Park View Post Acute

3571 Montgomery Dr.
Santa Rosa, CA 95405
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About Park View Post Acute

Philosophy

At Park View Post Acute, we believe in the art of caring. Our mission is to exceed your expectations and make a difference in the lives of our residents by providing outstanding healthcare and service. Using the latest research and technology, our skilled in-house therapy team provides state-of-the-art rehabilitation therapy, completely customizable to your unique needs. Working closely with families and care providers, we anticipate your every need and create the best individualized plans for our guests. We are proudly a CMS 5-star facility, which is apparent in the dedication of our caring staff. 

Description

Park View's rehabilitation program offers the best in-house therapists, equipment, and services to ensure your fullest recovery possible. In our bright, modern therapy room, our skilled rehab team uses a wide variety of state-of-the-art therapeutic approaches that will work wonders for you or your loved one. We believe in a holistic approach to care, and our therapy staff continually receive education and training in order to provide you with the best quality service possible. Our therapy plans are completely customizable and even include specialized equipment for your unique needs. 

Our in-house therapists are dedicated to getting to know each patient and their individual needs, and we work to ensure that each therapist and "guest" are just the right match!

Our state-of-the-art therapy services include:

  • Physical, speech, and occupational therapy
  • Balance therapy and fall prevention
  • Wound care
  • Pain management
  • Neurological conditions
  • Pulmonary Programs
  • Lymphedema
  • Integrated cognitive program
  • Home assessment

At Park View, we are dedicated to providing top-of-the-line service in the Santa Rosa community. From day one, we plan for your safe return home and offer an outpatient care plan to ensure our patients are safely integrated back to life at home. 

Our facility is filled with comfortable amenities so you will feel right at home. Step through our doors to enjoy our brightly-lit dining area, well-manicured outdoor spaces, gorgeous artwork, and sparklingly clean, comfortable rooms. Our rooms and common areas are equipped with WiFi and Cable TV so you can stay entertained during your recovery. We also encourage families and guests to participate in our wide array of activities, or dine in our elegant dining area with freshly-made meals, friendly for any diet.

Clinical help

Therapy
24-hour awake staff
Experts
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Resident parking available
Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Meals provided
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Male
Female
Private Pay

Staffing

Languages spoken: English, Spanish

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 5/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 4/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 6
Facility Related Incidents 2
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Santa Rosa1 miles8
Sebastopol9 miles2
Eldridge11 miles1
Healdsburg16 miles2
Petaluma16 miles5
Sonoma16 miles3



Reviews

Highest Newest Oldest Lowest
5 StarsFull starFull starFull starFull starFull star
September 2018
They remember from when my mother was there, and it was excellent care. They are at a high caliber here. The therapy is excellent, and I am very impressed with the therapists. The nurses are super and right there for my father. They do not let him get away with anything. The aides work hard. It is very clean. They check the toilet and trash. The level of communication is fine and better than the hospital. My father complains about the nurses coming late to help him, and the food is disappointing, but some of it is great.
4 StarsFull starFull starFull starFull starGray star
September 2018
The therapists seem to know what they are doing. The cleanliness is great, and operations has their finger on the maintenance of the facility. There is not a smell. The staff is fantastic, and they introduce themselves, but they are overwhelmed. It is inadequately staffed. The responses are not good at times. The response time is longer than five minutes. The nurses are not available all the time. There is a wait for prescriptions. They have to go through a process and lack follow-up. There are male CNAs changing females. The food presentation is lousy. They have never spoken to me. PT is very open to communication.
4 StarsFull starFull starFull starFull starGray star
September 2018
The therapy is good. My loved one says he is getting better every day. He eats everything. There were a number of times when I visited that I asked the aide for help twice. I was shocked that they were chatting and not paying attention. When they helped, it was great.
2 StarsFull starFull starGray starGray starGray star
September 2018
My mother has to wait quite some time before she receives care when putting on her call light. This seems to go across the board in terms of using the restroom or getting help with other things.
5 StarsFull starFull starFull starFull starFull star
September 2018
The communication has been great so far from the facility! We are very pleased.
5 StarsFull starFull starFull starFull starFull star
September 2018
It's a really good place place to be a rehab. Everybody I talk to all says they are the best. Everyone is really nice. I like everyone there. My loved one is happy with all the food there.
4 StarsFull starFull starFull starFull starGray star
August 2018
I have not heard any bad things from my mom. It sounds from her like everything is good!
5 StarsFull starFull starFull starFull starFull star
August 2018
They have great service. The therapists take good care and it is a nice experience. The nurses and aides are excellent. The food is okay.
5 StarsFull starFull starFull starFull starFull star
August 2018
Its been wonderful! Of course my husband is anxious to get home, but really, I could not have asked for better. The meals are good. They taste home cooked to me, ya know, family style! The doctor has weekly get togethers with us to evaluate the patients and answer any questions, and I think that is great!
3 StarsFull starFull starFull starGray starGray star
August 2018
I was in there one day and they have a lot of patients. The call lights were going off and no one was helping the patients. I think the doctor there should talk with my mom's doctors before making changes to her medications. The rehab therapist I met was encouraging to the patients. There is only one nurse. The staff is very friendly. Meals need some improvement.
5 StarsFull starFull starFull starFull starFull star
August 2018
The place has really good help and is really clean. Therapy is good. The nurses are very good and in my loved one's room often. The staff is very friendly. It's very clean there. The meals are very good.
3 StarsFull starFull starFull starGray starGray star
August 2018
My loved one is very tall and needs a different bed. We've been waiting several days for that to be worked out.
4 StarsFull starFull starFull starFull starGray star
August 2018
The nurses are very good. There have been a couple of incidents, but overall it is good.
5 StarsFull starFull starFull starFull starFull star
August 2018
So far, we are happy!
5 StarsFull starFull starFull starFull starFull star
August 2018
The people are so good, right there when you need them. There are enough nurses. The social worker lets me know anything I need to know.
3 StarsFull starFull starFull starGray starGray star
August 2018
There are lots of people talking but things are not happening. Many times the nurses have made mistakes on my loved one's medication and she has had to keep track of it herself. The aides are very caring. The staff is definitely friendly. The quarantine room door is left open all the time. We've had problems with the meals. They are not giving my loved one what she's ordered. I wrote notes and talked to the dietitians and none of it worked. So she's not eating.
4 StarsFull starFull starFull starFull starGray star
August 2018
The staff has been really good. It is fairly clean. She does not complain about the food. The care is excellent. The staff is super friendly. It would help if my loved one had a little more privacy. Everybody needs to improve on communication, especially the doctors.
3 StarsFull starFull starFull starGray starGray star
August 2018
My main concerns pertain to the call light and the communication. It seems as though when my father presses the call light for help it takes a great deal of time for the staff to get to him, which leaves me worried. The bathroom cleanliness needs improvement. Also, the communication could improve. For example, last week my father had an incident and had to go to the ER. When I was sitting with my father at the ER someone from the facility reached out to me about my father missing an appointment. I had to inform the staff member that he was not at the facility.
5 StarsFull starFull starFull starFull starFull star
August 2018
Everybody is so friendly and my loved one gets excellent care there. The rehab therapy is very good. The nurses are great. The staff are great. They always speak to you. The meals are very good. The communication is very good. They tell my loved one what they are going to do. We are very pleased.
3 StarsFull starFull starFull starGray starGray star
August 2018
The food is horrible. My loved one called for a nurse and took a long time to answer the call button. He just needed someone to help to go to the bathroom. I've never see anyone come by and check on him. The aides have been the most helpful. When dinner is brought to him, the lunch tray is still there. They only call for weekly meetings, and I expect more contact.
5 StarsFull starFull starFull starFull starFull star
August 2018
This facility was incredible. A year prior, we had to take my mother to another facility, and we were really let down there. We were hesitant about her going to Park View because we felt as though facilities all might be similar. Park View was completely different - they made this a pleasant experience for both my mother and our family. The staff is very attentive and on top of it. They monitored her well and were also reactive. For example, if they saw that she was losing weight they would incorporate items into her diet that would help with this. We had absolutely no problems with the staff! My mother loved the meals! They could tell me the percentage of the breakfast and other meals she ate. If they thought she was losing weight they would up her meals. The facility does really well with communication as well. I just loved that they were able to tell me the percentages of what she was eating of her meals. Having this information available to me was such a relief.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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