Park View Post Acute

3571 Montgomery Dr.
Santa Rosa, CA 95405
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About Park View Post Acute

Philosophy

At Park View Post Acute, we believe in the art of caring. Our mission is to exceed your expectations and make a difference in the lives of our residents by providing outstanding healthcare and service. Using the latest research and technology, our skilled in-house therapy team provides state-of-the-art rehabilitation therapy, completely customizable to your unique needs. Working closely with families and care providers, we anticipate your every need and create the best individualized plans for our guests. We are proudly a CMS 5-star facility, which is apparent in the dedication of our caring staff. 

Description

Park View's rehabilitation program offers the best in-house therapists, equipment, and services to ensure your fullest recovery possible. In our bright, modern therapy room, our skilled rehab team uses a wide variety of state-of-the-art therapeutic approaches that will work wonders for you or your loved one. We believe in a holistic approach to care, and our therapy staff continually receive education and training in order to provide you with the best quality service possible. Our therapy plans are completely customizable and even include specialized equipment for your unique needs. 

Our in-house therapists are dedicated to getting to know each patient and their individual needs, and we work to ensure that each therapist and "guest" are just the right match!

Our state-of-the-art therapy services include:

  • Physical, speech, and occupational therapy
  • Balance therapy and fall prevention
  • Wound care
  • Pain management
  • Neurological conditions
  • Pulmonary Programs
  • Lymphedema
  • Integrated cognitive program
  • Home assessment

At Park View, we are dedicated to providing top-of-the-line service in the Santa Rosa community. From day one, we plan for your safe return home and offer an outpatient care plan to ensure our patients are safely integrated back to life at home. 

Our facility is filled with comfortable amenities so you will feel right at home. Step through our doors to enjoy our brightly-lit dining area, well-manicured outdoor spaces, gorgeous artwork, and sparklingly clean, comfortable rooms. Our rooms and common areas are equipped with WiFi and Cable TV so you can stay entertained during your recovery. We also encourage families and guests to participate in our wide array of activities, or dine in our elegant dining area with freshly-made meals, friendly for any diet.

Clinical help

Therapy
24-hour awake staff
Experts
Respiratory therapist
IV-infusion therapies
Peg tubes
TPN
Dietician on site
Visiting professionals
Visiting podiatrist
Visiting dentist
Doctor on call

Amenities & Features

Resident parking available
Activities onsite
Activities offsite
Outdoor common areas
Indoor common areas
Meals provided
Beautician onsite
Free cable satellite tv
Free WiFi

Patients accepted

Medicaid
Medicare
Male
Female
Private Pay

Staffing

Languages spoken: English, Spanish

Location

Number of private rooms: 0
Number of rooms with private bath: 0
Number of rooms with shared bath: 0
Number of shared rooms: 0
Short-long term sections combined: 0

Medicare Ratings

Overall Rating: 5/5
Quality Rating: 5/5
Nurse Rating: 4/5
Staff Rating: 4/5
Survey Rating: 4/5

Medicare: By The Numbers

Issue Number
Substantiated Complaints 6
Facility Related Incidents 2
Number of Fines 0
Total Fine Amount $0
Total Number of Penalties 0

Nearby Cities

City Distance Number of Facilities
Santa Rosa1 miles8
Sebastopol9 miles2
Eldridge11 miles1
Healdsburg16 miles2
Petaluma16 miles5
Sonoma16 miles3



Reviews

Highest Newest Oldest Lowest
5 StarsFull starFull starFull starFull starFull star
September 2018
They remember from when my mother was there, and it was excellent care. They are at a high caliber here. The therapy is excellent, and I am very impressed with the therapists. The nurses are super and right there for my father. They do not let him get away with anything. The aides work hard. It is very clean. They check the toilet and trash. The level of communication is fine and better than the hospital. My father complains about the nurses coming late to help him, and the food is disappointing, but some of it is great.
4 StarsFull starFull starFull starFull starGray star
September 2018
The therapists seem to know what they are doing. The cleanliness is great, and operations has their finger on the maintenance of the facility. There is not a smell. The staff is fantastic, and they introduce themselves, but they are overwhelmed. It is inadequately staffed. The responses are not good at times. The response time is longer than five minutes. The nurses are not available all the time. There is a wait for prescriptions. They have to go through a process and lack follow-up. There are male CNAs changing females. The food presentation is lousy. They have never spoken to me. PT is very open to communication.
4 StarsFull starFull starFull starFull starGray star
September 2018
The therapy is good. My loved one says he is getting better every day. He eats everything. There were a number of times when I visited that I asked the aide for help twice. I was shocked that they were chatting and not paying attention. When they helped, it was great.
2 StarsFull starFull starGray starGray starGray star
September 2018
My mother has to wait quite some time before she receives care when putting on her call light. This seems to go across the board in terms of using the restroom or getting help with other things.
5 StarsFull starFull starFull starFull starFull star
September 2018
The communication has been great so far from the facility! We are very pleased.
5 StarsFull starFull starFull starFull starFull star
September 2018
It's a really good place place to be a rehab. Everybody I talk to all says they are the best. Everyone is really nice. I like everyone there. My loved one is happy with all the food there.
4 StarsFull starFull starFull starFull starGray star
August 2018
I have not heard any bad things from my mom. It sounds from her like everything is good!
5 StarsFull starFull starFull starFull starFull star
August 2018
They have great service. The therapists take good care and it is a nice experience. The nurses and aides are excellent. The food is okay.
5 StarsFull starFull starFull starFull starFull star
August 2018
Its been wonderful! Of course my husband is anxious to get home, but really, I could not have asked for better. The meals are good. They taste home cooked to me, ya know, family style! The doctor has weekly get togethers with us to evaluate the patients and answer any questions, and I think that is great!
3 StarsFull starFull starFull starGray starGray star
August 2018
I was in there one day and they have a lot of patients. The call lights were going off and no one was helping the patients. I think the doctor there should talk with my mom's doctors before making changes to her medications. The rehab therapist I met was encouraging to the patients. There is only one nurse. The staff is very friendly. Meals need some improvement.
5 StarsFull starFull starFull starFull starFull star
August 2018
The place has really good help and is really clean. Therapy is good. The nurses are very good and in my loved one's room often. The staff is very friendly. It's very clean there. The meals are very good.
3 StarsFull starFull starFull starGray starGray star
August 2018
My loved one is very tall and needs a different bed. We've been waiting several days for that to be worked out.
4 StarsFull starFull starFull starFull starGray star
August 2018
The nurses are very good. There have been a couple of incidents, but overall it is good.
5 StarsFull starFull starFull starFull starFull star
August 2018
So far, we are happy!
5 StarsFull starFull starFull starFull starFull star
August 2018
The people are so good, right there when you need them. There are enough nurses. The social worker lets me know anything I need to know.
3 StarsFull starFull starFull starGray starGray star
August 2018
There are lots of people talking but things are not happening. Many times the nurses have made mistakes on my loved one's medication and she has had to keep track of it herself. The aides are very caring. The staff is definitely friendly. The quarantine room door is left open all the time. We've had problems with the meals. They are not giving my loved one what she's ordered. I wrote notes and talked to the dietitians and none of it worked. So she's not eating.
4 StarsFull starFull starFull starFull starGray star
August 2018
The staff has been really good. It is fairly clean. She does not complain about the food. The care is excellent. The staff is super friendly. It would help if my loved one had a little more privacy. Everybody needs to improve on communication, especially the doctors.
3 StarsFull starFull starFull starGray starGray star
August 2018
My main concerns pertain to the call light and the communication. It seems as though when my father presses the call light for help it takes a great deal of time for the staff to get to him, which leaves me worried. The bathroom cleanliness needs improvement. Also, the communication could improve. For example, last week my father had an incident and had to go to the ER. When I was sitting with my father at the ER someone from the facility reached out to me about my father missing an appointment. I had to inform the staff member that he was not at the facility.
5 StarsFull starFull starFull starFull starFull star
August 2018
Everybody is so friendly and my loved one gets excellent care there. The rehab therapy is very good. The nurses are great. The staff are great. They always speak to you. The meals are very good. The communication is very good. They tell my loved one what they are going to do. We are very pleased.
3 StarsFull starFull starFull starGray starGray star
August 2018
The food is horrible. My loved one called for a nurse and took a long time to answer the call button. He just needed someone to help to go to the bathroom. I've never see anyone come by and check on him. The aides have been the most helpful. When dinner is brought to him, the lunch tray is still there. They only call for weekly meetings, and I expect more contact.
5 StarsFull starFull starFull starFull starFull star
August 2018
This facility was incredible. A year prior, we had to take my mother to another facility, and we were really let down there. We were hesitant about her going to Park View because we felt as though facilities all might be similar. Park View was completely different - they made this a pleasant experience for both my mother and our family. The staff is very attentive and on top of it. They monitored her well and were also reactive. For example, if they saw that she was losing weight they would incorporate items into her diet that would help with this. We had absolutely no problems with the staff! My mother loved the meals! They could tell me the percentage of the breakfast and other meals she ate. If they thought she was losing weight they would up her meals. The facility does really well with communication as well. I just loved that they were able to tell me the percentages of what she was eating of her meals. Having this information available to me was such a relief.
5 StarsFull starFull starFull starFull starFull star
November 2018
Everyone there is responsive and helpful. It looks clean and smells clean. There is plenty of food. Very good at communicating and have called me a couple of times. Surprised so many different people called me. I'm very impressed. Haven't seen any of that but she has been pleased with the therapy.
3 StarsFull starFull starFull starGray starGray star
October 2018
The rehab therapy it is voted number one in our county. There is a special food program where they can choose and that my loved one enjoys. It took a while to get help at times. They need to spend more time cleaning.
5 StarsFull starFull starFull starFull starFull star
October 2018
It is the best and they are very nice. Therapy is very good. Good nursing care. It is very clean, very good. They give good care and my loved one is very happy there. They are all eager to help. They are friendly. Sometimes short staffed on the weekends.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are all good about giving care. Therapy is very good. The nurses and staff are excellent. They are friendly. It is very clean. They provide eggs for him. Excellent communication.
3 StarsFull starFull starFull starGray starGray star
October 2018
It is immaculate and they mop and sweep two or three times a day. There is a long wait for the meals and it is no one's fault. They are understaffed.
4 StarsFull starFull starFull starFull starGray star
October 2018
It's been good. The people are very very kind and my loved one has therapy twice a day. They are very friendly. It's very clean. The food has been okay.
4 StarsFull starFull starFull starFull starGray star
October 2018
Overall, the progress is going so well. They do a tremendous job and accommodate it with a happy attitude. It is remarkably clean! The patients are marginally capable of cleaning themselves so this is such a reflection on the facility's job they are doing. There is an emphasis on a healthy diet while still finding room to include flavor!
4 StarsFull starFull starFull starFull starGray star
October 2018
If I had a choice of facilities I would pick Park View. They are a great facility. It is a shame that they have two employees that do not perform like the rest of the staff. There is one main nurse that makes communication very difficult. When I call the facility especially if this main nurse is working I never got any callbacks. The rest of the facility has been great with their communication.
5 StarsFull starFull starFull starFull starFull star
October 2018
The nurses and caregivers were very supportive and caring. They are friendly, kind and compassionate. I like the administration. I like the nurse practitioner. They work hard cleaning. They were awesome and gave my aunt what she needs. They were very thorough. The nurse practitioner and CNA explained things to me.
5 StarsFull starFull starFull starFull starFull star
October 2018
I feel good about my loved one being there! They offered an alternative menu and the food has been nice! I talked to administration and they are open to what I had to say, its been really good dealing with the people and all. It was chaotic the first day but visited a few more times and it's been clean, nice, and really good!
5 StarsFull starFull starFull starFull starFull star
October 2018
The therapists are excellent! They are very, very good. We are very pleased with everything there. The staff is very friendly. It is very fresh when you walk in.
5 StarsFull starFull starFull starFull starFull star
October 2018
They've been taking good care of my loved one. The doctor filled me in and they keep in touch. Not too happy with the food, it's salt-free and just different.
5 StarsFull starFull starFull starFull starFull star
October 2018
My loved one is very pleased with her stay so far! Everything I have heard about the facility has been positive. We are beyond blessed to have her at the facility! From my communication with the patient things seem to be going wonderfully for her at the facility.
4 StarsFull starFull starFull starFull starGray star
October 2018
The staff is really good. They are very attentive and on the go. They are very caring. There is one aide who is very professional and she is very attentive. The staff is very helpful. It is very clean. The room needs some brightness. They need some cheery poster on the wall. It is a tight space with very little privacy. There is nothing on the walls in the rooms. We told the doctor my loved one was not getting Tylenol and she took care of this right away. It is crowded.
4 StarsFull starFull starFull starFull starGray star
October 2018
Rehab therapy is excellent and provides fantastic services. So many names that stand out; there's no way I could name any individually!! We had some issues and met with the director and our concerns seem to have been addressed. The shower is an issue that is ongoing.
5 StarsFull starFull starFull starFull starFull star
October 2018
They are attending to my loved one well. My loved one is improving. It is clean and does not have a bad smell. The front reception area is very clean. The grounds out front are well kept. The floors are clean. My loved one is eating and had some ham, potatoes, and pudding. They call and we are happy with the communication.
4 StarsFull starFull starFull starFull starGray star
October 2018
It is very good. The staff is excellent and friendly. Nurses are excellent. They have been very good at communicating.
5 StarsFull starFull starFull starFull starFull star
October 2018
My loved one loves it there. It seems like they are always mopping or cleaning. They do not have any food options.
5 StarsFull starFull starFull starFull starFull star
October 2018
It is excellent. They take care of people and bring warmth and are extremely good at what they do. I think the staff should get a raise. They feel like family and are not phony or irritated. They feel like they are taking care of someone they want to take care of. Excellent communication. I like the food, I really do. It is excellent. I would like to live here if I didn't want to go home.
4 StarsFull starFull starFull starFull starGray star
October 2018
They have been great. They have a nice garden area and you can open the windows. It seems okay. They seem to be on top of her medicine. The communication is fine. It seems a little dingy and the bedside table was peeling and the lighting is dingy.
4 StarsFull starFull starFull starFull starGray star
October 2018
Sometimes it takes a little long for response has been the only complaint. Pretty good communication even though I didn't hear back for when the meeting was and physical therapy could improve with communication.
4 StarsFull starFull starFull starFull starGray star
September 2018
There is a lot of nice people. It looks pretty darn clean. They are shorthanded; too my patients. My loved one has to wait long for pain medication. The food is horrible, its cold when it arrives. Spotty communication but I'm not always easy to get a hold of.
5 StarsFull starFull starFull starFull starFull star
September 2018
It is a really good place. They are very attentive and take care of my mother's needs. It is a fabulous place and I would recommend it to anybody. They are excellent and skilled. They encourage her to do the exercises. It is just clean with no odor and they keep on top of it really well. Great food. They prepare good meals and if you need a special diet they can accommodate that. They are right on top of everything. The physical therapist and the staff are all very nice and pleasant. They treat me like a friend and say hello.
3 StarsFull starFull starFull starGray starGray star
September 2018
The facility is nice. The therapy staff have been dynamite. The nursing is excellent. The staff care is great. Everyone is really friendly and upbeat. Excellent. The portions are abysmal and skimpy. Communication has been terrible and I have not had the right forms in time.
3 StarsFull starFull starFull starGray starGray star
September 2018
My loved one is coming along with the therapy and is pleased with it. The staff is pleasant enough and try to be helpful. The cleanliness is up to date, the floor is very clean, they do a good job with that. My loved one seems to be left in the chair a lot with no food brought. My loved one called the caregiver in tears and it's becoming very unacceptable. It's a long time for issues to be resolved. The rooms are extremely small.
1 StarFull starGray starGray starGray starGray star
September 2018
They are friendly. The meals could be better. They could be more timely with returning phone calls when we have questions. They lost clothes.
4 StarsFull starFull starFull starFull starGray star
September 2018
Rehab therapy is very good. The meals are very good and arrive on time. I would recommend it for anyone needing rehab but no so much if they are needing pain medications. Some medications were missed. I had to call them and they are not good about getting back.
3 StarsFull starFull starFull starGray starGray star
September 2018
The personnel is great here! My mother has a difficult time sleeping at night because of the noise levels. The nurses are very good but it can be difficult when they are understaffed. It is understaffed in other areas as well. It is an older facility. The bathrooms could use more attention. The coffee service vessels are not always the cleanest. The bedding is slightly tattered and there are some holes in the sheets. Overall the quality of the food is not great at all. When something is supposed to arrive hot it is sometimes ice cold. She had received a piece of meat that even I could not cut through because it was like leather. The nurses have too many patients per nurse.
5 StarsFull starFull starFull starFull starFull star
September 2018
It just makes you feel comfortable when you go visit your loved one. The other patients look so relaxed and cared for. The administrative staff is very helpful. The nurses and aides are taking great care of my husband. It is clean and smells good. The OCs and PCs are a wonderful team. My husband is walking better. The nurses are very attentive. A wonderful and friendly staff that asks if I need anything. It smells good which is important. My husband eats 100% of the food so I know it's good. The communication is very good.
5 StarsFull starFull starFull starFull starFull star
September 2018
They took very good care of my mother there. She liked it there and had no complaints. She liked the therapy. They were all very good and nice. It was kept clean. She said the meals were good. They were all very good at communicating.
4 StarsFull starFull starFull starFull starGray star
September 2018
The people were nice. The meals were good. It took a long time to answer the bell. I did not like the ants in her room.
4 StarsFull starFull starFull starFull starGray star
February 2019
It has been good and my loved one has been well cared for. There are some physical challenges with the building. He is doing great with therapy and he is very happy with it. When I visit him there I can see the improvement he is making. It's been great. The staff member that oversees his care was very helpful. She is the one that reached out to me to make the care meeting. She is lovely and my father really likes her. The food is always cold and he doesn't like it.
5 StarsFull starFull starFull starFull starFull star
February 2019
The whole experience was very seamless. Everyone I encountered was very professional and at ease working in stressful situations. It made us feel good about the people and the services. They kept it clean and her bed was spot on clean. The communication was good, but there was a miscommunication between the facility and my insurance. The facility was happy to give information to me and even though I was upset the facility was nice about it. The bathroom is shared by four patients and there was a bad smell.
5 StarsFull starFull starFull starFull starFull star
February 2019
The communication is great. We just had a care conference and another one today. The director is friendly and explains things clearly. She is welcoming and open. He is getting therapy at least three times a day and it is good for him. He likes his therapists. The nurses are great and respond if he needs something and are friendly and great. I have met some of the staff and they are sweet. They are very accommodating and flexible. It is clean. I have seen them clean once and they do a lot stuff. They helped him with laundry for his shirts. They do whatever they need. He eats in his room and the food is good.
2 StarsFull starFull starGray starGray starGray star
February 2019
My mother has constantly complained about things since she arrived and they fix things for a little while but then it goes back. There have been problems with her medications. The rehab is disorganized. The staff is not very friendly. The meals are not bad. The communication is overall lacking in all departments. They could be more attentive to my mother as well.
4 StarsFull starFull starFull starFull starGray star
February 2019
The rehab is good. The staff seems really helpful. There was a physical therapist that was particularly helpful. It was very clean. It did not smell and I know that it is really hard to keep the facilities odor free.
4 StarsFull starFull starFull starFull starGray star
February 2019
It is good and very clean.
5 StarsFull starFull starFull starFull starFull star
February 2019
It is a great place and it is easy to get to. The therapy is excellent and they have done a lot for him already. The therapy person is very friendly and very positive. The nurses are all great. The nursing assistant was always checking on my husband. The staff is very friendly. It is very clean. The food is very good quality and he cleaned his plate every day. The communication was generally good, despite a miscommunication about a medical issue.
3 StarsFull starFull starFull starGray starGray star
February 2019
The nurses seem okay and the staff is friendly. The communication is not good. There was confusion about logistics. It's very hard to communicate with the doctor. The meals did not follow her food restrictions.
5 StarsFull starFull starFull starFull starFull star
February 2019
They do a good job! I was actually at the facility myself and now my loved one is here. The bit of nursing she has had has been very good. They are always cleaning something and that's good to see! I did not find the meals to be appetizing when I was a patient but they have improved. I know her doctors does a good job communicating and she really appreciates that.
4 StarsFull starFull starFull starFull starGray star
February 2019
It was not perfect but it was satisfactory. The therapy was very professional. The communication was pretty good. They frequently called me and invited me to meetings. My loved one had difficulty at times early on but they relocated her to a sunny side of a room and it was very nice. For the most part, she responded well to the medical staff there. There were only a few who treated her unkindly. She felt the food did not suit her much.
4 StarsFull starFull starFull starFull starGray star
January 2019
Overall, I would recommend this facility. However, there are a lot of organizational issues, regarding ordering and logistics. Some of this affected my loved one's treatment.
5 StarsFull starFull starFull starFull starFull star
January 2019
It was very good! The nurses were good but a couple of times she had problems getting medical help.
5 StarsFull starFull starFull starFull starFull star
January 2019
The nursing staff was attentive and understanding. They were open to what his needs were. The physical therapy was very good. The staff was very nice. Overall, it was very clean. He didn't care for the food very much. It's that kind of situation where nothing was going to taste good.
4 StarsFull starFull starFull starFull starGray star
January 2019
The nurses have been super! One nurse in particular, has been so great and always returning my calls. The staff is very very friendly. The communication is bad. I have repeatedly asked to speak with the doctor and he still has not gotten back to me.
5 StarsFull starFull starFull starFull starFull star
January 2019
It is very clean! I would definitely recommend the facility!
3 StarsFull starFull starFull starGray starGray star
January 2019
The nurses seem to be nice. The staff are friendly. They are just so busy there that people like my mother gets lost in the cracks. The food is fine but they serve her in her room by herself which was a little lonely. The communication has been very bad. I had to be very assertive and aggressive to get any information. I have been very frustrated.
4 StarsFull starFull starFull starFull starGray star
January 2019
At first I wasn't liking it, but after my father returned from a stay in the hospital, it has been amazing. One particular CNA is amazing. They keep it pretty darn clean. I don't smell urine, so that's a good thing. The food looks pretty good. They change it up often. Some of the nurses are pretty snotty and there are some that are great. The communication is not great and nobody is getting back to me about a test.
These reviews are collected from real patients and families by RealVoice, and published here with the permission of the reviewer. RealVoice collects feedback about skilled nursing experiences by speaking to patients and families over the phone. If you are interested in leaving a review, please contact your provider and let them know you would like to share your feedback via RealVoice.

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