top notch. Every time talked to the nurse she did not have a clue what was going on. She could have said I can look on his chart or something and how his therapy was going on. I never knew who is the doctor was. Most people when you walk through do not speak to you and may not look at you.
5 StarsFull starFull starFull starFull starFull star
January 2019
Everything has been wonderful!
4 StarsFull starFull starFull starFull starGray star
January 2019
The people are friendly and the service is good. There are two aides that are very friendly and willing to help. The unit manager has been very helpful. The dining room is very clean. My wife has been eating well. She says it's been pretty good. I have to go out of my way to ask for them to bring things to my attention. You get really good service, it just takes time to get answers to medical questions.
4 StarsFull starFull starFull starFull starGray star
January 2019
They are very kind. Today I saw several people and got information but they do not answer my calls.
5 StarsFull starFull starFull starFull starFull star
January 2019
So far the nursing is fantastic. It all has gone really well for my loved one. The meals taste good. I would go there myself so I would recommend the facility to a friend. Communication hasn't been there.
3 StarsFull starFull starFull starGray starGray star
January 2019
The therapists are great. I would recommend the facility because of the therapy. The staff, however, are not coming when they are called and the evening shift also does not seem compassionate or friendly. I don't get any information when I call for the nurses or anybody. It is hard to get through on the phone when I call.
5 StarsFull starFull starFull starFull starFull star
January 2019
Everything is great so far. I haven't had too much contact.
4 StarsFull starFull starFull starFull starGray star
January 2019
They were very attentive and they did a good job. They were very good to her. They need to have more communication with the patient. They did a good job. Just trying to get her out of there was tedious and took over a week.
5 StarsFull starFull starFull starFull starFull star
January 2019
The nurses are very good. Everyone is very friendly and they made my stay very pleasing even though I did not want to be there.
2 StarsFull starFull starGray starGray starGray star
January 2019
It is very clean. The meals are very good but not good for a person with certain dietary restrictions and needs. Communication is not very good. Their information was unreliable.
4 StarsFull starFull starFull starFull starGray star
January 2019
So far, we have no complaints. I do have to call to get her status.
5 StarsFull starFull starFull starFull starFull star
January 2019
It looks good. Therapy is going great!
3 StarsFull starFull starFull starGray starGray star
January 2019
It took a week to have her see a doctor. Some are friendly and some aren't. We had to ask them to wash the floor in her room. We had to ask for soap to be refilled. Cleanliness and response times were lacking. Communication was very poor.
4 StarsFull starFull starFull starFull starGray star
January 2019
The meals are okay. There is inconsistency in regards to information between the nurses.
5 StarsFull starFull starFull starFull starFull star
January 2019
They were great. It had good food and happy employees. All around good care and good service! He thought his therapist did a good job. The nurses were great. It's very clean. It was good tasting food and they had good choices.
3 StarsFull starFull starFull starGray starGray star
January 2019
My sister was okay with the care that got and the food and everything. The issues she saw was a lack of communication. They are a little unorganized.
4 StarsFull starFull starFull starFull starGray star
January 2019
The nursing staff and the aides have treated my father with respect and have been very kind. Someone has come in every day and cleaned. All of his staff that I have come in contact with have been great. The nursing staff has been good about communicating. He said that one staff member was short with him and not very accommodating. According to my dad, all the sandwiches are dry and the food is tasteless.
5 StarsFull starFull starFull starFull starFull star
January 2019
They went right in as soon as he arrived and took care of him. The got him all situated right away. They started therapy the same day and they came in and did the evaluation. They were on target! They are very friendly. They are family oriented. The place is in excellent condition. The meals are presentable. He sent me pictures of the dining room because he was so excited! Every time I go there they inform me on whats going on.
3 StarsFull starFull starFull starGray starGray star
January 2019
The first two days I felt that they moved too slowly. I called over the weekend, and no one could tell me anything. I was told someone would call me back and they never did. I suggest, there could be a contact person to keep family's updated on their loved one's care and status.
4 StarsFull starFull starFull starFull starGray star
January 2019
I think it is a neat place. The therapist is doing a great job and is very encouraging. It is clean. I ate one night and I thought it was excellent. It has a flavor to it. Communication could be a little better.
3 StarsFull starFull starFull starGray starGray star
January 2019
Social services have been very good to me. There are some sweet people there who try to help. The nurses are capable and attentive, but we have trouble getting someone when she needs help. It is very difficult to get information and assistance. They all seem unhappy. They will come in and be a little disgruntled and you have to pay attention to them to get them to pay attention to the patient. Seems like they don't really want to be there. They are understaffed and have too many patients to give good care. Some come willingly and some begrudge coming to answer your call. If people do not have an advocate there they suffer. They act like the patient needs to apologize for calling them. The meals are very good but she is at the end of the hall and does not get what is on the menu. They need enough food for all of them as they have run out of vegetables many times. You have to beg for information and still not get it.
4 StarsFull starFull starFull starFull starGray star
January 2019
My loved one likes the food. The care is excellent, excellent, excellent! My complaint is that his bed hasn't been made this morning. The people that admitted him have been wonderful. I have had very little information and would like more.
2 StarsFull starFull starGray starGray starGray star
January 2019
The therapists are wonderful and looking after my husband better than any other place. They keep it clean and there are no odors. The unit manager never looks up from the computer when you talk to her. I'm getting mixed messages. Aides not passing on messages to the nurses or the nurses lying. Being told in sarcastic manner things like "He is not the only patient here you know." They are not getting him to appointments so I've had to take him.
4 StarsFull starFull starFull starFull starGray star
January 2019
They are very friendly. The biggest thing is it takes at least 10 minutes for someone to come after she has the call light on. I have to ask questions to ask to get information as no one has come to talk to me about anything.
5 StarsFull starFull starFull starFull starFull star
January 2019
My loved one was there last year and requested to go back. He was quite satisfied! They all seem very nice.
5 StarsFull starFull starFull starFull starFull star
January 2019
Therapy is excellent. The staff is very good. Everybody is great there and we are very happy. No one is grouchy no matter how bad their day has been. They do a good job every day to make sure you have everything. The food is really good and I eat there. It is close to home cooking. Communication is good but they only have meetings to send people home on Wednesdays only and we are having to wait extra time for that which is out of my pocket.
2 StarsFull starFull starGray starGray starGray star
January 2019
My mother is saying she is not getting enough food. The bed is very uncomfortable. She hasn't seen a doctor or a nurse. They short staffed and could not give her therapy because of this. I keep trying to call the facility and I cannot get through because no one is answering.
3 StarsFull starFull starFull starGray starGray star
January 2019
The nurses are good. The staff is wonderful. They do not mop the floors or empty the trash cans. When he calls for a nurse no one comes.
5 StarsFull starFull starFull starFull starFull star
January 2019
The physical therapists have been very accommodating with the time he wants to do it. He has been improving quite a bit. The food portions are too small for him. Everything is great except for the activities. There really hasn't been any communication.
5 StarsFull starFull starFull starFull starFull star
January 2019
I don't have a complaint at all. There was one aide that helped a lot. Everybody has really been so sweet. I would recommend the facility to a friend.
4 StarsFull starFull starFull starFull starGray star
January 2019
It is very clean and they liked my loved one. He did not say anything bad about it. We did not have communication. If I saw something I would tell them and it was taken care of. They do need to double check for medications on the paperwork.
5 StarsFull starFull starFull starFull starFull star
January 2019
The nurses are good and everyone is friendly. My husband doesn't always get things right when they happen. I've never been approached been by staff with information.
4 StarsFull starFull starFull starFull starGray star
January 2019
The therapists have been really great. Therapy has been excellent. Some of the staff is good but if you request something and may not get it. Some meals are good. There is a lack of communication here. I tell people things and it is not passed on.
2 StarsFull starFull starGray starGray starGray star
January 2019
Some are really nice. It seems pretty clean. My mother has been very happy with the food. The CNA and nurse don't seem to be willing to talk to me. It has not been anywhere I would recommend at this point.
4 StarsFull starFull starFull starFull starGray star
January 2019
Therapy is great. It is clean.
5 StarsFull starFull starFull starFull starFull star
January 2019
My loved one is getting very good physical therapy and the food works for her. The communication has been excellent! The doctor picked up his cell and answered my question. That was great.
3 StarsFull starFull starFull starGray starGray star
December 2018
My mother is much better there. Therapy is awesome. They are nice and courteous. The staff is very friendly. She seems to be okay with the meals. They had different staff almost every night. The facility is fairly clean. We had to wait two hours for transport. The communication is very poor and we are working on it. I do not understand how they can function without communicating. We have a hard time getting a hold of anyone. I would not approve of how they run the business. When I call the nurses and cannot get through I call the therapists and they help. They are not always up to speed with her medications.
4 StarsFull starFull starFull starFull starGray star
December 2018
My husband is very happy there. Everyone is very nice. PT is working hard to get him stronger. The nursing care, everybody, is very professional and happy. The head of PT has been very supportive to me and is very good with physical therapy. The food isn't wonderful. Some of the meals are good some are bad.
3 StarsFull starFull starFull starGray starGray star
December 2018
Sometimes we could not get a CNA quick enough because the nurse's station was at the other end of the hall.
4 StarsFull starFull starFull starFull starGray star
December 2018
The therapy is very good, excellent. They address concerns immediately. The doctor is excellent.
5 StarsFull starFull starFull starFull starFull star
December 2018
Everybody is very friendly and attentive. It's really clean! My husband has improved a little bit with therapy. They are very nice and friendly. My husband wonders about the meat, it doesn't look meat. There's no taste for him. They really don't communicate with me very much.
5 StarsFull starFull starFull starFull starFull star
December 2018
I liked it and was very pleased with them. It was perfect as far as I am concerned. The nurses were excellent. I liked all the staff. It's very clean and that was a big deal for me and a pleasant thing to see. We had no problems with communication. They were always informing me. Maybe they need a little more experienced staff in the therapy department and not overwork the people there.
4 StarsFull starFull starFull starFull starGray star
December 2018
They are efficient. The rooms are neat and clean. They work with the patients. They are very friendly. Communication is pretty good.
3 StarsFull starFull starFull starGray starGray star
December 2018
They were really friendly. Some of the aides did really well and were good at cleaning. The heating did not work in my room and the halls were really cold. They used the same mop in all the rooms and the floors were sticky several times. The meals were not that great. It was boring because I had nothing to do. I was not aware when to have a shower. I did not know the routine. We did not know we had to give a three-day notice to leave.
5 StarsFull starFull starFull starFull starFull star
December 2018
They take good care of him and he is coming along real good with his rehab. They are really nice and good people. It is clean. They all communicate about the same. They are busy and they do not offer information. If you ask they answer. The meals are okay. Typical hospital food with no flavor. I have had lunch with him and the food is quite bland. The veggies could be served with a little butter. Heart-healthy margarine would flavor them a little bit.
5 StarsFull starFull starFull starFull starFull star
December 2018
Everyone is friendly, polite and happy. My loved one is happy. This is our 2nd time here. When he had to go back to rehab it was my loved one's decision and my loved one chose to come back here.
5 StarsFull starFull starFull starFull starFull star
December 2018
It's very clean! The food looks good.
4 StarsFull starFull starFull starFull starGray star
December 2018
It's all been good. The portions are not large enough for my loved one. They have been extremely hard to get in touch with.
4 StarsFull starFull starFull starFull starGray star
December 2018
When she gets her meals they are cold. The janitorial is not up to par. They do not make the bed every day like it should be done. They do not dump trash in the rooms. They are so busy and understaffed.
5 StarsFull starFull starFull starFull starFull star
December 2018
We are so happy here. My loved one is happy with the meals. They are excellent with everything! We are so pleased. I would rate them higher if I could!
4 StarsFull starFull starFull starFull starGray star
December 2018
The CNA's were good. They were all very nice. It was a nice facility. The ones that were there, were good. Sometimes they were understaffed. Our room was close to the nursing center, we would go to ask questions and no one was there. They didn't respond to the light. The nurse would be sitting there. I had to get the CNA's to help. Sometimes the food was cold. It was inconsistent.
5 StarsFull starFull starFull starFull starFull star
December 2018
Absolutely top notch, it was as clean as whistle. It was a nice place. Everybody is attentive. It’s a nice, clean center and everybody went out of their way to help you if you needed help. They are very attentive. They were always excellent when it came to cleanliness too. My father's nurse went out of his way to make sure he got everything he needed.
3 StarsFull starFull starFull starGray starGray star
December 2018
She never seemed to know when she was going to therapy and finally started doing it on a regular time basis and be on a schedule with the same person. They are overworked there and responsible for too many patients. She did not care for the food. Even when seeking out the communication it was very unprofessional and ridiculous things that were said to me that were breaking HIPPA law.
5 StarsFull starFull starFull starFull starFull star
December 2018
I am very happy with my aunt's stay at the facility. Everybody as a whole is so friendly. She really likes the meals! I can honestly say she loves the food here. They are doing great! They have not given her a bath since she arrived.
5 StarsFull starFull starFull starFull starFull star
December 2018
The Villages is well organized and I would recommend it to anyone. The rehab therapy there is excellent. They are excellent. They are friendly. The speech and rehab departments are excellent at communicating. The administrator is excellent and involved with everything. If I had a business, I would let her run it!
3 StarsFull starFull starFull starGray starGray star
December 2018
My loved one is always happy with the staff. My loved one complained that a couple of people were not so friendly. The timeliness to get help takes too long. Like the other day, the tray fell and my loved one got burnt by scalding hot coffee and it took days before any burn cream was applied to that. We wish help would be more timely. Nobody has ever called me.
4 StarsFull starFull starFull starFull starGray star
December 2018
My mother seems to be getting along with the therapy and is coming along. This one is a lot better kept than others. When you see some of the staff on duty you do not have to worry. Some are not as good but still good. The tuna sandwiches could use more mayonnaise. I ask a nurse one thing and then a different nurse says something different.
3 StarsFull starFull starFull starGray starGray star
November 2018
When the nurses are told of a situation they take care of it. But I don't rank anyone a 5. There is always room for improvement.
4 StarsFull starFull starFull starFull starGray star
November 2018
They are very friendly. They are doing a good job but I would like therapy to be more than once a day. Some days meals are better than others. She is complaining about the food more than anything. We have not received any communication.
1 StarFull starGray starGray starGray starGray star
November 2018
The therapy is pretty good. Both the OT and PT. The food is okay, I guess. They are all pretty friendly. They had an old system of organization here. Nothing is coordinated here. You don't know what is happening next to nothing is scheduled. You have one who is supposedly in charge of the Nurses and she is the one who screws up everything. The cleanliness is terrible. It is like a toxic waste dump here. None of the showers in the building work. When you do turn them on they have scalding hot water. They don't pay attention to common sense stuff like not hanging paper towels under the urinal. These are common sense things. I saw cockroaches run underneath a dresser here. The woman who is in charge of the nurses should go find another job, she lost my doctors orders. Can you believe that?
4 StarsFull starFull starFull starFull starGray star
November 2018
They are all nice. The therapists are wonderful. The nurses are great. I probably will come back here next time. Everybody gives you exercise and that is wonderful. All of the nurses are pretty good at communicating. They come in and clean and mop. Some of them do not bring water and hardly do anything. A lady makes my bed every day but one or two who do not make my bed. The food is not all that good. They do not wipe off the dishes. The food is cold most of the time.
4 StarsFull starFull starFull starFull starGray star
November 2018
It was very, very nice, and excellent. It's a nice facility. The nurses were very good and they really tried. The staff was excellent. Everyone was friendly there. It was clean. The food was excellent and even I was having lunch there. The communication was good. My loved one wanted to do more exercises and they did not have the staff to do more.
2 StarsFull starFull starGray starGray starGray star
November 2018
There is a lack of staff being attentive and not knowing the correct information. I think there is one actually licensed RN. It didn't seem like the staff followed through on the care plan. The nurses could not provide information when asked. The policies were confusing. The shower procedure is unclear. I really was not pleased with my mother's stay at this facility.
5 StarsFull starFull starFull starFull starFull star
November 2018
My wife is pleased with it. They are always there for my wife and the food is excellent. The care is excellent. Therapy is perfect and she is doing very well. Every time we needed information they are right there to help. The cleanliness is excellent. The food is fantastic. When I am not working I eat there too.
2 StarsFull starFull starGray starGray starGray star
November 2018
The doctor was nice and good. I had very good conversations with the therapists. Social services were very good. There was one male staff that we really liked. My loved one liked physical therapy but she did not like nursing. Some were really good and a couple not too good. One would not give her name and she wore her name tag down so you could not see it.
5 StarsFull starFull starFull starFull starFull star
November 2018
It was excellent. Therapy worked with me, pushed me as much as they could and everything went well! I did not require much nursing care however the care that they needed to provide was just great. I enjoyed a western omelet every day. They customized my food. Wouldn't you like to have a western omelet every day? It was delicious. My only complaint is that at times the staff would enter in the middle of the night to see if I needed Tylenol or when my blood was going to be drawn and this was way too early.
5 StarsFull starFull starFull starFull starFull star
November 2018
It's very, very good. It's wonderful actually. The therapy staff is great. I typically have therapy twice a day and they're very good as well. All of the nurses were really good. The meals are very good. I surprised myself because I didn't think the food would be that good, but it certainly is. I was impressed with the meals. The doctor stops in once a week. The nursing staff has been good to communicate and I see someone multiple times a day for medications. I do get feedback on the therapy, which is important to me. In my opinion, sometimes the staff isn't fully engaged in their job.
5 StarsFull starFull starFull starFull starFull star
November 2018
The CNA's and nurses are good. My aunt has come a long way since she has been doing the therapy. They are doing very well. The nurses are awesome. She is pleased with the meals. The head nurse, the front office, and the head therapist are all very good. When I walk in the halls and my aunt's room the floors are dirty.
4 StarsFull starFull starFull starFull starGray star
November 2018
The food is good and my loved one is being taken care of. The therapy is good. The bathrooms are very clean. The whole facility is clean. The meals are very good and I tasted the meals.
3 StarsFull starFull starFull starGray starGray star
November 2018
Communication is good. Therapy is helping to build her strength back. Everybody has been friendly. My loved one likes the person in the office. They sweep and mop every day. The staff during the day are good. During the day they are cooperative and they go the extra mile and she said they are not attentive at night. During the day the aides are great and the second and third shift aides do not have a good attitude. I am sure the food is good but she said it is too spicy. It is not the kind of food to give to the elderly. My loved one is very dissatisfied. My loved one has had problems with the third shift nurses and aides. My loved one has been on a bedpan for one hour at a time.
5 StarsFull starFull starFull starFull starFull star
November 2018
They are doing a good job. The care is really good. The nurses are very good. They are very dedicated as a group. They are very persistent with the exercises. They do a great job. They are good all around. I am very satisfied with the staff. The therapists call me about what they plan to do. The food is fair.
5 StarsFull starFull starFull starFull starFull star
November 2018
The people there are really good. They are very nice and very helpful. They are very friendly cooperative. I haven't meant anybody who is nasty. It's very clean. The housekeepers always working and doing a good job. There are nurses that are better than others but all and all they are doing a good job. Sometimes I don't hear everything.
3 StarsFull starFull starFull starGray starGray star
November 2018
One aid she really likes and she has been great to my mother. It is fair. They could have better bedding of better quality and the pillows are horrible. The stuffing was coming out of the pillows the staff member responded that they did not have any other pillows. They need to check on her more often. She does not request help she likes to be independent but I wish they would be more proactive with her care. The grilled cheese looked old and lacked flavor. The meals are terrible. There was a disconnect between the hospital and the facility and I was never contacted.
5 StarsFull starFull starFull starFull starFull star
November 2018
So far I have been very happy. My loved one seems to be responding well. They have all been very friendly. So far I have been pleased. My loved one is very pleased with the meals and they do cater to special request. I haven't seen anything I haven't been happy with. It is very clean. They have all been wonderful. The only request I have is that they post the therapy schedule so I have an idea on when to come in. Other than that, I have no complaints. They are not always there, and trying to get the information it's hard to find somebody sometimes.
2 StarsFull starFull starGray starGray starGray star
November 2018
My wife is doing really well. It is excellent. There is one that is really friendly and helpful. She brought fruit salad for my grandkids. The dining area is kept clean really well and you do not find dirty plates or tables. The floors are swept a lot and vacuumed. They do not feed the patients enough. They just bring a snack. They are alright but overworked. They do not come right away when she pulls a cord for help. They are really good but there is not enough of them. I am not too happy with the nurses giving me the run around with no answers. They do not tell you anything. The only time I heard of anything is when she fell and then they did not know what hospital she was in.
1 StarFull starGray starGray starGray starGray star
November 2018
It was extremely clean. I asked to speak with the therapist and they talked with me. A couple of nurses were okay and one went out of her way to try and get help for me. I thought the staff was fairly friendly. We were not satisfied. My loved one had no rehab and was in pain a lot and they did not give pain medication before the therapy. My loved one refused to do things. I tried to get an assessment and this was not done. They should have known that my loved one could not do the therapy. The doctor did not do an assessment on her. My loved one said they were rough. My loved one said it hurt when they tried to move my loved one. I would only recommend the person to go there only if they can take care of themselves. They should not assume I know what is going on. There was no communication. The communication between the head nurse and the staff needs to improve.
3 StarsFull starFull starFull starGray starGray star
November 2018
The meals are very good. The rehab seems very good. It is quite clean. The living conditions are mediocre. My loved one is having a hard time with the nursing staff. Mostly the aides are a little rough and impersonal. I think social services is in the middle of everything but they do not reach out to communicate and I have to chase them to find out things.
4 StarsFull starFull starFull starFull starGray star
November 2018
My mother has told me she is very happy with the therapy. You walk in and the receptionist says hello and good morning. Even though they are busy, they take the time to look up and smile. The help is fantastic. It is clean. Her bathroom needs cleaning on a more regular basis. Unfortunately, she went 10 days without a shower. I walked in on either Friday and Saturday there was a definite smell of body odor. I asked her if she had a shower and she said I haven't had a shower since I've been here. One young lady was making up my mother's bed and she said would check to see when her shower schedule was. She came back after lunch and helped mom with her shower.
5 StarsFull starFull starFull starFull starFull star
November 2018
Therapy has been working. My loved one looks forward to it. The nursing care is excellent. My loved one loves the food.
3 StarsFull starFull starFull starGray starGray star
November 2018
The girls are very pleasant but no interaction. Pleasant and fairly clean but we had to wipe things down. He likes the food. The only thing that really concerns me is that no one stops in to check in. They do not stop by to adjust when slumped over in a chair. Once my loved one is up they do not do anything until lunch or dinner. I have not had much communication.
3 StarsFull starFull starFull starGray starGray star
November 2018
It was clean. The staff was friendly.
5 StarsFull starFull starFull starFull starFull star
November 2018
My wife is happy there. She loves this place. She loves the food and nurses are good to her. She is very happy with the staff and they treat her well. It's very, very clean.
4 StarsFull starFull starFull starFull starGray star
November 2018
I am able to go over any time for visitation. I was even able to sit close by while my sister was having rehab. The nurses and staff are very informative. If you have questions they always try to answer. They are very friendly and nice. They are very cheery. They are joking around and just very friendly. Seems like a nice group a people over there. Its pretty top notch. I have been to other rehabs, and they are not up to par. This facility is run very well and very clean. There is no disinfectant smells and the rooms are set up very nicely for the patients. I would like to see therapy pace sped up. They kind of go at a slow pace. My sister has been there for a few weeks, I think she should be up and around using her walker. I can see she is stronger, but I'd like to see it sped it up a little. There's room for improvement. At one point I did have a question, the girl didn't know the answer, but she did go and find the answer for me. She thinks the food is good.
4 StarsFull starFull starFull starFull starGray star
November 2018
The therapist was very good and pleasant. Therapy was wonderful. Excellent nursing care. They were very engaged with what they had to do and were focused. It was always clean with no problem. The meals were good. They did update me all of the time. Every day there was an update. The service is very good. The facility needs to be freshened up. They need a fresh coat of paint and brighter lights. It is dreary. The lady at the front desk did not say hello once.
3 StarsFull starFull starFull starGray starGray star
November 2018
The nurse I spoke with was good to provide me with an update.
5 StarsFull starFull starFull starFull starFull star
November 2018
They have been helpful and they gave a lot of information. My loved one is getting stronger and quite a bit of therapy. They are letting her eat some foods my loved one should not have.
4 StarsFull starFull starFull starFull starGray star
November 2018
The nursing care is good. I would like to get more information and feedback from the facility.
3 StarsFull starFull starFull starGray starGray star
October 2018
My mother is happy with the therapy. It is clean and well kept. The meals are okay and I do not expect gourmet meals. They said my loved one did not have a pain pill and this took a while before we found out they had it the whole time. There was some inconstancy with the medication between the nurses.
4 StarsFull starFull starFull starFull starGray star
October 2018
My loved one likes the therapy and the people. The staff is really nice and the facility is clean. The nurses were very attentive and they listened. They engage with her and keep her active. They are polite. They make sure the floors are kept clean. They all communicate well and let me know what is going on and what they plan on doing. They make sure things get done. The food is not that good because it is facility food. They need more of a selection and to add vegetables.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are very efficient and they pay a lot of attention to my loved one. They help with therapy. She is very happy with the nursing care. They change nurses a lot. She has no complaints though. The doctors and nurses are real friendly and keep me up to date.
3 StarsFull starFull starFull starGray starGray star
October 2018
The best part there is the OT and PT. She had a little problem with not getting the help she needs right away. The meals are good and she has them in bed. I would be cautioned to just going there for therapy.
4 StarsFull starFull starFull starFull starGray star
October 2018
The staff are friendly. There were a couple of things I was unhappy with. I brought them to their attention and they corrected it. Communication is good but it's hard to get someone to talk to.
4 StarsFull starFull starFull starFull starGray star
October 2018
The rehab is great! My loved one seems very happy there but the food seems to be her only complaint. She complains about it, has to send it back almost every time. The meat is tough. She constantly has to trade it out for a sandwich.
4 StarsFull starFull starFull starFull starGray star
October 2018
It depends on the nurse. Most are very, very nice. The cleanliness depends on the shift. The bathroom floor was not cleaned for a few days and it needed to be cleaned. They are short staffed so people need to be trained.
3 StarsFull starFull starFull starGray starGray star
October 2018
The meals are good!
4 StarsFull starFull starFull starFull starGray star
October 2018
Some of the staff seem way better than some of the others. The rehab is very good. Most are very good and have compassion and care. The cleanliness is pretty good. Most do a real good job changing her. Most of the nurses are pretty good. Sometimes she has wait for meds.
4 StarsFull starFull starFull starFull starGray star
October 2018
My husband's care has been very good. He is being very well taken care of. The rehab, staff care, and nurses are excellent. It's very clean and the food is good. However I called and left a message have not received a call back in over 24 hours. I tried to search out people last night that could assist me, I spoke to a nurse and she took me to the where the Rehab Director sits and she was of no assistance to me and did not help me find assistance. Today I spoke with the occupational therapist and she was great. Upper management is the problem. Worker bees are doing an excellent job.
5 StarsFull starFull starFull starFull starFull star
October 2018
It was a great experience! I would recommend the facility to someone needing therapy. The staff was very friendly.
4 StarsFull starFull starFull starFull starGray star
October 2018
There is some room for improvement but he is overall happy there. There were times when some one was not able to assist him. He likes the PT. They have been flexible with food coming from home.
4 StarsFull starFull starFull starFull starGray star
October 2018
Overall the stay at the facility has gone well. The staff here has all been very kind and have carried out very good care in regards to my mother. My only real concern, and this seems to be common in facilities, is that the facility tends to bypass me for information and care. My mother is not in a condition to make decisions for herself or process information and I feel as though the facility takes the hospital paperwork and sticks with that instead of reaching out to me or even taking my recommendations for my mother's care. 90% of the staff have been wonderful. One nurse refused to accept my care information for my mother. I spoke with the head nurse and she took care of this right away.
4 StarsFull starFull starFull starFull starGray star
October 2018
My loved one has not complained about the meals at all and has gone from not eating to actually eating meals so this is a good thing! The meals are good! I was informed they would give a sponge bath but my loved one had not received one after being there for a week.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are very attentive and accommodating. My loved one is satisfied with the rehab therapy. Everybody communicates well.
3 StarsFull starFull starFull starGray starGray star
October 2018
Getting good cooperation from the nurses. The staff is friendly. There is an improvement and she is eating now but the food is terrible. The regular doctor does not communicate too well.
4 StarsFull starFull starFull starFull starGray star
October 2018
It's pretty good. The occupational therapist is awesome and answers questions. The nurses come in and do their job. The staff is very nice and all friendly. My loved one eats everything they put in front of her. For an older building think they do very well cleaning. When ask questions they don't know and do not talk to other departments..the nurses should know if the patient went to PT or not.
4 StarsFull starFull starFull starFull starGray star
October 2018
The nursing and staff care was great. Everyone was friendly. It was clean. My loved one was only there for a short time and in that time she fell.
4 StarsFull starFull starFull starFull starGray star
October 2018
The employees help out and they come right away when she needs help. All the staff are good. The cleanliness is excellent. The room is kept really clean. My loved one likes the soup. They did not tell us x-ray results.
2 StarsFull starFull starGray starGray starGray star
October 2018
They are friendly. My love one liked the meals. When you can find the nurses they are good but you have to walk the halls to get help. The whole staff needs to improve on their communication. They do not let each other know what is going on.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are very happy. They are all friendly and helpful. We heard they have the best rehab therapy. The whole place is very nice and clean. Everybody is very friendly. Most of the staff are good and there are some I have to get after. Some of the meals are good and need some work but my loved one loves the breakfasts. They are very good at communicating and addressed any issue we have had.
5 StarsFull starFull starFull starFull starFull star
October 2018
They managed to keep the pain under control. The PT and OT were excellent. The nurses were excellent and they made sure he was comfortable. The hallways and everything is immaculate. They give him choices for food. They had taco salad and my loved one said the soups were fantastic. He said no one can fix breakfast like this place, especially the french toast. No issues with communication. The therapy department was fantastic with communicating.
5 StarsFull starFull starFull starFull starFull star
October 2018
They take real good care of my loved one. They are there when needing help. Staff made sure my loved one was up and out of bed and moving. It is spic and span clean and my loved one's room is very clean. There was a morning aide that was not friendly but everyone else is friendly. Some of the meals are good. They bring a plate of fruit a couple nights a week and my loved one likes that. The nurses and therapists tell me what is happening.
5 StarsFull starFull starFull starFull starFull star
October 2018
The nursing care is excellent. The cleanliness is excellent too, it is always clean in there. My father loves the food and says it is very good. All of the staff have been just excellent. A few of the CNAs are great and have been wonderful with my father.
5 StarsFull starFull starFull starFull starFull star
October 2018
Staff very good and were caring. The food was good. They rehab therapy worked really fine and they answered requests right away. The dining looked enjoyable from what I saw in there. It was good, I don't remember names. Mostly nurses and staff that communicated with us.
4 StarsFull starFull starFull starFull starGray star
October 2018
The personnel is really good and helpful for the most part. The staff were great and were friendly. Generally I don't think we have been given an accurate picture of the goals they are setting and I don't think there is clear path we can follow.
4 StarsFull starFull starFull starFull starGray star
October 2018
The nursing was good and one guy was very careful with obeying the rules. They gave better food at this facility. My loved one liked having a private room there. The staff are not as responsive as the nurses and you have to ring a bell for help because they were not in the hallways. They did an electronic discharge and we did not get any papers.
5 StarsFull starFull starFull starFull starFull star
October 2018
I was so impressed with the care. The staff is very friendly! My loved one is enjoying the meals. The therapy services have been excellent! The therapists went above and beyond to explain the process, the goals, and answer any questions we had. The therapist also made a point to make sure we understood what was happening. Everyone was very accommodating and seemed to really understand that this is a big change. I am very impressed with their level of communication as well as the kind way in which it is conducted. The communication has been fantastic, very understanding and thoughtful!
4 StarsFull starFull starFull starFull starGray star
October 2018
The therapy is very good. It is very clean. They do not have enough help.
5 StarsFull starFull starFull starFull starFull star
September 2018
My loved one is happy. It's pretty good as far as I can tell. The staff has been good to her. The nursing care is good. You can survive on the food but it ain't top notch.
1 StarFull starGray starGray starGray starGray star
September 2018
It was terrible. They were really rude when we were leaving. There was a monitor beeping all night long and they didn't try to call maintenance or turn off so he got no sleep.
5 StarsFull starFull starFull starFull starFull star
September 2018
They operate extremely well here. All the staff here are great! There's lots of different people that stand out, too many to name! Management is ran extremely well and run a tight ship. It's clean even though the people spill. The communication is good.
4 StarsFull starFull starFull starFull starGray star
September 2018
We have been happy! The care has been good. My loved one is content with the staff. The meals are pretty good. It's clean. Therapy has given me thorough updates on my father's progress but the nurses have not.
5 StarsFull starFull starFull starFull starFull star
September 2018
They are really good, excellent. The staff always come in and ask if we need anything and are always helping to bring us what we need. It is very clean. My loved one likes the food and says it is excellent. Any time I have questions they are willing to answer.
5 StarsFull starFull starFull starFull starFull star
September 2018
CNAs are nice and they work with you. The patients all got to know each other and visit while eating. They are nice there. At times the staff are too busy and full of excuses.The cleanliness was okay. Sometimes they didn't bring the right food that was on the menu but my loved one ate salads, fruit, and hot dogs. We didn't meet a doctor and would've like to have known about how our loved one was doing and about the medications too.
5 StarsFull starFull starFull starFull starFull star
September 2018
This place seems to be really good. It looks nice and they are cheerful. The people are nice and friendly towards my loved one and their needs. There seems to be enough therapists. My loved one is getting up and around a little bit better with the rehab therapy. I noticed the cleanliness as soon as I entered the doors of this facility! The food looks pretty good. They do well to keep us informed.
5 StarsFull starFull starFull starFull starFull star
September 2018
The rehab therapy was absolutely great! The day/afternoon shifts are friendly and helpful. The meals were good. Some of the nurses were not as friendly or as helpful as the others.
4 StarsFull starFull starFull starFull starGray star
September 2018
The CNAs were good and the staff were friendly. The meals were excellent. They have reached out to us by calling us. That said, we did reach out to the therapy department and are awaiting to hear back from them at this time.
4 StarsFull starFull starFull starFull starGray star
September 2018
Good just had one issue with meals.
4 StarsFull starFull starFull starFull starGray star
September 2018
Some of the rehab therapy was good and some of it was not so good. The staff care was great but the CNAs need a lot more training and there is a heavy turn over. Only a few nurses there know what they are doing and the others could use more training on how to deal with certain circumstances. The cleanliness could improve.
5 StarsFull starFull starFull starFull starFull star
September 2018
All of the staff were good, especially the rehab therapist. My loved one really enjoyed the rehab therapy. The staff were all good and nice too. The majority of the staff were friendly. Would've liked the doctor to talk to us more.
4 StarsFull starFull starFull starFull starGray star
September 2018
The rehab therapy services are great! My loved one likes the meals and says the food and the staff are great too! It is clean and the trash gets emptied. They communicate very well.
3 StarsFull starFull starFull starGray starGray star
September 2018
They were outstanding and really cared about the family's needs. Everyone is very friendly. It is very clean. They gave good care here. It seems like the upper level staff and doctors were not on the same page. The doctors and admin did not know his case and we had to inform them of things.
4 StarsFull starFull starFull starFull starGray star
September 2018
Everything is nice there and they are accommodating. Rehab is going great. I was there one time for the rehab. Everybody is friendly and nice. It does not smell bad with those in that condition. The floors looked clean to me. She is a very particular lady with food. I visit and she is happy there. The communication seems fine. They have answered my questions. I spoke with one of the CNAs who is young and she was very good and a therapist was great. Their communication was good. I was surprised with the entertainment.
5 StarsFull starFull starFull starFull starFull star
September 2018
I'd recommend Villages and I am satisfied with the communication from the facility.
5 StarsFull starFull starFull starFull starFull star
September 2018
They are very nice. The nurse that came to see them at the house was great and so sweet. The staff care is very good. Everything was very clean and nice. The meals were delicious.
3 StarsFull starFull starFull starGray starGray star
September 2018
The personal care was a problem, only one person I could depend on. He was not attended to like should've been, therapy was fine but didn't like the way he was cared for. One of the CNAs was fantastic, she was there then I was not worried. That was great. One more girl, transport she would come, she really good. Except for few in administration, the majority of the staff are really nice.
3 StarsFull starFull starFull starGray starGray star
September 2018
The people here are extraordinary and better therapy can't be found anywhere. They put her in group therapy instead of one on one and not getting as much. It is the insurance doing it. The staff are doing great. They are friendly, kind, and always willing to help. CAs and nurses are good except in the mornings she is always wet. It is discouraging when we come in and she is soaked. She changed herself this morning and tired of being wet and not suppose to do that. She forgets the call button. Afternoon and evening is great. At night they are great. They do come when she calls them.
3 StarsFull starFull starFull starGray starGray star
September 2018
The staff are very pleasant. It's very clean. The food could be improved and more wheelchairs. They said they had ten ordered. The nursing care seems good and they are friendly.
1 StarFull starGray starGray starGray starGray star
September 2018
I didn't feel like they was any "tender loving care." Certain things should be followed like protocols. Communication was horrible. When I was trying to leave, I ran into 14 different people and ask questions and points to others and no one knew where the nurses were.
5 StarsFull starFull starFull starFull starFull star
September 2018
The therapy is good and the people who take care of me are very kind, gentle and they work hard to take of me. Rehab is good. The food seems to be good. The meals are balanced and I can have more if I want. They serve me in the dining room and I like being with other people. A lot of them communicate well here.
5 StarsFull starFull starFull starFull starFull star
September 2018
My daughter was there for respite. It is a very good facility.
4 StarsFull starFull starFull starFull starGray star
September 2018
The staff is very nice. We like the owner and the nurses. We had a problem with trying to reach someone over the weekend. I need some feedback for her wound vac and we could not reach someone. It took 20 minutes to reach someone to help. They are doing fine but she does like the food.
4 StarsFull starFull starFull starFull starGray star
September 2018
You either had nurses that were really good or other ones that were not as good. There was a problem with getting meds straightened out after he was admitted. They did not come in and clean your room everyday. They would if you asked. It's not home cooking but it's okay.
2 StarsFull starFull starGray starGray starGray star
September 2018
I have to hunt someone down every time I am there to ask how he is doing. The whole culture of that place is negative and not wants to take responsibility for anything. He has needed to see a urologist for three weeks and have not made the appointment yet. Every time we have been to see him he has needed changing.
3 StarsFull starFull starFull starGray starGray star
September 2018
The therapists are great. It's clean. Just trying to get answers from people is hard, especially the nurses. There are good staff and bad staff. Some get their job done and they are great. The staff are not too friendly. He complains but always has. The food looks okay.
5 StarsFull starFull starFull starFull starFull star
September 2018
My loved one does not have any complaints. They take good care of her. She is progressing and she is getting stronger. My aunt talks about one of the staff members all the time. He is amazing. He takes great care of her. Her first day was horrible though. Everybody needs to be on one accord. The first day the PT person did not tell the aide how she can get out of bed.
5 StarsFull starFull starFull starFull starFull star
September 2018
He was very happy there with the therapy, his room and nurses. The staff were all very helpful. Everything besides the therapy time issue was super. The rehab therapy services themselves are good. The only thing I'd complain about with the therapy is the scheduling. On the weekends, they come get him when he is not ready. The therapy sessions were not done on a timely manner. I never knew when my therapy was. They corrected that after I mentioned it a couple of times. If a session was scheduled at 10, they may arrive at 10:15. One person delayed the whole process. I would like to know ahead of time what the time sessions were, especially on the weekends. Shortness of staff made session times change, and they never let you know.
5 StarsFull starFull starFull starFull starFull star
September 2018
The experience has really been great here! Everything has gone smoothly.
4 StarsFull starFull starFull starFull starGray star
September 2018
It has been pretty good with just a few minor issues. Most of the staff are very good. I like the administration, they have been great. The nurses and CNA's are all great.
4 StarsFull starFull starFull starFull starGray star
September 2018
I'd recommend Villages Rehab.
3 StarsFull starFull starFull starGray starGray star
August 2018
The meals here are excellent! Rehab was great. If two employees were not in the equation I would recommend the facility. The cook was not friendly and the morning nursing shift was not friendly. Otherwise it was great. There should be more attention to the individual rooms.
5 StarsFull starFull starFull starFull starFull star
August 2018
The nurses are great and attentive. A couple in particular stand out. One nurse spent time to bath her and dress her well. She always helped getting him fully dressed in his shirt and shorts and was comfortable when she was on duty. From the first night, he wasn't feeling well and a nurse made him comfortable about things and he was less bothered very quickly. She was very nice to him- he liked them a lot! The nursing director was very, very good with him and got down into the grind. She changed him right away, bathed him right away they let me help so he wasn't apologizing so much. It was so clean, you could eat off of the floors. There were never any odors! The case worker was a doll and very sweet! They made him comfortable and feel like a person! It was very nice and I don't have a single bad thing to say! Under the circumstances, it wasn't the best because he was so ill but if I were ever sick, I'd hope to go there.
1 StarFull starGray starGray starGray starGray star
August 2018
There is very little camaraderie between the staff. They are not very friendly overall. The kitchen staff members were all wonderful and very helpful. One staff member is there early in the morning and he helped in the dining room. He was superb. I cannot say enough about this employee. One of the nurses was absolutely great too. She was very helpful and made the experience better for me. With the other staff, I would often get the response, "That is not my job" when asking staff members for their help. On more than one occasion, my physical therapist would place me in the chair to exercise and become busy with another task. I would wait in the chair up to thirty minutes for him to return. Also, on another occasion when I asked my PT a question he responded that he was not on duty at the time. I had trouble getting direct answers from staff members, especially with the PT. Also, the way in which they communicated with me was not friendly.
2 StarsFull starFull starGray starGray starGray star
August 2018
The therapists are extremely good. Also they have one of the best cooks and he is superb. The other staff had an extremely bad attitude. It is not a very good place to be. I had many conversations with the management. There were only two good nurses.
1 StarFull starGray starGray starGray starGray star
August 2018
I removed my mother from the facility after one night. It was mostly because of the nursing staff. The admin staff was great. They were very communicative and helpful with paperwork. The nursing staff was really terrible in this aspect though. The nurses had no sympathy and were not helpful. They look like they were being bothered. Even when my mother had to use the restroom, it seemed like a hassle. She had to press her call light 11 times because staff was not tending to her needs. The nursing staff failed to introduce themselves to her and there was no greeting.
3 StarsFull starFull starFull starGray starGray star
August 2018
What they did in rehab was good. They did a lot of things to achieve my loved one's goals and she had the same therapist every day. However in general the services were not that good. When she first came in, the nurses just handed her pills and would not tell her what she was taking. There were not enough nurses for the people. After she pushed the button, she waited an hour and half to get her meds. She tried to eat in dining room and couldn't and had to eat in her room. They did not bring all that was ordered. The staff did not talk to her. We picked a facility close to house. No one even talked to us when we arrived, nothing about what the goals were, or how long they were planning for her to be there. There was no case manager and she had to ask a nurse for information.
4 StarsFull starFull starFull starFull starGray star
August 2018
The rehab is very good. The nursing care is very good too. Sometimes they run out of my medication and I had to wait a couple of days and they forgot to order it. This is fine now though. I like my room and it is private room. I want to know the list of medications to take before I leave. Communication is good. Sometimes the meals are good and sometimes not so good.
5 StarsFull starFull starFull starFull starFull star
August 2018
It seems like they are doing well with her. They are taking good care of her and they are working hard in rehab therapy. I like one of the staff in particular. The cleanliness is very good. Everything is on time with the meals. I have a direct line to the PT person, which is helpful.
3 StarsFull starFull starFull starGray starGray star
August 2018
They need better therapy staff.
4 StarsFull starFull starFull starFull starGray star
August 2018
Overall the experience at Villages is very good. At times, there would be a spill and it would take longer than it should have before it was cleaned. I was at the facility throughout his stay so we were in constant communication with one another.
3 StarsFull starFull starFull starGray starGray star
August 2018
My mom requires a little bit of extra care. Based on what she has told me, it sounds like most of the staff are fine and one third have an attitude. She loves one of the staff members especially. She does not like the food. We have taken meals to her twice. The main complaint is that she gets a big meal at noon and then they have a light meal at night.
4 StarsFull starFull starFull starFull starGray star
August 2018
The staff care was extraordinary, two staff members in particular were excellent! They made sure my mother was comfortable. I had problems getting completed exit paperwork and exit prescriptions and exit care plan. It took over a day.
3 StarsFull starFull starFull starGray starGray star
August 2018
I can never get to them to answer questions about my mother and they do not call me back. When I talk to someone they do not know anything in detail. They just say she is doing okay and no detail. Some nurses are great and some are not good. My mother wants wounds dressed the same day and they do not do this until the next day.
3 StarsFull starFull starFull starGray starGray star
August 2018
Rehab is better than what we had before. The staff are friendly. The cleanliness is about as good as you can get. The shower facility does not have a grab bar under the shower, only on the sides. The nurses are good but slow to respond when you need them.
5 StarsFull starFull starFull starFull starFull star
August 2018
Villages is a great rehab. The meals could use improvement. Some of the meals are dry. Also, getting the correct item can be a hassle at times as well.
4 StarsFull starFull starFull starFull starGray star
August 2018
They are on top of things but not as quick as need to be. Therapy is good and better than the last place she was. It was pretty clean and no odors. I tasted her food because there was an extra tray and it was very good. I went to a care meeting but did not get information or learn anything. I wanted to know if she was making progress and if her situation was improving, and how that would happen.
4 StarsFull starFull starFull starFull starGray star
August 2018
My son had to come and straighten things out. Now the experience is much better. There are three aides I really like. The therapists are good and the nurses seem pleasant. The food is lousy though.
3 StarsFull starFull starFull starGray starGray star
August 2018
Overall I would recommend Villages. I personally did not have concerns in the area of staff care, however it seems as though when a patient really needed care, certain staff members would do the least possible to deliver care. One time I arrived to the dining room and it was 1.5 hours before I was served my meal.
3 StarsFull starFull starFull starGray starGray star
August 2018
The owner was really good, I appreciated her. But I got sick and tired of the facility after a week and a half.
4 StarsFull starFull starFull starFull starGray star
August 2018
My loved one is progressing. She is getting PT and OT. The place is very clean and she enjoys the food. They do not follow through with information though. My recommendation is that they learn to smile. There was an issue with transportation to an appointment and the DON did not call me back.
3 StarsFull starFull starFull starGray starGray star
August 2018
The rehab staff is very friendly. I would recommend the rehab program to someone else. They did have to order a piece of equipment for me and it took a while to get this. I felt as though they could have chosen a faster shipping option especially because time was valuable. I am pretty independent so I am able to take care of myself for the most part. If I was not able to do so I would be a little hesitant to be a patient at the facility. One night I found an aide sleeping. A lot of the nurses were nice and pleasant. There were a couple that were very slow and could have had a more positive attitude. The housekeeping staff seems to need more training.
3 StarsFull starFull starFull starGray starGray star
August 2018
It seems to be clean and I'm happy with the meals. There was a paperwork delay. I tried to talk with doctor, but no one return calls, and it's frustrating. The shower chair disappears, and it seems like you have to have an appointment for everything.
3 StarsFull starFull starFull starGray starGray star
August 2018
Some of the nurses are great and others have not addressed her care properly. I have been working with the staff and my concerns seem to be getting taken care of. I have run into some issues with the meals corresponding with the menu.
2 StarsFull starFull starGray starGray starGray star
August 2018
In the evening shift, one of the male nurses is amazing. He's a nice young man. I have to be proactive with most of the staff, except for him.When my loved one woke up she was wet and couldn't reach the call light. She told me she needed help over the phone so I called the facility. It was a hassle getting this taken care of.
5 StarsFull starFull starFull starFull starFull star
August 2018
It is a good place and they are helpful. Rehab is pretty good and they have a lot of equipment. The staff is great and the nurses are good. Some of the meals are generic but the food is pretty good. Communication has been good. I am waiting for a walker and I want my own.
5 StarsFull starFull starFull starFull starFull star
August 2018
They are great people. They work well with us in rehab. Staff care is great. They look things up for me, they're very informative and they print things for me. My husband eats everything.
5 StarsFull starFull starFull starFull starFull star
August 2018
I've heard very positive things about Villages.
4 StarsFull starFull starFull starFull starGray star
August 2018
The nurses are attentive and are very busy. They are doing a great job. He is bound in his bed right now. It is really good. He can stand with assistance. We like Tiffany. They are friendly. It is very clean and you can eat off of the floor. It smells really good but he does not have much of an appetite and he is a fussy eater and they offer other things to eat if he does not like what is offered.
3 StarsFull starFull starFull starGray starGray star
August 2018
I had to call and raise heck about no shower for a long time! There are attitude problems. When I called, the staff addressed the issue fast, real fast. They were cordial with my wife and me. The therapist was distracted and played with phone while the patient is doing what they said for them to do. Some nurses are spectacular but others that have a real attitude. The food was good. The facility was spotless.
5 StarsFull starFull starFull starFull starFull star
August 2018
After my surgery, I thought my kids would take care of me but I went to this rehab and it was actually the best thing ever! The therapy was wonderful. The staff were as friendly as anyone could be. The nursing care was great. It was absolutely clean, even the cleaning staff and the people that change the beds were great. Meals were fantastic. They have the best soup I've ever had.
3 StarsFull starFull starFull starGray starGray star
August 2018
The facility seemed to be better in the beginning in terms of communication. It seems as though there are many regulations that come into play with this.
4 StarsFull starFull starFull starFull starGray star
August 2018
Everything is good but the food is horrible. I think the therapy is good, though she's not entirely satisfied with it.
4 StarsFull starFull starFull starFull starGray star
August 2018
The food was not that great. I like the OT and the PT staff and the nurses were all excellent. That was the hardest part, getting discharged. It took until the afternoon to get out of there.
4 StarsFull starFull starFull starFull starGray star
July 2018
Overall she is quite happy. She is doing real good in rehab. She enjoys her meals. She asked for a bed pan and they said you do not need a bed pan. She needs help getting to the bathroom. Her room was a mess and the bed pan on her floor. There was clutter but it's not dirty. No one has called me and I hear about what is going on from my momma. She likes three of the staff a lot and three staff she does not like.
3 StarsFull starFull starFull starGray starGray star
July 2018
It is average and it is not poor. She said she only gets a little therapy every day. It is very clean. I never know what is going and they finally called after a week, today.
4 StarsFull starFull starFull starFull starGray star
July 2018
It's going well. In the beginning things were not. She had a fall there. I'm not blaming them though. When I visit, she seems like she's good now and things seem fine now. Meals are perfect.
5 StarsFull starFull starFull starFull starFull star
July 2018
Everything is great, by far the best rehab she's ever been in. One of the nurses does a superior job. The staff are very friendly and very nice. The facility is spotless. The meals are some of the best I've had in that situation. I haven't had a lot of feedback, not a lot of communication, there should be more. That's probably the weakest thing.
5 StarsFull starFull starFull starFull starFull star
July 2018
I moved out of another facility to go to the Villages, and I was very satisfied with the quality of the help, the attitude, and the thoroughness of the help they provided. They had clear policy on fighting pain with associating the proper medication with it, which I had a tough time with at the other place. I had a good experience and we made tremendous progress in a very short amount of time. The therapists, nurses, and aides were all great. They were very up front and straightforward with communication. Meals were above average too.
1 StarFull starGray starGray starGray starGray star
July 2018
The nurses were nasty and the food was bad. Rehab went fine and the therapist was nice and tried to help. One CNA was an angel. She stayed and helped with rough times. But the rest were not good. One was especially bad. In one week, they only changed the bed one time. Several people came into the room and didn't know his condition and case. This was the opposite of what should've been. I had to repeatedly explain.
1 StarFull starGray starGray starGray starGray star
July 2018
The rehab was good. However my loved one went to Villages to recover from a broken bone and while there fell multiple times due to inattention from the staff.
3 StarsFull starFull starFull starGray starGray star
July 2018
The nursing staff seems to be kind of short of staff but they take good care of him. It takes a while for help. The rehab is excellent. They are calling us. We liked the two ladies in social services, they are excellent.
4 StarsFull starFull starFull starFull starGray star
July 2018
I am not in the area so I communicate with him on the phone to discuss how he is doing at the facility. The care and speech therapy seem to be going very well for him there and so far the experience has gone smoothly. There was a hiccup in the beginning with his therapy however it seems to have been straightened out. The care has been really good so far at the facility. The nurses are very helpful and attentive but it is the timeliness of treating his condition that concerns me. I do ask about his meals he says it is not restaurant food however he is enjoying the meals at the facility. He does have options which is also great. There's a nice variety.
4 StarsFull starFull starFull starFull starGray star
July 2018
It has been great recently. We had some issues but they have resolved them and moved her to different wing and that's much better.
4 StarsFull starFull starFull starFull starGray star
July 2018
My loved one likes the food. It was touchy to get someone to return my call.
1 StarFull starGray starGray starGray starGray star
July 2018
They are understaffed. My mother did not get a shower for 12 days and no one seemed notice. Each time I called the main receptionist to get transferred to the nursing station it was 2/25 times someone answered at the nursing station. This was one of my main concerns with the facility. It was very difficult to get a hold of the staff to keep informed, especially at the nursing station.
3 StarsFull starFull starFull starGray starGray star
July 2018
My loved one should not have attempted rehab. After lunch it was very difficult to get help.
3 StarsFull starFull starFull starGray starGray star
July 2018
The staff and aides are wonderful. The nurses are wonderful but the food is terrible. There's not a lot of attention in PT, then they try to get you to stay.
5 StarsFull starFull starFull starFull starFull star
July 2018
My loved one likes the food. She is saying the food is very good lately. The physical therapists do not listen to her, but she has improved from what I can see. The facility is spotless. They are very concerned for her health. They have not called me.
3 StarsFull starFull starFull starGray starGray star
July 2018
Some nurses were better than others. The rehab was ridiculous and very short. The service and rooms were not that good.
4 StarsFull starFull starFull starFull starGray star
July 2018
I like the help really well, and the physical therapy is real good. The communication is lacking a little.
5 StarsFull starFull starFull starFull starFull star
July 2018
We have been very impressed so far and do not have any complaints! Their therapy program is absolutely amazing! The staff are absolutely amazing. They do not call me, but I am there all the time. They have not had a reason to reach out to me at this point.
2 StarsFull starFull starGray starGray starGray star
July 2018
There was a challenge from the first day for her getting my loved one's medications. All the nurses wanted to give the medications their own way, and not according to the chart. Rehab therapy was excellent, and they worked with her very carefully. The staff assisted her to the bathroom, but the mornings were impossible because they were helping those who could not get out of bed. She would have to wait a long time. The owner was fair and communicated with me. I had to pry for answers and things were not done, and it left a bad taste in my mouth. They were evasive.
4 StarsFull starFull starFull starFull starGray star
July 2018
It is nice, and the people are great. With having to go to a rehab and not wanting to go, it was a great experience. I am very impressed with the rehab. All of the staff was good. They did a good job of keeping me informed. The cleanliness was not perfect, but not bad. It was not exactly the best food in the world.
3 StarsFull starFull starFull starGray starGray star
July 2018
There was good therapy for 30 minutes a day. My loved one had to stay in bed unless he was in therapy. There was one nurse and two assistants who were nice.
4 StarsFull starFull starFull starFull starGray star
July 2018
The cleanliness is great. I would say the food was not the greatest and they could use a new chef.
5 StarsFull starFull starFull starFull starFull star
July 2018
The rehab therapy is good, with no complaints from him. The facility is clean. Initially there was a complaint with someone my loved one was sharing a room with. He was up all night and he could not sleep, and now he is in a private room. He is having sandwiches for lunch. He said the fish was dry one time. When he asked the results of a medical test, they did not know yet.
3 StarsFull starFull starFull starGray starGray star
July 2018
The therapist was terrific. It needs to be cleaner. The room was messy for days on end. The beds weren't made until late afternoon if at all. Some meals were good, but not all were good.
4 StarsFull starFull starFull starFull starGray star
July 2018
The rehab is perfect. My loved one does not like the food, but the help is good and they are doing great job. The facility is shabby and the seats are dirty. It needs a redecorating. Communication is very difficult unless you corner the nurse. They have to go and find out on the computer about the patient.
5 StarsFull starFull starFull starFull starFull star
July 2018
They did a super job for my loved one. She was there for the care and exercise. The nurses were good. The staff were very good.
4 StarsFull starFull starFull starFull starGray star
July 2018
They are doing a good job over all. No one told my loved one the results of her medical test. They did not tell her she was on a certain medication. The communication should have been a little better. The nurses are good. The trash of the front door was overflowing on the weekend.
5 StarsFull starFull starFull starFull starFull star
July 2018
It was very good. My loved one got good service and they looked after him. They were very accommodating. The food was good. It was clean. The people were friendly. The rehab therapy was very good and it was one-on-one. It is the best he has ever had in ten years. The staff was very friendly. I had to ask to find out and they answered our questions.
4 StarsFull starFull starFull starFull starGray star
July 2018
They need some more staff. They are short-handed. The staff are overworked and that is obvious. Some of the nurses are better than others. There is one that is wonderful. He has helped so much. We have a wonderful activity person. The therapy is excellent.
3 StarsFull starFull starFull starGray starGray star
July 2018
The attitudes and the lack of help were the issues. There are bugs all over and it is dirty. They had mold on the walls and ceiling. The rehab therapy was okay. It did not really help him much. Some nurses were really helpful and kind. I had words with one. We got in each other's faces. The staff were good, but they stood in the corners on their phones when I asked for help.
3 StarsFull starFull starFull starGray starGray star
July 2018
I thought the facility could use improvement, especially the housekeeping area. The portion control and menu are lousy. The menu should be available a day in advance. The way it is determined when the person should go home is not a good process. The person working with the client knows more than the manager. They should prepare the person to be safe at home. I thought therapy was excellent. The therapists are all hard workers. The nurses were very good. The day aides were excellent and the night aides were inferior. The rooms and toilets and shower areas should have been cleaner.
1 StarFull starGray starGray starGray starGray star
July 2018
My treatment was horrible. My son pulled me out of there. I was full of drugs. I was in too much pain so I could not do therapy. The nurses were okay. The food was horrible. I lost four pounds there. The communication was not good.
4 StarsFull starFull starFull starFull starGray star
July 2018
This is my brother's second time at the facility. The first time seemed to go more smoothly, especially in terms of communication with the facility. I am no longer in the area, and it seems difficult at times to get a hold of staff. We had a hard time getting call back. Breakfast is okay, but lunch and dinner need improvement.
5 StarsFull starFull starFull starFull starFull star
July 2018
I am happy with my experience at the facility. The gentleman aide the first night I was there helped me so much along the way.
1 StarFull starGray starGray starGray starGray star
July 2018
My loved one had trouble getting a working phone. She never received a certain medication and that took a drastic toll on her condition. I had to call multiple times to get any information.
4 StarsFull starFull starFull starFull starGray star
July 2018
It is very clean and they are excellent at keeping me informed.
4 StarsFull starFull starFull starFull starGray star
July 2018
I did meet a few staff members and they seemed friendly.
4 StarsFull starFull starFull starFull starGray star
July 2018
The people there were really nice and helpful. All of the staff I had were excellent. There were some miscommunications that went on for transportation and the times of where I was supposed to be. Some of the medications took awhile to get from the hospital to the rehab. They kept running out of food.
3 StarsFull starFull starFull starGray starGray star
July 2018
I do not think they acted professionally towards me. The therapy was okay. Some staff were good and some not good. I liked the aide at night. The staff were friendly. The food was okay; it kept me alive. There was a lack of communication.
4 StarsFull starFull starFull starFull starGray star
July 2018
Every single one of the nurses was excellent. All shifts, day and night, they were great! The first night there was a bug, so I was a little squirmy after that, but other than that, it was fine. I did not have an appetite; however, there was a good variety of food. They were extremely accommodating.
5 StarsFull starFull starFull starFull starFull star
July 2018
The CNAs have made this experience especially good. Two CNAs have been exceptional. I believe they could push him a little more in therapy. My husband loves the meals here!
1 StarFull starGray starGray starGray starGray star
July 2018
I took my loved one out of there. I had to scream at them to give my loved one a shower. She only had one shower and they did not even wash her hair. Everything was struggle. I asked for compression socks, and I had to demand that. I had to demand a pill and did not get it until 10 days later. The doctor only comes once per month. The three aides played on their phones and were lazy. If you asked them for help they gave an attitude. They gave her too much medication and she was a fruit cake. The discharge orders were her to be on a medication from the hospital and she did not have this medication. In therapy, she was almost falling off of the machine because she was medicated. The nurses did their job, but they were overwhelmed. There were two nurses in the whole building. The aides watch TV all the time with their phones in their hands. The food looked horrible and I brought food from home.
5 StarsFull starFull starFull starFull starFull star
July 2018
The entire experience has been great, especially the rehab therapy team that has been working with my husband! The rehab people are remarkable. We never thought he would be rehabilitated and they actually have made great progress! I did not believe he was going to be able to come home with me, and it is now a possibility! The nurses are excellent. They are always in touch with me and keeping me updated. They have such a friendly staff. They are so nice and helpful! There is some room for improvement with the cleanliness, but it is still good. They stay in touch with me, keep me updated, and answer all my questions.
5 StarsFull starFull starFull starFull starFull star
July 2018
Overall it was great. I have to be proactive about communication. I imagine if there was some sort of incident they would contact me; however, for anything else I have to reach out to find out about my loved one's care.
4 StarsFull starFull starFull starFull starGray star
July 2018
It was pretty good. Therapy was great, and they were on top of things. The therapists were outstanding. The nurses were average. I had to constantly seek the nurses and aides for different things. Some aides were outstanding and some not outstanding. We liked the aide on the second shift who was fabulous. The cleanliness was very good. The meals were good. Therapy is the only area that kept me informed. It was hard finding her clothing. I marked everything, but the clothing did not come back. I went to the laundry area and they said that I should have marked her clothes in a certain location to make sure it could be seen.
3 StarsFull starFull starFull starGray starGray star
July 2018
They have several absolutely wonderful people and a few that didn't seem interested in their job. Also, the responsiveness at times took longer than it should have. I wish my loved one's rehab therapy sessions could have been longer, but the program itself is very good and I would recommend the program to a friend. I felt as though there were some CNAs that didn't have the best attitude. I was actually surprised with the meals. They were better than I expected. Their communication was really terrible.
4 StarsFull starFull starFull starFull starGray star
July 2018
The rehab therapy is excellent. All of the therapy people are all outstanding. The nurses are absolutely wonderful. Sometimes the staff care is great and sometimes not great, but they are all kind and friendly. It is very clean. The head of social services is very helpful. I think sometimes they do not make enough effort to get my loved one to eat. Some staff are better than others.
5 StarsFull starFull starFull starFull starFull star
July 2018
The people there are very nice, very friendly. I have been overall so impressed with the staff. If I have any questions at all they were right there to answer. The rehab room is very nice! Also, there were two therapists that worked with her throughout her stay and they were so good with her and helped get her back to where she should be and helped her achieve all of her goals. The nursing care is excellent. The nurses are so good and were always on top of everything. It is a very clean facility. Food is really the only area that they could improve. I feel as though, using the same budget, it could be better.
5 StarsFull starFull starFull starFull starFull star
July 2018
My loved one has been here several times. At this point he asks "when am I going back?" He absolutely loves it there! Everything is amazing. It is a great facility and we recommended to everyone! The therapists are so good! The nurses are all so fantastic. It is a very clean facility! They always keep me informed whether it is a doctors appointment, medical tests, no matter what, they make a point to keep me informed about his care.
4 StarsFull starFull starFull starFull starGray star
July 2018
During my dad's stay, everyone was friendly and helpful. They had good food quality. The atmosphere was good. All of the staff smiled. At my dad's birthday they sang happy birthday and got him a balloon. Some of the nurses go above and beyond. I liked one of the aides who worked the afternoon shift or evening. My dad had some chips and he dropped some on the floor and noticed it on the floor for a few hours. It took seven phone calls before his prescription was available.
3 StarsFull starFull starFull starGray starGray star
July 2018
I feel as though I kept the staff informed about her care. I was able to be there every day and spend time with my loved one throughout the day so the staff did not have to necessarily reach out to me either.
1 StarFull starGray starGray starGray starGray star
July 2018
The night staff was not good and frightened my mom at night. One night she waited an hour and 20 minutes and she said she wanted ice for her leg that was hurting and the nurse said she would have to wait. The aides were mistreated by some of the nurses. The doctor did not start therapy right away and waited 3 days before this got started. She had no complaints about the therapists. The cleanliness was decent. The food would wait 2 to 3 hours on steam tables. They had good linens and drinks. They had plenty of food. They had an activities person for seniors. We went to the singing events.
4 StarsFull starFull starFull starFull starGray star
July 2018
Overall it was a good experience at the facility. In the beginning I found myself very confused and not given a lot of direction. Eventually when especially the rehab therapy team guided me through this new environment things really smoothed out and the rehab stay went well. The rehab therapists were very professional and helpful. They actually showed me the ropes of how you handle being in a rehab. They gave me goals that I had to achieve in order to leave the rehab. Everything seemed well organized. The meals at the facility are excellent! I would have preferred my sheets changed on a daily basis. There was no hand sanitizer dispenser in the building. I never saw them actually clean my room or mop my floor. I'm not sure if it was done maybe when I was not in the room. Communication is where they are slacking. I didn't know who did what or what was going to happen. Having a clearer picture of who is on duty and who is what position would also be helpful.
4 StarsFull starFull starFull starFull starGray star
July 2018
Many times the care is excellent, but there are gaps with not having the call button near her to get help. We brought it to their attention and they are working on that. The rehab therapists seem good. We like the CNA there is the afternoon. We need to understand their schedules better.
4 StarsFull starFull starFull starFull starGray star
July 2018
There are a few problems with the staff from time to time, but basically it has been good. The majority of the staff has been helpful and courteous. There were a couple that did not bring water in her room and we got into an argument. There is not perfection but they have been good. The rehab therapy is very good. She has been pleased with the therapy. We like one of the physical therapy staff. The cleanliness is better than when we first got there, and I was not happy with the floor but it has been cleaned now. I did get a call at 3 am because there was an incident, and that is the only communication I have gotten from them.
5 StarsFull starFull starFull starFull starFull star
July 2018
When we first arrived to the facility, it was not a good experience. The staff's attitude between each other as well as our family was unacceptable. My daughter met with the owner after the first day and everything was smoothed out right then. Since then, it is going great. The meals are better than the hospital. I have not received any phone calls, but I see and talk to my loved one on a daily basis so that is where I get my information that I need.
4